JPH03151754A - Automatic radio taxi dispatch system - Google Patents

Abstract

PURPOSE:To allow the system to cope with lots of car dispatch requests without increasing personnel expenses by receiving a request call automatically and exchanging information with customers based on a dial number while replying the call with an automatic reply equipment. CONSTITUTION:A call from a public line 2 connecting to a voice entry device 1 is subject to incoming call processing automatically by a reception telephone set 3 and the succeeding sequence control is controlled by a control computer 4 and the reply processing is implemented with customers and taxis 8, 9 by controlling a number registration system 5, an AVM system 6 and a radio equipment 7. Since all the control is processed automatically in this way, the system copes with requests from customers in any case by having only to prepare number of reception telephone lines different from a conventional system not having met the customer's requests because of lack in operator number at a heaviest traffic.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to an automatic taxi dispatch system that dispatches taxis by radio without human intervention.

[Conventional technology] In recent years, many taxis are equipped with radios to improve the number of taxis in use, which informs the driver that a customer has requested a ride, and the driver of an empty taxi goes to the customer. We have a system in place.

[Problems to be Solved by the Invention] Such a system has no problems under normal circumstances, but when it suddenly starts raining, the system may be flooded with requests for rides and may not be able to handle the requests. This may not be a problem if you increase the number of reception staff, but it is not economical to always have the necessary staff to handle the rush of requests for rides, which you do not know when they will occur and only last for a short time. It's bad.

[Means for Solving the Problems] In order to solve such problems, the present invention is provided with means for performing automatic reception and exchanging information with customers by dialing numbers while responding with an automatic response device. It is.

[Function] Automatically answers an incoming call, requests dialing of the registered number, and upon confirmation, announces the customer's name and requests a confirmation dial.If the dialing operation indicates that the customer's name is correct, Dispatch the vehicle to a predetermined location.

[Embodiment] FIG. 1 is a flowchart showing an embodiment of the present invention, and corresponds to claim (1). Hereinafter, the response voice on the taxi company side is generated by a voice synthesizer or the like and is automatically transmitted.

In the figure, when there is an incoming call, an automatic response is performed, and step 1
At step 00, a response announcement is made, ``This is an OO taxi,'' and then, as shown in step 101, an announcement is made, ``Please dial the registration number.'' When the customer dials the registration number in accordance with this announcement, the registration number is confirmed in step 102.

Next, in step 103, the telephone number and customer name of the customer corresponding to the registration number are read back, and an announcement is made to confirm whether or not they are correct by dialing 0. For example, if they are correct, dial "1". If not, “3
If the dial "1" is operated, information about the customer will be printed out as shown in step 105, but if the dial "3" is operated, what will happen? Since this is a mistake, the flow returns to step 101, and a dialing operation request for the registration number is made again.

If the registration number could not be confirmed in step 102, it means that there is no registration, so the registration number operated as shown in step 1.4 could not be confirmed, and if you want to re-dial, please enter "1". If you want to contact the dispatcher,
3" will be announced. and"
If "1" is dialed, the flow returns to step 101, and if "3" is dialed, connection is made to a dispatcher and a manual reception is performed.

In this way, when the registration number is confirmed correctly, all reception is done automatically, so even if there is a rush of requests for dispatch in a short period of time, there is no need for human intervention as long as the telephone line is secured. will not cause any inconvenience to you. Since vehicle allocation can be processed in order according to the printed information, the telephone line is only used for the reception time. Therefore, only the minimum time required for dispatching a vehicle is occupied, and the busy rate can be reduced. In addition, dispatch personnel can allocate vehicles while looking at printed forms, which reduces the number of mistakes in dispatching vehicles, and improves the efficiency of dispatching vehicles since they can concentrate on distributing vehicles.

In this case, the number of requests for dispatch is concentrated for a short period of time, so
It is not economical to prepare a large number of telephone lines in preparation for such a situation, so lines are set up in anticipation of the busiest times, but outside of the busiest times, requests for dispatch only go to the designated lines. If the line is set to receive calls, the other lines are used for business purposes, and the line is allocated for requesting a ride during the busiest hours, economical efficiency can be further improved.

FIG. 2 is a flowchart corresponding to claim (2). Since the steps up to step 104 are the same as those in FIG. 1, the explanation of that part will be omitted. In this case, when the customer is confirmed in step 103, an announcement is made to dial the number of requested vehicles in step 106, and when the dial operated by the customer is confirmed in step 107, the dispatch time is specified in step 108. An announcement will be made as to whether or not. If "1" is dialed, it is determined that a vehicle dispatch time has been specified, and if "3" is dialed, it is determined that a vehicle dispatch time is not specified and immediate dispatch is requested.

If "3" is dialed, as shown in step 109, "Thank you.

Please wait for a moment.'' After that, information about the customer is printed out, as shown in step 110. If “1” is dialed, step 1
As shown in step 11, an announcement is made to dial the time. When the desired time is dialed in response to this announcement, an announcement is made in step 112 to confirm the customer name, number of cars, and designated time. And if it's correct,
An announcement is made to the user to dial ``1'', and if it is incorrect, to dial ``3''.

If this announcement content is correct, step 113
After making the announcement, "Thank you," as shown in step 114, information about the customer is printed out, as shown in step 114. If the information announced in step 112 is not correct, the information will be corrected, but in that case step 115
As shown in Figure 2, an announcement is made to dial "1" to change the number of machines, and to dial "3" to change the time. Therefore, in the case of a time change, the flow returns to step 111. Step 11 if changing the number of units
At step 6, an announcement is made saying "Please dial the number of machines." Therefore, the number of machines is confirmed in step 117, and the flow returns to step 112.

FIG. 3 is a flowchart corresponding to claim (3), and is an example in which the dispatch time is confirmed first and then the number of vehicles is confirmed, but since that order is only finally confirmed, explanation will be given. is omitted.

FIG. 4 shows how, in the case of FIG. 2, when there is no time specification, the dispatch of a vehicle is automated by an AVM device (a device that manages the location of vehicles), from searching for an empty vehicle to issuing a dispatch command. In FIG. 4, the portion up to the stellar 7117 is the same as that in FIG. 2 (however, step 110 is not used in FIG. 4), so the explanation of that portion will be omitted.

Step 109: ``Thank you very much.

When the announcement "Please wait for a while" ends, A.
The following processing is performed based on information from the VM device. First, in step 118, a check is made to see if there are any empty cars.If there are no empty cars, an announcement is made in step 119 saying, "There are currently no empty cars. Please call again in a while." As shown in step 120, a response request is made to the taxi. When a response is received from the designated taxi to this response request, the driver of the designated taxi is informed of the destination as shown in step 121.

90 This destination is a location previously stored in the memory in correspondence with the registration number, and the operation of announcing the destination is automatically performed using techniques such as voice synthesis.

When a response signal indicating acceptance is sent from the taxi, an announcement is made to inform the customer of the dispatched vehicle number as shown in step 122, and information about the customer is printed as shown in step 123. be outed. In response to the process in step 121, even if the driver of the vehicle does not know the location and presses the response button on the AVM device, the processes in steps 122 and 123 are performed. In parallel with the processing of steps 122 and 123,
As shown in step 124, the customer's pre-recorded location is communicated to the driver by voice synthesis. If the information is understood, the OK button on the AVM device is pressed as shown in step 125, and if the information cannot be heard, step 126 is pressed.
The response button is pressed as shown in . However, if the answer is still unclear, the press button on the AVM device is pressed as shown in step 127, and a voice call is made with the station operator as shown in step 128.

In this way, in the cases of Figures 1 to 3, all responses on the base station side are processed automatically and do not involve any human intervention, but in the case of Figure 4, only step 128 is a response that requires human intervention. become. However, since step 128 is a very rare case, in most cases it is all done automatically.

FIG. 5 is a system diagram showing the overall configuration. Incoming calls from the public line 2 connected to the voice entry device 1 are automatically processed by the reception telephone device W3, and the subsequent sequence control is for control purposes only. Controlled by computer 4, number registration system 5. AVM system 6, radio device 7
is controlled, and response processing with customers and taxis 8 and 9 is performed.

[Effects of the Invention] As explained above, this invention automatically handles all responses, so unlike the conventional systems, which were unable to meet customer requests due to lack of manpower even during the busiest hours, As long as the number of telephone lines is set appropriately, customer requests can be met in any case, which has the effect of being able to respond to many requests for dispatch without increasing personnel costs.

[Brief explanation of the drawing]

FIG. 1 is a flowchart showing one embodiment of the present invention, FIGS. 2 to 4 are flowcharts showing other embodiments, and FIG.
The figure is a system diagram. 1...Voice entry device, 3...Telephone device for reception, 4...Control computer, 5...Number registration system, 7...Radio device, 8.9...・Taxi

Claims (3)

[Claims] (1) An incoming call answering means that automatically answers incoming outside calls and announces to the caller to dial the registered number, and also confirms the sent registration number and informs the caller of the customer's name. A taxi consisting of a customer confirmation means that repeats the number and announces the number to be dialed for confirmation, and a printing means that prints out information for the customer when the dial sent indicates the correct customer. Wireless automatic dispatch device. (2) An incoming call answering means that automatically answers incoming outside calls and announces to the caller to dial the registered number, and a method that confirms the sent registration number and informs the caller of the customer's name. A customer confirmation means that repeats the message and announces the number to be dialed for confirmation, and when the sent dial indicates the correct customer, it announces that the required number of machines should be dialed and confirms the requested number of machines. A means for confirming the number of dispatched vehicles; a time specification confirmation means for making an announcement to inquire whether a dispatch time has been specified; and a time specification confirmation means for announcing a dial number that the customer should operate depending on whether a time has been specified; A vehicle dispatch time confirmation means for announcing the time to be dialed, and a printing means for printing out information about the customer after confirming the dial number to that effect if the vehicle dispatch time is not specified, or after specifying the time if the vehicle dispatch time is specified. A taxi wireless automatic dispatch device consisting of. (3) An incoming call response means that automatically answers incoming outside calls and announces to the caller to dial the registered number, and also confirms the sent registration number and informs the caller of the customer's name. A customer confirmation means that repeats the number and makes an announcement to dial the number for confirmation, and when the dial sent indicates the correct customer, an announcement is made to inquire about the specification of the dispatch time, and whether or not the time is specified. A vehicle dispatch time confirmation means that announces a dial number to operate according to the vehicle dispatch time, a vehicle dispatch time confirmation means that announces to dial the designated time if a vehicle dispatch time is specified, and a dial number confirmation means to that effect if a vehicle dispatch time is not specified. This automatic taxi radio dispatch device is comprised of a number confirmation means that announces to dial the required number of vehicles after the time is specified if a dispatch time is specified, and a printing means that prints out information about the customer after confirming the number of vehicles.