JPH032969A - Operation guidance system for automatic cash transaction device - Google Patents

Abstract

PURPOSE:To attain the proper guidance to users by outputting the guidance of 'long time required for transaction' via a display screen or/and voices when the transaction amount exceeds a fixed level in terms of the reception/payment processes or for a date of application which requires the time for a process carried out to a CPU. CONSTITUTION:A means is prepared to detect various cases requiring long transaction time in an operation guidance system of an automatic cash transaction device 10. When a relevant case is detected, the guidance of 'long time required for transaction' is outputted via the guidance output parts 12 and 16. As a result, the irritation of users can be prevented. A means 15 detects a fact that the user left the device 10 in a processing state of the device 10. When a relevant state is detected by the means 15, the guidance of 'under transaction' is outputted. Thus it is possible to prevent such troubles where the cash and a transaction medium are taken away by outsiders. Then the proper guidance is secured to the users.

Description

[Detailed description of the invention]

[Industrial Field of Application J] The present invention relates to an operation guidance method for an automated teller machine, and more particularly, to an operation guidance method for an automated teller machine that notifies a user when a transaction takes a long time. [Prior Art] Conventionally, as an operation guidance method for an automated teller machine, a technique disclosed in Japanese Patent Application Laid-Open No. 58-208870, for example, is known. This technique relates to a recovery method when an operation error is detected, such as a recovery method when an input error occurs. (Problems to be Solved by the Invention) The above-mentioned conventional technology takes into account guidance and guidance when a user is operating an automated teller machine, but when communicating with a host device or processing a received message, No consideration was given to properly informing users that it would take a long time, etc., and this led to frustration among users. This is a problem that frequently occurs when using the Internet. Also, if the processing time is long, the user may become suspicious and leave the device to look for a staff member, etc. The present invention has been made in view of the above circumstances, and its first purpose is to solve the above-mentioned problems in the conventional technology,
To provide an operation guidance method for an automated teller machine, which provides appropriate guidance including notifying the user of the waiting time for the user by appropriate guidance. A second object of the present invention is to provide an operation guidance method for an automated teller machine that provides appropriate guidance and prevents troubles such as removal of cash or transaction media by a third party. There is a particular thing. [Means for Solving Problems] The first object of the present invention is to guide users through operations using a display screen and/or voice, and to perform deposit/withdrawal processing using a transaction medium such as a magnetic card. In automated teller machines that are capable of doing so, when the transaction amount involved in the deposit/withdrawal process exceeds a certain value, a guidance message is output to the user on the display screen and/or voice to the effect that the transaction will take a long time. This is achieved by an operation guidance method for an automated teller machine, which is characterized by the following. A second object of the present invention is to output guidance to the effect that "transaction processing is in progress" when it is detected that the user has left the automated teller machine while the automated teller machine is processing the automated teller machine. This is achieved by an operation guidance method for an automated teller machine characterized by the following.

[Effect]

The operation guidance method for an automated teller machine according to the present invention includes means for detecting various cases in which it is estimated that a transaction will take a long time, and when it is detected, it indicates that the transaction will take a long time. Since the guidance is output to the effect, it is possible to prevent the user from becoming irritated. In addition, the automatic teller machine is equipped with a means to detect when the user leaves the automatic teller machine while the machine is processing the machine, and when this is detected, it outputs guidance to the effect that ``transaction processing is in progress.'' This makes it possible to prevent troubles such as the removal of cash or transaction media by a third party. In addition, for any of the above-mentioned guidance outputs, even if the transaction process is actually relatively smooth and the user is not aware that it took a long time, there may be a negative impact on the user. It doesn't make an impression. [Embodiments] Hereinafter, embodiments of the present invention will be described in detail based on the drawings. FIG. 2 shows an automated teller machine (
This is a perspective view showing the external appearance of the device (hereinafter also simply referred to as the "device"), in which 10 is the main body of the device, 11 is a magnetic card entrance/exit/transaction slip outlet, 12 is a touch input/guidance display, and 13 is a passbook. Entrance/exit, 14 is bill slot/receipt slot,
Reference numeral 15 indicates a customer sensor for detecting the presence of a user in front of the device, and reference numeral 16 indicates an audio guidance output unit for providing audio guidance. FIG. 3 is a block diagram showing the internal configuration of the automated teller machine, in which 20 is a control unit that controls the entire unit of the machine, and 21 is a transmission unit that controls the communication line with the central processing unit. 22 is a voice guidance (output) unit that performs voice guidance; 23 is a touch key manual/guidance display unit that performs touch key manual operation and guidance display of the touch input/guidance display unit 12; 24 is a touch key/guidance display unit that performs touch input/guidance display 12; 25 is a slip/card section for issuing and reading/writing magnetic cards; 25 is a passbook section for reading/writing bankbooks; 26 is a banknote section for handling deposits and withdrawals; 27 is an internal operation panel section operated by a staff member; A flexible disk (FD) section that stores user guidance screen data, etc.;
Reference numeral 29 indicates a power supply unit that supplies power to the entire device. Note that the control unit 20 is provided with a storage unit 30 for storing instructions from the central processing unit and instructions from the staff from the internal operation panel 27. Also,
15 indicates the customer sensor. FIG. 1 is a flowchart showing the operating procedure of this embodiment.
FIG. 4 is a diagram showing an example of a guidance screen. The operation of this embodiment configured as described above will be explained below with reference to FIGS. 1 and 4. When a user performs an operation using the device of this embodiment, step 50. 51, it is determined whether the processing guidance JGI or G2 shown in FIG. 4 should be displayed. Note that the guidance screen G1 shows a normal "guidance during processing" screen, and G2 shows the "guidance during processing" screen used when it is estimated that the processing time will take a long time. That is, in step 50, the busy specific day is specified by the equipment staff using a key on the internal operation panel section 27, or by the opening response message from the central processing unit during the opening process. This is done by the control unit 20 determining the data content of the storage unit 30 that stores this when it is specified. Further, in step 51, even if the determination result in step 50 is rNOJ, the number of bills handled is large. If the control unit 20 determines that the transaction will take a long time due to a transaction related to the above-mentioned "Kaiuchi Net", the above-mentioned "processing" is used when it is estimated that the processing time will take a long time. This is for displaying the "Middle Guidance" screen G2. The above Gl according to step 52 or 53
Alternatively, after the G2 guidance is displayed, the communication shifts to the central processing unit. In communication with the central processing unit, if the central processing unit specifies that the transaction will take a long time to process, for example, if there is a large amount of unrecorded data on the host in addition to the transaction related to the above-mentioned "Kaiuchi Net" In the case of matters that are transaction-specific, but can be understood for the first time by the central processing unit, the central processing unit shall:
A designation indicating that the processing time of the transaction will take a long time is output to the automatic teller machine (step 54). Based on this, the automatic teller machine side determines the above specification in the response message (step 55), and in this case also, the [Processing Guidance] screen G used when the above-mentioned processing time takes a long time.
2 (step 56), thereby. It is possible to inform the user that the transaction processing time will take a long time. Since the processing from step 57 onwards is the same as the conventional process, detailed explanation will be omitted. According to the above-mentioned embodiment, if a transaction takes a long time, the user is informed in advance of this fact, so that it is possible to prevent the user from becoming unnecessarily irritated. By the way, even if guidance is displayed stating that the transaction processing time will take a long time, users may not pay close attention to it and
Becoming suspicious of the operational status of the device, it is communicating with the above-mentioned central processing unit (step 54) and processing the received message (step 5).
7) In some cases, the user leaves the front of the device, which causes trouble as described above. Therefore, in the embodiment shown below, as shown in FIG. 5, the customer sensor 15 prevents the user from leaving the device from the start of communication with the central processing unit until the end of processing of the received message. After monitoring, if the user leaves the front of the device, step 62 shown in FIG.
) to inform the user that a transaction is being processed and to prevent the user from leaving the device during the transaction. According to this embodiment, it is possible to prevent the user from leaving the device while waiting for the completion of transaction processing, which has the effect of preventing troubles such as a third party taking away cash or transaction media. There is. Each of the above embodiments is shown as an example of the present invention, and the present invention should not be limited thereto. For example, when the transaction processing time is long, the estimation method may use other conditions. [Effects of the Invention] As described in detail above, according to the present invention, in an automatic teller machine, when the transaction amount related to deposit/withdrawal processing exceeds a certain value, or when the transaction amount related to the processing with the central processing unit On days when transactions require time, etc., based on the setting registration operation performed by an attendant, guidance is output to the user on the display screen and/or voice as described above to the effect that ``transactions will take a long time.'' In addition to providing appropriate guidance, including notifying users of the waiting time for users, appropriate guidance will be provided to prevent troubles such as the removal of cash and transaction media by third parties. This has the remarkable effect that it is possible to realize an operation guidance method for an automated teller machine.

[Brief explanation of the drawing]

Fig. 1 is a flowchart showing the operating procedure of an embodiment of the present invention, Fig. 2 is a perspective view showing the external appearance of the automated teller machine of the embodiment, and Fig. 3 is a block diagram showing the internal configuration of the automated teller machine. , FIG. 4 is a diagram showing an example of a guidance screen, and FIG. 5 is a flowchart showing a main part of the operating procedure of the embodiment. 10: Automatic teller machine body, 12: Touch input/guidance display, 15: Customer sensor, 16: Voice guidance output section, 20: Control section, 21: Transmission control section, 22: Voice guidance (output) section, 27 : Internal operation panel section, 3
0: Storage unit, 50.51,557 Transaction time designation guidance determination step, 6I: Customer sensor determination step during transaction processing. Figure Figure

Claims (1)

[Scope of Claims] 1. In an automated teller machine capable of guiding a user's operation through a display screen and/or voice and performing deposit/withdrawal processing using a transaction medium such as a magnetic card, An automatic cash transaction device characterized in that when the transaction amount involved in withdrawal processing exceeds a certain value, guidance is output to the user to the effect that "the transaction will take a long time" on the display screen and/or voice. operation guidance method. 2. Processing with the central processing unit in automated teller machines that are capable of guiding users through display screens and/or voice and performing deposit and withdrawal processing using transaction media such as magnetic cards. On days when the transaction takes time, guidance is output to the user on the display screen and/or voice to the effect that ``the transaction will take a long time'' based on the setting registration operation performed by the clerk. Operation guidance method for automated teller machines. 3. Processing with the central processing unit in automated teller machines that are capable of guiding users through display screens and/or voice and performing deposit and withdrawal processing using transaction media such as magnetic cards. On days and/or times when transaction time is required, guidance is output to the user on the display screen and/or voice to the effect that ``transactions will take a long time'' as specified by the central processing unit. A system for guiding the operation of automated teller machines. 4. If it is detected that the user has left the automated teller machine during the processing of the automated teller machine, "
4. The operation guidance method for an automated teller machine according to claim 1, further comprising outputting guidance indicating that the transaction is being processed.