JPH10327249A - Telephone call automatic transfer device and storage medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide the telephone call automatic transfer device and its storage medium by which attendance of a possessor of a telephone set is automatically recognized so as to discriminate the attendance and a call is automatically transferred to a prescribed destination in the case of receiving a call for absence discrimination. SOLUTION: An image entry device 111 picks up individually surrounding images of a telephone set 101, an absence discrimination means 112 discriminates an attendance of a possessor of the telephone set 101 based on the photographed images, and when the absence discrimination means 112 discriminates it that the possessor leaves its seat for a prescribed time or over, transfer control means 114, 115 select a transfer destination object among transfer destination objects by a transfer rule management means 113 in the order of higher priority in the case that the telephone set 101 receives a call and control the transfer of the call to a telephone set with the telephone number of a transfer destination to be selected.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic telephone transfer apparatus and a storage medium storing a program for executing the automatic telephone transfer method, and more particularly, to the presence / absence of a telephone holder based on captured image data. The present invention relates to an automatic telephone transfer device and a storage medium that automatically detect a seat and automatically control telephone transfer.

[0002]

2. Description of the Related Art In a current office or the like, usually, a telephone connected by a private line or the like is installed on a desk of each member, and the telephone transmits / receives to / from an external device via a private branch exchange. It is possible. In addition, the telephone itself has many functions such as a telephone number registration function, a telephone answering function, and an automatic transfer function when the user is away.

[0003]

However, in the conventional telephone automatic transfer device, in order to activate the automatic transfer function when the user is not present, the user must explicitly set and cancel the transfer. Necessary, setting for each time you leave
There was a problem that the release work was troublesome.

[0004] In the case where a proxy response function by group management is provided, the occupant must pay attention to the ringer sound of a telephone on the desk of another person in the group including the registered person. There was also a problem that it would disturb the concentration of the students at work.

The present invention has been made in view of such a conventional problem. It is an object of the present invention to automatically recognize the presence / absence of a telephone holder and determine absence. An object of the present invention is to provide an automatic telephone transfer device and a storage medium that can automatically control transfer to a predetermined transfer destination when receiving a message when the absence is determined.

[0006]

The invention according to claim 1 of the present application is an automatic telephone transfer apparatus for automatically performing telephone transfer between a plurality of telephones connected to a line, and a peripheral device for each telephone. Image input means for individually picking up images, determining means for determining the presence or absence of the holder of each telephone based on the captured image from the image input means, and a telephone number of a transfer destination candidate when the holder is absent Transfer rule management means, and the telephone of the holder determined to be away from the terminal by a predetermined time or more by the determination means, when receiving, select one of the transfer destination candidates of the transfer rule management means, the selected And a transfer control means for controlling transfer to a telephone having a transfer destination telephone number.

[0007] The invention described in claim 2 of the present application is:
An automatic telephone transfer device that is individually connected to a plurality of line-connected telephones and automatically performs telephone transfer between the plurality of telephones, and an image input unit that individually captures a peripheral image of each of the telephones, Determining means for determining the presence or absence of a holder of the telephone and the automatic telephone transfer device based on a captured image from the image input means, and a transfer rule for holding a telephone number of a transfer destination candidate when the holder is absent Management means, and when the determination means determines that the user has been away from the terminal for a certain period of time or more, upon reception, selects one of the transfer destination candidates of the transfer rule management means and sends the selected transfer destination to the telephone having the telephone number of the transfer destination. And a transfer control means for performing transfer control.

Further, the invention described in claim 3 of the present application provides
3. The automatic telephone transfer device according to claim 1, wherein the transfer destination candidates held in the transfer rule management unit include a voice mail system.

The invention described in claim 4 of the present application provides
Inquiry from the transfer destination presence confirmation means for inquiring the determination result of the determination means in the automatic telephone transfer device of the transfer destination candidate held in the transfer rule management means and the inquiry from the transfer destination presence confirmation means of another automatic telephone transfer device And a presence confirmation response unit for transmitting a determination result of the determination unit of the automatic telephone transfer device when the transfer rule is received, wherein the transfer control unit includes the transfer destination candidate among the transfer destination candidates of the transfer rule management unit. 3. The automatic telephone transfer device according to claim 2, wherein a transfer destination for which the presence of the holder is confirmed by the presence confirmation means is selected.

[0010] The invention described in claim 5 of the present application provides
The transfer rule management means, holding the transfer destination candidate in the absence of the holder with a priority order, the transfer control means,
5. The automatic telephone transfer device according to claim 1, wherein the destination is selected from transfer destination candidates having a higher priority.

The invention described in claim 6 of the present application is
6. The automatic telephone transfer device according to claim 1, further comprising an absence determination confirmation unit for notifying the absence when the determination unit determines that the user has been away from the vehicle for a predetermined time or more. is there.

Further, the invention described in claim 7 of the present application is
7. The automatic telephone transfer device according to claim 1, further comprising an operation instruction unit for instructing permission or non-permission of the transfer control by the transfer control unit.

[0013] The invention described in claim 8 of the present application provides:
5. The apparatus according to claim 1, further comprising: transfer management means for storing history information of transfer control by said transfer control means; and transfer record reference means for outputting history information of said transfer management means. 5, 6 or 7.

The invention described in claim 9 of the present application is
A recording medium storing a program for causing a computer to execute a telephone automatic transfer method for automatically performing a telephone transfer between a plurality of telephones connected to a line, and an image for individually capturing a peripheral image of each telephone. An input step, a determination step of determining the presence or absence of the holder of each telephone based on the image captured by the image input step, and a transfer rule management step of holding a telephone number of a transfer destination candidate when the holder is absent. For the telephone of the holder that has been determined to be away from the telephone for a certain period of time or more by the determination step, upon reception, one of the transfer destination candidates in the transfer rule management step is selected, and the telephone of the selected transfer destination telephone number is selected. And a transfer control step of performing transfer control.

According to a tenth aspect of the present invention, there is provided an automatic telephone transfer method which is individually connected to a plurality of telephones connected to a line and automatically performs telephone transfer between the plurality of telephones. A program for executing the steps of: executing an image capturing step of individually capturing peripheral images of the respective telephones; and A determination step of determining a seat; a transfer rule management step of holding a telephone number of a transfer destination candidate when the holder is absent; A transfer control step of selecting one of the transfer destination candidates in the management step and performing transfer control to the telephone having the selected transfer destination telephone number. In a recording medium having recorded thereon a program for.

The invention according to claim 11 of the present application is characterized in that the transfer destination candidates held in the transfer rule management step include a voice mail system. It is in.

The invention according to claim 12 of the present application provides a transfer destination presence confirmation step for inquiring the result of the determination step for the transfer destination candidate telephone set held in the transfer rule management step, and another telephone set. And a presence confirmation response step of transmitting a determination result of the determination step for the telephone when the inquiry about the transfer destination presence confirmation step is received. 11. The recording medium according to claim 10, wherein a transfer destination whose holder's presence has been confirmed in the transfer destination presence confirmation step is selected from the transfer destination candidates.

Further, in the invention according to claim 13 of the present application, the transfer rule management step holds a transfer destination candidate when a holder is absent with a priority, and the transfer control step includes a high priority. 13. The recording medium according to claim 9, wherein the recording medium is selected from transfer destination candidates.

The invention according to claim 14 of the present application is characterized in that, when the determination step determines that the user has been away from the vehicle for a predetermined time or more, an absence determination step of notifying the user is executed. 9, 10, 11, 12 or 1
3. The recording medium according to item 3.

The invention according to claim 15 of the present application executes an operation instruction step of instructing permission or non-permission of the transfer control by the transfer control step. , 12, 13 or 14
Above.

Further, the invention according to claim 15 of the present application is characterized in that a transfer management step for holding history information of transfer control by the transfer control step, a transfer record reference step for outputting history information of the transfer management step, The method of claim 9, 10, 11, 12, 13,
14. The recording medium according to 14 or 15.

According to the first or ninth aspect of the present invention, when the telephone automatic transfer apparatus automatically performs a telephone transfer between a plurality of line-connected telephones,
The peripheral image of each telephone is individually captured by the image input means (image input step), and the presence of the holder of each telephone is determined by the determination means (determination step) based on the image captured by the image input means (image input step). Alternatively, the transfer control means (transfer control step) determines that the user has been away from the telephone, and the transfer rule management means (transfer rule management) determines whether or not the telephone of the holder whose absence has been determined by the determination means (determination step) for a predetermined time or more is received. One of the transfer destination candidates in step (1) is selected, and transfer control is performed to the telephone having the selected transfer destination telephone number. In this way, the presence /
The absence is automatically recognized and the absence is determined. When the absence of the telephone is received, the transfer is automatically controlled to the specified transfer destination. The quietness of the environment is improved. In addition, the holder does not need to explicitly set the transfer control every time the user leaves the seat, so that the holder does not have to bother. Further, even when a proxy response function based on group management is provided, there is no need to pay attention to the telephone of another person in the county, and the concentration is not disturbed.

According to the second or tenth aspect of the present invention, a telephone transfer between a plurality of telephones is automatically performed by a telephone automatic transfer device individually connected to a plurality of telephones connected to a line. When performing the process, the peripheral image of each telephone is individually captured by the image input means (image input step), and the telephone and the telephone are automatically determined by the determination means (determination step) based on the images captured by the image input means (image input step). The presence or absence of the holder of the transfer device is determined, and the transfer control means (transfer control step) manages the transfer rule when receiving if the determination means (determination step) determines that the transfer apparatus has been away for a predetermined time or more. One of transfer destination candidates by means (transfer rule management step) is selected, and transfer control is performed to the telephone having the selected transfer destination telephone number. As described above, the presence / absence of the telephone holder is automatically recognized, the absence is determined, and when the absence-determined telephone is received, the transfer is automatically controlled to a predetermined transfer destination. The quietness of the work environment is improved without the ringer sound of the absent telephone continuing to sound. In addition, the holder does not need to explicitly set the transfer control every time the user leaves the seat, so that the holder does not have to bother. Further, even when a proxy response function based on group management is provided, there is no need to pay attention to the telephone of another person in the county, and the concentration is not disturbed.

According to the third or eleventh aspect of the present invention, since the transfer destination candidate held by the transfer rule management means (transfer rule management step) includes the voice mail system, the answering machine when absent Settings can be made.

According to the fourth or twelfth aspect of the present invention, the transfer held by the transfer destination presence confirmation means (transfer destination presence confirmation step) and the transfer rule management means (transfer rule management step). The inquiry result of the judgment means (judgment step) in the first candidate is inquired, and when an inquiry is received by the transfer destination presence confirmation means (transfer destination presence confirmation step) for another telephone, the presence confirmation response means The determination result (determination step) of the telephone is transmitted by the presence confirmation response step. As a result, the transfer control means (transfer control step) can select a transfer destination whose holder's presence has been confirmed from among the transfer destination candidates, which may cause a situation in which the transfer destination is absent. And reliable transfer control is possible.

According to the invention as set forth in claim 5 or claim 13, the transfer rule management means (transfer rule management step) holds the transfer destination candidates with no priorities when the holder is absent. In the control means (transfer control step), it suffices to sequentially select the transfer destination candidates with the highest priority, and the selection algorithm is simplified.

Further, according to the invention described in claim 6 or claim 14, when the determination means (determination step) determines that the user has been away from the vehicle for a predetermined time or more, the absence determination confirmation means (absence determination confirmation step) uses Will be notified and the confirmation will be taken, so even if the holder has an unnatural posture,
It is possible to prevent erroneous recognition in automatic recognition of leaving.

According to the seventh or fifteenth aspect, permission or non-permission of transfer control by the transfer control means (transfer control step) is instructed by the operation instructing means (operation instructing step). On / off switching control of the automatic transfer function becomes possible.

Further, according to the invention described in claim 8 or claim 16, the transfer control history information of the transfer control by the transfer control means is held in the transfer management means (transfer management step), and the transfer record reference means (transfer record reference information) is stored. Since the output can be referred to in step (1), the holder can refer to and confirm the results of the transfer control.

[0030]

Preferred embodiments of the present invention will be described below in detail with reference to the accompanying drawings. First, FIGS. 1, 2 and 3 show a first embodiment of the automatic telephone transfer device and the storage medium of the present invention.

In the configuration diagram of FIG. 1, the automatic telephone transfer device 102 of the present embodiment includes an image input device 111 for individually capturing peripheral images of the telephone 101,
Absence judging means 112 for judging the presence / absence of the holder of the telephone set 101 and the automatic telephone transfer apparatus 102 based on the image picked up by the user, and transfer rule management for holding the telephone number of the transfer destination candidate when the holder is absent Means 113 and the absence determination means 112 determine that the user has been away from the terminal for a certain period of time or more, and when the telephone 101 receives, selects one of the transfer destination candidates of the transfer rule management means 113 and calls the telephone of the selected transfer destination. Transfer control means (transfer management means 114 and telephone control means 115) for controlling the transfer to the telephone of the number, and determination of the absence determining means in the automatic telephone transfer device (102a) of the transfer destination candidate held in the transfer rule management means 113 Inquiry from transfer destination presence confirmation means 116 for inquiring the result and transfer destination presence confirmation means of another automatic telephone transfer device (102a) Upon receipt, the presence confirmation response means 117 for transmitting the determination result of the absence determination means 112 of the automatic telephone transfer device 102 and the absence determination means 112 when the absence determination means 112 determines that the user has been away for a certain period of time. And an absent determination confirming means 118 for informing.

As shown in the embodiment of FIG. 2, the automatic telephone transfer apparatus 102 of the present embodiment includes a personal computer (hereinafter abbreviated as "PC") and a small stationary camera for the PC attached to the PC. 111. That is, the image input device 111 is a personal computer small camera 111, and the absence determination means 112, the transfer rule management means 113, the transfer control means (the transfer management means 114 and the telephone control means 115), the transfer destination presence confirmation means 11
6. The presence confirmation response means 117 and the absence determination confirmation means 118 are realized by software (program) on a personal computer.

As shown in the configuration diagram of FIG. 1 and the specific system configuration example of FIG. 3, a telephone automatic transfer device (in FIG. 3, denoted as “PC with camera”) 10
2-1 to 102-6 are individually connected to a plurality of telephones 101-1 to 101-6, respectively, which are connected via a telephone exchange 100, and a plurality of telephones 101-1 to 101-6 are connected.
-6 is automatically performed. The automatic telephone transfer devices 102-1 to 102-6 are connected to a network by a connection means 103 such as Ethernet.

First, the image input device (compact camera for personal computer) 111 individually captures peripheral images of the telephone set 101. In recent years, small-sized cameras for personal computers have been standardly mounted on personal computers, and thus realization costs can be suppressed. Further, the peripheral image to be imaged only needs to be able to recognize the presence / absence of the holder, and it is not necessary to acquire an image over a wide angle.

Next, the absence determination means 112 determines the presence / absence of the holder of the telephone 101 based on the image captured from the image input device 111. That is, the following procedure is performed at regular time intervals based on image data continuously taken in from the image input device 111.

Procedure 1: Images are fetched from the image input device 111 at regular intervals.

Step 2: Calculate the difference of each captured image and extract a non-stationary part.

Step 3: Find the contour of the extracted non-stationary part.

Step 4: It is inferred / determined from the shape of the contour whether or not it is a human. Here, in order to increase the determination accuracy, a part corresponding to the eyes and the mouth is also inferred from the contour line.

Step 5: If the shape of a person is confirmed, it is determined that the person is present, and if the person is not confirmed, it is determined that the person is away (temporary).

Step 6: If the determination of "leaving (temporary)" continues for a predetermined period of time, "leaving" is determined.

Further, the transfer rule management means 113 holds the telephone numbers of the transfer destination candidates when the holder is absent, with priorities. In addition, in order to make an inquiry to the automatic telephone transfer device 102a as a transfer destination candidate described later, the network address of the personal computer is held together with the transfer destination candidate telephone number. FIG. 4 shows a specific example of the contents of the management file held by the transfer rule management unit 113.

Next, the transfer destination presence confirmation means 116 determines, in the order of the highest priority among the transfer destination candidates held in the transfer rule management means 113, the telephone automatic transfer device 102a which is the transfer destination candidate. It inquires of the seat confirmation response means 117a about the judgment result of the absence judging means in the automatic telephone transfer device 102a (performs a confirmation request of presence / absence of a seat). Access to the transfer destination automatic telephone transfer device 102a is performed using a personal computer network address.

The presence confirmation response means 117 receives an inquiry (request for presence / absence) from the transfer presence confirmation means of the other automatic telephone transfer device 102a.
The result of the absence determination means 112 of the automatic telephone transfer device 102 is returned to the other automatic telephone transfer device 102a.

