JPH11196179A - Information transfer device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To transfer voice data from a telephone terminal irrelevantly to the format of an opposite side terminal by inputting and holding the voice data received through a network, converting the held voice data to a data format that a terminal at a predetermined transfer destination can process, and sending the converted data to the address of the terminal at the transfer destination. SOLUTION: When there is an incoming call to a telephone terminal, a CPU 9 obtains the addressee's name with an automatic answering guidance and converts it into text data, performs retrieval from an incoming number table 14 to record and then convert a message into text data when 'transfer is needed', and stores them together with the addressee's name. Then address information on a present destination is obtained by referring to a schedule table 15 and address information at the destination and the format of the terminal are taken out by referring to a transfer destination table. Then the addressee's name and text data of the body are converted into data matching the format of the terminal at the destination and they are automatically transferred to the address of the terminal at the distination.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information transfer apparatus, and more particularly, to an apparatus for transferring voice data from a telephone terminal to a terminal on the other side, and in particular, performs transfer regardless of the type of the terminal on the other side. The present invention relates to a novel information transfer device capable of performing the above.

[0002]

2. Description of the Related Art Information transmission means using a network consisting of a LAN, a WAN, a wired communication, a wireless communication, or a combination thereof include various types such as a telephone, a facsimile, an electronic mail, a pager, and the like. It is appropriately selected and used according to the degree of emergency or the type of usable terminal. For example, in the case of urgent business, telephone is often used, and in the case of business that is difficult to express with words such as figures, facsimile is often used, or text data or program data is used. Electronic data is often transferred using electronic mail.

[0003] All terminals on a network have unique address information in the same network. Typically, it is a line number of a telephone terminal or a facsimile terminal. By passing this line number through the network, the necessary line configuration is performed in one or several exchanges, and information between specific terminals (such as voice information,
Exchange of image information in the case of facsimile). Alternatively, a terminal on a LAN (local area network) has a unique node address such as an Ethernet address or an IP address, and transmits a text or data file with the node address added to the terminal, thereby transmitting a specific terminal. The electronic information can be transmitted to In the case of Internet e-mail, each person has a so-called E-mail address, and by adding this address and flowing a text or data file on the Internet, any terminal having a mail function ( The addressee can deliver the e-mail address to the terminal being accessed).

[0004]

Although the information transmission means has various forms as described above, the telephone is the most frequently used. This has a long history,
This is because, in addition to feeling the most familiar, they are evenly distributed everywhere. However, such a convenient and easy-to-use telephone terminal is also dedicated to transmitting voice data (Note 1), so that, for example, when the other party is out, no contact can be made (Note 2). Even if a facsimile terminal or e-mail terminal is installed in the system or the other party has a mobile terminal with these functions, information cannot be sent to these terminals due to the format difference. was there.

Note 1: In the case of a digital telephone terminal (digital telephone), e-mail and the like can be sent in addition to voice, but the number of installed telephones is small and it is necessary to bring an information terminal that can be connected to the digital telephone. For this reason, it will not be described herein. Note 2: If an answering machine is set, you can leave a message, but it is not always set.

Accordingly, an object of the present invention is to provide an information transfer apparatus capable of transferring voice data from a telephone terminal regardless of the format of the terminal on the other end.

[0007]

