JPH08107452A - Telephone system - Google Patents

Abstract

PURPOSE: To quickly answer with a person in behalf of an absent person by providing a register button for setting the registration of absent person information and a display for displaying the registered absent person information at an extension telephone set. CONSTITUTION: An extension telephone set 1 connected to a private exchange 10 is provided with a register button 6 for setting the registration of absent person information and a display 7 for displaying the registered absent person information. The private exchange 10 is provided with a RAM 13 for storing an extension number corresponding to a personal number. When the register button 6 is operated and the absent person information such as the scheduled date and time to return to the seat is inputted in the case of leaving the seat, the RAM 13 registers the absent person information. When the personal number on the side to be called is dialed from a call originating side extension telephone set, a CPU 11 of the private exchange 10 calls the extension telephone set of the extension number corresponding to the personal number and displays the absent person information stored in the RAM 13 on the display 7 of that extension telephone set. Thus, the person who answers on behalf of the absent person can immediately confirms the schedule of return to the seat or the like.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone device for promptly confirming the location of a receiver of a called telephone when the recipient is absent and transmitting the information to the calling party.

[0002]

2. Description of the Related Art FIG. 14 is a flowchart showing an operation of a private branch exchange telephone according to a conventional example for making a telephone contact between extension lines and between an extension line and an outside line. When making a call using the extension telephone (step S121) or when making an external call to transfer to the other party (steps S122 and S123), the telephone is connected to the extension number of the other party (step S124), but the recipient can be seen. Since the call is made in the absence of the called party, if the called party has a called party, the called party responds to the called party (step S12).
5) If there is no recipient, the service will be responded by the following method, and the service will be degraded.

1) There is no one near the telephone and the telephone cannot be answered, and the person who called the telephone either hangs up or calls another extension telephone (steps S126 and S12).
7). 2) If the proxy response is included, the reception response is made as a proxy response on another telephone (steps S128 and S129). 3) A person distant from the telephone reaches the telephone that is ringing and picks up and receives the telephone (step S130).

[0004]

As described above, conventionally, when a call is made to an absentee, a receiver at a seat near the absentee must answer the call. In order to confirm the whereabouts, for example, by looking at the action schedule located away from the seat, confirming the return date and time, and responding to the other person, etc., but to confirm the action schedule It took time and kept the other person waiting during that time, which was a waste of time and I was not able to respond quickly.

The present invention was made in order to solve the above-mentioned problems of the conventional example. Even if a call is made to an absentee, the receiver can immediately confirm the absentee's return time and the like, and the prompt It is an object of the present invention to obtain a telephone device that can deal with various situations.

[0006]

A telephone device according to the present invention displays, on an extension telephone connected to a private branch exchange, a registration button for registering and setting absentee information and registered absentee information. And a display unit for storing the extension number corresponding to the personal number and the absentee information in the private branch exchange, and the storage unit based on the input of the absentee information based on the operation of the registration button. While registering absentee information, the extension telephone with the extension number corresponding to the personal number is called based on the dialing operation of the personal number of the called side from the extension telephone of the calling side, and the storage unit is displayed on the display unit of the extension telephone. And a control means for displaying and controlling the stored absentee information.

Further, the control means calls another extension telephone when the extension telephone of the called party's personal number is busy and displays the absentee information stored in the storage section on the display of the extension telephone. It is characterized by controlling.

Further, the extension telephone is further provided with a personal card reader for reading a personal number and a personal card in which the extension number is registered.

The extension telephone is further provided with a destination button for registering a destination extension telephone number, and an area for storing destination information is provided in the storage section of the private branch exchange. is there.

Further, the extension telephone is further provided with a call button for displaying the information stored in the storage section on the display.

Further, the extension telephone is further equipped with a return button for erasing and releasing the information stored in the storage section of the private branch exchange when returning.

[0012]

In the telephone device according to the present invention, the control means registers the absentee information in the storage unit based on the input of the absentee information based on the operation of the registration button, and the call from the extension telephone set on the originating side is called. Call the extension telephone having the extension number corresponding to the personal number on the basis of the dialing operation of the personal number on the side and control the display of the absentee information stored in the storage unit on the display of the extension telephone to make a telephone call when the person is absent. Even if the call is received, the receiver can immediately confirm the absence information such as the return date and time on the display device of the telephone, and can quickly respond.

Further, by the control means, when the extension telephone of the called party's personal number is busy, another extension telephone is called and the absentee information stored in the storage unit is displayed on the display of the extension telephone. By controlling the display, the absentee information can be immediately confirmed even by the extension telephones other than the called side, and it is possible to respond promptly.

Further, since the extension telephone is further provided with a personal card reader for reading a personal number and a personal card in which the extension number is registered, it is possible to prevent an error in the number from occurring.

Further, the extension telephone is further provided with a destination button for registering the extension telephone number of the destination, and an area for storing the destination information is provided in the storage section of the private branch exchange, so that the reception target person You can also check the destination when you are away.

Further, the extension telephone is further provided with a call button for displaying the information stored in the storage section on the display unit, so that the absentee information of all persons registered in the storage section can be displayed. I can confirm.

Further, since the extension telephone is further provided with a return button for erasing and releasing the information stored in the storage section of the private branch exchange when returning, it is possible to cancel the registration of the absentee information in the storage section. Etc. can be changed.

[0018]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below with reference to illustrated embodiments. Example 1. FIG. 1 is a configuration diagram illustrating a telephone device according to the first embodiment. In FIG. 1, reference numeral 1 denotes an extension telephone connected to a private branch exchange 10 to be described later through a telephone line 9. In addition to the handset 2 and the numeric keypad 3, the extension telephone 1 is for canceling the registration mode when returning to the office. Return button 4 and call button 5 for displaying absentee information for each individual on a display described later.
And a registration button 6 for setting a registration mode of absentee information when leaving a seat, and a display 7 for displaying absentee information such as return time and return date registered for each individual. And a memory 8 for storing the personal number of the caller of the incoming call
It has and.

Further, a control means for controlling the private branch exchange function, registration of absentee information, display on the display 7, and deregistration in the private branch exchange 10 via the telephone line 9 to the extension telephone 1. 11 as a personal computer, a ROM 12 that stores programs for controlling operations by the CPU, fixed data, and the like, and a personal memory that stores the name, personal number, extension number, return time, and return date for each extension group. The RAM 13 and the interface 14 for connecting to an external device are provided, and the name, personal number, and extension number are input by the registration device (for example, personal computer) 15 connected to the private branch exchange 10.

Next, the operation of the above configuration will be described with reference to the flowcharts shown in FIGS. Figure 2
Is a flow chart showing a control operation by the CPU 11 in the registration mode for registering absentee information such as return time when leaving a seat. The registration contents are displayed on the display 7 during registration. First, at the start of registration, the telephone is brought into the on-hook state, the registration button 6 is pressed, and the personal number is registered with the ten keys 3 (steps S21 to S23). For example, like the stored information in the RAM 13 shown in FIG. 1, the personal number of Mr. Yamamoto whose extension number is "223" is "706", so the personal key "706 #"(# is the number Will be finalized)
Press.

Next, in the case of returning to the seat on the day, the scheduled return time is registered with the ten keys 3 (steps S24 and S25). For example, in the case of 17:00, "1700 *" (* is settled) is pressed as the scheduled return time with ten keys 3. On the other hand, in the case of returning after the next day, the scheduled return date and time are registered with the ten-key pad 3 (steps S24 and S2).
6). For example, in the case of 9:00 on July 10, Numpad 3 is used to set the scheduled return date and time as "0710 # 0900."
* "(# Means month and day, * means time).

Further, the above step S25 or S26
When the registration is completed, the registration is completed by pressing the registration button 10 (step S27). When the user forgets to press the registration button 10 after passing through the step S25 or S26, the registration is automatically completed after a predetermined time has passed (step S28). In order to prevent registration mistakes made by others, the system can be registered only by extension telephones registered in the personal memory 4 of the exchange 5.

FIG. 3 is a flow chart showing a control operation by the CPU 11 for displaying and displaying on the display 7 the absent person information such as the return time of the person when the person is absent when calling the extension number. First, when the caller's extension telephone dials the personal number of the called party, the CPU 11
The extension number corresponding to the personal number registered in the AM 13 is called. For example, when calling Mr. Yamamoto, dialing the personal number "706" causes the CPU 11 to call the extension telephone having the extension number "223" corresponding to the personal number "706" according to the normal connection control. At this time, when the extension telephone having the extension number “223” is busy, a nearby telephone is called. The personal number "706" is stored in the memory 8 of the extension telephone connected in response to such a call (step S31).

At the time of connection for reception, there is no problem when the person himself / herself receives it, but when a person other than the person himself / herself receives it and the person himself / herself is absent, the receiver pushes the call button 9 of the telephone 1. The CPU 11 reads from the RAM 13 the absentee information of the return date / return time corresponding to the personal number “706” stored in the memory 8, and displays the return date / time of the relevant person on the display 7 of the telephone 1. The return time is displayed and controlled (steps S32 to S34). For example, "Yamamoto 7/1
“09:00” (the name may be a personal number) is displayed, which allows the sender to be notified immediately when the person in question returns without looking at the action schedule. At this time, if the personal number is different, the personal number and the confirm button (example #) are pressed by the ten-key pad 3 during the call from the caller side (step S35).
The PU 11 executes the above step S31 and subsequent steps, and displays the return date and return time of the person concerned on the calling display 7.

In order to cancel the registration contents when returning, the return button 8 and the personal number are pressed, so that the CPU
By 11, the registered contents are erased from the RAM 13 and released.

Therefore, according to the first embodiment, the extension telephone having the extension number corresponding to the personal number is called based on the dialing operation of the personal number of the called side from the extension telephone of the calling side. Since the absentee information stored in the RAM 13 is controlled to be displayed, the receiver can immediately check the absentee's return date and the like even when a call is made to the absentee, and quick response can be made. .

Example 2. In the above-described first embodiment, when canceling the registration contents when returning home, the return button 8 and the personal number are pressed to cancel the registration contents, but if the personal numbers of other people are pressed at this time, it is wrong. And release it. The second embodiment is made to prevent this.
That is, FIG. 4 shows a second embodiment in which the registration contents are canceled when returning to the seat.
5 is a flowchart showing a control operation by a CPU according to the present invention. In order for the absentee to return home and cancel the registered contents in the RAM 13, the return button 8 and the personal number are pressed (steps S41 and S42), and the CPU 11 causes the display 7 to display the registered contents. If the confirmation is OK, and if the confirmation is OK, a confirmation button (eg, #) is pressed to erase the registered content from the RAM 13 and release it (step S4).
3 to S45). If it is determined that the display content is incorrect in the upper step S44, steps 41 and thereafter are repeated.

Example 3. Next, FIG. 5 is a block diagram showing a telephone device according to a third embodiment, and in the third embodiment, FIG.
Remove the memory 8 of the extension telephone 1 of the first embodiment shown in
RAM based on dialing of personal number by CPU 11
When calling the extension telephone of the extension number registered in 13, without directly storing the personal number in the memory 8,
The display 7 controls the contents registered in the RAM 13 on the display 7 so that the person who picks up the telephone 1 can immediately check and respond. In FIG. 5, the same parts as those shown in FIG. 1 indicate the same parts, and as the internal configuration of the private branch exchange 10, for convenience, only the RAM 13 is shown.

In this third embodiment, registration when leaving the seat is the same as in the first embodiment. When the caller's extension telephone dials the called party's personal number, the CPU 11 causes the RAM to
Call the extension number registered in 13. For example, in the case of Mr. Yamamoto, dialing the personal number "706"
The CPU 11 calls the telephone of the extension "223". At this time, if the absentee information such as the return time and the return date is registered in the RAM 13, the content registered in the display 7 of the telephone 1 is displayed at the same time as the call. The person who picked up the telephone 1 can immediately respond because the return time and return date of the person concerned are displayed on the display 7.

If the person who made the call mistakenly dials his / her personal number, the displayed contents will be different. If the person's number and the confirm button (eg #) are pressed during the call, the CPU 11 will return the corresponding month. The day / return time is displayed on the call display 7. Further, when the user wants to see the situation of a person other than the one displayed on the display unit 7, the call button 9 is pushed, and the CPU 11
Displays the data of persons whose return time is registered in the group one by one each time the call button 9 is pressed. Therefore, it is possible to confirm the data of another person. When returning, the registration is canceled by pressing the return button 4 and the personal number.

Example 4. Next, FIG. 6 is a configuration diagram showing a telephone device according to the fourth embodiment. In the first and third embodiments described above, registration can be performed only from extension telephones registered in the RAM 13 in order to prevent registration errors, but in the fourth embodiment, a personal number and extension number are registered for each individual. By providing a private card reader 16 in the extension telephone 1,
The personal number and the extension number are registered without fail from any extension telephone. In FIG. 5, the same reference numerals as those of the first and third embodiments shown in FIGS. 1 and 5 indicate the same parts, and as the internal configuration of the private branch exchange 10, only the RAM 13 is shown for convenience.

In the fourth embodiment, when registering the return date / return time, the personal card (not shown) is inserted into the personal card reader 16 of the nearby telephone 1 and the return is made with the first and third embodiments. By registering the return date and return time by the same method, the data is registered in the RAM 13, and after the registration operation, the personal card (not shown) is removed from the personal card reader 16 and the processing is completed. Others are the same as those in the first and third embodiments. When returning to the seat, the data in the RAM 13 is released by pressing the return button 4 and pressing the personal number, or by pressing the return button 4 and inserting the personal card reader 16 of the telephone 1. .

Example 5. Next, FIG. 7 is a configuration diagram showing a telephone device according to the fifth embodiment. In the above-described first to fourth embodiments, it is understood that the reception target person is out of the seat by controlling the display of the absentee information in the RAM 13 on the display device 7, but it is not known where. In the fifth embodiment, the RAM 13 of the private branch exchange 10 is provided with an area for storing the extension number of the transfer destination as the destination, and the extension telephone 1 is provided with the transfer button 13 for registering the extension number of the transfer destination as the destination. Note that, in FIG. 7, the same reference numerals as those of the fourth embodiment shown in FIG. 6 indicate the same parts, and as the configuration inside the private branch exchange 10, for convenience, only the RAM 13 is shown.

The return date and return time are registered in the RAM 13 by the same method as in the first to fourth embodiments. At this time, the transfer destination is the extension button 1 of the extension telephone 1 and the extension of the transfer destination is registered. Register by entering your phone number. Confirm with transfer button 1
It is automatically registered by pressing 7 again or when a predetermined time elapses. As a result, as shown in the contents stored in the RAM 13 shown in FIG. 7, when calling Mr. Yamamoto, for example, if the personal number “706” is pressed, the CPU 11 in the private branch exchange 1 causes the telephone number of the transfer destination to be transferred from the RAM 13. "5
81 "is read and the extension telephone is called. If you do not get a response when you call, switch to the normal extension "223"
Call. Therefore, the telephone can be automatically transferred to the transfer destination for each individual while on the premises.

Example 6. Next, FIG. 8 is a configuration diagram showing a telephone device according to a sixth embodiment. As in the fourth embodiment described above,
Since it becomes expensive to attach the personal card readers 16 to all the extension telephones 1, in the sixth embodiment, the extension telephones 1A having the personal card readers 16 are grouped as one unit and other extension telephones are used. 1B uses a telephone without a personal card reader. This can reduce the price.
Note that, in FIG. 8, the same reference numerals as those of the sixth embodiment shown in FIG. 8 indicate the same parts, and as the configuration within the private branch exchange 10, for convenience, only the RAM 13 is shown.

Example 7. Next, FIG. 9 is a configuration diagram showing a telephone device according to the seventh embodiment. In the seventh embodiment, the storage area (extension A group) is registered as the RAM 13 of the private branch exchange 10 in addition to the registered contents in the RAM similar to the sixth embodiment shown in FIG. In addition to the first storage area 13A, a storage area (business trip destination memory) for storing a business trip destination number and its location is further provided as a second storage area 13B. Up to the sixth embodiment described above, the destination of the business trip is not known as the destination when going out, but the seventh embodiment
Then, in the registration device 15, the second storage area 13 of the RAM 13
The business trip destination name is registered in B in advance. Example 6 during a business trip
Similarly to the above, the return date and the return time are registered, and the transfer button 17 is pressed. For example, "461 #" is registered as the transfer destination telephone number, and "06 *" is pressed when making a business trip.
The confirmation “*” and “#” are used to distinguish between transfer and business trip. By doing so, the destination of the business trip can be determined on the display 7.

Example 8. Next, FIG. 10 is a configuration diagram showing a telephone device according to the eighth embodiment. Up to the seventh embodiment described above, only one person can confirm the action schedule with the call button 5, but when the person is absent, the presence of another person is often heard. In the eighth embodiment, a group-unit centralized display 18 is provided for each extension group, and the group-based centralized display 18 indicates the RAM 13 (first and second memories) of the private branch exchange 10 such as the return date and return time. Area 13A
And 13B) are displayed collectively. As a result, even if someone other than the person in question is present, it is possible to immediately respond.

Example 9. Next, FIG. 11 is a configuration diagram showing a telephone device according to the ninth embodiment. In Example 8 described above,
The display of the action schedules of persons other than the corresponding person was performed by extension group unit, but in the ninth embodiment, the section or department unit centralized display device 19 is provided and the return date, the return time, etc. are within the premises. RAM 13 of the exchange 10 (first and second storage areas 13
The data of all the persons registered in (including A and 13B) can be transmitted to the section or department unit centralized display 19 and used as basic data of the action schedule of the section or department.

Embodiment 10 FIG. Next, FIG. 12 is a flowchart showing the control operation by the CPU according to the tenth embodiment. Up to the above-described embodiment, when the person cannot return to the home by the return time registered by the person, the registered return time is registered as it is. In the tenth embodiment, when the return time of the person has passed (step S121), the extension telephone is automatically called (step S122), and the message informs the person that the return time has passed (step S122). S123, S124). The recipient who receives it confirms whether or not there is an appropriate person, and if he / she is returning, performs a returning process (steps S125 and S126). If the person has not returned, the person concerned is contacted to change the return time (steps S125 and S127). By doing so, when the return time elapses, it is notified and the return time is changed.

Example 11. Next, FIG. 13 is a flowchart showing the control operation by the CPU according to the eleventh embodiment. In the tenth embodiment described above, there are times when the return time cannot be confirmed when there is no corresponding person. In this Example 11,
If there is no corresponding person and the return processing is not performed within the specified time, the pager of the corresponding person is automatically notified and the fact that the return time has elapsed is notified and the return time Prompt for change. That is, in the flowchart shown in FIG. 13, steps S131 to S136 are the same as those in FIG.
Steps S121 to S in the flowchart shown in FIG.
Similar to the processing up to 126, but in step S135, if there is no corresponding person and the returning process is not performed within the predetermined time, steps S137 to S139 are executed to automatically execute the corresponding person. A pager will be automatically issued to notify you when the return time has passed and prompt you to change the return time.

[0041]

As described above, according to the present invention, the control means provided in the private branch exchange registers the absentee information in the storage unit based on the input of the absentee information based on the operation of the registration button. , Calling the extension telephone of the extension number corresponding to the personal number based on the dialing operation of the personal number of the called side from the extension telephone of the calling side, and displaying the absentee information stored in the storage unit on the display unit of the extension telephone. Since the display control is performed, even if a call is received when the user is absent, the receiver can immediately confirm the absentee information such as the date and time of returning home on the display of the telephone, and can quickly respond.

Further, by the control means, when the extension telephone of the called party's personal number is busy, another extension telephone is called and the absentee information stored in the storage unit is displayed on the display of the extension telephone. By controlling the display, the absentee information can be immediately confirmed even by the extension telephones other than the called side, and it is possible to respond promptly.

Further, since the extension telephone is further provided with a personal card reader for reading a personal number and a personal card in which the extension number is registered, it is possible to prevent an incorrect number from occurring and register the absentee information. To ensure.

In addition, the extension telephone is further provided with a destination button for registering the extension telephone number of the destination, and the storage section of the private branch exchange is provided with an area for storing the destination information. You can also check the destination when you are away.

Further, since the extension telephone is further provided with a call button for displaying the information stored in the storage unit on the display unit, the absentee information of all persons registered in the storage unit is displayed. I can confirm.

Further, the extension telephone is further provided with a return button for erasing and canceling the information stored in the storage section of the private branch exchange when returning to the seat, thereby canceling the registration of the absentee information in the storage section. Etc. can be changed.

[Brief description of drawings]

FIG. 1 is an overall configuration diagram of a telephone device according to a first embodiment of the present invention.

FIG. 2 is a flowchart showing a control operation by the CPU of FIG. 1 in a registration mode of absentee information in a RAM.

FIG. 3 is a flow chart showing a control operation in a display mode of absentee information on a display by the CPU of FIG.

FIG. 4 is a flowchart according to the second embodiment of the present invention and showing the control operation when the CPU cancels the registration contents of the RAM when returning to the seat.

FIG. 5 is an overall configuration diagram of a telephone device according to a third embodiment of the present invention.

FIG. 6 is an overall configuration diagram of a telephone device according to a fourth embodiment of the present invention.

FIG. 7 is an overall configuration diagram of a telephone device according to a fifth embodiment of the present invention.

FIG. 8 is an overall configuration diagram of a telephone device according to a sixth embodiment of the present invention.

FIG. 9 is an overall configuration diagram of a telephone device according to a seventh embodiment of the present invention.

FIG. 10 is an overall configuration diagram of a telephone device according to an eighth embodiment of the present invention.

FIG. 11 is an overall configuration diagram of a telephone device according to a ninth embodiment of the present invention.

FIG. 12 is a flowchart showing a control operation by a CPU according to the tenth embodiment of the present invention.

FIG. 13 is a flowchart showing a control operation by a CPU according to an eleventh embodiment of the present invention.

FIG. 14 is an operation flowchart of a telephone device according to a conventional example.

[Explanation of symbols]

1 extension telephone, 4 return button, 5 call button, 6 registration button, 7 display, 10 private branch exchange, 11 CPU, 1
3 RAM, 16 personal card reader, 17 transfer button.

Claims (6)

[Claims] 1. An extension telephone connected to a private branch exchange,
A registration button for performing registration setting of absentee information, and a display device for displaying registered absentee information,
In the private branch exchange, a storage unit that stores an extension number corresponding to a personal number and absentee information, and absentee information is registered in the storage unit based on the input of absentee information based on the operation of the registration button. , Calls the extension telephone of the extension number corresponding to the personal number of the called side from the extension telephone of the calling side and displays the absentee information stored in the storage unit on the display of the extension telephone. A telephone device having control means for controlling. 2. The control means calls another extension telephone when the extension telephone of the called party's personal number is busy and displays the absentee information stored in the storage unit on the display of the extension telephone. The telephone device according to claim 1, wherein the telephone device is controlled. 3. The telephone device according to claim 1, wherein the extension telephone further comprises a personal card reader for reading a personal number and a personal card in which the extension number is registered. 4. The extension telephone is further provided with a destination button for registering an extension telephone number of a destination, and a storage section of the private branch exchange is provided with an area for storing destination information. The telephone device according to any one of 1 to 3. 5. The telephone according to claim 1, wherein the extension telephone is further provided with a call button for displaying the information stored in the storage unit on the display. apparatus. 6. The extension telephone is further provided with a return button for erasing and releasing information stored in the storage section of the private branch exchange when returning to the office. The telephone device described in.