JPH04299773A - Transaction history retrieval system - Google Patents

Abstract

PURPOSE:To automate the retrieval of the large capacity of a file by extracting correspondent transaction history information based on recognized index information, transforming code information to image information and transmitting it after adding the received index information. CONSTITUTION:The statement of request is transmitted from a facsimile 7 to an electronic filing device 5 at a branched office, and after executing the reception of the request statement, the recognition of the index information and the retrieval of the transaction history information stored in a storage device 8 through the electronic filing device 5, this retrieved result transforming the code information to the image information is transmitted to the user side facsimile 7 together with the statement of request. Namely, the electronic filing device 5 receives the statement of investigation request transmitted from the user side facsimile 7 through a telephone network 6 and a communication control part 2, retrieves 1 data concerning the electronic file or the transaction history information managed at a host computer 1 by automatically recognizing the index information in the statement of investigation request and transmits the investigated result to the user side facsimile 7 after attaching the statement of investigation request.

Description

[Detailed description of the invention]

0001

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a transaction history search system for obtaining past transaction history information.

0002

[Prior Art] Conventionally, few transaction history search systems have an electronic file function, and when a user requests an investigation, the person in charge at the branch serves as the point of contact for the operator at the computer center. After contacting the customer by phone, etc., and sending the survey results to the branch via facsimile or email based on the operator's search, the person in charge at the branch would then send the survey results to the user via facsimile, email, etc.

[0003] Furthermore, as a method for transmitting an investigation request from a user's facsimile, searching for an electronic file based on the request, and transmitting the obtained image data to the other party's facsimile, there is a method disclosed in Japanese Unexamined Patent Publication No. 2-2461 entitled ``Electronic File. system is known. However, since this electronic file is limited to image data, there is a problem in that it is not possible to use files in which data is stored as code information.

0004

[Problems to be Solved by the Invention] The above-mentioned prior art requires the intervention of operators at the computer center and sales offices, and it is necessary to reduce the number of operators.

Another problem with the prior art is that the files that can be searched are limited to electronic files that store image data.

The present invention aims to solve the above problems.

[0007]

[Means for Solving the Problems] In order to achieve the above object, the transaction history search system of the present invention includes a communication means for transmitting and receiving information from a facsimile, a storage means for storing transaction history information as code information, and a facsimile. Recognizes the characters of the index information received from the communication means, searches the storage means based on the recognized index information to retrieve the corresponding transaction history information, converts the code information into image information, adds the received index information, and sends the received index information to the communication means. and processing means for transmitting the data to the facsimile via the facsimile.

[0008]

[Operation] According to the present invention, there is no need for human intervention at sales offices and computer centers to process research requests sent from users' facsimile machines. Furthermore, the transaction history information that can be searched is expanded to include not only electronic files in the branch office but also transaction history information files in the computer center.

[0009]

DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram of a transaction history search system according to this embodiment. Reference numeral 1 denotes a host computer of the computer center, which manages transaction history information over the past several years on a storage device 8. 2 is a communication control device, which is a control device for data communication between the computer center and sales offices located all over the country. 3 is any communication line including a wide area network. Reference numeral 4 denotes a data conversion device for converting character code data sent from the host computer into image data. The data conversion device 4 includes a communication control unit for communicating with the communication control device 2 and a data conversion unit for performing the above-described data conversion. Reference numeral 5 denotes an electronic file device that stores an electronic file in which part of the transaction history information and the investigation request form described below are stored, a processing unit that performs the processing described in detail below, and communication for communicating with the facsimile. It consists of a control section. The electronic file device 5 receives a research request form (described in detail below) sent from the user's facsimile 7 via the telephone network 6 and the communication control unit, and automatically reads the index information in the research request form. By recognizing this, a data search for an electronic file or a search for transaction history information managed by the host computer 1 is performed. Thereafter, the search request form already received from the facsimile machine 7 is added to the search results (described in detail below) and sent to the facsimile machine 7 on the user's side via the telephone network 6. A storage device 8 stores all past transaction history information managed by the host computer 1.

Next, the operation when the user desires past transaction history information will be explained with reference to the flowchart of FIG. First, in step 10, the processing section of the electronic file device 5 is in a state of waiting for completion of receiving the investigation request form from the facsimile 7 of the user. When an investigation request form is received from the user's facsimile 7 via the telephone network 6 and the communication control unit, the investigation request form is received. When a transmission end signal from the user's facsimile 7 is detected, the waiting state is released (step 10, Yes). Note that the user's facsimile telephone number is stored in the electronic file in order to transmit the research result data after the search. Next, in step 11, the electronic file device 5 automatically recognizes the index information in the research request form sent by the user. FIG. 3 shows, as an example, an investigation request form when transaction history information is desired in the financial industry. The electronic file device 5 recognizes the characters 22 in the index information area 21 in FIG. 3 as index information. Step 12 is a state of waiting for completion of recognition, and when recognition is completed, the process advances to step 13. Note that the research request form is temporarily stored in the electronic file device 5. In step 13, data in the electronic file device 5 is searched using the recognized index information as a keyword. At this time, if there is corresponding data (step 14 Yes), the process advances to step 19. If not, in the process of step 15, the host computer 1 is
The host computer 1 searches the transaction history information on the storage device 8 and obtains the relevant data. Next, in step 16, the communication control device 2 and the communication line 3
The corresponding data is transferred to the data conversion device 4 via. The data sent here is character code data, and in order to store it as image data in the electronic file of the electronic file device 5, the data conversion section of the data conversion device 4 converts the character code data into image data in the process of step 17. Perform data conversion processing. Next, the transaction history information converted into image data in the process of step 18 is stored in the electronic file device 5. Next, in the process of step 19, transaction history information investigation result data after the search is added to the investigation request form sent from the user, and this information is sent to the facsimile 7 on the user's side via the telephone network 6. This ends the process. Figure 4 shows an example of transaction history investigation results. When sending the survey results to the user side, the survey request form shown in Figure 3 is used as a cover letter, and by adding the survey results shown in Figure 4 to it and sending it, the user side can send 23 and 35 24 and 31 store numbers, 25 and 36 account numbers, 26 and 33 start dates, 27 and 34 end dates, and 2
It can be confirmed that the names of business partners 8 and 32 match.

0012

As explained above, according to the present invention, there is no need for manual intervention when searching for transaction history information, and a large volume of transaction history information files can be automatically searched.

[Brief explanation of drawings]

FIG. 1 is a configuration diagram of a transaction history search system showing an embodiment of the present invention.

FIG. 2 is a flowchart showing the processing flow of the transaction history search system.

FIG. 3 is a diagram showing an example of an investigation request form sent from a user's facsimile to an electronic file device.

FIG. 4 is a diagram showing an example of a transaction history investigation result report sent to the user side.

[Explanation of symbols] 4...Data conversion device 5...Electronic file device 7...Facsimile 21...Index information area

Claims (1)

[Claims] 1. Communication means for transmitting and receiving information from a facsimile; storage means for storing transaction history information as code information; character recognition for index information received from the facsimile; processing means for searching the means, extracting the corresponding transaction history information, adding the index information to the transaction history information obtained by converting code information into image information, and transmitting the same to the facsimile via the communication means; A transaction history search system characterized by: