JPH09259326A - Operation guidance device and transaction processor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To clearly guide the operation procedure and the transaction position of a customer or a clerk in charge and to efficiently execute a transaction operation by indicating and guiding the position of a next operation part from an operation position by means of the visual detection medium such as guide lights. SOLUTION: CRT 12 which can be used as a touch panel, a bank book insertion port 13, a card insertion port 14, a coin putting in/out port 15 and a paper money putting in/output port 16 are provided on the upper front face of an ATM device main body 11 and a return port 17 and the transaction functions of money reception, money payment, payment, bank book entry and balance reference are provided on a lower front face. CRT 12 and respective part 13-17 are connected by guide passages 13a-17a visually permitting them from the front face of the device main body 11. The guide lights are arrange in the guide passages 13a-17a. When a customer designates a transaction item with CRT 12, the guide passage corresponding to the operation order of the transaction item is flickered and the operation position is informed to the customer. Thus, an operator can easily grasp the next operation part by natural tracing by eyes from a viewing position at present.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation guide device installed on a customer service panel and a staff panel of an automatic teller machine (ATM) and an automatic ticket vending machine, and more specifically, a procedure for operating a customer or a staff member is clarified. The present invention relates to an operation guidance device and a transaction processing device that are displayed and displayed on the display to improve handling operability.

[0002]

2. Description of the Related Art Generally, an automatic transaction machine such as an ATM is shown in FIG.
As shown in FIG. 1, a passbook insertion slot 1 is provided on the front surface of the apparatus main body 111.
12, card insertion slot 113, coin slot 114, banknote slot 115, touch input indicator 116, return slot 117 and each flicker 118 for guiding the passbook, card, coin, and banknote handling position by light emission, Transaction operations such as money, transfer, passbook entry, and balance inquiry are allowed.

However, in this type of automatic transaction machine, the operation method is gradually becoming more complicated as the number of functions increases, and only a touch input display or flicker guide is used to handle passbooks, cards, coins, etc. Since the timing of handling transaction media such as banknotes is unknown, it is difficult to predict the next operation at the time of transaction such as confusion when handling the transaction media or forgetting to remove the medium, resulting in poor customer service efficiency. The operation was delayed and the occupied time of the automatic transaction machine per person was long.

Further, in order to promote not only the transaction operation of the customer but also the handling operation by the staff such as the trouble recovery work and the maintenance work, for example, as shown in JP-A-5-338861, a jam (clogging) trouble occurrence portion is detected. BACKGROUND ART There is known a device for promoting staff work, which is configured to be turned on by an illumination lamp.

However, in this case, since the jam occurrence position is lit up and locally displayed, the work efficiency becomes low due to the diversification and complexity of the types and procedures of the fault recovery work and maintenance work, and the long time is required. There was a tendency to be a staff member.

[0006]

SUMMARY OF THE INVENTION Therefore, according to the present invention, whether it is a transaction operation of a customer or a handling operation of an attendant,
It is an object of the present invention to provide an operation guide device and a transaction processing device that can guide and guide the operation procedure and the handling position clearly and perform an efficient handling operation.

[0007]

According to the first aspect of the present invention,
An operation guide device for instructing an operation procedure of a plurality of operation units provided on an operation surface, the operation guide display unit displaying operation guidance by displaying the operation procedures of the plurality of operation units, and the operation guide display unit, It is characterized in that a visual guide means is provided, which is connected by allowing a visual detection medium to visually guide and allow a connection between each operating portion and the arrangement portion.

The invention according to claim 2 is characterized in that the operation guide display means is constituted by a guide display for a customer.

The invention according to claim 3 is characterized in that the operation guide display means is composed of a staff panel.

According to a fourth aspect of the present invention, there is provided an operation guide device for instructing an operation procedure of a plurality of operation sections provided on an operation surface, the operation guide apparatus displaying an operation procedure of the plurality of operation sections and performing operation guidance. Guide display means, a guide light connected by visually allowing and allowing the operation guide display means and the arrangement parts of the respective operation parts, and lighting control means for controlling lighting of the guide light in the operation instruction direction. It is characterized by having and.

According to a fifth aspect of the invention, there is provided lighting control means for switching the guidance display for each operation input of the instructed operation section.

According to a sixth aspect of the present invention, there is provided a transaction processing device including an operation guide device.

[0013]

According to the present invention, when the operator sees and operates the operation procedure of the operation section guided by the operation guide display means,
The operation guide display means is used to visually instruct and permit the operation portion at the arrangement position to be operated by the visual detection medium of the visual guidance means.

In addition, the guide display for the customer displays and guides the operation procedure of the operation section to be operated by the customer.

In addition, the staff panel displays and guides the operating procedure of the operation unit to be operated by the staff.

Further, when the operator operates by viewing the operation procedure of the operation section guided by the operation guide display means, the operation section at the position to be operated is operated from the operation guide display means by the guide light in the operation instruction direction. Control lighting and give instructions.

Further, the lighting control means switches the guidance display each time the operator inputs an operation on the instructed operation part.

Further, the transaction processing is carried out by the transaction processing device having the operation guide device.

[0019]

As a result, when the operator operates, the next position of the operation portion is visually instructed from the operation position by a visual detection medium such as a guide light, so that the operator is watching now. It is possible to easily catch the next operation unit by visually following from the position to the next operation position.

Therefore, until one transaction of the customer is completed or one work of the staff member is completed, the guide guidance to the operation position is not interrupted visually and the guidance is not interrupted. Therefore, the operator always follows the guidance guidance. Since smooth handling operation can be performed and the input operation procedure and the input time are clear, the operation timing is not wasted and the work efficiency is improved.

In particular, even if there is an operating portion that is out of the field of view, it is possible to guide and guide the operator to the operating position, so that it is possible to eliminate the trouble of finding the operating portion and forgetting the operation. For example, in the case of a return port provided at a position where it is difficult to see the ATM, in order to visually guide and guide to the position of this return port, it is necessary to clearly inform the customer of the removal of the medium returned to the return port. It is possible to prevent forgetting to take out the medium, and even in the case of the staff work, since the operating position inside the device can be accurately indicated, it is possible to eliminate the forgetting process of the staff work.

Therefore, when a customer performs a transaction operation with a transaction processing apparatus having such a visual detection function, the transaction operation is smooth all the time, and the time occupied by each transaction processing apparatus can be shortened. In addition, reliability and serviceability can be improved, and when a staff member performs a trouble recovery work or a maintenance work, a stable staff work can be performed without being bothered by the operation sequence and the operation confirmation.

[0023]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below in detail with reference to the drawings. FIG. 1 shows an ATM with an operation guide function. This ATM with an operation guide function has a CRT 12 also serving as a touch panel for displaying and guiding a transaction operation to a customer on a front surface of an upper part of an apparatus body 11 having an L shape, a passbook insertion slot 13, It has a card insertion slot 14, a coin slot 15 and a banknote slot 16,
Further, it has a return port 17 on the lower front surface of the apparatus main body 11 and has a transaction function such as deposit, withdrawal, transfer, entry of a passbook, and inquiry of balance.

Further, a passbook guide passage 13a, a card guide passage 14a, a coin guide passage 15a, and a bill guide passage 16a are provided which allow the CRT 12 and the respective portions 13 to 17 to be visually recognized from the front surface of the apparatus body 11. , And the return port guide passage 17a.

Guide lights are installed in these guide passages 13a to 17a, and when a customer designates a transaction item on the CRT 12, the specific guide passage corresponding to the operation order of the designated transaction item is blinked. , Is configured to notify the customer of the operation position.

As a result, when the customer operates the transaction,
In order to visually guide the position of the next operation unit from the position of the CRT 12 that first serves customers by blinking the guide passage, the customer naturally looks from the position of the CRT 12 currently seen to the next operation position. You can easily grasp the next operation part by following the procedure in step. Therefore, until the customer's one transaction is completed, each operation unit blinks sequentially, and since this blinking instruction is not interrupted, the customer can smoothly perform the transaction operation according to the guidance.

In particular, in the case of the return port 17 which is provided at a lower position where it is difficult for the customer to see it in a normal posture, the return port guide passage 17a formed from the upper front side to the lower front side of the apparatus body 11 is provided. It blinks and naturally guides to the position of the return port 17 on the lower side. For this reason, it is possible to clearly inform the customer of the operation of taking out the medium such as coins or foreign substances returned to the return port 17 and eliminate forgetting to take out the medium. Further, such guide passages 13a to 17a can be applied not only to the guidance of the customer during the transaction operation but also to the case of the staff work.

FIG. 2 shows the internal structure when a staff member performs maintenance work from the back side of the ATM. A one-sided rear door 21 that is opened and closed by the staff member is provided on the back side of the ATM. A voucher / card unit 22 for issuing a voucher and processing card data inward of the opening of 21,
The bankbook unit 23 that prints a bankbook, the banknote unit 24 that deposits and withdraws banknotes, and the coin unit 25 that deposits and withdraws coins are individually allowed to be withdrawn outside and stored. There is. Further, a staff panel 26 for staff operation guidance is attached to the inner surface of the rear door 21, and maintenance work such as maintenance and inspection management and failure recovery by staff from the rear side is allowed in accordance with the staff guidance of the staff panel 26. There is.

The clerk panel 26 has a display function for displaying a procedure for operating a clerk and a touch input function for permitting touch input of a display key corresponding to the display guidance, and serves to guide maintenance work by the clerk. Have

Furthermore, the staff panel 26 and each unit 22
25 to 25 are connected by a slip / card unit guide passage 22a, a passbook unit guide passage 23a, a bill unit guide passage 24a, and a coin unit guide passage 25a.

Each of the guide passages 22a to 25a has the same guide guidance structure as the guide passages 13a to 17a described above, and when the attendant performs an input operation on the attendant panel 26, the designated attendant operation items are displayed. A specific guide passage corresponding to the operation sequence is made to blink to notify the attendant of the next operation position. As a result, when the staff member works, the staff member panel 26 can immediately grasp the next work position and perform the staff member work. Therefore, until the staff work is completed, the working positions of the respective units 22 to 25 to be operated next are sequentially blinked to guide the staff, and the staff can always handle the work smoothly without being confused according to the guidance.

FIG. 3 shows a block diagram of a control circuit of an ATM with an operation guidance function. The CPU 31 controls each circuit device in accordance with a program stored in the ROM 32, and stores necessary data in the RAM 33 so that the data can be read out.

The CPU 31 described above is an interface 34.
CRT 12, passbook processor 35, card processor 3 via
6, coin processing unit 37, bill processing unit 38, statement processing unit 3
9, a journal processing unit 40, a center communication processing unit 41, a remote monitoring device (CRMC) communication processing unit 42, a staff panel processing unit 43, a guide light processing unit 44 are connected, and a CRT among them is connected.
12 displays various transaction display guides and operation procedures,
It also has a touch input function that allows touch input corresponding to the display portion displayed on the screen.

The passbook processing unit 35 reads the transaction data of the passbook inserted in the passbook insertion slot 13 and writes the update data, and records the transaction data and unregistered data in the passbook print field. Further, the passbook is returned to the passbook insertion slot 13 when the transaction ends and is cancelled.

The card processing unit 36 reads the transaction data of the cash card inserted into the card insertion port 14 and writes the updated data, and ejects the card to the card insertion port 14 when the transaction ends and is cancelled.

The coin processing unit 37 takes in the coins inserted into the coin inlet / outlet 15 and receives the coins therein, and discharges the coins from the coin inlet / outlet 15 at the time of withdrawal and withdrawal of deposit.
The banknote processing unit 38 takes in the banknotes inserted into the banknote inlet / outlet 16 and receives the banknotes therein, and discharges the banknotes from the banknote inlet / outlet port 16 at the time of withdrawal and withdrawal of the deposit.

The statement slip processing unit 39 issues a statement slip in which transaction data of various transaction contents such as deposit / withdrawal transaction and balance inquiry are described for each transaction. Each time the journal processing unit 40 issues a statement slip, the journal processing unit 40 stores a journal (copy slip) having the same recorded content inside the device.

The center communication processing unit 41 transmits the edited deposit / withdrawal request message, bookkeeping request message, etc. to the center 45, and receives the automatic transaction data such as deposit / withdrawal reply and book data sent from the center 45. To do.

The CRMC communication processing unit 42 transmits the ATM detection data to the CRMC and receives the response data returned from the CRMC. Staff panel processing unit 43
Allows the clerk panel 26 provided in the ATM to input and output the processed data to execute the clerk operation such as the attachment / detachment operation of bills and coins, the distribution / scrutiny processing, the failure recovery and the maintenance inspection.

The guide light processing unit 44 is provided for each guide passage 13
By blinking a to 17a and 22a to 25a, the customer or a staff member visually guides and informs the position to be operated next.

Next, an example of the internal structure of the coin unit 25 among the units 22 to 25 internally configured in the ATM will be described. FIG. 4 shows a coin processing machine 51 that is internally configured in an ATM with an operation guidance function.
Covers the coin door 15 with a shutter 52 so that it can be opened and closed.
A C-shaped saucer 53 is provided at the bottom of the coin door 15.
A feeder 55 having a disc 54 for individual separation built therein is arranged below the tray 53, and coins inserted in the tray 53 are driven by the feeder 55 to drive the deposit discriminating unit 56 at the next stage.
It is configured to lead one by one to.

The coins guided to the deposit discriminating section 56 are discriminated from each other for authenticity and denomination, and are then transferred to the one batch holding section (right side in the figure) 58 side via the individual conveying path 57. It is branched and conveyed to the other money type temporary holding section (left side in the figure) 59 side.

On the other hand, the batch holding section 58 side is provided with the individual conveyance path 5
The coins that are disposed below the terminal reversing unit 7 and that are reversed and dropped from the individual transport path 57 at a time are collectively held, and the maximum number of coins for one transaction can be collectively held. Has a holding space.

Further, the batch holding belt 60 arranged at the bottom of the batch holding section 58 is rotated in the normal direction, so that the coins held on the surface of the belt 60 are transferred from one end of the reversing section to the lower recovery cartridge 61. The coins retained on the surface of the belt 60 are allowed to fall back from the other end reversing portion side to the return belt 62 surface by reversing the batch retaining belt 60 by allowing the coins to be collected by dropping and collecting. are doing.

On the other side of the coin type temporary holding section 59, the coin type stacker is provided via a sorting and conveying path 63 that is branched and connected to an intermediate position of the individual conveying path 57, and is equipped for coin dispensing. 64 are provided so as to correspond to the respective inlets of 64, coins are selected from the respective inlets of the denomination stacker 64, and the coins are temporarily held for each denomination.

In this case, by opening the holding distribution plate 65 arranged at the starting end of the sorting and conveying path 63, the coins on the individual conveying path 57 are taken into the sorting and conveying path 63, and the coins thus taken in. Since the authenticity and the denomination are discriminated in advance by the deposit discriminating unit 56 in the preceding stage, for example, the six denominations of 1 yen, 5 yen, 10 yen, 50 yen, 100 yen and 500 yen that are individually stored according to denomination The coins are stored in correspondence with the temporary holding units 59a to 59f, and the coins are sorted according to the denominations and stored by opening the respective sorting plates F located above the holding unit.

These money type temporary holding sections 59a to 59f
Below the stack, the stackers 64a to 64 of six denominations corresponding to the denominations
It is configured such that the coins f are placed opposite to each other, the coins are dropped and stored in each of the stackers 64a to 64f, and the deposited coins are reusably replenished and supplied.

By the way, when paying out coins from the stacker 64 side for dispensing, the stackers 64a to 64f corresponding to dispensing are dispensed.
The coin is dropped and discharged from the lower end opening of the coin, and the discharged coin is returned and conveyed to the original coin inlet / outlet port 15 through the coin-discharging conveying belt 66 and the return belt 62 which are opposed to the coin. .

Further, when paying out the coins from the recovery cartridge 61, the coins are returned to the original coin inlet / outlet port 15 via the cartridge discharge belt 67 and the return belt 62, and the recovery cartridge 61 is further filled with the recovered coins or initially loaded. It is attached to and detached from the coin processing machine 51 when set.

Inside the coin processing machine 51 having such a coin processing structure, an internal position guide passage 68 corresponding to the coin transport system is provided which is branched in the vertical and horizontal directions, and the internal position guide passage 68 is made to blink. The system is configured to notify a staff member of a specific work position to promote guidance guidance such as staff recovery work and maintenance inspection.

In the figure, 64g is a stacker forgotten to be taken, 64h is a defective distribution stacker, 69 is a true / false distribution plate, 70 is a dispensing discriminating section, M1 is a shutter drive motor, M2 is a disk drive motor, and M3 is an individual conveyance path drive. Motor, M4 is a batch hold belt drive motor, M5 is a cartridge drive motor, M
6 is a sorting drive motor, and M7 is a return / withdrawal drive motor.

FIG. 5 shows a block diagram of the control circuit of the coin processing machine 51. The CPU 71 controls each circuit device in accordance with a program stored in the ROM 72, and the control data is stored in R.
It is stored so that it can be read by the AM73.

The coin detecting sensor S is provided at each of the coin conveying path and each portion for processing coins in and out. Based on the detection signals of these sensors S, the CPU 71 performs processing operations such as coin conveying state and sorting state. Detect and confirm.

The drive motors M1 to M7 are installed in correspondence with the coin processing system, and are turned on based on the control signal of the CPU 71.
Operate N / OFF. The solenoid SOL is CPU7
.., the shutter 52, etc. are opened and closed based on the control signal 1.

By the way, the CPU 71 blinks a specific area of the internal position guide passage 68 arranged in the coin processing machine 51, as shown in FIG. As described above, the clerk panel 26 is operated by the clerk guide display section 81 with character guides such as an error display section, an error code section, and an error content section, and a simplified figure display section 82 for displaying and guiding a simplified figure of the coin processing machine 51. invite.

In this case, in the simplified graphic display 82, a local display portion 83 for lighting up and displaying the fault occurrence position and a local display portion 83 inside the apparatus from the position where the operator panel 26 is visually recognized.
The simplified guide passage 84, which represents the space between the parts up to, is blinked to guide the positional relationship. In this case, the simplified guide passage 84 is provided corresponding to the internal position guide passage 68, and the operation position inside the coin unit 25 can be grasped in advance by the simplified guide passage 84. Therefore, at the time of recovery from a failure, the operation status can be immediately grasped and managed, and recovery operation can be promptly performed.

A with operation guide function configured as described above
The processing operation of the TM will be described with reference to the flowcharts of FIGS. This ATM with operation guidance function is usually
When a transaction item such as deposit, withdrawal, transfer, entry of a bank account, and inquiry of balance is displayed on the CRT 12 and the transaction is on standby, and the customer selects, for example, a deposit transaction and makes a touch input in the transaction standby state, the CPU 31 identifies the person. The card is displayed and output to the CRT 12 so as to perform the card insertion operation and the passbook insertion operation (steps n1 to n2), and the CPU 31 blinks the passbook guide passage 13a and the card guide passage 14a, and the passbook to be operated next. The operating positions of the insertion slot 13 and the card insertion slot 14 are clearly notified. For this reason, the customer can naturally follow the position of the CRT 12 currently being viewed by the blinking display to grasp the next operation position (step n3).
).

When the customer inserts the card into the card insertion slot 14 based on the guidance by the highlighted blinking display, the CPU 31 turns off the card guidance passage 14a based on the receipt of the card ( When the customer inserts the passbook into the passbook insertion slot 13 according to the guidance, the CPU 31 turns off the passbook guidance passage 13a based on the acceptance of the passbook (steps n6 to n7), and turns it off. At the same time, the customer blinks the bill guiding passage 16a for the next deposit operation to clearly inform the operating position of the bill inlet / outlet 16 (step n8).

At this time, the CRT 12 displays and guides whether the cash to be deposited uses only banknotes or coins, and if there is a deposit of coins, it blinks the coin guiding passage 15a to inform the operating position of the coin inlet / outlet 15 ( Steps n9 to n10).

When cash is inserted in accordance with this operation guide, the CPU 31 turns off the bill guiding passage 16a and the coin guiding passage 15a based on the receipt of cash (steps n11 to n12).

At this time, when foreign matter is mixed in, the mixed foreign matter is returned to the return port 17, and the return port 17 below is provided so that the return port guide passage 17a blinks to take out the mixed foreign matter from the return port 17. The position of is indicated by a blinking display instruction (steps n13 to n14).

Therefore, even if foreign matter is mixed in, the return port 1
It is possible to clearly inform the customer of the removal of the returned foreign matter to the customer and reliably eliminate the forgetting of the foreign matter.

When the cash deposit operation is performed in this manner, a confirmation guide of the deposit transaction amount is displayed on the CRT 12, and the customer confirms and inputs the deposit transaction (step n1).
5) The CPU 31 again flashes one or both of the passbook guide passage 13a and the card guide passage 14a to clearly indicate the operation positions of the passbook insertion slot 13 and the card insertion slot 14 (step n16). Returns the passbook that has already received the deposit, returns the card in which the deposit data is stored from the card insertion slot 14, and when these are removed, the corresponding guide passages 13a and 14a are turned off to complete one deposit transaction ( Steps n17-n18).

As described above, since the next position operated by the customer is displayed and guided in the guide passages 13a to 17a by blinking, the customer can immediately handle the operated position without any confusion, and the highlighted display by this blinking can be performed. It is easy to grasp visually, and it is clear that the customer is proceeding with the transaction properly, and the transaction operation can be performed smoothly from day to day according to this highly reliable transaction guide.

FIG. 9 shows an automatic ticket vending machine 91 with an operation guide function according to another embodiment of the present invention. The automatic ticket vending machine 91 with an operation guide function is provided with a guide display 92 on the front and a display 93 which also serves as a touch input. , Coin insertion slot 94, and bill insertion slot 95
, Card insertion slot 96, ticket ejection slot 97, and saucer 98
And a ticket sales guide passage 99 are provided to allow the purchase operation of the ticket.

In this case as well, similarly, the display unit 93 which also serves as a touch input and the above-mentioned respective units 94 to 97 operated by the customer.
Is connected by a ticket sales guide passage 99, and the ticket sales guide passage 99 has guide lights 99a ... Arranged from the front upper part and the front side corresponding to the respective parts 94 to 97 so that the customer can also use the touch input. When a transaction item is designated on the display 93, the ticket sales guide passage 99 up to the operation position corresponding to the operation sequence of the designated transaction item is blinked to notify the operation position.

FIG. 10 shows a block diagram of a control circuit of an automatic ticket vending machine with an operation guidance function, in which a CPU 101 is a ROM 102.
Control each circuit device according to the program stored in the
The control data is stored in the RAM 103 so that it can be read.

The touch input / display device 93 has a transparent sheet-shaped touch panel 93a on the upper surface and an LCD display device 93b on the lower surface, which are overlapped with each other, so that the operation surface for touch input by the customer and the display screen are on the same surface. When the customer touch-inputs the display area of the displayed route name and departure / arrival station name by displaying the route name and departure / arrival station name to be used on this screen using the CPU 101 and the display control unit 93c. , The input signal of the coordinate position thus input is received and designated.

Further, the CPU 101 drives and controls the ticket issuing processing unit 104 on the basis of the input signal designated and input to the display 93 to issue the ticket designated for input. In addition, the bills inserted at the time of the purchase of the bills are processed by the bill processing unit 105.
The payment bill is received and processed, and when the fishing bill is required, the fishing bill is discharged. Similarly, when coins are inserted at the time of purchasing a ticket, the coins are received by the coin processing unit 106 to be processed for deposit, and when fishing coins are required, the fishing coins are discharged. Further, the CPU 101 guides and guides the customer's operation position by blinking the ticket sales guide passage 99 at the time of ticket sales, and the customer smoothly operates the transaction from beginning to end according to the guidance.

As described above, when the customer or the staff member operates, the operator guides the position of the next operation unit from the operation position by the guide passage to visually guide the operator. It is possible to naturally follow the operation position with the eyes and easily catch the next operation unit in a constant flow.
Therefore, until one transaction of the customer or one task of the staff member is completed, the guidance guidance by blinking is not interrupted and the guidance guidance is not interrupted, so the operator can always perform smooth handling operation according to this guidance guidance and further input. Since the operation procedure and the input timing are clear, the operation timing is not wasted and the operation efficiency is improved.

In particular, even at a return port or an operating position inside the apparatus that is difficult to enter into the field of view, efficient blinking and guidance guidance to that operating position can eliminate the trouble of forgetting to search for the operating section and forgetting the operation. Therefore, when a customer operates a transaction with an ATM or an automatic ticket vending machine, the A
The occupancy time of TMs and vending machines can be shortened, reliability and serviceability can be improved, and in the case where a clerk performs fault recovery work or maintenance work, he / she does not have to bother with the operation sequence and operation confirmation. Stable staff work can be achieved.

