JPH0630848U - Repair case search system - Google Patents

Abstract

(57) [Abstract] [Purpose] When a failure occurs, the present invention makes the repair data for this failure common knowledge to each person, thereby facilitating subsequent repairs, as well as the failure tendency of each model. To be able to analyze failure tendency of specific equipment. [Configuration] The input device 1 is provided every time the electronic device or the like is repaired.
By inputting data related to repair by operating
When the processing device 2 processes it and stores it in the database 3, and when the input device 1 is operated to input a search command regarding repair, the processing device 2 searches the database 3 to extract necessary repair data. Then, this is displayed on the display device 4 or printed out from the printer device 5.

Description

[Detailed description of the device]

[0001]

[Industrial applications]

 The present invention relates to a search and repair case search system that registers repair data every time an electronic device or the like is repaired so that the repair location and failure tendency can be known.

[0002]

[Prior art]

 Currently, when a failure occurs in an electronic device, maintenance personnel who have detailed knowledge of the circuit configuration and operation of this electronic device use various measuring instruments to collect detailed data of the failure. , The cause of the failure is identified, the part causing the failure is replaced, and the circuit is adjusted to eliminate the cause of the failure.

[0003]

[Problems to be solved by the device]

 However, with such a repair method, the repair knowledge for each electronic device obtained by each maintenance staff cannot be transmitted to other maintenance staff.

Therefore, when the same trouble occurs in the same part of a specific type of electronic device, only the maintenance staff who has once repaired the trouble can know the repaired place and the failure tendency. Even when there is a problem with the same part, it takes too much time and cannot be repaired when another maintenance person repairs it.

In view of the above circumstances, the present invention makes it possible to make repair data for a failure common to all persons when a failure occurs, thereby facilitating subsequent repairs. The purpose is to provide a repair case search system that can analyze the failure tendency of each model and the failure tendency of specific equipment.

[0006]

[Means for Solving the Problems] In order to achieve the above-mentioned object, the repair case retrieval system according to the present invention repairs a repair file based on this data every time a command to create a repair file and data relating to the repair are input. Input the repair file creation unit that creates files, the database that stores and stores the repair files created by this repair file creation unit, the search command for data related to repairs, and the key data necessary for searching. The repair file search unit searches the database based on the key data and reads the repair file corresponding to the key data.

[0007]

[Action]

 In the above configuration, every time a repair file creation command and data related to repair are input, the repair file creation unit creates a repair file based on the data and accumulates it in the database. When the key data necessary for the search is input, the repair file search unit searches the database based on the key data and reads the repair file corresponding to the key data and displays it on the display device. It is printed out by the printer device.

[0008]

【Example】

 1 is a block diagram showing an embodiment of a repair case retrieval system according to the present invention.

The repair case retrieval system shown in this figure includes an input device 1, a processing device 2, a database 3, a display device 4, and a printer device 5. Every time an electronic device or the like is repaired, Then, by operating the input device 1 to input data relating to repair, this is processed by the processing device 2 and registered in the database 3. Then, when the input device 1 is operated and a search command regarding repair is input, the processing device 2 searches the database 3 to extract necessary repair data and displays it on the display device 4. Or print out from the printer device 5.

The input device 1 has various keys necessary for inputting data relating to repair, for example, reception number, data such as the number of parts required for repair, and various commands such as data registration command and search command. It is equipped with a keyboard and the like, and when this keyboard is operated, various commands and various data are generated based on the operation contents and are supplied to the processing device 2.

The processing device 2 includes a microprocessor that performs various data processing, a ROM that stores a program that defines the operation of the microprocessor, various constant data, and the like, and a working area for the microprocessor. It is equipped with a RAM to be used, decodes various commands output from the input device 1, and creates a repair file 6 (see FIG. 2) based on the data output from the input device 1. Processing, processing for storing the repair file 6 created by this processing in the database 3, processing for searching the repair file 6 stored in the database 3, processing for analyzing the repair file 6 obtained by this processing, Processing for displaying various repair files 6 on the display device 4, various repair files 6 for printer installation Processing such as printing out from the storage unit 5 is performed.

The database 3 is composed of a magnetic disk storage device having a large storage capacity, an optical disk storage device, a magneto-optical disk storage device, etc., and a registration command is output from the processing device 2. At this time, the repair file 6 output together with this registration command is fetched and stored, and when a read command is output from the processing device 2, the repair file 6 designated by this read command is read and this is read by the processing device. Supply to 2.

