JPH06110416A - Sales assisting device - Google Patents

Abstract

PURPOSE:To assist sales activities by providing environment wherein presentation provided so as to explain an article is easy for a salesperson and customers to see, listen to, and operate. CONSTITUTION:At least two portable equipments 1P and 1C equipped with display means 4P and 4C for displaying characters and images, input means 3P and 3C in touch panel structure, and speech output means 5P and 5C are connected to each other and the portable equipment 1P serves as a master machine and includes a storage means 9 which stores information on characters, images, speech, etc., and a control means 11 which controls the respective means 3P-5C and is provided with a control means which displays the same or different pieces of information on the display means 4C and 4C, inputs the same or different pieces of information from the input means 3P and 3C, and outputs the same or different speeches from the speech output means 5P and 5C. Consequently, the salesperson and customers can clearly see the display screens at easy attitudes simultaneously and the reproduced sounds can clearly be listened to at the same time.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a sales support device for supporting a sales sales activity by a salesperson.

[0002]

2. Description of the Related Art Conventionally, there has been a sales support robot as disclosed in, for example, Japanese Patent Application Laid-Open No. 62-220989 for the purpose of supporting sales. This is a stationary type in a store, and is intended to assist a salesperson by displaying a demonstration display to visitors. Therefore, it does not support door-to-door sales activities.

There is also a product explanation device for office equipment as disclosed in Japanese Patent Laid-Open No. 2-176780. This was done in consideration of the fact that it takes a lot of effort to bring in and explain a multifunctional and large-sized product to the customer, and a portable device that operates only on the operation panel of the product is manufactured. With this portable device, the customer tries to make the customer experience the product in a simulated manner. Therefore,
Other than these, it does not have a support function for sales activities of ordinary products.

On the other hand, in recent years, portable computers have been commercialized, and product presentations are often made using them. In particular, if a huge amount of information such as sound and images for presentation is stored in a large-capacity storage medium such as a CD-ROM and played back by a portable computer, the product according to the conventional catalog or the like can be used. A presentation that is more impressive and easier to understand than an explanation.

[0005]

However, since an ordinary portable computer has only one liquid crystal (LCD) display screen, the operator (salesperson) and the customer sit face-to-face and have a business negotiation. In the state, since both cannot see the same screen at the same time, there is a problem that smooth sales activities cannot be performed even if the portable computer is used.

In consideration of such a point, display screens are provided on both the inside and outside of the lid of the portable computer so that both seated face-to-face can see each display screen at the same time. What has been proposed is proposed. However, in a portable computer, a liquid crystal display is generally used, it has directivity, and the angle at which the displayed contents can be clearly seen is limited, and normally it is not clear unless viewed from the front. . As a result, if there are liquid crystal display screens on both sides of the vertically standing lid, it is necessary to set the display screen so that it is located at the height of the line of sight between the salesperson and the customer. In (1), it is almost impractical to put the device on a table or the like which is located considerably below the eye level, and it is not practical. Therefore, it is desired to provide an environment in which sales personnel and customers can easily see and operate in sales activities.

Further, in the case of a presentation using this type of portable computer, since the speaker, especially the built-in speaker has directivity, it is not possible to convey sound to a plurality of people at the same level, which is inconvenient in business negotiations. is there.

Further, in the case of a presentation using such a portable computer, different customers have different environments in the place where the presentation is made. For example, there are various situations such as the brightness of the room, the amount of noise, and the angle of the line of sight depending on the height of the desk / chair. That is,
The brightness / contrast of the display screen and the loudness of the speaker sound that are suitable for the environment in which one customer gives a presentation are often not appropriate for the environment of another customer. Therefore, it is troublesome to adjust the brightness / contrast of the display screen and the volume of the speaker each time the customer changes.

Further, as one of the major troubles of conventional sales activities, there is a loss of credibility and frequent complaints due to a difference in perception between a salesperson and a customer due to oral promises. As a measure for avoiding such troubles, there is a method of recording sales activities (business negotiations) one by one with a tape recorder, a video camera, etc., but it requires labor to carry those recording devices and is recorded. This is not an appropriate measure due to the drawback that business negotiations do not proceed smoothly because the customer is aware of this. Further, even if these devices are used, there is a problem that the contents of the presentation using the sound and the display image by the portable computer cannot be well recorded.

Further, when marketing is performed by analyzing customer's interests and the like from the on-site report by the salesperson, since the salesperson's memory is rewritten in the report, the report may be different from the actual situation or the customer's psychology. There is also a problem that the judgment depends on the report writer because it cannot express the target depiction well.

As a device used by the salesperson, in addition to the presentation tool for controlling the screens of the LCD, OHP, CRT, etc. by using the personal computer as described above, the salesperson's presentation can be more effectively performed. There is an information management device, such as an electronic notebook, which allows the salesperson's schedule, product specifications, customer information, and the like to be input in advance and to be searched and processed when necessary. In today's diversified and complex customer needs, it is desired to quickly and accurately capture the customer's interest, but there is no device that can effectively support such a viewpoint. It is largely dependent on the experience, personal connections, personality, and technology of each salesperson. As a result, there are the following problems in grasping customer needs. First, information is difficult to quantify. That is, in a questionnaire or the like, the individuality of needs may be lost, and the standard for individual salesperson information becomes unclear. In addition, it is difficult to share information. That is, since the information source depends largely on the individual salesperson,
The amount and quality of information that can be collected, as well as their standards, vary. Furthermore, it takes a lot of time and effort to educate the salesperson to obtain necessary customer information. That is, if there is a large part that depends on the know-how of each salesperson, that part can be absorbed only by acting with the salesperson.

[0012]

According to a first aspect of the present invention, there are provided display means for displaying characters and images, input means having a touch panel structure laminated on the display means, and voice output means. Further, at least two portable devices are provided to be connected to each other, and one of these portable devices serves as a master unit for storing information such as characters, images, and sounds, and the above-mentioned storage means. Control means for controlling the means, display control means for displaying the same or different information on each display means, input control means for inputting the same or different information from each input means, same as each voice output means or A voice output control means for outputting different voices is provided.

In addition, in the invention described in claim 2,
Temporary storage means for detecting and storing the number-of-times information of a specific item operation input from the input means of the portable device other than the parent device, and the attribute of the display by the display means based on the number-of-times information stored in the temporary storage means And a changing means for switching and changing the display order.

According to the third aspect of the invention, the portable device other than the master unit is provided with voice recognition means for recognizing the words uttered by the operator, and the number of words recognized by the voice recognition means is recognized. Word number recognition means, a word number storage means for storing the number of words recognized within a predetermined time, a change rate calculation means for calculating a change rate of the number of words recognized within a predetermined time, and this change rate And a notification means for notifying that when the threshold value is above a preset threshold value.

On the other hand, in the invention according to claim 4, a voice recognition means for recognizing the words uttered by the operator is provided in the portable equipment other than the parent machine, and the number of words recognized by the voice recognition means is recognized. Word number recognition means, a word number storage means for storing the number of words recognized within a predetermined time, a change rate calculation means for calculating a change rate of the number of words recognized within a predetermined time, and this change rate The main unit is provided with a notifying means for notifying that the threshold does not reach the preset threshold.

According to a fifth aspect of the invention, in the third or fourth aspect of the invention, a variable means for varying the threshold value with respect to the change rate is provided.

In addition to the invention according to claim 3, 4 or 5, the invention according to claim 6 is provided with a visualization means for visualizing the change of the change rate on the display means, and the invention according to claim 7 Then, the visualization means for visualizing the transition of the number of words recognized within a predetermined time is provided on the display means.

In this case, according to the invention of claim 8, a time accumulating means for accumulating the display time for each display scene on the display means of the portable device other than the master unit, and a visualization for visualizing the accumulated results on the display means. Means, and in addition,
In the invention described above, the subtraction means for subtracting the standard display time set in advance for each display scene from the accumulated display time is provided.

On the other hand, in the invention according to claim 10, the operation number accumulating means for accumulating the number of input operations of the input means in each display scene of the portable device other than the parent device, and the accumulated result are visualized on the display means. With the visualization means, in addition,
According to the invention described in claim 11, the subtracting means for subtracting the preset number of standard input operations for each display scene from the accumulated number of input operations is provided.

Further, according to the invention of claim 12, an adjusting means for variably adjusting the output states of the display means and the audio output means, and a state storing means for storing the output state information of the adjusted display means and audio output means The parent device is provided with a restoring means for arbitrarily taking out the stored output state information and restoring the output states of the display means and the voice output means.

In this case, according to the invention as set forth in claim 13, priority saving means for selecting and saving an arbitrary number of output status information from the plurality of output status information saved in the status saving means, and saving in this priority saving means. According to the invention of claim 14, there is provided a selecting means for selecting an arbitrary one from the output state information.
The startup output setting means is provided for setting the output status when the apparatus is started based on one of the output status information stored in the status storage means.

Further, in the invention according to the fifteenth aspect, the voice input means is provided in each portable device, and the voice recording means for recording the voice information inputted from each voice input means is provided in the master unit.

Similarly, in the invention as set forth in claim 16, a voice input means is provided in each portable device, and voice generating means for converting the current state of each portable device into voice information each time, each voice input means, and this voice input means. A voice recording means for recording the voice information inputted from the voice generating means is provided in the base unit, and in the invention according to claim 17, the voice input means is provided in each portable device and the input is made from the input means of each portable device. The voice generating means for converting the input information thus inputted into voice information, and the voice input means and the voice recording means for recording the voice information inputted from the voice generating means are provided in the master unit. , A voice input means is provided in each mobile device, and a voice generation means for converting the current state of each mobile device into voice information each time, and input information input from the input means of each mobile device are converted into voice information. Voice generator If, it provided a voice recording means for recording audio information input from the audio input means and these sound generating means to the master unit.

Further, in the invention as set forth in claim 19, each portable device that can be individually operated is remotely controlled by the master unit, and the number of selections of the display screen displayed on the display means by individual operation of each portable device, A storage means for storing operation information such as date and time is provided, and a summarizing processing means for totaling and organizing information collected and stored in the storage means in each portable device into a table, a graph or the like is provided in the parent machine.

In this case, in the invention as set forth in claim 20, a question corresponding to the display screen displayed on the display means of each portable device, a comment, and a plurality of expected answers to these are displayed on the master unit. In the invention according to claim 21, a menu display control means for displaying the means in a menu format is provided.
The parent machine is provided with a summarization processing means for collecting and organizing the answer information by selecting and inputting the answers from the menu displayed on the display means.

[0026]

According to the first aspect of the present invention, a plurality of portable devices each having a display means, an input means and a voice output means can be provided to output the same or different display information and voice output information. The salesperson and the customer who are seated face-to-face can clearly see the display screen at the same time in a comfortable posture and can hear the playback sound at the same time, which can effectively support the sales activities. Becomes

At this time, in the invention according to claim 2,
The information on the number of times a specific item operation is input from a device other than the master unit is used to change the display attributes and display order. We can provide appropriate presentations.

Here, in the invention according to claim 3,
During a series of business negotiations, the operator, that is, the increasing or decreasing tendency of the number of words spoken by the customer is grasped in accordance with the provided information, and when the change exceeding the preset threshold is shown, the customer By notifying that the customer has a strong interest, the salesperson can easily and accurately know the customer's needs, and can develop sales activities in accordance with such needs.

By the way, some customers have a comparatively small number of words and have a quiet voice, and the number of spoken words is so small that the set threshold value may never be exceeded. In this case, in the above process, it is uniformly determined that the person is of low interest, but in the invention of claim 4, conversely, when the rate of change in the number of words issued by the customer does not reach the threshold value. By notifying that, the threshold value is not appropriate for the customer, so that the sales person can be urged to take action such as lowering the threshold value.

In these cases, in the invention according to claim 5, since the threshold value with respect to the rate of change is made variable,
It is possible to appropriately deal with frequent occurrences of over-threshold value and under-threshold value, and it is possible to appropriately grasp customer needs according to the customer.

Here, in the invention according to claim 6,
After the series of presentations, the transition of the rate of change in the number of words is visualized and displayed, so that the degree of interest of the customer can be objectively analyzed, which can be useful for future sales activities.

However, when focusing only on the rate of change of the number of words, the rate of change itself shows a low value and is not effective when the customer has a high interest and continues to speak. In this regard, in the invention according to claim 7, since the transition of the number of the emitted words itself is visualized and displayed, it is possible to accurately analyze the interest level of the customer, which cannot be understood from the rate of change, and it is possible to more accurately analyze it. Can be used for future sales activities.

Further, in the invention according to claim 8, since the display time for each display scene is accumulated and the transition is visualized and displayed, it is possible to know which information scene the customer is interested in. It can be used effectively for sales activities.

In this case, according to the invention of claim 9,
Since the preset standard display time is subtracted, it is possible for the customer to figure out the information scene that he / she intentionally saw based on his / her own interest level, and it is possible to accurately grasp the information of high customer interest level, It can be useful for future sales activities.

On the other hand, in the invention of claim 10,
Since the number of times of input operations by the customer is accumulated and the transition is visualized and displayed, it is possible to know which information scene the customer is interested in and frequently operate, which is useful for sales activities.

In this case, in the invention described in claim 11, since the preset number of standard input operations is subtracted, it is possible to determine only the number of times the customer has intentionally operated based on the degree of interest of the customer. Information that has a high degree of customer interest can be accurately grasped, which can be useful for future sales activities.

Further, in the invention according to claim 12,
Since the output state information of the display means and the voice output means is stored and arbitrarily retrieved to restore the output state, the brightness / contrast of the display means in the place / environment where the presentation is made, the output of the voice output means By storing the information such as the volume, it is possible to easily set an output state suitable for the presentation at the same place and environment thereafter.

In this case, in the invention described in claim 13, since the information of the necessary customer having a high priority can be extracted by being distinguished from the information of other customers by using the priority saving means, the status setting can be performed even when there is a large amount of data. Can be easily achieved.

According to the fourteenth aspect of the invention,
Since the output state at device startup can be selected and set in advance,
You can smoothly enter into business negotiations without the need to operate in the place where you actually give a presentation.

On the other hand, in the invention of claim 15,
Since the voice input means and the voice recording means are provided, the conversation between the salesperson and the customer can be recorded and recorded one by one.
It is possible to minimize the trouble caused by recognizing the oral promise, and also to use it as evidence data in the unlikely event that a trouble occurs. Further, the sales skill of the salesperson can be used as one of the materials by which a third party such as the boss calmly judges. Further, since the presentation information output by the voice output means is recorded and recorded together with these conversations, it is possible to develop a more effective presentation by analyzing the relationship between the presentation voice and the conversation later. , It becomes possible to appropriately judge the customer's interests based on the analysis result.

According to the sixteenth aspect of the invention,
In addition to the recording and recording of the above conversation and presentation information, the current state of the portable device is converted into voice information and recorded and recorded by the voice generation means. Therefore, it can be used for the development of more effective presentations and the judgment of customers' interests. In particular, since the display screen information is recorded as voice, it becomes possible to judge what kind of screen situation the conversation between the salesperson and the customer has occurred.

Similarly, in the invention described in claim 17, in addition to the recording and recording of the conversation and presentation information described above, the input operation to the portable device is converted into the audio information and recorded and recorded by the voice generating means. Development of a more effective presentation that can analyze the relationship between speech and input operation of presentation, and conversation,
It can be used to judge what the customer is interested in. In particular, since the input operation information is recorded as a voice, it is possible to analyze an erroneous operation by the customer, and it is possible to improve the operability.

According to the eighteenth aspect of the invention, the combined action of the inventions of the sixteenth and seventeenth aspects can be obtained, and a more comprehensive judgment can be made.

According to the invention of claim 19,
Since each portable device that can be operated individually can be remotely controlled by the base unit, it can be handed to the customer at the time of business negotiations and handled as a catalog, seeing the screens of his / her interest and explaining the salesperson The screen can be arbitrarily selected and displayed according to the circumstances, and the business negotiation can be smoothly proceeded. At this time, since a function for collecting and organizing information regarding the number of times the display screen is selected, etc. is provided, it is possible to quickly and quantitatively manage information in business negotiations.

In addition, in the invention as set forth in claim 20, since a question, a comment and a plurality of expected answers to these are displayed in a menu format, it is only necessary to perform a selective input operation without taking notes during a business negotiation. Well, the conversation can proceed smoothly. Furthermore, it can be used as a manual for sales talks.

Further, in the invention described in claim 21, since the function of totaling and organizing the collected information regarding the reply information is provided, the obtained information can be handled more quickly and quantitatively.

[0047]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A first embodiment of the present invention will be described with reference to FIGS. The present embodiment corresponds to the invention described in claim 1, and is configured by connecting two portable devices, a master unit 1 _P and a slave unit 1 _C, with a connection cable 2 as shown in FIG. These master unit 1 _P and slave unit 1 _C have input devices (input means).
3 _P , 3 _C and indicators (display means) 4 _P , 4 _C and speakers (voice output means) 5 _P , 5 _C are provided, and control circuits 6 _P , 6 _C , 7 _P , 7 _C are provided in each. , 8 _P , 8 _C are provided. An external storage device (storage means) 9 is provided in the master device 1 _P , and the external storage control circuit 1 is correspondingly provided.
0 is provided. Further, a central processing unit (control means) 11 for controlling each of these means is provided in the master unit 1 _P.
Is provided.

Here, the display units 4 _P and 4 _C are for visualizing characters and image information based on the data created by the display control circuits 7 _P and 7 _C , and are constituted by a CRT or an LCD with a backlight. Has been done. Also, the input devices 3 _P , 3
_C is of the touch panel structure of a transparent material which is laminated on the display unit 4 _P, 4 on _C, and a pressing operation such as a finger or a pen on the display unit 4 _P, 4 _C by the displayed screen The coordinate information is input. Input control circuit 6 _P, 6 _C in the display device 4 _P, 4 and coordinate information input from the _C indicator 4 _P, 4 converts the display contents displayed in the _C to the appropriate code by matching the center Processor 11
To input. The speakers 5 _P and 5 _C reproduce and output the audio data created by the audio output circuits 8 _P and 8 _C. The external storage device 9 is configured as a CD-ROM drive, a hard disk drive, or the like, and can store a large amount of data regarding characters, images, voices, etc., and can read the stored data at high speed. This data input / output is controlled by the external storage control circuit 10.

Further, the master unit 1 _P and the slave unit 1 _C of this embodiment are
The size of the B5 is about 3 cm and the weight is about 2 kg, which can be realized by the current technical level, so that the salesperson can easily carry both machines. However, it is natural that the size and weight can be further reduced by future technological progress. Since the external storage device 9 such as a CD-ROM drive is not required on the slave unit 1 _C side, it may be thinner and lighter than the master unit 1 _P side. The connection cable 2 is supposed to have a sufficient length.

[0050] In any case, it carries these parent machine 1 _P slave unit 1 _C as a pair, in a presentation point, salesperson has to hand the parent machine 1 _P, to hand the customer a cordless handset 1 _C Each person can carry it in a position that is easy for them to see and handle.

With such a structure, the details of the present embodiment will be sequentially described. First, the external storage device 9 stores information about sounds and images to be reproduced at the time of presentation, as illustrated in FIG. That is, the content of this presentation is made up of several scenes like a picture-story show, and the displayed content is different for each scene. Also, each scene is paired with audio information corresponding to each scene. This audio information may be an explanatory sound about the display contents, a sound effect for giving a sense of presence, or a BGM for giving an atmosphere. Each scene is stored in advance in the order of screening, and the screening time is also stored. According to the information example shown in FIG. 3, first, the scene 1 is shown for 10 seconds, and then the scene 2 is shown for 8 seconds. Naru (automatic screening).
Therefore, if the data as shown in FIG. 3 is created and stored in the external storage device 9, the salesperson can explain the product without any special operation.

This processing will be described with reference to FIG. 1. First, the central processing unit 11 reads the above-mentioned information stored in the external storage device 9 through the external storage control circuit 10 and then reads it. Among them, the image information is the display control circuit 7 _P , 7
_The information is displayed on the indicators 4 _P and 4 _C via _C , and the audio information is output via the audio output circuits 8 _P and 8 _C to the speakers 5 _P and 4 _C , respectively.
Playback output from 5 _C. After the sound and image have finished playing,
When the preset screening time comes, the central processing unit 1
1 requests the data of the next scene from the external storage device 9.

In the case of automatic screening, processing is performed according to the above procedure. However, in the situation where the product is actually explained to the customer, depending on the degree of interest of the customer, it may be necessary to display the screen longer than the preset exhibition time, or There are various cases such as when wanting to move to the next screen on the way.

In order to respond appropriately to such various situations during the presentation, the display 4 (4 _P ,
4 _C ), together with the image display unit 21, "pause"
A key display unit 22 for performing six functions such as “resume”, “skip”, “stop”, “previous screen”, and “next screen” appears, and is configured to be operated arbitrarily. Here, "pause" is to stop while maintaining the current display contents, and is the same as a pause in a normal audio device. The paused time is not included in the show time. "Resume" is to return from a paused state to a continuous playback state. FIG. 5 is a flowchart showing the temporary stop and the restart processing. "Skip" is to interrupt the currently displayed scene and start the next scene. "Cancel" ends the screening. The "previous screen" is for interrupting the currently displayed scene and displaying the image information of the immediately preceding scene. The "next screen" stops the display of the scene redisplayed by the previous screen function and displays the image of the next scene. In this case, the operator (salesperson or customer) does not play the voice.
The display state is maintained until there is an instruction from.

In order to use these functions, the operator may press a section in the key display section 22 corresponding to a desired function with a finger or a pen. That is, the input device 3 is mounted on the surface of the display device 4 so as to be in contact therewith, and the input control circuit 6 discriminates the coordinate information of the portion pressed by the operator and converts it into code information corresponding to each function. Output to the central processing unit 11. Therefore, the central processing unit 11 discriminates the input function from such code information, and sends a necessary command to each of the circuits 7, 8 and 10 according to the function to perform each functional processing.

Therefore, in this embodiment, in the master unit 1 _P and the slave unit 1 _C , the respective display units 4 _P and 4 _C and the speaker 5 are provided.
Through _P and 5 _C , the functions of a synchronous reproducing means for reproducing and outputting the same scene at the same time and an asynchronous reproducing means for reproducing and outputting an arbitrary separate scene are added. These means correspond to the "display control means" and the "voice output control means" according to the first aspect of the invention.

Here, in order to exert such a function, at the time of synchronous reproduction, only the input on the master unit 1 _P side is valid for the six functions such as the above-mentioned "pause", and the slave unit is effective. input information from the input device 3 _C of 1 _C side is ignored by the central processing unit 11. The processing contents are shown in the flowchart of FIG. Therefore, the salesperson can advance or return the screening scene as he or she desires.

On the other hand, when actually explaining a product, the contents that the salesperson wants to explain and the contents that the customer wants to see often deviate from each other, and synchronous reproduction may be inconvenient. That is, in the product description using the catalog, the page opened by the salesperson and the page viewed by the customer are often different, and depending on the customer, the salesperson can perform all operations such as synchronous reproduction. It is expected that there will be many people who want to receive an explanation to some extent while appropriately selecting the scene they want to see rather than the passive explanation given to them. Such customers can be dealt with by asynchronous reproduction.

When performing asynchronous reproduction, it is sufficient to press the "asynchronous reproduction" section on the reproduction method selection screen on the display 4 as shown in FIG. When this section is pressed, the coordinate information is sent from the input device 3 to the input control circuit 6, and the result of determination as to which of “synchronous reproduction” and “asynchronous reproduction” is selected is sent to the central processing unit 11.

In the asynchronous reproduction, the inputs to the six functions such as the above-mentioned "pause" are the master _1P and the slave 1
Valid for both _C. Therefore, the customer can freely select the scene he or she wants to see. In such a case, the central processing unit 11 needs to keep track of how much reproduction is currently proceeding in each of the parent device 1 _P and the child device 1 _C. Therefore, the memory unit in the central processing unit 11 stores and holds the information on the reproduction state as shown in FIGS. 8 and 9. That is, FIG. 8 shows an example of reproduction state information at the time of synchronous reproduction, and since the same reproduction is naturally performed in the master unit 1 _P and the slave unit 1 _C , the same data is obtained. On the other hand, FIG. 9 shows an example of the reproduction state information at the time of asynchronous reproduction, and the reproduction state information can be different between the master unit 1 _P and the slave unit 1 _C. These pieces of information are updated sequentially. When the recording is temporarily stopped, the information at that time is retained, and when the information is restarted, the reproduction is restarted from that time and the update of the elapsed time is restarted.

Here, the elapsed time as shown in FIG.
When the preset screening time of the corresponding scene is reached, as shown in FIG. However, the preset show time does not always match the reproduction time of the sound or image of the scene. That is, a value equal to or longer than the reproduction time is stored as the exhibition time, and when the reproduction is finished, the input is awaited until the exhibition time ends, while maintaining the last display state of the scene. Therefore, during this period, the salesperson can give a supplementary explanation to the customer about the contents just shown.

By the way, in this embodiment, a character input function is also added. That is, when an appropriate operation is performed in price negotiation during a business negotiation, the business negotiation screens 23 _P and 23 _C as shown in FIGS. 11 and 10 are expanded and displayed on the respective display devices 4 _P and 4 _C. Specifically, by performing a predetermined key operation, the central processing unit 11 reads the calculator display data from the external storage device 9, and the display control circuits 7 _P and 7 _P respectively.
Display 4 _P, it is displayed on the 4 _C through _C. When the ten-key display unit or the like is operated on this screen like a calculator, it is converted into a corresponding code, sent to the central processing unit 11, subjected to appropriate processing, and displayed in the corresponding display column at the top.
Therefore, it is possible to proceed with a business negotiation through such a screen between the parent device 1 _P and the child device 1 _C.

In this case, it is possible to mask and display an arbitrary portion of the display contents on the side of the parent device 1 _P on the side of the child device 1 _C. That is, when the display contents shown in FIG. 11 and denote the original negotiation content, display portion 24 shown by a broken line by masking, the handset 1 _C side if the display as shown in FIG. 10, sales While displaying the information necessary for the employee, it is possible to easily hide the information that the customer does not want to know, which helps to facilitate the business negotiation.

Next, FIG. 12 shows a second embodiment of the present invention.
13 and FIG. The same parts as those shown in the above-described embodiments are designated by the same reference numerals (the same applies to the following embodiments). The present embodiment corresponds to the invention described in claim 2, and in comparison with FIG. 1, a temporary storage device (temporary storage means) 12 is added in parallel to the external storage device 9 in the parent device 1 _P. . The temporary storage device 12 is the slave unit 1 _C side of the input device 3
_The number of times a specific item input from _C , for example, the item of the "skip" function is pressed during each scene, is stored together with the scene number.

The number-of-times information stored in the temporary storage device 12 is supplied to the changing means in the central processing unit 11 to be processed information as shown in FIG. That is, a scene number that is frequently skipped is extracted, and the "skip" display (see the key display section 22 shown in FIG. 4) is displayed as an attribute of the scene before the screening of the scene. This is conspicuous, and the customer who handles the child device 1 _C is instructed to perform the skip operation, so that the skip selection can be easily performed to switch the display order of skipping the next scene. That is, since the items that are frequently instructed to be skipped by the customer and are considered to be particularly uninteresting are properly determined and are easily selected as skip targets, the presentation is less wasteful.

Further, a third embodiment of the present invention will be described with reference to FIGS. 14 to 27. In the present embodiment, attention is paid to the point that information such as the number of words spoken by the customer and the number of instruction operations with a finger or the like on the input screen is related to the degree of interest of the customer. Claims 3 to 11 are intended to support sales activities by grasping
It corresponds to the described invention. First, a microphone 14 for taking in a voice of an operator (customer) is provided on the slave unit 1 _C side, and a voice recognition circuit (voice recognition means) 15 for recognizing a word based on the voice input is provided. That is, not only words spoken by the operator but also surrounding sounds can be input from the microphone 14, but the voice recognition circuit 15 discriminates and extracts only the voice of the operator and converts the result into a character code such as kana. And outputs it to the central processing unit 11. On the other hand, on the side of the base unit 1 _P , a timer 16 is built in, and a data storage unit 17 including a RAM or the like is provided as a word number storage means. The timer 16 informs the central processing unit 11 every time a certain time has elapsed.

With such a configuration, during the presentation using the master unit 1 _P and the slave unit 1 _C , the word information issued by the customer is sent to the central processing unit 11 through the microphone 14 and the voice recognition circuit 15 of the slave unit 1 _C. Captured. At this time, the word number information recognized within the predetermined time defined by the timer 16 is stored in the data storage unit 17. Information such as the number of input operations by the input device 3 _C is also stored in the central processing unit 11
It is stored in the data storage unit 17 under the control of.
That is, various kinds of information are stored in the data storage unit 17, and the data structure thereof is as shown in FIG.

Each data will be described. (A) Scene number. (B) Regular display time of each scene (standard display time).
Without pausing or skipping, each scene will be shown for the time indicated by this value. (C) The time when each scene is actually displayed. If it is skipped, the display time will be shorter than the specified display time, and if it is temporarily stopped, the time during which it is stopped as continuous display will be accumulated, and will be longer than the specified display time. (D) The number of words spoken by the customer for each scene. (E) A value obtained by dividing the value of (d) by the value of (c). (F) From the value of (e) of scene n, scene (n-1)
The value obtained by subtracting the value of (e) of. That is, it is a value indicating how the number of words per unit time has changed with respect to the immediately preceding scene. (G) The number of times the customer operated the input device 3 _C for each scene. (H) A value obtained by subtracting the number of input operations in response to an input request from the parent device 1 _P side and the number of operations (standard input operation number) for inputting a series of character strings and numeric strings from the value of (g). (I) A value of (c)-(b). If skipped, the value will be negative (-). If the customer intentionally views the display time for more than the specified display time due to the temporary stop or use of the functions of the previous and next screens, the value becomes a plus (+). (J) (g)-(h). The number of times the customer intentionally operated input device 3 _C.

In this embodiment, in addition to the basic operation according to the above-mentioned embodiment, the data updating / reference processing as described above is mainly performed. The outline of this processing will be described with reference to FIG. First, the voice of the customer who operates the handset 1 _C is captured by the microphone 14 and sent to the voice recognition device 15. The voice recognition device 15 discriminates the customer's voice from the sound information taken from the microphone 14 together with ambient noise and converts it into character information such as kana or numeric characters. The central processing unit 11 adds the number of characters to the item column (d) of the currently displayed scene in the data storage unit 16. Then, the result of dividing the value of (d) by the value of (c) is written in the item column of (e). Further, the result of subtracting the value of (e) in the immediately preceding scene from the value of (e) in the current scene is written in the item column of (f) as a change rate. When the value of this rate of change exceeds a preset threshold value (which is set to 0.5 in this embodiment), a part of the indicator 4 _P of the master device 1 _P is displayed. By using it as a notification means, a notification to that effect, such as "threshold value exceeded" as shown in FIG. 18, is made (corresponding to the invention of claim 3). According to the data example illustrated in FIG. 16, such a notice display is made in the scene 4 or the scene 10.

The fact that the notification display such as the over-threshold value is displayed means that the number of words spoken by the customer suddenly increases from the scene one before, which means that It means that there is interest and doubts about the scene content and there is a high degree of interest. Therefore,
As a salesperson, if such a notification is made,
By giving a more detailed explanation of this scene without losing sight of this opportunity, it is possible to take measures such as improving the feasibility of the business negotiation.

On the other hand, contrary to such a situation, the threshold value may not be exceeded in the analysis of the change rate. In such a situation, it is checked whether or not the time during which the threshold value is not continuously exceeded has reached a preset time (60 seconds in this embodiment). When the situation in which the threshold value is not exceeded continues for more than such a set time, a part of the display unit 4 _P of the master unit 1 _P is used as a notification means, as shown in FIG.
As shown in 9, a warning notification such as "Threshold not reached" is issued (corresponding to the invention of claim 4).
According to the data example illustrated in FIG. 16, the change rate does not reach the threshold value 0.5 between the scene 5 and the scene 9, and when the cumulative value of c reaches 60 (seconds), Warning is issued. After such a display, the value of the measurement time is set to 0 in order to start the measurement of the next continuous undertime.
Cleared.

Note that the processing in the central processing unit 11 when the timer 16 interrupts the central processing unit 11 to execute such processing is shown in the flowchart of FIG. First, the timer 16 generates an interrupt process for the central processing unit 11 every unit time, here, every one second. When the central processing unit 11 recognizes this interruption, it indicates the currently displayed scene column in the data storage unit 17 (c).
Add 1 to the item column of. At this time, 1 is also added to the continuous unreached time, and it is checked whether the result has reached 60 seconds. If it has reached 60 seconds, a warning is issued as if the threshold value has not been reached as shown in FIG. In the case of the data example illustrated in FIG. 16, the continuous unachieved time reaches 60 seconds 4 seconds after the start of the screening of the scene 9.

By the way, a countermeasure to be taken when a warning such as "the threshold has not been reached" is given will be described. The fact that such an announcement is made is not only the case where the number of words spoken by the customer is small, but also the case where the customer has a quiet character who originally speaks a small number of words. For such customers, it is difficult to capture their needs even in normal sales activities, and even a skilled salesperson is having a hard time. In the case of such customers, it is a point in sales activities that they do not overlook such slight changes. For this reason, when such a warning is issued here, by prompting the sales staff to change the threshold so that the threshold is low, even in the case of a quiet customer, we will not miss the small change in the number of words. You can do this.

In order to enable such a correspondence, in this embodiment, the threshold varying screen 25 appears on the display 4 _P of the master 1 _P by a predetermined operation. When the number portion displayed on the threshold value changing screen 25 is pressed with a finger or a pen, the numerical information is taken into the central processing unit 11 as an input from the input device 3 _P , and the threshold value Change settings are made. That is, such threshold value changing screen 25 corresponds to the changing means in the invention described in claim 5.

The variable threshold value is not limited to the case where the threshold value has not been reached, but conversely, it is also effective when the threshold value is frequently displayed in the case of a large number of customers. In contrast, by changing the threshold value to a higher value, the degree of interest of the customer can be accurately determined.

By the way, when it is desired to analyze the reaction history of the customer after finishing the sales activity, a visualizing means (not shown) operates by performing a predetermined key operation,
As shown in FIG. 22, the state of change of the change rate can be displayed as a change display screen 26 on the display device 4 _P of the parent device 1 _P. This processing corresponds to the invention described in claim 6. That is, when performing a predetermined key operation in the master unit 1 _P, the central processing unit 11 graphs the value of field f stored in the data storage unit 17, a display control circuit 7 via the _P indicator 4 _P
Is to display a graph as shown in FIG. With such a function, the scene in which the customer is interested can be confirmed again clearly. In the illustrated example, it can be seen that in the transition from scene 1 to scene 10, scene 4 has a particularly high degree of interest. Therefore, based on such an analysis result, it is possible to make an appropriate countermeasure such that the content having a high degree of interest should be emphasized at the time of the next business negotiation.

By the way, the reason why the degree of interest of the customer is inferred from the "rate of change in the number of words" is that there are people who speak a lot of words and people who are silent As a result, the number of words does not necessarily reflect the degree of interest.
This is because it can be considered that the change in mind, that is, the degree of interest, is reflected to a large extent in both people who talk a lot and those who talk silently.

However, there are a wide variety of people as customers, some of whom have no change in their mind, and some who have a very small change in the number of words they say. The rate of change, and therefore the degree of interest, cannot be inferred from the rate of change of numbers alone. In such a case, by performing a predetermined key operation, the visualization means (not shown) operates,
As shown in FIG. 23, the transition of the number of words itself can be displayed as a transition display screen 27 on the display 4 _P of the parent device 1 _P. This processing corresponds to the invention described in claim 7. That is, when a predetermined key operation is performed on the parent device 1 _P , the central processing unit 11 graphs the value of the item (d) stored in the data storage unit 17, and the display 4 is displayed via the display control circuit 7 _{P. The} graph shown in FIG. 23 is displayed on _P. According to such a function, it is possible to distinguish a portion having a high degree of customer interest that could not be read with the above-mentioned rate of change in the number of words. Therefore, based on such an analysis result, it is possible to make an appropriate countermeasure such that the content having a high degree of interest should be emphasized at the time of the next business negotiation.

By the way, the present embodiment also has the asynchronous reproduction function as described above, and the customer can freely watch the scene he / she wants to watch on the slave unit 1 _C for any desired time. In the case of such asynchronous reproduction, it is predicted that the time when a customer sees a scene (= display time) is correlated with the degree of interest in the scene. Therefore, in the present embodiment, a time accumulating means (not shown) for accumulating the display time for each scene on the display 4 _C of the handset 1 _C is provided, and after the end of the negotiation, a predetermined key is set on the base unit 1 _P. 24 is displayed on the display 4 _P via the display control circuit 7 _P by a visualization means (not shown) based on the accumulated display time data as a transition of the display time. Can be displayed as a transition display screen 28. This processing corresponds to the invention of claim 8. That is, in the present embodiment, the timer 16 interrupts the central processing unit 11 every unit time,
The value of the item (c) in the data storage unit 17 is updated by the central processing unit 11 at every interruption. Even if the display is in a stopped state due to pause or previous / next screen function,
The value of item c is updated every unit time. Then, finally, when a change display instruction of the display time is given by a predetermined key operation, the central processing unit 11 graphs the data of the item (c) and outputs it to the display 4 _P via the display control circuit 7 _P. ,
As a transition display screen 28 as shown in FIG. 24, the transition of the display time is graphically displayed. Therefore, the salesperson can take a measure such as inferring the customer's interest level by looking at this graph and giving a more detailed explanation of the content of the scene having the high interest level.

