JPH0685913A - Communication system - Google Patents

Abstract

PURPOSE:To provide the communication system stopping the use of a terminal equipment in response to the state of a terminal equipment set to the available state and releasing an identification' code allocated to the terminal equipment. CONSTITUTION:A terminal equipment whose automatic incoming call distribution function is set in the log-in state is stored in a memory 6 together with an identification code relating to the log-in, a fault of terminal equipments S1, S2, S3-Sn in the system is monitored by a fault monitor control section 3 and when a terminal equipment having a fault is detected, whether or not the terminal equipment is set in the log-in state is checked by referencing the storage of the memory 6 and when set in the log-in state, the log-in state is forcibly released by a call processing control section 4.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention logs in to an arbitrary terminal in a system by its own identification code and evenly distributes incoming calls from the network to a plurality of terminals in the logged-in state. The present invention relates to a communication system having an automatic incoming call distribution function, and particularly to a communication system for forcibly canceling the login state when a failure occurs in a terminal in the login state.

[0002]

2. Description of the Related Art Conventionally, there is known a communication system which provides a communication service for distributing an incoming call from a network to a plurality of terminals in the form of a representative number.

This communication system comprises, for example, an exchange and a plurality of terminals connected to the exchange, and the exchange distributes an incoming call to the plurality of terminals.
This communication system is used for, for example, a reservation service. By the way, in the case of this communication system, since the terminals to which calls are distributed are fixed, the number of responders is also fixed, which makes it difficult to respond to changes in the incoming call volume, and it is not possible to grasp the working state of the responders. There was a problem. Therefore, conventionally, a communication system capable of automatic incoming call distribution (ACD) has been proposed.

In this communication system capable of automatic incoming call distribution, a plurality of responders each enter an identification code (ID) that they have for an arbitrary terminal from an input section of the terminal, and the terminal is in a login enabled state. Then, the exchange is configured to equally distribute the incoming call from the network to the terminals in the logged-in state.

In this communication system capable of automatic incoming call distribution, since it is possible to make any terminal log in or log out, the number of terminals to respond to can be made variable, and the work of each terminal to respond to can be changed. It is possible to manage the state based on the identification number of each terminal.

By the way, in this communication system capable of automatic incoming call distribution, when the terminal in the logged-in state becomes unavailable due to some reason, the responder using the terminal responds to the incoming call at the terminal. Since the response process cannot be performed and the responder of this terminal cannot work with the identification code assigned to this terminal, a very inconvenient situation occurs.

[0007]

As described above, in the conventional communication system, when the responder inputs the identification code and the terminal in the login state becomes unusable due to a failure or the like, the responder receives the identification code. There was a problem that the work by could not be continued.

In view of this, the present invention is a communication system that enables a responder to continue working with an identification code even when a terminal in the logged-in state of the automatic incoming call distribution function becomes unusable due to a failure or the like. The purpose is to provide.

[0009]

In order to achieve the above object, the present invention dials an individual's identification code to log in to an arbitrary terminal in the system and logs an incoming call from the network into this login state. In a communication system having an automatic incoming call distribution function for evenly distributing calls to a plurality of terminals, storage means for storing the terminals in the logged-in state together with the identification code, and monitoring the failure of the terminals in the system When the fault monitoring means and the fault monitoring means detect a faulty terminal, the memory of the storage means is checked to see if the terminal is in the login state. And a forcibly releasing means for forcibly releasing the state.

[0010]

Function: The terminal in the logged-in state of the automatic incoming call distribution function is stored in the storage means together with the identification code relating to the login, and the failure of the terminal in the system is monitored by the failure monitoring means, and the failure is generated by the failure monitoring means. When the terminal which has logged in is detected, it is checked whether the terminal is in the logged-in state by referring to the memory of the storage means, and when it is in the logged-in state, the logged-in state is forcibly released by the forced canceling means.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of a communication system of the present invention will be described in detail below with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of a communication system of the present invention. A communication system of an embodiment of the present invention shown in FIG. 1 includes a private branch exchange (PBX) 1 to which a line 2 is connected, and a plurality of terminals S1, S2, S3 to Sn accommodated in the private branch exchange 1, In the private branch exchange 1, a failure of the call processing control unit 4 and the terminals S1, S2, S3 to Sn to which the line 2 is connected is monitored via the terminal main unit 5, and the failure is notified to the call processing control unit 4. The monitor control unit 3, the terminal control unit 5 to which the terminals S1, S2, S3 to Sn are connected, and the memory 6 for storing the login state of the automatic incoming call distribution function are provided. Here, the terminals S1 and S
For S2 and S3 to Sn, for example, a telephone, a facsimile, various computers, etc. are used.

The memory 6 is composed of, for example, a RAM with a battery backup or an EEPROM.
The memory 6 has storage areas respectively corresponding to the terminals S1, S2, S3 to Sn, and each of the terminals S1, S2,
The terminal S is identified by an identification code input from an input unit such as buttons, dials, and keyboards (not shown) of S3 to Sn.
When 1, S2, S3 to Sn are set to the login state of the automatic incoming call distribution function, the information indicating the login state and the identification code for setting the login state are stored in the storage area corresponding to the terminal set to the login state. To be done. The call processing control unit 4 performs call processing control as a login terminal for the corresponding terminal automatic incoming call distribution according to the identification code stored in the memory 6.

