JPH08272878A - Method for judging number of customer and device therefor - Google Patents

Abstract

PURPOSE: To optimize the number of installations of ATM and CD, etc., at each business shop by installing a video camera at the business shop so that the whole of a door, an entrance area, a line area and an ATM utilization area may be photographed and storing the number of person caning to the business shop, the number of an ATM user and the number of person leaving from the shop, etc., in each data file. CONSTITUTION: When a customer comes to a business shop from a door D, the customer is made to pass an entrance area a 1 without fail at the business shop. From this entrance area a 1, the customer can go to the line area a 2 that he is to stand in a line when he utilizes an ATM, etc., and the lobby area a 4 utilizing a business shop counter C. A terminal 5 is connected with a video camera 6. In the terminal 5, the program for performing a number of customer judgment processing is stored. The number of ATM user is stored in each data file of a storage part in accordance with the date and hour.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION The present invention relates to an automatic depositing / dispensing machine (hereinafter referred to as
ATM and cash dispenser (hereinafter C)
D)) and the like, and relates to a customer number determination method for investigating the number of visitors and the withdrawal rate at a predetermined time in a CS corner of a bank or the like.

[0002]

2. Description of the Related Art In a conventional method for determining the number of customers, in an experimental store such as a bank, statistical data is obtained at predetermined time intervals regarding the relationship between the number of times the entrance door of a store is opened and closed and the number of people who pass through the entrance door according to the number of times the entrance door is opened. I will ask for it. Then, the number of visitors to each store other than the experimental store for each predetermined time is recorded by counting the number of times of opening and closing of the entrance door for each store for each predetermined time, and the number of times of opening and closing of the recorded entrance door, and previously obtained. I tried to find it by comparing it with the statistical data.

The calculated number of visitors is used, for example, to increase or decrease the number of installed ATMs, CDs, etc. installed in each store so that the number of installed ATMs becomes appropriate. In addition, the statistical data is obtained by the investigator after counting the number of times of opening and closing the entrance door at a predetermined time in the experimental store and recording the entrance and exit of the person at the entrance door with a video camera and recording it on a video tape. The video tape was played back to count the number of people entering and exiting at predetermined intervals, and the number was calculated by correlating with the number of times the entrance door was opened and closed at that time.

[0004]

However, in the above-described conventional customer number method, the number of visitors to a store other than the experimental store at a predetermined time is determined by the number of times the entrance door is opened and closed and the experimental store counted at the target store. There is a problem in that it is not possible to grasp the actual number of visitors to the target store, because the number of visitors to the store is correspondingly indirectly calculated.

That is, a customer who visits a store such as a bank does not always use an ATM or a CD.
For example, there may be a customer who gives up the use of ATMs or CDs and leaves the store after seeing the congestion in the CS corner. In such a case, the conventional method for determining the number of customers does not know the withdrawal rate, which is the rate of customers who leave without using ATMs or CDs, so the number of visitors determined by comparison with statistical data Even if an attempt is made to make the number of ATMs, CDs, etc. installed in each store appropriate, there is a problem that the number is not necessarily proper.

[0006]

SUMMARY OF THE INVENTION Therefore, according to the present invention, a video camera is installed in a business store such as a bank so that the entire door, entrance area, queue area and ATM use area can be photographed, and an image signal from this video camera is installed. The number of people who have moved from the door through the entrance area to the queue area is counted and stored as a number of visitors in a data file at regular time intervals, and the door enters the entrance area. After that, the number of people leaving the door is counted as it is, and this is stored as a number of people leaving in a data file at regular intervals, and the number of people who have moved through the queue area to the ATM use area is counted and this is used as an ATM. The number of users is stored in a data file at regular intervals.

[0007]

With this configuration, the number of customers visiting the business office, the number of ATM users, the number of people leaving, etc. are stored in each data file, so that each number can be accurately grasped. .

[0008]

Embodiments of the present invention will be described below with reference to the drawings. Example 1 FIG. 1 is an exemplary diagram of a business store for explaining an example. In this business store, when a customer comes in through the door D, it always passes through the entrance area a1. From this entrance area a1, there is a line-up area a2 that is lined up when using ATM or the like.
When using the business office counter C, the lobby area a4 for waiting can be reached.

From the queue area a2, ATM
The customer is allowed to go to the ATM use area a3 for using 1, 2, 3 and a customer who has finished using the ATM 1, 2, 3 in this ATM use area a3 passes through the lobby area a4. The door D can be opened from the entrance area a1. ATM
1, 2, 3 are connected to a terminal 5 installed in a business store by relaying a monitor panel 4, and are connected from the terminal 5 to a host computer (not shown) via a public network (not shown).

A video camera 6 is connected to the terminal 5 so that the image signal from the video camera 6 is input to the terminal 5. The terminal 5 stores a program for performing a customer number determination process described later. The video camera 6 has a door D and an entrance area a in the business store.
1, the queue area a2, and the ATM use area a3 are installed at positions where images can be taken. For example, they are installed on the ceiling of a business store. Note that the lobby area a4 may be allowed to be photographed.

Next, referring to FIG. 2, the customer number determination process will be described. S1: The terminal 5 starts counting the number of persons in each area by the image signal input from the video camera 6 according to the stored program. That is, the number of people leaving
For example, the number of persons who have entered the entrance area a1 through the door D and exits through the door D is counted and calculated. As for the number of visitors, the number of people who entered the entrance a1 from the door D is the line area a
2 and the person who moved to the lobby area a4 is counted and calculated. The number of people in the line is calculated, for example, by counting the number of people each time a person moves from the entrance area a1 to the line area a2 and subtracting the number of people each time the person moves from the line area a2 to the ATM use area a3. To do. The number of ATM users is calculated, for example, by counting the number of people who have moved from the queue area a2 to the ATM use area a3. S2: The terminal 5 recognizes the time by a built-in clock (not shown), and the time is set time, for example, when the business store is open for 24 hours, 0:00, 1:00, 2:00, 3 am
Check whether a certain time has passed, such as hour, ..., 1 pm, 2 pm, ..., 11:00 pm. If the fixed time has not elapsed, the process of S1 is repeated, and if the fixed time has elapsed, the process proceeds to S3. S3: The terminal 5 determines the number of people leaving, the number of people visiting the store, the number of people in the queue (maximum number of people in each time zone, the duration of the queue above an arbitrary number of people, etc.), and the number of people using the ATM according to the date and time in a storage unit not shown The data is stored in the data file, and the process proceeds to S4. Therefore, it is possible to record the number of people leaving and the like at regular intervals. Note that FIG. 3 is a conceptual diagram of a data file of the number of visitors, FIG. 4 is a conceptual diagram of a data file of the number of ATM users, and FIG. 5 is a conceptual diagram of a data file of the number of people leaving. The number of people is written in each data file every hour. Further, the number of people is separated by, for example, a comma. S4: The terminal 5 determines whether or not to continue counting the number of people who have left, and ends the counting depending on whether or not the business hours of the branch office have elapsed. If the counting is continued, the process returns to S1.

According to the above embodiment, a video camera is installed in a business store such as a bank and the person in the image is recognized, so that the number of customers visiting the business store, the number of ATM users, the number of leaving people, etc. can be accurately determined. You will be able to grasp. Moreover, since the data files are organized and stored, the convenience of input to the simulation is improved. Therefore, based on each data file acquired as described above, a simulation is executed by the cash lobby simulation system to calculate the ATM utilization rate, withdrawal rate, etc. for each time, and
It can be used to increase or decrease the number of installed TMs and the like, and the appropriate number of installed units can be achieved.

Further, each data file may be converted into a database, and the number of visitors to each business office, the number of ATM users, etc. may be aggregated on a daily or monthly basis to obtain statistical data. By using this statistical data, it becomes possible to know the attributes of the number of visitors and the number of ATM users of each sales office, and it can be effectively used in making a business plan. .

Second Embodiment In the first embodiment, the case where the customer number determination process is performed according to the program stored in the terminal 5 has been described, but in the second embodiment, the customer number determination device is built in the terminal 5, or The customer number judging device is provided separately from the terminal 5. As shown in FIG. 6, the customer number determination device 7 includes an image processing unit 8 that performs a predetermined process on an image signal from the video camera 6, and a door D, which receives a signal processed by the image processing unit 8. Entrance area a1, line area a2, AT
A person recognizing unit 9 that recognizes a person who has moved to one of the M use areas a3 and generates a detection signal for each area, and a detection signal from the person recognizing unit 9 is received to count the number of visitors. A counting unit 10, a clock 11 that sends a clock to the counting unit 10 at regular time intervals, and a data on the number of customers such as the number of visitors each time the counting unit 10 receives a clock from the clock unit 11 The storage unit 12 stores the file.

