JP7430080B2 - Management devices, management methods, and programs - Google Patents

Description

The present invention relates to a management device, a management method, and a program.

As a service that uses a vehicle, an invention related to a pick-up service using an automatic driving vehicle without a driver is disclosed (Patent Document 1).

JP2019-79462A

In this type of service, a user launches an application installed on a high-performance communication terminal and creates a transportation request that includes user information, pick-up point, drop-off point, number of people expected to ride, desired boarding time, etc. By transmitting the transportation request to the management center, the management center allocates a vehicle that meets the conditions of the transportation request. However, users using communication terminals with low performance or users who are unfamiliar with operating communication terminals may not be able to create the above-mentioned transportation requests, and as a result may not be able to use transportation services. .

The aspects of the present invention have been made in consideration of such circumstances, and one of the objects is to provide a management device, a management method, and a program that can make it easier for users to use transportation services. do.

A management device, a management method, and a program according to the present invention employ the following configuration.
(1): A management device according to one aspect of the present invention is a management device that manages a service that provides a user with a vehicle that can run autonomously without a driver in the vehicle, and is used by a first user. a reception unit that receives a call signal issued by a first communication terminal; and identification information regarding the first communication terminal based on the call signal received by the reception unit, and a mechanical input means operated at the time of the call. an acquisition unit that acquires information regarding the input situation, and a destination of the first user based on the identification information acquired by the acquisition unit and information regarding the input situation, and a destination of the first user to the identified destination. The management device includes a vehicle determining unit that determines a vehicle that can transport a user.

(2): The aspect of (1) above further includes a registration unit that registers a destination in association with an input situation by a mechanical input means provided in the first communication terminal.

(3): In the aspect of (2) above, the registration unit transmits information to the machine based on a registration request from a second communication terminal used by a registrant who is registered in association with the first user. This makes it possible to register a destination in correspondence with the input situation using the formula input means.

(4): In any one of the aspects (1) to (3) above, when determining a vehicle capable of transporting the first user, the vehicle determining unit includes the position information of the vehicle and the vehicle that can transport the first user. A scheduled arrival time of the vehicle is determined based on the position information of the first communication terminal, and information regarding the determined scheduled arrival time is transmitted to the first communication terminal.

(5): In the aspect of (4) above, a vehicle capable of transporting the first user after the call state due to the call signal issued by the first communication terminal used by the first user is disconnected. The apparatus further includes an information providing unit that makes a call to the first communication terminal and provides information regarding the scheduled arrival time when the scheduled arrival time is determined.

(6): In the aspect of (5) above, the information providing unit generates a mechanical voice signal that notifies information including the scheduled arrival time, and transmits the generated mechanical voice signal to the first communication terminal. It is something.

(7): In the aspect of (3) above, if boarding of the first user is not detected even after a predetermined time has elapsed since the vehicle arrived at the boarding point of the first user, The vehicle further includes a usage status management unit that notifies the second communication terminal of information indicating that one user is not on board.

(8): In the aspect of (7) above, the usage status management unit determines that the first user does not get off the vehicle even after a predetermined period of time has passed since the vehicle arrived at the first user's alighting point. In this case, information indicating that the first user does not get off the train is notified to the second communication terminal.

(9): In a management method according to another aspect of the present invention, a computer receives a calling signal issued by a first communication terminal used by a first user, and based on the received calling signal, 1. Acquire the identification information of the first communication terminal and information regarding the input status of the mechanical input means operated at the time of making the call, and determine the destination of the first user based on the acquired identification information and information regarding the input status. This is a management method for determining a vehicle that can transport the first user to the specified destination and that can run autonomously without a driver on board.

(10): A program according to another aspect of the present invention causes a computer to accept a calling signal issued by a first communication terminal used by a first user, and based on the accepted calling signal, The identification information of the first communication terminal and the information regarding the input status of the mechanical input means operated at the time of making the call are acquired, and the first user's This program specifies a destination and determines a vehicle that can transport the first user to the specified destination and that can run autonomously without a driver on board.

According to the aspects (1) to (10) above, it is possible to make it easier for users to use transportation services.

1 is a configuration diagram of a management system 1 including a management device 400. FIG. 1 is a configuration diagram of a first communication terminal 100. FIG. 2 is a configuration diagram of a second communication terminal 200. FIG. FIG. 3 is a configuration diagram of a vehicle 300. FIG. 4 is a configuration diagram of a management device 400. 4 is a diagram showing an example of the contents of user information 472. FIG. 4 is a diagram illustrating an example of the contents of destination registration information 474. FIG. 4 is a diagram illustrating an example of the contents of transportation request list information 476. FIG. 4 is a diagram showing an example of the contents of a usage status management table 478. FIG. 4 is a diagram showing an example of the contents of transportation schedule information 480. FIG. It is a sequence diagram showing the flow of registration processing by the management system 1 of the embodiment. It is a figure which shows an example of image IM1 for registering a destination. FIG. 2 is a sequence diagram showing the flow of a series of processes when a transportation service is used from the first communication terminal 100. FIG.

DESCRIPTION OF EMBODIMENTS Hereinafter, embodiments of a management device, a management method, and a program of the present invention will be described with reference to the drawings. The management device of the embodiment manages, for example, a vehicle transportation service. The transportation service is, for example, a service in which a vehicle capable of autonomous driving is driven without a driver in the vehicle, and a user is transported in the vehicle within a designated section. The designated section is, for example, a section designated by a user riding a vehicle or another user. The section is, for example, the section from the boarding point to the alighting point (destination).

[overall structure]
FIG. 1 is a configuration diagram of a management system 1 including a management device 400. The management system 1 includes a first communication terminal 100 and a second communication terminal 200 used by users, one or more vehicles 300, and a management device 400. These components can communicate with each other via the network NW. The network NW includes the Internet, a WAN (Wide Area Network), a LAN (Local Area Network), a telephone line, a public line, a private line, a provider device, a wireless base station, and the like. The management system 1 may include a plurality of first communication terminals 100 and second communication terminals 200.

[First communication terminal]
FIG. 2 is a configuration diagram of the first communication terminal 100. The first communication terminal 100 is a terminal used by the first user U1, and is, for example, a communication terminal with lower performance than a communication terminal with high functionality such as a smartphone. The first communication terminal 100 has at least a calling function. The first communication terminal 100 may be, for example, a mobile terminal or a fixed telephone such as a home telephone. The first user U1 includes, for example, instead of (or in addition to) a user who uses the first communication terminal 100, a user who is unfamiliar with operating a communication terminal. The first user U1 is, for example, an elderly person or a child.

The first communication terminal 100 includes, for example, a terminal-side communication section 110, a mechanical switch 120, a display 130, a speaker 140, a microphone 150, a position acquisition section 160, an output control section 170, and a terminal-side storage section. 180. The position acquisition unit 160 and the output control unit 170 are realized, for example, by a hardware processor such as a CPU (Central Processing Unit) executing a program (software). In addition, some or all of these components are hardware (circuits) such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), and GPU (Graphics Processing Unit). (including circuitry), or may be realized by collaboration between software and hardware. The program may be stored in advance in a storage device (a storage device equipped with a non-transitory storage medium) such as an HDD (Hard Disk Drive) or flash memory, or may be stored in a removable storage device such as a DVD or CD-ROM. It is stored in a medium (non-transitory storage medium), and may be installed in the storage device of the first communication terminal 100 by inserting the storage medium into a drive device, a card slot, or the like. Mechanical switch 120 is an example of a "mechanical input means."

The terminal side storage unit 180 may be realized by the various storage devices described above, or an EEPROM, ROM, RAM, or the like. The terminal side storage unit 180 stores, for example, dial information 182, programs, and other various information. The dial information 182 is, for example, information in which the input status of the mechanical switch 120 is associated with the telephone number of the called party. Mechanical switches 120 include, for example, physical push buttons (eg, speed dial buttons, function buttons), switches, keys (eg, numeric keys, cursor keys), rotary dials, and the like. In addition, input conditions include, for example, a situation in which a specific push button was pressed, a situation in which multiple buttons or keys were pressed in a predetermined order, a situation in which a rotary dial corresponding to a specific number was rotated, etc. May be included. Further, the terminal side storage unit 180 may store data obtained by recording the voice of the other party on the call and information received from the management device 400.

The terminal side communication unit 110 communicates with the second communication terminal 200, the vehicle 300, the management device 400, and other external devices using, for example, the network NW. Further, the terminal side communication unit 110 may perform various controls for making a phone call with the second communication terminal 200 and the management device 400 via a telephone line. Various controls for making a phone call include, for example, call origination control, call reception control, connection control, voice transmission/reception control, connection state disconnection control, and the like.

The display 130 is, for example, an LCD (Liquid Crystal Display), an organic EL (Electro Luminescence) display, or the like. The display 130 displays various information in the embodiment under the control of the output control unit 170. Under the control of the output control unit 170, the speaker 140 outputs the voice of the other party on the call, or outputs the voice (recorded voice) stored in the terminal side storage unit 180. Microphone 150 receives voice input from first user U1.

The position acquisition unit 160 acquires the position information of the first communication terminal 100 using, for example, a GPS (Global Positioning System) device (not shown) built into the first communication terminal 100. The position information may be, for example, two-dimensional map coordinates or latitude and longitude information. Furthermore, when the first communication terminal 100 is a landline telephone, the location acquisition unit 160 may acquire the address of the building where the landline telephone is installed. In this case, the location acquisition unit 160 acquires address information stored in the terminal storage unit 180, for example.

The output control unit 170 makes a call to the communication partner corresponding to the telephone number input by the mechanical switch 120, accepts a call from the communication terminal of the other party that has requested a call, and sends and receives voice information. , performs control for realizing a telephone conversation between the user of the first communication terminal 100 and the other party. The output control unit 170 also controls the content and display mode of images displayed on the display 130 and the content and output mode of audio output from the speaker 140. Further, the output control unit 170 may transmit the position information acquired by the position acquisition unit 160 to the vehicle 300 or the management device 400 at a predetermined period or at a predetermined timing.

[Second communication terminal]
FIG. 3 is a configuration diagram of the second communication terminal 200. The second communication terminal 200 is, for example, a terminal used by the second user U2, and is a terminal with higher performance than the first communication terminal 100, such as a smartphone. The second user U2 is, for example, a registrant who is registered in the management device 400 in association with the first user U1. The second user U2 is, for example, a highly reliable user such as a guardian, an underwriter, a family member, or an administrator of the first user U1. Further, the second user U2 may be a highly reliable institution such as a hospital, police, or school. Further, it is assumed that the second user U2 is a user who is more accustomed to operating communication terminals than the first user U1.

The second communication terminal 200 includes, for example, a terminal side communication section 210, an input section 220, a display 230, a speaker 240, a microphone 250, a position acquisition section 260, an application execution section 265, and an output control section 270. , and a terminal side storage unit 280. The application execution unit 265 and the output control unit 270 are realized, for example, by a hardware processor such as a CPU executing a program (software). Further, some or all of these components may be realized by hardware (including circuitry) such as LSI, ASIC, FPGA, GPU, etc., or may be realized by collaboration between software and hardware. may be done. The above-mentioned program may be stored in advance in a storage device such as an HDD or a flash memory (a storage device including a non-transitory storage medium) of the second communication terminal 200, or may be stored in a storage device such as a DVD, CD-ROM, or memory card. etc., and even if the storage medium (non-transitory storage medium) is installed in the storage device of the second communication terminal 200 by being attached to a drive device, card slot, etc. good.

The terminal side storage unit 280 may be realized by the various storage devices described above, or EEPROM, ROM, RAM, etc. The terminal side storage unit 280 stores, for example, a vehicle usage application 282, programs, and other various information.

The terminal side communication unit 210 communicates with the first communication terminal 100, the vehicle 300, the management device 400, and other external devices using, for example, the network NW. Further, the terminal side communication unit 210 may perform various controls for making a phone call with the first communication terminal 100 and the management device 400 via a telephone line.

The input unit 220 receives input from the second user U2 by operating various keys, buttons, etc., for example. The display 230 is, for example, an LCD or an organic EL display. Input unit 220 may be configured integrally with display 230 as a touch panel. The display 230 displays various information in the embodiment under the control of the output control unit 270. The speaker 240 outputs a predetermined sound under the control of the output control section 270, for example. The microphone 250 receives voice input from the second user U2 under the control of the output control unit 270, for example. The position acquisition unit 260 acquires position information of the second communication terminal 200 using a GPS device (not shown) built into the second communication terminal 200.

The application execution unit 265 is realized by executing the vehicle usage application 282 stored in the terminal storage unit 280. The vehicle usage application 282 performs user registration in the management device 400, destination registration in the first communication terminal 100 and own vehicle (second communication terminal 200), and information regarding the usage status of transportation services by the first user U1. This is an application program for acquiring information and outputting it from the display 230 and speaker 240 via the output control unit 270. The vehicle usage application 282 is, for example, one downloaded from an external device via the network NW and installed on the second terminal device 200.

The output control unit 270 controls the content and display mode of the image displayed on the display 230 and the content and output mode of the audio output to the speaker 240 under the control of the application execution unit 265. Further, the output control unit 270 may transmit the position information acquired by the position acquisition unit 260 to the vehicle 300 or the management device 400 at a predetermined period or at a predetermined timing. Further, the output control unit 270 may control, for example, the transmission and reception of various information for realizing a telephone conversation with a communication partner.

[vehicle]
FIG. 4 is a configuration diagram of vehicle 300. The vehicle 300 includes, for example, a monitoring unit 310, a communication device 320, a navigation device 330, a vehicle sensor 337, an HMI (Human Machine Interface) 338, a vehicle interior monitoring device 340, an authentication device 342, and a driving force output. It includes a device 360, a brake device 362, a steering device 364, a door lock device 366, and an automatic driving control unit 370.

The monitoring unit 310 includes, for example, a camera that images the space outside the vehicle 300, a radar or LIDAR (Light Detection and Ranging) whose detection range is outside the vehicle 300, and an object recognition system that performs sensor fusion processing based on the outputs of these cameras. Including equipment etc. Monitoring unit 310 estimates the types of objects (particularly vehicles, pedestrians, and bicycles) that exist around vehicle 300, and outputs the information to automatic driving control unit 370 along with information on their positions and speeds.

The communication device 320 is, for example, a wireless communication module for connecting to the network NW and directly communicating with other vehicles, the first communication terminal 100, the second communication terminal 200, etc. The communication device 320 performs wireless communication based on, for example, Wi-Fi, DSRC (Dedicated Short Range Communications), Bluetooth (registered trademark), or other communication standards. A plurality of communication devices 320 may be prepared depending on the purpose. Furthermore, the communication device 320 may perform various controls for communicating with the first communication terminal, the second communication terminal 200, and the management device 400 via a telephone line.

The navigation device 330 includes, for example, a navigation HMI 332, a GNSS (Global Navigation Satellite System) receiver 334, and a navigation control device 336. The navigation HMI 332 includes, for example, a touch panel display device, a speaker, a microphone, and the like. The GNSS receiver 334 measures the position of its own aircraft (the position of the vehicle 300) based on radio waves arriving from GNSS satellites. The navigation control device 336 includes, for example, a CPU and various storage devices, and controls the entire navigation device 330. Map information (navigation map) is stored in the storage device. A navigation map is a map that expresses roads using nodes and links. The navigation device 330 uses the communication device 320 to upload position information indicating the measured position to the management device 400. Uploading of location information is performed periodically, for example, in units of milliseconds to seconds.

Vehicle sensor 337 includes a vehicle speed sensor that detects the speed of vehicle 300, an acceleration sensor that detects acceleration, a yaw rate sensor that detects angular velocity around the vertical axis, a direction sensor that detects the direction of vehicle 300, and the like. Further, vehicle sensor 337 may include a position sensor that detects the position of vehicle 300. The position sensor may be, for example, a GNSS receiver 334 or other GPS device.

The HMI 338 is an interface device that exchanges information with a user inside or outside the vehicle. The HMI 338 includes input/output interfaces such as a display device, a speaker, a touch panel, buttons, a mouse, and a keyboard. For example, the HMI 338 may be provided on an instrument panel, or may be provided for each seat near the front of each seat in the vehicle interior.

