JPH0662150A - Urgent information reporting device - Google Patents

Abstract

PURPOSE:To increase the probability of transmission of urgent information to a maintenance man as high as possible and to confirm that transmitted urgent information is transmitted to the maintenance man. CONSTITUTION:An automatic transmitter 41 in an NCU 4 which automatically transmits the call number of a pocket beeper receiver carried by the maintenance man at the time of requiring report of urgent information, an automatic responder 42 in the NCU 4 which automatically responds to the call number of an urgent information reporting device 8 at the time of transmitting this call number through a telephone line 9 by the maintenance man, an audio output device 6 which repeatedly transmits audio urgent information to the maintenance man through the telephone line 9 after automatic response of the automatic responder 42, and an information processor 3 which not only stops transmission of audio urgent information but also releases the automatic response at the time of receiving a signal, which indicates that transmission contents are appreciated, from the maintenance man or excess over a preliminarily set time or repeat frequency.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an emergency information reporting device for reporting remote information to emergency personnel such as gas leaks.

[0002]

2. Description of the Related Art Conventionally, an apparatus of this type is, for example, L
There is an emergency information reporting device in the P gas centralized monitoring system. In the above-mentioned LP gas centralized monitoring system, a terminal device installed in each consumer's house and a centralized monitoring center are connected by a telephone line to centrally manage three types of information: meter reading, security and gas delivery. The present invention relates to a device for reporting security emergency information among these information.

FIG. 2 is a block diagram showing the configuration of a conventional emergency information reporting device. In FIG. 1, reference numeral 1 is a telephone line connected to the terminal device of each consumer's home, and 2 is a receiving device, which receives information from the terminal device of each consumer's home via the telephone line 1. Reference numeral 3A denotes a conventional information processing device, which processes and manages input security information and the like. 4A is a conventional network control unit (hereinafter referred to as NCU), which includes an automatic oscillator 41 and a polarity reversal detector 43 inside. Reference numeral 5A denotes a conventional changeover switch, which is drive-controlled based on a changeover control signal output from the information processing device 3A, and either the NCU 4A is directly connected to the information processing device 3A (the terminals d and a are in contact with each other) or the voice output device 6 Or the FAX adapter 7 (terminals d and c are in contact). 6 is an audio output device, 7 is an FA
It is a FAX adapter required when sending data to the X device. 8A is a conventional emergency information reporting device including the above-mentioned devices 2 to 7, and 9 is a telephone line connected to the NCU 4A.

The operation of FIG. 2 will be described. If an alarm such as a gas leak is input from the terminal device of the consumer's house to the receiving device 2 via the telephone line 1, the receiving device 2 immediately transmits the alarm to the information processing device 3A. At the time of this alarm input, since the terminals d and a of the changeover switch 5A are in contact with each other, the information processing device 3A issues an instruction to the NCU 4A via the changeover switch 5A, and the automatic transmitter 4 in the NCU 4A is instructed.
The calling number of the FAX machine or telephone at the security staff's house is automatically transmitted from 1 through the telephone line 9. When the FAX machine at the security staff's home automatically responds or the security staff answers the telephone, the signal polarity of the telephone line 9 is reversed, so NCU4A
The polarity reversal detector 43 therein detects the reversal of the signal polarity and notifies the information processing apparatus 3A of this.

In the memory of the information processing apparatus 3A, the transmission number for notifying the security staff of emergency information and the FA number are stored.
Whether it is the X device or the telephone is registered in advance. Therefore, the information processing device 3A sends the changeover control signal to the changeover switch 5A based on the response signal from the security personnel.
To drive the changeover switch 5A to connect the voice output device 6 to the NCU 4A or the FAX adapter 7 to the NCU 4A. And the information processing device 3
A causes the voice output device 6 to output, as a voice signal, emergency information to be contacted, that is, which consumer's home, what kind of alarm occurred, and information such as a telephone number for contacting this consumer, or The FAX adapter 7 outputs it as a graphic signal such as a character or a map, and transmits it to the security staff's home through the NCU 4A and the telephone line 9.

Explaining the necessity of the above emergency information reporting operation, for example, a small-scale LP gas shop or the like cannot provide a 24-hour security system because there is not enough personnel. Therefore, nighttime measures are requested to the security personnel of the centralized monitoring center, and the dealers are left unattended to address the personnel shortage. Then, when an alarm such as a gas leak is issued, it is necessary to notify the security personnel immediately and to have on-site treatment promptly, so in the conventional emergency information reporting device,
The emergency information is output as a voice output or a fax output to notify the security staff's home via a telephone line.

[0007]

However, in the conventional emergency information reporting apparatus as described above, when the emergency information is automatically transmitted to the security staff's home by telephone or FAX, for example, the security staff's home is unattended and the fax from the fax machine is not available. Emergency information cannot be transmitted unless an automatic response signal (a signal indicating that reception is possible) or a response (hook-off) signal from the telephone is returned. Even if there is a response signal and the emergency information can be transmitted, it is unknown whether the transmitted emergency information has been reliably transmitted to the security personnel. For example, if a family member such as a child receives a telephone call instead of a security officer, the telephone is an answering machine, or if the received security information was not seen by the security officer, the emergency information should be used as the security information. Since it has not been transmitted up to that point, it was functionally unsatisfactory as a device for reporting emergency information, and there was a problem in terms of safety.

The present invention has been made to solve the above problems, and increases the probability that emergency information can be transmitted to security personnel as much as possible, and the transmitted emergency information is transmitted to security personnel. The purpose is to obtain an emergency information reporting device that can confirm

[0009]

An emergency information reporting apparatus according to the invention of claim 1 is an emergency information reporting apparatus for reporting emergency information such as occurrence of an alarm to a remote security staff. In order to call a security officer carrying a pager receiver by using a radio call service when necessary, an automatic transmission means for automatically transmitting the calling number of the pager receiver and the security officer connect the telephone line. When the calling number of the emergency information reporting device is transmitted via the automatic response means, the automatic response means automatically responds to the calling number, and after the automatic response by the automatic response means, the calling security staff repeats the voice emergency information through the telephone line. When the signal is transmitted and the signal indicating that this is transmitted is received from the transmission security staff, or the preset time or the number of times of repetition is exceeded, the transmission of the voice emergency information is stopped. Together, in which a voice information transmission control means for releasing the automatic response.

According to another aspect of the present invention, there is provided the emergency information notification processing device, wherein when the security personnel sends the identification number of the security information together with the calling number of the emergency information communication apparatus via a telephone line, the security information is processed in advance. The identification number collation confirmation means for collating with the identification number registered in the emergency information reporting device and, after confirming the coincidence, transmitting the confirmed voice emergency information addressed to the security staff to the voice information transmission control means. It is added to the emergency information notification processing device according to the first aspect of the invention.

In the invention according to claim 1, in the emergency information reporting device for reporting the emergency information such as the alarm occurrence to the remote security personnel, the automatic transmission means is provided with a pager when the emergency information is required to be reported. Since the security staff carrying the receiver is called by using the radio call service, the page number of the pager receiver is automatically transmitted. The automatic response means automatically responds to the calling number of the emergency information reporting device sent by the security staff via a telephone line. After the automatic response by the automatic response means, the voice information transmission control means repeatedly transmits the voice emergency information to the transmitting security staff via a telephone line, and receives a signal from the transmitting security staff to the effect that the information is accepted. , Or when the preset time or the number of repetitions is exceeded, the transmission of the voice emergency information is stopped and the automatic response is canceled.

In the invention according to claim 2, an identification number collation confirmation means is added to the invention according to claim 1,
The identification number collation confirmation means, when the security staff transmits the identification number of the security staff together with the calling number of the emergency information communication equipment via a telephone line, the identification registered in advance in the emergency information communication equipment. After checking the number and confirming the match, the confirmed voice emergency information addressed to the security personnel is transmitted to the voice information transmission control means.

[0013]

DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 is a block diagram showing the configuration of an emergency information reporting device according to the present invention. In FIG. 1, 1, 2, 6 and 9 are the same as in FIG. 3 is the information processing device of the present invention,
4 is the NCU of the present invention, which has the automatic transmitter 41 inside.
In addition to the above, an automatic responder 42 is included. 5 is a changeover switch of the present invention, 8 is an emergency information reporting device of the present invention,
It contains 2 to 6 devices inside. In terms of the operation of the emergency information reporting device according to the present invention, (1) A security staff during working hours (for example, at night) must carry a pager receiver (generally called a pager). (2) If there is a call from the pager receiver,
Be sure to call the predetermined call number of the emergency information reporting device. The following two points are obligatory. Further, the information processing device 3 is supposed to store in advance the calling signal of the pager receiver carried by the security personnel and the identification number of the security personnel (described later) in the memory.

The operation of FIG. 1 will be described. If an alarm such as gas leak is input to the receiving device 2 from the consumer's terminal device through the telephone line 1, the receiving device 2 immediately transmits the alarm to the information processing device 3. When this alarm is input,
Since the terminals d and a of the changeover switch 5 are in contact with each other, the information processing device 3 gives an instruction to the NCU 4 via the changeover switch 5, and the automatic transmitter 41 in the NCU 4 issues a command to the security personnel via the telephone line 9. Call your pager receiver. For example, when a pager service company is requested to call, the telephone line 9 is once turned off (not connected). When the security officer calls the calling number of the emergency information reporting device 8 through the telephone line 9 by calling from the pager receiver, the NCU 4 in the device is called.

Since the area in charge of this emergency information report processing device is wide, for example, the area in charge is divided into three areas,
In some cases, three security personnels A, B, and C are assigned to different divisions. When a plurality of security personnel work at the same time as described above, it is necessary to definitely inform the security personnel in charge of the information regarding each divided area.
Therefore, the emergency information reporting device 8 has an identification number (generally called an ID number, for example, a 4-digit number, for example, for each security officer in advance so that the security officer who called the telephone can confirm whether the security officer is in charge. A personal identification number or the like) is assigned and registered in a memory in the information processing device 3. Then, the security staff attaches his / her identification number after the calling number of the emergency information reporting device 8 to make a call to the NCU 4.

When the security officer calls the NCU 4 in the emergency information reporting device 8, the internal automatic answering device 42 performs an automatic answering operation (an operation having the same function as the telephone hook-off). Then, the NCU 4 notifies the information processing device 3 of the reception of the response from the security officer and, when the identification number of the security officer is also received, the received identification number. The information processing device 3 is notified of the reception of a response from the security personnel, or collates the received security personnel identification number with the identification number registered in the memory in advance, and when the agreement is confirmed, the changeover switch 5 Is supplied with a switching control signal to connect the terminals d and b to each other to connect the audio output device 6 to the NCU 4.

By collating the identification number and confirming the coincidence, it is possible to prevent incorrect information from being transmitted to the security personnel who are not in charge of the area, and correct information is transmitted to the security personnel who are in charge of the area. However, if one security officer is in charge of all areas,
It is not always necessary to confirm that the identification numbers match. In this case, since it is only necessary to discriminate between the security personnel and the general public, the confirmation of the coincidence of the identification numbers may be omitted, and the voice output device 6 may be connected to the NCU 4 immediately after the automatic response. .

When the voice output device 6 and the NCU 4 are connected, the information processing device 3 informs the information processing device 3 of the emergency information to be contacted, that is, what consumer's house and what alarm was issued, and the contact information of this consumer's house. The information such as the telephone number is repeatedly transmitted from the voice output device 6 as a voice signal. Next, when the security officer listens to the voice information and completely understands the contents of the emergency information, in order to inform the security personnel that the emergency information has been transmitted to the security personnel, "OK" or "know" A personal identification number (for example, a four-digit number 4641, meaning “yoshi”) meaning “” is transmitted using a push button or the like. If the security staff misses the voice information or forgets to take the memo, the information processing apparatus 3 repeatedly transmits the voice information of the same content many times without pressing the password of "OK". Let

Finally, when the personal identification number of "OK" is notified to the information processing device 3 through the NCU 4, the information processing device 3 causes the audio output device 6 to stop outputting the audio information, and the changeover switch. 5 is supplied with the switching control signal, and the NCU
4 and the information processing device 3 are connected to each other, the automatic response device 42 is caused to cancel the automatic response (the same operation as the hook-on of the telephone), and the telephone line 9 is turned off. However, even if the transmission of the voice information is repeated many times, if the PIN number of "OK" is not received through the NCU 4, the preset time or the number of repetitions (for example, 15 to 20) is set.
When the number of times exceeds, the information processing device 3 considers that the “OK” signal has been obtained, performs the same processing as above, and finally turns off the telephone line.

This is because if new emergency information is generated,
This is because it is inconvenient if the telephone line is always occupied by the previous emergency information when it is necessary to report this to another security officer. Therefore, the information processing device 3 causes the voice output device 6 and the NCU 4 to repeatedly transmit the emergency information by voice to the security personnel via the telephone line 9, and a signal indicating that the security personnel has accepted the transmission content. Or when the preset time or the number of repetitions is exceeded, the transmission of the voice information is stopped, and at the same time, the voice information transmission control operation for canceling the automatic response is performed.

Further, the information processing device 3 first calls the pager receiver carried by the security personnel,
If there is no response even after waiting for a certain period of time, the calling operation is repeated many times. Also, if multiple security personnel are on duty and there is no response from the security personnel in charge, various processing such as calling the security personnel who are not in charge and asking them to rush to the site depending on the urgency is performed. It has a built-in program. As described above, in the present invention, the probability that the emergency information can be transmitted to the security personnel is increased as much as possible, and the transmitted information is confirmed by receiving a reply that the information is understood.

[0022]

As described above, according to the present invention, when emergency information needs to be reported, a security staff is called by the vowel bell receiver, and when the security staff makes a call by the calling, the emergency information is given by voice. Since it was repeatedly transmitted and a signal was received from the security personnel that they understood this, it is possible to call at any time as long as the security personnel carry the pager receiver even if they are not in the designated place. Further, since it is possible to confirm that the emergency information has been reliably transmitted to the security staff by the acknowledgment signal obtained after the security staff has transmitted the emergency information, it is possible to expect an improvement in safety. As a result, it is possible to take quick measures by the security staff and gain the trust of consumers.

Further, according to the present invention, when the security staff makes a call by calling the pager receiver, he / she also sends his / her own identification number, so that even if a plurality of security staff are working at the same time. By checking the collation of the identification number,
It becomes possible to transmit the correct voice emergency information to the confirmed security personnel, and security reliability is improved.

[Brief description of drawings]

FIG. 1 is a configuration block diagram of an emergency information reporting device according to the present invention.

FIG. 2 is a configuration block diagram of a conventional emergency information reporting device.

[Explanation of symbols]

 1 Telephone line 2 Receiving device 3 Information processing device 4 NCU 5 Changeover switch 6 Voice output device 8 Emergency information reporting device 9 Telephone line

 ─────────────────────────────────────────────────── ─── Continued Front Page (72) Inventor Norio Tsuboi 1-7-12 Toranomon, Minato-ku, Tokyo Oki Electric Industry Co., Ltd.

Claims (2)

[Claims] 1. An emergency information reporting apparatus for reporting emergency information such as an alarm to a remote security staff, wherein a wireless calling service for a security staff carrying a pager receiver when the emergency information needs to be reported. In order to make a call using the caller, an automatic calling means for automatically calling the calling number of the pager receiver, and when the security officer calls the calling number of the emergency information reporting device via a telephone line, the calling number is automatically sent to the calling number. Automatic response means for responding, and after the automatic response by the automatic response means, whether to repeatedly transmit voice emergency information to the calling security staff via a telephone line and receive a signal from the calling security staff to the effect that the user acknowledges this. ,
Alternatively, an emergency information reporting device comprising: a voice information transmission control means for stopping the transmission of the voice emergency information and canceling the automatic response when a preset time or the number of repetitions is exceeded. 2. When the security officer transmits the identification number of the security staff together with the calling number of the emergency information communication machine through a telephone line, it is collated with the identification number registered in advance in the emergency information communication machine. The emergency information reporting device according to claim 1, further comprising an identification number collation confirmation means for transmitting the confirmed voice emergency information addressed to the security staff to the voice information transmission control means after confirming the coincidence.