JPH0944515A - Information processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To speedily and accurately obtain an object document to be retrieved by displaying image information on an image identifier corresponding uniquely to each document ID as a document by a display means. SOLUTION: A system control part 8 controls respective parts and manages the whole system. An image information management part 9 manages various documents as an image information data base. A document information management part 10 manages attribute information on various documents as a document information data base. When attribute information (document information) on a document and an object (image information) are retrieved by using a product type or product function as a key, retrieval is performed by using a product type/product function in the document information index table in the document information data base 15 as a key to generate a corresponding document ID list. Then retrieval from a document information table is performed by using information of the document ID list and information (e.g. fault phenomenon) other than the product type or product function. Consequently, necessary image information can be retrieved.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a means for retrieving a document describing a product-related matter, and more particularly to a means for rapidly retrieving a document corresponding to a product-specific failure phenomenon.

[0002]

2. Description of the Related Art Conventionally, equipment failure diagnosis is performed by FT ("Fault Tree") as described in, for example, Japanese Patent Application Laid-Open No. 2-161567.
It was done using the diagram of the breakdown tree. In the FT diagram, the designer or an engineer who is familiar with the equipment associates the occurring failure phenomena with each other as related events, that is, causes each event to be the cause. It is created by considering the causal relationships of the results and the relationships.

Further, an FT diagram and other information necessary for diagnosis are stored in a storage device as an FT diagram database, the information is read out at any time, the required FT diagram is displayed, and an interactive form is displayed. The system was configured so that the so-called FT diagram diagnosis could be advanced.

[0004] Then, various items such as an investigation method and a judgment method for each event, which are necessary in the process of pursuing the cause of the failure, and a method for treating the device when the cause of the failure are found, are associated with each FT element. I used the one registered in the form of sentences. That is, when the cause of the failure is found, the corresponding document information is searched for, and the device diagnosis method or the failure countermeasure is performed by using the device treatment method or the like indicated in the document information.

[0005]

However, in the failure diagnosis using the above FT diagram, regarding the investigation method, the determination method, the equipment treatment method, etc., which are registered in association with each FT element, Although it is possible to output in a form, it is not considered at all that information about the structure and characteristics of the device, which is necessary when the device is repaired, can be acquired in a manner that a repairer can easily understand. Therefore, the repairer has to manually check the instruction manual of the device for each piece of information about the structure and characteristics of the device, which is necessary when the device is repaired. In particular, in the case of home appliances that have a wide variety of functions and performances even for the same product, the instruction manual for the device is often created in the same functional unit instead of by product type, and the target document. It was very time consuming to search for. Further, if the event of the failure phenomenon occurring in the device is not created as an FT element, or if the type of the device or the failure phenomenon cannot be identified, failure diagnosis based on the FT diagram cannot be performed as in the prior art. Things happen.

[0006] Therefore, an object of the present invention is to provide a means by which a document to be searched can be quickly and accurately obtained by inputting attribute information such as a product type and a failure phenomenon. Then, the image information is adopted as a document, and is provided for the convenience of the document searcher in understanding the document contents.

Further, even if the input product format is not a complete official product format, document search is possible.
The purpose is to provide a system.

[0008]

In order to solve the above problems and achieve the object of the present invention, there are the following means.

That is, a system for retrieving a document in which matters relating to a product are searched, wherein an input means capable of inputting at least a product format, an image information storage means for storing the document as image information together with an image identifier, and a document Display means for displaying and processing means for acquiring a document by referring to the input product format and displaying the document on the display means are provided.

Then, the processing means has at least one identifier (document I
D) is a system for displaying the image information corresponding to the image identifier uniquely corresponding to each document ID as a document on the display means.

Further, the input means has a function of inputting attribute information which is information characterizing a product, and the processing means further selects the attribute information from the image information corresponding to the corresponding image identifier. A system is also conceivable in which the image information associated in advance with is extracted and the extracted image information is displayed as a document on the display means.

Further, there are also the following modes.

That is, further, in order to make it possible to select the product type, a product type presenting means for displaying the product type on the display means is provided.

