JPH01170155A - System for supporting telephone exchange - Google Patents

Abstract

PURPOSE:To speedily and surely call a person to be called by inputting the address information of each member at every movement, displaying the address information on an operating terminal for a monitor, and executing a transfer operation, when an incoming call is received from a trunk line. CONSTITUTION:One terminal of an existing private branch exchange 1 is connected to plural trunk lines 2, and the other terminal is connected to plural extensions. An extension controller 3 is connected to a prescribed extension 5, and an extension telephone set 11 is connected to the other extensions. The incoming call from the station lines 2 is executed at the extension 5. Each member inserts manually a magnetic ID care 12 into a magnetic card reader 10 at every movement of a room. Then, the address of each member is transmitted to an operating terminal 6 for a monitor 6, and the address of each member can be managed in a real time. For such a reason, the address of each member can be retrieved by the name from the terminal 6. Thus, the person to be called can be speedily and surely called.

Description

DETAILED DESCRIPTION OF THE INVENTION (Field of Industrial Application) The present invention relates to a system for supporting telephone exchange operations.

(Prior art and its problems) In business establishments equipped with private branch exchanges operated by operators, etc., when a call is received from a central office line, the called party's name, name, etc. is written in two copies, and the callee is recorded in an extension list, etc. However, in many cases, the called party is not near the designated extension telephone, and in such cases, the central office line transfer is repeated many times, leaving the caller alone for a long time. There was the inconvenience of having to wait.

In addition, some private branch exchanges have a built-in so-called "zero follow-up call function" that routes calls to the location of the called party in order to eliminate the above-mentioned disadvantages, but it is not possible to install them into an existing private branch exchange. If it were possible, but if that function was required, a new private branch exchange would have to be installed.

(Means for Solving the Problems) The present invention has been proposed in view of the above points, and its purpose is to be easily applicable to existing private branch exchanges and to realize a follow-up call function. Our goal is to provide a telephone exchange support system that allows you to communicate with other parties.

In order to achieve the above object, the present invention provides an extension control device that is connected to a predetermined extension of an existing private branch exchange and controls the line, a device that inputs whereabouts information of each member, and a device that displays whereabouts information and connects the extension. A telephone exchange support system comprising a monitoring operation terminal that controls a control device to perform exchange operations, and is capable of forwarding a call to an extension where the called party is located according to location information when a call is received from a central office line. The gist is the system.

(Function) In the present invention, each member's whereabouts information is input each time they move, and when a call is received from a central office line, the whereabouts information is displayed on the monitor operation terminal and the transfer operation is performed quickly. Moreover, the called party can be reliably called. Furthermore, since the exchange function is controlled via an extension line, it is easy to install it into an existing private branch exchange.

(Example) Hereinafter, the present invention will be described in detail with reference to the drawings showing examples.

FIG. 1 is a block diagram showing an embodiment of the telephone exchange support system of the present invention. In the figure, l is an existing private branch exchange, one end of which is connected to a plurality of office lines 2, and the other end connected to a plurality of extension lines.

An extension control value W13 is connected to a predetermined extension 5, and an extension telephone 11 is connected to the other extensions. Note that incoming calls from the office line 2 are made to be sent to the extension 5.

Here, the extension control device 3 has the following functions: a function to detect an incoming call, a function to enable an operator to answer a call, a function to hold the line, a function to send a dial pulse, a function to send a PB tone, a function to control the line. It has functions such as disconnecting and ending the call, and can be controlled by exchanging various commands with the monitor operation terminal 6 or an external personal computer. Note that 4 is an extension monitoring LED that blinks when the extension is in use, 8 is a headset for the operator, and 9 is a headset cord that connects the Herad set 8 and the extension control device 3.

On the other hand, 10 is a magnetic card reading device through which each employee in the office manually inserts a magnetic ID card 12 and inputs whereabouts information when moving. is connected to the operating terminal 6. In addition, a magnetic card reader 1G is installed on the monitor operation terminal 6 or an external personal computer, etc.
The location information input from the person is stored in correspondence with the person's name, etc.

By manually inserting the magnetic ID card 12 into the magnetic card reader 10 each time each member moves from room to room, the location of each member is transmitted to the monitoring operation terminal 6, and the location of each member is managed in real time. be done. Therefore, the location of each member can be searched by name from the monitoring operation terminal 6.

Here, when there is an incoming call to the central office line 2, the extension monitoring LED 4 corresponding to $315 among the incoming calls flashes, and at the same time, the monitor operating terminal 6 displays that there is an incoming call, and the operator is notified. do.

When the operator inputs a response command to this incoming call from the monitoring operation terminal 6, the extension is captured by the extension control device 3, and the operator can communicate with the caller through the headset 8.

In this state, the operator asks the caller for the name or department name of the called party to whom the call is to be transferred, and conventionally transfers the call to the corresponding extension using an extension list, etc., but in the present invention, the caller uses a monitor. By using the personal operating terminal 6 to search for a person's whereabouts based on their name, etc., it is possible to find out their exact whereabouts at the present moment. Then, if the called party or department can be confirmed, a calling command is input. As a result, the caller is put on hold, a call is made to the searched extension telephone 11, and a ring pack tone is sent to the operator.

If the called party answers, the operator inputs a call termination command, thereby allowing the calling party on the central office line and the called party on the extension line to talk.

(Effects of the Invention) As described above, the telephone exchange support system of the present invention includes an extension control device that is connected to a predetermined extension of an existing private branch exchange and controls the line, and a device that inputs each member's whereabouts information. and a monitor operation terminal that displays whereabouts information and controls the extension control device to perform exchange operations, so (a)
When a call is received from the central office line, the whereabouts information is displayed on the monitor operation terminal and a transfer operation can be performed, so the called party can be called quickly and reliably.

(b) Since switching functions are controlled via extension lines, installation into existing private branch exchanges is easy.

There are other effects.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing an embodiment of the telephone exchange support system of the present invention. 1... Existing private branch exchange, 2... Central office line, 3...
...Extension control device, 4...L for extension monitoring
ED, 5...extension, 6...monitor operation terminal,
7... Location data transmission cable, 8...
・Headset, 9...Headset code, 1
0...Magnetic card reader, 11...Extension telephone, 12...Magnetic ID card

Claims (1)

[Claims] An extension control device that is connected to a predetermined extension of the existing private branch exchange and controls the line, and a device that inputs each member's whereabouts information.
It is equipped with a monitor operation terminal that displays whereabouts information and controls the extension control device to perform switching operations, so that when a call is received from a central office line, it can be forwarded to the extension where the called party is located according to the whereabouts information. A telephone exchange support system featuring: