JP7411220B2 - Information sharing support system - Google Patents

Description

The present invention enables an information sharer to accurately and quickly understand shared information content related to a predetermined topic provided by an information provider, and for the information provider and the information sharer to share an understanding of the shared information content. Regarding information sharing support system.

In many business organizations, such as non-profit organizations such as government offices, NPO corporations, and university corporations, there is a linear management line from the chief operating officer represented by the president/chairman to general employees and staff. In addition to information exchange, business organizations usually have multiple businesses, affiliated companies, and other internal organizations, and have relationships with customers outside the organization.・Executive organizations for sales, research, sales, legal affairs, etc. will be formed, and practical staff, including members of the management line, will serve as managing directors or concurrently, and cross-sectional information exchange will take place.

In order to ultimately centralize this information exchange for decision-making in the business organization, important content subject to information exchange must be shared within a complex and wide-ranging organization comprised of management lines and operational staff. It is necessary to share it as shared information content.

Shared information content is added to solve problems that arise in individual business themes that are further subdivided for each business theme, in order to achieve multiple business themes of a business organization under a complex and wide-ranging organization. It is a collection of valuable information (hereinafter referred to as ``knowledge''), and each piece of knowledge is desired to be shared among line staff members within an organization related to individual business themes.

The above knowledge is shared within related organizations through regular meetings, dissemination of documents by email, exchange of opinions via the company intranet, regular internal training, and internal e-mails created for each issue related to individual business themes. This has been done through training for each employee using a learning system (for example, Patent Document 1).

Japanese Patent Application Publication No. 2010-277202

In recent years, as business organizations have become larger, more complex, broader in scope, and increasingly AI-managed, issues that arise in individual business themes cannot be addressed by the people involved in each individual business theme alone, and are now being handled by multiple groups that go beyond the individual business theme. Accurate and prompt responses may be required by stakeholders across individual businesses.

For example, in the case of a case where it is discovered that there is a defect in the functionality of a customer product developed under the individual business theme, the person in charge of the development department that designed the product function for the individual business theme (an expert on product functionality) ) will act as an information provider and share the defect information with related parties (non-experts regarding product functions) such as the public relations department, production department, each branch office, and sales department for each customer, including the background of the case and the contents of the defect. There are cases where it is necessary to accurately and quickly disseminate knowledge for solving problems related to defective functions, such as causes, provisional responses, and determined responses.

However, because the people involved do not necessarily have the same level of understanding of defective functions as the person in charge of the development department, knowledge information is not shared sufficiently, and customer responses to defective products are incorrect, resulting in There is a risk of lowering the credibility of the entire business organization.

Unlike simple business communications, knowledge for solving problems needs to be shared accurately and quickly by non-experts as expert knowledge, so traditional information sharing systems such as regular meetings and e-mail documents When disseminating information through circulars, exchanging opinions via the company intranet and TV conferences, regular in-house training, and training for each employee using an in-house e-learning system created for each individual business theme, the following circumstances make it difficult to acquire knowledge. Accurate and rapid sharing is hindered, making it impossible to fully solve problems:

(1) It is not easy to quickly create complex knowledge that should be provided by experts in a way that is easy for non-experts to understand;

(2) In cases where it is not possible to solve problems practically by simply bringing together non-expert management lines, and where non-expert practical staff members are spread across a wide range of regions, it is important to There is no time to get together and have a meeting;

(3) In email circulation, each non-expert may have a different understanding of the issue and may misunderstand the issue;

(4) For non-experts, it takes time to understand information that requires specialized knowledge, and it is difficult to understand it accurately and quickly during daily work, and e-learning systems and self-study take time, so it is difficult to respond quickly. I can't.

The present invention enables an information provider to quickly create and provide shared information content related to a predetermined topic, and allows multiple information sharers to accurately and quickly understand and share the shared information content as information. The objective is to provide an information sharing support system that allows providers and information sharers to share and understand.

The present invention
[1] An information sharing support system comprising an information processing program and library that causes a computer to execute Step 1, Step 2, and Step 3,
The step 1 is a step in which the information provider activates a shared information content creation function for creating shared information content related to a predetermined subject, and causes the information provider to create the shared information content,
The step 2 is a step of electronically storing the shared information content created in the step 1 in the library,
The step 3 is a step of activating a learning support function for the information sharer to understand the shared information content stored in the library, and causing the information sharer to learn the shared information content. A shared support system.

According to the present invention, an information provider can quickly create and provide shared information content related to a predetermined topic provided by an information provider, and a plurality of information sharers can accurately and quickly understand the shared information content. It is possible to provide an information sharing support system for shared understanding between information providers and information sharers.

1 is a schematic diagram of Embodiment Example 1 of the present invention 1. FIG. This is an example of the shared information content displayed on the information sharer's terminal in step 3 of the embodiment example 1 of the present invention 1, which is downloaded by the information sharer by accessing the library via the shared information content creation function. . It is an example of the question information input screen displayed on the information provider's terminal in step 1 of the embodiment example 2 of the present invention 1. This is an example of the shared information content that is displayed on the information sharer's terminal in step 3 of the embodiment example 2 of the present invention 1 and is downloaded by the information sharer by accessing the library via the shared information content creation function. . This is an example of the shared information content that is displayed on the information sharer's terminal in step 3 of the embodiment example 2 of the present invention 1 and is downloaded by the information sharer by accessing the library via the shared information content creation function. . This is an example of the shared information content that is displayed on the information sharer's terminal in step 3 of the embodiment example 2 of the present invention 1 and is downloaded by the information sharer by accessing the library via the shared information content creation function. . This is an example of the shared information content that is displayed on the information sharer's terminal in step 3 of the embodiment example 2 of the present invention 1 and is downloaded by the information sharer by accessing the library via the shared information content creation function. . This is an example in which the parties and the Groups to which they belong in the first and second embodiments of the first embodiment of the present invention form a hierarchy of jurisdiction on a business organization. This is an example of the platform function of the present invention 1, in which the parties of the embodiments 1 and 2 of the present invention 1 and the groups to which they belong can share information via the library of the present invention 1. This is an example of the platform function of the present invention 1, in which the parties of the embodiments 1 and 2 of the present invention 1 and the groups to which they belong can share information via the library of the present invention 1. This is an example of the platform function of the present invention 1, in which the parties of the embodiments 1 and 2 of the present invention 1 and the groups to which they belong can share information via the library of the present invention 1.

[Invention 1]
《Shared information content》
Shared information content (hereinafter referred to as "shared information content") in the present invention refers to information that can be accurately and quickly shared and understood by multiple information sharers who belong to different categories, such as non-experts who belong to multiple different departments. information that includes knowledge (hereinafter referred to as "knowledge") regarding a given issue that needs to be addressed, typically accurate and prompt This is information that includes knowledge for solving problems.

It is preferable that the knowledge included in the shared information content is text information expressed in sentences (hereinafter referred to as "knowledge text information" ) .

In addition to the knowledge text information, the shared information content includes images, videos, sounds, etc. that correspond to the knowledge text information that the information sharer can sense, in order to help the information sharer understand the knowledge text information accurately and quickly. It is preferable to include information that can be understood visually (hereinafter referred to as "five senses perceptual information"), and text information containing comments and questions from an information provider to an information sharer corresponding to the knowledge text information (hereinafter referred to as "question information"). .

The five sense perceptual information and the question information correspond to meaningful groups such as terms, sentences, paragraphs, and chapters that make up the knowledge text information, as necessary, to improve the understanding of the knowledge text information by information sharers. can be supplemented and contributes to understanding knowledge text information accurately and quickly.

《User of present invention 1》
Users of the information sharing support system (hereinafter referred to as "this system") of the present invention 1 are those involved in a predetermined issue in a business organization,
An information provider who has specialized knowledge and creates and provides shared information content regarding a predetermined issue, and
For example, an information sharer who does not have specialized knowledge, who needs to share and understand the shared information content,
Including the system administrator of this system, as necessary.

Users of this system operate information processing devices (hereinafter collectively referred to as "terminals") such as personal computers and mobile terminals that operate on computers (hereinafter also referred to as "electronically") to access this system. This system can be used electronically.

An information provider is a person (hereinafter also referred to as an "expert") who has sufficient expertise to create and provide countermeasures for the issue as shared information content, and is a person who has expertise in the business organization regarding the management of a given issue. This may be an employee or advisor in charge of a business organization, an employee in charge of a subcontractor organization entrusted with work by a business organization, an expert entrusted with work by a business organization, etc.

An information sharer is a person who does not have the expertise to create and provide shared information content as a countermeasure for the issue (hereinafter also referred to as a "non-expert"), and the information sharer is a person who does not have the expertise to create and provide shared information content as a countermeasure for the issue. Based on the content, it is necessary to understand the shared information content accurately, accurately, and quickly to the extent that countermeasures can be implemented accurately and quickly from each standpoint.

The system administrator will be responsible for making necessary adjustments to support functions associated with upgrades of this system, communicating with users, and updating the user's work history (e.g. work hours, work stages, etc.) accumulated in support functions provided by this system. , answers to questions, work progress rate, analysis results of work history, etc.) through electronic display, requests for support functions by users (e.g., ``Explanation of work progress rate with images/videos,'' ``Explanation of work progress until work deadline, etc.) We will respond within the adjustable range of this system.