Further, the product format presenting means, even if the data given through the input means does not completely match the product format (formal product format) provided in advance, In this system, a product format having a predetermined relationship is selected, the selected product format is displayed on the display means, and a formal product format can be selected.

Further, in order to enable processing by product function input, the following modes are preferable.

That is, it is a system for retrieving a document in which matters relating to a product are searched, and an instructing means capable of instructing a product specification (product function), and an image information storing means for storing the document as image information together with an image identifier. Display means for displaying the product specification and document, and processing means for referring to the instructed product specification to acquire the document and displaying the document on the display means.

Then, the processing means stores the image information corresponding to the image identifier previously determined for the product specification,
This is a system for displaying a document on the display means.

[0018]

The document is stored as image information in the image information storage means together with the image identifier.

When the product format is entered by the input means,
The processing means refers to the input product format, acquires the document, and displays it on the display means.

Specifically, the processing means has at least one identifier (document I) that is predetermined for the product type.
Referring to D), the image information corresponding to the image identifier uniquely corresponding to each identifier is displayed as a document on the display means.

It is assumed that attribute information, which is information characterizing a product, is input through the input means.

At this time, the processing means further extracts image information associated with the attribute information in advance from the image information corresponding to the image identifier, and displays the extracted image information as a document on the display means. Perform display processing. The attribute information may be information such as a product-specific failure phenomenon.

In addition, in order to cope with the case where the formal product model cannot be input, there are also the following modes of operation.

That is, the product type presenting means causes the display means to display the product type so that the product type can be selected.

Specifically, the product format presenting means determines whether or not the data given through the input means does not completely match the product format (formal product format) provided in advance. Then, even when the data does not completely match, a product format having a predetermined relationship with the data is selected, the selected product format is displayed on the display means, and the official product format can be selected. Perform processing.

Further, the processing by the product function input is performed as follows.

The document is stored as image information in the image information storage means together with the image identifier.

Product specification (product function) by the instructing means
When is instructed, the processing means refers to the instructed product specification, acquires the document, and displays it on the display means.

Specifically, the processing means performs processing of displaying image information corresponding to the image identifier predetermined for the product specification as a document on the display means.

[0030]

Embodiments of the present invention will be described below with reference to the drawings.

Although the present invention relates to a means for retrieving a required document at high speed, a fault diagnosis support system will be described as an example in the present embodiment. In this failure diagnosis support system, a document having information for coping with the failure is searched at high speed for the convenience of the repairer.

Needless to say, the present invention is applicable to various fields and is not limited to the failure diagnosis support system.

FIG. 1 is a block diagram showing the hardware configuration of the system.

The present system comprises a CPU 1, a disk device 2, an optical disk device 3, an input device 4, a display 5, a printer 6, and a scanner device 7.

The CPU 1 has a function of performing a process according to a predetermined procedure in accordance with a command given via the input device 4 and a function of controlling each constituent element of the system.

The disk device 2 is a means for storing and managing character information of various documents (materials and their contents will be referred to as "documents") such as failure diagnosis knowledge, structure and characteristics of equipment, failure cases and the like. For example, it can be realized by a disk driver device using a magnetic disk as a storage medium. The optical disc device 3 is means for storing and managing image information corresponding to the character information of the disc device 2.

The input device 4 is a means having a function of inputting commands, data to be stored in the disk device 2, etc., and can be realized by, for example, a mouse, a keyboard or the like. The user uses the input device 4 to operate the system.

The display 5 is a means for displaying various menu screens corresponding to the input commands and information necessary for the user such as retrieved documents.
It can be realized by a CRT or a liquid crystal display device. The screen display may be controlled by the CPU 1, for example.

The printer 6 is means for printing out desired information such as a diagnostic result, and the printer 6 may be driven by the operation of the input device 4.

The scanner device 7 is a means for taking in various kinds of documents such as the structure and characteristics of the equipment or failure cases as image information, and the taken in image information is registered in the optical disc device 3.

