JPH04109739A - Telephone set with holding function - Google Patents

Abstract

PURPOSE:To reduce waste of talking charge due to a long time holding and mental adverse effect to an opposite party by providing a special holding function such as line automatic connection and interruption to the holding function. CONSTITUTION:When a receiver side operates an operation section 5 to set talking to the holding state, a system control circuit 4 outputs a command of count start to a holding timer 7 and the hold timer 7 starts counting down. When the count of the hold timer 7 reaches 0, the system control circuit 4 reads a message of line interruption from a voice memory 6 and sends it to a caller. When the message transmission is finished, the system control circuit 4 sets a hold setting ID of this side such as a telephone number of the receiver side to a caller telephone set through a transmission system input output circuit 1 to send a signal to cause the special holding state. Then the receiver side interrupts the line.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a telephone with a special hold function that is used by being connected to a public telephone line, an in-house communication network, or the like.

[Prior Art] As is well known, the conventional hold function installed on telephones is
For example, the party who wants to put the call on hold presses a hold button or the like to put the call on hold, and while the call is on hold, a melody or the like is sent to the other party instead of audio. therefore,
The line remains connected during this hold period.

[Problem to be Solved by the Invention] Therefore, with such a hold function, if the party who set the hold does not release it for a long time, the other party can do nothing but wait, which not only wastes call charges but also causes the user to be forced to wait. The situation on the other side is not at all favorable from a mental standpoint, as it can make one feel irritated.

Furthermore, if the party being kept waiting becomes unable to bear the call anymore, the line may be disconnected without the other party's permission, so in such a case, the party who placed the call on hold will also have to make a call again.

Therefore, this invention improves this point, and
When you set the hold function, the other party's phone is placed on hold and the line is temporarily disconnected, and when you release the hold, the line is automatically connected, allowing you to return to the state before the hold was set. This project proposes a telephone with functions.

[Means for Solving the Problems] In order to solve the above-mentioned nB, in the present invention, when a call is on hold for a certain period of time or more, a line disconnection message is automatically sent from the call holding side to the other party. , a first means of disconnecting the line after that, a second means of putting the other party's telephone in a reception standby state, and a third means of automatically making a call and canceling the reception standby state of the other party when the telephone is released from hold. It is characterized in that it consists of means.

[Operation] When a call is on hold for a certain period of time or more, a message for disconnecting the line and a TD for setting hold are automatically sent from the side on hold to the other party. This hold setting ID is then registered in the other party's device. The line will then be disconnected.

By registering the hold setting ID, the other party appears to be in a reception standby state. However, since the line is disconnected, no charges will be made.

Next, when the hold is released, the party who placed the communication on hold automatically makes a call. At this time, the hold setting ID is transmitted and compared with the hold setting ID registered on the other party.

When the IDs match, the line is connected.6 This releases the other party's reception standby state and resumes normal communication.

[Embodiment] Next, an example of a telephone with a hold function according to the present invention will be explained in detail with reference to the drawings.

FIG. 1 is a schematic block diagram for explaining the present invention in detail.

1 is a transmission system input/output circuit that interfaces with communication lines such as public telephone lines, and 2 is a voice/call processing circuit.

3 is a handset. 4 is a system control circuit that manages the entire t-filling machine, 5 is a telephone operating section such as a button, 6 is a voice memory that stores voice data, and 7 is a hold timer that counts the number of closes when the hold function is set. be.

FIG. 2 is a diagram for explaining the operation of the hold mi of the present invention when the receiving side puts the call on hold, and FIG. 3 shows the operation of the hold mi when the calling side puts the call on hold. These two cases are possible when setting a hold, but since the basic procedure for setting and canceling a hold remains the same, only the case shown in FIG. 2 will be described here.

Normally, the voice signal input from the line is subjected to processing such as demodulation using the transmission system input/output diagram n1, and then transmitted to the handset 3 via the voice/call processing circuit 2 and reproduced as voice. Let's now consider a case where the recipient uses the hold function to temporarily suspend the call.

When the receiving side operates the operation unit 5 to put the call on hold, the system control circuit 4 issues an instruction to the hold timer 7 to start counting, and the hold timer 7 starts counting down. While this timer is counting, the line remains connected, and a melody or the like is sent to the caller in the same way as in the conventional hold function.

However, when the count of the hold timer 7 reaches O, that is, when a predetermined time r:l Ta has elapsed since the start of the hold, the system control circuit 4 sends a line disconnection message from the voice memory 6, for example, ``Sorry for the delay.''I'm sorry, I'd like to take a little more time, so please hang up and wait.''
Send to caller.

When the transmission of the message is completed, the system control circuit 4 sends a signal to the calling party's telephone through the transmission system input/output circuit 1 by setting an ID for setting the caller's hold setting, such as the receiving party's telephone number, and placing it in a special hold state. Send. Then, the line is disconnected on the receiving side.

In this state, both phones are no different from the traditional hold state, except that although the lines are not actually connected, they are in a virtual connected state, similar to being connected.

Therefore, even if you receive a call from a third party other than the person you have been talking to during this special hold period, you will not be able to make the call.

The judgment as to whether this is a third party is to determine whether the readout is a call due to release from hold or a completely different new call, and this is done by comparing the ID set when setting hold. be exposed. The procedure at this time is as follows.

First, when the party that set the hold (in this case, the receiver [) releases the hold, it makes a call to the calling party and connects the line.Next, it sends the ID at the time the hold was set to the calling party, and then It enters a state where it waits to receive a response.

The calling party receives this ID and checks it in the voice call processing circuit 2 with the ID of the other party registered when the call is placed on hold.
Notify the system control circuit 4 of the discrepancy.

If they match, the system control circuit 4 releases the hold state and sends a response to the receiving side indicating that communication is now possible. When the receiver receives this signal, the system flI
The hold state is canceled by the ItIlrgJ path 4, and as a result, both parties return to the state before the hold setting, and communication is resumed.

On the other hand, if the rDs do not match or the ID cannot be detected, for example, the incoming call is from a third party and the line connection [the subsequent signal is not an ID but a voice signal etc.] In such a case, the system control circuit 4 sends a message from the voice memory 6 informing that the person is currently on the phone with another person, for example, "We are currently on the phone. We apologize for the inconvenience.
Please call me later.''
It is transmitted to the called party via the transmission system input/output circuit 1, and the 5 lines are disconnected.

In addition, the above-mentioned special hold state is automatically forcibly canceled for a certain period of time Tb (Ta>Tb)f& by the hold timer 7 installed in each telephone as a countermeasure against forgetting to cancel the hold state. do.

The above is an explanation of the sequence for setting and canceling the hold function of the present invention. FIG. 3 shows an example of a response when this special hold function is used on the calling side, but since this is also the same as FIG. 2, the explanation thereof will be omitted.

Note that although we have explained this using an analog communication line as an example,
Needless to say, this method can also be applied to digital lines such as ISDN.

[Effects of the Invention] As described above, according to the present invention, by providing the hold function with a special hold function that automatically connects and disconnects the line, it is possible to avoid wasting call charges due to long hold times and to reduce the number of calls to the other party. It has the effect of being able to reduce the negative psychological effects of.

voice memory hold timer

[Brief explanation of drawings]

FIG. 1 is a block diagram showing an example of a telephone with a hold function according to the present invention, and FIGS. 2 and 3 are diagrams for explaining the hold function.

Claims (1)

[Claims] (1) A first means of automatically sending a line disconnection message from the call holding party to the other party when the call is on hold for a certain period of time, and then disconnecting the line, and the other party's telephone being placed on standby for reception. 1. A telephone with a hold function, characterized in that it is comprised of a second means for setting the telephone on hold, and a third means for automatically making a call and canceling the receiving standby state of the other party when the hold is released.