JPH08307545A - Information transmission system using telephone line and its terminal - Google Patents

Abstract

PURPOSE: To improve service and to reduce the cost by providing the system with which information received by an operator can be directly sent to the terminal installed at a center while using a simple communication terminal to be used easily for anyone. CONSTITUTION: This system is provided with a card type user terminal 20, driver terminal 10 for setting information such as a bagage handling number from a driver to this terminal 20, and center terminal for receiving data from the user terminal 20 through a telephone line. The user terminal 20 is provided with a user interface 23 for a day of the week and a delivery so as to designate the date and time of redelivery and it is enough for a user only to operate the interface 23. When a telephone call is made to a delivery center and a speaker button 24 is pushed, the information set by the driver terminal 10 and the information set by the user are turned to series of tone signals and transmitted to the center terminal.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a simple information transmission system, and more particularly to a simple information transmission system in which information transmitted using a telephone line can be directly processed by a computer or the like.

[0002]

2. Description of the Related Art In delivery services such as home delivery and postal services, there is a system in which a driver visits a user's home, etc., but when he / she is out, he / she puts an absent contact note, pulls it up, and redelivers it according to the user's instructions. In this system, the user calls the number of the distribution center specified in the out-of-office contact form, and informs the operator of the distribution center about the user's address, the slip number on the out-of-office contact form, the date and time at which he / she wishes to be re-delivered, etc. . The operator of the delivery center creates data for redelivery, such as a redelivery acceptance slip, which is instructed to the driver, based on the information thus heard.

While the operator is working, the desired date and time for redelivery can be notified by the above-mentioned method, but it cannot be notified because there is no operator at night or on holidays. Although it is possible to deal with the problem by using a function such as an answering machine, it is uncertain that the desired date and time of communication cannot be confirmed, and it is not often used.

[0004]

[Problems to be Solved by the Invention]
In a single distribution center such as the center of Tokyo, the number is several hundred per day, and when the number is large, it may exceed 1,000. Therefore, it is necessary to have a number of dedicated operators in the distribution center to receive redelivery calls, which is expensive. Furthermore, the work of the operator is a difficult task of repeatedly performing the above-mentioned measures, and there is a problem that it is not easy to secure the necessary personnel. In addition, many users can only contact the distribution center at night or on holidays when there is no operator, and there is also the problem that services that can use the re-delivery system are out of reach.

Therefore, an object of the present invention is to provide a system capable of providing 24-hour service without requiring an operator when notifying a delivery center of a desired delivery date and time. Furthermore, it is also an object of the present invention to provide a system in which the contacting user can very easily contact the information identifying the package to be delivered to him / her and the desired date and time without the operator's instruction. In particular, it is an object of the present invention to provide a system that can be easily used by anyone, young or old, regardless of age or sex, with little or no need for computer knowledge, familiarity with, or understanding of the system. It is also an object of the present invention to provide a system in which the transmitted information can be easily confirmed and the subsequent processing can be performed.

[0006]

In the present invention, attention is paid to the fact that a delivery staff visits a user in a delivery service.
The user is given a dedicated terminal so that the user can easily be notified of the desired date and time. That is, in the system of the present invention, the first information including the driver terminal which the delivery person performs the input / output operation and the code which can collect and deliver the package which is collected and delivered by the delivery person and whose delivery is entrusted by the driver terminal is input. The system is configured by using a user terminal which is provided with a user terminal and a center terminal which receives data from the driver terminal and the user terminal, respectively. Then, the user terminal sets the second information including a code capable of identifying the date and time when the user desires to redeliver the package, and the user terminal outputs the first and second information when there is an output instruction from the user. It comprises a step of converting into a series of tone signals, and a step of outputting this tone signal. Further, the center terminal performs the first step of receiving the tone signal from the user terminal via the telephone line and the second information transmitted by the tone signal, and outputs the voice information via the telephone line. It comprises a second step and a third step of combining the data from the driver terminal and the data from the user terminal to create third information based on the first information transmitted by the tone signal.

In such an information transmission system of the present invention, the user only has to specify on the user terminal the date and time he / she desires to be redistributed, and does not need to recognize the information for identifying the package. In addition, the first information including the information for identifying the package is shared with the driver terminal, so by transmitting the data of the driver terminal to the center terminal, the data from the user terminal is combined for redelivery. It is possible to easily create third information such as a redelivery instruction for a package.

The user terminal includes, for example, a driver terminal interface that receives the first information from the driver terminal, a user interface that allows the user to set the second information, and a memory that stores the first and second information. , A tone signal conversion unit for converting the first and second information into a tone signal, a transmission unit for transmitting the tone signal, and a control unit for controlling these are provided. It can be realized as an integrated terminal. Further, the user interface may be provided with only a part for designating the date and time for which redelivery is desired by day of the week and a part for designating the date and time by time zone. In such a user terminal, the user only needs to give an instruction by using a dedicated push button indicating the day of the week and the time zone, and can be used by anyone. In addition, since limited information can be instructed by the interface dedicated to the information, it is very unlikely that an error will occur on the user side and the center side. Therefore, it is possible to construct a highly reliable information transmission system that is easy to operate and has no mistakes.

[0009] Then, by only instructing the transmission at the user terminal, the information including the code for identifying the package required at the distribution center side and the code for identifying the date and time at which redelivery is desired is directly transmitted from the user terminal to the computer. It is transmitted over the telephone line as a series of tone signals that can be processed. Therefore, in the center terminal,
The second information can be processed as it is, and the third information necessary for redelivery can be created based on the data from the driver terminal and the data from the user terminal. Therefore, the work of receiving the notification of the redelivery is labor-saving, and the labor and cost of the operator can be reduced. It will also be possible to receive redelivery notifications 24 hours a day.

Further, since the coded data is transmitted from the user terminal, the center terminal side analyzes the data and replies by voice so that the user side can automatically confirm the data.

In some cases, the user's requirement cannot be transmitted within the range of data set in the user terminal. In such a case, following the second step, by providing a step of storing the user's voice transmitted through the telephone line after a lapse of a predetermined time, it is possible to record the information by the user's voice, which is flexible. It is possible to deal with it.

Further, by using the above system, a tone signal including the first information included in the data from the driver terminal is transmitted to the user terminal after a predetermined period has elapsed since the data from the driver terminal was received. If not accepted, it is also possible to provide a service for transmitting a predetermined message prompting the user to instruct redelivery via a telephone line. As a result, it is possible to further improve services and save labor.

[0013]

EXAMPLE An example in which the information transmission system of the present invention is applied to a home delivery service will be described below. FIG. 1 shows an example of a redelivery system in a home delivery service. Also,
FIG. 2 shows an example of a driver terminal and a customer terminal (user terminal) used in this redelivery system. The outline of the redelivery system of this example is as follows. First, a deliveryman (driver) loads a package on the delivery vehicle 1 while holding the driver terminal 10 and the plurality of user terminals 20.
Patrol the destination 2 of the user's residence etc. specified for each package. When the user is out of the delivery destination 2, the driver uses the driver terminal 10 to read the slip number attached to the slip 6 of the parcel and sets it on the user terminal 20. Then, the user terminal 20 in which the data is set is placed at the delivery destination 2 and the next destination is reached. At this time, guidance or the like describing how to use the user terminal 20 may be attached. The driver is the driver terminal 1
The delivery data such as the slip number recorded in 0 is sent to the center terminal 30 installed in the delivery center 3 by wireless or the like. This delivery data may be input to the center terminal 30 when the driver returns to the delivery center 3.

The user who returns to his / her home or the like sees the user terminal 20 or sees the guidebook placed at the same time, and the package is delivered while he / she is away, but it is necessary to specify the desired date and time for redelivery. To know that. And the user terminal 2
Set the date and time when you want to re-deliver to 0, and the delivery center 3
The user terminal 20 sends a tone signal to the handset 5. The center terminal 30 of the distribution center 3 receives the tone signal, recognizes the desired date and time of redelivery, automatically creates data for redelivery, and instructs the driver. The driver will re-deliver at the user's desired date and time according to this data.