In this case, each repair file 6 has, as shown in FIG. 2, a receipt number area in which a receipt number for repair is written, a part number area in which the numbers of parts used for repair are written, an operation state at the time of failure, etc. Phenomenon code area in which a code indicating is written, defect cause code area in which a code indicating the cause of failure is written, defective product abbreviation code area in which a code indicating the abbreviation of defective product is written, and the part number information The article code area where the article code of the part is written, the lot number area where the lot number such as the manufacturing lot or arrival lot of the part indicated by this article code information is written, and the location where the mounting position of the part used for repair is written Repair area, article area where comments from repaired maintenance personnel, etc. are written, and repairs The start date area where the start date is written, the completion date area where the repair date is written, the name code and ID code of the maintenance person in charge of the repair, etc. The area, the repair group area in which the name of the group to which the person in charge of repair, etc., written in this repair charge area is written, the model information area in which the code such as the model name of the electronic device to be repaired is written, etc. It is provided.

Further, the display device 4 is provided with a CRT having a required display capacity, and when the menu screen data, the repair file data and the like are output from the processing device 2, the display device 4 captures and displays them.

The printer device 5 is composed of a printing device having a required printing speed, such as a page printing device. When the processing device 2 outputs repair file data or the like to be printed, Capture, print on the specified paper, and eject.

Next, the operation of this embodiment will be described with reference to the schematic diagram shown in FIG. 3 and the table diagram shown in FIG.

<< Registration of Repair Data >> First, as shown in FIG. 3, the input device 1 is operated based on the slip 7 relating to the repair, and the receipt number, the part number, the phenomenon code, and the cause of the defect described in the slip 7 are described. When data such as code is input, the repair file 6 is created by the processing device 2 based on the data input to the input device 1 and registered in the database 3.

After that, every time the slip 7 relating to repair is issued, the above-described operation is repeated and the repair file 6 is created by the processing device 2, and this is registered in the database 3.

<< Search for Repair Data >> Then, when there is a request for a new repair or a request for knowing the repair status of a specific electronic device, the input device 1 is operated to display the data in FIG. As shown in the search key, select one of the following modes: "reception number", "part number and phenomenon code", "part number and phenomenon code order", and "part number, location and phenomenon code order". When the data required for the search is input, the processing device 2 searches the database 3 based on the data and the necessary repair file 6 is read out, which is displayed on the display device 4. It

When the input device 1 is operated and the print command is input, the processing device 2 generates print data based on the repair file 6 designated by the print command, and the print data is generated in the printer device 5. It is supplied, printed on the specified paper, and then ejected.

As described above, in this embodiment, every time the electronic device or the like is repaired, the input device 1 is operated to input data relating to the repair, so that the processing device 2 processes the data and the database 3 When the input device 1 is operated and a search command regarding repair is input, the processing device 2 searches the database 3 to extract necessary repair data and displays it on the display device 4. In addition, since the data is printed out from the printer device 5, when a failure occurs, the repair data for this failure can be made common knowledge for each person, which facilitates subsequent repairs. In addition, it is possible to analyze the failure tendency of each model and the failure tendency of a specific device.

Further, in this embodiment, since a plurality of modes are provided as the search key mode, it is possible to search the data relating to the repair more properly, and when a new repair request is made, By knowing the failure status by telephone, etc., it is possible to prepare the necessary parts for repair in advance and go out, and immediately fix the failure on the spot.

[0023]

[Effect of device]

 As described above, according to the present invention, when a failure occurs, the repair data for this failure can be made common knowledge of each person, which facilitates subsequent repairs and enables each model to be repaired. It is possible to analyze the failure tendency for each and the failure tendency of specific equipment.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of a repair case retrieval system according to the present invention.

FIG. 2 is a table showing an example of contents of a repair file used in the repair case retrieval system shown in FIG.

FIG. 3 is a schematic diagram showing an operation example of the repair case retrieval system shown in FIG.

4 is a table showing an example of a search mode of the repair case search system shown in FIG.

[Explanation of symbols]

1 Input device 2 Processing device (repair file creation unit, repair file search unit) 3 Database 4 Display device 5 Printer device 6 Repair file 7 Voucher

Claims (1)

[Scope of utility model registration request] 1. A repair file creation unit that creates a repair file based on this data each time a repair file creation command and data relating to repair are input, and a repair file created by this repair file creation unit. When a database to be stored and stored, a command to search for data related to repair, and key data required for search are input, the database is searched based on this key data and the repair file corresponding to the key data is read out. A repair case search system characterized by having a file search section.