JP7427548B2 - Vehicle dispatch control device, vehicle dispatch control system, and vehicle dispatch control method - Google Patents

Description

The present invention relates to a vehicle dispatch control device, a vehicle dispatch control system, and a vehicle dispatch control method.

Conventionally, when a customer requests a pick-up from a vehicle dispatch center via a mobile device, the dispatch center sends the customer's pick-up instructions and location information to an automated driving vehicle, and the automated driving vehicle arrives at an available parking location near the customer. There is a known technology for automatically driving, stopping, and notifying a customer's mobile terminal that the autonomous vehicle has arrived (see Patent Document 1).

JP 2019-139483 Publication

In the above-mentioned conventional technology, after notifying the customer of the arrival of the self-driving vehicle on the customer's mobile terminal, the customer waits for a response from the customer for a predetermined set time, and cancels the request after this set time has elapsed. As a result, when a customer does not want to ride in an automated vehicle or is unable to arrive in time, the automated driving vehicle wastes time waiting.

The problem to be solved by the present invention is to provide a vehicle dispatch control device, a vehicle dispatch control system, and a vehicle dispatch control method that can appropriately set the waiting time for a customer.

The present invention includes a boarding waiting time setting section that sets a boarding waiting time for a dispatched vehicle at a pick-up location. If it is determined that the arrival of the terminal device at the pick-up location is delayed relative to the arrival of the dispatch vehicle at the pick-up location, the terminal device is delayed relative to the dispatch vehicle. The above problem is solved by calculating the arrival delay time and setting the boarding waiting time to be shorter when the delay time is long than when the delay time is short.

According to the present invention, since the terminal device sets the boarding waiting time according to the length of the delay time for arriving at the boarding location, it is clear that the terminal device does not want to come to the boarding location or will not be on time for the scheduled boarding time. The time spent waiting for the user can be reduced.

1 is a block diagram showing a vehicle dispatch control system according to a first embodiment to which a vehicle dispatch control device, a vehicle dispatch control system, and a vehicle dispatch control method of the present invention are applied. FIG. 2 is an explanatory diagram showing the terminal device travel time from the current location of the terminal device to the boarding location and the boarding standby time. FIG. 2 is a front view of a terminal device showing a display mode of vehicle allocation presentation information according to the first embodiment. 2 is a flowchart showing a procedure for dispatching a dispatch vehicle according to the first embodiment. It is a flowchart which shows the setting procedure of the boarding standby time based on 1st Embodiment. FIG. 7 is a front view of a terminal device showing a display mode of vehicle allocation presentation information according to a second embodiment. FIG. 7 is a front view of a terminal device showing a display mode of vehicle allocation presentation information according to a third embodiment. 2 is a flowchart showing a procedure for dispatching a dispatch vehicle according to the first embodiment.

Embodiments of the present invention will be described below based on the drawings.
《First embodiment》
The present embodiment relates to a vehicle dispatch control system implementing a vehicle dispatch control device, a vehicle dispatch control system, and a vehicle dispatch control method according to the present invention. The vehicle dispatch control system according to the present embodiment acquires a vehicle dispatch request input into a user's terminal device, and, in accordance with the vehicle dispatch request, selects a vehicle for the user to board, a boarding location for the vehicle to board, and a vehicle for the dispatch vehicle. This is a system for transporting a user to a destination by setting a vehicle allocation plan including a vehicle allocation route along which the user will travel, and driving the allocated vehicle based on this vehicle allocation plan. The vehicle allocation request is request information used by the user to request the vehicle allocation control system to allocate a vehicle to be used for transportation to a destination.

In addition, in the vehicle dispatch control system of this embodiment, for example, a plurality of dispatch vehicles are respectively arranged at vehicle dispatch stations installed at a plurality of locations. In addition, in the dispatch area where the dispatch vehicle is dispatched by the dispatch control system, there are pre-set multiple pick-up and drop-off points where the dispatch vehicle can stop and where the user can board and alight from the parked dispatch vehicle. There is. The user uses the vehicle dispatch service by specifying these vehicle dispatch stations or pick-up and drop-off points as the desired boarding point for boarding the dispatch vehicle and the desired drop-off location for transportation by the dispatch vehicle, through a vehicle dispatch request.

FIG. 1 is a block diagram showing an example of the configuration of a vehicle dispatch control system 1 implementing a vehicle dispatch control device, a vehicle dispatch control system, and a vehicle dispatch control method according to the present invention. The vehicle dispatch control system 1 of this embodiment includes a plurality of terminal devices 2 into which vehicle dispatch requests are input by users, a vehicle dispatch control device 3 that sets a vehicle dispatch plan according to the vehicle dispatch request, and a plurality of vehicles that travel based on the vehicle dispatch plan. The vehicle dispatch vehicle 4 includes a network NW that communicably connects the terminal device 2, the dispatch control device 3, and the dispatch vehicle 4. For the network NW, a mobile phone communication network and a telecommunication line network such as the Internet are used.

The terminal device 2 of this embodiment is a portable information terminal equipped with a communication function, and may be, for example, a mobile phone such as a smartphone carried by a user, a tablet terminal, a portable personal computer, or the like. In addition, below, the case where a smartphone is used as the terminal device 2 will be explained as an example. The terminal device 2 consisting of a smartphone includes a touch panel type display panel (hereinafter referred to as a display) 21 that functions as an information input section and a display section, a communication section 22 that communicates with the vehicle dispatch control device 3, and a terminal device 2 that displays the position of the terminal device 2. The terminal device 2 includes a position detection section 23 for detecting a position, and a control section 24 for controlling the entire terminal device 2 in an integrated manner.

The position detection unit 23 is a so-called GPS (Global Positioning System) receiver, and obtains the position information of the terminal device 2, that is, the terminal device 2 by receiving radio waves transmitted from a plurality of positioning satellites at predetermined intervals. Obtain the location information of the user who is carrying the device. Therefore, the location information, moving speed, moving time, etc. of the terminal device 2 described below represent the user's location information, moving speed, moving time, etc. The control unit 24 is composed of a computer equipped with hardware and software, and includes a ROM (Read Only Memory) that stores programs, a CPU (Central Processing Unit) that executes the programs stored in this ROM, and an accessible computer. It is composed of a RAM (Random Access Memory) that functions as a storage device. The control unit 24 implements various functions necessary for the smartphone to operate as the terminal device 2 when the vehicle dispatch application installed on the smartphone is activated.

The control unit 24 receives input of a vehicle allocation request from the user, and transmits the input vehicle allocation request to the vehicle allocation control device 3 via the communication unit 22. The dispatch request is input to the terminal device 2 by a touch operation on the display 21 by the user. The vehicle allocation request input by the user includes a user ID, desired boarding time, desired boarding location, desired getting off location, and desired getting off time. The user ID is used in the vehicle dispatch control device 3 to identify the user. The desired pick-up and drop-off locations are selected from among a plurality of vehicle allocation stations and a plurality of pick-up and drop-off locations, as described above. The desired boarding time is the desired time to board the allocated vehicle 4 from the desired boarding location. Further, the desired alighting time is the time at which the user wishes to arrive at the desired alighting location.

