JPH08228227A - Method and device for selecting registration of voice data - Google Patents

Abstract

PURPOSE: To allow even a minimum memory capacity to register plural OGM and holding tones by providing a function of recording required OGM data and holding tones to a voice terminal equipment. CONSTITUTION: This device is provided with a voice reply device 1-1, an exchange 1-2, and a voice reply database 1-3, and the voice reply device 1-1 and the voice reply database 1-3 are connected via the exchange 1-2. n-Sets of voice reply message (OGM) BOX 1-n are stored in the voice reply database 1-3, and a message designated among OGM messages 1-n is sent by designating a BOX from the voice reply device 1-1. The voice reply device 1-1 stores the OGM message sent from the voice reply database 1-3 to a voice reply memory. In this case, the capacity of the voice reply memory is minimized and is combined with the voice reply database, then the capacity of the voice reply message memory of the voice device is minimized.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice data registration selection method and device.

[0002]

2. Description of the Related Art Conventionally, this type of voice data registration method requires a plurality of necessary holding sounds and voice response messages (hereinafter referred to as OGM) to change the holding sounds and OGM as necessary. A method for registering a holding tone or OGM in a memory (hereinafter referred to as a first conventional example) and one OG
There has been proposed a method of re-registering the M memory and the held sound memory (hereinafter referred to as the second conventional example) when necessary.

[0003]

However, the above-mentioned first conventional example has a drawback that the number of memories required for the OGM and the on-hold tone is required, which increases the cost of the apparatus.

On the other hand, in the second conventional example, when it is necessary to change the OGM and the holding tone frequently, it is troublesome to re-register each time. In addition, there is a drawback that it is not possible to register in the same way every time (especially for the length of the voice and the length of the message, especially the length, sometimes the registration time is exceeded and re-recording often occurs). .

An object of the present invention is to provide a voice data registration / selection method and apparatus capable of easily registering various holding music and OGM with a minimum memory.

[0006]

The first and sixth inventions according to the present application are based on a storage device in which a plurality of voice messages and / or melodies are registered, and a voice response message and / or an operator operation during automatic response. Sending means for sending a holding sound, storing means for storing the voice response message and / or holding sound, and selecting means for selecting one or more from a plurality of voice messages and / or melody stored in the storage device. And a voice control device that stores a voice message from the storage device as a voice response message or a melody as a holding sound in the storage device.

Further, the second and seventh inventions according to the present application have monitor means for monitoring the contents of the voice response message or the holding tone while the voice response message or the hold tone is being stored in the storage means.

The third and eighth inventions according to the present application have means for reproducing the stored content and outputting it from the speaker after the storage in the storage means is completed.

The fourth and ninth inventions of the present application are to automatically return to the standby state after the end of storage in the storage means.

In the fifth and tenth aspects of the present application, when registering a voice response message in the operation of connecting to the storage device, by pressing the off-hook key and then the record key. In the case of recording a holding sound, the apparatus has means for automatically connecting to the storage device by pressing the off-hook key and then the holding key.

[0011]

In the first and sixth aspects of the present application, the OGM
By registering a plurality of OGM and music to be held with a minimum memory by providing a voice terminal with a database that stores multiple music and music to be stored and a function to access the database and record the necessary OGM data and music to hold It will be possible.

In the second and seventh inventions of the present application, the voice response device records a content different from a scheduled message by monitoring the content with a speaker during OGM recording. If so, it is possible to stop immediately.

Further, in the third and eighth inventions of the present application, the voice response device, after recording the OGM or the hold tone,
By having a means for reproducing the registered content and outputting it from the speaker, the operator can confirm that the registration was successful.

Further, in the fourth and ninth aspects of the present application, the voice response device, after registering the OGM or the holding tone,
By automatically returning to the standby state, the operator can immediately move to the next operation without ending the operation.

Further, in the fifth and tenth aspects of the present application, when the voice response device calls the storage device, it is pre-registered by pressing a key relating to information to be registered and an off-hook key. By automatically calling the telephone number stored in the storage device, it is not necessary to check the telephone number every time the operator makes a call, and only press the key you want to register and press the off-hook key. Since there is a one-to-one correlation between the data to be stored and the method of accessing the storage device, it is difficult for the operator to make a mistake.