Next, when the absence determination means 112 determines that the user has been away from the vehicle for a certain period of time or more, the absence determination means 118 uses a speaker to confirm that the user is absent in order to confirm whether the user is really absent. The owner is notified by an alarm sound or a screen display on the display to call attention.

FIG. 5 shows a display example on the display. In other words, the message "Judge to be absent and call forwarded" is displayed on the display, and if someone responds to the message display (clicks the "Cancel button" on the screen display), the message "Judge absent" Will be displayed as "No, I am enrolled."

The transfer control means (the transfer management means 11)
In 4), when the absence determination unit 112 determines that the user has been away from the terminal for a certain period of time or more, when the telephone set 101 receives, the transfer rule management unit 113 selects a transfer destination with a higher priority from transfer destination candidates and performs the selection. The determination result of the absence determination means in the automatic telephone transfer device 102a at the transfer destination is inquired, and when the presence of the holder is confirmed, the transfer destination is determined.

Further, transfer control means (telephone control means 11)
In 5), the command of "transfer" or "release of transfer" requested by the transfer management means 114 is converted into a control command for the connected telephone set 101. Note that the telephone control means 1
15 and the telephone 101 are physically RS232C
It is common that they are connected with each other.

Next, the automatic telephone transfer device 10 of this embodiment
2 will be described with reference to the flowchart shown in FIG.

First, in step 601, the absence determination means 112 determines the presence / absence of the holder of the telephone 101 based on the captured image from the image input device 111.
In step 602, based on the result of the determination, if it is “absent”, the process proceeds to step 603, and it is determined whether or not transfer is in progress. If the status is "transferring" here, the status of the transfer may be continued as it is, and the process returns to step 601.
If it is not “transferring”, the process proceeds to step 604.

If the result of the determination in step 602 is not “absent” but “occupied”, step 61
The process proceeds to 1 to determine whether or not transfer is in progress. Here "Transferring"
Otherwise, the state of the transfer cancellation may be continued as it is, and the process returns to step 601. If "transferring", the process proceeds to step 612, where the telephone control means 115 cancels the transfer. If "absence" and "not transferring" in the above determination, the process proceeds to step 604. In this case, the absence determination unit 118 confirms that it is determined that the user is absent on the display for a certain period of time. Prompt. If it is determined in step 605 that there is a response to the display, the process returns to step 601. If there is no response to the display, the process proceeds to step 606.

In step 606, the telephone number of the transfer destination candidate and the network address of the personal computer are acquired from the transfer rule management means 113. Next, in step 607, the transfer destination presence confirmation means 116 causes the presence confirmation response means 117 of the automatic telephone transfer device 102a which is a transfer destination candidate.
With respect to a, the presence / absence of the telephone automatic transfer device 102a is confirmed. If it is determined in step 608 that the user is absent, the process returns to step 606 again to confirm the presence / absence of the transfer destination candidate having the next highest priority.

If it is determined in step 608 that the user is present, the process proceeds to step 609, where the telephone control means 115 issues a "transfer" control command to the telephone.

As described above, according to the automatic telephone transfer device 102 of the first embodiment shown in FIG. 1, the image input device 111 individually captures the peripheral image of the telephone 101,
Absence determination means 112 determines the presence / absence of the holder of telephone 101 based on the captured image, and transfer control means 114 and 115 determine when the absence determination means 112 determines that the user has been away for a predetermined time or more. When the telephone 101 is received, the transfer rule management unit 113 selects a transfer destination candidate having a higher priority from the transfer destination candidates and controls transfer to the telephone of the selected transfer destination telephone number. The quietness of the work environment is improved without ringing sound continuing. In addition, since the presence / absence of the telephone holder is automatically recognized and the absence is determined, the holder does not need to explicitly set the transfer / transfer release every time the user leaves / attends.
It does not bother the owner. Further, even when a proxy response function based on group management is provided, there is no need to pay attention to the telephone of another person in the county, and the concentration is not disturbed.

Further, the automatic telephone transfer device 10 of this embodiment
In 2, if the voice mail system is included in the transfer destination candidates held by the transfer rule management means 113, it is possible to make an answering machine setting when absent.