Further, the control unit 24 transmits the position information of the terminal device 2 detected by the position detection unit 23, that is, the user's position information, to the vehicle allocation control device 3 via the communication unit 22 when transmitting a vehicle allocation request and at the time of a request from the vehicle allocation control device 3. Send to. The vehicle dispatch request and the location information of the terminal device 2 described above are used in the vehicle dispatch control device 3 to set a vehicle dispatch plan.

Further, the control unit 24 receives vehicle allocation presentation information transmitted from the vehicle allocation control device 3 through the communication unit 22 and displays it on the display 21. The vehicle allocation presentation information is information regarding a vehicle allocation plan set in the vehicle allocation control device 3 based on the vehicle allocation request. The display of vehicle allocation presentation information by the terminal device 2 will be described in detail later.

In addition, when the user arrives at the boarding location of the dispatched vehicle 4 and performs an authentication operation, the control unit 24 uses a short-range wireless communication device (not shown) etc. that the communication unit 22 or the smartphone is equipped with in advance. This is used to communicate with the dispatched vehicle 4 and perform user authentication. In this user authentication, it is determined by using the user ID or the like whether the terminal device 2 that performed the authentication operation is the terminal device 2 that transmitted the dispatch request.

Note that instead of using the vehicle dispatch application, a vehicle dispatch website operated by the vehicle dispatch control system 1 may be used to input the vehicle dispatch request and display the vehicle dispatch presentation information. For example, a vehicle allocation website may be accessed using the web browser of the terminal device 2, and a vehicle allocation request may be input and transmitted to the vehicle allocation control device 3 via this vehicle allocation website. Alternatively, a vehicle allocation website may be accessed using the web browser of the terminal device 2, and vehicle allocation presentation information may be received via this website and displayed on the display 21.

Next, the dispatch vehicle 4 of this embodiment will be explained. The dispatch vehicle 4 of this embodiment is a vehicle equipped with an autonomous driving control function that allows the vehicle to travel autonomously without relying on driving operations by a driver. The dispatch vehicle 4 travels under autonomous driving control based on the dispatch plan transmitted from the dispatch control device 3, and transports the user. Although not shown in detail, the dispatch vehicle 4 includes a drive mechanism including drive wheels, a drive source that supplies driving force to the drive mechanism, a steering mechanism including steering wheels, a braking mechanism, and these mechanisms and drive sources. It also includes a travel control device that controls and causes the dispatch vehicle 4 to travel autonomously. As the drive source, an electric motor, an internal combustion engine, or a hybrid drive source that combines an electric motor and an internal combustion engine is used.

The dispatch vehicle 4 of this embodiment is equipped with an on-vehicle device 41 that receives the dispatch plan transmitted from the dispatch control device 3 and causes the travel control device of the dispatch vehicle 4 to execute autonomous driving control based on the dispatch plan. There is. The on-vehicle device 41 includes a communication section 411 that communicates with the vehicle allocation control device 3, a position detection section 412 that detects the position of the dispatch vehicle 4, and a control section 413 that centrally controls the entire on-vehicle device 41. . The position detection unit 412 is a so-called GPS receiver, and acquires position information of the dispatched vehicle 4 by receiving radio waves transmitted from a plurality of positioning satellites at predetermined time intervals.

The control unit 413 is configured by a computer equipped with hardware and software, and includes a ROM that stores a program, a CPU that executes the program stored in the ROM, and a RAM that functions as an accessible storage device. ing. The control unit 413 realizes various functions necessary for the vehicle-mounted device 41 by operating based on a vehicle dispatch control software program created in correspondence with the vehicle dispatch control system 1 .

The control unit 413 transmits the position information of the dispatch vehicle 4 detected by the position detection unit 412 to the dispatch control device 3 via the communication unit 411 at predetermined time intervals or in response to a request from the dispatch control device 3 . The vehicle dispatch control device 3 uses the position information of the dispatched vehicles 4 to manage the dispatched vehicles 4 and to set up a dispatch plan. Further, the control unit 413 receives the vehicle allocation plan set by the vehicle allocation control device 3 through the communication unit 411, controls the travel control device based on the vehicle allocation plan, and causes the dispatch vehicle 4 to travel autonomously. More specifically, the control unit 413 causes the dispatched vehicle 4 to travel to the boarding location according to the dispatch plan and waits at the boarding location. When the user gets on the dispatch vehicle 4 at the boarding location, the dispatch vehicle 4 is driven to the destination according to the dispatch plan. Furthermore, when the vehicle dispatch plan is canceled by the vehicle dispatch control device 3 while waiting at the boarding location, the control unit 413 returns to the vehicle dispatch station or waits for another user according to instructions from the vehicle dispatch control device 3. Then, control is performed such as continuing to wait at the boarding location, or driving to another boarding location to wait for another user.

Furthermore, when the user arrives at the boarding location of the dispatched vehicle 4 and performs an authentication operation using the terminal device 2, the control section 413 communicates with the terminal device 2 using the communication section 411 or a short-range wireless communication device (not shown). Communicate and perform user authentication. In this user authentication, it is determined whether the terminal device 2 that performed the authentication operation is the terminal device 2 that transmitted the vehicle allocation request. If the control unit 413 determines that the terminal device 2 that performed the authentication operation is the terminal device 2 that sent the dispatch request, the control unit 413 causes the user to board the dispatch vehicle 4 and causes the travel control device to automatically drive the vehicle according to the dispatch plan. Execute. In addition, if the control unit 413 determines that the terminal device 2 that performed the authentication operation is not the terminal device 2 that sent the dispatch request, the control unit 413 uses an audio output unit or a display unit (not shown) to notify the user. Notify that the vehicle is not a reserved dispatch vehicle.

Next, the vehicle allocation control device 3 of this embodiment will be explained. The vehicle dispatch control device 3 of this embodiment is installed, for example, in a control center of a business that provides a vehicle dispatch service. The vehicle dispatch control device 3 includes a database 31, a communication unit 32 that communicates with the terminal device 2 and the dispatch vehicle 4 via the network NW, and a control unit 33 that centrally controls the entire vehicle dispatch control device 3. .

The database 31 stores vehicle information, dispatch information, map information, and user information. The vehicle information is information regarding each dispatched vehicle 4, and includes current position information of each dispatched vehicle 4, current usage status of each dispatched vehicle 4, and the like. The current usage status of the dispatch vehicle 4 includes status information indicating whether the dispatch vehicle is dispatched or vacant, and reservation information set according to the dispatch plan.

The vehicle allocation information in the database 31 includes a vehicle allocation request acquired from the terminal device 2 and a vehicle allocation plan set according to this vehicle allocation request. As described above, the vehicle allocation request includes the user ID, desired boarding time, desired boarding location (boarding location), desired getting off location, and desired getting off time. The dispatch plan includes information regarding the dispatched vehicle 4 set based on the dispatch request, the boarding location and scheduled boarding time for the dispatched vehicle 4, and the boarding waiting time for the dispatched vehicle 4 to wait for the arrival of the user at the boarding location. and is included. The vehicle allocation plan also includes a vehicle allocation route, which is a route for the vehicle allocation vehicle 4 to travel from the pick-up location to the desired drop-off location.

The map information is map information including information on roads, facilities, etc., and the facility information includes, for example, information on the structure of the building indicating the number of floors of the building, passages of the building, entrances and exits of the building, and the like. In addition, the map information of this embodiment includes location information of a plurality of vehicle dispatch stations and a plurality of boarding and alighting points, information on facilities around each vehicle dispatch station and each boarding and alighting point, and traffic conditions around each vehicle dispatch station and each boarding and alighting point. , and the usage status of each vehicle dispatch station and each boarding/alighting point.

The user information is information regarding all users who have registered to use the vehicle dispatch control system 1 of this embodiment. The user information includes a user ID, the user's name, gender, age, whether or not a wheelchair is used, address, telephone number, e-mail address, etc. Furthermore, when the user is using the vehicle dispatch service by transmitting a vehicle dispatch request, the location information of the terminal device 2 acquired from the terminal device 2 is stored in association with the user information.

The control unit 33 is composed of a computer equipped with hardware and software, and includes a ROM that stores a program, a CPU that executes the program stored in the ROM, and a RAM that functions as an accessible storage device. ing. The control unit 33 realizes various functions necessary for the vehicle dispatch control device 3 by operating based on a vehicle dispatch control software program created in correspondence with the vehicle dispatch control system 1 .

The control unit 33 operates based on the vehicle allocation control software program to calculate the vehicle movement time by a vehicle allocation planning unit 331, a terminal information acquisition unit 332, a vehicle information acquisition unit 333, a terminal device travel time calculation unit 334, and a vehicle travel time calculation unit 334. It functions as a calculation section 335, a waiting time setting section 336, and a dispatch presentation information transmission section 337.

The vehicle allocation planning unit 331 receives the vehicle allocation request transmitted from the terminal device 2 through the communication unit 32, and sets a vehicle allocation plan based on the received vehicle allocation request. The vehicle allocation planning unit 331 is configured based on, for example, the user's desired boarding location and desired boarding time input in the vehicle allocation request, the location information of the terminal device 2, and the location information of the dispatch vehicle 4 acquired from the vehicle information in the database 31. Then, the dispatch vehicle 4 to be dispatched to the user, the boarding location and scheduled boarding time of the dispatch vehicle 4 are set. Note that the boarding location is selected from a plurality of dispatch stations or a plurality of pick-up/drop-off locations.

The vehicle allocation planning unit 331 also sets the destination of the vehicle 4 and the vehicle allocation route from the boarding place to the destination based on the user's desired drop-off location and desired time inputted into the vehicle allocation request. Note that the destination is selected from a plurality of vehicle allocation stations or a plurality of pick-up and drop-off points. The vehicle allocation planning unit 331 stores the set vehicle allocation plan in the vehicle allocation information of the database 31. Further, the vehicle allocation planning unit 331 transmits the set vehicle allocation plan to the on-vehicle device 41 of the vehicle allocation vehicle 4 via the communication unit 32.

Further, the vehicle allocation planning unit 331 determines whether the terminal device 2 can arrive at the boarding location by the time the boarding waiting time set by the boarding waiting time setting unit 336 described above elapses, and determines that the terminal device 2 cannot arrive at the boarding location. Cancel the ride plan at this point. This eliminates unnecessary waiting time for users who are not willing to come to the boarding location or who are clearly unable to arrive in time for the scheduled boarding time.

Note that the vehicle dispatch plan may be canceled until the scheduled boarding time has passed, respecting the user's vehicle dispatch request. That is, even if the vehicle allocation planning unit 331 determines that the user will not be able to arrive at the boarding location before the boarding waiting time elapses, the vehicle allocation planning unit 331 waits until the scheduled boarding time and then cancels the vehicle allocation plan. As a result, for example, when a user is traveling to a boarding location, the user can change from the current transportation method (e.g., walking) to a faster transportation method (e.g., bicycle, car, etc.) and plan to board the vehicle. If the user is on time, the user can board the dispatched vehicle 4.

The terminal information acquisition unit 332 acquires the position information of the terminal device 2 through the communication unit 32 at predetermined intervals or at a predetermined timing. The terminal device travel time calculation unit 334 calculates the terminal device travel time required for the terminal device 2 to arrive at the boarding location based on the location information of the boarding location, the location information of the terminal device 2, and the moving speed of the terminal device 2. Calculate the time. Note that the moving speed of the terminal device 2 may be calculated from the moving distance of the terminal device 2 per predetermined time, or may use a standard human walking speed. In addition, as information related to the moving speed of the terminal device 2, information such as age, gender, and whether or not a wheelchair is used is obtained from the user information of the user who owns the terminal device 2, and the moving speed of the terminal device 2 is calculated. It may be used for In addition, if the user uses a means of transportation other than walking, such as a bicycle or bus, to get to the boarding location, the user can enter that means of transportation in the ride request, and the terminal device Travel time may also be calculated.

The vehicle information acquisition unit 333 acquires position information of the dispatched vehicle 4 from the communication unit 32 at predetermined intervals or at a predetermined timing. The vehicle travel time calculation unit 335 calculates the vehicle travel time required for the dispatch vehicle 4 to arrive at the pick-up location based on the location information of the pick-up location, the location information of the dispatch vehicle 4, and the moving speed of the dispatch vehicle 4. calculate. Note that the moving speed of the dispatched vehicle 4 may be calculated from the distance traveled by the dispatched vehicle 4 per predetermined time, or the travel speed may be transmitted from the dispatched vehicle 4 to the dispatched vehicle control device 3. Further, the moving speed of the dispatched vehicle 4 may be set as appropriate depending on the speed limit of the road on which the dispatched vehicle 4 travels to the meeting place, the congestion situation, and the like. The road speed limit can be obtained from the map information in the database 31. Furthermore, the road congestion situation can be obtained from traffic information conventionally provided by FM multiplex broadcasts, beacons, and the like.

The boarding waiting time setting unit 336 sets a boarding waiting time during which the dispatched vehicle 4 waits for the arrival of the terminal device 2, that is, the user, at the boarding location. The boarding waiting time is the waiting time from the scheduled boarding time set by the vehicle allocation planning section 331. Specifically, the boarding waiting time setting unit 336 determines whether the arrival of the terminal device 2 at the boarding location is delayed relative to the arrival at the boarding location of the dispatched vehicle 4, based on the terminal device travel time and the vehicle travel time. Determine whether or not. Next, if the boarding waiting time setting unit 336 determines that the arrival of the terminal device 2 at the boarding location will be delayed relative to the arrival at the boarding location of the dispatched vehicle 4, the boarding waiting time setting unit 336 determines whether the terminal device 2 is delayed with respect to the dispatched vehicle 4. Calculate the delay time for arrival. Furthermore, when the calculated delay time is long, the boarding waiting time setting unit 336 sets the boarding waiting time to be shorter than when the calculated delay time is short.

The setting of the boarding waiting time will be explained using a specific example. As shown in FIG. 2, for example, assume that the scheduled boarding time of the user U1 at the boarding location is "12:00" and the current time is "11:55." If the travel time of the terminal device 2 of the user U1 to the boarding location is "15 minutes", the user U1 will arrive at the boarding location at "12:10" if he moves at the current speed. That is, the delay time with respect to the scheduled boarding time of the terminal device 2 of the user U1 is "10 minutes". In such a case, even if the user U1 moves quickly, he will not be able to arrive at the boarding location by the scheduled boarding time. Therefore, the boarding waiting time setting unit 336 determines that the delay time of the terminal device 2 of the user U1 is relatively long, and sets the boarding waiting time to be shorter than the time when the terminal device 2 arrives at the boarding location, for example. Set the boarding waiting time to "0 minutes".

Next, a case will be described in which the user U2 has the same boarding location, scheduled boarding time, and current time as the user U1. If the terminal device travel time of the terminal device 2 of the user U2 to the boarding location is "5 minutes", the user U2 will arrive at the boarding location at "12:00" if the user U2 moves at the current moving speed. That is, the delay time with respect to the scheduled boarding time of the terminal device 2 of the user U2 is "0 minutes". In this case, even if the user U2's travel speed is somewhat slowed down due to traffic conditions (for example, waiting at a red light), he or she can arrive at the boarding location without being significantly delayed from the scheduled boarding time. Therefore, the boarding waiting time setting unit 336 determines that the delay time of the terminal device 2 of the user U2 is relatively short, and sets the boarding waiting time so that the dispatched vehicle 4 can wait when the terminal device 2 arrives at the boarding location. For example, set the waiting time to "10 minutes".

In this way, if the boarding waiting time setting unit 336 determines that even if the user U1 hurries to move, he or she will not be able to make it in time for the scheduled boarding time, that is, the delay time of the terminal device 2 is long, the boarding waiting time setting unit 336 sets the delay time. Set the waiting time for boarding to be shorter than when the waiting time is short. As a result, in the example of the user U1 described above, the vehicle allocation plan can be canceled when the scheduled boarding time "12:00" has elapsed. Therefore, no wasted waiting time occurs for users who are not willing to come to the boarding location or users who are clearly unable to arrive in time for the scheduled boarding time. Further, in the example of the user U2 described above, the dispatch vehicle 4 can wait for the user who is moving in time for the scheduled boarding time.

Note that the history of position information of the terminal device 2 may be used to set the boarding waiting time. For example, the boarding waiting time setting unit 336 determines whether the user is heading to the boarding location based on the history of the location information of the terminal device 2. If the boarding waiting time setting unit 336 determines that the user is not heading to the boarding location, that is, if the user has a history of taking detours on the way and will not be able to make it in time for the scheduled boarding time, The boarding waiting time may be shortened. According to this, it is possible to shorten the time it takes to wait for a user who is delayed by taking a detour instead of heading straight to the boarding location.

The vehicle allocation presentation information transmitting section 337 transmits vehicle allocation presentation information including the boarding waiting time to the terminal device 2 through the communication section 32 . The vehicle allocation presentation information is information regarding the vehicle allocation plan set in the vehicle allocation planning section 331. Specifically, the dispatch presentation information includes information regarding the dispatch vehicle 4 to be dispatched to the user (for example, vehicle type, vehicle number, etc.), the boarding location of the dispatch vehicle 4 (dispatch station or boarding/alighting point), and the boarding schedule. The information includes the time, the boarding waiting time during which the dispatched vehicle 4 waits for the arrival of the user at the boarding location, and the current time.

FIG. 3A shows an example of vehicle allocation presentation information transmitted to the terminal device 2A of the user U1 shown in FIG. 2 and displayed on the display 21. On the display 21, the current time "11:55", the scheduled boarding time "12:00", and the boarding waiting time are displayed in order from the top as dispatch presentation information. The boarding waiting time is displayed as, for example, "Ride available time is approximately 0 minutes from 12:00." Further, below the boarding waiting time, "boarding location" indicating the boarding location, an icon indicating the dispatched vehicle 4 headed for the boarding location, and the user U1, and a general movement from the current location of the user U1 to the boarding location are displayed. The route will be displayed. Furthermore, the travel time of the user U1 to the boarding location is displayed near the icon of the user U1. The length of the travel route of the user U1 displayed on the display 21 changes depending on the length of the travel time.

Further, FIG. 3(B) shows an example of vehicle allocation presentation information transmitted to the terminal device 2B of the user U2 shown in FIG. 2 and displayed on the display 21. On the display 21, like the terminal device 2A of the user U1, the current time "11:55", the scheduled boarding time "12:00", and the waiting time for boarding are displayed in order from the top. The boarding waiting time is displayed as, for example, "Ride available time is approximately 10 minutes from 12:00." Further, below the boarding waiting time, "boarding location" indicating the boarding location, the dispatch vehicle 4 headed for the boarding location, an icon indicating user U2's home, and a general movement from the current location of user U2 to the boarding location The route will be displayed. Further, near the icon of the user U2, the travel time to the boarding location of the user U2 is displayed. The length of the travel route of the user U2 displayed on the display 21 changes depending on the length of the travel time. Therefore, the moving route of the user U2 is displayed shorter than the moving route of the user U1 shown in FIG. 3(A).

In this way, even if the user U1 hurries to move, he or she will not be able to make it in time for the scheduled boarding time, that is, if the delay time of the terminal device 2 is relatively long, a short boarding waiting time will be displayed as the dispatch presentation information. . Therefore, the user U1 can decide for himself that it is impossible to arrive at the boarding location by the scheduled boarding time and cancel the reservation for the ride dispatch service. Furthermore, in the case of user U2, it is possible to determine that the dispatched vehicle 4 will wait at the boarding location even if the scheduled boarding time has passed somewhat, so that the user can move to the boarding location without being too late for the scheduled boarding time. .

Note that when the vehicle allocation planning unit 331 cancels the vehicle allocation plan, if the next reservation for the allocated vehicle 4 is vacant, the boarding waiting time may be extended. Specifically, the boarding waiting time setting unit 336 acquires the reservation information of the dispatched vehicle 4 from the vehicle information in the database 31, checks the next reservation status of the dispatched vehicle 4 from this reservation information, and determines whether there is no next reservation. If this is determined, the boarding waiting time may be extended. In addition, when the boarding waiting time is extended, the vehicle allocation presentation information transmitting unit 337 transmits the vehicle arrangement presentation information including the newly set boarding waiting time to the terminal device 2. According to this, the dispatched vehicle 4 that has been dispatched to the pick-up location is not returned to the dispatch station, so that the dispatched vehicle 4 can be effectively utilized.

Next, a procedure for the vehicle dispatch control device 3 to dispatch the dispatch vehicle 4 will be described with reference to the flowcharts shown in FIGS. 4 and 5. First, in step S<b>1 , the vehicle allocation planning unit 331 uses the communication unit 32 to obtain a vehicle allocation request transmitted from the terminal device 2 . Next, in step S2, the vehicle allocation planning unit 331 sets a vehicle allocation plan based on the acquired vehicle allocation request. The vehicle dispatch planning unit 331 prepares, as a vehicle dispatch plan, the dispatch vehicle 4 to be dispatched to the user, the boarding location and scheduled boarding time of the dispatch vehicle 4, the destination of the dispatch vehicle 4, and the dispatch route from the boarding location to the destination. Set. In step S3, the vehicle allocation planning unit 331 transmits the set vehicle allocation plan to the on-vehicle device 41 of the vehicle allocation vehicle 4 through the communication unit 32. The on-vehicle device 41 controls the travel control device of the dispatched vehicle 4 based on the dispatch plan transmitted from the dispatch control device 3, and causes the dispatched vehicle 4 to autonomously travel toward the boarding location of the dispatch plan.

Next, in step S4, the boarding waiting time setting unit 336 sets the boarding waiting time. In step S41 shown in FIG. 5, the terminal information acquisition unit 332 acquires position information from the terminal device 2 using the communication unit 32. In step S<b>42 , the vehicle information acquisition unit 333 acquires position information from the on-vehicle device 41 of the dispatched vehicle 4 using the communication unit 32 . In step S43, the terminal device travel time calculation unit 334 calculates the time required for the terminal device 2 to arrive at the boarding location based on the location information of the boarding location, the location information of the terminal device 2, and the moving speed of the terminal device 2. This terminal device travel time is calculated. In step S44, the vehicle travel time calculation unit 335 calculates the time it takes for the dispatch vehicle 4 to arrive at the pick-up location based on the position information of the pick-up location, the position information of the dispatch vehicle 4, and the moving speed of the dispatch vehicle 4. Calculate vehicle travel time.

Next, in step S45, the boarding waiting time setting unit 336 determines that the arrival of the terminal device 2 at the boarding location is relative to the arrival of the dispatched vehicle 4 at the boarding location based on the terminal device travel time and the vehicle travel time. Determine whether you will be late. If the boarding waiting time setting unit 336 determines that the arrival of the terminal device 2 at the boarding location will be delayed relative to the arrival at the boarding location of the dispatched vehicle 4, in step S46, the terminal device 2 Calculate the delay time for arriving late.

Next, the boarding waiting time setting unit 336 sets the boarding waiting time based on the calculated delay time. Specifically, the boarding waiting time setting unit 336 determines whether the calculated delay time is relatively long in step S47. The boarding waiting time setting unit 336 determines that even if the user's travel speed slows down a little, the user arrives at the boarding location without much delay from the scheduled boarding time, that is, the delay time of the terminal device 2 is relatively short. If so, in step S48, a boarding waiting time is set so that the dispatched vehicle 4 will be waiting when the user arrives at the boarding location. For example, since user U2 shown in FIG. 2 can arrive at the boarding location without much delay from the scheduled boarding time, the boarding waiting time is set to, for example, "10 minutes."

Further, in step S49, if the boarding waiting time setting unit 336 does not make it in time for the scheduled boarding time even if the user hurries to move, that is, if it is determined that the delay time of the terminal device 2 is relatively long, The boarding standby time is set so that the boarding standby time is shorter than the time when the terminal device 2 arrives at the boarding place. For example, for the user U1 shown in FIG. 2, even if the user U1 moves quickly, he will not be able to make it in time for the scheduled boarding time, so the boarding waiting time is set to, for example, "0 minutes."

Next, in step S5 shown in FIG. 4, the vehicle allocation presentation information transmitting section 337 transmits the vehicle allocation presentation information including the set boarding waiting time to the terminal device 2 through the communication section 32. The terminal device 2 displays the vehicle dispatch presentation information transmitted from the vehicle dispatch control device 3 on the display 21. FIG. 3(A) shows the terminal device 2A of the user U1 shown in FIG. The terminal device 2A is the terminal device of the user U1 whose boarding waiting time is set in step S49 so that the boarding waiting time is shorter than the time when the terminal device 2A arrives at the boarding location. Moreover, FIG. 3(B) shows the terminal device 2B of the user U2 shown in FIG. The terminal device 2B is the terminal device of the user U2 whose boarding waiting time is set in step S48 so that the dispatched vehicle 4 is waiting when the terminal device 2B arrives at the boarding location.

Next, in step S6, the vehicle allocation planning unit 331 determines whether the allocated vehicle 4 has arrived at the boarding location based on the position information of the allocated vehicle 4. When the vehicle allocation planning unit 331 determines that the vehicle allocation vehicle 4 has arrived at the boarding location, the vehicle allocation planning unit 331 determines whether the user has boarded the vehicle allocation vehicle 4 in step S7. Whether or not the user has boarded the dispatch vehicle 4 is determined based on, for example, the result of the authentication operation, the detection result of a sensor installed in the interior of the dispatch vehicle 4, and the like. If it is determined that the user has boarded the dispatched vehicle 4, the dispatch planning unit 331 causes the on-vehicle device 41 to control the travel control device of the dispatched vehicle 4 in the next step S8, and causes the dispatched vehicle 4 to move according to the dispatched vehicle 4. Drive autonomously towards the destination.

Furthermore, if it is determined in step S7 that the user is not on board the dispatched vehicle 4, the dispatch planning unit 331 determines whether the current time has reached the scheduled boarding time in the next step S10. do. If the current time has reached the scheduled boarding time, the vehicle allocation planning unit 331 determines whether or not the current time has passed the boarding waiting time in the next step S11. If the vehicle allocation planning unit 331 determines that the current time has passed the boarding waiting time, the vehicle allocation planning unit 331 cancels the vehicle allocation plan in the next step S12.

As described above, according to the vehicle dispatch control system 1 according to the present embodiment, a vehicle dispatch plan including the dispatch vehicle 4 to be dispatched to the user and the boarding location of the dispatch vehicle 4 is set based on the vehicle dispatch request, and the vehicle dispatch plan is set based on the dispatch request. A vehicle allocation planning section 331 that causes the vehicle 4 to travel toward the boarding location, a terminal information acquisition section 332 that acquires the position information of the user's terminal device 2, and a vehicle information acquisition section 333 that acquires the position information of the vehicle allocation vehicle 4. A terminal device travel time calculation unit 334 calculates the terminal device travel time required for the terminal device 2 to arrive at the pick-up location based on the position information of the terminal device 2; The present invention includes a vehicle travel time calculation section 335 that calculates the vehicle travel time required for the vehicle 4 to arrive at the boarding location, and a boarding waiting time setting section 336 that sets the boarding waiting time of the dispatched vehicle 4 at the boarding location. Then, the boarding waiting time setting unit 336 determines whether or not the arrival of the terminal device 2 at the boarding location will be delayed relative to the arrival of the dispatched vehicle 4 at the boarding location, based on the terminal device travel time and the vehicle travel time. If it is determined that the arrival of the terminal device 2 at the pick-up location is delayed relative to the arrival of the dispatched vehicle 4 at the pick-up location, the delay time during which the terminal device 2 arrives later than the dispatched vehicle 4 is calculated. When the delay time is long, the boarding waiting time is set shorter than when the delay time is short.

In this way, if the boarding waiting time setting unit 336 determines that even if the user hurries to move, he or she will not be able to make it in time for the scheduled boarding time, that is, the delay time of the terminal device 2 is long, the boarding waiting time setting unit 336 sets the delay time. Set the waiting time for boarding to be shorter than when it is short. This eliminates unnecessary waiting time for users who are not willing to come to the boarding location or who are clearly unable to arrive in time for the scheduled boarding time. Further, it is possible to wait for a user who is moving in time for the scheduled boarding time.

According to the vehicle dispatch control system 1 according to the present embodiment, the vehicle dispatch planning unit 331 sets the scheduled boarding time for boarding the dispatched vehicle 4 at the boarding location based on the dispatch request, and the boarding waiting time setting unit 336 , the waiting time from the scheduled boarding time is set as the boarding waiting time. In this way, the waiting time for boarding is set as the time for waiting for the terminal device 2 after the scheduled boarding time, so it is possible to reduce unnecessary waiting time after the scheduled boarding time.

According to the vehicle allocation control system 1 according to the present embodiment, the vehicle allocation planning unit 331 determines whether the terminal device 2 can arrive at the boarding location before the boarding waiting time elapses, and at the point in time when it is determined that the terminal device 2 cannot arrive at the boarding location. to cancel the dispatch plan. As a result, the dispatch plan can be canceled without waiting for a user who does not want to come to the pick-up location or a user who is clearly unable to arrive in time for the scheduled boarding time, so the dispatch vehicle 4 can be used effectively.

According to the vehicle dispatch control system 1 according to the present embodiment, the vehicle dispatch planning unit 331 cancels the vehicle dispatch plan after the scheduled boarding time has elapsed. In other words, even if the terminal device 2 determines that the terminal device 2 cannot arrive at the boarding location by the time the boarding waiting time has elapsed, the vehicle dispatch planning unit 331 respects the user's intention to make the vehicle dispatch request and determines whether the scheduled boarding time has elapsed. Until then, we will not cancel any dispatch plans. As a result, for example, when a user is traveling to a boarding location, the user can change the mode of transportation they are currently using (e.g., walking) to a mode of transportation that is faster (e.g., bicycle, car, etc.) and plan on boarding the vehicle. If the user is on time, the user can board the dispatched vehicle 4.

According to the vehicle dispatch control system 1 according to the present embodiment, the vehicle dispatch planning unit 331 acquires reservation information of the dispatch vehicle 4 from the database 31 that stores information regarding the dispatch vehicle 4, and makes the next reservation for the dispatch vehicle 4 based on the reservation information. If it is determined that there is no vehicle, the boarding waiting time will be extended. According to this, the dispatched vehicle 4 that has been dispatched to the pick-up location is not returned to the dispatch station, so that the dispatched vehicle 4 can be effectively utilized.

According to the vehicle allocation control system 1 according to the present embodiment, the vehicle allocation presentation information transmitting unit 337 is provided that transmits vehicle allocation presentation information including the boarding waiting time to the terminal device 2. Further, the vehicle allocation presentation information includes the current time and the scheduled boarding time. Thereby, the user can check the vehicle allocation presentation information and accurately understand his/her own movement status. Further, a user who cannot arrive at the boarding location by the time the boarding waiting time elapses even if he or she moves in a hurry can cancel the reservation for the dispatch service at his or her own discretion. Furthermore, a user who is able to arrive at the boarding location before the boarding waiting time elapses can determine that the dispatched vehicle 4 will wait at the boarding location even if the scheduled boarding time has passed a little, so the user will not be too late for the scheduled boarding time. You can move to the boarding location.

According to the vehicle allocation control system 1 according to the present embodiment, the terminal device travel time calculation unit 334 calculates the terminal device travel time based on the information regarding the travel speed of the terminal device 2. As information regarding the moving speed of the terminal device 2, information such as the user's age, gender, and whether or not the user uses a wheelchair, bicycle, etc. can be used. Thereby, the moving speed of the terminal device 2 can be appropriately set, and accurate terminal device moving time can be calculated.

According to the vehicle allocation control system 1 according to the present embodiment, the boarding waiting time setting unit 336 determines whether or not the terminal device 2 is heading to the boarding location based on the history of the position information of the terminal device 2, and To shorten boarding waiting time when it is determined that a device 2 is not heading to a boarding place. According to this, it is possible to shorten the time it takes to wait for a user who is delayed by taking a detour instead of heading straight to the boarding location.

《Second embodiment》
Next, a second embodiment of a vehicle dispatch control system implementing a vehicle dispatch control device, a vehicle dispatch control system, and a vehicle dispatch control method according to the present invention will be described. Note that the same components as in the first embodiment are given the same reference numerals as in the first embodiment, and a detailed explanation will be omitted. This embodiment differs from the first embodiment in the mode of the vehicle assignment presentation information transmitted from the vehicle assignment presentation information transmitter 337 to the terminal device 2 and displayed on the terminal device 2.

The vehicle allocation presentation information transmitting unit 337 of the present embodiment causes the display 21 of the terminal device 2 to display the boarding waiting time as the vehicle allocation presentation information by an image whose display form changes as time passes. 6(A) and 6(B) show changes in the same vehicle allocation presentation information over time, and FIG. 6(B) shows the state 2 minutes after FIG. 6(A). In the vehicle allocation presentation information shown in FIGS. 6A and 6B, the current time and the boarding available time, which is the boarding waiting time, are displayed in order from the top of the display 21. Further, below the available boarding time, an icon of the boarding location, an icon of the dispatched vehicle 4, an icon of the user heading to the boarding location, and a general travel route from the user's current location to the boarding location are displayed. . The position of the user's icon relative to the movement route changes depending on the position information of the user's terminal device 2 .

The ride available time in the vehicle allocation presentation information is expressed by an image whose display form changes over time and characters displayed within this image. In this embodiment, a so-called progress bar 21a is used for an image whose display form changes over time. The progress bar 21a displays the progress of processing and the passage of time by coloring a horizontally arranged bar-shaped display range and decreasing the area of the colored portion as time passes.

In this way, by using an image whose display form changes over time to display the boarding time that indicates boarding waiting time, the user can easily understand the remaining boarding time in the dispatched vehicle 4 visually. can be conveyed clearly.

《Third embodiment》
Next, a third embodiment of a vehicle dispatch control system implementing a vehicle dispatch control device, a vehicle dispatch control system, and a vehicle dispatch control method according to the present invention will be described. Note that the same components as in the first embodiment are given the same reference numerals as in the first embodiment, and a detailed explanation will be omitted. Similar to the second embodiment, this embodiment differs from the first embodiment in the aspect of the vehicle assignment presentation information transmitted from the vehicle assignment presentation information transmitter 337 to the terminal device 2 and displayed on the terminal device 2.

The vehicle allocation presentation information transmitting unit 337 of the present embodiment causes the display 21 of the terminal device 2 to display the boarding waiting time as the vehicle allocation presentation information by a distance range image indicating the distance range within which the ride allocation vehicle 4 can be boarded, and displays the distance range image. is to reduce the display area as time passes. 7(A) and 7(B) show changes in the same vehicle allocation presentation information over time, and FIG. 7(B) shows the state 2 minutes after FIG. 7(A). In the vehicle assignment presentation information shown in FIGS. 7(A) and 7(B), the current time and a distance range image 21b indicating the distance range within which the vehicle 4 can be boarded are displayed in order from the top of the display 21. The distance range image 21b is a circular image centered on the icon 21c indicating the boarding location, and if the icon indicating the user is within this circle, the user can board the dispatched vehicle 4 before the boarding waiting time elapses. It shows that. The distance range image 21b changes in size over time. Further, in the distance range image 21b, an icon of the boarding location and an icon of the dispatched vehicle 4 are displayed, and in the vicinity of the distance range image 21b, an icon of the user heading to the boarding location, and an icon of the user heading from the user's current location to the boarding location are displayed. A rough route will be displayed. The position of the user's icon with respect to the movement route changes depending on the position information of the terminal device 2.

In this way, by using the distance range image 21b showing the range of distance within which it is possible to board the dispatched vehicle 4 to display the boarding waiting time, it is possible for the user to understand whether or not the user is in a position where it is possible to board the dispatched vehicle 4. Can be easily conveyed visually.

《Fourth embodiment》
Next, a fourth embodiment of a vehicle dispatch control system implementing a vehicle dispatch control device, a vehicle dispatch control system, and a vehicle dispatch control method according to the present invention will be described. Note that the same components as in the first embodiment are given the same reference numerals as in the first embodiment, and a detailed explanation will be omitted. This embodiment differs from the first embodiment in the timing of setting the boarding waiting time and transmitting the vehicle allocation presentation information including the boarding waiting time to the terminal device 2.

As shown in the flowchart of FIG. 8, the vehicle dispatch planning unit 331 of the vehicle dispatch control system according to the present embodiment acquires a vehicle dispatch request (step S1), sets a vehicle dispatch plan (step S2), and sends the dispatch vehicle 4 to the vehicle dispatch plan. (Step S3), and transmits vehicle allocation presentation information regarding the vehicle allocation plan to the terminal device 2 (Step S20). In step S21, the dispatch planning unit 331 determines whether the dispatch vehicle 4 has arrived within a predetermined distance from the boarding location, based on the position information of the dispatch vehicle 4. Any distance can be set as the predetermined distance from the boarding location.

If it is determined that the dispatched vehicle 4 has arrived within a predetermined distance from the boarding location, the boarding waiting time setting unit 336 sets a boarding waiting time in step S22. Further, the vehicle allocation presentation information transmitting unit 337 transmits vehicle allocation presentation information including the set boarding waiting time to the terminal device 2 in step S23. Note that in step S22 and step S23, the same processing as in step S4 and step S5 of the first embodiment is performed, so a detailed explanation will be omitted.

Further, the vehicle allocation planning unit 331 determines whether the allocated vehicle 4 has arrived at the boarding location in step S6. If it is determined that the dispatched vehicle 4 has arrived at the boarding location, the boarding waiting time setting unit 336 resets the boarding waiting time in step S24. Further, the vehicle allocation presentation information transmitting unit 337 transmits vehicle allocation presentation information including the reset boarding waiting time to the terminal device 2 in step S25. Note that in step S24 and step S25, the same processing as in step S4 and step S5 of the first embodiment is performed, so a detailed explanation will be omitted.

Further, in step S10, the vehicle allocation planning unit 331 determines whether the current time has reached the scheduled boarding time. If it is determined that the current time has reached the scheduled boarding time, the boarding waiting time setting unit 336 resets the boarding waiting time in step S26. Further, the vehicle allocation presentation information transmitting unit 337 transmits vehicle allocation presentation information including the reset boarding waiting time to the terminal device 2 in step S27. Note that in step S26 and step S27, the same processing as in step S4 and step S5 of the first embodiment is performed, so a detailed explanation will be omitted.

As described above, in this embodiment, the boarding waiting time is determined at the timing when the dispatched vehicle 4 arrives within a predetermined distance from the boarding location, at the timing at which the dispatched vehicle 4 arrives at the boarding location, and at the timing at which the scheduled boarding time is reached. The settings are reset and the terminal device 2 is notified. This allows the user to be notified of changes in the boarding waiting time at a timely timing, so the user can check the dispatch presentation information and accurately understand his or her own travel status. Further, a user who cannot arrive at the boarding location by the time the boarding waiting time elapses even if he or she moves in a hurry can cancel the reservation for the dispatch service at his or her own discretion. Furthermore, a user who is able to arrive at the boarding location before the boarding waiting time elapses can determine that the dispatched vehicle 4 will wait at the boarding location even if the scheduled boarding time has passed a little, so the user will not be too late for the scheduled boarding time. You can move to the boarding location.

Note that a plurality of distances may be set as the predetermined distance from the boarding location. For example, a first predetermined distance, a second predetermined distance, and a third predetermined distance are set in order of distance from the boarding location, and when the dispatched vehicle 4 reaches each predetermined distance, the boarding waiting time is set. It's okay. Furthermore, in the present embodiment, the waiting time for boarding is set when the dispatched vehicle 4 arrives within a predetermined distance from the boarding location, when the dispatched vehicle 4 arrives at the boarding location, and when the scheduled boarding time arrives. The boarding waiting time may be set by combining at least one of these timings or any timing.

1...Vehicle dispatch control system 2...Terminal device 21...Touch panel type display panel 22...Communication unit 23...Position detection unit 24...Control unit 3...Vehicle dispatch control device 31...Database 32...Communication unit 33...Control unit 331...Vehicle dispatch planning unit 232 ...Terminal information acquisition unit 333...Vehicle information acquisition unit 334...Terminal device travel time calculation unit 335...Vehicle travel time calculation unit 336...Boarding waiting time setting unit 337...Vehicle allocation presentation information transmission unit 4...Vehicle allocation vehicle 41...Vehicle-mounted device 411... Communication unit 412...Position detection unit 413...Control unit

Claims (14)

Obtaining a vehicle dispatch request input into a terminal device, setting a vehicle dispatch plan including a dispatch vehicle and a boarding location for the dispatch vehicle based on the vehicle dispatch request, and driving the dispatch vehicle to the boarding location. Vehicle dispatch planning department and
a terminal information acquisition unit that acquires location information of the terminal device;
a vehicle information acquisition unit that acquires position information of the dispatch vehicle;
a terminal device travel time calculation unit that calculates the terminal device travel time required for the terminal device to move to the boarding location based on the position information of the terminal device;
a vehicle travel time calculation unit that calculates a vehicle travel time required for the dispatch vehicle to move to the boarding location based on the position information of the dispatch vehicle;
a boarding waiting time setting unit that sets a boarding waiting time for the dispatched vehicle at the boarding location;
The boarding waiting time setting section includes:
Based on the terminal device travel time and the vehicle travel time, determine whether the terminal device arrives at the boarding location later than the dispatch vehicle arrives at the boarding location;
If it is determined that the arrival of the terminal device at the pick-up location is delayed relative to the arrival of the dispatch vehicle at the pick-up location, a delay time during which the terminal device arrives later than the dispatch vehicle is calculated. ,
When the delay time is long, the vehicle dispatch control device sets the boarding waiting time to be shorter than when the delay time is short. The vehicle dispatch planning unit sets a scheduled boarding time for boarding the dispatch vehicle at the boarding location based on the vehicle dispatch request;
The vehicle dispatch control device according to claim 1, wherein the boarding waiting time setting unit sets a waiting time from the scheduled boarding time as the boarding waiting time. 3. The vehicle allocation planning unit determines whether the terminal device can arrive at the boarding location before the boarding waiting time elapses, and cancels the vehicle allocation plan at the time when it is determined that the terminal device cannot arrive at the boarding location. The vehicle dispatch control device described. The vehicle dispatch control device according to claim 3, wherein the vehicle dispatch planning unit cancels the vehicle dispatch plan after the scheduled boarding time has elapsed. The boarding waiting time setting unit acquires reservation information of the dispatch vehicle from a database that stores information regarding the dispatch vehicle, and when it is determined from the reservation information that there is no next reservation for the dispatch vehicle, The vehicle dispatch control device according to any one of claims 2 to 4, wherein the boarding waiting time is extended. The vehicle dispatch control device according to any one of claims 2 to 5, further comprising a vehicle dispatch presentation information transmitter that transmits vehicle dispatch presentation information including the boarding waiting time to the terminal device. The vehicle dispatch control device according to claim 6, wherein the vehicle dispatch presentation information includes the current time and the scheduled boarding time. The boarding waiting time setting unit is configured to set the boarding waiting time setting unit to set the boarding waiting time when the dispatched vehicle enters a predetermined distance range from the boarding location, when the current time reaches the scheduled boarding time, or when the dispatched vehicle arrives at the boarding location. The vehicle allocation control device according to claim 6 or 7, wherein the ride waiting time is set at at least one of the following timings, and the vehicle allocation presentation information transmitting unit transmits the vehicle allocation presentation information to the terminal device. 9. The vehicle allocation presentation information transmitter causes the ride waiting time to be displayed on the display section of the terminal device using an image whose display format changes as time elapses, based on the vehicle allocation presentation information. The vehicle dispatch control device described in section. The dispatch presentation information transmitting unit causes the ride waiting time to be displayed on the display unit of the terminal device by a distance range image indicating a distance range within which riding in the dispatch vehicle is possible, based on the dispatch presentation information, and displays the waiting time on the display unit of the terminal device. The vehicle dispatch control device according to any one of claims 6 to 8, wherein the display area becomes smaller as time passes. The vehicle allocation control device according to claim 1, wherein the terminal device travel time calculation unit calculates the terminal device travel time based on information related to the travel speed of the terminal device. The boarding waiting time setting unit determines whether the terminal device has moved to the boarding location based on the history of location information of the terminal device, and determines whether the terminal device has not moved to the boarding location. The vehicle dispatch control device according to any one of claims 1 to 11, wherein the vehicle dispatch control device shortens the boarding waiting time when it is determined that A vehicle dispatch control system comprising a terminal device into which a vehicle dispatch request is input, and a vehicle dispatch control device that acquires the vehicle dispatch request from the terminal device and dispatches a dispatch vehicle,
The vehicle dispatch control device includes:
a vehicle dispatch planning unit that sets a vehicle dispatch plan including the dispatched vehicle and a boarding location for the dispatched vehicle based on the dispatched vehicle request, and causes the dispatched vehicle to travel to the boarding location;
a terminal information acquisition unit that acquires location information of the terminal device;
a vehicle information acquisition unit that acquires position information of the dispatch vehicle;
a terminal device travel time calculation unit that calculates the terminal device travel time required for the terminal device to move to the boarding location based on the position information of the terminal device;
a vehicle travel time calculation unit that calculates a vehicle travel time required for the dispatch vehicle to move to the boarding location based on the position information of the dispatch vehicle;
a boarding waiting time setting unit that sets a boarding waiting time for the dispatched vehicle at the boarding location;
The boarding waiting time setting section includes:
Based on the terminal device travel time and the vehicle travel time, determine whether the terminal device arrives at the boarding location later than the dispatch vehicle arrives at the boarding location;
If it is determined that the terminal device arrives at the pick-up location later than the arrival of the dispatch vehicle at the pick-up location, the terminal device calculates a delay time during which the terminal device arrives later than the dispatch vehicle. ,
When the delay time is long, the vehicle waiting time is set to be shorter than when the delay time is short. obtaining a vehicle dispatch request input into a terminal device, and setting a vehicle dispatch plan including a dispatch vehicle and a boarding location for the dispatch vehicle based on the vehicle dispatch request;
driving the dispatch vehicle to the pick-up location;
acquiring location information of the terminal device;
acquiring location information of the dispatch vehicle;
calculating the terminal device travel time required for the terminal device to move to the boarding location based on the location information of the terminal device;
calculating a vehicle travel time required for the dispatch vehicle to move to the boarding location based on the position information of the dispatch vehicle;
a step of setting a boarding waiting time for the dispatched vehicle at the boarding location;
The step of setting the boarding waiting time includes:
Based on the terminal device travel time and the vehicle travel time, determining whether the terminal device arrives at the boarding location later than the dispatch vehicle arrives at the boarding location;
If it is determined that the arrival of the terminal device at the pick-up location is delayed relative to the arrival of the dispatch vehicle at the pick-up location, a delay time during which the terminal device arrives later than the dispatch vehicle is calculated. step and
A vehicle allocation control method comprising the step of setting the boarding waiting time to be shorter when the delay time is long than when the delay time is short.

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