Driver Terminal Next, the redelivery system of this example will be further described while explaining the function of each terminal. FIG. 2 shows an outline of the driver terminal. Further, FIG. 3 shows a flow of processing on the redelivery system performed by the driver terminal, and FIG. 7 shows a schematic system configuration. Driver terminal 1 of this example
0 is a pencil type and can be stored in the driver's chest pocket. The tip of the bar code reader 11 is a bar code reader 11. The bar code reader 11 surely provides the information for recognizing the object of redelivery such as the bar code number 7 of the slip 6 and other identification numbers attached to the package. I can read it. An interface 12 for a driver is provided on the surface of the driver terminal 10. From this interface 12, the driver identification number can be input, the reading state of the data can be confirmed, the writing state of the data to the user terminal 20 and the like. It is possible to check the soundness of the user terminal itself.

An interface 13 for transferring data to the user terminal 20 is provided on the side surface of the driver terminal 10. The interface 13 can be used to check the status of the user terminal 20 and reset the memory. . In this example, a non-contact type system is adopted as the interface 13 for the user terminal,
For example, there is an optical transmission system including a light emitting diode and a phototransistor. Of course, a medium such as wireless may be used. Therefore, when the driver terminal 10 is set in the fitting portion 21 of the user terminal 20, the interface 13 faces the driver terminal interface 22 of the user terminal 20, and data is transmitted and received. In addition, in the driver terminal 10 of this example, the user terminal interface 13 also has the function of the center terminal interface 14, and when the driver terminal 10 is set at a predetermined position of the center terminal 30, the information of the driver terminal 10 is displayed. It is transmitted to the center terminal 30. The driver terminal 10 further includes a memory 1 that stores data input from the barcode reader 11 and the user terminal interface 13.
5 and a control unit 18 for controlling them.

An outline of processing in the driver terminal will be described with reference to the flowchart of FIG. If the delivery destination is absent, in step 51 the driver uses the bar code reader 11 of the driver terminal 10 to read the cargo handling data such as the slip number of the cargo. Then step 52
Then, these data are set in the user terminal 20. The data to be set may be the above-mentioned cargo handling data plus data for identifying and managing the parcel to be re-delivered such as the identification number of the driver and the delivery date and time. The data (delivery data) for identifying and managing the package to be redistributed is sent to the driver terminal 1 in step 53.
It is also stored in the zero memory 15. Further, a user terminal identification number unique to the user terminal is prepared in the memory 25 in the user terminal 20, and in step 52,
It is also possible to read this identification number from the user terminal interface 13 and store it as one of the delivery data.

Next, in step 54, the memory 15
It is confirmed whether or not the delivery data stored in (1) is output to the center terminal. If not output, the process returns to step 51 to set the next user terminal. When outputting, the delivery data is output to the center terminal 30 in step 55. There are various methods of outputting, and the delivery data may be sent to the center terminal 30 wirelessly each time each user terminal is set, and the delivery data may be sent to the center terminal 30 by the time or day unit via the telephone line or directly. The center terminal 30 may be connected to transfer the delivery data.

The user's telephone number can be added to the delivery data set using the driver terminal, and the user's telephone number can be used instead of the slip number. The telephone number may be input using the ten-key pad of the driver interface, or may be input using the bar code table corresponding to the numbers. Adding the user's telephone number to the delivery data is convenient when automatically providing a service to the user such as prompting the designation of the redelivery date and time. Further, the shape of the driver terminal is not limited to such a pencil type, and may be a general-purpose terminal such as a vehicle-mounted personal computer. Furthermore, with such terminals,
The above data may be input using a voice recognition system, a pen input system, or the like.

User Terminal FIG. 2 shows an outline of the user terminal 20 of this example.
Further, FIG. 4 shows an example of processing in the user terminal using a flowchart, and FIG. 8 shows an example of a system configuration of the user terminal. The user terminal 20 of this example is a thin card type as a whole, and has a shape that can be inserted into a mail box or the like. A portion 21 for connecting the driver terminal 10 and transferring data is provided on one side of the back surface of the user terminal 20, and a driver terminal interface 22 is provided at this portion.

A user interface 23 operated by a user is provided on the surface of the user terminal 20. The user interface 23 of this example is a push-button type interface, and includes a re-delivery date setting section 23a in which one day of the week is described on each button, and morning, afternoon, and evening delivery on each button. A delivery service setting unit 23b that describes the time zone of is provided. Therefore, the user can instruct the date and time data desired to be re-delivered by pressing these buttons for each day of the week and time of flight.

A push button switch 24 for transmitting a tone signal is provided adjacent to the delivery service setting section 23b.
When this switch is pressed, the delivery data set by the driver terminal 10 and the date / time data set by the user are converted into a series of tone signals, which are transmitted from the speaker 26 provided on the side surface of the user terminal. The tone signal uses the above information within the telephone voice band (approximately 300 Hz).
Up to 3,400 Hz),
When the data is transmitted to the center terminal 30 using the telephone line, the delivery data and the date / time data can be identified and processed on the side of the center terminal.

The user terminal 20 further includes a memory 25 for storing data input from the driver terminal 10 and data input from the user interface 23.
A conversion section 27 for converting the data in the memory 25 into a tone signal and a control section 28 for controlling these are provided. Three types of information are stored in the memory 25 of the user terminal 20 of this example. The first information 25a is identification data unique to the user terminal, is transferred to the driver terminal side via the driver terminal interface 22, and becomes one of delivery data. The second information 25b is
It is data set from the driver terminal 10 via the interface 22, and is data for identifying and managing packages to be redistributed, such as package handling data. The first and second information 25a and 25b cannot be set / changed from the user interface 23,
The information does not need to be handled or recognized by the user. The third information 25c is date and time data set by the user interface 23 for which redelivery is desired, and the user handles this information 25c.
Only c.

These three pieces of information 25a to 25c set in the memory 25 are converted into a series of tone signals by the tone signal converting section 27, and when the user presses the switch 24, the telephone line is transferred from the user terminal 20 to the center terminal 30. Transmitted through.

An outline of processing using the user terminal 20 will be described with reference to the flowchart of FIG. First, in step 61, the driver uses the driver terminal to pre-process the user terminal. In this pretreatment,
In step 62, the memory of the user terminal 20 is reset except for the identification data unique to the user terminal.
Then, in step 63, information constituting delivery data such as cargo handling data is set in the memory 25.
In this state, the user terminal 20 is placed in the user's absence home.

The user uses the user interface 23 of the user terminal to set the date and time data desired for redelivery at step 64. And step 65
Call the distribution center and output the data. When the user presses the switch 24 in step 66, the delivery data and the date and time data stored in the memory 25 are encoded into a tone signal and output from the speaker 26. Since the center terminal 30 analyzes the input tone signal and converts the date and time data into voice data and repeats it, in step 68, if there is no mistake in the date and time data, the process using the user terminal is terminated. On the other hand, if you make a mistake or want to change the date and time data, the center terminal 3
Based on the message from 0, return to step 64 to retransmit the tone signal. If the desired date and time cannot be specified by the user interface 23 of the user terminal, such as the request for redelivery on the day or the request for redelivery after one week or more, the desired date and time is notified by voice according to the instruction from the center terminal 30.

There are various wishes of the user for the redelivery service. In addition to the above, for example, there may be a case where the manager or a neighbor wants to store the parcel, or when the parcel is delivered to the workplace. is there. In addition, it may be convenient to go to the distribution center for yourself. In the system of this example, such an exceptional hope can be transmitted by voice, and the service to various users can be improved.

As described above, when the user terminal 20 of this example is used, the user simply presses the dedicated switch for indicating the date and time provided in the interface to call the distribution center and press the switch for transmitting the tone signal. You can tell when you want delivery. In addition, the date and time when the distribution center is contacted can be confirmed by the voice repeated by the center terminal. Since the delivery data for identifying and managing the packages to be redelivered is set in the user terminal 20 in advance, the user does not need to read the delivery data or key in the delivery data, and the delivery data itself should be conscious of the user. You can request redelivery without.

