JPH1011193A - Customer information registering method of automatic transaction machine - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a customer himself or herself to alter customer information in an account information file by displaying a customer information input screen at an operation display part, making the customer input customer information, and registering this customer information in the account information file by customers. SOLUTION: When the customer selects address changing operation on a transaction selection screen (S1), the automatic transacsion machine starts an address changing process. When the customer inserts the card of a desired account whose address is to be changed and inputs the password code (S2 and S3), the automatic transaction machine edits its card information, the password code, etc., into a current address confirmation message and informs a host computer of it, and displays the current address received from the host computer for customer's confirmation (S6-S13). The automatic transaction machine displays a new address for customer's confirmation and informs the host computer of it (S14). The host computer registers the new address (S15) and answers the completion of the registration to the automatic transaction machine.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic teller machine (CD) and an automatic deposit dispenser which are installed in a cash corner of a financial institution or the like and perform deposit, payment, balance inquiry, transfer, etc. by customer operation. The present invention relates to a method for registering customer information of an automatic transaction apparatus represented by (ATM) or the like.

[0002]

2. Description of the Related Art Automatic teller machines are in operation to execute various transactions that have been carried out in response to a clerk by a customer's own operation. The customer is relieved from troublesome writing on the application form and waiting for a turn at the counter, and can quickly execute a desired transaction.

In recent years, automatic transaction devices have been installed not only at branches of financial institutions, but also at public facilities such as premises of train stations, places where people gather such as department stores, or corners of downtown areas. The customer has realized the transaction at the nearest installation location without going outside the business hours of the financial institution or going to the branch office.

[0004]

However, in the conventional automatic transaction apparatus, only account-based transactions such as payment, deposit, transfer, transfer, balance inquiry, passbook entry, and currency exchange using a card or passbook are performed. However, the process of registering customer information such as an address and a telephone number in an account information file for each customer has not been performed. Therefore, if the customer wants to change the customer information such as the address and telephone number registered in advance, the customer must go to the office of a financial institution or other business office, write that effect on a paper sheet, etc. Or had to do the change procedure by mail order such as mail. For this reason, there has been a problem that it is not possible to quickly respond to a customer's desired time or a customer's request to perform it in a timely manner.

[0005]

Therefore, in the customer information registering method of the automatic transaction apparatus according to the present invention, a customer information input screen of information such as an address is displayed on an operation display section in accordance with the operation of the customer, and the customer information is displayed to the customer. , And the entered customer information is registered in an account information file for each customer.
Further, customer information registered in advance in an account information file for each customer may be rewritten to customer information input by the customer. Further, after confirming the customer information registered in advance by the customer, new customer information may be input.

[0006] When the customer information is an address,
On the customer information input screen such as the address, the prefecture name, city and district name,
It is also possible to display a predetermined selection key of the name of a town, a character, or a street and input the data by pressing the selection key. In such a case, the address database for displaying the selection key may be provided on either the automatic transaction apparatus side or the host computer side connected to the automatic transaction apparatus via a communication line.

[0007]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is an external configuration diagram of the automatic transaction apparatus. The automatic transaction apparatus 1 includes an operation display unit 2, a bill entrance 3, a coin entrance 4, a card entrance 5, a passbook entrance 6, a speaker 7, a plasma display 8, and a foreign substance return entrance 9 on the customer service side. Are located.

The operation display section 2 is a so-called touch screen including a touch panel with a sensor, a CRT screen, an LCD screen, and the like. The operation display section 2 displays a guidance screen and also displays input keys. The bill inlet / outlet 3 is for a customer to deposit a bill into the automatic transaction apparatus 1 or to pay a bill from the inside of the automatic transaction apparatus 1 to a customer. The coin inlet / outlet 4 is for a customer to deposit coins into the automatic transaction apparatus 1 or to withdraw coins from the automatic transaction apparatus 1 to a customer. The card entrance 5
Is for inserting a cash card or the like into the automatic transaction apparatus 1 and returning the inserted cash card or the like to the customer. The passbook entry / exit 6 is for allowing a passbook to be inserted into the automatic transaction apparatus 1 and returning the inserted passbook to the customer. The speaker 7 is for giving voice guidance to a customer. The plasma display 8 is for displaying information for customer service, for example, transaction contents such as deposit, withdrawal, balance inquiry, transfer, transfer, exchange, and delivery. The automatic transaction apparatus 1 is connected to a host computer (not shown) via a communication line (not shown). Further, the host computer has a customer information file for storing account information data such as account numbers, addresses and transaction histories for each customer.

Next, an address input method of the automatic transaction apparatus according to the present embodiment will be described. 2 is a flowchart illustrating the procedure, FIG. 3 is an exemplary view of a transaction selection screen, and FIG. 4 is an exemplary view of a new address selection screen. In the present embodiment, the transaction selection screen of the operation display unit 2 of the automatic transaction device 1 includes FIG.
As shown in (1), an address change selection key is prepared along with other transaction contents such as transfer. On the transaction selection screen, when the customer presses the “address change” key and selects the address change transaction (S1), the control unit (not shown) of the automatic transaction device 1
Start address change processing. First, in the automatic transaction device 1,
The card insertion is guided, and the customer inserts the card of the account whose address is desired to be changed (S2). In the automatic transaction device 1,
Card information is read by a card reading unit (not shown). Subsequently, in the automatic transaction apparatus 1, a guidance screen for inputting a password is displayed on the operation display unit 2, and when the customer inputs the password, the process proceeds to the next processing (S3). The automatic transaction apparatus 1 into which the password has been input edits the card information, the password and the like as a current address confirmation message and notifies the host computer (not shown) of the center of the information. Upon receiving the notification, the host computer queries the account information from the card information, reads the target account information from an account information file (not shown),
A response is made to the automatic transaction apparatus 1 (S4). In the automatic transaction apparatus 1, the current address received from the host computer is displayed on the operation display section 2, and the customer is confirmed (S5).

[0010] After confirming the current address, the customer inputs a new address in the following procedure. First, the automatic transaction device 1
Displays a prefecture name on the operation display unit 2 when a confirmation key (not shown) of the current address is pressed. Preferably, each of the prefecture names is used as a selection key. When the customer selects the name of the prefecture, the automatic transaction apparatus 1 temporarily stores the information and moves to the next processing (S6).

The automatic transaction apparatus 1 displays on the operation display section 2 an input screen for initials of cities and wards in a prefecture, and prompts the customer to input the initials (S7). In the initial character input screen, for example, it is preferable that hiragana indicating the Japanese syllabary be displayed, and each character be used as a selection key. Note that this processing may be bypassed when the number of cities, counties, and wards in the selected prefecture is smaller than a certain number.

In the automatic transaction apparatus 1, a control unit (not shown) searches for an applicable city / county / ward from an external storage device (not shown) based on the selected prefecture name and initials of the city / county / ward. As shown in FIG. In the figure, in the column of "new address", the name of the prefecture entered previously is displayed, and a selection key of the city / district is displayed. The customer selects a city or district on such a screen, and the automatic transaction apparatus 1 temporarily stores the selected information together with the prefectural name stored earlier (S8).

Next, the automatic transaction apparatus 1 displays an input screen for initials of towns and villages in the municipalities on the operation display unit 2, and prompts the customer to input the initials (S9). In the initial character input screen, for example, it is preferable that hiragana indicating the Japanese syllabary be displayed, and each character be used as a selection key. Note that this processing may be bypassed when the number of towns and villages in the selected municipalities is smaller than a certain number.

In the automatic transaction apparatus 1, the control unit (not shown) searches for an applicable town / village from an external storage device (not shown) based on the selected prefecture name, initial name of city / county / ward, and town / village. indicate. What is necessary is just to perform a display screen similarly to the case of the above-mentioned city, county and ward. The customer selects a city or district on the screen, and the automatic transaction apparatus 1 temporarily stores the selected information together with the prefectural name and the city or district previously stored (S1).
0).

Next, the automatic transaction apparatus 1 searches a character / chome input by a control unit (not shown) based on the selected prefecture name, city group / ward name, and town / village name, and displays it on the operation display unit 2, The customer is prompted to select a character / chome, and if the selection is made, the process proceeds to the next (S11). The automatic transaction device 1 includes a prefecture name,
After selecting the municipal name, town and village name, and character name, the numeric keys of 0 to 9 and the "-" key are displayed on the operation display unit 2 to prompt the user to input an address. Next (S1
2).

Next, the automatic transaction apparatus 1 displays a kana / alphabet key on an input screen for a letter, a building, etc., to urge the customer to make an entry, and if there is such an entry, shifts the processing to next (S1).
3). The kana alphabet on the input screen may be divided into two screens, a kana key and an alphabet key. Then, the automatic transaction apparatus 1 transmits the new address of the prefecture, municipal ward, town, village, character street, address,
The letter and the building are displayed on the operation display unit 2 and the customer confirms it (S14). Here, the control unit (not shown) includes prefectures,
Express municipalities, towns, villages, and characters with kana names or specific codes, express numbers, letters, and buildings with numbers and letters, and edit them as address change telegrams using card information and passwords already entered. . Thereafter, the automatic transaction apparatus 1 notifies the host computer (not shown) of the address change message (S15). Then, the host computer (not shown) registers a new address based on the received address change message,
The registered information is responded to the automatic transaction apparatus 1. The automatic transaction apparatus prints the registration information from the host computer on the statement slip and returns it to the customer together with the card (S16).

In the above processing, the case where the automatic transaction device 1 has the address database has been described. Next, the case where the address database is not provided will be described. in this case,
The customer information such as the name of the prefecture and the initials of the municipalities input by the customer is edited in the form of an address search message by an editing means provided in a control unit (not shown), and is notified to a host computer (not shown). When the host computer receives the notification,
The address database in the host computer is searched, and the result is returned to the automated teller machine. Thereafter, the processing of the automatic transaction apparatus 1 is the same as that described above, and a description thereof will be omitted.

Information for making a search request to the host computer is municipal data, town data, and character / chome data. Also, in the present invention, the case of address change has been described, but the present invention is not limited to this, and the same can be applied to address entry and registration at the time of opening a new account with the automatic transaction device. In addition, the customer information may be a telephone number in addition to the address, and the change and registration can be similarly performed.

According to the above embodiment, since the customer can change the customer information in the account information file by himself / herself, there is an effect that the customer information can be changed at a time desired by the customer. For this reason, it is possible to obtain an effect of being timely and capable of promptly responding to customer requests.

[0020]

As described above, according to the present invention, when it is desired to change customer information such as an address and a telephone number which are registered in advance, the customer goes to the window of a sales office such as a financial institution, The customer can change the customer information in the account information file by themselves, without having to ask the attendant to carry out the change procedure by writing that fact on a sheet or the like, or without performing the change procedure by mail order such as mail. Thus, the effect that the customer information procedure and the like can be performed at the time desired by the customer is obtained. For this reason, it is possible to obtain an effect of being timely and capable of promptly responding to customer requests. In addition, it becomes possible to input and register an address at the time of opening a new account with an automatic transaction device, which can be expected to have an effect of improving customer service of a branch such as a financial institution, and can ease window operations. The effect can be expected.

[Brief description of the drawings]

FIG. 1 is an external perspective view of an automatic transaction apparatus.

FIG. 2 is a flowchart illustrating a procedure.

FIG. 3 is an exemplary diagram of a transaction selection screen.

FIG. 4 is a view showing an example of a new address selection screen.

[Explanation of symbols]

 1 automatic transaction device 2 operation display

Claims (7)

[Claims] 1. An automatic transaction device having an operation display unit for displaying an operation key and a guidance screen, wherein a customer information input screen is displayed on the operation display unit in accordance with an operation of the customer, and the customer inputs customer information. The registered customer information in an account information file for each customer. 2. The customer information registration of an automatic transaction device according to claim 1, wherein customer information registered in advance in an account information file for each customer is replaced with customer information input by the customer. Method. 3. The customer information registration method for an automatic transaction device according to claim 2, wherein after the customer confirms customer information registered in advance, new customer information is input. 4. A customer information registration method for an automatic transaction apparatus according to claim 1, wherein the customer information is an address. 5. A predetermined selection key according to claim 4, wherein a name of a prefecture, a name of a city, a district, a name of a town and a village, and a character / chome are displayed on a customer information input screen such as an address. A customer information registration method for an automatic transaction apparatus, characterized in that: 6. The customer information registration method for an automatic transaction device according to claim 5, wherein an address database for displaying a selection key is provided on the automatic transaction device side. 7. An address database according to claim 5, wherein an address database for displaying a selection key is provided on a host computer connected to the automatic transaction apparatus via a communication line, and information on the selection key is communicated through the communication line. A method for registering customer information of an automatic transaction apparatus, characterized in that: