JPH08320899A - Method and system for grasping transaction flow - Google Patents

Abstract

PURPOSE: To grasp the transaction flow at an office and perform its transaction management by gathering information that a person who is in charge of processing inputs at proper time and editing and outputting a transaction flowchart showing a flow of slips, etc., conforming with the actual transaction state according to the gathered information. CONSTITUTION: This system consists of plural portable information terminals 200 and one center device 30 which is connected to the portable information terminals 200 by a network line 400. This system makes the person in charge input who has processed a process object such as a slip and how it is processed when the process contents are entered into the process object. All information up to a final process is gathered at proper time and on the basis of the gathered information, the transaction flowchart showing the flow of process objects in conforming with the actual transaction state is edited and outputted. Consequently, a third person can accurately and speedily grasp the transaction flow without having an interview, etc., to grasp the actual transaction state.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a business flow grasping method and system for grasping the flow of an object to be processed such as a form in an office, and more particularly to a current work grasping work concerning a paperwork such as a form and a form. The present invention relates to a method and system for identifying a business process suitable for notation of a processing process and management of the process.

[0002]

2. Description of the Related Art Office work in an office or the like is a mixture of routine work in which a large number of clerical workers process a single form, and non-routine work occurring during exceptional processing.

When a third party (a person other than the clerical worker) grasps such a clerical work flow, conventionally, reference is made to the already created old work flow and the clerical contents to the clerical worker. We conducted a current business survey through information gathering such as interviews, and clarified the actual situation of the business by describing it as a business flow using a word processor.

Further, when managing the flow of a form or the like on a specific process in an office, the form can be digitized, and the process through which the form flows can be set in advance so that management using workflow software or the like can be performed. it can.

On the other hand, as a method of managing without digitization,
For example, as shown in Japanese Patent Application Laid-Open No. H5-233641, in the manufacturing process, a barcode is attached to the product, and the process of treating the product is clarified in advance. There is a method of managing the progress status of the process of the manufactured product by reading the bar code attached to the manufactured product when the product passes through the specified position of the process to be managed.

[0006]

By the way, in a business department that sequentially performs processing by adding processing to forms and the like, the business flow differs from the business flow previously grasped due to organizational changes, work place changes, etc. It may change into a flow.

However, as in the above-mentioned conventional technique, the current work survey is conducted by referring to the already created old work flow and collecting information such as interviews with the clerical staff about the work contents to determine the actual state of the work. If the method of grasping is adopted, the work time such as information collection work will be too long, and it will not be possible to quickly grasp the actual state of the work. Moreover, since the actual state of the work will be grasped by interviews, the accuracy will be low. is there.

Further, when a third party tries to manage business in an office or the like, it is a prerequisite that the business flow is clear, so if the business process to be managed is not clear. However, there is a problem that it is impossible to realize the management of the processing object in the process.

An object of the present invention is to provide a business flow grasping method and system capable of grasping a business flow in an office and managing the business flow at the same time.

[0010]

In order to achieve the above object, the business flow grasping method of the present invention is basically in charge of processing identification information of a processing object such as a form and identification information of a processing person. A first step of inputting from the terminal device provided in association with the person, a second step of inputting information indicating the processing content for the processing target object from the terminal device, and the processing target object to the next processing person. Before transmission, a processing process including a third step of inputting the identification information of the next processing person from the terminal device and a fourth step of storing the information input in each of the above steps in a storage device. The information stored in the storage device is collected in the processing process for each processing person, and is edited as a flow chart showing the flow of the processing object between the processing persons. It is characterized in further comprising a fifth step of.

Further, the business flow grasping system of the present invention is basically a plurality of terminal devices provided corresponding to a person in charge of processing an object to be processed such as a form, and these terminal devices are input. The terminal device includes a first device for inputting identification information of a processing object such as a form and identification information of a person in charge of processing, and information indicating processing content for the processing object. The center device is provided with a second means for inputting, a third means for inputting the identification information of the next person in charge of processing, and a fourth means for storing the input information in the storage device. A fifth means for collecting the information stored in the storage device in the terminal device for each person in charge, editing it as a flow diagram showing the flow of the processing object between the processing persons, and outputting it It is a thing.

[0012]

According to the above means, when the person in charge enters the processing content (or the work content) in the form or the like, the identification information (for example, the form name, the form number, etc.) of the object to be processed such as the form and the processing person in charge The identification information of the person (for example, the name of the person in charge) is input from a terminal device provided in association with the person in charge of processing.

In this case, the identification information of the form or the like can be prevented by inputting the bar code attached to the form or the like by the reading means provided in the terminal device to prevent the input error. The work can be reduced.

Next, the information indicating the processing content (or work content) for the processing object is input from the terminal device, and the next processing person is identified before the processing object is transmitted to the next processing person. Input information from the terminal device.

The information input during this period is stored in the storage device corresponding to each person in charge of processing.

When the final input operation by the person in charge of processing is completed, for example, the center device collects the information stored in the storage device in the processing process for each person in charge of processing, and the processing between the persons in charge of processing is performed. It is edited and output as a flow chart showing the flow of the object.

That is, according to the present invention, when the processing contents are entered in a form or the like, an actual person in charge of processing makes a person input what kind of processing and what kind of processing has been performed, and the final process is performed. The information input by the person in charge of processing is collected at an appropriate time, and based on the collected information, it is edited and output as a business flow chart showing the flow of forms and the like according to the business actual situation.

Therefore, it is not necessary for a third party to conduct work such as interviews in order to grasp the actual work situation, and
Accurately and quickly grasp the business flow.

As a result, it becomes possible to elucidate the actual business conditions of a business department or the like in which the processing process has not been elucidated without an interview, and to propose a rationalization plan of the processing process.

Further, since the third party does not go into each department and investigates, it is possible to keep confidential information that the third party does not want to be known.

Further, since the business flow chart is output, it can be useful for business management such as countermeasures and instructions for a department whose processing is stagnant based on this business flow chart. Furthermore, by collecting the information input by each person in charge of processing at the stage of reaching the final process, editing it in a business flow diagram and outputting it, the current position of the processing object such as a form can be confirmed and its position can be confirmed. You can also check the progress up to and take necessary measures.

[0022]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described in detail below with reference to the drawings.

FIG. 1 is a flow chart showing a business flow grasping process procedure in an embodiment of a business flow grasping system to which the present invention is applied, and FIG. 2 is a block diagram showing an embodiment of a business flow grasping system to which the present invention is applied. Is. FIG. 3 is a diagram showing an example of a device configuration of the mobile information terminal of FIG. 2 and a screen image displayed on the display. Further, FIG. 4 is a diagram exemplifying a travel expense slip as a form to which a barcode is attached. FIG. 5 is a diagram showing an example in which a travel expense slip processing process is displayed as a business flow chart on the display device installed in the center device of FIG.

The system shown in FIG. 2 has a plurality of portable information terminals 200 arranged for each person in charge of processing the travel expense slip 40 shown in FIG. 4, and the plurality of portable information terminals 20.
0 and one center device 300 connected via a network line 400.

Incidentally, in FIG. 2, the portable information terminal 200 is shown.
Represents only one of them and omits others. Further, the portable information terminal 200 is not necessarily arranged for each person in charge of processing and, for example, in a processing process in which any one of a plurality of persons belonging to one business department processes, one mobile information terminal 200 is arranged in that department. It is something.

The portable information terminal 200 includes a bar code reader 210, a display 220, a thermo sensor 230, a control device 240, a communication device 250, and a screen display information storage section 26.
0, processing information storage unit 270, barcode information storage unit 28
0.

The bar code reader 210 includes a bar code 41 attached to the travel expense slip 40 in FIG. 4 for distinguishing the form type, form number, etc., and a processing person in order to distinguish the processing person's name, department, etc. The bar code attached to the work position such as the desk is read, and the bar code 222 displayed on the display 220 is read in order to distinguish the contents of office work, the form transmission means, and the like.

As shown in FIG. 3, the display 220 displays a bar code 222 corresponding to the guidance 221 of the input procedure and the processing contents that can be easily input by the person in charge of processing. The display 220 is equipped with a sound generator 223 that emits a warning sound when the input procedure is different.

The thermosensor 230 is attached to the writing tool 231 filled in by the person in charge of processing, and by sensing the body temperature of the person in charge of processing, the person in charge of processing 231 writes in the writing tool 231.
It is provided to collect information such as whether or not processing has been performed using the writing tool 231 and the usage time of the writing instrument 231.

The control device 240 includes a bar code reader 21.
Bar code data read by 0 and thermo sensor 2
The ON signal of 30 is taken out and stored in the processing information storage unit 270, and whether or not the read barcode is incorrect is inspected by comparing it with the barcode data stored in advance in the barcode information storage unit 280.
Control processing such as transferring information accumulated in the processing information accumulating unit 270 to the center apparatus 300 through the communication apparatus 250 in response to a request from the center apparatus 300 or upon completion of work is stored internally. The control process is executed according to the executed program.

The control device 240 has a built-in timer for measuring the current time.

The screen display information accumulating section 260 stores in advance data for displaying a guidance 221 for instructing the next work as shown in FIG. 3 and a bar code 222 corresponding to processing contents.

On the other hand, the center device 300 includes a display 31.
0, control device 320, communication device 330, barcode information storage unit 340, collected information storage unit 350, notation item storage unit 360, notation component storage unit 370, business flow storage unit 38.
0.

The display 310 includes a plurality of portable information terminals 20.
The data collected from 0 is displayed as a business flow chart as shown in FIG.

The control device 320 performs a collection process of collecting the data accumulated in the portable information terminal 200 through the communication device 330, accumulation, processing and display of the collected data, and an editing process necessary for creating a business flow chart. This is done, and these processes are executed according to the program stored inside.

As shown in FIG. 7, the bar code information accumulating section 340, the form table 73, the processing content table 74,
The transmission means table 75, the transmission distance table 76, and the person-in-charge table 77 are provided for converting the barcode data collected from the portable information terminal 200 into corresponding items or the like.

That is, when the bar code data is collected from the portable information terminal 200, the control device 320 detects the table in which the bar code data corresponding to the collected bar code data is registered, and the form table 73 is detected. If registered, the bar code data collected by referring to the form table 73 is converted into item data such as "travel expense slip No. 1".

Similarly, if the bar code data that matches the collected bar code data is registered in the processing content table 74, the collected bar code data is referred to as a "seal" or the like by referring to the processing content table 74. Convert to item data.

Similarly, if the bar code data matching the collected bar code data is registered in the transmitting means table 75, the bar code data collected by referring to the transmitting means table 75 can be handed or the like. Convert to item data.

Similarly, if the bar code data that matches the collected bar code data is registered in the transmission distance table 76, the bar code data collected by referring to the transmission distance table 76, such as "1 m", will be used. Convert to transmission distance data.

Similarly, if the bar code data matching the collected bar code data is registered in the person-in-charge table 77, the bar-code data collected by referring to the person-in-charge table 77 is referred to as "name = Sato". , Department =
Convert to person data such as “sales”.

Next, the collected information storage unit 350 is for storing data such as barcodes collected from the portable information terminal 200, and the notation item storage unit 360 is shown in FIG.
“Layout No” 10 of the workflow diagram as shown in 0
This is a table in which 10 different notation items 1020 and calculation formulas 1030 are stored.

The notation component storage unit 370 stores component data such as arrows necessary for notating a business flow diagram, and as shown in FIG. 11, the notation component identifier 111.
The data of the coordinates 1120 and the component 1130 is stored for each 0.

The business flow accumulator 380 is connected to the control device 32.
0 stores the business flow chart created.

Next, referring to the flow chart of FIG.
The operation of each unit will be described.

(1) Step 101 First, the person in charge of processing starts to display the indicator 22 before starting the work of filling in the travel expense slip 40 received from the person in charge of processing immediately before.
According to the guidance 221 "Please read the barcode attached to the form" displayed in 0, the barcode 41 attached to the travel expense slip 40 shown in FIG. 4 is read by the barcode reader 210. Start.

Further, the bar code reader 21 displays the bar code of the person in charge and the department name attached on the desk.
Read by 0.