Although a system for transmitting the redelivery data by using the tone transmission function of the push-button type telephone is also possible, in the system using the tone transmission function of the telephone, all the data including the delivery data is transmitted to the user. Need to input. Further, since it is not a dedicated terminal, it becomes necessary to input the day of the week and the time zone after converting it into a predetermined code. Therefore, the number of key inputs is increased, which is troublesome, the possibility of an input error is very high, and the call time is likely to be long. On the other hand, in the system using the user terminal of the present example, the operation performed by the user to set the date and time is only a simple push of two push switches, which is very simple. Therefore, input errors rarely occur. On the other hand, the information transmitted from the user terminal to the center terminal is a sufficient amount of information including delivery data. Thus, by using the user terminal of this example, a safe and reliable information transmission system can be constructed. Further, since these data can be transferred in a short time, the call time can be shortened, which is economical. Furthermore, since the call ends in a short time, there is an advantage that the number of telephone lines that accept calls from the user terminal can be reduced.

By using the user terminal,
It becomes possible to inform the center terminal of the desired date and time of redelivery, and it is possible to contact the distribution center at any time 24 hours a day. Therefore, the service of the redelivery system can be received regardless of the working hours of the operator of the distribution center. In addition, labor can be saved for the operator at the delivery center, and the labor and cost of the operator can be reduced.

Since the driver redelivers the user terminal 20, the user terminal 20 can be collected from the user when the driver goes to the delivery destination and can be used any number of times. Therefore, the system of the present example is also very economical in this respect, and is a system that can achieve both improvement of service and reduction of cost.

[0032] is shown an outline of the processing of the center terminal with reference to a flowchart in center terminal Figure 5 and Figure 6. Further, FIG. 9 shows an outline of the system configuration of the center terminal. Further, FIG. 1 shows an outline of the hardware configuration of the center terminal. The center terminal 30 of this example can be constructed as a dedicated information processing device, or can be introduced as part of a general-purpose device using a computer such as a personal computer. The center terminal 30 includes an interface 31 that receives delivery data from the driver terminal 10 and an interface 32 that is connected to a telephone line and receives a tone signal from the user terminal 10. Then, a storage unit 33 that stores these data, a processing unit 34 that processes the data, a console 35 for the operator, a display unit 36 that displays the data, and a printer 3 that prints out the data.
7 is provided. Interface 3 for driver terminals
1, the one that directly contacts and exchanges data like a photocoupler, the one that exchanges data by telephone line or wireless, and the one that exchanges data via a storage medium such as a memory card. Can be adopted.

The processing unit 34 of the center terminal has a reception data processing unit 41 that receives data from the user terminal 20.
And a system 42 that makes a voice response based on this instruction, and creates reception data 43 from the data from the user terminal 20. A delivery data processing unit 45 that performs processing such as creating data for redelivery using the acceptance data 43 and the delivery data 44 received via the driver terminal interface 31 is provided. The result and the like are output from the data output unit 46 to the display unit 36 or the printer 37. Further, the data for redelivery is transmitted by the redelivery instructing unit 47 to a driver or a department that stores and sorts packages. Also, based on the processing result of the delivery data processing unit 45, if the tone signal from the user terminal 20 is not accepted even after the lapse of a predetermined period, the voice response system 42 uses the guidance processing unit 48 to call the user. It is possible to output a predetermined guidance message.

A large flow of processing of the center terminal 30 will be described with reference to the flowchart shown in FIG. The center terminal 30 sends the driver terminal 10 in step 71.
The delivery data 44 is received from and stored in the storage unit 33. In step 72, the call from the user terminal 20 is accepted, the tone signal is analyzed, and the acceptance data 4 is received.
3 is stored in the storage unit 33. In step 73, the delivery data 44 is processed based on the acceptance data 43, and in step 74, redelivery data is created. Based on the redelivery data, an instruction to the driver or the like is output in step 75.

Further, in step 76, the presence or absence of the acceptance data 43 corresponding to the delivery data 44 is checked, and if the acceptance data is not obtained even after the lapse of a predetermined period, in step 77 a guidance to the user is sent. To do. The period for sending the reminder or the guide to the user can be set freely, and may be set from the time when the user terminal is set using the driver terminal, or after the delivery data is received by the center terminal. Alternatively, such processing may be started with a predetermined date or time.