[0016]

1 is a block diagram showing the system configuration of a first embodiment of the present invention.

This system comprises a voice response device 1-1,
It has an exchange 1-2 and a voice response database 1-3, and the voice response device 1-1 and the voice response database 1-3 are connected via the exchange 1-2.

In the voice response database 1-3, n voice response messages BOX1 to BOX are stored, and when the BOX is designated by the voice response device 1-1, the message is turned on.
The specified message is sent out from the OGMs GM1 to n.

The voice response device 1-1 stores the OGM message sent from the voice response database 1-3 in the voice response memory.

The exchange 1-2 may be a public line exchange or a private branch exchange PBX. That is, in the present invention, the database 1-3 and the voice response device 1
The type of line to which -1 is connected may be a general public line, a dedicated line, or a wireless line.

FIG. 2 shows a voice response device 1 according to this embodiment.
It is a block diagram showing -1.

The CPU 2-1 follows the program stored in the ROM 2-2, and the entire voice response device, that is, the RAM 2-3, the non-volatile RAM 2-4, and the operation unit 2-.
5, display unit 2-6, image processing unit 2-7, reading unit 2-
8, recording unit 2-9, drive unit 2-10, communication unit 2-11,
Control the NCU unit 2-12 and the microphone / speaker unit 2-13 and the DTE (Dat) via the DTE interface 2-17.
It exchanges commands with a Terminal Equipment).

The RAM 2-3 stores the binarized image data read by the reading unit 2-8 or the recording unit 2-9.
It stores the binarized data recorded in 1. and stores the binarized data output from the subscriber line 2-15 through the NCU unit 2-12 for the signal modulated by the communication unit 2-11. is there. The RAM 2-3 is the subscriber line 2-1.
It is also used to demodulate the analog waveform input from the No. 5 via the NCU unit 2-12 and the communication unit 2-11 and store the binarized data.

The nonvolatile RAM 2-4 is a battery-backed SRAM, and stores data such as a telephone number unique to the apparatus, an abbreviated name of the user, communication results, hold tone, OGM data, and the like.

The operation unit 2-5 includes a start key for transmission and reception, a mode key for designating an operation mode such as fine and standard in a transmitted image, a copy key for copying, and a stop key for stopping the operation. Numeric keypad for dialing and various settings, off-hook key used when making a call, hold key for sending hold tone to the line, record key for registering voice response message, and other special functions It consists of function keys.

The CPU 2-1 detects the pressed states of these keys and controls the respective parts in accordance with the detected states.

The display unit 2-6 is composed of a dot matrix type LCD and an LCD driver.
Various displays are performed based on the control from U2-1.

The reading unit 2-8 is composed of a DMA controller, a CCD or a contact image sensor (CS), a general-purpose IC and a binarization circuit, and the CPU 2-1.
The data read by using CCD or CS is binarized based on the control of, and the binarized data is sequentially stored in RAM2.
-3.

Further, the read image data can be transferred to the image memory through the image processing unit 2-7.

The recording unit 2-9 is a DMA controller, B
4 / A4 size thermal head or BJ printer head (bubble jet printer head) and general-purpose IC
And the like, and is controlled by the CPU 2-1.
The recording data stored in the AM 2-3 is taken out and printed out as a hard copy.

The driving unit 2-10 controls the stepping motor for driving the paper feeding / discharging rollers of the reading unit 2-8 and the recording unit 2-9, the gear for transmitting the driving force of the motor, and the motor. And a driver circuit for doing so.

The communication unit 2-11 is mainly composed of a modem, and the modem is a V.2 standardized by ITU-T (formerly CCITT). 34, V.I. 32, V.I. 32bis, V.I. 17,
V. 29, V.I. 27 ter, V.I. 23, V.I. 21 (H,
(Both L channels) modem, voice coding / compression / decompression function (compression method such as PCM, ADPCM, VSELP), clock generator circuit connected to these modems, operational amplifier for gain adjustment, hold sound sending circuit, etc. And C
Under the control of the PU2-1, the transmission data stored in the RAM2-3 or the voice data and the hold sound data stored in the RAM2-4 are modulated into an analog signal, and NC
The data is output to the subscriber line 2-15 via the U section 2-12.

Further, the communication section 2-11 is for the subscriber line 2
The analog signal from -15 is introduced via the NCU section 2-12, and the data is demodulated and binarized to the RAM2-.
3 and the OGM data and the hold sound data are also stored in the nonvolatile RAM 2-4.

The NCU unit 2-12 includes a DC capturing circuit, an AC capturing circuit, a Ci detecting circuit, a 2-wire / 4-wire converting circuit, and a CP.
It has a function of calling a telephone number by dial pulse or DTMF tone under the control of U2-1 and connects the subscriber line 2-15 to the communication unit 2-11.

The microphone / speaker unit 2-13 is composed of a microphone and a speaker for inputting / outputting voice and melody, and under the control of the CPU 2-1 voice and hold tone from the line and output of a signal from the modem. Used as input to the voice encoder of the modem.

The LINE 2-15 is a subscriber line connected to the NCU section 2-12.

The sensor section 2-16 is composed of a recording paper width sensor, a recording paper presence sensor, a document width sensor and a document presence sensor, and detects the condition of the document and the recording paper under the control of the CPU 2-1.

The PC interface 2-17 is an interface portion between the communication terminal and the information processing terminal (PC), and in this embodiment, the RS-232C interface is used.

Next, FIG. 3 is a block diagram showing the voice response database 1-3 of this embodiment.

The CPU 3-1 follows the program stored in the ROM 3-2, and the entire voice response database device, that is, the RAM 3-3 and the OGM memory 3-.
4, the OGM sending unit 3-5, the NCU 3-6, and the BOXNo designation signal detecting unit 3-7 are controlled.

The RAM 3-3 is used for temporary saving of various data when controlling this apparatus.

The OGM memory 3-4 is a non-volatile memory and stores various types of OGM data. Here, 10 types of OGM data are stored.

The OGM sending unit 3-5 is composed of a D / A converter composed of a PCM decoder, the CPU 3-1 reads the data stored in the OGM memory 3-4, and the OGM sending unit 3-5. 5, the digital data is converted into analog data as voice, and the NCU
It is sent to the line 3-8 via 3-6.

The NCU 3-6 is composed of a direct current 600 ohm capture circuit, a Ci detection circuit, and a 2-wire 4-wire conversion circuit.
The subscriber line 3-8 is connected to the OGM transmission section 3-5 and the BOXNo designation signal detection section 3-7 in an alternating current manner.

The BOX No designation signal detecting section 3-7 is
It consists of MF detection circuit, and the line 3-through NCU3-6.
8 receives the DTMF signal from the CPU 8 and outputs the result to the CPU3-
It has the function of notifying in one.

Next, the operation of the first embodiment of the present invention will be described with reference to the flow charts of FIGS.

First, the operation of the voice response device during recording will be described with reference to the flowchart of FIG. First, S1
At the step S31, the operator judges whether to record from an external database or from a microphone built in the voice response device. Record using the built-in microphone of a normal voice response device.

When the voice response message is recorded from the external database, the operation after S2 is followed.
First, in S2, the operator selects the content of the response message to be recorded by the operation unit 2-5.

In the present invention, 1 to 10 is selected with the ten keys. For example, No. Message 1 is "I'm away from my seat right now, I'll call you back when I get back, so please put your name and phone number after the dial tone", No. The second message is "I am currently away from my seat, please put your message after the dial tone", No. Message 3 is registered in the voice response database so that 10 kinds of messages can be recorded, such as "I'm out today, please contact me again tomorrow." In this content, the message number to be recorded is used with the numeric keypad.

Next, in S3, by pressing the off-hook key of the operation unit 2-5, and then pressing the record key, in S4, the voice response database 1-which is registered in the nonvolatile RAM 2-4 in advance. The NCU2-12 makes a call to the telephone number 3 of the destination.

Next, in S5, the database waits for a response, and when the database responds, in S6, the BOX No. selected in S1 is selected. 2 digit DT
Send to database by MF signal.

Next, in S7, a response from the database is waited again, and when the response is detected and the response ends, recording is started in the next S8.

Next, recording is performed in S9, the recording contents are output from the speaker in S10, and recording is performed until the end sound for notifying the end of the recording message is detected in S11. When the end sound is detected, the recording is performed in S12. Finished,
The line is released in S13.

Finally, the voice response message recorded / registered in S14 is reproduced, output from the speaker, the recording mode is terminated, and the process returns to the standby.

Next, according to the flow chart shown in FIG.
The operation of the voice response database 1-3 during recording will be described.

When there is an incoming call from the line, the voice response database 1-3 receives Ci from the NCU 3-6 in S51.
The CPU 3-1 detects that there is an incoming call by the detection circuit, and the NCU 3-6 captures DC at 600 ohms.

Next, in S52, the OGM transmission section 3-
5 outputs a response signal (in this embodiment, a single tone of 2100 Hz) indicating that the device has responded.

After sending a response signal in S52, in BOX, the BOXN corresponding to the type of voice message described above from the line is sent.
o. To receive the BOX No.
Is received, the BOX No. A response signal (single tone of 1650 Hz) indicating the start of the response message transmission is transmitted to indicate that
In step 5, the BOX response message designated in S53 is transmitted, and when the response message is completely transmitted, S56
, The end tone (110
A single tone of 0 Hz) is transmitted, the line is released in S57, the transmission of the response message is terminated, and the process returns to the standby.

Next, a second embodiment of the present invention will be described.

In the first embodiment described above, the voice response message is used as the database. However, FIGS. 6, 7 and 8 are used.
As shown in FIG. 7, it can be used for registering the held sound of the voice device 6-1 instead of the voice response message, and the same effect can be obtained.

In this case, the hold tone database 6- of FIG.
As No. 3, n types of melody with different song titles are stored.

In addition, in the operations of FIGS. 7 and 8, in contrast to FIGS. 4 and 5, in S103, the hold key is pressed instead of the recording key in S3, and a call is made to the hold sound database. Then, in S109, the same operation is performed except that the memory area to be stored is not the voice response memory but the hold sound memory, and the step S155 is that the voice response message in S55 is the hold sound.

Thus, in the above-mentioned embodiment,
Although the voice response message has been described, the same effect can be obtained with the hold tone.

Next, a third embodiment of the present invention will be described.

In the first embodiment, the response message is automatically recorded and reproduced at the time of registration as shown in S10 and S14 of FIG. 4, but as another embodiment, as shown in FIG. As shown in S210, S215, and S216 of FIG. 10, the same effect can be obtained by monitoring only when the operator presses the monitor key. In addition,
Others are common to the above-described embodiment, and thus the description is omitted.

[0066]

As described above, according to the first and sixth inventions of the present application, the voice response memory is minimized and combined with the voice message database. Even when a voice response message is required, the voice response message memory of the voice device can be minimized, the cost can be reduced, and (2) a predetermined message is always recorded so that the recording time is not exceeded. (3) The same effect can be obtained every time.

Further, according to the second and seventh inventions of the present application, the contents different from the contents to be recorded can be recorded by making the contents monitorable during recording of the voice response message and the holding tone. In this case, by pressing the stop key, recording can be stopped immediately, and there is an effect that unnecessary time and line acquisition are not required.

Further, according to the third and eighth inventions of the present application, by recording the voice response message and the holding sound and after the registration is completed, the contents thereof can be reproduced and output from the speaker. The effect is that the operator can confirm whether the recording was correct.

According to the fourth and ninth aspects of the present application, by automatically returning to the standby state after the end of recording and registration, (1) immediately after recording and registration, another operation is started. (2) There is an effect that the voice response device is not left in the recording and registration mode.

Further, according to the fifth and tenth aspects of the present application, when the storage device is accessed, a simple operation of pressing a key relating to information to be registered and an off-hook key for making a call is performed. As a result, (1) there is no mistake in connection when accessing, (2) there is no need to dial telephone numbers one by one, the recording operation is easy with a simple key press, and (3) the database is accessed. The effect is that no special key for

[Brief description of drawings]

FIG. 1 is a block diagram showing a system configuration of a first embodiment of the present invention.

FIG. 2 is a block diagram showing a voice response device in the first embodiment.

FIG. 3 is a block diagram showing a voice response database of the first embodiment.

FIG. 4 is a flowchart showing an operation in the first embodiment.

FIG. 5 is a flowchart showing an operation in the first embodiment.

FIG. 6 is a block diagram showing a system configuration of a second embodiment of the present invention.

FIG. 7 is a flowchart showing an operation in the second embodiment.

FIG. 8 is a flowchart showing an operation in the second embodiment.

FIG. 9 is a flowchart showing an operation in the third embodiment of the present invention.

FIG. 10 is a flowchart showing an operation in the third embodiment.

[Explanation of symbols]

 1-1, 6-1 ... Voice response device, 1-2, 6-2 ... Exchange, 1-3 ... Database for voice response, 6-3 ... Database for music on hold, 2-1, 3-1 ... CPU, 2-2, 3-2 ... ROM, 2-3, 3-3 ... RAM, 2-4 ... Non-volatile RAM, 2-5 ... Operation section, 2-6 ... Display section, 2-7 ... Image processing section, 2-8 ... Reading unit, 2-9 ... Recording unit, 2-10 ... Driving unit, 2-11 ... Communication unit, 2-12, 3-6 ... NCU unit, 2-13 ... Microphone / speaker unit, 2- 15 ... Line, 2-16 ... Sensor section, 2-17 ... DTE interface, 3-4 ... OGM memory, 3-5 ... OGM sending section, 3-7 ... BOXNo designation signal detecting section, 6-3 ... Hold tone Database for.

Claims (10)

[Claims] 1. A storage device for storing a plurality of voice messages and / or melody, a sending means for sending a voice response message and / or an on-hold tone by an operator operation during automatic response, and the voice response message and / or the hold. Storage means for storing sound, selection means for selecting one or more from a plurality of voice messages and / or melody stored in the storage device, and voice message from the storage device as a voice response message, or melody And a voice control device having a storage control means for storing as a holding sound in the storage means, and one or a plurality of voice response messages and / or melody stored in the storage device by an operator's operation. By selecting, the storage device will Sent, said audio device is a voice response message a voice message from said storage device, audio data registration selection method characterized by storing in the storage means melody as holding tone. 2. The voice data registration / selection method according to claim 1, further comprising monitor means for monitoring the content of the voice response message or the held sound while the storage means is storing the content. 3. The voice data registration / selection method according to claim 1, further comprising means for reproducing the stored content and outputting it from a speaker after the storage in the storage means is completed. 4. The voice data registration / selection method according to claim 1, wherein after the storage in the storage unit is completed, the standby state is automatically returned. 5. In the operation of connecting to the storage device according to claim 1, when the voice response message is registered, the hold key is recorded by pressing the off-hook key and then the record key. The method for selecting and registering voice data, further comprising means for automatically connecting to the storage device by pressing the off-hook key and then the hold key. 6. A storage device for storing a plurality of voice messages and / or a melody, a sending means for sending a voice response message and / or an on-hold tone by an operator operation during automatic response, and the voice response message and / or the hold. Storage means for storing sound, selection means for selecting one or more from a plurality of voice messages and / or melody stored in the storage device, and voice message from the storage device as a voice response message, or melody And a voice control device having a storage control means for storing as a holding sound in the storage means, and one or a plurality of voice response messages and / or melody stored in the storage device by an operator's operation. By selecting, the storage device will Sent, said audio device, said storage as a voice response message a voice message from the device, the audio data registration selection device and to store in the storage means the melody as holding tone. 7. The voice data registration / selection device according to claim 6, further comprising monitor means for monitoring the content of the voice response message or the holding tone while the voice response message or the holding tone is being stored in the storage means. 8. The voice data registration / selection device according to claim 6, further comprising means for reproducing the stored content and outputting it from a speaker after the storage in the storage means is completed. 9. The voice data registration / selection device according to claim 6, wherein the storage device automatically returns to a standby state after the storage in the storage unit is completed. 10. The operation of connecting to the storage device according to claim 6, wherein when a voice response message is registered, a hold tone is recorded by pressing an off-hook key and then a recording key. Is a voice data registration / selection device having means for automatically connecting to the storage device by pressing an off-hook key and then a hold key.