In the correspondence between the present invention and the configuration of the above-described embodiment, the operation guide device and the transaction processing device of the present invention correspond to the ATM with the operation guide function and the automatic ticket vending machine 91 with the operation guide function of the embodiment. Similarly, the plurality of operation units include a passbook insertion slot 13, a card insertion slot 14, a coin slot 15, a bill slot 16, a return slot 17, a slip / card unit 22, and a passbook unit 23. Banknote unit 24, coin unit 25, and coin slot 94
Corresponding to the bill insertion slot 95, the card insertion slot 96, and the ticket ejection slot 97, the operation guide display means corresponds to the CRT 12 or the display 93 also serving as a touch input, and the visual detection medium is a guide light 99a. Corresponding to, the visual guide means is the guide passages 13a to 17a, 22a to 25a, 68, 84, 9
9, the guide display for the customer corresponds to the CRT 12 or the display 93 that also serves as a touch input, and the lighting control means includes the CPUs 31, 71, 101 and the guide light processing unit 4.
Although corresponding to the fourth embodiment, the present invention is not limited to the configuration of the above-described embodiment.

For example, not only the operation position is designated by the blinking area of the guide passage, but also the blinking area is controlled to be blinked with a time difference in the operation instruction direction, the operation instruction direction is designated as it moves on the guide passage. The operating position can be specified more clearly by using this.

[Brief description of drawings]

FIG. 1 is an external perspective view of an ATM with an operation guidance function of the present invention.

FIG. 2 is a perspective view showing an opening of a rear door of an ATM with an operation guide function of the present invention.

FIG. 3 is a block diagram of a control circuit of an ATM with an operation guidance function of the present invention.

FIG. 4 is an internal configuration diagram of a coin processor incorporated in an ATM having an operation guidance function of the present invention.

FIG. 5 is a control circuit block diagram of the coin processing machine of the present invention.

FIG. 6 is a usage state diagram of a staff panel when a failure occurs in the coin processing machine of the present invention.

FIG. 7 is a flowchart showing the processing operation of the ATM with the operation guidance function of the present invention.

FIG. 8 is a flowchart following FIG. 7 of the present invention.

FIG. 9 is an external perspective view of an automatic ticket vending machine with an operation guidance function of the present invention.

FIG. 10 is a block diagram of a control circuit of an automatic ticket vending machine with an operation guidance function of the present invention.

FIG. 11 is a perspective view of a main part showing a customer service operating unit of a conventional automated teller machine.

[Explanation of symbols]

11 ... Device main body 12 ... CRT 13 ... Passbook insertion slot 14 ... Card insertion slot 15 ... Coin slot 16 ... Banknote slot 17 ... Return slot 13a-17a, 22a-25a, 68, 84, 99 ...
Guidance passages 22 to 25 ... Unit 26 ... Staff panel 31, 71, 101 ... CPU 44 ... Guidance light processing unit 51 ... Coin processing machine 91 ... Automatic ticket vending machine with operation guide function 93 ... Touch input / display 94 ... Coin insertion Port 95 ... Banknote insertion port 96 ... Card insertion port 97 ... Ticket ejection port 99a ... Guide light

Claims (6)

[Claims] 1. An operation guide device for instructing an operation procedure of a plurality of operation sections provided on an operation surface, the operation guide display means for displaying operation guidance of the plurality of operation sections and performing operation guidance, An operation guide device comprising a visual guide means which is connected by allowing a visual guide medium to visually guide and allow a connection between an operation guide display means and an arrangement portion with respect to each operation portion. 2. The operation guide device according to claim 1, wherein the operation guide display means is a guide display for a customer. 3. The operation guide device according to claim 1, wherein the operation guide display means is a staff panel. 4. An operation guide device for instructing an operation procedure of a plurality of operation sections provided on an operation surface, and operation guide display means for displaying operation guidance of the plurality of operation sections and performing operation guidance. Operation guide provided with an operation guide display means and a guide light connected by visually permitting and allowing connection between the arrangement part of each operation part and a lighting control means for controlling lighting of the guide light in the operation instruction direction. apparatus. 5. The operation guide device according to claim 1, wherein the lighting control means switches the guidance display for each operation input of the instructed operation section. 6. A transaction processing apparatus comprising the operation guide device according to claim 1, 2, 3, 4 or 5.