FIG. 3 shows an example of the storage area of the memory 6. As shown in FIG. 3, the storage area of the memory 6 is
It has a plurality of storage areas corresponding to the terminals S1, S2, S3 to Sn, and an identification code (I in this example, I in this example) for setting the login state of the automatic incoming call distribution function.
Da, IDb) are stored.

In this example, the terminal S1 has the identification number I
Da is logged in, the terminal S3 is logged in with the identification number IDb, another terminal S2, a terminal S3 (not shown), to Sn.
Is not logged in.

Next, the operation of the communication system of this embodiment will be described. First, in the case of logging in any terminal among the terminals S1, S2, S3 to Sn, the responder is the terminal S1,
When an identification code is input from an input unit (not shown) of S2 and S3 to Sn, the input identification code data is supplied to the call processing control unit 4 via the terminal control unit 5, and the call processing control unit 4 is supplied. The identification code data is transferred to the memory 6 and stored in the corresponding storage area of the memory 6. As a result, the terminal that has entered the above identification code is logged in using that identification number.

When there is an incoming call from the line 2 in this state, the call processing control section 4 judges the identification code stored in the memory 6 and the terminal in the logged-in state based on this identification code, and the corresponding terminal. Automatic incoming call distribution to. Next, the operation of the communication system of this embodiment shown in FIG. 1 will be further described with reference to FIG.

In the description of this operation, for convenience of description, the state of the memory 6 is changed from the state in which the terminal S3 is already logged in with the identification code IDb to the terminal S1 with the identification code IDa to log in to FIG. The operation when the terminal S1 becomes unusable after the state shown above will be described.

First, for example, when a responder inputs the identification code IDb through the input unit (not shown) of the terminal S3,
The data of the input identification code IDb is supplied to the call processing control unit 4 via the terminal control unit 5, and the call processing control unit 4
Stores the identification code IDb in the area corresponding to the terminal S3 of the memory 6. In this state, when another responder inputs the identification code IDa through an input unit (not shown) of the terminal S1 or a reading device (not shown) using an ID card (10), the data of the input identification code IDa is controlled by the terminal. Part 5
The call processing controller 4 is notified via (11), and the call processing controller 4 stores the identification code IDa in the area corresponding to the terminal S1 of the memory 6 (12). FIG. 3 shows the contents of the memory 6 in this state. Then, the call control unit 4 logs in to the terminal S1 with the identification code IDa. Then, incoming call distribution is performed thereafter.

Here, for example, when the terminal S1 has failed from the logged-in state and the failure monitoring control unit 3 detects this or the terminal S1 is blocked (1
3), the fault monitoring control unit 3 notifies the call processing control unit 4 of blocking of the terminal S1 or failure of the terminal S1 (1
4). The call control means receives this (15), releases the login information for the identification code IDa stored in the area of the memory 6 for the terminal S1 (16), and performs forced logout for the terminal S1.

Here, the identification code IDa can be newly logged in for example to the terminal S2 by forced logout to the terminal S1 (17), (18).
As a result, the call processing control unit 4 assigns the identification information IDa to the terminals other than S1 such as the terminal S2 of the memory 6, so that the terminal can log in again with the identification information IDa. Therefore, the responder who cannot use the terminal S1 can continue the work and receive the automatic incoming call distribution service again by inputting the identification code IDa again from another terminal such as the terminal S2 with the input unit or the ID card. it can.

As described above, in this embodiment, when the logged-in terminal becomes unusable due to failure or blockage, the identification code is released and the terminal is forcibly logged out. Therefore, the responder who cannot use the terminal can log in from the other terminal by inputting the identification code used on the disabled terminal again from the other terminal with the input section or the ID card. As a result, the work can be continued and the automatic incoming call distribution service can be received again.

[0023]

As described above, according to the present invention,
When the terminal in the login state of the automatic incoming call distribution function becomes unusable due to a failure etc., it is configured to be forcibly released by the forcibly releasing means, so the responder can use it by entering the identification code If the terminal in the state becomes unusable due to a failure, etc., the respondent newly inputs the identification code assigned to the terminal from the other terminal and continues the work for the incoming call at the other terminal. There is an effect that can be.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of a communication system of the present invention.

FIG. 2 is a sequence diagram illustrating the operation of the communication system shown in FIG.

FIG. 3 is a configuration diagram of a storage format adopted in the communication system shown in FIG.

[Explanation of symbols]

 1 Private Branch Exchange 2 Line 3 Failure Monitoring Control Unit 4 Call Processing Control Unit 5 Terminal Control Unit 6 Memory S1, S2, S3, ~ Sn Terminal

Claims (1)

[Claims] 1. An automatic incoming call for dialing an individual identification code to an arbitrary terminal in the system to log in and uniformly distributing incoming calls from the network to a plurality of terminals in the login state. In a communication system having a distribution function, a storage unit that stores the terminal in the login state together with the identification code, a failure monitoring unit that monitors a failure of the terminal in the system, and a terminal in which a failure has occurred by the failure monitoring unit. If the terminal detects that the terminal is in the login state, it checks the memory of the storage means, and if the terminal is in the login state, the terminal is forcibly released. A communication system characterized by.