The operation of the customer number judging device 7 having the above construction will be described below with reference to the flow chart of FIG. S1: In the customer number determination device 7, the image processing unit 8 performs a predetermined process on the image signal input from the video camera 6, the person recognition unit 9 recognizes the person in each area, and the counting unit 10 calculates each area. Start counting the number of customers according to. That is, the number of withdrawn persons and the like are calculated in the same manner as in the first embodiment. S2: The customer number determination device 7 changes from the clock 11 to the counting unit 10
Waits for the clock to be sent, and if the clock has been sent, the process proceeds to S3, and if the clock has not been sent, it is determined that the fixed time has not elapsed, and the process of S1 is repeated. S3: When the customer number determination device 7 receives the clock from the clock 11 in the counting unit 10, it stores the data in each data file of the storage unit 12 according to the date and time at that time, and the process is performed in S.
Move to 4. Therefore, it is possible to record the number of people leaving and the like at regular intervals. Note that FIG. 3 is a conceptual diagram of a data file of the number of visitors, FIG. 4 is a conceptual diagram of a data file of the number of ATM users, and FIG. 5 is a conceptual diagram of a data file of the number of people leaving. The number of people is written in each data file every hour. Further, the number of people is separated by, for example, a comma. S4: The customer number determination device 7 determines whether or not to continue counting the number of people leaving, and ends the counting depending on whether or not the business hours of the sales office have elapsed. If you want to continue counting, S1 above
Return to

As described above, according to the second embodiment, the number of installed ATMs or the like can be made appropriate for the same reason as in the first embodiment.

[0017]

As described above, according to the method for determining the number of customers and the apparatus thereof according to the present invention, a video camera is installed in a business store such as a bank and a person in the image is recognized, so that The effect is that the number of customers visiting the store, the number of ATM users, the number of leaving people, etc. can be accurately grasped.

Therefore, a simulation is executed by the cash lobby simulation system based on each data file obtained as described above, and A is calculated at each time.
It is possible to calculate the usage rate of the TM and use it for increasing or decreasing the number of installed ATMs, etc., and it is possible to obtain an effect that an appropriate number of installed ATMs can be obtained.

[Brief description of drawings]

FIG. 1 is an exemplary diagram of a business store explaining an embodiment.

FIG. 2 is a flowchart illustrating a customer number determination process.

[Figure 3] Conceptual diagram of a data file of the number of visitors

FIG. 4 is a conceptual diagram of a data file of the number of ATM users.

FIG. 5 is a conceptual diagram of a data file of the number of people leaving.

FIG. 6 is a block diagram of a customer number determination device.

[Explanation of symbols]

 1-3 ATM 4 Monitor board 5 Terminal 6 Video camera

Claims (2)

[Claims] 1. A video camera is installed at a business store such as a bank so that the entire door, entrance area, queue area and ATM use area can be photographed, and a terminal for inputting an image signal from the video camera is provided. The number of people moving from the door through the entrance area to the queue area is counted and stored as a number of visitors in a data file at regular intervals, and the number of people leaving the door as it is after entering the entrance area Is stored in the data file as the number of people leaving, and is stored in the data file at regular intervals.
A method for determining the number of customers, characterized in that the number of people who have moved to the ATM use area through the queue area is counted and stored as a number of ATM users in a data file at regular intervals. 2. A person recognition unit for recognizing a person based on an image signal from a video camera installed in a business store such as a bank so that the entire door, entrance area, queue area, and ATM use area can be photographed, and this person. A counting unit that receives a detection signal from the recognition unit to count the number of customers such as the number of customers, a clock that sends a clock to the counting unit at regular time intervals, and the counting unit receives the clock from the clock. A storage unit that stores the number of customers, such as the number of visitors, in a data file at regular intervals, and the number of customers who have moved from the door to the queue area through the entrance area and the door The number of people leaving the entrance area after entering the entrance area is counted, and the number of people leaving the line and the number of people moving to the ATM use area through the queue area Customer number determination apparatus is characterized in that so as to store the over datafile.