JPH07234894A - Request content inputting method - Google Patents

Abstract

PURPOSE:To store data on requesting clients, requested items and requested content designating methods in a storage device and to process inquiry from the clients concerning these kinds of information by using a computer and a computer network. CONSTITUTION:This method is provided with a display device 1 for characters and charts, selective input device 2 for selecting a character string and the chart to be inputted at the specified positions of a display picture, symbol input device 3 for inputting character strings, storage device 4 for preserving and managing data, and processor (computer) 5 for executing an inputted command. The storage device 4 stores the requesting clients, the requested items, the requested content designating methods, detailed requested contents, the deadline of execution, the report destination of a requested content executed result report and its reception number.

Description

DETAILED DESCRIPTION OF THE INVENTION [Industrial field of application] The present invention introduces a computer into a department that receives request content, or places where a request content reception process and a requester of the request content are located. The present invention relates to a request content input method suitable for introducing a computer into a computer, inputting the request content using a display screen such as a CRT or a liquid crystal display, a mouse and a keyboard, and notifying the department implementing the request content. [Prior Art] Conventionally, when a department required a request for processing, it was common to create and submit a document in a format specified by the department. [Problems to be solved by the invention] In this case, the client goes to the department, obtains the document of the form, and understands the instruction of the filling method, or the document is instructed by the person in charge of the department. It was necessary to create a document and submit the document to the department in charge. Therefore, there is a drawback that it takes a lot of time. Furthermore, the person in charge of the department that accepts the request makes a great deal of explanations on how to fill in the requester's inquiry, checking the submitted documents for errors, and investigating inquiries about the implementation status of the request contents. It had the drawback of taking time. [Means for Solving the Problems] In order to solve these problems, an object of the present invention is to store a request destination, a request item, and a request content designating method in a storage device so that a requester regarding the information can obtain the information. To process the query of using computers and computer networks. In order to achieve such an object, the present invention provides "who", "what", and "how" so that a general client who does not have specialized knowledge of a computer can easily operate. It is characterized by taking a unified operation method in the form of requesting and notifying the result of "when" and "where". [Operation] According to the present invention, when there are a plurality of requested departments, when there are a plurality of request items accepted by the requested department, when there is a client at a location geographically distant from the requested department, and when there is a requested department This is effective when the number of persons in charge is small and the waiting time for the client's turn is long. [Embodiment] An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 shows the configuration of an embodiment of the request content inputting method according to the present invention. Display device 1 and selection input device 2
And a symbol input device 3, a storage device 4, and a processing device 5. As an interactive interface between the system of FIG. 1 and the client, “Who asks what (How) and how (How), when (When) and where (Wher).
Set the following basic format with 6 parameters including the message "Pass result to e)" and its identification number (Which). (Who :, What :, How :, When :, Wh
ere :, Which :) Who is the requestee. What is the type or name of the requested work and corresponds to the name of the conventional submitted document. How is the details of the content of the request, and corresponds to the format of the conventional submission document or the content entered in the format. When is the deadline for the task. Where
Is the reply destination of the result. Which is a reception number or code for identifying the received request. The specifications of each parameter are shown below. (1) When a constant or a variable in which a specific value is assigned to the Who parameter is designated, it means the designation of the request destination, and if "?" Is added in front of it, an explanation of the designated item is given. It means a request, and when a variable that is not assigned a value and preceded by "?" Is specified, it means the inquiry about the requestee. (2) When a constant or a variable in which a specific value is assigned to the What parameter is designated, it means the designation of the requested business type, and if "?" Is added before it, an explanation of the designated item When a variable to which a value is not assigned is preceded by "?" Is specified, it means the inquiry about the requested business type. (3) When a constant or a variable in which a specific value is assigned to the How parameter is specified, it means the specification of the details of the request, and if "?" Is added before it, an explanation of the specified item Means a request, and when a variable that is not assigned a value and preceded by "?" Is specified, it means the inquiry about the details of the request. (4) When a constant or a variable in which a specific value is assigned to the When parameter is designated, it means the designation of the implementation deadline, and if "?" Is added before that, the description of the designated item is explained. It means a request, and when a variable that is not assigned a value and preceded by "?" Is specified, it means the inquiry regarding the execution deadline. (5) When a constant or a variable in which a specific value is assigned to the When parameter is specified, it means the specification of the reply destination,
If "?" Is added in front of it, it means that the explanation of the specified item is required, and when a variable to which a value is not added is preceded by "?" Is specified. Means the inquiry about the reply destination. (6) When a constant or a variable in which a specific value is assigned to the Which parameter is designated, it means the designation of the request identification number, and if "?" Is added in front of it, an explanation of the designated item Means a request, and when a variable that is not assigned a value and preceded by "?" Is specified, it means the inquiry about the request identification number. The above message formats are basically internal specifications, and the display and input formats that serve as the interface between the actual system and the user are input by filling in the form (tabular format) and sequentially displaying text (keywords). Guidance, display / selection of icons and menus for each item,
It is possible to select from each method of. FIG. 2 shows a detailed flow of the operation of the processing device 5 of FIG. As shown in FIG. 2, first, in step 11, the initial screen is displayed so that the client's input message can be accepted. If there is input from the client, in step 12, the input message is accepted and its contents are decoded. In step 13, if the input message is an inquiry about the input method of a certain parameter, in step 14, the data regarding the input method of the specified parameter is retrieved from the storage device,
Display the result and go to step 12. If not, go to step 15. In step 15, if the input message is an explanation request relating to the data having the input message, in step 16, the explanation sentence relating to the specified data is retrieved from the storage device, the result is displayed, and the continuation command is inputted. And cancel the display and go to step 12. If not, go to step 17. In step 17, if the input message is a data entry,
In step 18, the input data is written in the storage device, the fact that the input data itself or the corresponding data in the column has been input is displayed in the corresponding column of the screen corresponding to the input data, and the process proceeds to step 12. If not, go to step 19. In step 19, if the input message is a reception request of the request content, in step 20, the reception number is added to the request content and written in the storage device, the reception number is displayed, and the completion command is input. When done, it ends. If not, go to step 21. In step 21, if the input message is a status report request of the request content that has already been received, in step 22, the implementation status of the request content of the specified reception number is retrieved from the storage device and the result is displayed. Then, when the completion command is input, the process ends. If not, go to step 23. In step 23, if the input message is a request to cancel the process, the process ends. If not, step 12
go to. The following is a usage example. In step 12 of the flow chart of FIG. 2, the execution progress after inputting the following message will be explained. 3 However, for the sake of simplicity, the following basic format is used instead of the external specification display format. (Who :, What :, How :, When :, Wh
ere:, Which :,) a, b, ...: Variable with constant or value substituted? a ,? b, ...: Request for explanation of items specified above (help function) u, v, ...: Variables to which no value is assigned? u ,? v, ...: Inquiry about items corresponding to the above Same as (1) below is an example of a work request. (1) (a, b, c, d, e, x) Request the request detail a for request item b from the request destination a, specify that the result be notified to the reply destination e by the deadline d, and receive Enter the reception number you entered in x. The actual input format depends on the client terminal (the same applies below). In addition, d
Alternatively, it can be omitted when the specification of e is unnecessary. In the flowchart of FIG. 2, steps 12, 13, 15, 1
It is executed in the order of 7, 19, 20. The following (2) is an example of an inquiry about the implementation status of the requested content. (2) (a, b, ...,? F) The status of the request content of the receipt number f is displayed in the request item b that has been requested to the request destination a. In the flowchart of FIG. 2,
The steps 12, 13, 15, 17, 19, 21, 21 and 22 are executed in this order. The following (3) to (7) are examples of inquiries about requestees, request items, and formats. In both cases, steps 12, 13, and 14 are executed in this order in the flowchart of FIG. (3) (a, b,? X) A format for requesting the request item b to the request destination a is displayed, and input is guided. The display format depends on the terminal of the client (the same applies below). (4) (a,? X) A list of request items in charge of the request destination a is displayed, and it is possible to select and specify from among them. (5) (? X, b) All requestees in charge of request item b are displayed, and it is possible to select and specify from among them. (6) (? X,? Y = “character string”) All request destinations and request items in charge of request items related to the keyword “character string” are displayed, and it is possible to select and specify from them. Becomes. Specifically, the keyword "character string" included in the name or description of the requested item is searched and displayed. (7) (? X,? Y) All request destinations and the request items they are in charge of are displayed, and it is possible to select and specify from among them. The following (8) and (9) are examples of requests to explain the work content. In both cases, steps 12 and 1 in the flowchart of FIG.
It is executed in the order of 3, 15 and 16. (8) (? A) The work content of the requestee a is explained. (9) (a,? B) The contents of the request item b in charge of the request destination a are explained. In order to explain a specific operation example of the present invention, an example of "submitting an address change notification to the General Affairs Division" will be described with reference to FIG. When the embodiment of the present invention is applied to this, the following operation is performed. (1) As shown in FIG. 3 (a), the initial screen is displayed on the display device. Here, the client clicks the blank space on the right side of the request destination column on the screen with the mouse. The basic format of the input message at this time is (? X). (2) As shown in Fig. 3 (b), the list of requestees is displayed. From there, select the General Affairs Division with the mouse and click. (3) As shown in Fig. 3 (c), the General Affairs Division is displayed on the right side of the request destination field. Then, click the blank field to the right of the request item field below it with the mouse. The basic format of the input message at this time is ("General Affairs Division",? Y). (4) As shown in Fig. 3 (d), a list of request items is displayed. Select the address change notification with the mouse and click. The address change notice will be displayed in the right column of the request item. Next, click the blank column to the right of the content details column with the mouse. The basic format of the input message at this time is
("General Affairs Division", "Address Change Notification",? Z). (5) As shown in Figure 3 (e), the address change notification format is displayed. Enter the employee number, zip code, new address, and telephone number according to the input guidance, and click the input button with the mouse. <Entered> is displayed to the right of the details column. Then, check the contents and click the request button. The basic format of the input message at this time is ("General Affairs Division", "Address Change Notification", ("Employee Number" = "71195)
4 ″, “postal code” = “226”, “new address” = “Yokohama City. ． ． "," Telephone number "=" 99-999-999
9 ″) ,,,? W). (6) As shown in FIG. 3 (f), the reception number is displayed on the right of the reception number column, and clicks the Finish button to finish. In order to explain another example of the concrete operation example of the present invention, an example of "requesting the issuance of a certificate of enrollment in a state where the department in charge of issuing the enrollment certificate and the name of the application document are unknown" is shown in FIG. explain. When the embodiment of the present invention is applied to this, the following operation is performed. (1) As shown in FIG. 4 (a), the initial screen is displayed on the display device. Here, the client inputs the character string "certificate of enrollment" in the blank space to the right of the request item column on the screen, and clicks the input button with the mouse. The basic format of the input message at this time is (? X,? Y = "proof of enrollment"). (2) As shown in FIG. 4 (b), the Student Division is displayed in the right column of the request destination column of the screen, and the application for issuance of a student certificate is displayed in the right column of the request item. To see the explanation of the contents, click the application for certificate of enrollment in the right column of the request item with the mouse. The basic format of the input message at this time is
("Student Section" ,? "Application for Certificate of Enrollment"). (3) As shown in Fig. 4 (c), the explanation about the application for certificate of enrollment is displayed. After understanding the contents, click the continue button. (4) As shown in Fig. 4 (d), the explanation about the application for issuance of the Certificate of Enrollment disappears, so click the blank box to the right of the details column with the mouse. The basic format of the input message at this time is (“Student Section”, “Application for Certificate of Enrollment” ,?
z). (5) As shown in Fig. 4 (e), the student ID number field and the name field are displayed. Enter the corresponding data in the blanks on the right and click the input button with the mouse.
<Entered> is displayed to the right of the content details column. Therefore,
Click the blank box to the right of the deadline column. The basic format of the input message at this time is (“Student Section”, “Application for Certificate of Enrollment”, (“School ID Number” = “711954”, “Name”)
= "Meiji Ikuta") ,? u). (6) As shown in Fig. 4 (f), a list of selection items related to the deadline is displayed. If you select the express delivery registered with the mouse and click it, the express delivery registered is displayed in the right column of the deadline. Be done. Next, enter the destination in the blank space to the right of the reply destination field, and click the input button with the mouse. (7) As shown in Fig. 4 (g), the destination is displayed in the blank space to the right of the reply destination field. After confirming the entire contents, click the request button with the mouse. The basic format of the input message at this time is ("Student Section", "Application for Certificate of Enrollment", ("School ID Number" = "711954", "
Name "=" Meiji Ikuta ")," Express delivery registered "," Kawasaki city. ． ． ″,? W). (8) As shown in FIG. 4 (h), the reception number is displayed to the right of the reception number column, and the process is ended by clicking the Finish button. The modification examples shown in Fig. 5 and Fig. 6 are conceivable in Fig. 5. In Fig. 5, each device in Fig. 1 is divided into a device used by the client and a device in the department in charge of accepting the request, The devices used by the client include devices corresponding to the display device, the selection input device, and the symbol input device shown in Fig. 1. The device of the department in charge of accepting the request is shown in Fig. 1. This is an effective method of inputting request contents when the client and the department in charge of receiving the request are geographically separated, and when there are multiple clients. Department in charge of accepting requests for the equipment in Figure 5 A device that separates the storage device that stores the request destination, the request item, and the request content specification method from the device, and makes it possible to commonly use the devices of the department in charge of accepting requests and the devices used by the requester. (Server) Request input that is effective for processing inquiries regarding request destinations, request items, and request content specification methods when there are multiple departments in charge of request reception and they are geographically distant [Effects of the Invention] [Effect of the Invention] As can be seen from the embodiments described above, according to the present invention, when a process request for a certain department is conventionally required, it follows the format defined by that department. The documents that were created and submitted were made electronically available, and "who", "what" and "how" were requested, and the results were "when" and ""Where" to notify, By introducing the method of operation was unified in basic form to say, the requester of the general does not have the specialized knowledge of the computer makes it easy to operate, can significantly reduce the time required for the client's. Furthermore, the person in charge of the department in charge of accepting requests can significantly reduce the time required for explanations to the inquiries about the entry method from the requester and for the inquiry about the implementation status of the request contents.