The data of the read barcode 41 and the barcode of the person in charge and the department name of the person in charge is stored in the processing information storage unit 2 of the portable information terminal 200 owned by each person in charge of processing.
In the format shown in FIG. 6, the form name 61, the name of the person in charge of processing 62, and the department 63 to which the job belongs are sequentially stored in 70.

However, the person in charge of processing forgets to read the bar code 41 attached to the travel expense slip 40, or forgets to read the barcode on the desk, and uses the writing instrument 231 with a thermo sensor to write the travel expense slip 40. When the entry process is started, the control device 240 detects that the input order is incorrect by utilizing the fact that the thermo sensor 230 outputs the ON signal before the data such as the barcode 41 is input, A warning sound is generated from the sound generator 223, and a guidance 221 "Read the bar code attached to the form" is displayed on the display 220.

This guidance display is continued until the bar code 41 attached to the travel expense slip 40 and the bar code on the desk are read.

On the other hand, although the bar code was read, as a result of comparing the read bar code data with the bar code data stored in advance in the bar code information accumulating section 280, it is not the one attached to the travel expense slip 40. When the data is bar code data, the control device 240 issues a warning sound from the sounding device 223 and causes the display device 220 to display the same guidance 221. The guidance display in this case is also continued until the regular bar code 41 attached to the travel expense slip 40 and the regular bar code on the desk are read.

On the other hand, when the regular bar code data attached to the travel expense slip 40 and the regular bar code data on the desk are inputted, as shown in FIG.
The guidance 221 saying “Please select the processing content to be performed from the following bar code” is displayed on 0, and the processing item and the bar code 22 corresponding to it are displayed.
Display 2.

(2) Step 102 The person in charge of processing displays the guidance 2 displayed on the display 220.
According to 21, the corresponding processing item and the corresponding bar code 222 are read by the bar code reader 210, and then the writing process for the travel expense slip 40 is started using the writing tool 231.

However, if the person in charge of processing forgets to read the bar code 222 displayed on the display device 220 and starts the entry process as it is, the control device 240 performs the sounding device 223 in the same manner as described above. A further warning sound is emitted and a guidance 221 "Please select the processing content to be performed from the bar code below" is displayed on the display 220. Guidance 221 in this case
Is displayed by the bar code 222 displayed on the display 220.
It continues until the reading of is executed.

Further, although the bar code 222 is read, as a result of comparing the read bar code data with the bar code data stored in advance in the bar code information storage unit 280, the bar code 2 displayed on the display 220 is displayed.
When the bar code data is not 22, the control device 240 issues a warning sound from the sounding device 223 and causes the display device 220 to display the same guidance 221.

On the other hand, when the correct bar code data relating to the processing content displayed on the display 220 is input, the current time data of the built-in timer is read and this is read in FIG.
The work start time 64 is stored in a file of the format.
Further, a guidance 221 "Please execute the selected processing content" is displayed on the display 220, and the writing instrument 2
Prompt the entry processing on the travel expense slip 40 by 31.

At this stage, the travel expense slip 40 is written on the writing tool 231.
The required information is entered using.

For example, in the case of entering information having the contents shown in FIG. 4, the processing person "Sato" reads the bar code 232 of "entry field entry" with the bar code reader 210, and then the date 42, the destination. 43, the purpose 44, and the amount of money 45 are entered with the writing tool 231, and then the "seal" bar code 233
After reading the barcode with the barcode reader 210, click
The column 46 is marked.

The control device 240 displays the bar code 232 of "fill in field" and the bar code 233 of "imprint" in FIG.
It is stored in the field of the processing content 65 of.

(3) Step 103 The person in charge of processing causes the bar code reader 210 to read the bar code "not completed" (not shown) when the process of entering the travel expense slip 40 is completed.

Then, the control device 240 causes the "entry completed".
Since the barcode data of the
The guidance 221 “Please input the form transmission means to the next person in charge” is displayed on the screen 20, and the transmission means item and the bar code corresponding thereto are displayed on the display 220.

Then, when the person in charge of processing reads the “hand-delivered” barcode by means of the “hand-delivered” or “mailed” transmission means with the bar-code reader 210, the controller 240 stores the barcode data in the processing-information storage unit. In the field of the transmission means 66 of the file of the format of FIG.

In this case, as a result of comparison with the bar code data stored in advance in the bar code information storage section 280, if the person in charge of processing reads the wrong bar code, the sounding unit 223 gives a warning sound. , Display 220 "Please select the form transmission method to the next person in charge"
Guidance 221 is displayed.

However, when the correct bar code data relating to the transmission means displayed on the display 220 is input, the current time is read from the built-in timer and this is stored in the field of the work end time 67 of the processing information storage unit 270. accumulate.

On the display 220, a guidance message "Please select the distance to the next person in charge" and a transmission distance item and a bar code corresponding thereto are displayed.

(4) Step 104 The person in charge of processing follows the guidance “Select the distance to the next person in charge” displayed on the display 220, and the distance to the next person in charge displayed on the display 220. The bar code reader 210 reads the bar code corresponding to the item.

In this case, as a result of comparison with the bar code data stored in the bar code information storage section 280 in advance, when the person in charge of processing reads an incorrect bar code, the sound generator 223 gives a warning sound. On the display 220, a guidance 221 "Please select the distance to the next person in charge" is displayed.

(5) Step 105 However, when the bar code corresponding to the distance to the next person in charge is read, the control device 240 stores the bar code data in the field of the transmission distance 68 in FIG. Further, a guidance 221 "Do you want to finish the work?", An end confirmation item and a bar code corresponding thereto are displayed on the display 220.

(6) Step 106 When the bar code for confirming the completion of the work is read, the control device 240 sets the communication device 250 to the network line 41.
0, and transmits the information stored in the processing information storage unit 270 to the center device 300 in a file format as shown in FIG.

In this case, the bar code data is transmitted to the center device 300.

(7) Step 107 However, if the bar code relating to the work continuation is read, "Enter the bar code of the next person in charge or the bar code attached to the form on the display 220. “A guidance 221” is displayed.

Here, if the person in charge does not bring the processed travel expense slip 40 to the next person in charge to start processing the next form, the bar code attached to the form to be processed next is read. The operation from step 102 is repeated.

However, if the input bar code is incorrect bar code information that is neither attached to the desk of the next person in charge nor attached to the form,
A warning sound is emitted and a guidance 221 "Please input the barcode of the next person in charge or the barcode attached to the form" is displayed on the display 220.

(8) Step 108 On the other hand, when the person in charge of processing brings the processed travel expense slip 40 to the person in charge of next processing, the portable information terminal 200 and the travel expense slip 40 are brought to the desk of the person in charge of next processing. Bring it and read the barcode attached to the desk of the next person in charge at the position with the barcode reader 210. The control device 240 stores the bar code data relating to the next person in charge in the field of the next worker 69 in FIG. 6, reads the current time from the built-in timer, and stores it in the field of the reception time 71 of the next person in charge. To do.

However, if the input information is incorrect bar code information that is neither attached to the desk of the next person in charge nor attached to the form, an error similar to step 107 is generated. Apply processing.

If "mailing" is used as a communication means other than "handing", the person in charge of delivery and collection corresponds to the next person in charge.

(9) Step 109 Then, the guidance "Do you want to finish the work?" Is displayed on the display 220, and when the bar code data regarding the continuation of the work is input, the work from the step 101 is repeated. If the bar code data regarding the end of work is input, the process of step 106 is performed.

(10) Step 110 From the portable information terminal 200 of each person in charge of processing to the center device 30
The information (barcode data) sent to 0 is converted into corresponding item data by referring to the barcode information storage unit 340 shown in FIG.
It is stored in the form file 80 for each form type as shown in FIG.

The form file 80 of FIG. 8 is the travel expense slip 40.
Processes that are processed one after another while handing over between multiple persons in charge, name, department, work start time, processing content, transmission means, work end time, transmission distance, next worker, department, reception The information is sequentially stored in each field of the time, which is stored in the processing information by the control device 320 based on the barcode data collected from the portable information terminal 200 carried by a plurality of persons in charge of processing the travel expense slip 40. It is created in the storage unit 350.

(11) Step 111 The control device 320 sets the address f (n) = (x, y) in the record n forming the form file 80 as shown in FIG.
Initialize as. This address f (n) is associated with each matrix of the predetermined format 51 displayed on the display 310 of FIG.