The vehicle interior monitoring device 340 includes, for example, a vehicle interior camera, an infrared sensor, etc. that captures an image of the interior space of the vehicle. The vehicle interior monitoring device 340 detects the presence or absence of a user in the vehicle, whether the user is getting on or off the vehicle, the number of passengers, etc., based on images captured by a camera and an infrared sensor. The monitoring result by the vehicle interior monitoring device 340 may be output to the automatic driving control unit 370 or may be uploaded to the management device 400 by the communication device 320.

Authentication device 342 is a device for confirming that a user who wants to board vehicle 300 is an authorized user (authenticating the user). An authorized user is, for example, a user who has made an arrangement with the management device 400 to board the vehicle. The authentication device 342 may be any device that has an authentication function, such as a short-range wireless communication device, a biometric authentication device, or a password input device. For example, the authentication device 342 transmits the input authentication information to the management device 400 and obtains the authentication result from the management device 400. The authentication device 342 outputs the authentication result to the automatic driving control unit 370 to execute various processes in the transportation service when the obtained authentication result is that the user is an authorized user, and outputs the authentication result to the automatic driving control unit 370 to execute various processes in the transportation service, and when the user is not an authorized user, the authentication device 342 Control is performed so that the transportation service is not executed by notifying the user of the failure.

The driving force output device 360 outputs driving force (torque) for driving the vehicle to the drive wheels. The driving force output device 360 includes, for example, a combination of an internal combustion engine, an electric motor, a transmission, and the like, and a power ECU (Electronic Control Unit) that controls these. The power ECU controls the above configuration according to information input from the automatic operation control unit 370 or information input from a driving operator (not shown).

The brake device 362 includes, for example, a brake caliper, a cylinder that transmits hydraulic pressure to the brake caliper, an electric motor that generates hydraulic pressure in the cylinder, and a brake ECU. The brake ECU controls the electric motor according to information input from the automatic driving control unit 370 or information input from the driving operator, so that brake torque corresponding to the braking operation is output to each wheel. The brake device 362 may include, as a backup mechanism, a mechanism that transmits hydraulic pressure generated by operating a brake pedal included in the driving operator to a cylinder via a master cylinder. Note that the brake device 362 is not limited to the configuration described above, and may be an electronically controlled hydraulic brake device that controls an actuator according to information input from the automatic operation control unit 370 and transmits the hydraulic pressure of the master cylinder to the cylinder. Good too.

The steering device 364 includes, for example, a steering ECU and an electric motor. For example, the electric motor applies force to a rack and pinion mechanism to change the direction of the steered wheels. The steering ECU drives the electric motor to change the direction of the steered wheels according to information input from the automatic driving control unit 370 or information input from the driving operator.

The door lock device 366 locks or unlocks a door provided in the vehicle 300 under control of a door lock control section 384, which will be described later. The door lock device 366 may include a mechanism that automatically opens and closes the door.

The automatic operation control unit 370 executes various controls related to transportation services. For example, the automatic driving control unit 370 controls one or both of the steering and acceleration/deceleration of the vehicle 300 based on a transportation schedule and the like, without depending on the operation of the occupant, to execute travel control in automatic driving.

The automatic driving control unit 370 includes, for example, a route travel control section 372, a boarding/alighting position search section 374, a user recognition section 376, a boarding/alighting control section 380, an HMI control section 390, a usage control section 392, and a storage section. 394. The boarding/exiting control section 380 includes, for example, a stop/start control section 382 and a door lock control section 384. Among these components, the components other than the storage unit 394 are realized by, for example, a hardware processor such as a CPU executing a program (software). Some or all of these components may be realized by hardware (including circuitry) such as LSI, ASIC, FPGA, or GPU, or may be realized by collaboration between software and hardware. Good too. The program may be stored in advance in a storage device such as an HDD or flash memory (a storage device equipped with a non-transitory storage medium), or a removable storage medium such as a DVD or CD-ROM (a non-transitory storage medium). The software may be installed in the storage device by attaching the storage medium to the drive device. The storage unit 394 is realized by, for example, an HDD, a DVD, a RAM, a flash memory, or the like. The storage unit 394 stores information such as various information and programs for providing transportation services.

For example, the route travel control unit 372 controls the driving force output device 360, the brake device 362, and the steering device 364 so that the vehicle 300 travels on a route based on the transportation schedule received from the management device 400. Route information (driving schedule, etc.) is received from the management device 400 by the communication device 320. The route information includes information on the boarding position and alighting position for each user. For example, the route travel control unit 372 applies the route acquired from the management device 400 to high-precision map information and determines a recommended lane in which the vehicle 300 should travel on the route. The high-precision map information is more precise than the map information held by the navigation device 330, and includes information such as road width, slope, curvature, and position of traffic lights for each lane, for example. The recommended lane is a lane determined for efficient travel on a route based on criteria such as, for example, staying in the left lane before turning left at an intersection or the like. The high-precision map information may be stored in the storage unit 394, for example, or may be obtained from the management device 400.

The route travel control unit 372 automatically causes the vehicle 300 to travel on the recommended lane while avoiding contact with objects whose positions and speeds have been input from the monitoring unit 310. Route travel control unit 372 generates a target trajectory on which vehicle 300 will travel in the future. The target trajectory includes, for example, a velocity element. For example, the target trajectory is expressed as a sequence of points (trajectory points) that the vehicle 300 should reach. The trajectory point is a point that the vehicle 300 should reach after every predetermined travel distance, and apart from that, the target speed and target acceleration for every predetermined sampling time (for example, about 0 commas [sec]) are determined according to the target trajectory. generated as a part. Alternatively, the trajectory point may be a position to be reached by vehicle 300 at each predetermined sampling time. In this case, information on target speed and target acceleration is expressed by intervals between trajectory points. The boarding/exiting control section 380 also has the same function.

The boarding and alighting position search unit 374 refers to the input information from the monitoring unit 310 and the high-precision map information stored in the storage unit 394, and determines the boarding and alighting positions included in the information such as the transportation schedule acquired from the management device 400. A stopping position (boarding/alighting position) where the vehicle 300 can be stopped and the user can get on or off the vehicle is searched for. The boarding and alighting position search unit 374 searches for a boarding and alighting position based on the information input from the monitoring unit 310 and based on recognizable white lines and yellow lines on the road, road signs, road width, presence or absence of sidewalks and guardrails, etc. decide.

User recognition unit 376 recognizes a user who is about to board vehicle 300 based on input information from monitoring unit 310. For example, the user recognition unit 376 inputs images from a camera included in the monitoring unit 310 into a model that is learned by machine learning and can identify "a user who is about to board the vehicle". Recognize users who are present.

The stop/start control unit 382 of the boarding and alighting control unit 380 performs deceleration control and steering control to stop the vehicle 300 at the boarding and alighting position searched and determined by the boarding and alighting position search unit 374, and performs steering control to stop the vehicle 300 from the boarding and alighting position toward the roadway. It performs deceleration control and steering control for starting the vehicle 300.

For example, when the vehicle 300 is stopped at the boarding/alighting position and information indicating that user authentication has been successfully obtained from the authentication device 342, the door lock control unit 384 locks the door of a predetermined door of the door lock device 366. Turn the lock (key) into the unlocked state. Furthermore, after the user gets on the vehicle 300 and before the vehicle 300 is started by the stop/start control section 382, the door lock control section 384 locks the door lock of a predetermined door of the door lock device 366. do. Furthermore, when the user approaching the stopped vehicle 300 is a user who is about to board the vehicle, the door lock control unit 384 unlocks a predetermined door of the door lock device 366. Control may also be performed.

The HMI control unit 390 controls the HMI 338 to output various information to the user, and controls the HMI 338 and other devices to reflect instructions received by the HMI 338 from the user.

The usage control unit 392 performs control for providing transportation services to users based on control information transmitted from the management device 400. For example, the usage control unit 392 prohibits the user from driving or restricts the in-vehicle devices that can be used during the transportation service.

[Management device]
FIG. 5 is a configuration diagram of the management device 400. The management device 400 includes, for example, a communication unit 410, a front processing unit 420, a registration unit 430, an acquisition unit 435, an authentication unit 440, a vehicle determination unit 445, a route determination unit 450, and a usage status management unit 455. , a payment processing section 460 , and a storage section 470 . The front processing section 420 includes, for example, a reception section 422 and an information provision section 424. Among these components, the components other than the storage unit 470 are realized by, for example, a hardware processor such as a CPU executing a program (software). Some or all of these components may be realized by hardware (including circuitry) such as LSI, ASIC, FPGA, or GPU, or may be realized by collaboration between software and hardware. Good too. The program may be stored in advance in a storage device such as an HDD or flash memory (a storage device equipped with a non-transitory storage medium), or a removable storage medium such as a DVD or CD-ROM (a non-transitory storage medium). The software may be installed in the storage device by attaching the storage medium to the drive device. The storage unit 470 is realized by, for example, a DVD, RAM, flash memory, or the like. The storage unit 470 stores, for example, information such as user information 472, destination registration information 474, transportation request list information 476, usage status management table 478, transportation schedule information 480, map information 482, and programs.

The communication unit 410 is, for example, a network card for connecting to the network NW. The communication unit 410 communicates with the first communication terminal 100, the second communication terminal 200, the vehicle 300, and other external devices via the network NW. Further, the communication unit 410 may perform various controls for making a phone call with the first communication terminal 100 and the second communication terminal 200.

The reception unit 422 receives, via the communication unit 410, information regarding user registration, information regarding destination registration, etc. transmitted from the second communication terminal 200 of the second user U2. Further, the reception unit 422 receives a transportation request from the first communication terminal 100 or the second communication terminal 200 via the communication unit 410, and registers it as one record of the received transportation request list information 476. For example, the reception unit 422 receives a call signal issued by the first communication terminal 100, and causes the communication unit 410 to execute control for making a phone call based on the received call signal.

The information providing unit 424 generates various information (for example, images and sounds) to be provided to the first communication terminal 100, the second communication terminal 200, and the vehicle 300, and provides the generated information via the network NW. For example, the information providing unit 424 generates audio including a response to the transportation request from the first communication terminal 100 and outputs the generated audio to the first communication terminal 100. In this case, the information providing unit 424 may generate a mechanical voice signal including the answer. The mechanical voice signal is a signal that is artificially generated from human voice, for example, through processing such as voice synthesis. In addition, when providing information after the call state with the first communication terminal 100 is once disconnected, the information providing unit 424 makes a call using the callback function to the first communication terminal 100, and includes a response to the transportation request. Audio may also be output. The callback function is, for example, a function for making a call from the management device 400 side to the first communication terminal 100 that was in a conversation state until recently, and returning to a conversation state with the first communication terminal 100.

Further, the information providing unit 424 may generate an image that can be displayed on the display 130 of the first communication terminal 100 or the display 230 of the second communication terminal 200, and may provide the generated image. The generated images include, for example, an image containing a response to a transportation request and an image for inputting various information.

Furthermore, by transmitting information to the second communication terminal 200, the information providing unit 424 allows the second communication terminal 200 to provide information to the second user U2 in cooperation with the application program of the second communication terminal 200. You can let it. The form of information provision to the second communication terminal 200 is not limited to this, and may be provided in the form of e-mail or web page provision. Further, the information providing unit 424 may provide the vehicle 300 with the map information 482 or transmit information to the vehicle 300 to cause the HMI 338 of the vehicle 300 to output the information.

The registration unit 430 registers various information in the user information 472 and destination registration information 474 based on the user registration and destination registration information accepted by the reception unit 422.

FIG. 6 is a diagram showing an example of the contents of the user information 472. The user information 472 includes, for example, name, gender, age, address, occupation, emergency contact information, model information, and whether or not there is a predetermined relationship with other users, for authentication information that identifies the user. The information shown is associated with the information. The authentication information includes, for example, a user ID, a password, etc., which are identification information for identifying a user. Further, the authentication information may include biometric information such as fingerprint information and iris information. The model information is model information of the communication terminal used by the user with the user ID. The model information includes, for example, information regarding the type and number of mechanical switches that can be used as input status types, and identification information for identifying the first communication terminal 100 or the second communication terminal 200. The predetermined relationship is, for example, a relationship between a guardian and a protected person. Persons who can be guardians include, for example, parents, grandfathers, grandmothers, uncles, aunts, and employers, and persons who can be protected are, for example, children, grandchildren, nephews, nieces, and employees. The prescribed relationship is not limited to the relationship between the guardian and the person under guardianship, but also includes family members other than those listed above, friends, couples, the person acting as the guardian and the person under guardianship, the administrator and the person under guardianship, etc. Any relationship is acceptable as long as the relationship is high. In the figure, the user with the user ID "0001" is an elderly person (for example, 70 years old or older), and has a guardianship relationship with the user with the user ID "0002". On the other hand, the user with user ID "0002" is a child (adult family member) of the user with user ID "0001", and is a user who has a predetermined relationship with the first user riding in the vehicle. This is an example of a registrant who has been registered in advance (second user). Each item of the user information 472 is registered at the time of subscription to a service managed by the management device 400, etc.

FIG. 7 is a diagram showing an example of the contents of the destination registration information 474. The destination registration information 474 includes, for example, a telephone number, a guardian ID as identification information for identifying the guardian, input status of the mechanical switch 120, destination, destination position information, etc. for the user ID. are associated with each other. The telephone number is the telephone number of the communication terminal used by the user of the user ID. The guardian ID is identification information that identifies the guardian of the user ID. The destination and destination location information are registered in association with the input situation. In the example of FIG. 7, destination registration information for the first communication terminal 100 is registered, but destination registration information for the second communication terminal 200 may also be stored. In this case, a destination may be registered in the destination registration information 474 according to the input status of a GUI (Graphical User Interface) switch displayed on the display 230 of the second communication terminal 200 by the vehicle use application 282.

For example, the registration unit 430 accepts registration, change, etc. of user information and destination information via the vehicle usage application 282 of the second communication terminal 200. Therefore, the registration unit 430 registers the user information of the first user U1 and the second user U2 based on the information received by the second terminal device 200. Then, the registration unit 430 receives the destination registration request from the second communication terminal 200 used by the second user (registrant) U2 who is registered in association with the first user U1. It is possible to register a destination in correspondence with the input status by the mechanical switch 120 of the communication terminal 100. This allows the second user U2 to perform user registration including the first user U1, and prevents the first user U1 from performing incorrect registration due to unfamiliar operations. . Further, the second user U2 can easily manage the destination of the first user U1. Furthermore, by associating the mechanical switch input status with the destination in the destination registration information 474 in advance, transportation services can be easily operated even by the first user U1 who is not familiar with operating communication terminals. can be used.

Further, the registration unit 430 registers the transportation request from the first communication terminal 100 or the second communication terminal 200 accepted by the reception unit 422 in the transportation request list information 476. FIG. 8 is a diagram showing an example of the contents of the transportation request list information 476. The transportation request list information 476 is, for example, information in which an applicant ID is associated with a rider ID, a guardian ID, a boarding point, a drop-off point, a desired boarding time, and a transportation determined flag. The applicant ID is, for example, the user ID of the user (applicant) who sent the transportation request. The passenger ID is the user ID of the user (passenger) who rides the vehicle 300, and the guardian ID is, for example, the user ID of the guardian when the passenger is a protected person. The boarding point is the starting point of the section related to transportation, and the disembarking point is the end point of the section related to transportation. The transportation determined flag is, for example, a flag indicating whether or not transportation has been determined by the vehicle determining unit 445, and in the figure, "1" indicates that transportation has been determined, and "0" indicates that transportation has not been determined. . A set of applicant ID, passenger ID, guardian ID, pick-up point, drop-off point, desired boarding time, and transportation determined flag related to one transportation request is referred to as a record. A transportation request is information in any format that contains the content necessary for a record to be generated. The transportation request may be generated based on the information acquired by the acquisition unit 435.

For example, the registration unit 430 generates a transportation request from the information acquired from the first communication terminal 100 by the acquisition unit 435, and registers the generated transportation request in the transportation request list information 476. The acquisition unit 435 acquires identification information of the first communication terminal 100 and information regarding the input status of the mechanical switch 120 operated at the time of making the call based on the call signal from the first communication terminal 100 accepted by the reception unit 422. get. The identification information here is, for example, the telephone number (caller's telephone number) of the first communication terminal 100 or the user ID of the first user U1 who uses the first communication terminal 100. Further, the acquisition unit 435 acquires position information of the first communication terminal 100. The registration unit 430 specifies the location information of the first communication terminal 100 as the boarding point, and also refers to the telephone number and input status of the destination registration information 474 based on the caller's telephone number and the input status of the mechanical switch 120. Then, the parent ID and destination location information associated with the matching phone number and input situation are acquired. The registration unit 430 specifies the acquired location information of the destination as the alighting point. Further, the registration unit 430 specifies the acquired user ID as an applicant ID and a rider ID, and generates a transportation request including the applicant ID, rider ID, guardian ID, pick-up point, and get-off point.

Note that when registering a transportation request using the second user terminal 200, an input image for inputting each item of the transportation request list information 476 is displayed on the display 230 by the vehicle usage application 282. The vehicle usage application 282 receives information on each item input from the input unit 220 using the displayed image by the second user U2, generates a transportation request, and transmits the generated transportation request to the management device 400. . Therefore, the registration unit 430 can register the transportation request received from the second communication terminal 200 as it is in the transportation request list information 476.

The acquisition unit 435 acquires the position information of the second communication terminal 200 in addition to acquiring the above-mentioned information. Further, the acquisition unit 435 acquires position information and information regarding the usage status from each of the one or more vehicles 300, and stores the acquired information in the usage status management table 478. FIG. 9 is a diagram showing an example of the contents of the usage status management table 478. In the usage status management table 478, for example, vehicle ID, vehicle information, usage status, current position of the vehicle 300, and occupant ID for identifying the user riding in the vehicle 300 are associated with each other. The vehicle information includes, for example, information regarding the color, model, and vehicle number of the vehicle 300. The usage status includes, for example, identification information that identifies the usage status for transportation services and the availability status that is not used by users. Furthermore, when the vehicle is being used for a transportation service, information identifying whether the vehicle is moving to a boarding point or a disembarking point may be included. Further, the occupant ID may include information on users who are planning to board the vehicle in addition to those who are currently boarding the vehicle. Further, the acquisition unit 435 may acquire the monitoring results by the vehicle interior monitoring device 340 from the vehicle 300.

The authentication unit 440 authenticates the user at the time of starting to use the transportation service or at the timing when an authentication request from the vehicle 300 is received. For example, when the second communication terminal 200 accesses the management device 400, the authentication unit 440 generates an authentication image for inputting authentication information such as a user ID and password, and transfers the generated image to the second communication terminal. 200, and based on the authentication information input using the displayed image, refer to the user information 472 stored in the storage unit 470 to determine whether information matching the authentication information is stored. Depending on the situation, it is determined whether or not to permit the use of the transportation service. For example, the authentication unit 440 may permit the use of the service if the user information 472 includes information that matches the authentication information, or refuse to use the service if the user information 472 does not include the matching information. Performs processing for new registration.

Further, the authentication unit 440 cooperates with an authentication device 342 mounted on the vehicle 300 to receive authentication information from a user riding in the vehicle 300, perform authentication, and transmit the authentication result to the vehicle 300.

The vehicle determination unit 445 determines one vehicle from among the plurality of vehicles 300 for records whose transportation determined flag is "0" (transportation undetermined) among the records registered in the transportation request list information 476. Then, a transportation schedule for the user using the determined vehicle is determined. Further, the vehicle determination unit 445 performs different vehicle determination processing depending on whether the user is the first user U1 or the second user U2. For example, the vehicle determining unit 445 refers to the user information 472 based on the applicant ID or passenger ID included in the transportation request record, and determines the first usage based on the model information and predetermined relationship included in the user information 472. It is determined whether the user is the user U1 or the second user U2. Further, the vehicle determining unit 445 determines that the user is the first user U1 when the user ID is stored in the guardian ID included in the transportation request record, and the vehicle determining unit 445 determines that the user is the first user U1. If not, it may be determined that the user is the second user U2.

For example, when the user is the first user U1, the vehicle determination unit 445 refers to the usage status management table 478, and selects a vehicle whose current position is the boarding position included in the transport request from among the vehicles whose usage status is vacant. The closest vehicle or the vehicle that can reach the boarding position earliest is determined as the transport vehicle. In addition, if there is a vehicle that is capable of ride sharing, the vehicle determining unit 445 selects the vehicle that is closest to the boarding point or that is scheduled to pass through the boarding point earliest, including vehicles that are being used by other users. It may also be determined as a vehicle.

Further, when the user is the second user U2, the vehicle determining unit 445 refers to the usage status management table 478, and selects among the vehicles whose usage status is vacant at the desired boarding time whose current position is included in the transportation request. The vehicle that can arrive at the boarding position at the time closest to is determined as the transport vehicle. In addition, if there are vehicles available for ride sharing, the vehicle determining unit 445 selects a vehicle that can arrive at the boarding position at the closest time to the desired boarding time, including vehicles currently being used by other users. , may be determined as a transport vehicle.

The vehicle determining unit 445 also generates a transportation schedule for the determined vehicle 300, and registers the generated schedule as transportation schedule information 480. FIG. 10 is a diagram showing an example of the contents of the transportation schedule information 480. Transportation schedule information 480 is generated for each vehicle ID and operation date, for example. The transportation schedule information 480 is information in which information such as boarding and alighting points, scheduled arrival time, information indicating whether to board or alight, and user IDs of users who board and alight are arranged in chronological order. In the example of FIG. 10, the transportation schedule for the usage date "2020/04/30" for the vehicle ID "V001" is shown. In addition, if the transportation request does not include the desired boarding time, the vehicle determining unit 445 determines whether the vehicle 300 is boarded based on the current position of the vehicle 300, which is the transport vehicle, and the boarding position included in the transport request. Calculate the time to arrive at the location (scheduled arrival time). For example, the vehicle determining unit 445 calculates the scheduled arrival time by dividing the distance from the current position of the vehicle 300 to the boarding position by speed information based on the legal speed of the road. The vehicle determining unit 445 may also adjust the scheduled arrival time based on the shape of the road from the current position to the boarding position, the number of traffic lights in the driving section, etc. It is also possible to acquire traffic information (traffic information, traffic jam information, accident information, etc.) near the driving route, and adjust the scheduled arrival time based on the acquired information. Further, the vehicle determining unit 445 may adjust the scheduled arrival time based on the travel time from the current position to the boarding position obtained by statistical machine learning processing using past travel history, for example. Further, the vehicle determining unit 445 determines the scheduled arrival time by adding the above scheduled arrival time to the current time, for example.

In addition, if the transportation request includes the desired boarding time, the vehicle determination unit 445 determines the scheduled arrival time for boarding based on the desired boarding time, and includes information such as traffic information and legal speed information for the day. The scheduled arrival time in the case of getting off the train is determined by considering the above.

The vehicle determining unit 445 uses the information providing unit 424 to send information regarding the scheduled arrival time (or scheduled arrival time) and information regarding the vehicle 300 (for example, vehicle information such as color, model, vehicle number, etc.) to the transportation request as a response to the transportation request. The message is sent to the communication terminal where the message was sent. Furthermore, in the case of a transport request from the first communication terminal 100, the vehicle determining unit 445 not only transmits information regarding the response to the first communication terminal 100, but also transmits information regarding the response to the first communication terminal 100. It may also be transmitted to the second communication terminal 200 of the second user U2 who is the guardian of the user U1. Thereby, the second user U2 can be made aware that the first user U2 has used the transportation service. In addition to the above information, the vehicle determining unit 445 may transmit the transportation schedule and the route determined by the route determining unit 450 to the second communication terminal 200. This allows the second user U2 to know the destination and transportation schedule.

After determining the transportation vehicle and schedule, the vehicle determining unit 445 stores "1" indicating that transportation has been determined in the transportation determined flag of the corresponding transportation request record. In addition, the vehicle determining unit 445 reprocesses requests for which a transport vehicle cannot be determined due to the usage status of the vehicle even after performing the vehicle determining process described above after a predetermined period of time.

Route determination section 450 determines a route for vehicle 300 to travel based on the transportation schedule based on transportation schedule information 480 and map information 482, and transmits the route information to vehicle 300 using communication section 410. Further, the route determining unit 450 may cause the information providing unit 424 to transmit information regarding the transportation schedule and the route to the second communication terminal 200. The function of the route determination unit 450 is similar to existing navigation systems. The map information 482 is, for example, information in which a road shape is expressed by links indicating roads and nodes connected by the links. Further, the map information 482 includes, for example, information on the center of the lane or information on the boundary between the lanes. Further, the map information 482 may include road information, traffic regulation information, address information (address/zip code), facility information, telephone number information, and the like. The map information 482 may be updated at any time by the communication unit 410 communicating with other devices. The map information 482 includes, for example, high-precision map information.

The usage status management unit 455 manages the usage status of the vehicle 300 when the transportation service is executed. For example, based on the monitoring result of the vehicle interior monitoring device 340, the usage status management unit 455 detects that the first user U1 has boarded the vehicle even after a predetermined time has elapsed since the first user U1 arrived at the boarding point. If not, the information providing unit 424 generates information (notification content) indicating that the first user U1 is not on board, and the generated information is sent to the second user who is the guardian of the first user U1. The second communication terminal 200 of user U2 is made to transmit. Thereby, the second user U2 can be made aware that the first user U1 is not on board, and the second user U2 can be made to contact the first user U1 directly, or the first user U1 You can encourage them to go look for something.

Further, based on the monitoring results of the vehicle interior monitoring device 340, the usage status management unit 455 determines if the first user U1 has not gotten off the vehicle 300 even after a predetermined time has elapsed since arriving at the alighting point. , the information providing unit 424 generates information (notification content) indicating that the first user U1 has not gotten off the train, and the generated information is sent to the second user U2 who is the guardian of the first user U1. The information may be transmitted to two communication terminals 200. Thereby, it is possible to make the second user U2 understand that the first user U1 will not get off the vehicle, and it is possible to urge the second user U2 to come to the vehicle 300 to pick him up.

The payment processing unit 460 performs processing for collecting usage fees from users. For example, the payment processing unit 460 cooperates with a credit card or electronic money management server to collect usage fees from users. For example, the payment processing unit 460 calculates the usage fee (billing amount) based on the usage fee based on the distance traveled, the driving time, etc. Further, if the transportation service is a membership-based fixed-rate service such as a subscription, the payment processing unit 460 performs payment processing for the usage fee at a predetermined timing (for example, monthly or yearly).

[Processing sequence]
The flow of a series of processes by the management system 1 of the embodiment will be described below. In addition, below, as a process by the management system 1 of the embodiment, the process of registering a destination for the first communication terminal 100 and the process of using a transportation service from the first communication terminal 100 will be mainly explained. do. FIG. 11 is a sequence diagram showing the flow of registration processing by the management system 1 of the embodiment. In the example of FIG. 11, processing using the first communication terminal 100, the second communication terminal 200, and the management device 400 will be described.

In the example of FIG. 11, the second user U2 sends the user information from the second communication terminal 200 to the management device 400 in order to register the first user U1 and the second user U2 who use the first communication terminal 100. A registration request is made (step S100). The management device 400 receives a user registration request from the second communication terminal 200, and also receives information regarding the first user U1 and the second user U2, and registers the received information in the user information 472 (step S102). ). In the process of step S102, upon receiving the user's registration request, the registration unit 430 of the management device 400 cooperates with the vehicle usage application 282 to send an image to the second communication terminal for inputting each item of the user information 472. 200 on the display 230, and each input information is acquired using the displayed image. Next, the management device 400 transmits to the second communication terminal 200 that the registration has been completed (step S104).

Next, the second user U2 requests the mechanical input means of the first communication terminal 100 to register a destination via the second communication terminal 200 (step S110). The management device 400 receives a destination registration request from the second communication terminal 200, receives destination registration information, and registers the received information in the destination registration information 474 (step S112). In the process of step S112, upon receiving the destination registration request, the registration unit 430 of the management device 400 causes the information providing unit 424 to generate an image for inputting each item of the destination registration information 474, and generates an image for the vehicle usage application. 282, the generated image is displayed on the display 230 of the second communication terminal 200.

FIG. 12 is a diagram showing an example of an image IM1 for registering a destination. Note that the display mode such as the layout and display contents of the image IM1 is not limited to the following example. The image IM1 shown in FIG. 12 includes, for example, a destination setting area A11 and a switch display area A12 as a destination registration screen. The destination setting area A11 includes, for example, an input area for a user ID and a caller's telephone number, a setting area for input status of the mechanical switch 120, and a destination to be called via a telephone line when the mechanical switch 120 is operated. It includes input areas for destination telephone number, destination name, and destination location information. For example, when registering a destination for the first communication terminal 100, the user ID of the first user U1 is entered in the user ID, and the first communication terminal used by the first user U1 is entered in the source phone number. The telephone number of terminal 100 is input. In addition, when registering a destination for the second communication terminal 200, the user ID of the second user U2 who is the registrant is entered in the user ID, and the user ID of the second user U2, who is the registrant, is entered in the originating phone number. The telephone number of the second communication terminal 200 is input. The following description will be made assuming that destination registration for the first communication terminal 100 is performed.

For example, the registration unit 430 uses the input user ID and telephone number to refer to the user ID and emergency contact information in the user information 472, and based on the model information included in the matching user information, The input status of a mechanical switch that can be used as a function such as a speed dial is acquired, and a list of the acquired input status is displayed in a selectable manner using a combo box or the like. This allows the second user U2 to easily select the input status of the mechanical switch. In the telephone number input area, for example, the telephone number of a management device (for example, management device 400) of a transportation service provider or the like is input. If a transportation service provider is specified, a telephone number is also specified, so there is no need to provide a telephone number input area. Address information of the destination is input into the destination location information input area. Further, when a destination is input, the registration unit 430 refers to the map information 482 using the input destination name, and stores the address and latitude and longitude information associated with the matching destination name as the destination. It may also be displayed in the location information input area.

The switch display area A12 includes, for example, an icon IC11 and an icon IC12. The icon IC11 is a GUI switch (OK button shown in FIG. 12) that accepts a command to cause the management device 400 to register a destination based on the information input to the destination setting area A11. Icon IC12 is a GUI switch (CANCEL button shown in FIG. 12) that accepts cancellation of destination registration in management device 400.

In the example of FIG. 12, when receiving the selection of the icon IC11, the registration unit 430 registers the input information in the destination registration information 474. Furthermore, when the selection of the icon IC 12 is accepted, the registration unit 430 does not register the destination. The following explanation assumes that the destination has been registered.

Returning to FIG. 11, when the destination registration process is completed, the management device 400 sends information regarding the input status of the registered mechanical switch 120 and the destination associated with the input status to the first communication terminal 100. Transmit (step S114). The first communication terminal 100 stores the information regarding the input status of the mechanical switch and the destination received from the management device 400 in the terminal side storage unit 180 as the dial information 182 (step S116). After the registration is completed, the first communication terminal 100 transmits information indicating that the registration is completed to the management device 400 (step S118). When the management device 400 receives information indicating that dial registration has been completed from the first communication terminal 100, it transmits information indicating that registration of the destination has been completed to the second communication terminal 200 (step S120). This completes the processing of this sequence. Note that in this embodiment, instead of the processing in steps S114 to S118 described above, the second user U2 may directly operate the first communication terminal 100 to store the dial information 182 in the terminal side storage unit 180. good. In this case, after the process of step S112 is completed, the management device 400 transmits information to the second communication terminal 200 prompting the second communication terminal 200 to directly operate the first communication terminal 100 to perform dial registration.

Through the above-described process, the first user U1 can have the second user U2 perform various registrations for using the transportation service using the first communication terminal 100 without having to perform the registration process himself/herself. . Further, the second user U2 can easily register a destination using the image provided by the management device 400, and can also manage the destination of the first user U1.

FIG. 13 is a sequence diagram showing the flow of a series of processes when using the transportation service from the first communication terminal 100. In the example of FIG. 11, processing using the first communication terminal 100, the second communication terminal 200, the vehicle 300, and the management device 400 will be described.

In the example of FIG. 13, when the first communication terminal 100 receives any input situation among the input situations of the mechanical switch 120 registered in the dial information 182 (step S200), the first communication terminal 100 associates the input situation with the received input situation. A calling process is performed to call the telephone number of the called party (step S202). In the example of FIG. 13, it is assumed that call control is performed using the telephone number of the management device 400. When the management device 400 receives a call signal from the first communication terminal 100, it acquires the location information of the first communication terminal 100, the caller's telephone number, and the input status of the selected mechanical switch (step S204). Next, the management device 400 identifies the location information of the first communication terminal 100 as the boarding location, and refers to the destination registration information 474 based on the originating telephone number and the type of the selected mechanical switch. The alighting position (destination) is specified (step S206). Here, the management device 400 may generate a transportation request based on the specified information, etc., and register it in the transportation request list information 476.

Next, the management device 400 refers to the usage status management table 478 and determines the vehicle to be transported based on the transport request (step S208), and calculates the estimated arrival time (or (estimated arrival time) is determined (step S210). Next, the management device 400 generates a mechanical voice signal including information regarding the determined expected arrival time, and transmits the generated mechanical voice signal to the first communication terminal 100 in the talking state (step S212). As a result, the first user U1 hears a voice message such as "Estimated arrival time is 10:20" or "We will arrive in 10 minutes" using a mechanical voice signal from the management device 400. This allows you to easily determine the expected arrival time. Note that the management device 400 may generate a mechanical audio signal including information regarding the vehicle 300 to be used and transmit it to the first communication terminal 100. Furthermore, the management device 400 may generate an image including information regarding the expected arrival time and information regarding the vehicle 300 and transmit it to the first communication terminal 100. By displaying the image on the display 130 of the first communication terminal 100, it is possible to prevent the first user U1 from forgetting information regarding the expected arrival time and the vehicle.

Furthermore, in the processing of steps S208 to S212, if a vehicle cannot be determined even after a predetermined period of time has elapsed, the management device 400 may, for example, say, "Please hang up. We will contact you as soon as a vehicle has been determined." A mechanical voice signal such as the following may be generated and transmitted to the first communication terminal 100. In this case, the management device 400 performs a callback process from the management device 400 to the first communication terminal 100 at the timing when the transportation vehicle and scheduled arrival time are determined, and notifies the first communication terminal 100 of the scheduled arrival time and the like using a mechanical voice signal. Thereby, it is possible to prevent the first user U1 from having to wait on the phone for a long time.

Next, the management device 400 generates a transportation schedule for the determined vehicle (transport vehicle) (step S214). The generated transportation schedule is transmitted to vehicle 300 (step S216). Furthermore, the management device 400 may transmit information regarding the transportation schedule to the second communication terminal 200 (step S218). Thereby, by referring to the information sent from the management device 400, the second user U2 can confirm that the first user U1 has used the transportation service and the specific details of the transportation service (for example, the boarding and alighting points). (e.g., usage time, etc.) can be easily grasped.

The vehicle 300 automatically moves to the boarding position based on the transportation schedule received from the management device 400 (step S220). Next, when the vehicle 300 arrives near the boarding position (a position within a predetermined distance from a predetermined position), it stops and waits for the first user U1 to board (step S222). Next, when the vehicle 300 cannot detect the boarding of the first user U1 even after a predetermined period of time has passed since the vehicle 300 arrived, the management device 400 transmits information indicating that the first user U1 is not boarding the vehicle. (step S224).

When the management device 400 receives information indicating that the first user U1 is not boarding the vehicle from the vehicle 300, the management device 400 generates notification content indicating that the first user U1 is not boarding the vehicle (step S226); The generated notification content is transmitted to the second terminal device 200 (step S228).

When the vehicle 300 detects that the first user U1 has boarded the vehicle, it automatically moves to the alighting position (step S230), and after arriving at the alighting position, outputs information urging the first user U1 to alight ( Step S232). Here, if the first user U1 does not get off the vehicle even after a predetermined period of time has passed after arriving (if the detection of the first user U1 continues), the first user U1 does not get off the vehicle. information indicating this is transmitted to the management device 400 (step S234).

When the management device 400 receives information indicating that the first user U1 will not get off the vehicle from the vehicle 300, the management device 400 generates notification content indicating that the first user U1 will not get off the vehicle (step S236), and the generated notification The contents are transmitted to the second terminal device 200 (step S238).

Upon completion of disembarkation, the management device 400 performs payment processing regarding the transportation service (step S240). Specifically, the management device 400 calculates the usage fee for the current transportation, and transmits the calculated usage fee to the second communication terminal 200 (step S242). The second communication terminal 200 pays the usage fee using electronic money or the like, and transmits information indicating that the payment has been completed to the management device 400 (step S244). This completes the series of processing by the transportation service of the embodiment. Note that instead of the processing in steps S240 to S244, the usage fee may be presented to the first user U1 through the HMI 338 while the first user U1 is in the vehicle, and the first user U1 may make the payment.

Note that when using the transportation service from the second communication terminal 200, in the process shown in FIG. Requests may be generated and transportation requests may be accepted directly via the vehicle usage application 282. When transmitting a transportation request via the vehicle usage application 282, a network NW other than a telephone line may be used. Further, after determining a transportation vehicle based on the transportation request, the management device 400 transmits mechanical audio signals, image information, etc. including information regarding the scheduled arrival time and transportation schedule to the second communication terminal 200. The subsequent processing is similar to the processing shown in FIG. 13.

According to the embodiment described above, the management device 400 manages the service of providing the user with the vehicle 300 that can run autonomously without a driver on board, and the first communication device used by the first user U1. A reception unit 422 that receives a call signal issued by the terminal 100; identification information regarding the first communication terminal 100 based on the call signal received by the reception unit 422; and input of the mechanical switch 120 operated at the time of the call. an acquisition unit 435 that acquires information regarding the situation; and a destination of the first user U1 based on the identification information and information regarding the input status acquired by the acquisition unit 435; By providing the vehicle determination unit 445 that determines a vehicle that can transport the transportation service, it is possible to make it easier for the user to use the transportation service.

Specifically, according to the embodiment, the destination of the first user U1 is specified as a registered destination according to the input status of the mechanical input means of the first communication terminal 100. It is possible to prevent a person from being transported to a location other than the registered destination. Therefore, the second user U2 can allow the first user U1 to use the transportation service with greater peace of mind. Further, according to the embodiment, the second user U2 can register not only the destination of the second communication terminal 200 but also the destination of the first communication terminal 100. It is possible to reduce the burden and provide an easier-to-use transportation service.

The embodiment described above can be expressed as follows.
A management device that manages a service that provides users with vehicles that can run autonomously without a driver on board,
a storage device that stores the program;
comprising a hardware processor;
By the hardware processor executing the program,
Accepts a call signal issued by a first communication terminal used by a first user,
obtaining identification information of the first communication terminal and information regarding the input status of the mechanical input means operated at the time of making the call based on the received call signal;
specifying the destination of the first user based on the acquired identification information and information regarding the input situation;
determining a vehicle that is capable of transporting the first user to the specified destination and that is capable of autonomous driving without a driver onboard;
A management system configured as follows.

Although the mode for implementing the present invention has been described above using embodiments, the present invention is not limited to these embodiments in any way, and various modifications and substitutions can be made without departing from the gist of the present invention. can be added.

For example, the first communication terminal 100 may include an application execution unit similarly to the second communication terminal 200. In this case, the first communication terminal 100 may use application software (Web application) used from the network NW such as the Internet instead of the vehicle usage application 282, for example. Since the Web application is stored in a Web server or the like on the network NW and operates on the Web server, the load on the communication terminal is small. Therefore, even if the first communication terminal 100 has lower performance than the second communication terminal 200, the application can be executed. The web application includes, for example, among the functions included in the vehicle usage application 282, a function of generating and transmitting a transportation request. Further, the web application may include functions for user registration and destination registration. Thereby, the second user U2 can also perform user registration and destination registration using the first communication terminal 100.

In addition, in the above-described embodiment, instead of specifying the boarding position included in the transportation request in association with the location information of the communication terminal, a position set in advance by the user (for example, a virtual stop position) is used as the boarding position. You can also do this.

Further, some or all of the components of the management device 400 in the embodiment may be mounted on the vehicle 300, and some or all of the components of the vehicle 300 may be mounted on the management device 400. . Moreover, the vehicle 300 of the embodiment may be a remotely operated vehicle that is remotely operated from a remote location. In this case, vehicle 300 transmits various information acquired by monitoring unit 310 to an external device using communication device 320. The external device generates (or reproduces) an image showing the surrounding situation of the vehicle 300 based on the received various information and presents it to the remote operator. At this time, the image etc. may be corrected by pre-reading processing in order to cover the delay due to communication. The remote operator operates the driving controls based on the presented image. The operation performed on the driving operator is transmitted to the vehicle 300, and the vehicle 300 runs based on the received operation.

1... Management system, 100... First communication terminal, 110, 210... Terminal side communication unit, 120... Mechanical switch, 130, 230... Display, 140, 240... Speaker, 150, 250... Microphone, 160, 260... Position Acquisition unit, 265... Application execution unit, 170, 270... Output control unit, 180, 280... Terminal side storage unit, 300... Vehicle, 310... Monitoring unit, 320... Communication device, 330... Navigation device, 337... Vehicle sensor, 338...HMI, 340...Interior monitoring device, 342...Authentication device, 360...Driving force output device, 362...Brake device, 364...Steering device, 366...Door lock device, 370...Automatic driving control unit, 372...Route driving Control unit, 374...Getting on/off position search unit, 376...User recognition unit, 380...Getting on/off control unit, 390...HMI control unit, 392...Usage control unit, 394,470...Storage unit, 410...Communication unit, 420...Front Processing unit, 422...Reception unit, 424...Information provision unit, 430...Registration unit, 435...Acquisition unit, 440...Authentication unit, 445...Vehicle determination unit, 450...Route determination unit, 455...Usage status management unit, 460... Payment processing department

Claims (12)

A management device that manages a service that provides users with vehicles that can run autonomously without a driver on board,
a reception unit that receives a call signal issued by a first communication terminal used by a first user;
an acquisition unit that acquires identification information regarding the first communication terminal and information regarding the input status of the mechanical input means operated at the time of making the call based on the call signal accepted by the reception unit;
Vehicle determination that specifies the destination of the first user based on the identification information acquired by the acquisition unit and information regarding the input situation, and determines a vehicle that can transport the first user to the specified destination. Department and
a registration unit that registers a destination in association with an input situation by a mechanical input means provided in the first communication terminal ;
The registration unit is configured to register a destination associated with an input situation by the mechanical input means based on a registration request from a second communication terminal used by a registrant who is registered in association with the first user. enable the registration of
Management device. A management device that manages a service that provides users with vehicles that can run autonomously without a driver on board,
a reception unit that receives a call signal issued by a first communication terminal used by a first user;
an acquisition unit that acquires identification information regarding the first communication terminal and information regarding the input status of the mechanical input means operated at the time of making the call based on the call signal accepted by the reception unit;
Vehicle determination that specifies the destination of the first user based on the identification information acquired by the acquisition unit and information regarding the input situation, and determines a vehicle that can transport the first user to the specified destination. and ,
When determining a vehicle capable of transporting the first user, the vehicle determining unit determines a scheduled arrival time of the vehicle based on location information of the vehicle and location information of the first communication terminal, transmitting information regarding the determined scheduled arrival time to the first communication terminal;
If a vehicle capable of transporting the first user is determined after the call state due to the call signal issued by the first communication terminal used by the first user is determined, the first communication terminal further comprising an information providing unit that makes a call and provides information regarding the scheduled arrival time;
Management device. further comprising a registration unit that registers a destination in association with an input situation by a mechanical input means provided in the first communication terminal;
A management device according to claim 2 . The registration unit is configured to register a destination associated with an input situation by the mechanical input means based on a registration request from a second communication terminal used by a registrant who is registered in association with the first user. enable the registration of
The management device according to claim 3 . When determining a vehicle capable of transporting the first user, the vehicle determining unit determines a scheduled arrival time of the vehicle based on location information of the vehicle and location information of the first communication terminal, transmitting information regarding the determined scheduled arrival time to the first communication terminal;
The management device according to claim 1 . The information providing unit generates a mechanical voice signal that notifies information including the scheduled arrival time, and transmits the generated mechanical voice signal to the first communication terminal.
A management device according to claim 2 . Information indicating that the first user is not boarding the vehicle when the first user's boarding is not detected even after a predetermined period of time has elapsed since the vehicle arrived at the boarding point of the first user. further comprising a usage status management unit that notifies the second communication terminal of the
The management device according to claim 1 . The usage status management unit determines that the first user does not get off the vehicle when the first user does not get off the vehicle even after a predetermined time has elapsed since the vehicle arrived at the first user's alighting point. Notifying the second communication terminal of information indicating the
The management device according to claim 7. The computer is
Accepts a call signal issued by a first communication terminal used by a first user,
obtaining identification information of the first communication terminal and information regarding the input status of the mechanical input means operated at the time of making the call based on the received call signal;
specifying the destination of the first user based on the acquired identification information and information regarding the input situation;
determining a vehicle that is capable of transporting the first user to the specified destination and that is capable of autonomous driving without a driver onboard ;
registering a destination in association with an input situation by a mechanical input means provided in the first communication terminal;
Based on a registration request from a second communication terminal used by a registrant who is registered in association with the first user, it is possible to register a destination in association with the input status by the mechanical input means. do,
Management method. The computer is
Accepts a call signal issued by a first communication terminal used by a first user,
obtaining identification information of the first communication terminal and information regarding the input status of the mechanical input means operated at the time of making the call based on the received call signal;
specifying the destination of the first user based on the acquired identification information and information regarding the input situation;
determining a vehicle that is capable of transporting the first user to the specified destination and that is capable of autonomous driving without a driver onboard ;
When determining a vehicle capable of transporting the first user, determining a scheduled arrival time of the vehicle based on the location information of the vehicle and the location information of the first communication terminal, and regarding the determined scheduled arrival time. transmitting information to the first communication terminal;
If a vehicle capable of transporting the first user is determined after the call state due to the call signal issued by the first communication terminal used by the first user is determined, the first communication terminal making a call to provide information regarding the estimated time of arrival;
Management method. to the computer,
accept a calling signal issued by a first communication terminal used by a first user;
acquiring identification information of the first communication terminal and information regarding the input status of the mechanical input means operated at the time of making the call based on the received call signal;
specifying the destination of the first user based on the acquired identification information and information regarding the input situation;
determining a vehicle that can transport the first user to the specified destination and that can run autonomously without a driver on board;
registering a destination in association with an input situation by a mechanical input means provided in the first communication terminal;
Based on a registration request from a second communication terminal used by a registrant who is registered in association with the first user, it is possible to register a destination in association with the input status by the mechanical input means. let,
program. to the computer,
accept a calling signal issued by a first communication terminal used by a first user;
acquiring identification information of the first communication terminal and information regarding the input status of the mechanical input means operated at the time of making the call based on the received call signal;
specifying the destination of the first user based on the acquired identification information and information regarding the input situation;
determining a vehicle that can transport the first user to the specified destination and that can run autonomously without a driver on board;
When a vehicle capable of transporting the first user is determined, a scheduled arrival time of the vehicle is determined based on location information of the vehicle and location information of the first communication terminal, and the determined scheduled arrival time causing the first communication terminal to transmit information regarding the
If a vehicle capable of transporting the first user is determined after the call state due to the call signal issued by the first communication terminal used by the first user is determined, the first communication terminal making a call to provide information regarding the estimated time of arrival;
program.

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