JPH05103090A - Speech recording system in electronic mail system - Google Patents

Abstract

PURPOSE:To provide the speech recording system in an electronic mail system with high service performance in which no recording is stopped or no error guidance is set due to malfunction of the user during the speech recording. CONSTITUTION:The system consists of a private branch of exchange 20, an application interface device 30 and an electronic mail system 40, and the application interface device 30 is connected between the private branch of exchange 20 and the electronic mail system via a data channel. The electronic mail system is controlled by using the data channel.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electronic mail system, and more particularly to a call recording system in an electronic mail system using a data channel.

[0002]

2. Description of the Related Art Conventionally, an electronic mail system has been operated and controlled in accordance with a PB signal transmitted by its user through, for example, a subscriber line. Therefore, when using the interlocking function of the private branch exchange and the electronic mail system, the private branch exchange acts on behalf of the user instead of sending the PB signal.

FIG. 2 shows a conventional technique of an electronic mail system which works with such a private branch exchange. The electronic mail system 80 is connected to the private branch exchange 70 via the subscriber line 60c and is controlled by a PB signal from the exchange 70 to realize call recording. In the figure, when the private branch exchange 70 receives an incoming call from the user 10 via the subscriber line 60a (1), the private branch exchange 70 calls the secretary stand 50 via the subscriber line 60b (2), and at the same time,
The electronic mail system 80 is also called (2 '). Thereby, the private branch exchange 70 connects the user 10 and the secretary stand 50 after the secretary stand 50 and the electronic mail system 80 respond (3, 3 ′) respectively. The private branch exchange 70 also sends a control signal for putting the electronic mail system 80 into a recording state together with the connection control by a series of PB signals to the subscriber line 60.
It is sent via c (4 '). After this, the private branch exchange 70
Puts the user 10, the secretary stand 50, and the e-mail system 40 in a three-party call state, so that the call recording between the user 10 and the secretary stand 50 in the e-mail system 80 is realized.

[0004]

However, in the prior art shown in FIG. 2, the user 10 and the secretary stand 50 are first connected, and then the three-way call state with the electronic mail system 70 is established. For this reason, when the conversation between the user 10 and the secretary board 50 begins, the electronic mail system 80 may not always be ready for recording, and the first part of the conversation may not be recorded. Also, if the PB signal is mistakenly transmitted during the call recording, or if the e-mail system receives the PB signal by mistake, the PB signal causes the call recording to be terminated halfway or an error to the user 10. There was a problem such as giving guidance. As described above, the conventional electronic mail system cannot provide a satisfactory call recording service to the user.

The present invention has a problem that the first part of the call contents cannot be recorded and a problem that the recording is canceled or an error guidance is sent due to an erroneous operation of the user during the call recording. It is an object of the present invention to provide a call recording method for an electronic mail system which is eliminated and has high serviceability.

[0006]

SUMMARY OF THE INVENTION In order to solve the above-mentioned problems, the present invention is a call recording system in an electronic mail system for recording a call of a subscriber terminal connected to an exchange and accommodated in the exchange. When an incoming call arrives at the first subscriber terminal that makes a call recording, the switching device instructs the e-mail system to record by the data channel. When the e-mail system is ready for recording by this recording instruction, the e-mail When the system notifies the switching device that it is ready and the first subscriber terminal goes off-hook, the first subscriber terminal and the second subscriber terminal which is the caller to the first subscriber terminal. Your conversation is recorded by an email system.

[0007]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of a call recording system in an electronic mail system according to the present invention will be described in detail with reference to the accompanying drawings.

Referring to FIG. 1, there is shown a system configuration diagram showing an embodiment of a call recording system in an electronic mail system according to the present invention. The private branch exchange 20 is a line exchange that accommodates a plurality of subscriber terminals via a subscriber line and is connected to a public network or the like and performs exchange control of these. That is, the private branch exchange 20 communicates with the user 10 via the subscriber line 60a and the secretariat 5 via the subscriber line 60b.
0 and other subscriber terminals are connected. Private branch exchange 20
Is also an electronic mail system 4 via the subscriber line 60c.
0 and the application interface device 30 via the data channel 61a. The application interface device 30 is also connected to the electronic mail system 40 via the data channel 61b.