In the center terminal 30 of this example, the delivery data is input from the driver terminal, and the desired date and time of redelivery from the user is transmitted in a coded format that can be processed by a computer, etc. Various processes can be executed automatically without any hand. Therefore, the processing is not limited to the above, and, for example,
For users who are not contacted from the user terminal, a service can be implemented in which they are guided to the user several times and then registered in the required contact list to visit the driver. Also,
It is possible to use these data for the package tracking system that has already been used, or to improve the service as a system integrated with the tracking system. In a general parcel tracking system, the key is the consignment number or slip number printed in advance on the shipping request slip entered by the delivery requester, and these are bar-coded and attached to the parcel, etc. The data is read and processed online every time each center is passed. Therefore, a service is provided in which the location or status of the package is quickly answered in response to an inquiry from the sender. In such services,
By incorporating the delivery data or the reception data of the information transmission system described above into the package tracking system, it becomes possible to provide a substantial service in which an accurate reply can be made even by the scheduled delivery date and time. The integration with the package tracking system may be a form in which both parties simply share data, and an office computer or a computer already having a package tracking system is shared as the center terminal of this example, and the package tracking system is also used. The driver handy terminal used in the above may be shared as the driver terminal of this example.

In this example, the delivery data and the reception data are created based on the data for identifying the package such as the slip number, and the package is managed. However, it is also possible to manage the package by the user's telephone number. . For example, if the user's telephone number is registered in the driver terminal, the user can be given a service such as reminder by using the telephone number. Also, the user's telephone number provided by the public telephone exchange system is fetched when the center terminal is called, the desired date and time for redelivery is received using this telephone number as a key, and processing such as collation and management of that data is performed. It is also possible. In this way, by using the system of this example, the delivery data and the reception data are input to the center terminal 30 in a format that can be processed as they are, so that a highly reliable system with less trouble such as input errors can be constructed. it can.

The content of the process of receiving data from the user terminal 20 will be described in more detail with reference to the flowchart shown in FIG. In step 81, the user waits for a telephone connection. When there is a call, in step 82, the message "Thank you for using this service. This is the automatic reception center for flights. Please press the speaker button after the dial tone." Is output. At this time, it is possible to output a guidance message such as how to use the user interface of the user terminal in advance so that the user can surely set the desired date and time. Further, when returning to the step 82 from the error processing routine described later, the message "Please press the speaker button again" is selected and transmitted.

In step 83, the tone signal from the user terminal 20 is accepted. If there is no tone signal, the process returns to step 82 and repeats the message until waiting for a predetermined number (n) of acceptance in step 84.
If the reception standby has been performed n times, the process proceeds to step 90,
Play a guide message for voice recording. When the tone signal is accepted, the tone signal is collated or analyzed in step 85.

In step 85, if the information transmitted by the tone signal does not match the code of the predetermined delivery data and date / time data, the number of input errors is counted in step 87, and if it is within m times, it proceeds to step 82. Go back and stream the message. If an error occurs m times or more, the process proceeds to step 90.

If the information transmitted by the tone signal matches the predetermined code, in step 88, the voice data corresponding to the accepted date and time data is set in the voice response system. For example, if a tone signal including coded date / time data of Wednesday and afternoon flights is accepted from the user terminal on April 14, "April 19
We will deliver by Sunday afternoon afternoon flight. If you don't mind, please hang up the phone.

If you would like to deliver today or next week, please wait for a while. Message.

At step 89, the on-hook is detected by detecting the polarity reversal of the connection voltage with the exchange or the detection of the busy tone, and if not detected, the process proceeds to step 90 to record the voice. When the on-hook is detected, the acceptance processing is ended and the accepted data is written in the recording medium or the memory.

On the other hand, if the off-hook is not detected in the step 89 for a predetermined time, the process moves to the step 90 and a message "Please insert the content after the dial tone if there is a content to be corrected or additional instruction" is played. Or, if you move from error processing to step 90, the message "The data you sent could not be received correctly. Please tell us your desired delivery date and delivery time after the dial tone." next,
In step 91, the voice of the user is recorded, and the reception process ends. When this acceptance process ends, acceptance data including voice is created and stored. The user's voice is recorded together with data that is a key of delivery data such as a cargo handling number, and a speedy search can be performed based on this key.

