JPH01281592A - Receipt issuing device for point service system - Google Patents

Abstract

PURPOSE:To reduce troubles or complexity to be applied to customers and to improve the utilizing efficiency of service by providing the title device with a means for reading out service point data up to the preceding purchase of each customer from a storage means, a point calculating means or the like. CONSTITUTION:A card reader/writer 20 reads out a service point stored in a card X at the time of issuing a receipt and reads out a lacking point up to the preceding purchase. A value obtained by subtracting the current purchasing point from the lacking point is calculated and the value is written in the card X by the writer 20 and printed out on the receipt by a printer part 12. When the value of the subtracted result is minus or zero, i.e. when the value exceeds an objective point or is equal, a service ticket is automatically issued, the succeeding lacking point to an objective point is written in the card X and printed out on the receipt. Consequently, troubles or complexity to be applied to customers in the point service system can be reduced and the using efficiency of the system can be improved.

Description

DETAILED DESCRIPTION OF THE INVENTION (Field of Industrial Application) The present invention relates to a receipt issuing device used in a customer service system, particularly a point service system, mainly used in the retail industry.

(Prior Art) As part of customer service, supermarkets and the like have traditionally issued service chips displaying predetermined service points for each certain purchase amount, or stamped them on a predetermined form, and calculated the cumulative points. A so-called point service is sometimes provided in which prizes, lottery tickets, etc. are provided when a customer reaches a predetermined target value. It requires management, and because the management is troublesome, it is not always fully utilized.

In contrast, in recent years, for example, Japanese Patent Application Laid-Open No. 61-27366
As described in Publication No. 3, a system that uses a magnetic card to provide the above-mentioned point service is being put into practice.

In this system, each customer is provided with a magnetic card in advance, and when paying for the purchased product, the service points corresponding to the current purchase amount are transferred to the cumulative points stored in the magnetic card up to the previous purchase. At the same time, the total points obtained by adding up the current purchase are stored in the magnetic card again and displayed on the receipt. This eliminates the need for customers to manage their own points, and allows them to check whether the cumulative value of service points has reached a predetermined target value by displaying the receipt issued at the time of payment. If the value has been reached, you can receive the prescribed service by presenting it.

(Problem to be solved by the invention) However, in the above system, only the cumulative points up to the time of purchase are displayed on the receipt.
Whether or not the cumulative points have reached the target value that enables the customer to receive the prescribed service is determined by checking the target value displayed at the store and the cumulative points displayed on the receipt each time the customer receives a receipt. This service system may not be used effectively because it is troublesome or because it is overlooked that the target value has been reached.

Therefore, an object of the present invention is to reduce as much as possible the hassle and inconvenience caused to customers in this type of point service system, thereby allowing this service to be utilized by more customers.

(Means for Solving the Problems) In order to solve the above problems, the present invention uses the following means.

That is, the present invention provides a receipt issuing device used in a point service system such as the one described above, which includes: a reading means for reading service point data from a storage means that stores service point data up to the time of the customer's previous purchase; A point calculation means that calculates the cumulative points including the current service points or the excess or deficiency of points with respect to the target value of the cumulative points based on the data read by the reading means and the service points at the time of the current purchase; a writing means for writing the accumulated points or surplus/deficiency points obtained in the storage means as service point data; , and a service ticket issuing means for issuing a service ticket used for requesting a service.

Here, the storage means may be either a card issued to each customer (magnetic card, IC card, memory card, etc.) or a storage device provided in the receipt issuing device, but in the latter case, the storage means A separate means of identification is required.

Further, the cumulative points or surplus/deficiency points calculated by the calculation means may be displayed on the receipt together with the service points for the current purchase.

(Function) According to the above configuration, at the time of payment, a receipt is issued that displays the purchase details of the current purchase, the total purchase amount, and service points corresponding to this amount. This receipt will display the cumulative points including the current purchase or the excess or deficiency of these cumulative points relative to the target value, but especially when the cumulative points exceed the target value or the missing points are less than zero. In other words, when the cumulative total of service points from the current purchase reaches the target value, the receipt issuing device issues a service ticket for requesting a predetermined service.

Therefore, the customer does not have to pay attention to the cumulative value of service points and judge for himself whether or not it has reached the target value. It becomes possible to receive prescribed services.

(Example) Examples of the present invention will be described below.

As shown in FIG. 1, a receipt issuing device 1 for a point service system according to this embodiment includes a main body IO, a card reading/writing device 20 attached to the main body 10, and a receipt issuing device 1 for a point service system according to this embodiment. A barcode scanner 2 for reading barcodes displayed on each product is connected to the device 1, and these scanners are placed on a counter 3 at a payment station.

As shown in FIG. 2, the main body 10 has a key input section 11, a printer section 12, and a display section 13, and each of these sections 11, 12, 13 and the card reading/writing device 20 are connected to a calculation control section. 14. Further, the barcode scanner 2 is also connected to the calculation control section 14. The arithmetic control unit 14 causes the display unit 13 to display the product name, price, etc. of each product read by the barcode scanner 2 or input from the key input unit 11, and also causes the printer unit 12 to display the product name, price, etc.
At the same time, the card reading/writing device 20 performs predetermined calculation processing based on the customer number and service point data read from the card X presented by the customer, and displays a display according to the calculation result on the printer. The part 12 is designed to print on the receipt,
Further, the printer unit 12 is configured to print and issue service points at a predetermined time.

Next, the third section mainly shows the operation of this arithmetic control section 14.
The operation of this embodiment will be explained according to the flowchart in the figure.

First, when a customer submits a purchased product and a customer card such as a magnetic card at a payment counter, a clerk inserts the card At step 2, the barcode displayed on each product is read (steps Sl, S2). At this time, the calculation control unit 14 in the main body 10 of the receipt issuing device 1 identifies the product name and price of each product indicated by the barcode. and display these on the display unit 13 for each product,
In addition, the printer unit 12 prints the receipt, calculates the total price of the products whose barcodes have been read, and temporarily stores this (steps S, S4).
), and waits for the ON operation of the total print key 2a (see FIG. 2) provided on the barcode scanner 2 (step S5). This total printing key 2a is turned on when reading the barcodes of all the products submitted by the customer is completed, and this operation causes the arithmetic control unit 1
4 displays the total amount of the current purchase on the display section 13 and prints it on the receipt (step S6
), the service points for the current purchase are calculated based on the total amount of the current purchase, and this is printed on the receipt along with the customer number, etc. (steps S7 and S8). One point is calculated for every 500 yen, but the amount per point can be set arbitrarily.

Next, the card reading/writing device 20 reads the service points stored in the card Therefore, here, the missing points up to the time of the previous purchase are read out (step S9).
Note that the target points 1 and above can also be set arbitrarily. Then, a value A is calculated by subtracting the points for the current purchase from the insufficient points, and the following processing is performed according to this value A (step SIO, 511).

In other words, if this value A is a positive value, in other words, if the cumulative total is short of the target points by the value A even after adding the points of all times, then this value A is used as the current shortfall point. And use this as the above card reading/writing device! 2
0 to the card X, and the printer section 1
2 to print on the receipt (step s1□, 5z
s), and send this receipt to the main unit 1o of the issuing device y11.
Card X is issued and handed over to the customer, and the card X is taken out from the card reading/writing device 20 and returned to the customer (
Step SI4.5I5).

On the other hand, if the above value A is negative, in other words, by adding the current purchase, the total service points will be the value A.
If the target points are exceeded by the absolute value of A, calculate the next insufficient point with respect to the target point by subtracting the absolute value of this value A from the target point (step 5I6), and then add this insufficient point to the card. Write in X and print on the receipt (step S+7.S
tg) *In this case, since the service points have reached the target point, a service ticket used to receive a predetermined service is automatically issued. That is, first, the main body 10 of the issuing device 1 issues a receipt, and then the printer section 1 of the main body 10 issues a receipt.
Step 2: Create a service ticket by printing the specified letters and numbers on the paper that is shared with the receipt, and issue it (
Steps 819 to 521), and then the card X is taken out from the card reading/writing device 220 and returned to the customer (step 315).

Furthermore, if the above value A is zero, in other words, if the cumulative total of service points due to the current purchase is exactly equal to the eyesight points, the value of the target points themselves (for example 50
0) is written, and the value of the eyesight point is also printed on the receipt as the missing point (step S2□,
523), and in the same way as when the target points are exceeded, in addition to issuing a receipt, a service ticket is issued, and the card X is returned (steps SI9 to S2).
1.5ts).

In this way, a service ticket will be automatically issued when the service points displayed on the receipt according to the purchase amount reach a predetermined target point.
Therefore, customers do not have to pay attention to whether or not the cumulative value of service points has reached the target point, or compare the cumulative points displayed on the receipt with the target points displayed at the store etc. You will be able to immediately recognize when you have reached a point. and,
By presenting this service ticket, a predetermined service can be received.

Here, a specific example of the receipt Y and service ticket 2 issued in this embodiment will be explained with reference to FIG. (As shown in Figure 11, in the service point column at the bottom of receipt Y, add the customer number a, service points b corresponding to the current purchase amount, and this current service point b, and then add the current service point b to the service point column.) Point C is displayed.

Now, if this deficiency point C is, for example, 12 points, and you make a purchase for which the service points are 15 points at the time of the first purchase, the service points for all the purchases will exceed the eyesore points by 3 points. Therefore, if the target point is set to 500 points, for example, a service ticket Z with the message "R5OO TEN" displayed on it will be issued, as shown in FIG.

The current points 1 to (15 points) d and the missing points (497 points) e with respect to the target point (3 points) exceeding the eyesight point are displayed.

In addition, since the above-mentioned service Senge/l-Z has the character of a cash voucher, it will be issued as shown in the figure.
is stamped. In addition, this service 100 Care 1-Z is executed by the counter provided in the receipt issuing device 1 at the cash register 1.
It may be issued in separate layers starting from -Y, but it may also be issued consecutively to cashier 1-Y. In this case, perforations or cut-off lines may be printed between both Y and Z. Furthermore, only the customer number for identifying the customer is stored in the card You can do it like this.

Next, another embodiment of the present invention will be explained with reference to FIGS. 5 and 6. In this embodiment, the cumulative points are written or displayed on the card and receipt instead of the missing points in the previous embodiment. As shown in the flow chart in Figure 5, the product name and price of each purchased product are displayed on the display section of the issuing device, printed on the receipt, and the service points for the current purchase are displayed on the receipt. Printing and the like are performed in the same manner as in the previous embodiment (steps S31 to S3g).

In this embodiment, the cumulative points stored in the card up to the last purchase are read, and a value B is calculated by adding the service points for the current purchase to the cumulative points, and the value B is calculated according to this value B. The following process is performed (steps S3. to 541) - In other words, if the cumulative total of points where this value B is smaller than the target points does not reach the target points, this value B is set as the current cumulative points, and this is used as the card. and prints it on the receipt (step s42゜Sas>), then hands this receipt to the customer and returns the card to the customer (step S44.5t5).

In addition, if the above value B is greater than the target points, in other words, if the cumulative total of service points exceeds the target points by adding the current purchase, the cumulative points are updated by subtracting the target points from this value B. Then, the updated points are written on the card and printed on the receipt (steps 346 to S4g>).

In this case, the service points have reached the target point, so after issuing the above receipt,
Similarly to the above embodiment, a service ticket is created and issued (steps 349 to 551), and the card is returned to the customer (step 545).Furthermore, if the values B are equal to the target points, in other words, If the total service points for this purchase match the target points, write zero as the cumulative points on the card, and print zero as the cumulative points on the receipt as well (steps Ssz, 5ss).
, and in addition to issuing a receipt, a service ticket is issued in the same way as when the target points are exceeded,
Also, return the card (steps S49 to S51.54)
5).

In this way, also in this embodiment, a service ticket is automatically issued when the cumulative total of service points reaches the target point.

In this embodiment, a receipt Y' as shown in FIG. 6 is issued. In other words, if the accumulated service points do not reach the target point due to the current purchase, as shown in Figure 6 (1), the service points corresponding to the current purchase will be displayed in the service points column of the receipt Y'. The point g and the cumulative point h including this point are displayed. Furthermore, if the cumulative points do not reach the target points due to the current service points, the value exceeding the target points is printed on the receipt Y' as the cumulative points i, as shown in FIG. In this case, a service ticket Z'' is issued together with a receipt Y'.

In addition, in the above embodiment, a service ticket is automatically issued when the cumulative value of service points exceeds the eyesore value, but apart from this, a service ticket is automatically issued at any time according to the customer's request. It is also possible to issue a service ticket corresponding to the target value. In this case, the receipt will display, for example, ``500 points over 3 points J, etc., and when the customer requests issuance of a service ticket, by operating a predetermined key, a service ticket corresponding to the target value will be issued. At the same time, the target value is calculated and the eyesight value is subtracted from the content stored in the storage means.With this configuration, for example, when the number of service points reaches 500, 500
If you reach 1000 points for service tickets worth 1,000 yen, you will receive 1
The percentage of services is set to increase in stages according to the level of the target value, such as when you reach 1,500 points, you can receive a service ticket worth 1,600 yen. It will be effective if The specific operation in this case will be explained according to the flowchart shown in FIG. 7.8. First, when issuing a receipt, as shown in FIG. The same operations as steps Stt to S40 in the flowchart shown in the figure are performed, and the value B is calculated by adding the cumulative points read from the card X and the points at the time of the current purchase. Then, this value B is written into the card X as the cumulative points at the time of the current purchase (step SK+), and the following processing is performed according to this value B.

That is, until the value B reaches the first target point (for example, 500 points), the missing points are printed on the receipt as shown in FIG. 9 (1) (step S72.5).
3). This rate sheet is then issued and the card is returned to the customer (step S74.5) 5) ・Also, if the value B is equal to or greater than the first target point, this value B is converted into the first target point. Divide the quotient CCM
) and the remainder D (step 576), where the second, third, . . . ...Assuming that the value is set to be N times the value, when the above quotient C is 2, the second target point (for example, 1
000 points), and when the value is 3, the third target point (for example, 1500 points) is reached, indicating that the target point of the stage indicated by the value has been reached.

Then, it is determined whether the value of the above-mentioned remainder D is 0 or not, and when D≠0, the number reached by the above-mentioned quotient C is determined as shown in FIG. target points l
and the surplus point m indicated by the remainder D are printed on the receipt (step S7?+S78).

If D=O, the number of target points n reached by the quotient C is printed on the receipt, as shown in a printing example in FIG. 9 (3) (step S).

5) 9) - In this way, the target points reached among the target points for each stage are printed on the receipt, so when the customer reaches the first target point, he/she receives the corresponding service get. Alternatively, you can accumulate service points until you reach a higher target point, and you can receive 1,000/100 points with a high service rate.

A service ticket is requested at any time, and the service ticket issuance operation in this case is performed as follows according to the flowchart of FIG.

First, after inserting the card X into the reading/writing device 20,
By turning on the point settlement key provided in the key manual unit 11 of the receipt issuing device main body 10, the total points stored in the card are read out and displayed on the display unit 13 (steps 5lit to 584); next,
A settlement point corresponding to the target point reached is inputted from the key human power section 11, and a value E is calculated by subtracting this settlement point from the cumulative points (step S85).
゜586).

Here, if this value E is negative, that is, if the cumulative points have not reached the target points to be settled, N
Assuming that there was an error in the 3E point setting, an error message is displayed, then card Execute (steps SS7-5
89).

If the value E is 0 or positive, this value E is inserted into the card, and the amount corresponding to the current settlement points (target points) is calculated as shown in the printing example in Figure 9 (2). Wi
Issue a service ticket with o printed on it (step S
90-592).

In this way, if the cumulative points have reached at least the first target void, a service ticket corresponding to the target points that the cumulative points have reached will be issued upon request from the customer at any time. Become. In addition, instead of manually operating the MW point key in step S85 above, a separately provided service ticket issuing key may be turned on. In this case, the settlement points will be the number of each target point. The cumulative points will be automatically set to the highest value reached.

Furthermore, in the case where multiple target points are set as in this embodiment, if the total points are less than the first target point of 500 points, the missing points are printed on the receipt and the total points are is from 501 points to, for example, 750 points, the target point is 500 points.
Print the surplus points for the point, and further print, for example, 751
If the score is between 999 points and 999 points, 100 points will be given to the second eye.
It is also possible to change the printing R in stages, such as printing the missing points for 0 points.

The operation in this case is performed as follows according to the flowchart shown in FIG.

Steps S101 to S1□5 in this flowchart are the same as steps S61''S?5 in the flowchart of the embodiment shown in FIG. Calculate the value B by adding the points from the current time, and write this on card Steps 71816 to 8 which print and issue the missing points on the receipt are also performed in steps Sfb and Sf+'S7 of the flowchart in Fig. 7.
If the 9 points are the same and the value B is greater than or equal to the first target point, divide this by the value of the first target point to calculate the quotient C and the remainder D, and in this case, Since the remainder D is O, it is printed on the receipt that the cumulative points have reached the target points of any stage.

On the other hand, if the value B is greater than or equal to the first target point and the remainder D when divided by the value of the first target point is not O, then this remainder D is greater than or equal to the predetermined surplus/deficiency switching point. (Step 5119>) This excess/deficiency switching point is set to 1/2 of the number of points from each target point to the next target point, and as in the above example, each target point is If it is set every 500 points, it is set as 250 points.

Then, when the surplus D is greater than or equal to the surplus/deficiency switching point P4, the next target point P[ corresponding to the value obtained by adding 1 to the above-mentioned interval C, as shown in the printing example in FIG. 11 (1).
1st target point x (C+1)] and the missing point q for this target point p (value of target point p - B)
is printed on the receipt (step 5120), and if the surplus D is less than the surplus/deficiency switching point, the 11th
As shown in Figure (2), the printing example shows the maximum target point r (first target point B-value of target point r) is printed on the receipt (step 5eal).

In this way, when multiple target points are set, service points can be displayed in the most appropriate manner depending on what value the current cumulative points are for each target point. This will further improve the convenience for customers when using the service system.

Also in this embodiment, if the cumulative points reach any of the target points, the eighth
Service tickets are issued at any time according to the flowchart in the figure.

(Effects of the Invention) As described above, according to the receipt issuing device for a point service system according to the present invention, the current amount of service points displayed on the receipt according to the purchase amount is determined by the excess or deficiency points printed on the receipt. You can easily know whether the cumulative total up to the time of purchase has reached the target value, and when the target value is reached, a service ticket used to receive the specified service is automatically or manually issued. Therefore, the customer can easily check whether the target value has been reached without paying attention to the cumulative total of service points. When the target value is reached, it can be exchanged for a service ticket immediately or at any time, so that timely service can be provided to the customer, and in this way, the service to the customer can be improved. As a result, this type of point service system will be effectively used by many customers.

[Brief explanation of the drawing]

The drawings show an embodiment of the present invention, and FIG. 1 is a schematic plan view of a payment station that employs a receipt issuing device according to the embodiment, and FIG. 2 is a block diagram showing the configuration of the issuing device.
Figure 3 is a flowchart showing the operation, Figure 4 (1
), ■ are explanatory diagrams respectively showing a receipt and a service ticket issued by this issuing device, FIG. 5 is a flowchart diagram showing the operation of the second embodiment of the present invention, and FIG. 6 (1). (2) is an explanatory diagram showing the receipt and service ticket issued in this embodiment, respectively; FIGS. 7 and 8 are flowcharts respectively showing the receipt issuing operation and service ticket issuing operation of the third embodiment; and FIG. 1) to (A) are explanatory diagrams respectively showing receipts and service tickets issued in this embodiment, FIG. 10 is a flowchart diagram showing the receipt issuing operation of the fourth embodiment, and FIG.
1, (21 is an explanatory diagram showing receipts issued in this embodiment. 1...Receipt issuing device, 12...Service ticket issuing means (printer unit), 14...Point calculating means (computing unit) control unit), 20...reading means, writing means (card reading/writing device, X...storage means (card), Y, Y'...receipt, z, z'...service ticket. Figure 1 Figure 2 O ---J Figure 8

Claims (1)

[Claims] (1) A receipt used in a point service system that displays service points according to the current purchase amount on the receipt that displays purchase details, total purchase amount, etc., and provides a predetermined service when these points reach a target value. The issuing device includes a reading means for reading service point data up to the customer's previous purchase from a storage means, and a combination of the data read by the reading means and the service points at the time of the current purchase. a point calculation means for calculating the cumulative points including the current service points or the surplus or deficiency points of the cumulative points with respect to the target value; and the storage of the cumulative points or surplus or deficiency points calculated by the calculation means as service point data. A service ticket issuance unit that issues a service ticket used for requesting services when the cumulative points calculated by the writing means and the calculation means above exceeds the target value or when the missing points become zero or less. 1. A receipt issuing device for a point service system, comprising: means.