Note that this format 51 is composed of a matrix divided for convenience in order to describe a business flow. Further, n is assumed to be an integer value assigned in ascending order from "1" based on the work start time 83 of each record. And, what the coordinates of this address mean is that y corresponds to an integer value (in FIG. 9, 1: general affairs, 2: accounting, 3: sales) that means the department 82 to which the record is composed information. In addition, x is given an integer value in ascending order from "1" using the work start time 83 of the record as a key for each department to which it belongs. However, here the work start time is 8
Although the records are ordered by using 3 as a key, the work end time 84 or the like may be used.

Addressed records are displayed on the display unit 310 in order from the record “1”. at first,
For the configuration information of “record 1”, the notation item storage unit 360 shown in FIG. 10 is referred to, and the necessary calculation as the notation item 1020 is performed according to the calculation formula 1030. Then, the notation item 1020 (name, processing content, pre-retention time, processing time, post-retention time) corresponding to “to” of “layout No.” 1010 is “11” of the identifier 1110 in the notation component storage unit 370 of FIG. 11. Parts corresponding to 0 "1130
Of the corresponding matrix in the format 51 displayed on the display 310 of FIG. 5 corresponding to f (1).

In this case, the department 82 of "Record 1" corresponding to f (1) is "sales", and "sales"
Work start time 83 in the record having
Is the earliest, f (1) = (3,1), and it is displayed in the matrix 52 corresponding to this coordinate.

That is, since addresses are assigned to each matrix of the format 51 displayed on the display unit 310 in the same manner as f (n), the address (3) of "record 1" is assigned.
1) can be associated with the correspondence matrix 52 on the format 51.

(12) Step 112 Next, the control device 320 checks whether or not the record (n + 1) exists.

As a result of the inspection, if it does not exist, the process ends, and the description of the process process of the form ends there. However, the processing process of the described form is stored in the business flow storage unit 380 as a business flow diagram.

(13) Step 113 On the other hand, if they exist, first, f (n) and f (n +
It is determined whether the value of y in 1) is the same.

If it is determined that they are the same value, the processing from step 114 is performed.

If it is determined that the values are not the same, f
The sign of the value obtained by subtracting the y of f (n-1) from the y of (n) and the sign of the value obtained by subtracting the y of f (n) from the y of f (n + 1) are compared and determined. However, when n = 1 or when one of the subtracted values is “0”, it is considered that the signs are the same.

When it is determined that the signs are different, x of f (n + 1) is "1" for x of f (n).
The value added is updated, and the processing from step 114 is performed.

On the other hand, when it is determined that the signs are the same, x of f (n + 1) is updated to x of f (n).

The address of the updated record is as shown in FIG. 9 (b). Then, the processing from step 114 is performed.

(14) Step 114 For the configuration information of the record (n + 1), the notation item storage unit 360 of FIG. 10 is referred to, and the calculation necessary for the notation item 1020 is performed by the calculation formula 1030. Then, the notation item 1020 corresponding to “to” of “Layout No.” 1010 is assigned to a predetermined position of the component 1130 corresponding to “0” of the identifier 1110 in the notation component storage unit 370 of FIG. It is displayed in the correspondence matrix in the format displayed on the display unit 310 corresponding to (n + 1).

(15) Step 115 At the same time, the control device 320 sets "f (n + 1) -f".
The calculation corresponding to the calculation result is selected from the notation component storage unit 370.

This is the notation component storage unit 37 shown in FIG.
Component 11 corresponding to "1" of identifier 1110 in 0
Among 30, the component 1130 has a coordinate 1120 corresponding to the type of the coordinate (i, j) of the calculation result.

However, f (n + 1) -f (n) = (i,
j). At this time, "-" of "Layout No." 1010 in the record n calculated as described above
The notation item 1020 corresponding to "is the selected component 1
It is assigned to a predetermined position of 130.

Then, the selected component 1130 is controlled by the controller 320.

[0098]

[Mathematical formula-see original document] √i ² + j ² ... (1) is calculated, and this value is used as the enlargement ratio of the component, and the record n and the record (n
Between the display components of +1), the arrow portion 53 of the component is enlarged and displayed as shown in FIG.

The thickness of the line of the arrow is the record n
It is displayed according to the value of the transmission distance 85 in. That is, the distance between the two persons is visually displayed by changing the thickness of the arrow between the persons in charge of processing.

The thickness of the arrow is "Layout N
o. It may be changed according to the calculated value corresponding to the transmission time of “” of “1010”.

(16) Step 116 Finally, the process from step 112 is repeated with n = n + 1.

Here, the bar code attached to the work position of the next worker indicates the process start time when the process content bar code is read, and the process end time when the transmission means bar code to the next worker is read. A function was provided to allow the next worker to automatically input the time when the form was accepted when reading, for the following reason.

That is, the above time information is collected, and the time information shown in FIG.
By performing a predetermined calculation according to the contents of the notation item accumulating unit 360 shown in, it is possible to grasp the processing status of the form by each person in charge of processing. In other words, by combining the processing statuses of the forms of each person in charge of processing in time series, the processing process and processing status of the forms can be grasped at the same time.

As described above, in the present embodiment, a portable information terminal is arranged for each person in charge of processing a processing object such as a form, and when the processing content is entered in the processing object such as the form, The actual processing personnel is allowed to input who has processed what kind of processing on the processing target, and the information input by all processing personnel up to the final process is collected at an appropriate time, and the collection is performed. Since it is edited and output as a business flow chart showing the flow of the processing object according to the business situation based on the information, the third party does not have to conduct an interview or other work to grasp the business situation, and You can quickly grasp the business flow.

As a result, it becomes possible to elucidate the actual business conditions of a business department or the like in which the processing process has not been elucidated without an interview, and to propose a rationalization plan of the processing process.

Further, since the business flow chart is output, it is possible to utilize it for business management such as measures and instructions for a department whose processing is stagnant based on this business flow chart.

Since the third party does not go inside and investigate, it is possible to keep confidential information that the third party does not want to be known.

Furthermore, since the next work item is sequentially instructed by the guidance display, there is an advantage that the input procedure is uniform among all persons in charge of processing and the accuracy of collected information is improved.

Further, even for a process whose business flow is already clear, by collecting the information input by each processing person at a necessary time, editing it in a business flow diagram and outputting it, a form etc. It is possible to check the current position of the processing target object, check the progress up to that position, and make necessary measures.

In the processing process for each person in charge of processing,
When the processing time within the processing process and the transmission distance to the next person in charge of processing are collected, and the transmission time or transmission distance between the processing processes for each person in charge of processing is expressed by relating with different arrow lines. , It becomes possible to easily grasp the temporal and spatial relationship of the business flow.

The above embodiment uses the portable information terminal, collects the information input by the terminal which is not connected online, by the center device, and grasps the business flow up to the final stage such as the form. However, it goes without saying that the present invention can be applied to a system in which terminals are connected online.

Further, in the above example, the information about the processing content is input by reading the bar code displayed on the portable information terminal held by the person in charge of processing, but it is input by the touch panel or keyboard. May be.

Further, although a barcode is attached to the form and the processing contents applied to the form are stored in the portable information terminals of the persons in charge of processing, an IC card (or a floppy disk) is attached to the form, Information may be stored in the IC card and the contents of the IC card may be read by the center device side to create a business flow chart.

Further, in the above description, the basic business flow for the form in the office has been described as an example, but it is also possible to grasp the manufacturing process of the product in the factory and the process of the physical distribution transaction. It is possible to apply.

[0115]

As described above, according to the present invention, a terminal device is arranged for each person in charge of processing an object to be processed such as a form, and when the processing content is entered in the object to be processed such as a form, The actual processing personnel is allowed to input who processed what content on which processing object, and the information input by all processing personnel up to the final process is collected at an appropriate time, and Since it is edited and output as a business flow diagram showing the flow of the processing object according to the actual business condition based on the collected information, it is accurate without a third person performing an interview or other work to grasp the actual business condition, And the business flow can be grasped quickly.

As a result, it becomes possible to elucidate the actual business conditions of a business department or the like in which the processing process has not yet been elucidated, and to propose a rationalization plan for the processing process.

