JPH03143062A - Message transfer system - Google Patents

Abstract

PURPOSE:To transfer a message only to a specific person to whom a message is desired to be sent by providing a storage device storing a message for each extension subscriber to a private branch of exchange and a storage device storing an identification name of an opposite party desired of message transmission. CONSTITUTION:An extension subscriber 1 sets an absence transfer to an operator 2 in the absence, a 1st storage device 3 records an identification name of a called party and a 2nd storage device 5 records the message succeedingly. When the operator 2 recognizes a call to be a transfer call of the extension subscriber 1, the 1st storage device 3 is called to compare the identification name with the caller identification name listened to at the incoming call reception and when they are coincident, the incoming call is transferred to the 1st storage device 3 by the known automatic transfer system, the 1st storage device 3 starts the 2nd storage device 5 to send a message of the extension subscriber 1 to the caller 6. Thus, even when plural operators exist and lots of request persons are resident or a message differs from each opposite party, the handling is facilitated.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a message transfer system, and particularly to a message transfer system in which there is a handler in a private branch exchange.

[Conventional technology]

Conventionally, this type of message forwarding method has been used to forward messages using a voicemail device, etc., in order to avoid the inconvenience of forwarding messages unconditionally to all callers. , the caller and handler is informed of a password including a personal identification number, and the message is forwarded only to a specific person who knows this password.

[Problem to be solved by the invention]

The conventional message transfer method described above requires the handler to know the password and the number of the storage device that stores the message, which becomes complicated when there are multiple handlers and a large number of requests. The disadvantage is that it is difficult to implement.

Furthermore, if the specific person changes each time a message is memorized, handling of passwords becomes complicated, and this also has the drawback of being difficult to implement.

[Means to solve the problem]

The message transfer method of the present invention includes, in a private branch exchange,
A first storage means connected to a communication path switch stores an identification name such as the name or company name of the person to whom you wish to send a message for each extension subscriber; a second storage means for storing a message; a first transfer means for transferring an incoming call to an extension subscriber whose message is stored in the second storage means to a handler; a first reading means for reading out the identification name stored by the extension subscriber known by the transfer from the first storage means connected to the received handler and sending it to the handler; A transfer instruction that is operated when the identification name of the caller heard from the incoming call matches the identification name heard from the first reading means, and the incoming call to the handler is transferred to the first storage means. and a second reading means for reading a message corresponding to the identification name from the second storage means according to an instruction from the first storage means transferred by the second transfer means. It is constituted by having.

〔Example〕

Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram of one embodiment of the present invention. In FIG. 1, extension subscriber 1. A first storage device 3 that stores identification names such as names or company names of the operator 2 and the person to whom the message is to be conveyed for each extension subscriber is connected to the communication path switch 4 of the private branch exchange. Further, a second storage device 5 for storing messages for each extension subscriber is connected to the first storage device 3, and operates following the above-mentioned recording and reproduction of the identification name.

The calling party 6 is connected to the central office trunk 7 via a horse switchboard or the like. The central processing unit 8 controls call processing of the private branch exchange.

In the above W4 precept, when extension subscriber 1 leaves a message due to absence, etc., he sets call forwarding to operator 2 in advance, calls the first storage device W3, and records the other party's identification name according to the route. , and subsequently records the message in the second storage device 5. When the calling party 6 calls the extension subscriber 1, the call is connected to the handler 2 via route (3) because the extension subscriber 1 has set call forwarding to the handler 2. Operator 2 is extension subscriber 1
When it learns that it is a transferred call, it calls the first storage device 3.

At this time, the central processing unit 8 transfers the number information of the extension subscriber 1 to the first storage device 3, and the first storage device 3 uses this information to route the identification name of the party to whom the message corresponding to the extension subscriber 1 is to be conveyed. Send it to the operator 2 via ■. The operator 2 compares this identification name with the identification name of the caller heard when receiving the incoming call, and if they match, the incoming call is transferred to the first storage device 3 by a known automatic transfer method. Transfer! The first approved
The storage device 3 activates the second storage device 5.

Based on the activation information sent from the first storage device 3, the second storage device 5 sends the message of the extension subscriber 1 to the calling party 6 via the route (3). If the identification name heard from the caller and the identification name heard from the first storage device W3 do not match, the operator 2 disconnects the connection to the first storage device 3 and asks the caller to join the extension. Inform that Person 1 is absent and recover.

In the above embodiment, the call is made via an outside line, but it is clear that the same procedure can be applied to a call made from an extension line.

〔Effect of the invention〕

As explained above, the present invention provides a private branch exchange with a storage device for storing messages for each extension subscriber and a storage device for storing an identification name such as the name of the person to whom the message is to be sent. This has the effect of allowing messages to be forwarded only to specific people.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of one embodiment of the present invention. DESCRIPTION OF SYMBOLS 1... Extension subscriber, 2... Operator, 3... First storage device, 4... Call path switch, 5... Second storage device, 6... Caller, 7 ... Central office trunk, 8... Central processing unit.

Claims (1)

[Claims] In a private branch exchange, a first storage means connected to a communication path switch stores an identification name such as the name or company name of the person to whom a message is to be conveyed for each extension subscriber; a second storage means for storing a message for each subscriber; a first transfer means for forwarding an incoming call to an extension subscriber whose message is stored in the second storage means to a handler; a first reading means for reading out the identification name stored by the extension subscriber known by the transfer from the first storage means connected from the operator transferred by the transfer means and transmitting it to the operator; The first storage means stores the incoming call to the handler by a transfer instruction operated when the caller's identification name heard by the handler from the incoming call matches the identification name heard from the first reading means. a second transfer means for transferring the message to the user; and a second transfer means for reading the message corresponding to the identification name from the second storage means based on instructions from the first storage means transferred by the second transfer means. 1. A message transfer method comprising: reading means.