According to the present invention, there is provided an information transfer apparatus, comprising: holding means for fetching and holding audio data received via a network; and a predetermined means for storing the fetched audio data. A conversion unit that converts the data into a data format that can be processed by the transfer destination terminal; and a transmission unit that transmits the converted data to an address for specifying the transfer destination terminal. I do. An information transfer apparatus according to claim 2, wherein the holding means fetches and holds the voice data received via the network, the extracting means for extracting addressee information from the fetched voice data, and the extracting means. Using the information of the designated addressee, referring to a preset transfer destination table, selecting an address for specifying the corresponding transfer destination terminal, and a data format capable of processing the voice data by the terminal. And a transmitting means for transmitting the converted data to the address. An information transfer device according to a third aspect of the present invention is the information transfer device according to the first aspect, wherein when the number of calls from the calling side reaches a reference number, when a predetermined command is transmitted from the calling side, When a predetermined incoming number is detected, or when the mode is switched to the transfer mode,
Activating the functions of the holding unit, the converting unit, and the transmitting unit. An information transfer device according to a fourth aspect of the present invention is the information transfer device according to the second aspect, wherein when the number of calls from the calling side reaches a reference number, when a predetermined command is transmitted from the calling side, When a predetermined incoming number is detected or when the mode is switched to the transfer mode, the functions of the holding unit, the extracting unit, the converting unit, and the transmitting unit are activated. The information transfer device according to the invention described in claim 5 is the information transfer device according to claim 1 or 2.
In the invention described above, a first unit including the holding unit and a second unit including the conversion unit and the transmission unit are separated on a network, and the first unit is separated from the first unit to the second unit. And a transfer means for transferring the audio data held in the holding means. An information transfer apparatus according to a sixth aspect of the present invention is characterized in that a holding unit that captures and holds audio data received via a network, and that an event of capturing the audio data into the holding unit has occurred. And a notifying unit for notifying to the address indicating the transfer destination terminal. 8. The information transfer apparatus according to claim 7, wherein the holding unit captures and holds the voice data received via the network, the extracting unit extracts addressee information from the captured voice data, and Using the information of the designated addressee, referring to a preset transfer destination table, selecting an address for specifying the corresponding transfer destination terminal, and generating an event of capturing voice data to the holding unit. To
And notifying means for notifying to the address. According to an eighth aspect of the present invention, in the information transfer apparatus according to the second or seventh aspect, the transfer destination table includes a terminal use schedule of at least one addressee, and includes a reference time or a reference time. It is characterized in that information on terminals used or scheduled to be used is returned within a predetermined period. The recording medium according to the invention of claim 9 is:
A program for realizing the holding means, the converting means, and the transmitting means according to claim 1 is stored. According to a tenth aspect of the present invention, there is provided a recording medium storing a program for implementing the holding unit, the extracting unit, the converting unit, and the transmitting unit according to the second aspect. A recording medium according to an eleventh aspect of the present invention stores a program for realizing the holding unit and the notifying unit according to the sixth aspect. A recording medium according to a twelfth aspect of the present invention is characterized by storing a program for realizing the holding means, the extracting means, and the notifying means according to the seventh aspect.

[0008]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, an embodiment of the present invention will be described in which voice data from a telephone terminal connected to a telephone line network 1 is converted into an appropriate format and connected to a LAN, a WAN or the Internet. A description will be given with reference to the drawings, taking as an example an electronic mail terminal, a facsimile terminal, or an information transfer device for transferring information to an information terminal having these functions.

In FIG. 1, reference numeral 1 denotes a telephone network. The telephone network 1 is a commercial or private wire communication network, a wireless communication network,
A network for transmitting electronic information such as voice, text, or images, including a satellite communication network or a mixed communication network thereof, and a number of exchanges which freely combine these networks to form a line between arbitrary terminals. Is formed. The telephone network 1 is connected to a large number of telephone terminals 2 and 3 (some of which are shown), a facsimile terminal (not shown), and various information terminal devices. A center device 5 that relays data transfer between any of the connected terminals 2 and 3 and any of the information terminals 4a and 4b connected to the LAN 4 (or a WAN or the Internet: these are also networks) is connected. I have.

[0010] At least one of the telephone terminals (the telephone terminal 3 in the figure) is provided with a transfer device 6 which is an element unique to the present embodiment. FIG. 2 is a schematic block diagram of the transfer device 6.
A CPU 9 (a holding unit, an extracting unit, a converting unit, a transmitting unit, a transferring unit, and a notification) for executing a program loaded from a portable or fixed recording medium 8 via a recording medium driver 7 under an (operating system) Means) and
RA constituting a storage space for executing the program
M10 and a communication control unit 11 (transmission means) for interfacing with a telephone network 1 (not shown).
It includes several tables (in the figure, called number table 13, transfer destination table 14, and schedule table 15) configured in a storage device 12 such as a hard disk, and a bus 16 for transferring data between these units. In the drawing, the tables 13 to 15 and the bus 16 are depicted as being directly connected, but this is for convenience of illustration. One physical bus 16 is connected to the storage device 12.