Further, since the business flow chart is output, it is possible to use it for business management such as countermeasures and instructions for a department whose processing is stagnant based on this business flow chart.

Further, even for a process whose business flow is already clear, by collecting the information input by each processing person at a necessary time and editing and outputting it in a business flow diagram, a form etc. can be obtained. It is possible to check the current position of the processing target object, check the progress up to that position, and make necessary measures.

In the processing process for each person in charge of processing,
When the processing time within the processing process and the transmission distance to the next person in charge of processing are collected, and the transmission time or transmission distance between the processing processes for each person in charge of processing is expressed by relating with different arrow lines. In addition, it is possible to easily grasp the temporal and spatial relationship of the business flow.

[Brief description of drawings]

FIG. 1 is a flowchart showing an embodiment of a business flow grasping processing procedure of the present invention.

FIG. 2 is a system block diagram showing an embodiment of a business flow grasping system of the present invention.

FIG. 3 is a diagram showing an example of a device configuration of the mobile information terminal in FIG. 2 and display contents on a display.

FIG. 4 is a diagram showing an example of a travel expense slip with a barcode attached.

FIG. 5 is an explanatory diagram showing an example of a business flow displayed on the display unit of the center device.

FIG. 6 is an explanatory diagram showing an example of collected information collected in a processing information storage unit.

FIG. 7 is a table configuration diagram provided in a bar code information storage unit in the center device.

FIG. 8 is a diagram showing the contents of a travel expense voucher file collected in a collected information storage unit of the center device.

FIG. 9 is an explanatory diagram showing the addresses of records for creating a business flow diagram.

FIG. 10 is a table configuration diagram of a notation item storage unit.

FIG. 11 is a table configuration diagram of a notation component storage unit.

[Explanation of symbols]

40 ... Travel expense slip, 200 ... Portable information terminal, 210 ... Bar code reader, 222 ... Bar code, 220 ... Display,
230 ... Thermo sensor, 240 ... Control device, 250 ... Communication device, 260 ... Screen display information storage unit, 270 ... Collected information storage unit, 280 ... Bar code information storage unit, 300 ... Center device, 310 ... Display device, 320 ... Control device, 330
... communication device, 340 ... barcode information storage unit, 350 ...
Collected information storage unit 360, notation item storage unit, 370 ... notation component storage unit, 380 ... work flow storage unit.

Claims (4)

[Claims] 1. A first step of inputting identification information of a processing object such as a form and identification information of a processing person from a terminal device provided in association with the processing person, and showing processing contents for the processing object. A second step of inputting information from the terminal device, and a third step of inputting identification information of the next processing person from the terminal device before transmitting the processing object to the next processing person. A processing process including a fourth step of storing the information input in each step in a storage device is provided for each processing person, and the information stored in the storage device is collected in the processing process for each processing person. Then, the business flow grasping method is characterized by comprising a fifth step of editing and outputting as a flow diagram showing the flow of the processing object between the processing persons. 2. The identification information of the processing object such as the slip is
The barcode attached to the processing object is read and input by the reading means provided in the terminal device, and the identification information of the processing person is the barcode attached to the working position of the processing person in the terminal device. 2. The business flow ascertaining method according to claim 1, wherein the reading is performed by a reading means provided and input. 3. A terminal device provided corresponding to a person in charge of processing a processing object such as a form, and a center device for collecting information input to these terminal devices, wherein the terminal device is , A first means for inputting the identification information of the processing object such as a form and the identification information of the person in charge of processing, a second means for inputting the information indicating the processing content for the processing object, and The center device includes third means for inputting identification information and fourth means for storing the input information in a storage device, and the center device stores information stored in the storage device in the terminal device for each person in charge of processing. Collected and edited as a flow diagram showing the flow of processing objects between processing personnel,
A business flow grasping system comprising a fifth means for outputting. 4. The terminal device comprises a bar code reading means, and the identification information of the processing object such as the form is input by reading the bar code attached to the processing object by the bar code reading means. 4. The business flow grasping system according to claim 3, wherein the identification information of the person in charge of processing is input by reading a barcode attached to the work position of the person in charge of processing by a reading means provided in the terminal device.