The electronic mail system 40 is a voice mail system for recording a call with the secretary board 50 in this embodiment, and is started / stopped by a control signal sent from the application interface device 30 through the data channel 61b. .. The application interface device 30 is a device that interfaces between the private branch exchange 20 and the electronic mail system 40, and transmits / receives control signals via a data channel. The data channels 61a and 61b are, for example, RS-232C, X.
25 or a data channel through an interface such as LAN. Although the application interface device 30 is shown in a block different from that of the private branch exchange 20 in the figure, it may be mounted in an option slot of the private branch exchange 20, for example.

Next, a procedure for recording a conversation between the user 10 and the secretary stand 50 will be described. First, when the user 10 makes a call to the secretary stand 50 accommodated in the private branch exchange 20, the private branch exchange 20 executes the incoming call processing to the secretary stand 50, and at the same time, notifies the secretary stand 50 of an incoming call through the data channel. Application interface device 3 by 61a
Notify 0. Application interface device 3
When 0 receives the incoming notification, it sends a start signal to the electronic mail system 40 through the data channel 61b, and enables recording in the mailbox of the secretary stand 50. When the electronic mail system 40 receives this activation signal,
The private branch exchange 20 is requested to make a call interruption request to the secretary board 50 indicating that the recording is possible via the subscriber line 60c. When the private branch exchange 20 receives the interrupt request and detects that the secretary stand 50 has gone off-hook, the private branch exchange 20 puts the user 10, the secretary stand 50, and the electronic mail system 40 into a three-way call state at this point. When the state of the three-party call is reached, the call recording in the electronic mail system 40 is started.

The private branch exchange 20 terminates the call with the on-hook of the secretary board 50, and sets this to the data channel 61a.
Is notified to the application interface device 30. Receiving this, the application interface device 30 sends a recording end instruction to the electronic mail system 40 via the data channel 61b. When the electronic mail system 40 receives the recording end instruction, the electronic mail system 40 ends the recording,
The subscriber line 60c is released. Thereby, the electronic mail system 40 completes the call recording.

In this embodiment, the private branch exchange 20 is notified of the recording preparation completion of the electronic mail system via the subscriber connection line 60c, but it may be notified to the exchange 20 via the application interface device 30, for example.
Further, in the case of synchronizing the start of a call between the user 10 and the secretary board 50 and the start of recording of the electronic mail system 40, the private branch exchange 20 uses the application interface device 30.
The e-mail system may be notified that the three-way call has been made via. Further, in the present embodiment, the present invention is applied to the electronic mail system that works with the private branch exchange 20,
The present invention is not particularly limited to a private branch exchange,
Activation of e-mail system via data channel /
A mail system for stopping can be applied to a switching device such as a central office of a central office or a key telephone.

[0013]

As described above, according to the present invention, since the electronic mail system is controlled by the data channel, the starting of the electronic mail can be made very fast, and the first part of the call can be performed as in the prior art. The problem of not being able to record does not occur. Further, even if the user makes an erroneous operation, for example, the PB signal will not be received by the electronic mail system during the call recording, so that problems such as the stop of the call recording and the guidance transmission due to the user's erroneous operation can be solved. You can

[Brief description of drawings]

FIG. 1 is a system configuration diagram showing an embodiment of a call recording method in an electronic mail system according to the present invention,

FIG. 2 is a system configuration diagram showing a call recording method in a conventional electronic mail system.

[Explanation of symbols]

 10 user 20 private branch exchange 30 application interface device 40 electronic mail system 50 secretary stand

─────────────────────────────────────────────────── ─── Continuation of the front page (51) Int.Cl. ⁵ Identification code Office reference number FI technical display location H04Q 3/58 101 9076-5K

Claims (2)

[Claims] 1. A call recording system in an electronic mail system, which is connected to a switching device and records a call of a subscriber terminal accommodated in the switching device, wherein the system is the first subscriber terminal which performs call recording. When an incoming call arrives, the exchange device instructs the electronic mail system to record by a data channel, and when the electronic mail system is ready for recording, the electronic mail system notifies the exchange device of the preparation. , When the first subscriber terminal goes off-hook, the electronic mail system records the conversation between the first subscriber terminal and the second subscriber terminal which is the caller to the first subscriber terminal. The call recording method in the characteristic e-mail system. 2. An electronic mail system for storing and storing a predetermined signal as electronic mail, wherein the control signal including start and stop is sent via a data channel.