Further, the automatic telephone transfer device 10 of the present embodiment
In 2, the transfer destination presence confirmation means 116 inquires about the determination result of the absence determination means in the transfer destination candidates, and among the transfer destination candidates, the transfer destinations for which the presence of the holder has been confirmed are determined by the transfer control means 114 and 115. Since the selection is made, the transfer control can be reliably performed without the situation that the transfer destination is absent.

When the absence determination means 112 determines that the user has been away from the vehicle for a certain period of time or more, the absence determination confirmation means 118
Since the user is notified and confirmed, even when the holder takes an unnatural posture, for example, when the holder takes a bent down position under the desk, automatic recognition of the presence / absence of a person is performed. Can be prevented.

Next, FIG. 7 shows a second embodiment of the automatic telephone transfer device and the storage medium of the present invention. In the figure, the same components as those of the apparatus shown in FIG.

As shown in FIG. 7, the automatic telephone transfer device 702 of this embodiment determines the presence / absence of the telephone 101 holder based on the image input device 111 which individually captures the peripheral image and the captured image. Absence determination means 112, transfer rule management means 113 for holding the telephone number of a transfer destination candidate when the holder is absent, and transfer rule management means In addition to the basic configuration of transfer control means (transfer management means 114 and telephone control means 115) for selecting one of the 113 transfer destination candidates and controlling transfer to the telephone of the selected transfer destination telephone number, This is a configuration including an operation instruction unit 719 for instructing permission or non-permission of the transfer control by the transfer control units 114 and 115.

Note that the automatic telephone transfer device 702 of this embodiment
2 and 3 are shown in FIGS. 2 and 3, respectively, as in the first embodiment.

As described above, in the automatic telephone transfer apparatus 702 of the present embodiment, permission or non-permission of the transfer control by the transfer control means 114 and 115 is instructed by the operation instructing means 719, so that the automatic transfer function is switched on / off. Control becomes possible.

Next, FIG. 8 shows a third embodiment of the automatic telephone transfer device and the storage medium of the present invention. In the figure, the same components as those of the apparatus shown in FIG.

As shown in FIG. 8, the automatic telephone transfer device 802 of this embodiment determines the presence / absence of the telephone 101 holder based on the captured image and the image input device 111 for individually capturing the peripheral image. Absence determination means 112, transfer rule management means 113 for holding the telephone number of a transfer destination candidate when the holder is absent, and transfer rule management means In addition to the basic configuration of transfer control means (transfer management means 114 and telephone control means 115) for selecting one of the 113 transfer destination candidates and controlling transfer to the telephone of the selected transfer destination telephone number, The transfer management unit 114 is provided with a function of retaining history information of transfer control by the transfer control units 114 and 115, and is referred to as a transfer record for outputting history information of the transfer management unit 114 Stage 820 is newly provided with a configuration of.

Note that the automatic telephone transfer device 802 of this embodiment
2 and 3 are shown in FIGS. 2 and 3, respectively, as in the first embodiment.

As described above, in the automatic telephone transfer apparatus 802 of this embodiment, the transfer control history information of the transfer control by the transfer control means 114 and 115 can be held by the transfer management means 114 and the output can be referred to by the transfer record reference means 820. The holder can confirm and arrange the results of the transfer control.

In the embodiment described above, the automatic telephone transfer devices 102, 702, and 802 are realized by personal computers that are distributed and installed corresponding to the telephone set 101.
A configuration is also conceivable in which the image input device 111 and the absence determination confirmation means 118 are distributed and installed for the telephone 101, and the other means are realized by a centrally installed host computer.

In a recent office environment, a telephone and a personal computer are generally installed at each member's desk one by one. Therefore, rather than newly introducing a host computer, the telephones and the personal computers are already distributed and installed. It is thought that a system can be constructed at lower cost by using a networked personal computer.

[0068]

As is apparent from the above description, according to the present invention, the peripheral image of each telephone is individually captured by the image input means (image input step), and the determination means (determination step) is performed based on the captured image. ) Determines the presence / absence of the telephone and automatic telephone transfer device holder, and the transfer control means (transfer control step) determines that the user has been away from the telephone for a certain period of time or more. Since one is selected from the transfer destination candidates by the (transfer rule management step) and the transfer is controlled to the telephone of the selected transfer destination telephone number, the quietness of the work environment is improved without the telephone without the holder continuing to ring. In addition, since the presence / absence of the telephone holder is automatically recognized and the absence is determined, the transfer / transfer release setting is automated without the holder having to explicitly set the transfer / release every time. Electric It is possible to provide an automatic transfer device.

Further, if the voice mail system is included in the transfer destination candidates held by the transfer rule management means (transfer rule management step), it is possible to make an answering machine setting when absent.

Further, the transfer destination presence confirmation means (transfer destination presence confirmation step) inquires of the judgment result of the judgment means (judgment step) in the transfer destination candidate. When the inquiry by the confirmation means (transfer destination presence confirmation step) is received, the presence confirmation response means (presence confirmation response step) transmits the determination result of the determination means (determination step) for the telephone, and the transfer control is performed. In the means (transfer control step), a transfer destination for which the presence of the holder is confirmed is selected from among the transfer destination candidates, so that a reliable transfer control can be performed without a situation where the transfer destination is absent. Becomes

Further, in the transfer rule management means (transfer rule management step), if the transfer destination candidates when the holder is absent are stored with priorities, the selection algorithm can be simplified.

Further, when the determination means (determination step) determines that the user has been away from the vehicle for a certain period of time or more, the absence determination means (absence determination confirmation step) notifies the user of the fact and confirms the absence. Even if the user takes a wrong posture, it is possible to prevent erroneous transfer due to erroneous recognition of presence / absence.

Transfer control means (transfer control step)
Is given by the operation instructing means (operation instructing step), thereby enabling the on / off switching control of the automatic transfer function.

Further, transfer control history information of the transfer control by the transfer control means is held by the transfer management means (transfer management step).
By referring to the output by the transfer record reference means (transfer record reference step), the holder can confirm and arrange the results of the transfer control.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of an automatic telephone transfer device according to a first embodiment of the present invention.

FIG. 2 is an explanatory diagram showing an embodiment of the automatic telephone transfer device according to the embodiment;

FIG. 3 is an explanatory diagram showing a specific example of a system configuration to which the automatic telephone transfer device of the embodiment is applied.

FIG. 4 is an explanatory diagram illustrating the contents of a management file held by a rule management unit.

FIG. 5 is an explanatory diagram showing a display example on a display by the absence determination confirmation means.

FIG. 6 is a flowchart illustrating the operation of the automatic telephone transfer device according to the embodiment.

FIG. 7 is a configuration diagram of an automatic telephone transfer device according to a second embodiment of the present invention.

FIG. 8 is a configuration diagram of an automatic telephone transfer device according to a third embodiment of the present invention.

[Explanation of symbols]

REFERENCE SIGNS LIST 100 Telephone exchange 101, 101-1 to 101-6 Telephone 102, 702, 802 Automatic telephone transfer device 102-1 to 102-6 Automatic telephone transfer device (PC with camera) 102a Automatic telephone transfer device of transfer destination 103 Connection means 111 Image input device (compact stationary camera for personal computer) 112 absence determination means 113 transfer rule management means 114 transfer control means (transfer management means) 115 transfer control means (telephone control means) 116 transfer destination presence confirmation means 117 presence confirmation response means 117a Transfer destination presence confirmation response means 118 Absence determination confirmation means 719 Operation instruction means 820 Transfer record reference means

Claims (16)

[Claims] 1. An automatic telephone transfer apparatus for automatically performing telephone transfer between a plurality of telephones connected to a line, comprising: an image input unit that individually captures a peripheral image of each telephone; Determining means for determining the presence or absence of the holder of each telephone based on the captured image of the telephone, transfer rule managing means for holding a telephone number of a transfer destination candidate when the holder is absent, and a predetermined time or more by the determining means For the telephone of the holder determined to be absent, at the time of reception, transfer control means for selecting one of the transfer destination candidates of the transfer rule management means and controlling transfer to the telephone of the selected transfer destination telephone number, An automatic telephone transfer device comprising: 2. An automatic telephone transfer device which is individually connected to a plurality of telephones connected to a line and automatically performs a telephone transfer between the plurality of telephones, wherein a peripheral image of each of the telephones is individually captured. Image input means; determining means for determining whether the telephone and the automatic telephone transfer device are present or absent based on a captured image from the image input means; and a telephone number of a transfer destination candidate when the holder is absent Transfer rule management means for holding, when the determination means is determined to be away from the seat for a predetermined time or more, upon reception, selects one of the transfer destination candidates of the transfer rule management means, the selected transfer destination And a transfer control means for controlling transfer to a telephone of a telephone number. 3. The automatic telephone transfer device according to claim 1, wherein the transfer destination candidates held in the transfer rule management means include a voice mail system. 4. A transfer destination presence confirmation means for inquiring the result of determination by a determination means in a transfer destination candidate automatic telephone transfer device held in the transfer rule management means, and a transfer destination presence of another automatic telephone transfer device. And a presence confirmation response means for transmitting a determination result of the determination means of the automatic telephone transfer device when receiving an inquiry from the confirmation means, wherein the transfer control means is a transfer destination candidate of the transfer rule management means. 3. The automatic telephone transfer device according to claim 2, wherein a transfer destination for which the presence of the holder is confirmed by the transfer destination presence confirmation means is selected. 5. The transfer rule management means holds the transfer destination candidates when the holder is absent with a priority order, and the transfer control means selects from the transfer destination candidates having a higher priority order. Item 5. The automatic telephone transfer device according to item 1, 2, 3 or 4. 6. The apparatus according to claim 1, further comprising an absence judging means for notifying when the judgment means judges that the user has been away from the vehicle for a predetermined time or more. Call forwarding device. 7. The automatic telephone transfer according to claim 1, further comprising operation instruction means for instructing permission or non-permission of transfer control by said transfer control means. apparatus. 8. The image processing apparatus according to claim 1, further comprising: transfer management means for storing history information of transfer control by said transfer control means; and transfer record reference means for outputting history information of said transfer management means. 2, 3,
The automatic telephone transfer device according to 4, 5, 6, or 7. 9. A recording medium storing a program for causing a computer to execute a telephone automatic transfer method for automatically performing telephone transfer between a plurality of telephones connected to a line, wherein a peripheral image of each telephone is stored. An image input step of individually taking an image, and a determining step of determining the presence or absence of the holder of each telephone based on the image taken by the image input step,
A transfer rule management step of holding a telephone number of a transfer destination candidate when the holder is absent; and A transfer control step of selecting one of the candidates and controlling transfer to a telephone having the selected transfer destination telephone number; and a program for executing the following. 10. A recording medium which is individually connected to a plurality of telephones connected to a line and records a program for executing a telephone automatic transfer method for automatically performing telephone transfer between the plurality of telephones. An image input step of individually capturing a peripheral image of each of the telephones; a determination step of determining whether the telephone holder is present or absent based on the image captured by the image input step; A transfer rule management step of holding a telephone number of a transfer destination candidate in, and when it is determined that the user has been away from the terminal for a predetermined time or more by the determination step, upon reception, one of the transfer destination candidates in the transfer rule management step is selected. A transfer control step of controlling transfer to the telephone of the selected transfer destination telephone number; and a recording medium storing a program for executing . 11. The recording medium according to claim 9, wherein the transfer destination candidates held in the transfer rule management step include a voice mail system. 12. A transfer destination presence confirmation step for inquiring the determination result of the determination step for the transfer destination candidate telephone held in the transfer rule management step, and an inquiry by the transfer destination presence confirmation step for other telephones. And a presence confirmation response step of transmitting a determination result of the determination step for the telephone when the transfer is performed. In the transfer control step, the transfer destination presence confirmation is performed among transfer destination candidates by the transfer rule management step. 11. The recording medium according to claim 10, wherein a transfer destination for which the presence of the holder is confirmed in the step is selected. 13. The transfer rule management step holds, with priorities, transfer destination candidates when the holder is absent, and the transfer control step selects from transfer destination candidates having a higher priority order. Item 13. The recording medium according to Item 9, 10, 11 or 12. 14. An absent determination confirming step for notifying the user that the user has been away from the vehicle for a certain period of time or more.
14. The recording medium according to 12 or 13. 15. An operation instruction step for instructing permission or non-permission of transfer control by said transfer control step is executed.
15. The recording medium according to 3 or 14. 16. A transfer management step for storing history information of transfer control by the transfer control step, and a transfer record reference step for outputting history information of the transfer management step. ,
The recording medium according to 10, 11, 12, 13, 14, or 15.