By the way, in the case of the processing shown in FIG. 24, the time data stored in the item (c) of the data storage unit 17 is the automatic show time (standard display time) which is predetermined for each scene. (Data of item (b)) is also included. Therefore, a scene that originally has a long running time has a factor that it may be long regardless of the degree of interest of the customer. In consideration of such a point, the value of the item (i) obtained by subtracting the value of the item (b) from the value of the item (c) is used, and this value is graphed and displayed through the display control circuit 7 _P. 4 and outputs the _P, it suffices to be displayed graphically transition of real display time as transition display screen 29 as shown in FIG. 25.
Such a process corresponds to the invention of claim 9. In this way, the display time data obtained by subtracting the automatic show time indicates the time when the customer tries to see each scene on his / her own will, and becomes an important barometer that accurately indicates the degree of interest of the customer. Accurate analysis is possible.

Further, when considering the business negotiation form from another point of view, some customers have a description part or a question which they are interested in when the salesperson is explaining the product by using a catalog or the like. With respect to the description part, many people listen to the description while pointing the part with their fingers. This is not limited to catalogs and the like, and is the same when explaining to a customer using the child device 1 _C as in the present embodiment. In such cases, usually only pronouns such as "here", "this", and "that" are used, and the number of words is often very small. It becomes ineligible in the countermeasure. However, it can be presumed that the degree of interest is high when the customer takes an action (operation) such as directly pointing to the relevant part with his / her finger, as in the case of uttering a word. In order not to overlook such customer behavior, here, the input device 3 _C (= display device 4 _C ) of the child device 1 _C is used.
Number of operations Cumulative means for accumulating the number of times the customer has touched an input operation count in (not shown) is provided, after the negotiation completion, by operating a predetermined key in the master unit 1 _P, The accumulated operation number data Based on the above, a visualization means (not shown) can be used to make a graph as a transition of the number of input operations, and can be displayed on the display 4 _P via the display control circuit 7 _P as a transition display screen 30 as shown in FIG. . This processing corresponds to the invention of claim 10.
That is, in this embodiment, each time the input device 3 _C of the child device 1 _C is operated (touched), the value of the item (g) in the data storage unit 17 is changed by the central processing unit 11. Updated,
When changes display instruction of the input operation number by finally predetermined key operation is performed, the central processing unit 11 items graphed data (g), the display control circuit 7 via the _P indicator 4 _P
26, and the transition of the number of input operations is graphically displayed as a transition display screen 30 as shown in FIG. Therefore, the salesperson can take a measure such as inferring the customer's interest level by looking at this graph and giving a more detailed explanation of the content of the scene having the high interest level.

By the way, in the case of the processing as shown in FIG. 26, the frequency data stored in the item g of the data storage unit 17 is the standard input operation (for example, Yes / No It also includes the number of input operations for the customer's reply to the inquiry, and the customer's numerical operation for the numerical input request. Therefore, in consideration of such a point, the value of the item (j) obtained by subtracting the value of the number of standard input operations from the value of the item (g) is used, and this is graphed and displayed via the display control circuit 7 _P. The change may be output to the display unit 4 _P, and a change display screen 31 as shown in FIG. Such a process corresponds to the invention of claim 11. Thus, according to the input operation number data obtained by subtracting the standard input operation number, it indicates the number of times the customer has touched the input device 3 _C on his / her own will, which is an important barometer that accurately indicates the degree of interest of the customer. Therefore, more accurate analysis can be performed.

Next, a fourth embodiment of the present invention will be described with reference to FIGS. 28 to 33. In the present embodiment, when using the support device composed of the parent device 1 _P and the child device 1 _C as described above, different customers have different presentation places / environments, and the brightness of the display devices 4 _P , 4 _C This is because the point that the contrast adjustment and the volume adjustment of the speakers 5 _P and 5 _C must be performed is particularly taken into consideration, and the setting thereof is facilitated, and it corresponds to the invention of claims 12 to 14. First, when a predetermined key operation is performed on the parent device 1 _P , an adjustment screen 32 as shown in FIG. 28 appears on the display device 4 _P (input device 3 _P ) as an adjusting means, and the brightness / contrast /
The volume can be adjusted. For example, in the case of brightness adjustment, if the "dark" or "bright" part is touched, it is regarded as an input from the input device 3 _P , converted into a corresponding code by the input control circuit 6 _P , and stored in the central processing unit 11. Sent. The central processing unit 11 changes the brightness of the displays 4 _P and 4 _C via the display control circuits 7 _P and 7 _C. When the brightness is just right and you press the "End" point, the adjustment screen 3
2 ends. At this time, if you press the "Register" part,
The adjusted current luminance / contrast / volume state is stored in the external storage device 9 as a state storage means. When saving, it is inconvenient to use only the status information.
_By displaying a customer name input screen 33 as shown in FIG. 29 on _P , information such as the customer's name can be stored together. The example in the figure shows the kana conversion method for inputting Roman characters. After inputting Roman characters, press the "Convert" part to convert to Kanji, and press the "Execute" part to finish inputting customer information. . Such processing may be appropriately performed at the actual customer at the time of the first negotiation.

Now, consider a case where the same customer is visited for the second time or later. In this case, the customer name (place) designation screen 34 as shown in FIG. 30 is called by a predetermined key operation on the parent device 1 _P , and the registered status information may be selected by the customer name. If the screen does not appear on the designated screen 34, the screen may be switched by appropriately pressing the "next screen", "previous screen", or the like. When the desired customer name appearing on the screen is pressed, the central processing unit 11 retrieves the status information regarding the brightness, contrast, and volume stored in the external storage device 9 by the customer name, and the circuit 7 _P , 7 _C , 8 _P ,
The brightness / contrast of each of the display units 4 _P and 4 _C and the volume of the speakers 5 _P and 5 _C are changed via 8 _C to restore the adjusted and set previous state. This processing is claim 1.
This corresponds to the invention described in 2. Thus, the presentation can be started in a state suitable for the environment of the place (customer) without having to individually adjust the brightness and the like, and the business negotiation can be smoothly started.

By the way, when considering normal sales activities,
The salesperson deals with a large number of customers, and if the number of customers who make such a state setting increases, the number of screens to be switched also increases during the calling operation, which may be inconvenient. Here, there is a difference in that the sales force is not evenly weighted to the customers and frequently visits a specific customer. Therefore, as shown in FIG. 31, the specific customer name designation screens 35 for a plurality of persons (here, four persons) are displayed on the display unit 4 so that such a specific customer can be selected with a small number of operations.
Appearing in _P , a specific customer name can be registered in the preferential storage means (a part of the external storage device 9). On this screen 35, press the "Register" part, and then
When the user presses the part of the number to be registered, the screen 34 shown in FIG. 30 is displayed, and any customer name may be selected. what if,
After pressing "Register" and "4" on the screen 35 of FIG. 31, if the customer name "XXXXXX Co., Ltd." is pressed on the screen 34, "X" is displayed as the fourth specific customer name on the screen 35. XXX Co., Ltd. ”will be registered. If such a setting is made, when the customer name is designated, the specific customer name appears on the screen 34 in a state of high priority, and the state setting operation becomes easy. Such a process corresponds to the invention of claim 13.

Further, in the present embodiment, a customer name automatic setting designation screen 36 as shown in FIG. 32 is prepared as a start output setting means. This is for selecting and designating any one of the customer names so that when the apparatus is activated, the brightness state or the like suitable for any customer is automatically obtained. On this screen 36, when a desired customer name display portion is pressed, the display of that portion is changed by reverse display or the like, and it is shown that the designation is made. To cancel the automatic setting, press the "cancel" part. With such automatic settings, when the customer starts the device, the output state is automatically set to suit the environment of the customer, and no operation is required. In other words, as a salesperson, if the customer is designated as the target for automatic setting before going to the customer's location, there is no need to specify the customer name at the customer's location, and the presentation can be immediately given under the optimal conditions. You can proceed. Such processing corresponds to the invention described in claim 14.

By the way, registration of such a specific customer name,
Information about the state of brightness and the like, including automatic setting at startup, is stored in the external storage device 9 in a file structure as shown in FIG. In this example, the brightness, contrast, and volume adjustment levels are set to 10 levels. The mark * in the specific column indicates the item displayed on the screen 35 shown in FIG. 31 and set as the specific customer. Similarly, a mark * in the automatic column indicates that the customer is automatically set on the screen 36 shown in FIG. Therefore, when the apparatus is activated, it automatically retrieves the customer information from the registered data and sets the statuses of the indicators 4 _P and 4 _C and the speakers 5 _P and 5 _C.

