JPH0522449A - Communicaiton recording system - Google Patents

Abstract

PURPOSE:To reproduce recorded sound, to hear the contents of communication and to hear a message from a caller after coming home by recording the contents of the communication between an alternative responder and a caller with the extension line number of an absent called person as an address and notifying the fact that the message is recorded in the extension line telephone set of the called person. CONSTITUTION:A control part 5 receives communication contents recording sound request information to be transmitted from the terminal of the alternative responder who alternatively responded, and sets a communication recording path 7 between it and a recording part 13. A key information detection control part 11 identifies communication contents notification destination information from the terminal of the alternative responder and stores it in a communication contents notification destination storage part 12, identifies the recording instruction information from the alternative responder's terminal, and records the communication contents in the recording part 13 corresponding to the notification information of the absent person stored in the storage part. It also displays the fact that the message to the absent person is recorded in an absent person's terminal after recording, and reproduces the communication contents between the caller and the alternative responder which was recorded in the recording part upon the request of the absent person's terminal.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a call recording system for a switching device.

[0002]

2. Description of the Related Art Conventionally, when a subject, that is, a caller, makes a call, and the recipient, that is, the called party cannot answer the call directly because the called party is absent, the extension of the called party on the called party side responds. There were two ways. That is, the first method in which a third party other than the subject responds to the incoming call from the caller, hears the matter from the caller, and leaves a message to the subject in a memo or the like. , When the extension telephone terminal of the subject is busy or absent, the destination is changed to a voice storage device separate from the switching device, and the caller sends a message to the voice storage area dedicated to the subject. There was a second method of displaying the message indicating that there is a message on the extension telephone terminal of the employee.

[0003]

In the first method of the related art, for example, a third party who is requested to send a message takes time and trouble to make a memo, and there is a possibility that a message contact error may occur. Also, in the second method of recording in the voice storage device separate from the exchange device, the message is left unilaterally to the machine, and the sender may feel uncomfortable. There was a defect that the service to the third party who received such a request was lacking.

An object of the present invention is to record the contents of a call at the request of a substitute responder to an incoming call to an absentee, to display that a message has been recorded on the absentee terminal after recording, and to request the absentee. It is to provide a call recording method that reproduces the call contents recorded in.

[0005]

According to the call recording method of the present invention, when an incoming call to an absentee is answered on behalf of a caller, a message from the calling party to the absentee is recorded from the terminal of the answering party. Means for receiving the call content recording request information to be transmitted and setting a call recording path between the recording section and the call content recording request information, and the call content notification destination information transmitted from the substitute responder terminal. Notification destination information storage means for identifying and storing, and notification destination information of the absentee stored in the notification destination information storage means for identifying the recording instruction information sent from the proxy responder terminal following the call content notification destination information. Corresponding to, call recording means for recording the contents of the call in the recording unit, and recording notification means for transmitting and displaying recording notification information indicating that a message addressed to the absentee is recorded in the absentee terminal after recording. ,
And a means for reproducing the content of the call between the caller and the substitute responder recorded in the recording unit in response to a request from the absentee terminal.

[0006]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing an operation procedure when a call recording requester makes a call recording. Call recording requester is talking (S
In 1), when the call content is recorded (S2), the connection request key provided on the extension telephone in the call is pressed (S3) to request the connection with the call content recording unit 13.
When it is necessary to convey the recorded contents to other third parties (S
In 4), dial the extension number of a third party (S5).
Then, the recording is started by pressing the recording start key (S6). If there is no need to inform other third parties (S4),
Recording is started by depressing the recording start key as it is (S6) (S7). When the call recording ends, the recording state is released by the on-hook of the call recording requester.

FIG. 2 is a schematic view showing a functional block unit of an embodiment of the present invention. Here, the subscriber of the extension telephone 2-1 responds to an incoming call made from the extension telephone 1 to the extension telephone 2-2, and a message from the caller of the extension telephone 1 to the called party of the extension telephone 2-2. After recording, the extension telephone 2
An example will be described in which -2 is notified that a message is recorded.

When the subscriber of the extension telephone 2-1 responds and the subscriber of the extension telephone 2-2, which is the called party, is absent, the subscriber of the extension telephone 2-1 changes from the calling party to the called party. The connection request key provided in the extension telephone 2-1 is operated to record a message to the user. The connection request information is the extension subscriber circuit 4-1.
Is detected as a connection request signal by the main body control unit 5 and the key information detection control unit 11 of the recording device 10 via the control bus 6.
Sent to. Upon receiving the connection request signal, the main body control unit 5 controls the communication path bus 7 to control the extension telephone 2-1 and the recording device 10.
A path for recording a call is set between the call content recording unit 13 and the call content recording unit 13.

The recording device 10 which has received the connection request signal
The key information detection control unit 11 of the
2 and the call content recording unit 13 corresponding thereto are selected, and the call content notification number operated subsequently from the extension telephone 2-1; that is, the extension number information of the extension telephone 2-2, is detected by the key information detection control of the recording device 10. The extension number is identified by the section 11, the extension number is stored in the call content notification destination storage section 12, and the state of waiting for reception of the recording start signal is set. When the key information detection control unit 11 receives a recording start signal transmitted by operating the recording start key of the extension telephone set 2-1, the extension number of the extension telephone set 2-2 stored in the call content notification destination storage unit 12 is set to the extension number of the extension telephone set 2-2. The call is recorded in the storage area of the corresponding call content recording unit 13. The call recording is ended by stopping the call recording and disconnecting the call path by detecting and receiving the on-hook information of the extension telephone terminal 2-1 and ending the call recording.

When the call recording is completed as described above, the extension number of the extension subscriber 2-2 stored in the call content notification destination storage unit 12 of the recording device 10 passes through the control bus 6 to notify the extension telephone 2 of the notification destination. -2 to the subscriber circuit 4-2 and displays on the extension telephone 2-2 that a message addressed to the extension telephone 2-2 is recorded. The called party of the extension telephone 2-2 can later know that there is a message addressed to him / herself by the display, and can reproduce and listen to the recorded contents by a predetermined operation from the extension telephone 2-2. The called party of the extension telephone 2-2 can know the message from the calling party by listening to the reproduced caller of the outside telephone 1 and the subscriber of the extension telephone 2-1. In the above description, the calling party is explained as a subscriber of the outside line telephone 1, but it may be the extension telephones.

[0011]

As described above, according to the present invention, the communication contents of the substitute responder and the calling party are recorded with the extension of the absent called party as the address, and the message is recorded on the extension telephone of the called party. By notifying that the message is sent, you can listen to the call contents and listen to the message from the caller after you return home, so you can avoid the annoyance of making a note of the message each time and mistakes in contact. Since the caller and the substitute responder receive the message in the call function, the service can be improved without any discomfort.

[Brief description of drawings]

FIG. 1 is a flow chart for explaining the operation of an embodiment of the present invention.

FIG. 2 is a schematic diagram showing a functional block unit of an embodiment of the present invention.

[Explanation of symbols]

 1 External line telephone 2-1 and 2-2 Internal line telephone 3 Station line trunk circuit 4-1 and 4-2 Line circuit 5 Main body control unit 6 Control bus 7 Call path bus 10 Recording device 11 Key information detection control unit 12 Call content notification Pre-storage section 13 Call content recording section

Claims (1)

What is claimed is: 1. When an incoming call to an absentee is answered on behalf of, a call content recording sent from a substitute responder's terminal to record a message from the calling party to the absentee. A means for receiving request information and setting a call recording path between the recording section and a notification destination for identifying and storing call content notification destination information sent from the substitute responder terminal following the call content recording request information The information recording means and the recording instruction information sent from the proxy responder terminal after the call content notification destination information are identified, and the recording is performed corresponding to the absentee notification destination information stored in the notification destination information storage means. Call recording means for recording the content of the call in the section, recording notification means for transmitting and displaying recording notification information indicating that a message addressed to the absentee is recorded in the absentee terminal after recording, and a recording notification means from the absentee terminal. Upon request, to the recording section Call recording system, characterized in that it comprises a means for reproducing the call contents of the calling party and the substitution response who sound.