Here, the structure of each of the tables 13 to 15 will be described. First, FIG. 3 is a structural diagram of the called number table 13. The terminating number is a line number of the calling side notified to the called side (for convenience, the line number of the telephone terminal 2 in FIG. 1), and most recent telephones (including mobile phones) are provided. It is a function that is. The incoming call number table 13 is composed of a plurality of records for each user (hereinafter, a destination person) who may use the telephone on the incoming call side. Each record contains the name of the addressee (to be exact, a typical name when called from the caller: "Mr.
"△△△"), and each record is uniquely identified by the text data
It has a plurality of fields that cover as much as possible the incoming numbers that may reach the recipient, and each field contains the incoming number, the registered name (such as name and company name) of the incoming number, and each incoming number The subfield stores whether the transfer is required or not. For example, in FIG. 3, there is a possibility that a telephone call to Mr. XX will be called “Taro Yamada” of the called number “03-5654-9994” and “Jiro Yamada” of the called number “03-9863-8765”. "...", "Taro Yamada" requires transfer, and "Jiro Yamada" does not require transfer.

FIG. 4 is a structural diagram of the transfer destination table 14. The transfer destination table 14, like the called number table 13, is composed of a plurality of records for each destination who may use the called telephone terminal (for convenience, the telephone terminal 3 in FIG. 1). Similarly, each record is uniquely identified by text data representing the name of the recipient. Each record includes a representative location of the destination person, that is, a data transfer destination (“home”, “out-of-home”, “company” in the figure) and a terminal type (e-mail in the figure) existing in each location. ","facsimile")
And address information (e-mail address and facsimile number) for each terminal, and information for specifying a terminal to be used preferentially when none of the terminals can be used ("priority")
And a subfield for storing each.

FIG. 5 is a structural diagram of the schedule table 15. The schedule table 15 is composed of a plurality of records for each destination person who may use the telephone on the receiving side, similarly to the above-mentioned incoming call number table 13 and transfer destination table 14. Is uniquely identified by text data representing the name of the recipient. Each record has a field structure in which a daily action schedule of the destination person is sequentially recorded in order of time. For example, from the action schedule of “Mr. Work in the afternoon, go out in the afternoon (destination), return to the company again and work overtime.

The above three tables (called number table 13, transfer destination table 14, and schedule table 1)
5) can be called to the terminal of the addressee by access from the addressee, and desirably can be updated after the addressee arbitrarily corrects, adds, or deletes it. Or
Correction and addition of each table from the addressee to the center device 5,
The deletion information may be transmitted and rewritten by a program of the center device 5. For this purpose, for example, an automatic execution script of an e-mail may be mounted on the center device 5, or a Web CIG program may be mounted.

FIG. 6 and FIG. 7 are processing flowcharts of the present embodiment using the above-mentioned three tables (called number table 13, transfer destination table 14, and schedule table 15). In this figure, when an incoming call arrives at the telephone terminal (the telephone terminal 3 in FIG. 1), it is determined whether or not the same number as the incoming call number is registered in the incoming call number table 13 (S1). For example, assuming that the number is a registered number (for example, “03-5654-9994”), next, voice guidance (for example, “to whom?”) For the automatic response is generated and the destination is generated. Ask a person's name (S2)
The response of the other party is recognized by voice and converted into text data (S3). Then, the destination name (“Mr. XX” or “Mr. △△△”) of the incoming number table 13 is specified from the text data, and the specified destination name and the previous incoming number are used again to set the incoming number table again. 13 to determine whether it is "transfer required" (S4). here,
If the transfer is unnecessary, the telephone terminal 3 is set to the answering machine mode and the other party's business is recorded (S5).

On the other hand, in the case of "transfer required", first, voice guidance of an automatic response (for example, "please message") is generated to prompt the message (S6), and after recording this message, After a lapse of a predetermined time or when a specific button operation sound (for example, a pressing sound of the # key) on the caller side is detected, the recorded message is voice-recognized and converted into text data (S
7). If you cannot convert to text data,
The other party is not speaking the business, not in the language, or
The telephone terminal 3 is set to an answering machine mode for a calling sound of a facsimile or a data modem, and a call sound is recorded for subsequent decoding (S8, S5).

If the data can be converted into text data, it is stored in a predetermined format together with the name of the recipient whose text has been converted (S9).
, The action schedule of the destination person on that day is searched (S10). If there is a schedule for the current day (S11), a location near the current time is searched from the schedule. Here, for the sake of convenience, the addressee is designated as “○
If the date is January 7 and the current time is 11:00 am, the destination of the recipient is “company” from the schedule table 15. Address information of the transfer destination registered in the addressee (“Company” in this case) of the recipient (“Mr.
The format of the terminal is extracted (S12). That is, here, the telephone number “03-9” is used as the transfer destination address information.
234-5678 "and" FAX "(facsimile) as the format of the transfer destination terminal.
Since the reception form of the terminal at the transfer destination is "FAX" (S13), the name of the sender (registered name in the reception number table 13) is determined based on the destination name and the text data of the text converted in S9. Image data in a facsimile communication format having a field and a fax text field (S
14) After the line of the telephone terminal 3 is once disconnected (S1)
5), the transfer destination (here, “03-9234-567”).
8 ") and automatically transmits the image data (S1).
6, S17), when it is determined that transmission is completed, the flow is such that the line is disconnected (S18) and the transfer device 6 is turned off (S19).

On the other hand, if it is determined in S11 that there is no schedule for the current day, the destination table 14 is referred to and the format of the terminal that is prioritized for the destination (in the case of “Mr. Is an e-mail) (S1
2a) The data is converted into a form suitable for the format. In this case, since the data is an electronic mail, the sender name field and the mail text field are based on the destination name and the text data of the text converted in S9. And text data having a mail destination column (S20), and once the line of the telephone terminal 3 is disconnected (S21), the transfer destination (here, "...
Mail address of "@ ...": However, the text data is sent by automatically calling the recipient's mail account before @ and the address of the recipient's e-mail server after @) (S22, S23), when it is determined that the transmission is completed, the line is disconnected (S18) and the transfer device 6 is turned off (S19). Is detected, the message is recognized by voice and recorded as text data, and the address of the appropriate terminal is specified by referring to the action schedule of the destination person on that day, and the terminal After the text data is converted into a format suitable for the terminal, it is automatically transferred to the address of the terminal. Voice data can be converted into a format suitable for facsimile or electronic data and transferred, and organic coupling between a telephone terminal and a facsimile terminal or between a telephone terminal and an electronic mail terminal can be achieved. As a result, it is possible to automatically locate and transfer the addressee's location without forcing the calling side to select a terminal, and to reduce both the burden on the calling side and the reliability of information transmission. Exceptionally advantageous effects not found in the prior art can be obtained.

In the above-described embodiment, almost all processes are executed by the transfer device 6. That is, the center device 5 has only a function of relaying between networks (for example, a router function). In this embodiment, no special function needs to be added to the center device 5, but the transfer device 6
We cannot deny cost increase. Moreover, since the transfer device 6 is attached to the telephone terminal 3, an increase in the cost of the telephone terminal 3 cannot be denied. Therefore, in the second embodiment described below, the main processing is incorporated in the center device 5 on the network, so that the telephone terminal 3 and the transfer device 6
Cost reduction.

In FIGS. 8 and 9, when the center device 5 receives a predetermined command and required data from the transfer device 6 (destination from the calling side and "voice data" of the business), first,
The voice data of the destination is voice-recognized to generate text data of the destination name (S30). Next, voice data of the message is recognized to generate text data of the body (S31).
These two pieces of text data are stored as sentences in a predetermined format (S32). Next, referring to the schedule table 15, the action schedule of the destination person on that day is searched (S33). Then, if there is a schedule for the day (S34), a location near the current time is searched from the schedule. Here, as above, for convenience,
Assuming that the addressee is “Mr. XXX”, the date is January 7, and the current time is 11 am, from the schedule table 15,
Since the destination of the addressee is “company”, the destination registered in the addressee (“company” in this case) of the addressee (“Mr. XXX”) is referred to the destination table 14. Of the terminal and the format of the terminal (S35). That is, here, the telephone number “03-9234-5678” is extracted as the address information of the transfer destination, and “FAX” (facsimile) is extracted as the format of the transfer destination terminal. Now, the receiving form of the transfer destination terminal is "FAX"
(S36), based on the text data stored in S32, the name of the sender (incoming number table 13)
Of the facsimile communication format having a (registered name) field and a fax text field (S37), and the destination (here, "03-9234-5678") is automatically called to transmit the image data. Thereafter (S39), the line is disconnected and the process is terminated. On the other hand, if it is determined in S34 that there is no schedule for the current day, the transfer destination table 14 is referred to and the format of the terminal that is preferentially set to the destination (in the case of “Mr. ) Is specified (S40), and the data is converted into a form suitable for the format of the terminal.
6), text data having a sender name field, a mail body field, and a mail destination field is formed (S41), and the text data is transmitted to the e-mail address of the recipient (S42), and the process is terminated. . Therefore, according to the above processing flow chart, the same effects as those of the above-described embodiment can be obtained, and the main functions (especially, the voice recognition function) are provided in the center device 5 which is far fewer than the telephone terminals. Therefore, the configuration of the transfer device 6 attached to the telephone terminal 3 can be simplified, and significant cost reduction can be achieved. Moreover, since the center device 5 can have a high-performance CPU and a large-capacity storage device, the accuracy of voice recognition can be easily increased, and the processing speed can be increased. Is also obtained.

The above embodiment can be variously modified within the range intended by the present invention. For example, the processing flow charts of FIGS. 6 and 7 and the processing flow charts of FIGS. 8 and 9 become active (ie, execute the processing flow) when a specific called number is detected, as described above. Also, a predetermined command transmission from the calling side (for example,
It may be activated when a specific button or several buttons are pressed) or when the number of calls from the calling party reaches a reference number (for example, 10). With this configuration, no special switching is required between the normal use and the absence, so that the switching function is not forgotten and the transfer function is not wasted. Alternatively, the text data is recorded raw without performing voice recognition, and the destination is notified of the incoming call (recording) (notification of the occurrence of a voice data capture event). You may. The notification in this case may be a specific voice guidance or a specific signal sound. Alternatively, a fixed form transmission to a pager or an e-mail may be performed. The recipient receiving this notification calls the center device 5 or the transfer terminal 6 holding the recorded data at his or her convenience, and performs a predetermined key operation (and a password input if necessary). Then, just listen to the recorded data.

Further, the main functions of each of the above-described embodiments (the destination number table 13 in FIG. 3, the transfer destination table 14 in FIG. 4, the schedule table 15 in FIG. 5, and the processing flows in FIGS. 6 to 9) are described below. Of course, it can be realized by hardware logic, but it is preferable to realize by software in consideration of development efficiency. In this case, a recording medium (floppy disk, MO, CD, hard disk,
Semiconductor memory). If the program is installed and executed on a computer equipped with an Ethernet card, a modem, a terminal adapter, and the like, the effects of the above embodiments can be obtained.

[0023]

According to the first aspect of the present invention, a data format in which voice data received via a network is captured and held, and the captured voice data can be processed by a predetermined transfer destination terminal And convert it to
Since the converted data is transmitted to the address for specifying the transfer destination terminal, voice data from the telephone terminal can be transferred to a terminal of another format (for example, e-mail or facsimile) without any trouble. An effect is obtained that organic connection between the telephone and another terminal can be achieved. According to the second aspect of the present invention, the voice data received via the network is captured and held, and the addressee information is extracted from the captured voice data, and the extracted addressee information is used. Referring to a preset transfer destination table, select an address for specifying a corresponding transfer destination terminal, and convert the audio data into a data format that can be processed by the terminal. Since the data is transmitted to the address, in addition to the effect of the first aspect of the present invention, the destination of the destination person can be designated as the transfer destination, and the effect of not impairing the immediacy of information transmission can be obtained. . According to the third or fourth aspect of the present invention, when the number of calls from the calling side reaches the reference number, when a predetermined command is transmitted from the calling side, a predetermined incoming number is detected. When the mode is switched to the transfer mode, or when the mode is switched to the transfer mode, the mode is automatically switched to the transfer mode. Therefore, forgetting to switch can be prevented with certainty, and the advantage that the transfer function in the corner is not wasted is obtained. According to the invention described in claim 5, the second unit is, for example,
If housed in a center device on the network, each telephone terminal only needs to house the first unit, so that the cost of the telephone terminal can be reduced, and the center device can have a relatively high performance CPU or a large capacity. Since the storage device can be easily provided, the performance of the second unit can be improved, and the performance of the system can be improved. According to the invention as set forth in claim 6 or claim 7, the voice data is recorded as it is, and the destination is notified to the effect that the recording has been performed. Therefore, a large-scale system is not required. Since it is sufficient to listen to the recorded data at a convenient time, the system can be simplified and the usability can be improved. According to the invention described in claim 8, since the transfer destination can be selected according to the action schedule of the destination person, the reliability of data transfer can be improved, and the effect of preventing non-delivery of data can be obtained.

[Brief description of the drawings]

FIG. 1 is a diagram illustrating a network configuration according to an embodiment;

FIG. 2 is a schematic configuration diagram of a transfer device.

FIG. 3 is a structural diagram of a called number table.

FIG. 4 is a structural diagram of a transfer destination table.

FIG. 5 is a structural diagram of a schedule table.

FIG. 6 is a flowchart of a transfer process.

FIG. 7 is a flowchart of a transfer process.

FIG. 8 is a flowchart of another transfer process.

FIG. 9 is a flowchart of another transfer process.

[Explanation of symbols]

Reference Signs List 1 telephone line network (network) 2 telephone terminal 3 telephone terminal 4 LAN (network) 5 center device 6 transfer device 7 recording medium driver 8 recording medium 9 CPU (holding unit, extracting unit, converting unit, transmitting unit, transferring unit, notification Means) 10 RAM 11 Communication control unit (transmission means) 12 Storage device 13 Received number table 14 Transfer destination table 15 Schedule table 16 Bus

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Claims (12)

[Claims] 1. A holding unit that captures and holds audio data received via a network, a conversion unit that converts the captured audio data into a data format that can be processed by a predetermined destination terminal, An information transfer apparatus, comprising: transmission means for transmitting the converted data to an address for specifying the transfer destination terminal. 2. A storage unit for capturing and holding voice data received via a network, an extracting unit for extracting addressee information from the captured voice data, and using the extracted addressee information. Converting means for referring to a preset transfer destination table, selecting an address for specifying a corresponding transfer destination terminal, and converting the audio data into a data format that can be processed by the terminal; An information transfer device, comprising: transmission means for transmitting the converted data to the address. 3. When the number of calls from the calling side reaches a reference number, when a predetermined command is transmitted from the calling side, when a predetermined incoming number is detected, or when the mode is switched to the transfer mode. 2. The information transfer apparatus according to claim 1, wherein when said function is activated, functions of said holding means, conversion means and transmission means are activated. 4. When the number of calls from the calling side reaches a reference number, when a predetermined command is transmitted from the calling side, when a predetermined incoming number is detected, or when the mode is switched to the transfer mode. 3. The information transfer apparatus according to claim 2, wherein when the function is activated, the functions of the holding unit, the extracting unit, the converting unit, and the transmitting unit are activated. 5. A first unit including the holding means,
A transfer unit that separates the second unit including the conversion unit and the transmission unit on a network, and transfers the audio data held in the holding unit from the first unit to the second unit. The information transfer device according to claim 1 or 2, further comprising: means. 6. A holding unit for receiving and holding audio data received via a network, and an address indicating a terminal of a predetermined transfer destination, which indicates that an event of capturing audio data into the holding unit has occurred. An information transfer device, comprising: notification means for notifying the address. 7. Holding means for capturing and holding voice data received via a network, extracting means for extracting addressee information from the captured voice data, and using the extracted addressee information. Then, by referring to a preset transfer destination table, an address for specifying the corresponding transfer destination terminal is selected, and the occurrence of the voice data capture event to the holding unit is notified to the address. An information transfer device comprising: a notification unit. 8. The transfer destination table includes a terminal use schedule of at least one addressee, and returns information of a terminal being used or scheduled to be used within a reference time or a predetermined period including the reference time. The information transfer device according to claim 2 or 7. 9. A recording medium storing a program for realizing the holding unit, the converting unit, and the transmitting unit according to claim 1. 10. The holding means, the extracting means according to claim 2,
A recording medium storing a program for realizing a conversion unit and a transmission unit. 11. A recording medium storing a program for realizing the holding means and the notifying means according to claim 6. 12. A recording medium storing a program for realizing the holding unit, the extracting unit, and the notifying unit according to claim 7.