JPH0243680A - Client credit information retrieving system - Google Patents

Abstract

PURPOSE:To shorten a retrieving time and to prevent erroneous retrieve by providing a retrieve result judging means to judge the presence and absence of the same individual in different names and the different individuals in the same name from retrieved client information. CONSTITUTION:An input data checking part 13 checks the validity of input data inserted from a keyboard 11. A key judging part 14 judges whether the inputted retrieve key is a client code or a name/date of birth, and a key converting part 15 converts the same when the inputted retrieve key is the name/date of birth. Further, a data base retrieving part 16 retrieves the client information corresponding to the retrieve key inputted by a data base 17, and a retrieve result judging part 18 judges the presence and absence of the same individual in the different names and the different individuals in the same name from the retrieved client information, and edits the client credit information retrieved by an output data editing part 19 to an output format. Thus, the retrieving time can be shortened, and the erroneous retrieve can be prevented.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to a search method for customer credit information, and particularly relates to a method for searching customer credit information, and in particular, the present invention always retrieves the same customer information whether searching by customer code or name/date of birth. This invention relates to an instant search method for customer credit information.

[Conventional technology]

Conventionally, in this type of search method for customer credit information, customer information written on customer cards was organized and stored in alphabetical order by customer's name. In the search, the customer's name among a large number of stored customer cards is used as a first key, and the customer cards are sequentially turned over from that location to search for the desired customer card.

For example, assume that you want to inquire about specific customer information in response to an external inquiry. The center staff member who received the call locates the location based on the customer's name, searches for the customer card with the customer's name from that location, and if there are multiple cards, further searches using one name and date of birth to find the desired customer card. I was looking for it.

[Problem to be solved by the invention]

In the conventional search method described above, everything was done manually, so it took a long time to search for customer information. As a result, there was a limit to the number of searches that could be performed on days, and it was impossible to increase the number of searches without increasing the number of search staff. In addition, since the answer is received by phone, there is a high probability of search errors due to mishearing, and because the search is done manually, there is a high probability of search errors due to misreading.

[Means to solve the problem]

The customer credit information search method of the present invention includes an input data check unit that checks the validity of input data input from a keyboard, and a key that determines whether the input search key is a customer code or name/date of birth. a determination unit; a key conversion unit that converts the name if the input search key is a name/date of birth; a database search unit that searches the database for customer information corresponding to the input search key;
It has a search result judgment unit that judges the presence or absence of a person with the same name and a person with the same name from the searched customer information, and an output data editing unit that edits the searched customer credit information into an output format.

〔Example〕 Next, one embodiment of the present invention will be explained with reference to the drawings.

FIG. 1 shows one embodiment of the invention. In Figure 1,
One embodiment of the present invention is a customer trust system comprising a keyboard 11 for inputting data, a database 17 in which customer information, names and dates of birth are registered, and a search device 12 for searching the database 17 based on input data. In the information retrieval method, the retrieval device 12 includes an input data checking unit 13 that checks the validity of the retrieval key that has a customer code, name, and date of birth in the input retrieval key, and a retrieval key that has been checked as the customer code. a key determining unit 14 that determines whether the search key is a name or date of birth; a key converting unit 15 that converts the name if the search key is a name or date of birth; A database search unit 16 that searches for date of birth and customer information, a search result judgment unit 18 that determines whether there is a person with the same name or a person with a different name based on the searched customer information, and a search result judgment unit 18 that searches for the searched customer information.
It also has an output data editing section 19 that edits the output data into pieces.

The keyboard 11 inputs a search key necessary for the search and passes the search key to the search device 12.

The search device 12 has a function of performing the following processing. First, an input data checking unit 13 has a function of checking the validity of an input search key, and a key determination unit 14 has a function of checking the validity of an input search key. Furthermore, a key conversion unit 15 has a function of determining whether the code is a customer code or a name/date of birth.
If the search key is a name or date of birth, the database search unit 16 has a function to convert the name (convert @Osadaharu to 1Osadaharu). It has a function of searching information from the database 17. The search result determination unit 18 determines whether records of the same person by name and the same person by different name are combined with the customer information searched by the database search unit 17. It has the ability to search for records. Furthermore, in the output data editing section 19, the database search section 16
Editing the detailed customer information combined with the customer information retrieved from the database 17 into an output format, and editing the records of the same person by name and the same person by different name searched from the database 7 by the search result judgment unit 18. It has a function of editing into an output format and outputting the search results 110.

The search method of this embodiment will be explained using FIGS. 2 and 3. As search key, search key human power 21 to customer code 0
When 0010001 is entered, search key check 22
The check digit of the customer code is checked, and if there is an error, the search key 21 is performed again. If there is a risk of an error, a search key determination 23 is performed, and since the customer code is the search key, a database search 25 is performed. In the database search 25, the customer code 00 which is the search key
The customer record 32 corresponding to 010001 is searched.

At this time, the customer detail record 33 has been combined with the customer record 32 and has therefore been searched. Next, the same-name-by-name person category 322 of the customer code 32 searched in the database search 25 is determined to determine whether there is a person by name (26), so the same-name-by-name person record 34 is combined with the customer record 32. is obtained by searching for people by name 27. In the same manner, the search 28 for the presence of another person with the same name is performed, and the search 29 for the same person with another name is performed to obtain the other person record 35 with the same name, which is linked to the customer record 32.

The customer information obtained through the above search process is edited by a search result editor 210, and a search result 211 is output.

Next, when the name and date of birth 330412 'Osada Haru' is entered as a search key from the search key Jinriki 21, the search key check 22 checks the validity of the year and month 9 and the space between the last name and first name. If there is an error, perform the search key manual 21 again.If there is no error, perform the search key determination 23. Since the name and date of birth are the search keys, 1. Convert the key to convert "Osadaharu" to "Oksadaharu". Let's go to 24th. In the key conversion 24, the name record 31 is searched to obtain the corresponding customer code 313. A database search 25 is performed using the relevant customer code 313. In the database search 25, the customer record 32 corresponding to the corresponding customer code 313 of 00010001 is searched. At this time, the customer detail record 33 is
6.Customer record 3 searched in database search 25, which is already searched because it is combined with customer record 32
Since the same-name side person classification 322 of 2 is determined to be a person by same-name 26, the same-name-by-name person record 34 connected to the customer record is obtained by the same-name search 27. In the same manner, the search 28 for the presence of another person with the same name is performed, and the search 29 for the same person with another name is performed to obtain the other person record 35 with the same name, which is linked to the customer record 32. The customer information obtained through the above search process is edited by a search result editor 210, and a search result 211 is output.

In this way, one embodiment of the present invention has an input data checking unit that checks the validity of a search key input from a keyboard that has a customer code, name, and date of birth; A key judgment section that judges whether it is a code or a name/date of birth, a key conversion section that converts the name if the search key is a name/date of birth, and the converted name/date of birth. A database search unit that searches for date and customer information, a search result judgment unit that determines whether there is a person with the same name under a different name or a person with a different name from the searched customer information, and an output that edits the searched customer information into an output format. A retrieval method for customer credit information is obtained having a retrieval device including a data editing section.

Note that in this embodiment, characters that are the same when written in kanji in the conversion part of the key, but are different when written in kana, such as 1
``Sadaharu Oh'' can be written as ``Osadaharu'' and 1 Okusadaharu.This can be converted to ``Osadaharu'' and converted to the nest's name according to specific conversion rules to increase the reliability of the search. ing.

〔Effect of the invention〕

The customer credit information search method according to the present invention is a one-time search;
You can search for people with the same name, or people with the same name by different names, which saves time and allows half the staff to do the work that was previously done manually. Since various checks are performed during the search, the probability of search errors is extremely low.

[Brief explanation of the drawing]

FIG. 1 is a diagram showing an embodiment of the present invention, FIG. 2 is a diagram showing a specific search flow, and FIG. 3 is a diagram showing items of each record. 11...keyboard, 12...search device, 13...
- Input data checking section, 14...Key judgment section, 1
5... Key conversion section, 16... Database search section, 17... Database, 18... Search result judgment section, 19... Output data editing section, 11o... Search result, 21. ...Search key human power, 22...Search key check, 23...Search key judgment, 24...Key conversion, 25...Database search, 26...Same - Person presence by name , 27... Search for person records by same name, 28... Is there a person with the same name? 29... Search for person records with the same name, 210... Edit search results, 2
11...Search result, 31...Name record, 311
...Date of birth, 312...Name, 313...Customer code, 32...Customer record, 321...Customer code, 322...Person classification by name, 323...
Same name - Person classification, 33...Customer details record, 3
31...Customer code, 332...Detailed information, 34.
...Same person record by name, 341...Customer code, 35...Same name different person record, 351...Customer code, 352...Date of birth, 353...Name. Agent Patent Attorney Susumu Uchihara

Claims (1)

[Claims] There is an input data check unit that checks the validity of data entered from the keyboard, a key judgment unit that determines whether the input search key is a customer code or name/date of birth, and a key judgment unit that determines whether the input search key is a name/date of birth. If it is a date of birth, there is a key conversion section that converts the name, a database search section that searches the database for customer information corresponding to the input search key, and a database search section that searches the database for customer information corresponding to the input search key. 1. A search method for customer credit information, comprising: a search result determination unit that determines the presence or absence of a person; and an output data editing unit that edits searched customer credit information into an output format.