Further, a fifth embodiment of the present invention will be described with reference to FIGS. 34 to 40. In the present embodiment, in a business negotiation using the parent device 1 _P and the child device 1 _C as described above, accurate sales activity records are left to minimize troubles, and the customer is highly interested. Claim 1 is intended to support sales activities from the viewpoint of facilitating analysis of matters.
This corresponds to the invention described in 5 to 18. First, in the present embodiment, as shown in FIG. 34, a microphone (voice input device) is used as voice input means in each of the parent device 1 _P and the child device 1 _C.
14 _P and 14 _C are provided, and are connected to a voice recording device (voice recording means) 18 provided on the master unit 1 _P side together with the voice output circuits 8 _P and 8 _C (according to the invention of claim 15). Equivalent configuration). Alternatively, as shown in FIG.
_A voice generator (voice generating means) 19 is provided in the _P so as to be connected to the central processing unit 11 and is connected to the voice recording device 18 (a structure corresponding to the invention of claim 16, 17 or 18). Here, the audio recording device 18 is a tape recorder or the like, and in short, any device capable of recording and reproducing a plurality of audio electrical signals in a time series for a long time may be used. Further, the voice generator 19 may be any one that generates a voice electric signal corresponding to the data received from the central processing unit 11.

Further, in the presentation prepared in this embodiment, as shown in FIG. 37, a unique identification number is added to each scene.

The operation in the case of the configuration shown in FIG. 34 in such a configuration will be described. When the power is turned on, the voice recording device 18 starts voice recording and recording. That is, the microphones 14 _P and 1 are provided for the master 1 _P and the slave 1 _C , respectively.
Since 4 _C is provided, conversations between sales staff and customers are recorded and recorded in real time as clear voice information. Further, since the voice output devices 8 _P and 8 _C are also connected to the voice recording device 18, voice information such as a presentation produced by the device is recorded and recorded simultaneously with the conversation. Then, when the power is turned off, the recording operation ends. In such an operation, the voice recording device 18 is built only in the parent device 1 _P , the customer is not made aware that the conversation is recorded, and the progress of the business negotiation is not hindered.

In this way, since all conversations between the salesperson and the customer in the business negotiation are recorded and recorded, the content of the business negotiation can be confirmed by listening again later at any time after the business negotiation is completed, and the trouble due to the verbal promise is minimized. You can keep it to the limit. Further, even if a trouble occurs due to the recognition of a verbal promise, the recorded conversation information can be used as evidence material. Further, as another use, a salesperson's sales technique can be used as a material for a third party, such as the superior, to calmly judge. Further, since the voice information of the presentation is also recorded and recorded, by analyzing the relationship with the conversation, it is possible to grasp what the customer is interested in and to develop an effective presentation.

Next, the operation in the case of the configuration of FIG. 35 will be described. In the case of this configuration as well, the point that the conversation between the salesperson and the customer upon power-on and voice information output through the voice output circuits 8 _P and 8 _C is recorded and recorded in the voice recording device 18 in real time. Is the same as in.
Here, in addition to the recording and recording of such information, additional information is also recorded and recorded in the following three modes, for example.

As a first mode, the identification number unique to each scene in the presentation is output from the central processing unit 11 to the audio generator 19 according to the algorithm shown in the flowchart of FIG. Upon receiving the identification number, the voice generator 19 converts the number information into a voice signal that can be heard and understood by a human and outputs the voice signal to the voice recording device 18 for recording and recording. That is, the screen information indicating which scene was shown as the current state of the device is recorded in the audio recording device 18 in real time. Such processing is claim 16.
It corresponds to the described invention.

Therefore, when the voice recording device 18 is reproduced later, the screen information is also accompanied, so that it is possible to analyze what kind of screen the conversation between the salesperson and the customer took place, and You will be able to judge what you are interested in more accurately. Moreover, more effective analysis is possible in developing a more effective presentation.

As a second mode, when there is an input from each of the input devices 3 _P and 3 _C according to the algorithm shown in the flowchart of FIG. 39, the central processing unit 11 outputs the code information to the voice generator 19. Upon receiving the code information, the voice generator 19 converts the code information into a voice signal that can be heard and understood by a human and outputs the voice signal to the voice recording device 18 for recording and recording. That is, the information of the input operation in the master unit 1 _P and the slave unit 1 _C is also converted into a sound signal and recorded in real time in the sound recording device 18. Such processing corresponds to the invention described in claim 17.

Therefore, when the voice recording device 18 is reproduced and analyzed later, the input operation information is also accompanied. Therefore, if there is an erroneous input by the customer, it is analyzed to improve the operability thereafter. Can be used for Further, it is possible to grasp the customer's intention display which cannot be understood only by conversation through the input operation, and it is possible to more accurately judge the matter of interest to the customer. Moreover, more effective analysis is possible in developing a more effective presentation.

The third mode is a combination of the first and second modes. According to the flowchart of FIG. 40, both the identification number unique to each scene and the code information associated with the input operation are sent to the voice generator 19. Then, a sound output corresponding to the sound is output and recorded and recorded in the sound recording device 18. Such processing corresponds to the invention described in claim 18.

As a result, more comprehensive analysis becomes possible than in the cases of the first and second modes, and the customer's interests and the development of a more effective presentation become more accurate.

Further, a sixth embodiment of the present invention will be described with reference to FIGS. 41 to 44. The present embodiment is intended to effectively support a salesperson from the viewpoint of collecting customer information associated with business negotiations, collecting and organizing the information, and claim 1.
9 corresponds to the invention described in 21. Basically, it can be configured in the same manner as the above-described embodiment, but in the case of this embodiment, it is more configured as a portable personal computer, and for example, only the configuration of the master device 40 side which is a portable device is shown in FIG. This will be described with reference to FIG. The master unit 40 has a control unit (control unit) 41 having a microprocessor configuration for controlling the entire apparatus, and an input unit (input unit) for inputting an action of an operator (salesperson).
42 and a display unit 43 that displays information such as characters and images, and a storage unit (storage unit) 44 that stores programs and data.
, A communication unit 45 for exchanging data commands between the master unit 40 and a slave unit (not shown), and a power source unit 4 having a battery configuration.
It consists of six. Although the input unit 42 has a touch panel structure here, it may be a combination of an external keyboard 47, a mouse 48, and the like. Although the storage unit 44 has an IC card structure, it may be a combination of FDD, HDD, CD-ROM, and the like. Therefore, in the external structure shown in FIGS. 42 and 43, the insertion port 49 for the FDD or the CD, the I
A C card insertion slot 50 is also formed. Reference numeral 51 is a speaker (voice output means).

Although the slave unit side has almost the same structure, the control unit 41 and the storage unit 44 are not required on the slave unit side. Therefore, in addition to having an element that allows the slave unit to independently operate individually, it also has a function of remotely controlling the slave unit from the master unit 40 side.

Also in the case of such a configuration, basically, as in the case of the above-described embodiment, the salesperson carries the parent device 40 and the child device as a pair, turns on the power at the time of negotiation, and turns on the parent device 4.
0 is used by handing the child device to the customer.
First, the part corresponding to the cover of the catalog is displayed on both display parts. In the same way as when a salesperson uses a normal catalog to explain a product to a customer, the salesperson gives an explanation while displaying the page of the electronic catalog to the customer through the slave. By appropriately operating the handset handed over, the customer can advance or return the page as desired on the display unit on the handset (asynchronous reproduction). Such information on the child device side is transmitted to the parent device 40 side as page information via the communication module, and the display screen on the child device side is displayed as a sub screen on the display screen on the parent device 40. As a result, the salesperson can grasp the situation of the child device side through the parent device 40, and can find out the point of interest of the customer.

At this time, regarding pages (scenes) opened on the slave unit side, operation information such as the number of times (number of selections) opened, the time of opening, the date and time of opening, etc. is collected for each page. , And is stored in the storage unit 44 of the parent device 1 _P. In addition, while the salesperson is explaining, the display screen of the child device is displayed on the parent device 4 of the own device.
In the situation where it is desired to display the same screen as the parent device 40 side by monitoring on the sub screen of the display screen of 0 for convenience of explanation, the parent device 4
The display screen on the slave unit side can be arbitrarily controlled by the operation above.

By the way, in the middle of the explanation, on the side of the base unit 40, expected questions and comments and expected answers to these are provided for the page requiring the electronic catalog information (in the form of a questionnaire). And can be displayed in a menu format. Therefore, in the process of business negotiations with the customer, the salesperson advances the conversation while appropriately weaving these questions and comments, and selects and operates the customer's answer that he / she has heard on the menu-type display screen, The data necessary for quantitative analysis can be easily collected while eliciting requests and interests.
Such processing corresponds to the invention described in claim 20. According to this type of processing, the salesperson does not have to take notes, so that the conversation can proceed smoothly, and the obtained information becomes quantitative, and data that can be easily shared in the subsequent aggregation processing. Becomes In addition, as another point of view, it can be used as a sales talk manual.

As described above, since the information on the number of operations on the page opened in the child device and the answer information to the question in the questionnaire format are stored in the storage unit 44,
Later, it is possible to take out from the storage unit 44 by a predetermined operation in the parent device 40, aggregate the results, and arrange the results in a form such as a table or a graph. Such processing is claim 1.
This corresponds to the invention described in 9, 21.

Furthermore, if the child machine side has the same structure as the parent machine 40 and can be used independently, and the child machine side is left at the customer's hand as in the case of a normal catalog, and collected later. Information that the customer freely operated while depositing (page information etc. opened) is stored in the storage unit, so when the child device is later collected, the data can be aggregated and analyzed to make it free. It is also possible to obtain useful data such as the direction and strength of the customer's interest in various situations.

[0106]

According to the first aspect of the invention, at least two units are provided, each of which includes display means for displaying characters and images, input means having a touch panel structure laminated on the display means, and voice output means. A plurality of portable devices are connected to each other, and one of the portable devices is used as a master device to control a storage unit that stores information such as characters, images, and sounds, and the above-mentioned units. Display control means for displaying the same or different information on each display means.
Since the input control means for inputting the same or different information from each input means and the voice output control means for outputting the same or different voices from each voice output means are provided, the salesperson sitting face-to-face and the customer can comfortably. You can clearly see the display screen at the same time in different postures, and you can also hear the playback sound at the same time, thus effectively supporting sales activities.

In addition, according to the invention described in claim 2, a temporary storage means for detecting and storing information on the number of times of a specific item operation input from the input means of the portable device other than the parent device,
By providing change means for switching and changing the display attribute and display order of the display means based on the number-of-times information stored in the temporary storage means, the number-of-times information of a specific item operation input from other than the master unit can be displayed. Since it is provided for switching and changing the attribute and the display order, it is possible to provide a more appropriate presentation according to the customer, such as skipping and displaying an item that the customer is less interested in.

According to the third aspect of the invention, the portable device other than the master unit is provided with the voice recognition means for recognizing the words uttered by the operator, and the number of words recognized by the voice recognition means. A number-of-words recognition means for recognizing, a number-of-words storage means for storing the number of words recognized within a predetermined time, and a change rate calculation means for calculating a change rate of the number of words recognized within a predetermined time, By providing the parent machine with a notification means for notifying that when the rate of change is equal to or greater than a preset threshold value, the increase / decrease tendency of the number of words the customer speaks during a series of business negotiations is immediately reflected in the provided information. If a change that exceeds a preset threshold is shown, the customer is notified that he or she has a strong interest. To meet the needs of such sales It is possible to expand the activities.

On the other hand, according to the invention described in claim 4, the voice recognition means for recognizing the words uttered by the operator is provided in the portable equipment other than the parent machine, and the number of words recognized by the voice recognition means. A number-of-words recognition unit for recognizing the number of words, a number-of-words storage unit for storing the number of words recognized within a predetermined time period, and a change rate calculation unit for calculating a change rate of the number of words recognized within a predetermined time period, By providing the main unit with a notification means for notifying that when the rate of change does not reach the preset threshold value, in the case of a customer with a relatively quiet word, the number of words Although the rate of change may not reach the threshold in some cases, the notification is made so that this threshold is not appropriate for the customer, so encourage the sales staff to take action such as lowering the threshold. You can

According to the invention of claim 5, in the invention of claim 3 or 4, the variable means for varying the threshold value with respect to the rate of change is provided, so that the threshold value is frequently exceeded and the threshold value is exceeded. It is possible to appropriately deal with frequent occurrences of less than the value and appropriately grasp customer needs according to the customer.

According to the invention of claim 6, in addition to the invention of claim 3, 4 or 5, a visualization means for visualizing the transition of the change rate is provided on the display means.
After a series of presentations, the degree of customer interest can be objectively analyzed, which can be useful for future sales activities.

Further, when considering the rate of change in the number of words, it is noted that the rate of change itself shows a low value and is not effective when the customer has a high interest and continues to talk. According to the invention, since the transition of the number of words itself is visualized and displayed, it is possible to accurately analyze the customer's interest level, which was not known by the rate of change, and it is possible to sell more accurately in the future. It can be useful for activities.

In this case, according to the invention described in claim 8, a time accumulating means for accumulating the display time for each display scene on the display means of the portable device other than the master, and the accumulated results are visualized on the display means. Since the display time is accumulated and the display time for each display scene is accumulated and the transition is visualized and displayed, it is possible to know which information scene the customer is interested in, It can be useful for activities.

In addition, according to the invention described in claim 9, since the subtraction means for subtracting the preset standard display time for each display scene from the accumulated display time is provided,
It is possible for the customer to figure out the information scene that he or she deliberately sees based on the degree of interest of himself, to accurately grasp the information with a high degree of interest of the customer, and to use it for future sales activities.

On the other hand, according to the invention described in claim 10, the operation number accumulating means for accumulating the number of input operations of the input means in each display scene of the portable device other than the parent device, and the accumulated result are displayed on the display means. By providing a visualization means for visualization, the number of input operations by the customer is accumulated and the transition is visualized and displayed, so it is possible to know which information scene the customer is interested in and frequently operates. Can be used for sales activities.

In addition, according to the invention of claim 11,
Since the subtraction means for subtracting the preset number of standard input operations for each display scene from the accumulated number of input operations is provided, only the number of times the customer has intentionally operated based on his / her interest level is calculated. Therefore, it is possible to accurately grasp information that has a high degree of interest to customers, and to use it for future sales activities.

Further, according to the invention of claim 12,
Adjustment means for variably adjusting the output states of the display means and the voice output means, a state storage means for storing the adjusted output state information of the display means and the voice output means, and the stored output state information are arbitrarily extracted and displayed. Means and a recovery means for recovering the output state of the audio output means are provided in the master unit, the output state information of the display means and the audio output means is stored, and arbitrarily retrieved to restore the output state. Therefore, by saving information such as the brightness and contrast of the display means and the volume of the audio output means in the place and environment where the presentation was given, the same place and
When making a presentation in an environment, it is possible to easily set an output state suitable for the presentation.

In this case, according to the invention of claim 13,
Priority storage means for selecting and saving any number of output status information stored in the status storage means, and selecting any one of the output status information stored in the priority storage means Since the selection means is provided, it is possible to use the priority storage means to extract necessary customer information with high priority separately from the information of other customers, and to easily set the status even when there is a large amount of data. it can.

According to the fourteenth aspect of the present invention, there is provided the startup output setting means for setting the output status at device startup based on one of the output status information stored in the status storage means. Therefore, the output state at the time of starting the device can be selected and set in advance, and it is possible to smoothly enter into a business negotiation under the optimum output setting without requiring an operation at a place where an actual presentation is performed.

Further, according to the invention of claim 15,
Since each portable device is provided with a voice input means and a voice recording means for recording the voice information inputted from each voice input means is provided in the master unit, a conversation between the salesperson and the customer can be recorded and recorded one by one. Therefore, it is possible to minimize the trouble caused by recognizing the oral promise, and to utilize it as evidence data in the unlikely event that a trouble occurs. It can be one of the factors for the person to calmly judge, and since the presentation information output by the voice output means is recorded and recorded together with these conversations, the relationship between the presentation voice and the conversation will be analyzed later. As a result, it is possible to develop a more effective presentation, and it is possible to appropriately determine the customer's interest in the analysis result.

Similarly, according to the invention of claim 16,
Each portable device is provided with a voice inputting means, a voice generating means for converting the current state of each portable device into voice information each time, a voice recording means for recording each voice inputting means and the voice information inputted from this voice generating means. Since the means was installed in the base unit, in addition to the above-mentioned recording of conversation and presentation information,
With the voice generation means, the current state of the portable device can be converted into voice information and recorded and recorded, and the relation between the voice of the presentation, its display screen, and conversation can be analyzed, and the development of a more effective presentation and , It can be used to judge what the customer is interested in. Especially, since the display screen information is recorded as voice, it is possible to judge what kind of screen situation the conversation between the salesperson and the customer occurred. Becomes

According to the seventeenth aspect of the present invention, each portable device is provided with a voice input means, a voice generation means for converting input information inputted from the input means of each portable device into voice information, and each voice. Since the main unit is provided with the input unit and the voice recording unit for recording the voice information input from the voice generating unit, in addition to the recording and recording of the conversation and the presentation information, the voice generating unit inputs the voice information to the portable device. It becomes possible to record the operation by converting it into voice information and analyze the relationship between the voice and the input operation of the presentation, and the conversation, to develop a more effective presentation and to judge what the customer is interested in. In particular, since the input operation information is recorded as a voice, it is possible to analyze an erroneous operation by the customer and improve the operability. Kill.

According to the eighteenth aspect of the present invention, each portable device is provided with a voice input means, and a voice generation means for converting the current state of each portable device into voice information each time and an input means of each portable device. The voice generating means for converting the input information inputted from the voice information into the voice information, the voice input means and the voice recording means for recording the voice information inputted from these voice generating means are provided in the master unit. The effect obtained by combining the inventions described in 16 and 17 can be obtained, and a more comprehensive judgment can be made.

Further, according to the invention of claim 19,
Since each portable device that can be operated individually can be remotely controlled by the base unit, it can be handed to the customer at the time of business negotiations and handled as a catalog, seeing the screens of his / her interest and explaining the salesperson It will be possible to arbitrarily display screens according to the circumstances of the company, so that business negotiations can proceed smoothly and information on the number of times the display screen is selected can be collected.
Since it has a function to organize, information in business negotiations can be managed quickly and quantitatively.

In this case, according to the invention of claim 20,
A menu display control means is provided for displaying a question, a comment, and a plurality of expected answers to these questions corresponding to the display screen displayed on the display means of each portable device on the display means of the master unit in a menu format. Since the questions, comments, and multiple expected answers to these are displayed in a menu format, the sales staff need only perform selective input operations without taking notes during negotiations, and the conversation can proceed smoothly. You can also use it as a sales talk manual.

According to the invention as set forth in claim 21, the master device is provided with a summarizing processing means for collecting and organizing the reply information by selecting and inputting the reply from the menu displayed on the display means. Since it has a function to aggregate and organize the collected information, it is possible to handle the obtained information more quickly and quantitatively.

[Brief description of drawings]

FIG. 1 is a block diagram showing a first embodiment of the present invention.

FIG. 2 is a perspective view showing an external configuration.

FIG. 3 is an explanatory diagram showing an example of stored scene information.

FIG. 4 is a plan view showing an example of a display screen.

FIG. 5 is a flowchart showing an example of temporary stop and restart processing.

FIG. 6 is a flowchart showing input processing during asynchronous reproduction.

FIG. 7 is a plan view showing an example of a reproduction method selection screen.

FIG. 8 is an explanatory diagram showing an example of reproduction information data during synchronous reproduction.

FIG. 9 is an explanatory diagram showing an example of reproduction information data during asynchronous reproduction.

FIG. 10 is a plan view showing an example of a negotiation screen on the child device side.

FIG. 11 is a plan view showing an example of a negotiation screen on the master side.

FIG. 12 is a block diagram showing a second embodiment of the present invention.

FIG. 13 is a flowchart showing an example of the processing.

FIG. 14 is a block diagram showing a third embodiment of the present invention.

FIG. 15 is a perspective view showing an external configuration.

FIG. 16 is an explanatory diagram showing an example of a stored data structure.

FIG. 17 is a flowchart showing a voice recognition process.

FIG. 18 is a plan view showing an example of a threshold over notification.

FIG. 19 is a plan view showing an example of notification of unachieved threshold.

FIG. 20 is a flowchart showing processing when a timer interrupt occurs.

FIG. 21 is a plan view showing a variable threshold setting screen.

FIG. 22 is a plan view showing a display example of a change rate transition.

FIG. 23 is a plan view showing a display example of changes in the number of words.

FIG. 24 is a plan view showing a display example of changes in display time for each scene.

FIG. 25 is a plan view showing a display example of changes in actual display time.

FIG. 26 is a plan view showing a display example of changes in the number of input operations.

FIG. 27 is a plan view showing a display example of changes in the number of actual input operations.

FIG. 28 is a plan view of an adjustment screen showing a fourth embodiment of the present invention.

FIG. 29 is a plan view of a customer name input screen.

FIG. 30 is a plan view of a customer name designation screen.

FIG. 31 is a plan view of a specific customer name designation screen.

FIG. 32 is a plan view of an automatic designation screen.

FIG. 33 is an explanatory diagram showing an example of a stored data structure.

FIG. 34 is a block diagram showing a fifth embodiment of the present invention.

FIG. 35 is a block diagram.

FIG. 36 is a perspective view showing an external structure.

FIG. 37 is an explanatory diagram showing an example of stored scene information.

FIG. 38 is a flowchart showing a processing example.

FIG. 39 is a flowchart showing a different processing example.

FIG. 40 is a flowchart showing still another processing example.

FIG. 41 is a block diagram showing a sixth embodiment of the present invention.

FIG. 42 is a perspective view showing an external structure.

FIG. 43 is a perspective view showing a part of the main body opened.

FIG. 44 is a flowchart showing a processing example.

[Explanation of Codes] 1 _P Master = Portable Device 1 _C Portable Device 3 _P , 3 _C Input Means 4 _P , 4 _C Display Means 5 _P , 5 _C Voice Output Means 9 Storage Means, State Saving Means, Priority Saving Means 11 Control means 12 Temporary storage means 14 _P , 14 _C Voice input means 15 Voice recognition means 16 Word number storage means 18 Voice recording means 19 Voice generation means 32 Adjusting means 40 Master unit = Portable device 41 Control means 42 Input means 43 Display means 44 Storage means

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Keiji Yamada 1-3-6 Nakamagome, Ota-ku, Tokyo Within Ricoh Co., Ltd. (72) Ikuo Okumura 1-3-6 Nakamagome, Ota-ku, Tokyo Shares In Ricoh Company (72) Inventor Ryoji Yamamoto 1-3-6 Nakamagome, Ota-ku, Tokyo Stock Company Ricoh (72) Inventor Hidemasa Uemura 1-3-6 Nakamagome, Ota-ku, Tokyo Stock Company Ricoh (72) Inventor Shinichi Tajima 1-3-6 Nakamagome, Ota-ku, Tokyo Inside Ricoh Co., Ltd.

Claims (21)

[Claims] 1. At least two portable devices, each having a display unit for displaying characters and images, an input unit having a touch panel structure laminated on the display unit, and a voice output unit, are connected to each other. Each of these portable devices has a built-in storage means for storing information such as characters, images, sounds, etc. and a control means for controlling the respective means, with one of these portable equipment as a master device. A display control means for displaying the same or different information on the means, an input control means for inputting the same or different information from each input means, and a voice output control means for outputting the same or different voice from each voice output means are provided. A sales support device characterized by the above. 2. A temporary storage means for detecting and storing the frequency information of a specific item operation input from an input means of a portable device other than the parent device, and a display based on the frequency information stored in the temporary storage means. 2. The sales support device according to claim 1, further comprising: a changing unit that switches and changes the display attribute and the display order of the unit. 3. A portable device other than the master unit is provided with voice recognition means for recognizing the words uttered by the operator, and the word number recognition means for recognizing the number of words recognized by the voice recognition means, and a predetermined number. A word number storage means for storing the number of words recognized in a time period, a change rate calculation means for calculating a change rate of the number of words recognized in a predetermined time period, and a threshold value for which the change rate is preset. 2. The sales support device according to claim 1, wherein the main unit is provided with a notifying means for notifying the fact in the above case. 4. A word recognition unit for recognizing the number of words recognized by the voice recognition unit for recognizing the words uttered by the operator in a portable device other than the master unit, and a predetermined number. A word number storage means for storing the number of words recognized in a time period, a change rate calculation means for calculating a change rate of the number of words recognized in a predetermined time period, and a threshold value for which the change rate is preset. 2. The sales support device according to claim 1, further comprising: a notification unit that notifies the parent unit when the number does not reach the above. 5. The sales support device according to claim 3, further comprising variable means for varying the threshold value with respect to the rate of change. 6. A visualization means for visualizing the transition of the change rate on the display means is provided.
The sales support device described. 7. The sales support device according to claim 3, wherein the display means is provided with a visualization means for visualizing the transition of the number of words recognized within a predetermined time. 8. A time accumulating means for accumulating the display time for each display scene on the display means of the portable device other than the parent device, and a visualization means for visualizing the accumulated results on the display means. The sales support device according to claim 3, 4, 5, or 6. 9. The sales support device according to claim 8, further comprising subtraction means for subtracting a standard display time set in advance for each display scene from the accumulated display time. 10. An operation number accumulating means for accumulating the number of input operations of the input means in each display scene of a portable device other than the parent device, and a visualization means for visualizing the accumulated result on the display means. The sales support device according to claim 3, 4, 5, or 6. 11. The sales support apparatus according to claim 10, further comprising subtraction means for subtracting a preset number of standard input operations for each display scene from the accumulated number of input operations. 12. An adjusting unit for variably adjusting the output states of the display unit and the audio output unit, and a state storage unit for storing the output state information of the adjusted display unit and the audio output unit.
2. The sales support device according to claim 1, wherein the main unit is provided with a restoring unit that arbitrarily retrieves the stored output state information and restores the output states of the display unit and the voice output unit. 13. A priority saving means for selecting and saving any number of output status information from a plurality of output status information saved in the status saving means, and an arbitrary output status information from the output status information saved in the priority saving means. 13. The sales support device according to claim 12, further comprising selection means for selecting one. 14. The startup output setting means for setting the output status at device startup based on one of the output status information stored in the status storage means is provided. Sales support device. 15. A voice input means is provided in each portable device,
2. The sales support device according to claim 1, wherein a voice recording unit for recording voice information input from each voice input unit is provided in the base unit. 16. A voice input means is provided in each portable device,
The main unit is provided with a voice generating unit that converts the current state of each portable device into voice information each time, and a voice input unit and a voice recording unit that records the voice information input from the voice generating unit. The sales support device according to claim 1. 17. A voice input means is provided in each portable device,
The main unit is a voice generation unit that converts the input information input from the input unit of each portable device into voice information, and a voice recording unit that records each voice input unit and the voice information input from this voice generation unit. The sales support device according to claim 1, wherein the sales support device is provided. 18. A voice input means is provided in each portable device,
A voice generating means for converting the current state of each portable device into voice information each time, a voice generating means for converting the input information inputted from the input means of each portable device into voice information, each voice input means and these The sales support device according to claim 1, wherein a voice recording means for recording voice information input from the voice generating means is provided in the base unit. 19. A portable unit that can be individually operated is remotely controlled by a master unit, and operation information such as the number of times of selection of a display screen displayed on a display unit by the individual operation of each portable device and date and time is stored. 2. The master unit is provided with a storage means, and a summarization processing means for totaling and organizing information collected and stored in the storage means in each portable device into a form such as a table or a graph is provided in the master unit. Sales support device. 20. A menu display for displaying a question corresponding to a display screen displayed on the display means of each portable device, comments, and a plurality of expected answers to these in a menu format on the display means of the parent device. The sales support device according to claim 1, further comprising control means. 21. The sales support device according to claim 20, wherein the parent device is provided with a summarization processing means for totaling and organizing reply information by selecting and inputting answers from the menu displayed on the display means. .