The hardware configuration is as described above,
Various functions of the present system are realized by the CPU 1 performing an operation according to a processing procedure stored in advance in a storage area of the ROM or the disk device 2 not shown.

FIG. 2 is a functional block diagram showing the functions realized by the processing performed by CPU 1.

This functional block includes a system controller 8 and
The image information management unit 9, the document information management unit 10, the failure diagnosis unit 11, the fuzzy search unit 12, and the document registration unit 13
And a document information index creating unit 14 and a document information database 15.

The system control unit 8 controls the operation of each unit and manages the entire system. Further, the image information management unit 9 manages various documents as an image information database. The document information management unit 10 manages attribute information of various documents (information that is a key at the time of search) as a document (character) information database.

The failure diagnosis unit 11 has a function of identifying a failure phenomenon by the failure diagnosis, a document search function for searching various documents related to the failure phenomenon identified by the failure diagnosis, a product name, a product type, a failure phenomenon. It has at least a diagnostic condition setting function for setting conditions for failure diagnosis using various information such as.

The ambiguous search unit 12 inputs a product format to perform a search when setting diagnostic conditions, even if the input product format is not an official name, that is, even if the product format is ambiguously input, The product model (similar product model) that has a predetermined relationship with the ambiguously entered product model is displayed to allow reselection.If the product model is unknown, the product characteristics can be entered to enter the document. It has a search function.

As the predetermined relationship, for example, display of a format including a vaguely input product model is conceivable. That is, this is a case where the official product model is “ABCD” with respect to the ambiguous input “ABC”. Needless to say, this is only an example, and various other "predetermined relationships" are conceivable.

The document registration unit 13 has a function of registering various master data necessary for searching / displaying document data and a function of registering various documents used by the failure diagnosis unit 11.

The document information index creating section 14 has a function of searching attribute information of various documents in a short time and creating data for outputting image information.

As information managed by the document information management section 10, as shown in the document information database 15, a "document information table" for managing attribute information serving as a search key of various documents, and a document information table are searched in a short time. There are a “document information index table” that manages the index so that it can be performed, a “various master table” necessary for searching and displaying the document information table, and a “fault diagnosis knowledge table” that manages knowledge for fault diagnosis.

The document information database has a role of associating the attribute information with the image information stored in the image information section 9 and a role of associating the product model with the attribute information.

Next, referring to FIG. 3, various master data related to the search / display of document data will be described.

The product name master 16 manages the type name (for example, room air conditioner, color TV, etc.) of the product to be diagnosed in this system, and the product name and the corresponding code ("product"). Code)).

The various master management 17 manages the display data corresponding to each code, and shows the product code, the master type code indicating the type of the master, the code for each master which is the identifier of the master, and the contents of the master. It consists of contents for each master.

The master type management 18 manages the "master type code" of various master management 17 corresponding to the type name of the master (for example, product type, failure phenomenon, etc.),
It consists of a master type code and master contents (type name).
The master contents may be as shown in the figure,
It is not limited to those shown.

The product main specification master 19 is for searching and displaying the general specifications of the product, and is displayed on the display 5 for confirmation at the time when the product format is fixed at the time of diagnosis.

The product main specification master 19 includes a product code, a product model code indicating a model name, a product release date, functions 1 to 5 indicating the features of the product model, and other specifications of the product model. It consists of the main specifications of the product to be registered.

FIG. 4 is a diagram showing a detailed data structure of the document information table and the document information index table that constitute the document information database 15, which is attribute information (keys at the time of retrieval) of various documents.

The document information table 20 manages various documents in units of objects (image information).
Therefore, as many main tables 20 as the number of types of image information exist.

The product code 21 is a document (image information), that is, a product name corresponding to an object,
It is the same as the product code 16 in FIG.

The cabinet number 22 is a number for managing on which surface of which disk the object is stored on the optical disk device 3.

The document ID 23 is information indicating the storage position of the object stored on the optical disk device 3, that is, the address. In this way, the document ID and the image are
It is stored with a correspondence relationship.

The service data collection name 24 is a document type name, that is, the name of data related to failure / repair (for example, failure case, circuit diagram, instruction manual corresponding to failure, etc.).
Is information for managing.

The material classification 25 is the service material collection name 24.
Is the information that corresponds to the middle classification when is classified into the large classification of the document type name.

The page title 26 is the title of the content indicated by the material which is the object. The release date 27 indicates the date when the target product was released.

Product type / function 1 (28) to product type /
The function 20 (29) is information in which the information of the product format or the product function within 20 types targeted by the object is expressed by a code. Note that the 20 types are examples.

Failure phenomenon 1 (30) to failure phenomenon 10 (3
1) is information that expresses within 10 types of failure phenomena targeted by an object by a code. The ten types are examples.

FT element 1 (32) to FT element 10 (3
3) is an FT element (element of a fold tree representing failure diagnosis knowledge) on the failure diagnosis knowledge table corresponding to the object.

From the part name 1 (23) to the part name 10 (3
5) are up to 10 types of component names corresponding to the object. The ten types are examples.

Next, the document information index table 36 is a means for managing the index data in order to search the document information which is the attribute information of the document in a short time and output the object (image information). , Document information table 2
Created by referring to 0.

In many cases, the target document is searched from the document information table 20 using the product format or product function as a key. In this case, a plurality of product formats / product functions (up to 20 locations / record in this embodiment) are searched. It is necessary to search the data item column of.

Generally, when the number of data items to be searched increases, the search time becomes long, and the usability becomes poor for the user.

Therefore, among the information in the document information table 20, paying particular attention to the product type / product function, a document ID index table for using this as a search key is created and used for the search. , Speed up the search.

One record of the document information index table 36 has the document IDs for all objects corresponding to one product format / product function. The product code, the number of document IDs, the product format / product function 37, It consists of at least one or more document IDs.

The outline of the search procedure is as follows.

First, when the document attribute information (document information) and the object (image information) are searched using the product format or product function as a key, the product format / product function 37 in the document information index table 36 is searched as a key. Then, a corresponding document ID list is created.

After that, the document information table 20 is searched from the information of the document ID list and the information other than the product type or the product function (for example, failure phenomenon, part name, etc.). Here, the information other than the product format or the product function is used in order to search the target image information at a higher speed.

As a result, necessary image information can be retrieved.

With such a method, the number of reference data items can be significantly reduced as compared with the case of referring to all the items of the document information table 20.

Next, FIG. 5 to FIG. 12 are drawings for showing an example of a display screen when a document related to a failure / repair is actually searched for in this system, and a transition of the display screen by the search operation. Therefore, the understanding of the present invention can be facilitated by referring to the drawings.

FIG. 5 shows a reception screen for inputting inquiry information from the requester.

As the request source information, the store name, telephone number,
You can enter the fax number etc. with the mouse. Note that
It is assumed that the data is mainly input by operating the mouse. That is, when the input item position is designated by the mouse, the contents for each item can be input by the keyboard or the mouse.

A product name, a product type, a failure phenomenon, and the like can be input as information serving as a key for failure diagnosis. Note that FIG.
Shows the state where the store name in the requester information is displayed in a sub-window and is being input.

Next, in FIG. 6, in order to input a product name, a list of product names to be selected is displayed, and a desired product name is designated from the displayed product names with the mouse. It is drawing which showed the state which can be input into a name column.

Next, FIG. 7 shows a display state for performing so-called ambiguous input for inputting a product format from similar product formats. Note that once an ambiguous product format is input, product formats having a predetermined relationship are presented as a list of similar product formats.

When the product format is only partially known from the information from the requester, the similar product format list is referred to, and the target product format is entered with reference to the release year and the like. When the desired product type name is specified with the mouse from the similar product type name list, it is input to the product type.

Next, FIG. 8 is a drawing showing a state in which the product main specification master 19 is searched and the specifications such as the performance and characteristics of the target product are displayed. "Cooling and heating", "inverter", etc. correspond to the functions shown in FIG.

Next, FIG. 9 is a drawing showing a list display for selecting a failure phenomenon classification occurring in a certain product. When the target failure phenomenon is specified with the mouse from the failure phenomenon list, it is entered in the failure phenomenon column. When the failure phenomenon is determined, it is possible to present a document related to the failure phenomenon and perform failure diagnosis processing.

To specify a required document from the presented documents, the desired document can be designated with the mouse from the service document collection list presented on the right side of the drawing.

Next, FIG. 10 is a display example in which a function classification list for specifying the product type is displayed by using the function showing the characteristics of the product when the product type cannot be specified.

Here, as the function of the product, the functions such as "combined cooling and heating", "dedicated to cooling and heating", etc. are exemplified, but the system builder appropriately determines the function classification for classifying the target product, The system should be designed.

By selecting the function classification of the product from the function classification list with the mouse, and further specifying the desired document from the service material collection list shown on the right side of the drawing, the desired document can be searched. It becomes possible to display.

Next, FIG. 11 designates “2 inspection method” from the service data collection list in FIG. 9 or 10 and selects a desired document from the material classification list corresponding to the “inspection method”. It is the figure which showed a mode that it specifies with a mouse.

The description content of the document shown in the list of classifications in the material is more detailed than the description content described in the “inspection method”.

Next, FIG. 12 is a list of the results of searching for "1 failure case" specified from the list of service materials by failure phenomenon. If you further select the relevant failure content from this, the corresponding object (image information)
Is taken out from the optical disk device 3 and displayed.

Next, FIG. 13 shows a procedure for retrieving / displaying materials (documents) related to failure / repair in this system. The procedure will be described below.

First, in the acceptance screen shown in FIG. 5, the information (store name, telephone number, FAX number) of the requester requesting the failure diagnosis is input (step 38).

Next, after selecting the product name to be diagnosed from the product name list shown in FIG. 6 (step 39),
If the product format is known, this is immediately input (steps 40 and 41). Otherwise, step 4
Go to 5.

If there is no product model that exactly matches the input product format, the format in which the numerical part (other than the Roman character part) of the input character string partially matches is regarded as a similar product format, as shown in FIG. Is displayed. Then, the corresponding one of the presented similar product formats is re-input (steps 42 and 43). If there is a product model that exactly matches the input product format, the process immediately goes to step 44.

Then, at the time when the product type is determined, the process shown in FIG.
The main product specifications are displayed as shown in (Step 4).
4).

Next, the target product is confirmed by displaying the main product specifications. Then, in the screen display shown in FIG. 9, the failure phenomenon occurring in the target product is selected and input (step 46). If the product format is not known, the function may be selected and input (step 45) from the product function classification list showing the features of the product shown in FIG. 10, and then the failure phenomenon may be input.

After selecting a desired material (document) from the list of service material collections displayed on the right side of FIG. 9 or FIG. 10, the material classification is further selected from the material classification list as shown in FIG. When selected (step 47), the document information which is the attribute information of the document is searched (step 48).

As a result of the search, a list of the subject of the corresponding document is displayed as shown in FIG. 12, and when the subject to be referred to is selected from the list (step 49),
The corresponding object (image information) is taken out from the optical disc device 3 and displayed (step 50).

FIG. 14 shows a procedure for performing the document information search (step 48) in FIG. 13 at high speed.

Retrieval of document information (step 48 in FIG. 13)
Then, using the information (product name, product type / product function, failure phenomenon) obtained up to that stage as a search condition, the document information table 20 is searched for the corresponding record. In order to execute this at high speed, the book information index table 36 created in advance by referring to the document information table 20 is checked, and first, the target document ID is narrowed down by the product format / product function (step 51). .

Next, the document information table 20 is searched from the narrowed-down document ID and the remaining information (fault phenomenon) (step 52). As a result, high-speed search is realized.

FIGS. 15 and 16 show a display screen and a transition state of the display when the registration of the document related to the failure / repair is executed in this system.

FIG. 15 shows a display screen for registering materials (documents) related to failure / repair. Screen 5
Reference numeral 3 denotes an initial state in which attribute information (for example, product name, product type, failure phenomenon, etc.) serving as a document search key can be registered.

The position of the input item can be designated with the mouse, and the contents of each item can be input with the keyboard or the mouse. For example, like the screen 54, when the "product name field" of the screen 53 is designated with the mouse, the product type name can be input with the mouse from the sub-window.

Further, as in the screen 55, it is possible to display on which side of which disc of the optical disc device the already registered object (image information) is stored, and to specify the storage destination of the newly registered object. can do.

FIG. 16 shows another display example of the input screen for the product format and product function.

When the product type column of the screen 56 is designated by the mouse, the product type can be keyed in the sub window. For example, the product format can be input in the "product format input field" shown on the screen 57. Further, in the case of inputting the product function instead of the product format, if the function classification icon is designated with the mouse, the product function can be input from the sub-window of the function classification list as in the screen 58. Each item can be arbitrarily registered in the failure phenomenon column, FT element column, and component name column.

FIGS. 17 and 18 are diagrams showing transitions of display screens and display contents when registration of various master data necessary for document registration and retrieval is executed.

The master data is, so to speak, a dictionary having a correspondence (pair) of names and codes. Here, an example is shown in which the in-material classification of the service material name is added.

FIG. 17 shows a master type selection screen for registering master data.

The screen 59 is in the initial state, and when the "product category" button is specified with the mouse, a submenu showing a product name list is presented and the product name can be entered, as in the screen 60.

The input product name is displayed on the screen 59 as shown in the screen 61 when the selection button displayed on the screen 59 is designated by the mouse.
The mouse can be input from the sub window of the master type list.

In FIG. 18, when the service material name field of the master type data input on the screen 61 is designated by the mouse on the screen 62, a sub-window of the service material name list on the screen 63 is displayed, and the mouse input is possible.

After that, when the "select" button is designated on the screen 63 with the mouse, the material classification of the service material name can be added as master data as shown on the screen 64.

Now, FIG. 19 shows a procedure for registering materials (documents) related to failure and repair in this system. The procedure will be described below with reference to the procedure shown in FIG.

First, on the registration screen shown in FIG. 15, the product name corresponding to the material (document) is selected and input from the product name list shown on the screen 54 (step 65), and then the object (image information) is displayed on the screen 55. Is specified on which side of which disc on the optical disc device 3 is to be stored (step 66).

Next, after inputting the material name of the material to be registered (document) (step 67), a further detailed classification of the material is selected from the material classification and input (step 68).
I do.

As shown in FIG. 16, the product format corresponding to the material (document) is input as shown on the screen 57 (step 69). Of course, the method of inputting the product function may be used. Each item such as a failure phenomenon, an FT element, a part name, etc. corresponding to the material (document) is also input (steps 70, 71, 72).

Next, when the attribute information serving as a key at the time of searching the material (document) is completely input on the screen, the document information which is the attribute information is registered in the document information management unit 10 (step 73) and the object (Image information) is registered in the image information management unit 9 (step 74).

After that, in order to make the document information table 20 searchable at high speed, the address where the object (image information) is registered, that is, the document ID, is used as a record of the corresponding product type / product function in the document information index table 36. (Step 75).

When inputting the series of document registrations described above, master data (dictionary having correspondence between names and codes) shown in FIGS. 17 and 18 is used.

As described above, according to the present invention, a desired document can be searched quickly.

It goes without saying that the present invention can be applied not only to the system for troubleshooting, but also to various fields.

[0129]

As described above, according to the present invention, by inputting attribute information such as product type and failure phenomenon,
It is possible to realize a method of quickly and accurately obtaining a document to be searched. Then, the image information is adopted as a document, which is provided for the convenience of the document searcher to understand the document content.

Furthermore, even if the product format to be input is not an accurate official product format, a document search is possible, and a system having a high operability for the searcher can be realized.

[Brief description of drawings]

FIG. 1 is a configuration diagram of a failure diagnosis support system.

FIG. 2 is a configuration diagram of functional blocks of the system.

FIG. 3 is an explanatory diagram showing a structure of various master data.

FIG. 4 is an explanatory diagram showing a configuration of a document information table.

FIG. 5 is an explanatory diagram of an initial screen for failure diagnosis.

FIG. 6 is an explanatory diagram of a list screen of product names for failure diagnosis.

FIG. 7 is an explanatory diagram of a list screen of similar product formats for failure diagnosis.

FIG. 8 is an explanatory diagram of a list screen of product main specifications for failure diagnosis.

FIG. 9 is an explanatory diagram of a list screen of failure phenomena for failure diagnosis.

FIG. 10 is an explanatory diagram of a list screen of failure diagnosis function classifications.

FIG. 11 is an explanatory diagram of a list screen of classifications in the failure diagnosis material.

FIG. 12 is an explanatory diagram of a failure case search result screen for failure diagnosis.

FIG. 13 is a flowchart showing an example of processing in this embodiment.

FIG. 14 is a flowchart showing a processing example in the present embodiment.

FIG. 15 is an explanatory diagram of an initial screen for document registration.

FIG. 16 is an explanatory diagram of a data input screen for document registration.

FIG. 17 is an explanatory diagram of an initial screen for master data registration.

FIG. 18 is an explanatory diagram of a data input screen for master data registration.

FIG. 19 is a flowchart showing a processing example in the present embodiment.

[Explanation of symbols]

1 ... CPU, 2 ... Disk device, 3 ... Optical disk device,
4 ... Input device, 5 ... Display, 6 ... Printer, 7 ...
Scanner device, 8 ... System control unit, 9 ... Image information management unit, 10 ... Document information management unit, 11 ... Failure diagnosis unit, 12 ...
Ambiguous search unit, 13 ... Document information index creation unit, 14 ... Document registration unit, 15 ... Document information database

Continuation of the front page (72) Inventor Takanori Nakamura 180 Totsuka-cho, Totsuka-ku, Yokohama-shi, Kanagawa Inside Hitachi Communication Systems Co., Ltd.

Claims (7)

[Claims] 1. A system for retrieving a document in which matters relating to a product are searched, the input means capable of inputting at least a product format, an image information storage means for storing the document as image information together with an image identifier, and a document. Display means for displaying and processing means for obtaining a document by referring to the input product format and displaying it on the display means are provided, and the processing means is at least predetermined for the product format. An information processing system, wherein one identifier (document ID) is referred to, and image information corresponding to the image identifier corresponding to each identifier (document ID) is displayed as a document on the display means. 2. The image input device according to claim 1, wherein the input unit has a function of inputting attribute information that is information characterizing a product, and the processing unit further includes the image identifier uniquely corresponding to the document ID. An image processing system having a function of extracting image information that is associated with the attribute information in advance from the image information for, and displaying the extracted image information as a document on the display means. 3. The information processing system according to claim 2, wherein the attribute information is information including a failure phenomenon peculiar to a product. 4. The product format presenting means according to claim 1, further comprising a product format presenting means for displaying a product type on the display means so that the product format can be selected. Even if the data provided via the input means does not completely match the product format (formal product format) provided in advance, the product format having a predetermined relationship with the data is defined. An information processing system characterized by performing a process of selecting and displaying the selected product format on the display means so that the official product format can be selected. 5. A system for retrieving a document in which matters relating to a product are searched, including an instruction means capable of instructing product specifications (product functions), and an image information storage means for storing the document as image information together with an image identifier. A display means for displaying the product specification and the document, and a processing means for referring to the instructed product specification to acquire the document and displaying the document on the display means. An image processing system for displaying, as a document, image information corresponding to the predetermined image identifier on the display means. 6. The storage device according to claim 2, further comprising a table for storing the document ID and the image identifier in association with each other and the attribute information and the image information in association with each other. An information processing system characterized by the above. 7. The storage device according to claim 2, further comprising a storage unit having a table for storing the product type and the attribute information in association with each other using the document ID as a key. Information processing system.