JPH03154459A - Telephone call device - Google Patents

Abstract

PURPOSE:To save the labor for transfer at the arrival of a call by selecting a specific person or group at the called party based on a subscriber number of a caller at the arrival of a call and outputting a relevant call voice signal. CONSTITUTION:Since a caller subscriber number is informed at the arrival of a call, a noticed caller subscriber number is in use to retrieve a subscriber number registered in an in-charge person information registration storage section 6. When a most proper person in charge is found out as the caller, a call voice signal relating to the person in charge is extracted from a call voice registration storage section 7 and the called party is called directly via a caller voice output section 8. Thus, a most proper person is called at the called party directly in voice and the talking not through a transfer party is attained.

Description

[Detailed Description of the Invention] [Summary] To reduce the trouble of intermediary when a call is received, regarding a telephone calling device that calls an appropriate answering person depending on the caller in a telephone that obtains the subscriber number of the caller when the call is received. The purpose is to provide a telephone calling device that allows the individual on the receiving end or
Means for registering and storing the subscriber numbers of callers who may be calling for each group, and means for registering and storing voices for calling each individual or group on the receiving side. and means for selecting a specific individual or group on the called party based on the subscriber number of the caller at the time of receiving the call, and when the specific individual or group on the called party is selected. The apparatus is configured to include means for selecting a corresponding calling voice, and means for outputting the selected calling voice.

[Industrial Field of Application] The present invention relates to telephones, and more particularly to a telephone calling device that can save the trouble of making arrangements by calling an appropriate person depending on the caller when a call is received.

Conventional telephones only ring when a call arrives, so someone must intercede, check who is on the other end, select an appropriate person to answer the call, and then take that person's place.

However, with the use of ISDNm (Integrated Service Digital Network) in recent years, it has become possible to notify the caller's subscriber number to the called party. It is now possible to display information such as the name of the caller who has registered in advance, and the agent can now be replaced with an appropriate person without having to answer the phone. However, since an intermediary is still involved, there is a need for a means by which a person can respond directly without going through an intermediary.

[Prior Art and Problems to be Solved by the Invention] FIG. 2 is a diagram illustrating a conventional telephone calling device, in which (a) shows a configuration example and (b) shows an operational flow.

In the figure, 1 is the l5DN interface, and 2 is the control unit.

3 is a caller information registration/storage unit, 4 is a caller information display unit, and 5 is a ringer ringer.

In the conventional example, the caller information registration storage unit 3 stores information that associates the subscriber number with the name of the other party, such as a business partner, as caller information.
Register and store it at (.

When an incoming call is received, the subscriber number of the caller is notified, so the ringer ringer 5 rings the ringer, and from the information registered in the caller information registration storage unit 3, the subscriber number of the caller is notified. Information corresponding to the number (for example, the name of the other party) is searched and displayed on the caller information display section 4.

If the corresponding subscriber number is not registered in the caller information registration storage section 3, only the calling subscriber number is displayed on the caller information display section 4.

Therefore, on the receiving side, the person closest to the telephone looks at the display on the caller information display section 4, selects and calls an appropriate person. If it is unclear who is the appropriate person to respond to the call, you will first respond to the call, and after talking with the other person, you will be replaced by the appropriate person. There was a problem that it could not be said that it had an interface (MHI).

Also, without going through the intermediary, directly contact the other party, for example,
Japanese Patent Application Laid-Open No. 57-147362 ``Automatic Calling Telephone System'' discloses voice calling technology;
JP-A No. 62-24750, ``Voice Call Telephone System J'', JP-A No. 62-24753, ``Telephone terminal j with voice call function, etc.'', but in both cases, a specific caller's number is added on the calling side. By calling the caller or directly designating the other party, the receiving party calls the party designated by the caller, for example, by voice, which poses problems such as complicating operations on the calling party. Ta.

In view of the above-mentioned conventional drawbacks, the present invention provides a telephone that can obtain the subscriber number of the caller when receiving a call, for example, a telephone of a telephone switching system using integrated services digital m (ISDN). To provide a telephone calling device that can save the trouble of intermediating calls when a call is received by calling an appropriate answering person according to a received caller's telephone number without requiring any specific operations. The purpose is to

[Means to solve the problem]

The above problems are solved by a telephone calling device configured as follows.

Means for registering and storing the subscriber numbers of callers who may call each individual or group on the called side in a telephone that obtains the subscriber number of the caller when receiving a call; A means for registering and storing voices for calling each person or group, and selecting a specific person or group on the receiving side based on the caller's subscriber number when receiving a call. When a specific individual or group on the receiving side is selected, means for selecting a corresponding ringing sound, and means for outputting the selected ringing sound. do.

[Effect]

That is, according to the present invention, when a call is received, the subscriber number of the caller can be obtained, for example, in a telephone using the rsDN network, it is possible to call an appropriate answering person according to the caller's telephone number. First, the personnel on the receiving side are restored in advance, and if necessary, the groups formed by grouping the restored personnel are also restored.

For each restored individual and group, the voice for calling each person (individual name, etc.) is registered in the calling voice registration storage section.

Further, for each restored individual and group, the subscriber numbers of callers who may receive calls are registered in the responsible information registration storage section.

Therefore, in the telephone calling device of the present invention, when an incoming call is received, the subscriber number of the caller is notified, and the notified calling subscriber number is used to register the caller in the above-mentioned information registration storage unit. When the most suitable person for the caller is found, the ringing voice corresponding to this person is extracted from the ringing voice registration storage section and outputted via the ringing voice output section. It is designed to be called directly.

Therefore, in the present invention, the caller can simply dial the number as before, and the receiving side can directly call the person most appropriate for the caller by voice, without going through an intermediary. This has the effect of allowing people to respond.

〔Example〕

FIG. 1 is a diagram showing an embodiment of the present invention, (a) shows a configuration example, and (b) shows an operation flow. There is a means to identify the most appropriate person (individual or group) to respond to the caller using the subscriber number of the caller notified via These are the means necessary to carry out the present invention. Note that the same reference numerals indicate the same objects throughout the figures.

Hereinafter, the configuration and functional operation of the telephone calling device of the present invention will be explained with reference to FIG.

First, the personnel on the receiving side are restored in advance.

If necessary, group personnel and restore groups as well.

[Registration of Calling Voice] For each restored individual and group, the voice for calling each is registered in the calling voice registration storage section 7.

For example, in the case of a family, "father" and "mother"
Register the voice of a family member actually calling you, such as ``Hiroshi-kun'' or ``Yoshiko-chan.''

Alternatively, in the case of a company, register names such as ``Nichi-sanj'' and ``Kyu-me-san,'' or register names that specify the scope of the group, such as ``Sales Person'' or ``Purchasing Person.'' In this case, there is no problem even if the sales person during the day is duplicated as both the ``Japanese person'' and the ``sales person.''

In addition to these calling information, a voice saying "This is a phone call" is also registered.

[Registration of person in charge information]

For each of the restored individuals and groups, the subscriber numbers of callers who may receive calls are registered in the person-in-charge information registration storage section 6.

For example, in the case of a family, the father's information would be the phone number of the person at his company, and the mother's information would be:
Register your neighbor's phone number and your child's phone number, such as a friend's phone number.

Or, in the case of a company, it would be the phone number of each person's work contacts, such as business partners, and in this case, if the call should be made by a person in a specific job rather than a specific individual, then information about that group. Register the other party's number as .

[Processing at the time of incoming call]: (b) Refer to the operation flow in the figure. If the telephone exchange to which the telephone is connected uses, for example, an integrated service digital @ (ISDN network), the process at the time of incoming call , the subscriber number of the caller is notified, and the control unit 2 determines the person in charge (father, mother, ...,
Search for Tanaka Suzu Kyuume~).

If the person in charge is found, the control unit 2 sends the calling voice corresponding to this person (such as "Dad", "Mom", or "Mr. Tashin" or "Mr. Leadsue", etc.) to the person in charge. Extracted from the calling sound registration storage section 7 and outputting the sound from the calling sound output section 8
Output with .

Furthermore, the search continues from the information in the person in charge information registration storage section 6, and if a new person in charge is found, the calling voice of this person in charge is output in the same way.

After searching the information in the person-in-charge information registration storage section 6 to the end, a voice saying "It's a phone call" is output.

The information in the person-in-charge information registration storage section 6 is searched again from the beginning, and the same process is repeated until the receiver is picked up.

Of course, it goes without saying that once the calling voice corresponding to the person in charge is extracted, the system may be configured to store the calling voice and repeat the same process until the handset is picked up. be.

Therefore, if there are multiple people in charge, their names will be called out repeatedly in order. Furthermore, if there is no corresponding person in charge, the common voice simply saying "I'm on the phone" is repeated.

As described above, the present invention provides, for example, in a telephone that uses the integrated services digital network (ISDN) and can obtain the subscriber number of the caller at the time of receiving a call, when the telephone receives a call, the L5DN network Using only the caller's subscriber number notified via the caller (that is, the caller only performs normal dialing operations), the person in charge information registration storage in the called party's telephone is searched in advance, and the corresponding The most appropriate person to respond to the caller (individual).

The unique feature is that the system identifies the customer (or group) and directly calls out the name of the person responding by voice.

〔Effect of the invention〕

As described above in detail, the telephone calling device of the present invention is a telephone that can obtain the subscriber number of the caller upon receiving a call, and is provided to the individual on the called party.

Alternatively, means for registering and storing the subscriber numbers of callers who may be calling for each group, and registering and storing the voices for calling each individual or group on the receiving side. means for selecting a specific individual or group on the called party based on the subscriber number of the caller at the time of receiving the call; and means for selecting a specific individual or group on the called party when the call is received; Since the system is equipped with a means for selecting a corresponding ringing sound and a means for outputting the selected ringing sound, the caller only has to perform a dial operation, and the called party can receive a telephone call. When a call comes in, the person in charge can be called by voice without the need for human intervention, which eliminates unnecessary intermediary work and improves the man-machine interface on the telephone. be.

[Brief explanation of the drawing]

FIG. 1 is a diagram showing an embodiment of the present invention. FIG. 2 is a diagram illustrating a conventional telephone calling device. It is. In the drawing, is the l5DN interface. is the control section. is the caller information registration storage section. 5 is a caller information display section, and 5 is a ringer ringer section. is the person in charge information registration storage section. is the call voice registration storage section. is the call audio output section.

Claims (1)

[Claims] In a telephone that acquires the subscriber number of a caller when receiving a call, the subscriber numbers of callers who may be calling are registered and stored for each individual or group on the receiving side. means (6) for registering and storing voices for calling each individual or group on the called side; , means for selecting a specific individual or group on the called side (2)
, 6), and means (2) for selecting a corresponding ringing voice when a specific individual or group on the receiving side is selected.
, 7); and means (8) for outputting the selected calling voice.