In the user terminal of this example, by designating a day of the week, an accurate date can be designated with a small number of switches. Therefore, it is not possible to determine from the user terminal whether it is the current day or one week ahead and the date more than one week ahead. Very few redelivery requests are required on the same day and delivery dates are more than a week ahead
It is desirable to be able to handle such cases. Furthermore, there are many users who request the delivery side for the exceptional conditions described above. Therefore, in the center terminal of this example, the user can specify the desired date and time by voice or conversation even in such a special case. In this way, the system of this example automates the process in the center terminal by encoding and transmitting the date and time data, and at the same time, allows the voice instruction from the user to be accepted so that a flexible response can be taken. Has become. For this reason, the user can inform the reshipment date and time to the distribution center at any time with peace of mind.
Unless the delivery center side is a special case, the center terminal of this example can handle the redelivery date and time without the operator's trouble.

FIG. 10 shows an example of the acceptance data 43 accepted, and FIG. 11 shows an example of the redelivery instruction sheet output based on this data. Reception data 43 of this example
Includes a cargo handling number 43a, a driver number 43b, a user terminal identification number 43c, a reception date 43d when data from the user terminal is received, a desired delivery date 43e, a desired delivery flight 43f, and presence / absence 43g of voice data. Among these, the cargo handling number 43a, the driver number 43b, and the user terminal identification number 43 are the driver terminal 10
This is also data included in the delivery data 44 input from the above, and these allow the user to identify the package to be redistributed. Also, the cargo handling number 43a and the driver number 43
b and the user terminal identification number 43 are the user terminal 20
Although it is the data transmitted from the driver terminal 10,
It is set by so that the user does not need to be involved.

Desired delivery date 43e and desired delivery flight 43f
The date and time data is the data set by the user in the user terminal 20, and the date and time for redelivery can be determined by this.

Further, there is data 43g indicating the presence or absence of voice, and the second data indicates that voice is recorded, for example. Therefore, by replaying the recorded voice, the redelivery can be performed according to the user's desired date and time or special conditions. In the system of this example, the operator's involvement is not required except in such a special case, and in the normal case, the information for redelivery is automatically created or the subsequent processing is performed.

As shown in FIG. 11, the designated redelivery date 45a instructed by the user terminal 20 is written from the center terminal 30 and the redelivery instruction sheet 45 is output for each item. Further, when there is a special instruction by voice, a special instruction field 45b is output, and the data recorded from the voice is recorded in the form of being passed through an operator or being output from the voice recognition system. Based on this redelivery instruction sheet 45 of the driver, visit the delivery destination again,
Delivery of luggage.

As described above, the information transmission system according to the present invention can be used in a redelivery system for home delivery, whereby the redelivery can be increased from several hundred per day to more than 1000 per day. The contact can be handled automatically without the intervention of an operator. Further, since the 24-hour reception system is available, the operator can transmit and confirm the desired delivery date and time even at night or on holidays when the operator is not in the delivery center. Further, the processing performed by the user for that purpose is very simple and can be easily performed by anyone regardless of age or sex. further,
Since the data from the user terminal is coded and can be directly processed by the center terminal, there is little error and the system is highly reliable. Moreover, it is very efficient to use, as it can automatically sort out distribution centers and output instructions to drivers.

The types of information included in the delivery data and the like described above are examples, and the present invention is not limited to these. Further, it is needless to say that the user terminal can be changed such as designating a calendar day instead of a day of the week. Furthermore, the functions of the driver terminal and the center terminal are not limited to the functions described above, but it is possible to provide the same functions using a general-purpose terminal, and the configuration is also limited to the above. is not. It is of course possible to add a function of canceling the information transmitted by the tone signal to the user terminal as well. Also,
The shapes of the driver terminal and the user terminal are examples and are not limited to this example.

[0052]

As described above, in the information transmission system using the telephone line of the present invention, information such as the date and time at which redelivery is desired is provided using the dedicated user terminal that can be collected and delivered by the delivery staff. It can be sent to the center terminal via. This user terminal is a communication terminal that can be easily used by anyone, the information for identifying the luggage is input by the driver terminal, and the user only has to set the date and time. Next, connect a telephone to the distribution center and give an instruction to convert to a tone signal. The first information such as the cargo handling number set by the driver terminal and the second information such as the date and time data set by the user will be displayed. It becomes a tone signal and is input to the center terminal.

Therefore, the operation of the user terminal performed by the user is very simple and can be used by men and women of all ages.
Further, since the number of errors is small, it is possible to reliably send information such as a command for redelivery to the center terminal. Since the information sent to the center terminal is a tone signal and is coded, the terminal can process the information as it is, and the trouble such as an input error can be prevented here as well. Further, since the user can be handled by the center terminal, the labor of the operator and the cost related thereto can be reduced, and the system is highly reliable.

As described above and based on the embodiments, by using the information transmission system according to the present invention, the operation of the user is simple and the reliability is high, and further, the system is compatible with the improvement of the service and the reduction of the cost. Can be built.

[Brief description of drawings]

FIG. 1 is a diagram showing an outline of an example in which an information transmission system of the present invention is applied to a home delivery redelivery system.

FIG. 2 is a perspective view showing a driver terminal and a user terminal used in the system shown in FIG.

FIG. 3 is a flowchart showing processing of a driver terminal.

FIG. 4 is a flowchart showing processing of a user terminal.

FIG. 5 is a flowchart showing processing of the center terminal.

FIG. 6 is a flowchart showing a process of receiving data from a user terminal in the center terminal.

FIG. 7 is a block diagram showing an outline of a system configuration of a driver terminal.

FIG. 8 is a block diagram showing an outline of a system configuration of a user terminal.

FIG. 9 is a block diagram showing an outline of a system configuration of a center terminal.

FIG. 10 is a diagram showing an example of acceptance data.

FIG. 11 is a diagram showing an example of a redelivery instruction sheet.

[Explanation of symbols]

 10-Driver terminal 11-Bar code reader 12-Driver interface 13-User terminal interface 20-User terminal 22-Driver terminal interface 23-User interface 24-Speaker button 26-Speaker 30 ... Center terminal

Claims (6)

[Claims] 1. A driver terminal for a delivery person to perform input / output operations, a user terminal for collecting and delivering by the delivery person and inputting first information by the driver terminal, and data from the driver terminal and the user terminal. A center terminal for accepting the second information, the user terminal setting second information by the user, and converting the first and second information into a series of tone signals when instructed by the user. And a step of outputting the tone signal, wherein the center terminal has a first step of receiving the tone signal from the user terminal via a telephone line, and the second step of receiving the tone signal. Second step of converting the information of the above into voice and outputting through the telephone line, and the tone signal Therefore, the telephone line is characterized by comprising a third step of combining the data from the driver terminal and the data from the user terminal based on the transmitted first information to create third information. Information transmission system using. 2. The center terminal according to claim 1, further comprising a step of storing the voice of the user transmitted through the telephone line after a lapse of a predetermined time, following the second step. Information transmission system using a telephone line. 3. The center terminal according to claim 1, further comprising: receiving the tone signal including the first information included in the data from the driver terminal from the user terminal within a predetermined period. An information transmission system using a telephone line, wherein a predetermined message is transmitted to the user via the telephone line when there is no such message. 4. The code according to claim 1, wherein the first information includes a code capable of identifying a parcel that is outsourced for delivery.
The information transmission system using a telephone line characterized in that the second information is provided with a code capable of identifying a date and time when the package is to be redistributed. 5. The user terminal according to claim 1, wherein a driver terminal interface that receives the first information from the driver terminal and a user interface that allows the user to set the second information. A memory for storing the first and second information, a tone signal converter for converting the first and second information into a tone signal, a transmitter for transmitting the tone signal, and the driver terminal interface. , A user interface, a memory, a tone signal conversion unit, and a control unit for controlling the transmission unit, and a user terminal. 6. The code according to claim 5, wherein the first information includes a code capable of identifying a package for which home delivery is entrusted.
The second information includes a code that can identify the date and time when the package is desired to be redistributed, and the user interface includes a part that specifies the date and time by a day of the week and a part that specifies the date and time by a time zone. A user terminal comprising: