JPH02237351A - Transfer system by storage information of voice storing device - Google Patents

Abstract

PURPOSE:To improve the line utilizing factor by transferring the call of a 1st telephone set in busy with a voice storing device with a transfer instruction from the voice storing device to a 2nd telephone set corresponding to a telephone number instructed with the voice storing device. CONSTITUTION:The system is provided with an exchange (SW) 4 accommodating telephone sets (T) 1, 2, a voice storing device (VS) 3 storing voice information from the T 1, 2 and connected to the SW 4, a central processing unit(CPU) 5 controlling the SW 4, and a CPU 6 controlling the VS 3 and connected to the CPU 5 via an input/output bus 7. Moreover, the VS 3 has a voice storing device 8 storing attribute information 9 and voice data 10 of the T 1, 2. Then the voice storing device 3 interprets a predetermined digit inputted from the 1st telephone set 1 as a reply command and seeks the telephone number of a caller of the storing voice from the attribute information of the caller of the storing voice stored in advance. Then the telephone number is sent to the exchange 4 to instruct the call of the 1st telephone set to be transferred. Thus, the line utilizing efficiency is improved.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a method of transferring information stored in a voice storage device, and particularly to a method of transferring information stored in a voice storage device that uses the voice storage device as an e-mail box.

[Conventional technology]

Conventionally, in this type of transfer method based on information stored in a voice storage device, an exchange connected to the voice storage device via a line exchanges control information with the voice storage device for a call that is currently being called by the voice storage device. , the voice storage device has a transfer means for transferring a call between the voice storage device and its calling telephone to the attendant console in response to an attendant transfer instruction from the voice storage device, and the voice storage device receives a predetermined number input from the calling telephone. Interprets the digit as the command T' for attendant transfer and instructs the exchange to transfer the call from the voice storage device and its calling telephone to the attendant. After asking for help from the relay stand operator, the call was made to the phone of the stored voice sender who had registered the memo in the voice storage device.

Further, at this time, the operator at the relay stand judged from the tone of the stored voice from the voice storage device and informed the caller of the telephone that was calling the voice storage device of the telephone number of the sender of the stored voice.

[Invention or problem to be solved]

In the conventional transfer method using information stored in a voice storage device described above, an exchange connected to the voice storage device via a line communicates control information with the voice storage device, and transfers information between the voice storage device and the voice storage device based on a transfer instruction from the voice storage device. The voice storage device has a means for transferring the call of the ringing telephone to the attendant, and the voice storage device interprets a predetermined signal input from the calling telephone as command 1 of the attendant transfer, and calls the voice storage device. The caller on the middle telephone first asked the attendant's help and then spoke to the telephone of the storage sender who had registered the memo in the voice storage device, so the attendant was busy at the time. If it is difficult to answer a transferred call, such as during a busy day, there is a disadvantage that the line will be invalidated during the time when the operator at the voice storage device boat cannot respond. It also has the disadvantage that it is only possible to use stored information.

[Means to solve the problem]

A transfer method using stored information of a voice storage device according to the present invention includes an exchange that accommodates a plurality of telephones, and a voice storage device that is connected to the exchange by a line, and the exchange exchanges control information with the voice storage device. and transfer means for transferring a call from a first telephone that is in communication with the voice storage device to a second telephone corresponding to a telephone number instructed by the voice storage device according to a transfer instruction from the voice storage device. , the voice storage device interprets predetermined digits inputted from the first telephone as a reply command and determines the sender of the stored voice from pre-stored attribute information of the sender of the stored voice. Find the telephone number of the sender of the stored voice, send the telephone number to the exchange, and
has a transfer instruction means for instructing the telephone to be transferred.

〔Example〕

Next, the tree invention will be explained with reference to the drawings.

FIG. 1 is a block diagram showing one embodiment of the present invention.

In FIG. 1, this embodiment is a telephone (hereinafter referred to as T)1
, 2 (hereinafter referred to as SW) 4 and . T1.
A voice storage device (hereinafter referred to as VS) 3 that stores voice information from 2 and is connected to SW4, a central processing unit (hereinafter referred to as CPU) 5 that controls SW4, and an input/output bus 7 that controls VS3. The VS3 has an audio storage section 8 that stores attribute information 9 of T1 and T2 and audio data ]0.

Next, the operation of this embodiment will be explained.

In FIG. 1, ``■'' to ``■'' in the SW4 indicate the connection order of the SW4 to show an example of the operation order of this embodiment.

Also, VS3 already has attribute information of T1 and audio data 10.
It is assumed that this is stored in memory.

First, in order to listen to the information stored in VS3, the subscriber of T2 dials the telephone number to VS3, thereby connecting T2 and VS3 at SW4. ■ Next, the T2 subscriber listens to the audio data 10 from T1 from VS3, and after listening to it, according to the guidance message from VS3, the T2 subscriber sends a predetermined response to T1 to VS3. Enter the command from the T2 dial.

VS3 determines that the command sent from T2 is a reply command to T1.

Next, VS3 connects the CPU 6 to the CPU via the input/output bus 7.
5, a command is sent to control SW4 to suspend T2. (2) Based on the attribute information 9 regarding T1, VS3 sends a dial signal to call T1 to SW4. SW4 calls T1 while keeping T2 on hold in response to a dial signal from VS3. When VS3 receives a response from T1, it sends a message to T1 that there is a response, and sends a recovery command to SW4. (2) Next, SW4 releases the hold on T2, connects T2 and T1, and disconnects them from VS3. ■ As a result, the subscriber of 'D2 is T ]. You will be able to make direct calls to subscribers.

In this way, the subscriber 'r2 can talk to the subscriber 1'1 by simply inputting a reply command and is automatically connected to the subscriber T1 whose information has been stored in the VS3.

〔Effect of the invention〕

As explained above, the present invention provides a means for transferring a call from a first telephone that is currently communicating with the voice storage device to a second telephone corresponding to the telephone number specified by the voice storage device in response to a transfer instruction from the voice storage device. By having a conventional voice storage device, it is possible to prevent the voice storage device from being blocked while the relay station does not respond, thereby improving the line usage rate. In addition to being able to transfer and talk to the stored voice sender without disconnecting the call, there is also the advantage that the stored information in the voice storage device can be used without the need for an operator at the relay stand as in the past.

Brief description of the drawing FIG. 1 is a front diagram showing an embodiment of the present invention.

1 2.Telephone (T゛), 3.Voice storage device (VS)
, 4... Switching machine (SW), 5... Central processing unit (Cl)
U), 6...Central processing unit (CPU), 7...Input/output bus, 8...Audio storage section, 9...Attribute information, 10...Audio take.

Claims (1)

[Claims] It has an exchange that accommodates a plurality of telephones, and a voice storage device that is connected to the exchange through a line, and the exchange exchanges control information with the voice storage device and stores the voice storage according to a transfer instruction from the voice storage device. The voice storage device includes transfer means for transferring a call from a first telephone that is in communication with the device to a second telephone corresponding to a telephone number designated by the voice storage device, and the voice storage device receives input from the first telephone. The telephone number of the sender of the stored voice is searched out from the pre-stored attribute information of the sender of the stored voice by interpreting a predetermined digit as a reply command, and the sender of the stored voice is sent to the exchange. 1. A transfer method based on stored information of a voice storage device, comprising transfer instruction means for sending the telephone number to the first telephone and instructing the first telephone to transfer the telephone number.