JPH0293996A - Customer control system - Google Patents

Abstract

PURPOSE:To omit the issue, holding and carrying of service tickets by providing the title system with a function for automatically offering service corresponding to a customer's purchasing effect. CONSTITUTION:When the accumulated amount of a customer stored in a memory 18 exceeds a previously set reference amount at the time of the purchase exact calculation, a drawback processing execution instruction is outputted from a control means 10 and a prescribed drawback amount is subtracted from the total price of the commodities purchased by the customer at present to execute drawback processing. The contents stored in the memory 18 are rewritten to the amount obtained by subtracting the reference amount from the accumulated amount. Consequently, the shop side can save the time and cost for issuing service tickets and the customer side can save labor for storing and carrying the service tickets.

Description

DETAILED DESCRIPTION OF THE INVENTION "Field of Industrial Application" The present invention relates to a customer management system having a function of automatically providing services according to a customer's purchase history.

[Prior Art] As this type of customer management system, a customer management system equipped with a service ticket issuing function has conventionally been provided (
JP-A-62-133596, JP-A-61-273
Publication No. 663).

As is well known, the above-mentioned service coupons are provided to customers in accordance with the purchase amount, and when a number of the above-mentioned service coupons are accumulated, a certain amount of rebate, discount, or discount (hereinafter referred to as rebate) is given to the customer. It is possible to receive the benefits of Issuing service tickets increases the effect of attracting customers, and
The above-mentioned customer management system, which is equipped with a service ticket issuing function, has been adopted by many stores because it is also useful for securing regular customers.

[Problem to be solved by the invention] However, in the above-mentioned conventional customer management systems, all services are mediated by service coupons, so the store could not avoid the trouble of issuing service coupons. . On the other hand, there has been an inconvenience in that the customer cannot enjoy the service unless he or she keeps the service ticket and brings it with him or her. Furthermore, at the time of payment, the customer had to check the service ticket and then perform special rebate processing, which was troublesome.

This invention was made in view of the above problems, and provides a customer management system that eliminates the need to issue, hold, and bring service tickets by having a function that automatically provides services according to the customer's purchase history. It is intended to.

"Means for Solving the Problem" The invention as set forth in claim 1 is based on purchase history data such as the price of the product purchased by the customer or the amount paid by the customer at the time of checkout, to determine the rebate service target for that customer. a calculation means for calculating the amount; a memory for storing the cumulative amount of the rebate service target amount up to the last payment for each customer; and a memory for storing in advance the cumulative amount of the customer stored in the memory at the time of the current purchase payment. a management means for determining whether or not the amount exceeds a reference amount set by the customer; and when a positive result is obtained as a result of the determination, a management means for issuing a command to execute a rebate process, and a command for executing a rebate process from the management means; processing means for executing rebate processing by subtracting a predetermined rebate amount from the total price of the currently purchased product of the customer; The above-mentioned problem is solved by providing a rewriting means for rewriting the standard amount to an amount obtained by subtracting it.

The invention as claimed in claim 2 provides a system that, at the time of checkout, is based on purchase record data such as the price of the product purchased by the customer or the amount paid by the customer.
C1: a calculation means for calculating the amount of money eligible for the rebate service for that customer; a memory for storing the cumulative amount of the amount eligible for the rebate service up to the time of the previous payment for each customer; It is determined whether the total amount of the customer's cumulative amount and the amount eligible for the rebate service at the time of purchase settlement exceeds a pre-set standard amount, and if a positive result is obtained as a result of the judgment, , a management means for issuing an instruction to execute a rebate process; and when an instruction to execute a rebate process is received from the management means, a predetermined rebate amount is subtracted from the total price of the product currently purchased by the customer, and the rebate process is executed. The above problem is solved by providing a processing means and a rewriting means for rewriting the stored contents of the memory to an amount obtained by subtracting the reference amount from the total amount when the rebate processing is executed.

"Effect" At the time of product purchase settlement, it is determined whether rebate processing should be performed based on the customer's purchase history.

When a positive result is obtained, a rebate service is automatically provided to the customer.

When a negative result is obtained, the rebate service will not be implemented, but the current purchase record will be added to the previous purchase record, and the customer can expect that the rebate service will be implemented from next time onwards.

"Example" Hereinafter, the present invention will be described in detail with reference to the drawings.

FIG. 1 is a plan view showing the external configuration of an electronic cash register (hereinafter referred to as ECR) which is an embodiment of the present invention, FIG. 2 is a side view of the same, and FIG. 3 is a block diagram showing the electrical configuration of the same. It is a diagram.

First, the mechanical configuration will be explained. In FIGS. 1 and 2, reference numeral 1a denotes an operation key consisting of function keys including various keys such as subtotal key, deposit/cash total key, and a numeric keypad for inputting numerical values manually. lb is a preset key for calling up product data set in advance for each product. The operation key 1a and the preset key Ib are arranged at an angle within the reach of the clerk A. Reference numeral 2 denotes a barcode reading window, and inside this reading window 2, a barcode scanner 3 (see FIG. 3) is disposed. This bar food scanner 3 illuminates the barcode printed area of the product passing through the reading window 2 with a beam of light and receives the reflected light to read code data corresponding to the barcode from the barcode printed area. . 4 is a clerk side display 4a and a customer side display W4b
When a product is registered by the device barcode scanner 3 or by operating the preset key 1b, the product name and price are displayed, and the total price and various messages are also displayed. . In this case, the clerk side display 4a is arranged on the slope facing the clerk A, and the customer side display 4b is arranged on the slope facing the customer B. Further, 5 is a printing device that prints and issues a receipt. Reference numeral 6 denotes a magnetic card reader that reads the customer number from the membership card 30 shown in FIG. A customer number consisting of five digits is read from the magnetic stripe 3l. Each of the above-mentioned components is integrated with the control unit 7 (see FIG. 3) in the ECR main body 8, and the ECR main body 8 has a barcode scanner 3 and a display device 4 disposed on a stand 9, and a The portion shown in FIG. 9 is arranged on the side of the stand 9. Incidentally, parts 9a and 9b of the upper surface of the table 9 serve as work tables on which products are placed.

Next, the electrical configuration will be explained. The control section 7 is configured as shown in FIG. In this figure, 10 is the CPU
(central processing unit), and this CPUIO includes an external connection terminal ll, an operation key 1a, a reset key 1b, a barcode scanner 3, a magnetic card reader 6, and a display device 4.
, the printing device 5 has an external interface l2, a keyboard interface l3, an interface 14a . 1
4b, a display controller 15, and a printer controller l6. Also, 1
7 is a ROM (read-only memory) in which the control program used in the CPUIO is stored, and 18 is a RAM (random access memory) for storing data.
It is. This RAM 18 contains PLU (Pric
A look up) memory area, a total register area, a working area, etc. are provided, as well as a customer data memory area (hereinafter referred to as customer file) and a rebate data memory area (hereinafter referred to as rebate file). ) is provided. The PLU memory area is an area for storing product data (product name, single image, etc.). The customer file KF is as shown in Figure 5.
This is an area where customer data (customer code, name, address, telephone number, cumulative purchase amount, etc.) is stored in association with the customer number. The customer number is also stored in the membership card 30, as described above, and serves as a calling number for customer data. Normally, at the time of payment, the customer number magnetically recorded on the member card 30 is read by the magnetic card reader 6 to retrieve the customer's customer data. Here, the name, address, and telephone number in the customer data are stored for use in six types of services such as direct mail. Further, the rebate file is an area for storing rebate data (standard amount data, rebate amount data, etc.).

It should be noted that -1-foot side return data can be changed by using the above-mentioned operation key 1a.13 Thus, c
Puto performs normal ECR functions such as registering products for purchase, calculating Ffl: total amount, and calculating change in A1 based on various data input from operation key 1a, preset key 1b, and barcode scanner 3. Calculation (registration and settlement) processing is performed, and the calculated word usage is output to the display device 4 and the printing device 5.

Additionally, six types of reports are printed and issued based on sales J-1 performance data. Further, the CPU 10 performs the following rebate processing for each customer by i·δ.

The rebate processing procedure applied to the ECR of this example will be explained with reference to the flowchart shown in FIG.

First, the ECR is in the registered state. Therefore,
When a customer B brings a plurality of products and asks for payment, the customer takes the products at a location next to either the clerk A or the customer B, and causes the barcode scanner 3 to read the bar food of the products. When the barcode scanner 3 reads the barcode, it sends the code data corresponding to the barcode to the interface 14.
It is imported into CPU10 via a. From now on, CP
Ul0 starts step SPI.

Here, for products that cannot be read by the barcode scanner 3 or products that do not have a barcode, use the operation key 1a or the numeric keypad in the preset key lb to
Code data can be loaded into CPU10.

◇ Step SPI (Product Registration Process) In step SPI, the CPU 10 reads product data (product name, unit price, etc.) from the PltJ memory area, and then registers the purchased product data in the working area. Further, the total purchase amount data is stored in the total register area. Further, the CI) Ulo sends a display signal to the display controller 15 to display the name and price of the purchased product on the display device 4, and at the same time sends a print signal to the printer controller 16 to drive the printing device 5. Then: '-tf' Makes BiEh print.

◇Step SP2 Next, cputo moves to step sp2 and determines whether 1M small 1-key keys have been created. When the judgment of rNOJ is obtained, input the code data of the next product (Samurai)
. Therefore, when the code data 9 with one missing item is supplied, the process returns to step SI) and repeats the above-mentioned product registration process. After all product registration is complete, the store clerk presses the operation key.
If you press the [Subtotal] key within the day, you will get the judgment of r-Y Iself S1, C, l) LI XO is ST.

Proceed to SP3.

◇STEP SI) 3 CPIJIO is the purchase price stored in the total register area.
The old total amount AK) data is read out and displayed on the display device 4, and at the same time, the printing device 5 is driven to print on the rent sheet. Step 51) 1~
The processing up to step SP3 is the same as the conventional one. In addition,
In this example, customer B's purchase UU Al”k amount (A
K) is assumed to be 2,500 yen.

◇Step SP4 Next, the CPU IO waits to determine whether customer B is a member or a fortune teller. At this point, clerk A determines whether customer B is a member or not, and if customer B is a member, customer B
The member card 30 is received from the member card 30, and the customer number data in the member card 30 is read by the magnetic card reader.

When the magnetic card league 6 reads the customer number data, it sends the customer number data to the CPU through the interface 14b.
Send to 0. When CPU10 receives the customer number data, it searches the customer file KF and determines whether the input customer number exists in the customer file KF. If the customer number is not entered, or if the customer name is entered but it does not exist in the customer file KF, r
It is determined that the user is NOJ (not a member), and the CPU 10 proceeds to step 5 PIO and executes a settlement process to be described later.

On the other hand, if a customer number is input and this input customer number exists in the customer file KF, rYEsJ
(He is a member), and the CPU 10 proceeds to the next step SP5.

◇Step SP5 CPU10 reads customer B's cumulative purchase amount data in customer file KF. This cumulative purchase amount (BK) data is the sum total of customer B's previous, previous, and so on. However, in this example, the current purchase total amount (AK) is not included. In addition, in this example, the read cumulative purchase amount (BK) of customer B is 53
, 400 yen.

◇Step 5p6 (rebate judgment) Next, in step SP6, CPU10 reads the standard amount data in the rebate file and calculates the cumulative amount (B
Determine whether K) exceeds the standard amount. In this example, the standard amount is set to 50,000 yen.

Also, in this example, the cumulative purchase amount (BK) is 53,400
Since it is a yen, CI) U I Q is naturally judged as "YES". If a result of “rYES” is obtained, CPUl0
The process proceeds to step SP7 and step S1]8, and rebate processing is executed. It should be noted that when the result of determination is rNOJ, CP IJ IQ jumps to step SP9 and executes a process of updating the cumulative purchase amount in the customer file KF, as will be described later.

◇Step SP7 (Rebate (Processing)) The CPUIO reads the rebate amount data in the rebate file and calculates the rebate amount (CK).

In this example, if the cumulative purchase amount (BK) exceeds 50,000 yen, it is set to give a 2% rebate for every 50,000 yen, that is, 1,000 yen. Shit,-
In this case, customer B's cumulative purchase amount (
BK) is 53.400 yen, so the rebate amount (CK) is calculated as 000 yen. In addition,
If the cumulative purchase amount (B K ) exceeds 100,000 yen,
and I 50. If it is less than 0001F1, the rebate amount (CK) is calculated as 7 and 2.000 yen. The calculated rebate amount (GK) is displayed on the display device 4 according to the procedure described above, and the printing device 5 prints it on the Ren-1
・Printing is performed. In addition, cputo is calculated from the total purchase amount (B
) or 100,000 yen if it is 2,000 yen). Then, the subtraction result is stored in the customer file KF as new cumulative purchase amount (BK) data.

As a result, the cumulative purchase amount (BK) is updated.

As a result, in this example, from 53,400 yen to 50
,000 yen is subtracted, which is 3,400 yen, or the updated purchase amount - the cumulative amount (BK).

◇Step 5P8 (Rebate Processing) Next, in step SP8, the CPU 10 reads the total purchase amount (AK) of customer B in the total register area. Then, the rebate amount (C) is calculated from the total purchase amount (AK).
K) is subtracted. As a result, the result of subtraction by 11t becomes the amount that customer B finally pays (hereinafter referred to as IF after rebate amount (DK)). In this example, 2,
1°000 yen is subtracted from 500 yen, and 1,500 yen is obtained as a result of the subtraction. Therefore, the amount after rebate (DK) that customer B should pay is 1,500 yen.

The calculated after-rebate amount (DK) is displayed on the display device 4 according to the above-described procedure, and is printed by the printing device 5.

◇Step SP9 In step SP9, the CPU IO checks the cumulative purchase amount (BK) (currently 3400) in the customer file KF.
After reading the cumulative purchase amount (BK) (stored as the cumulative purchase amount (BK)), the cumulative purchase amount (BK=3.=1
00 yen) and the amount after rebate (DK = 1.500 yen). Then, the CPU I O receives this addition result (4
, 900 yen) is stored in the customer file KF, and the cumulative purchase-L amount and amount (Ft K') are updated.

◇Step 5 PIO (payment processing) Here, clerk A receives the amount of money from customer B, enters the amount manually using the numeric keypad in the operation key la, and then presses the "Deposit/Cash Total" button. Press the key. As a result, the CPU 10 performs normal payment processing that ignores change processing. The display device 4 displays the information in the same manner as described above, and the printing device 5 performs /-printing.Here, in FIG.
Kan +, -'l -("&i for (77,・)"+
This is an example of printing of the /- sheet issued when the rNOJ result is obtained in P4. Figure 8 also shows that customer B is a member and customer B's cumulative purchase amount (BK
) is less than the standard amount (=50,000 yen). FIG. 9 shows a printed example of a receipt issued when customer B is a member and the cumulative purchase amount (BK) of customer B is greater than or equal to the standard amount. Upon completion of the process in step 5 PIO, the rebate process procedure for customer B ends.

According to the L-script structure, it is possible to automatically provide services for each customer without using a service ticket as an intermediary.

In addition, in the above-mentioned example, the cumulative purchase amount (B K
) The data does not include the total purchase amount (AK), but the total purchase amount (AK)
The sum added may be handled as the cumulative purchase amount (BK). In this case, even if the cumulative purchase amount up to the previous time was 49,000 yen, if the current total purchase amount (AK) is 200 yen, the new cumulative purchase amount (BK) will be Since the amount is 50,200 yen and the rebate amount (CK) is 1,000 yen, the rebate service for i,ooo yen will be provided.

Further, in the above-described embodiment, a case has been described in which the cumulative purchase amount (amount eligible for rebate service) is calculated by adding the purchase amounts of all purchased products, but the present invention is not limited to this.

For example, instead of targeting all purchased products, the products eligible for the rebate service may be limited. In other words, bargain products and special products (exclusive products, etc.) may be excluded from the rebate service. In this case, whether or not the product is eligible for the rebate service is determined by the flag in the PLLI memory area, and only when a product is purchased that is eligible for the rebate service, the purchase price of the product is added. , calculate the amount eligible for the rebate service. Further, for a special service product, it is also possible to calculate the amount eligible for the rebate service by setting an integral multiple (for example, twice) of the price of the product as the price of the product. In this case as well, whether or not it is a special service product is determined by the flag in the PLU memory area, and if a special service product is purchased, when calculating the amount eligible for the rebate service, double the price is Calculate the amount. For example, a customer purchases three products Δ, B, and C, and the prices are 500 yen, 600 yen, and 700 yen, and product A is a special service product, product B is a product that is not eligible for rebate service, and product C. Assuming that is a product eligible for a rebate, the total purchase amount for this customer is 1,800 yen (= 500 yen + 600 yen + 700 yen), and the amount eligible for the rebate service is 1° 700 yen (= 500 yen x 2 + 700 yen)
becomes.

In addition, the methods for calculating the amount eligible for the rebate service when the rebate service is executed include (a) a method in which the amount calculated from the purchased product is the amount eligible for the current rebate service, as in the case when the rebate service is not executed; 0) There are two possible methods: one is to set the amount obtained by subtracting the rebate amount from the rebate service target amount calculated from the purchased product as the rebate service target amount when the rebate service is executed.
Either method may be used. For example, if the amount eligible for the rebate service calculated from the purchased item at the time of checkout is <1,700 yen as described above, and you receive a rebate service of 1000 yen this time, the amount eligible for the rebate service at this time is (I). ) method, it will be 1,700 yen, and (b) method, it will be 700 yen (= 1,700 yen -],, OOO
yen).

In addition, in the above embodiment, if the rebate amount is calculated by a fixed amount calculation process, that is, each time the cumulative purchase amount exceeds a certain reference amount (-50°000 yen), a certain amount (=1 ,000 yen) has been described, however, the rebate amount is not limited to this, and the rebate amount may be calculated by fixed-rate calculation processing. For example, if the cumulative purchase amount is 50
,000 yen or more, 2% of the amount may be given back. Furthermore, the rebate amount or rate is not limited to fixed amount or fixed rate calculation processing, and may be arbitrarily changed depending on the cumulative purchase amount.

In addition, in the above example, the total purchase amount (AK)
We have described the case where is larger than the rebate amount (CK), but if the total purchase amount (AK) is, for example, 800 yen and is less than the rebate amount (CK = 1,000 yen),
The following four processing methods (a), (b), (c), and (d) are possible.

(b) In this case, no rebate will be given. (b) Provide rebates. However, the amount obtained by subtracting the total purchase amount from the rebate amount (-200 yen) will be canceled.

Therefore, the actual rebate amount will be 800 yen. (c) Provide rebates.

However, the above 200 yen will be stored in the memory,
We will give you a rebate next time. (d) Provide rebates.

The above 200 yen is then given to the customer in cash.

In addition, in the above-described embodiment, a case was described in which the customer number is entered using the membership card 30 to determine whether or not the customer is a member. The password may be entered manually along with the customer number.

Further, in the above-described embodiment, a case has been described in which the customer number is input using a magnetic card, but the present invention is not limited to this, and input using an IC card or an optical barcode card is also possible. Keyboard input is also possible. In the case of keyboard input, searches can also be made by manually entering a customer code or telephone number in addition to the customer number. Keyboard input is particularly useful if the customer forgets the membership card 30.

It is also possible to use a card issued by a bank or credit company.

Further, in the above embodiment, the case where the ECR is used as a single unit has been described, but the present invention is not limited to this, and the present invention can be applied to a parent-child ECR system or a store controller (SC).
A system in which multiple ECRs are controlled by (e.g.
It can also be applied to POS (point of sale) systems.

Furthermore, it can be applied to stand-alone or parent-child face-to-face sales pillars.
Furthermore, the present invention can also be applied to a system in which a plurality of face-to-face sales pillars are controlled by the SC.

Furthermore, as another example of the configuration, a monitor terminal that is operated manually by the card may be placed in the store so that the customer can know the cumulative purchase amount at the current time.

At this time, messages regarding special service products may be displayed, for example, a list of products whose purchase price is twice the price and which is eligible for the rebate service.

"Effects of the Invention" As is clear from the above explanation, according to the customer management system of this invention, both store staff and customers can
Since the rebate service for the customer is automatically performed, the store side can omit the time and expense of issuing service coupons. On the other hand, the customer side can save the trouble of keeping service tickets organized and carrying them with them. Further, since there is no need to manually perform service processing at the time of payment, the burden on the operator can be reduced and service processing can be performed quickly and without errors.

[Brief explanation of drawings]

FIG. 1 is a plan view showing the external configuration of an electronic cash register (ECR) that is an embodiment of the present invention, FIG. 2 is a side view of the same, and FIG. 3 is a block diagram showing the electrical configuration of the same. FIG. 4 is a front view showing the configuration of a cash card applied in the same embodiment, FIG. 5 is a diagram showing stored data of a customer file, and FIG. 6 is a flowchart showing the rebate processing procedure applied in the same embodiment. , Figures 7 to 9 are
Both figures show examples of receipt printing applied in the same embodiment. Of these, Fig. 7 shows an example of receipt printing issued when the customer is not a member, and Fig. 8 shows an example of receipt printing when the customer is a member. Figure 9 shows a printed example of a receipt issued when the cumulative purchase amount is less than or equal to a predetermined standard amount. Figure 9 shows a receipt that is issued when the customer is a member and the cumulative purchase amount is greater than or equal to the predetermined standard amount. It is a figure which shows the printing example of. 7... Control unit, 10... CPU (management means, processing means, rewriting means), 17... ROM
(memory), 18... RAM (memory), K
F...Customer data memory area (customer file) Figure 1 Figure 2 Δ Figure 3 Figure 6 Figure 7

Claims (2)

[Claims] (1) At the time of checkout, a calculation means that calculates the amount eligible for the rebate service for that customer based on purchase history data such as the price of the customer's purchased product or the amount paid by the customer; A memory that stores the cumulative amount up to the last payment for each customer, and a memory that determines whether or not the cumulative amount of the customer stored in the memory at the time of purchase payment this time exceeds a preset standard amount; When a positive result is obtained as a result of the judgment, a management means issues an instruction to execute the rebate process, and when there is an instruction to execute the rebate process from the management means,
processing means for executing a rebate process by subtracting a predetermined rebate amount from the total price of the product purchased by the customer; A customer management system comprising a rewriting means for rewriting the amount of money. (2) At the time of checkout, a calculation means that calculates the amount eligible for the rebate service for that customer based on purchase history data such as the price of the product purchased by the customer or the amount paid by the customer; A memory that stores the cumulative amount up to the last payment for each customer, and a total amount of the customer's cumulative amount stored in the memory and the amount eligible for the rebate service at the time of the current purchase payment is set in advance. a management means for determining whether or not the amount exceeds the standard amount set, and when a positive result is obtained as a result of the determination, issuing an instruction to execute the rebate process; and an instruction to execute the rebate process from the management means. Time,
processing means for executing a rebate process by subtracting a predetermined rebate amount from the total price of the product currently purchased by the customer; and processing means for subtracting the standard amount from the total amount when the rebate process is executed A customer management system comprising a rewriting means for rewriting the amount of money.