《Information sharing support system》
(Users of this system)
For example, the user of the present invention 1 can access the Internet via an electronic network such as the Internet, Intranet, LAN (limited area network), or WAN (wide area network). The system can be used electronically on a cloud (a server available via the Internet) that can be accessed electronically via the Internet.

Even if a person who provides this system to a user (hereinafter referred to as "this system provider") provides and manages this system on an electronic network, the user (for example, the business organization to which the user of invention 1 belongs) ) may build and manage this system.

(platform)
This system does not require a fixed relationship between an information provider who creates shared information content for a specific issue and an information sharer who must understand the shared information content.

If the shared information content creation function, library, and learning support function can all be used using the terminal operated by the user of this system, for example,
When a user P _i with expertise is handling the task A _i (i=1,2,...n) (n is the number of users), for the task _A1 ,
_P1 , as an information provider, creates shared information content CI ₁ through the shared information content creation function, stores the shared information content CI ₁ in the library,
Users other than P ₁ understand shared information content CI ₁ through the learning support function,
Regarding assignment _A2 ,
_P2 creates shared information content CI ₂ as an information provider through the shared information content creation function, stores the shared information content CI ₂ in the library,
Users other than P ₂ understand shared information content CI ₂ through the learning support function,
...
For assignment A _n , P _n creates shared information content CI _n as an information provider via the shared information content creation function, stores the shared information content CI _n in the library,
Users other than P _n can understand the shared information content CI _n through the learning support function,
It can be done.

In other words, for task A _i (i=1,2,...n),
P _i creates a shared information content CI _i as an information provider through a shared information content creation function, stores the shared information content CI _i in a library,
Users other than P _i can understand the shared information content CI _i via the learning support function.

The problem is, for example, when handling A _i and A _j at the same time,
The task A _{i + j} in which A i and A _j are combined is treated as one task, and accordingly,
P _i and P _j are set as an information provider P _{i + j} ,
CI _i and CI _j may be treated as a set of shared information content CI _i+j .

In other words, the present invention 1 allows users to electronically share the library through this system, and as a result, no matter how a business organization is divided into individual businesses, the system can It is possible to provide a platform that allows related parties to share and understand knowledge about issues accurately, accurately, and quickly.

(Information processing programs and libraries)
The system includes causing a computer to execute Step 1, Step 2, and Step 3.

Step 1 is a step in which the information provider activates a shared information content creation function for creating shared information content regarding a predetermined topic, and causes the information provider to create shared information content,
Step 2 is a step of electronically storing the shared information content created in Step 1 in a library,
Step 3 is a step of activating a learning support function for the information sharer to understand the shared information content stored in the library, thereby allowing the information sharer to understand the shared information content accurately and quickly.

Storing electronically in a library in Step 2 means, for example:
Upload the shared information content created in step 1 to the library via the shared information content creation function,
Step 3 refers to enabling the information sharer to access the library via the learning support function and download the shared information content.

(Step 1)
Step 1 in this system is a step in which an information provider activates a shared information content creation function for creating shared information content regarding a predetermined subject, and causes the information provider to create shared information content.

In this system, a shared information content creation function is incorporated into step 1 executed by the computer, and information providers can understand and understand knowledge so that they can accurately and quickly disseminate knowledge related to a given issue to information sharers. It has the following features so that information providers themselves can quickly and easily create shared information content composed of easy learning steps.

(1) This system operates directly on browsers such as Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome, Opera, Safari, etc., and a unique server system for operating this system is installed on the browser. There is no need to create a program suitable for the server system to be incorporated into the server system.

(2) In step 1, from the perspective of allowing information providers to quickly create and provide shared information content, knowledge text information is created using document creation software that can handle long text input such as reports and papers, and tabular documents. It is preferable to be able to input characters in a manner similar to composing an email, using only short text expressions, rather than complex sentences created with layout creation software such as text and images/videos.

(3) In step 1, from the perspective of allowing the information provider to quickly create and provide shared information content, the information provider writes the title, for example, without using programming languages such as HTML, CSS, and JavaScript. It is preferable to be able to create shared information content with the same usability and effort as creating an email, such as → writing the body → pasting the URL in the body → attaching a file.

(4) In step 1, from the perspective of allowing information providers to quickly create and provide shared information content, information such as files, images, videos, etc. that exist electronically outside this system will be It is preferable to designate a symbol indicating the location of the information, such as a resource locator, so that it can be incorporated into the shared information content.

(5) Information sharing content may be created through the following steps from the viewpoint of allowing information providers to quickly create and provide shared information content.

(5-1) Knowledge text information creation step This is a step in which the information provider creates a text containing knowledge text information.
Knowledge text information is written in short sentences (e.g., assuming a text conversation/discussion with the information sharer), such as a tweet (sentence by sentence), so that the information sharer can read the text accurately and quickly. In the case of Japanese, it is preferably within 200 characters, more preferably within 150 characters, even more preferably within 100 characters, even more preferably within 50 characters, and in the case of English, it is preferably within 400 characters, more preferably within 300 characters, and within 200 characters. It is preferable that the user cannot enter more than a predetermined number of characters (more preferably 100 characters or less, and even more preferably 100 characters or less).

(5-2) Five sense perception information setting step Set the five sense perception information corresponding to the knowledge text information. For each meaningful group of terms, sentences, paragraphs, chapters, etc. placed in the knowledge text information, respond as necessary. It may be possible to set the five sense perceptual information to be used.

(5-3) Question information setting step In order for the information sharer to be able to read the text accurately and quickly, for each meaningful group, the content of the meaningful group is provided to the information provider as necessary. It may be possible to set questions to be checked.

(5-4) Index information setting step The information provider sets each information such as terms and five sense perceptual information that make up the shared information content into the information shared content so that the information sharer can search in step 3, which will be described later. It may be possible to input it as corresponding index information.

(Step 2)
Step 2 in this system is a step of electronically storing the shared information content created in Step 1 in a library.

The information sharer can operate the learning support function built into step 3 of this system to electronically access the library and understand the content of the shared information content created by the information provider. .

The library in this system is preferably configured in the following manner, so that shared information content can be quickly and easily stored by information providers and easily accessed by information sharers:

(1) on a server, such as a cloud, that can be accessed electronically via an electronic network, e.g., the Internet;
Enable information providers to access the library and upload shared information content they create to the library for electronic use;
The information sharer may be able to access the library and view the uploaded shared information contents directly on the device, or may be able to download and view the information on the device;

(2) The server where the library is stored may be the same server where this system is stored, or it may be a different server;

(3) The information provider may be able to forcibly display the shared information content stored in the library on the information sharer's terminal, and along with this display, the information provider will notify the information sharer of the shared information. Contact emails such as requests to share content may be sent automatically;

(4) In step 2, the system administrator of this system may be able to manage whether or not the information sharer can access the information sharing content uploaded to the library by the information provider.

When a system administrator manages access to information shared content, for example, when an information provider uploads information shared content to a library, the system administrator must notify the system administrator that the information shared content is subject to management. (hereinafter also referred to as "registering information sharing content"), and the system administrator can only share the information if the registered information sharing content meets the given conditions. The content may be configured to be accessible to information sharers (hereinafter also referred to as "publication").

For example, when an information provider attempts to register information sharing content created, a "Request for Publication" button is displayed on the information provider's terminal along with the name of the information sharing content, and the Information Provider clicks the "Request for Publication" button. When clicked, the information sharing content will be registered, a notification to that effect will be displayed on the system administrator's terminal, and the system administrator will review whether or not to publish the information sharing content and ensure that the given conditions are met. If the information provider does not have the necessary information, the system administrator will correct the information and publish it, or the information provider will be notified electronically that the information cannot be shared, and the information provider who received the notification will be required to share the information. By modifying the content so that it meets the given conditions and repeating the registration and review process, the system administrator can finally update the information sharing content. If certain conditions are met, it will be made public, and if it is not, it will not be made public.
(4) Information sharing content uploaded to the library may be accessed by the information provider by designating the information provider or the system administrator who can or cannot access the information sharing content. It may be possible to specify it.

(Step 3)
Step 3 in this system is a step of activating a learning support function for the information sharer to understand the shared information content stored in the library, and causing the information sharer to learn the shared information content.

The learning support function incorporated in Step 3 is an information sharing function that allows an information sharer who must understand a given task based on the information sharing content to use an electronic device suitable for understanding the task by operating a terminal. This is an information processing function that executes various support functions necessary for accessing and understanding shared information content that can be used by users.

For example, the information sharer may use the learning support function electronically according to the instructions of the learning support function via the display of a terminal that is electronically connected to the cloud (hereinafter referred to as "via the learning support function"), and perform the following: You can do various tasks such as.

Via the support function, the information sharer can select one or more assignments and electronically utilize one or more shared information contents in the library.

At least the shared information content created by the information sharer is stored in the library, and the shared information content references selected and stored references from electronic information that exists electronically in accessible internet space. Informational content may be stored

Shared information content may be created and selected independently by each information provider corresponding to each issue (created/selected electronic information may be further modified/edited (for example, hierarchized by theme) into a set) ( (hereinafter referred to as "creation/selection, etc."), but multiple information providers may jointly create, select, etc. and store the information.

For example, if the shared information content includes knowledge text information, five sense perceptual information, and question information, the learning support function may provide the following aspects so that the information sharer can quickly and accurately understand the shared information content. Preferably, it consists of:

(1) In step 3, when the information provider accesses the shared information content created in step 1 via the learning support function and activates the learning support function, knowledge text information, five sense perceptual information and questions are displayed. The information is arranged and displayed in a layout that the information sharer can understand accurately and quickly (for example, in a conversational format where each question in the question information is alternately arranged with the answer by the information sharer), and the information sharer can understand the information accurately and quickly. It is preferable that the user be able to accurately and quickly understand the shared information content while reading, viewing, and listening to the displayed knowledge text information, five sense perceptual information, and question information, and inputting answers to the questions.

In step 3, the information provider understands the shared information content according to the guidance of the learning support function, which is also referred to as "learning the shared information content" below.

(2) The learning support function classifies and displays each information such as knowledge text information, five sense perceptual information, and question information that constitutes the information sharing content provided to the information sharer according to the purpose of the information sharer. Alternatively, it is preferable to have a function of automatically sorting, displaying, etc., and displaying the results. For example, it is preferable that the following sorting is possible.

(2-1) Make it possible to search for information included in the information sharing content that corresponds to the search term specified by the information sharer;

(2-2) Enable automatic classification of information included in information sharing content based on index information given by the information provider when creating information sharing content;

(2-3) Enable to display a list of question information displayed in each information sharing content;

(2-4) Information sharing content is hierarchically organized into meaningful groups, for example, displayed in 3 levels of titles/chapters/sections, and the information sharer can access any displayed hierarchy to get the meaning. To be able to display each group.

The search, classification, and other organizing functions of the learning support function allow the information sharer to perform specific tasks required for each information share content regarding multiple past information share contents accumulated on the information sharer's terminal. It can be used as a work manual and knowledge database.

(3) The learning support function may have a function of managing the course status of the shared information content of the information sharer. For example, it may have the following management functions.

(3-1) If the information sharer logs out of the learning support function in the middle of taking a course, the course progress up to that point will be recorded, and the next time the person takes the course, it will automatically resume from the section (or the beginning) from which they logged out;

(3-2) Display the information sharer's response status to the question information (missed answers, correct answer rate, etc.) numerically or graphically;

(4) From the perspective of the information provider providing more appropriate support to the information sharer, if the information sharer inputs an input indicating the end of the information sharing content course in step 3, the information sharer will In order to understand the course status in real time, the learning support function automatically sends management information to the information provider's terminal (the information provider can understand the management status and, if necessary, provide appropriate support to the information sharer). It can be performed);

(5) The information sharing content provided by the information provider can be arbitrarily arranged by the information sharing person during the course of the course or after the course, so that the information sharing person himself or herself can arrange the information sharing content that is suitable for the information sharing person. Make it possible to update the content.

[Example of implementation]
《Embodiment example 1》
The present invention 1 will be described in the case where the knowledge is an accurate and quick solution to a defective function of a product.

Information sharers will not be able to grasp the point if only plain text information is explained in detail about the defective function, which includes a lot of information about accurate and quick solutions, and they are required to be accurate and quick. In some cases, the knowledge may not be fully shared with the information provider.

In the shared information content creation function of this system, the information sharer can explain the knowledge that includes a lot of information to the information sharer.
For example, the knowledge for problem solving related to the defective function, such as the background of the case, defect content, cause, provisional response, determined response, etc., is divided and displayed by display steps that are sequentially displayed on the display device.

By structuring the learning step by inserting a confirmation step between the display steps that prompts the information sharer to confirm important points (matters that the information sharer must definitely understand),

Information providers can create shared information content accurately and quickly,
With this confirmation step, the information sharer is able to calmly understand the main points of the knowledge, even though accuracy and speed are required.

The display performed in the learning support function by the display step in the shared information content creation function of this system includes not only visual display but also auditory, tactile, and olfactory display.

The shared information content creation function in this system allows information sharers to understand the explanation of knowledge accurately and quickly. It is preferable that it can be easily created.

The shared information content creation function in this system includes a learning support function for displaying and creating steps in the following manner, so that information providers can quickly and easily create content, and information sharers can understand accurately and quickly. Preferably it can be made to run with:

(1) Assignment A ₁
Company A, a business organization, outsources system management to Company B, headquartered in the United States.The intranet system using the Internet is protected by SSL (Secure Sockets Layer), a security program between web browsers and web servers. Due to the vulnerability, the FW (firmware), which is software for controlling the computer system of Company A, repeatedly crashed and restarted at Company A's head office _S1 , branch office _S2 , and branch office _S3 , causing the intranet system to fail. It became unusable.

Company O contacted Company A from its U.S. headquarters to explain the cause, propose interim measures as a two-step countermeasure, and send a fix program as a final measure.

The proposal for interim measures in English from Company B's U.S. headquarters was to suspend some of the SSL functions, so Company A will consider provisional measures until Company B's decided measures are implemented. (Assignment A ₁ ).

At Company A, in order to partially stop the SSL function in the intranet system, it is necessary to partially stop the SSL function in the relay system installed at _each branch. System management person P ₁ , general affairs person P ₂ at branch S ₂ , and general affairs person P ₃ at branch S ₃ .

Due to the urgency of the incident, system administrator _P1 took measures to partially suspend the SSL function of each branch's relay system by himself, and as a result of the implementation, a new problem (degradation) occurred and the problem occurred. In order to prevent a situation where access to the FW becomes impossible, _P2 and _P3 are informed of the interim measures, and the actual work is carried out by having the relevant technical staff visit the relay system at each branch (on-site). ).

_P1 covers failures that occur in the intranet system, the significance of the SSL function in the intranet system, partial suspension of the SSL function as a temporary measure, points to note when implementing temporary measures, sending of modified programs as a final measure, and related matters. Compile the schedule for knowledge _N1 regarding task _A1 , use this system to ensure that _P2 and _P3 thoroughly understand the nature and quickness of knowledge, and then have _P2 and _P3 implement provisional measures. And so.

This system is configured so that P ₁ , P ₂ , and P ₃ can be used electronically on a cloud managed by Company A that can be accessed through a line separate from the intranet.

P ₁ , P ₂ and P ₃ can use the support functions of this system electronically through terminals available to each of them.

On each user's terminal, an electronic file is displayed as a menu screen that displays the shared information content creation function, library access function, and learning support function that only each user can use.Follow the guide displayed on the menu screen. Users will operate this system. (See Figure 1)

(2) Step 1
P ₁ created the following shared information content using the above knowledge to solve problem A ₁ via the shared information content creation function of this system.

(2-1) Knowledge text information creation step The information provider operates the terminal to display the following fields:
Knowledge title field for entering the name of knowledge N1;
Chapter title field for entering the chapter name;
In the comment field for entering the specific knowledge content that makes up each chapter,
Input predetermined information (see Table 1: dummy (alphabet sequence) of predetermined information is input).

(2-2) Five-sensory perceptual information setting step If necessary, enter the five-sensory perceptual information such as illustrations, photos, videos, etc. related to the comment content, along with symbols indicating the location of the information such as file names and URLs. (see 1).

(2-3) Question information setting step If necessary, input questions for checking and testing the contents of the comments (see Table 1).

(3) Step 2
_P1 accessed the library via the shared information content creation function and uploaded the created shared information content to the library.

(4) Step 3
_P2 and _P3 accessed the library through the learning support function from their respective terminals and downloaded the shared information content uploaded to the library.

The downloaded shared information content is displayed on the display of the terminal in a layout in which knowledge text information, five sense perceptual information, and question information are arranged (see FIG. 2).

Through the learning support function, _P2 and _P3 were guided by the displayed shared information content, learned knowledge for solving the task _A1 , and understood the provisional measures.

P ₁ , P ₂ and P ₃ partially stopped the SSL functions of the relay systems they were in charge of.

(5) System administrator This system has a system administrator _P0 , for example, as necessary.
Based on the rules predetermined by the learning support function, _P1 determines the rule eligibility of the created shared information content and reference information content, and allows only the content judged to be eligible to be uploaded to the library. Apply for registration of
A remand order instructing _P1 to amend the content so that it can be applied for registration; or
It may also be possible to electronically transmit a non-disclosure command, etc., which allows registration but does not permit publication, to _P1 (see FIG. 1).

In the above embodiment example, the knowledge for solving problem _A1 is
_P1 , who has expertise in issue _A1 , is the information provider;
I explained that _P2 and _P3 , who have no expertise in Assignment _A1 , were the information sharers.
For assignment A ₂ that is different from assignment A ₁ , if P ₂ has expertise,
_P2 is the informant,
The same holds true even if P ₁ and P ₃ , who have no expertise in task A ₂ , are information sharers.

《Embodiment example 2》
The present invention 1 will be described in the case where the knowledge is a countermeasure against a personal computer hacking attack via commercially available PDF software.

(1) Assignment A ₂
Company A, a business organization, was using commercially available PDF software across its entire group, including branches and satellite offices (medium to small-scale locations), when a commercially available PDF software manufacturer notified them of security vulnerabilities in the latest version of the software. information was made public.

Company A's system administrator _P1 confirmed the publicly disclosed security vulnerabilities in the software and found that if the latest version is attacked, there is a concern that it could lead to a fatal situation such as the leak of customer information. It has been found.

In the vulnerability information, vulnerability countermeasure information for each OS was also made public, and _P1 was able to understand specific countermeasures.

The vulnerability countermeasure information was to further upgrade the latest version, but
The versions of the software were not centrally managed, and it was necessary to check for each device whether the version corresponded to the vulnerability information.
To be on the safe side, we decided to consider implementing a uniform version upgrade for all devices for _P1 . (Assignment _A2 )

_P1 organized the usage status of the OS of Company A's terminals and considered that the following measures were appropriate for each OS.

Company A's head office _S1 and branches _S2 and _S3 use Company Automatic control (logon script) at the time of logon of a server (active directory server) that provides a system that collects and records information such as location, attributes, settings, and makes it searchable. By using functions such as specific automatic control functions (group policy) for terminals within the domain, we will address vulnerabilities by updating the software on multiple terminals at head office _S1 and branch offices _S2 and _S3 . , _P1 was to carry out the work.

Company _{A 's} satellite _office has _a mixture of OS _{terminals other} than Company Because it is difficult to implement unified and uniform vulnerability countermeasures using
Satellite office _S4 , which has a few terminals, will be handled manually by general affairs staff _P4 , and satellite office _S5 , which has dozens of terminals, will be handled manually by terminal users _P5-20 .

P ₁ is Knowledge N ₂ related to Task A ₂ , which includes the risks when vulnerabilities are attacked, the role of the PDF software in business, points to keep in mind when implementing version upgrades based on vulnerability countermeasure information, and related schedules. In summary, we decided to use this system to ensure that P ₄ and P _{5 to 20} understood the knowledge accurately and quickly, and then have P ₄ and P _{5 to 20} implement interim measures.

This system is configured so that P ₁ , P ₄ and P _{5 to 20} can be used electronically on a cloud managed by Company A that can be accessed via a line separate from the intranet.

P ₁ , P ₄ and P _{5 to P 20} can electronically utilize the support functions of this system through terminals available to each of them.

On each user's terminal, an electronic file is displayed as a menu screen that displays the shared information content creation function, library access function, and learning support function that only each user can use.Follow the guide displayed on the menu screen. Users will operate this system.

(2) Step 1
_P1 created the following shared information content using the above knowledge to solve problem _A2 via the shared information content creation function of this system.

(2-1) Knowledge text information creation step The information provider operates the terminal to display the following fields:
Knowledge title field for entering the name of knowledge N1;
Chapter title field for entering the chapter name;
In the comment field for entering the specific knowledge content that makes up each chapter,
Input predetermined information (see Table 2: Dummy information (alphabetic sequence, etc.) for predetermined information is input).

(2-2) Five-sensory perceptual information setting step If necessary, enter the five-sensory perceptual information such as illustrations, photos, videos, etc. related to the comment content, along with symbols indicating the location of the information such as file names and URLs. (see 2).

(2-3) Question information setting step If necessary, enter questions to confirm or test the contents of the comments.
The input field can be in table format (Table 2), but it allows you to enter each element of question information (for example, "question", "image file name", "answer format", "correct answer comment", etc.) to make it easier to set the question information. You may also provide a dedicated page for this purpose (see Figure 3).

(3) Step 2
_P1 accessed the library via the shared information content creation function and uploaded the created shared information content to the library.

(4) Step 3
_P4 and _P5-20 accessed the library through the learning support function from their respective terminals and downloaded the shared information content uploaded to the library.

The downloaded shared information content is displayed on the display of the terminal in a layout in which knowledge text information, five sense perceptual information, and question information are arranged as shown in FIGS. 4 to 7.

P ₄ and P _{5 to 20} were guided by the shared information content displayed through the learning support function, learned knowledge to solve task A ₁ , understood and implemented interim measures.

(4) System administrator This system has a system administrator _P0 , for example, as necessary.
Based on the rules predetermined by the learning support function, _P1 determines the rule eligibility of the created shared information content and reference information content, and allows only the content judged to be eligible to be uploaded to the library. Apply for registration of
A remand order instructing _P1 to amend the content so that it can be applied for registration; or
It may also be possible to electronically transmit a non-disclosure command, etc., to permit registration but not permit publication, to _P1 .

In the above embodiment example, the knowledge for solving problem _A1 is
_P1 , who has expertise in issue _A1 , is the information provider;
I explained that P ₂ and P ₃ or P ₄ and P _{5 to 20,} who do not have expertise in task A ₁ , are information sharers.
For assignment A ₂ that is different from assignment A ₁ , if P ₂ has expertise,
_P2 is the informant,
The same holds true even if P ₁ and P ₃ or P ₄ and P _{5 to 20,} who do not have expertise in task A ₂ , are information sharers.

(5) Platform This system does not require a fixed relationship between the information provider who creates shared information content for a specific issue and the information sharer who must understand the shared information content.

For example, if Company A has an information management hierarchy for Knowledge _N2 , for example,
1st layer (Group 1 (company-wide general management department to which P ₁ belongs));
2nd layer (Group2-1 and Group2-2 directly managed by Group1);
The third layer (Group3-1 and Group3-2 directly managed by Group2-1); and the third layer (Group3-3 and Group3-4 directly managed by Group2-1) (Figure 8 reference). In this case, for example,
_P1 is content user A, _P2 is content user B, _P3 is content user C,
_P4 is content user D, _P5 is content user E, _P6 is content user E,
P ₇ is content user F, and P ₈ is content user G.

(5-1) Information sharing mode 1
If the shared information content created with the first layer as the information provider is published in the library of this system so that it can be viewed by all layers, the shared information content will be shared by all layers (see Figure 9). .

(5-2) Information sharing mode 2
Shared information content C _2-1 created by P ₂ of Group 2-1 in the second layer as the information provider,
Shared information content _C2-2 created by _P3 of Group2-2 in the second layer as an information provider,
In the library
_P2 of Group2-1 is made public so that Group1, Group3-1, and Goroup3-2 can view it.
If _P3 of Group2-2 is published so that Group1, Group3-3, and Goroup3-4 can view it,
Shared information content C _2-1 is
It is shared by P ₁ of Group 1, P ₄ of Group 3-1, and P ₅ of Goroup 3-2, but
It is not shared by P ₃ of Group 2-2, P ₆ of Group 3-3, and P ₇ of Goroup 3-4.
Shared information content _C2-2 is
It is shared by P ₁ of Group 1, P ₆ of Group 3-3, and P ₇ of Goroup 3-4,
It is not shared by P ₂ of Group 2-1, P ₄ of Group 3-1, and P ₅ of Goroup 3-2 (see FIG. 10).

(5-3) Information sharing mode 3
Shared information content C _3-1 created by P ₄ of Group 3-1 in the third layer as the information provider,
Shared information content _C3-2 created by Group3-2 in the third layer as a _P5 information provider,
Shared information content C _3-3 created by P ₆ of Group 3-3 in the third layer as the information provider,
Shared information content C _3-4 created by P ₇ of Group 3-4 in the third layer as an information provider,
In the library
P ₄ of Group 3-1 and P ₅ of Group 3-2 will be made public so that P 1 of Group ₁ and P ₂ of Group 2-1 can be viewed.
If _P6 of Group3-3 and _P7 of Group3-4 are made public so that _P11 of Group and _P3 of Group2-2 can be viewed,
Shared information content C _3-1 is shared by P ₁ of Group 1 and P ₂ of Group 2-1,
Shared information content C _3-2 is shared by P ₁ of Group 1 and P ₂ of Group 2-1,
Shared information content C _3-4 is shared by P ₁ of Group 1 and P ₃ of Group 2-2,
Shared information content C _3-5 is shared by P ₁ of Group 1 and P ₃ of Group 2-2,
It will not be shared with other lower-level Groups (see Figure 11).

Claims (2)

An information sharing support system comprising an information processing program and library that causes a computer to execute Step 1, Step 2, and Step 3,
The information sharing support system is
The information provider disseminates the problem-solving information to the information sharer in order for the information sharer to solve the problem of the information sharer himself/herself based on the problem-solving information,
The step 1 is a step in which the information provider activates a shared information content creation function for creating shared information content including problem-solving information regarding the problem, and causes the information provider to create the shared information content. can be,
In step 1, the shared information content is
including question information consisting of questions for the information sharer to understand the problem solving information,
The step of creating the shared information content includes the step of creating the question,
The step 2 is a step of electronically storing the shared information content created in the step 1 in the library,
The step 3 is a step of activating a learning support function for the information sharer to understand the shared information content stored in the library, and causing the information sharer to learn the shared information content. Shared support system. An information processing program used in the information sharing support system according to claim 1, which causes a computer to execute the steps 1, 2, and 3.