[Brief description of drawings]

FIG. 1 is a block diagram of an embodiment of a request content input method according to the present invention, FIG. 2 is a flow chart showing an example of the operation of the processing apparatus of FIG. 1, and FIGS. 3 and 4 are respectively FIG. A usage example using the embodiment of the present invention, FIGS. 5 and 6 are configuration diagrams of another embodiment of the request content inputting method according to the present invention.

[Explanation of symbols]

1: display device, 2: selection input device, 3: symbol input device,
4: storage device, 5: processing device.

Claims (4)

[Claims] 1. A display device for characters and diagrams, a selection input device for selecting character strings and diagrams to be input at a specific position on a display screen, a symbol input device for inputting character strings, and data storage and management. In a request content input method for receiving request content in a system having a storage device and a processing device (computer) that executes an input command, a request destination, a request item, and a request content designating method are stored in the storage device. By inputting the request destination from the symbol input device or by displaying the request destination stored in the storage device on the display device and selecting the request destination from the display device using the selection input device, The request destination is specified and the request item is input from the symbol input device, or the request item stored in the storage device is displayed on the display device, and the selection input device is selected from the items. Use to select the request item,
The request item is specified by displaying the request content designation method stored in the storage device on the display device, and the request content details are designated using the selection input device and the symbol input device according to the request content designation method. By doing so, the request content details are specified, and the identification number is added to the request content input by specifying the request destination, the request item, and the request content details, and the request content and the identification number are combined and stored in the storage device. It is stored, and this identification number is displayed on the display device to notify the requester, and when the inquiry about the implementation status of the request content is made by inputting this identification number from the selection input device or the symbol input device, the implementation status Is displayed on the above display device, the request content input method. 2. When the above-mentioned request content is input, in addition to the designation of the request destination, the request item and the detail of the request content, the execution deadline of the request content and the reply destination of the execution result of the request content are the selection device or the symbol input device The request content input method according to claim 1, characterized in that it is specified using. [Claim 3] When inputting the above-mentioned request content, regarding the request destination, the request item, the request content details, the request content implementation deadline, and the request content implementation result Before specifying the content, by inputting a command requesting an explanation of how to input the content using the selection input device or the symbol input device,
Claim 1 wherein the requested data is retrieved from the storage device and displayed on the display device.
How to enter the request details described in the section. [Claim 4] At the time of inputting the request content, some of the items to be specified of the request destination, the request item, the request content details, the request content implementation deadline, and the request content implementation result reply destination have already been specified. By inputting a command requesting a detailed description of an item the contents of which are designated using the selection input device or the symbol input device, the requested data is retrieved from the storage device and displayed on the display device. The request content input method according to claim 1 characterized by the above.