JP7410077B2 - Repair support system and repair support method - Google Patents

Description

The present invention relates to a repair support system and a repair support method that can be used to manage workers who repair vehicles.

For example, if a vehicle such as a two-wheeled vehicle or a passenger car breaks down or has a flat tire while driving on the road, the vehicle cannot continue driving unless it is repaired. Therefore, if the user of the vehicle is in a situation where he or she cannot repair the vehicle by himself or herself, he or she must request a road service provider or other service provider to repair the malfunction.

For example, Patent Document 1 discloses a vehicle repair process presentation system for automatically generating and presenting a vehicle repair schedule to a customer and presenting the status of vehicle repair in a vehicle repair service at a vehicle factory. ing.

Further, Patent Document 2 discloses a vehicle guidance device for assisting a driver to move efficiently to a service station compatible with run-flat tires. This vehicle guidance device searches a GPS that acquires the current location of the vehicle and a database that stores at least location data of service stations where tires can be repaired or replaced, and matches the location of the service station with the current location of the vehicle. The system includes a tire failure support processing unit that extracts service stations within a specific distance from the vehicle's current location, and a navigation system that guides the route to the extracted service stations.

Further, Patent Document 3 discloses a technology for realizing a vehicle transportation service that can be easily used by a wide range of general users. The vehicle transport management server sets the destination for the failed vehicles of paid members and free members as the designated repair shop registered in the member information database, and sets the destination for the failed vehicles of non-members as the nearest repair shop to the point where the failure occurred. shall be. The transportation fee will be charged free of charge to paid members, and charged to free members and non-members, but if the requesting user accepts the repair at the destination repair shop, the shipping cost will be charged free of charge to paid members. Free of charge regardless of attributes.

Japanese Patent Application Publication No. 2006-309463 Japanese Patent Application Publication No. 2014-119392 Japanese Patent Application Publication No. 2017-182222

For example, in a situation where the tire of a two-wheeled vehicle becomes flat on the road, a typical vehicle user cannot repair the tire by himself and must request repair from a nearby repair service such as a road service.

On the other hand, for example, in areas with poor security, there is a high possibility that there are many unreliable repair workers. Therefore, especially in the case of female vehicle users, it is very dangerous to carelessly request repair from an unknown repairman because you may be attacked. Furthermore, even in the case of vehicle users other than women, there is a possibility that the repair worker may charge an exorbitant repair fee or be victimized by inappropriate repair work.

Furthermore, in areas with poor public safety, the road surface is often in poor condition, and motorcycles often become unable to move due to tire punctures. If it's just a breakdown like a flat tire, it can usually be repaired with relatively simple work, so it's best to request a nearby repair company to dispatch a worker and repair it quickly on the spot. .

The present invention has been made in view of the above-mentioned circumstances, and its purpose is to provide a repair support system that can manage workers so that customers who request vehicle repair can trust them.

In order to achieve the above-mentioned object, a repair support system and a repair support method according to the present invention,
It is characterized by the following (1) to (6).
(1) A management server in which information on multiple workers who can repair vehicles is registered in advance;
A worker terminal that can be used by each of the workers;
A user terminal that can be used by each vehicle user,
an administrator terminal that can be used by an administrator associated with each of the above-mentioned workers or each of the above-mentioned vehicle users;
The management server is communicably connected to the worker terminal, the user terminal, and the administrator terminal,
The worker terminal transmits repair performance information including the details of the repair and the billed amount by the worker who performed the repair in response to a request from each vehicle user to the management server after the repair is completed ;
The management server transmits the input repair record information to the user terminal of the corresponding vehicle user and the administrator terminal, respectively,
The management server receives payment approval for the repair record information from the user terminal.
Repair support system.

(2) The management server is
a user information management unit that holds information of each vehicle user registered in advance and information of a contact manager registered in advance by each vehicle user;
Equipped with a worker information management department that holds information on each worker registered in advance and information on the worker manager who manages each worker,
transmitting the input repair record information to the user terminal of the corresponding vehicle user and the manager terminal of at least one of the contact manager and the worker manager;
The repair support system described in (1) above.

(3) The management server notifies the worker terminal of the corresponding worker that the input repair record information has been communicated to administrator terminals other than the corresponding user.
The repair support system described in (1) or (2) above.

(4) The management server receives input of evaluation information from a vehicle user who has received the repair performance information, and manages the evaluation information as an evaluation value of the corresponding worker.
The repair support system according to any one of (1) to (3) above.

(5) The management server manages, for each worker, at least information on the number of repair results and the types of service menus that can be repaired.
The repair support system according to any one of (1) to (4) above.

(6) A repair support method that registers and manages information on a plurality of workers capable of repairing a vehicle on a predetermined management server in advance, the method comprising:
Communication between a worker terminal available to each worker, a user terminal available to each vehicle user, an administrator terminal available to an administrator associated with each worker or each vehicle user, and the management server. connect possible,
After each worker has completed repairing the vehicle in response to a request from each vehicle user, inputting repair performance information including the repair details and billed amount by the worker from the worker terminal to the management server through communication;
The management server transmits the input repair record information to the user terminal of the corresponding vehicle user and the administrator terminal, respectively,
The management server receives payment approval from the user terminal for the repair record information.
Repair support method.

According to the repair support system configured in (1) above and the repair support method configured in (6) above, repair performance information is automatically sent not only to the vehicle user but also to the administrator. Even if the vehicle user has limited knowledge, the manager can easily confirm whether the repair details and billed amount in the repair record information are appropriate. Therefore, each worker is less likely to make inappropriate repairs or make inappropriate charges. Furthermore, by allowing the repair fee to be paid after the management server receives payment approval from the user terminal, it is possible to prevent fees from being paid for inappropriate repair details or inappropriate charges. In addition, the manager can easily exclude unreliable workers from management targets or train them, and it becomes possible to increase customer trust in each worker under management.

According to the repair support system having the configuration (2) above, it becomes possible to send repair performance information to a contact manager registered in advance by each vehicle user, such as a family member or an acquaintance. This makes it easy to objectively evaluate whether the repair details and billed amount are appropriate. Furthermore, by sending the repair record information to the worker manager, it becomes easy to evaluate from an expert's perspective whether the repair details and billed amount are appropriate.

According to the repair support system configured as described in (3) above, each worker knows that the repair performance information representing his/her work content is constantly monitored by a manager other than the customer. Therefore, even when receiving a repair request from a customer with limited knowledge, each worker is more likely to try not to make inappropriate repairs or charge inappropriate fees, increasing the customer's trust in each worker. becomes possible.

According to the repair support system having the configuration (4) above, it becomes possible to accumulate and manage objective evaluation information for each worker by vehicle users who have actually used the repair service of each worker. Therefore, the quality of the actual repair work performed by each worker, which is difficult for the repair company to grasp, can be grasped by using the evaluation information.

According to the repair support system having the configuration (5) above, it becomes easy to evaluate the differences in experience and ability of each worker.

According to the repair support system and repair support method of the present invention, it becomes easy to manage each worker under management so that customers who request vehicle repair can trust them. In other words, the repair support system automatically sends repair record information not only to the vehicle user but also to the administrator, so even if the vehicle user who requested the repair has limited knowledge, the repair details and billed amount in the repair record information can be easily confirmed. It becomes easy to correctly evaluate whether or not it is appropriate. Furthermore, by allowing the repair fee to be paid after the management server receives payment approval from the user terminal, it is possible to prevent fees from being paid for inappropriate repair details or inappropriate charges. This makes it easy to exclude unreliable workers from management targets and train them, thereby increasing customer trust in each managed worker.

The present invention has been briefly described above. Furthermore, the details of the present invention will be further clarified by reading the mode for carrying out the invention (hereinafter referred to as "embodiment") described below with reference to the accompanying drawings. .

FIG. 1 is a block diagram showing an overview of a repair support system according to an embodiment of the present invention. FIG. 2 is a schematic diagram showing an example of the structure of the worker list and user registration information. FIG. 3 is a sequence diagram showing the operation of the repair support system. FIG. 4 is a schematic diagram showing an example of the structure of repair record information. FIG. 5 is a front view showing an example of a screen display of the worker list.

Specific embodiments of the present invention will be described below with reference to each figure.

FIG. 1 is a block diagram showing an overview of a repair support system 100 according to an embodiment of the present invention.

The repair support system 100 shown in FIG. 1 can be used as a means for providing a reliable repair service when a user 21 driving a vehicle such as a motorcycle needs trouble repair on the road.

The user 21 shown in FIG. 1 installs a dedicated application (application software) for using the repair support system 100 into the user terminal 13, such as a smartphone that he or she owns, so that he can However, it is possible to easily connect to the management server 10 by wireless communication.

Furthermore, the management server 10 manages information on each user 21 who uses the repair support system 100 on a user DB (database) 12 as information registered in advance. Further, the information for each user registered in the user DB 12 includes contact information. This contact information may be the e-mail address of the advisor 22, such as a family member or trusted acquaintance of the user. Each advisor 22 installs a dedicated application for using the repair support system 100 on a user-side administrator terminal 15 such as a smartphone that he or she owns, so that the advisor 22 can receive information from the management server 10 by installing a dedicated application for using the repair support system 100. Can receive information.

On the other hand, each worker 23 who provides vehicle repair services can receive repair service requests from users 21 using the repair support system 100 under the control of a predetermined manager 24 . For example, by installing a dedicated application for using the repair support system 100 on the worker terminal 14 such as a smartphone that the worker 23 owns, the worker 23 can communicate with the management server 10 through wireless communication at various locations. Can be connected.

In addition, the manager 24, who belongs to a specific company that provides vehicle repair services, is in a position to manage the worker 23 as an employee or as a person with whom he has a contract in advance, and is responsible for the work behavior of the worker 23. Become a responsible person with responsibility. The administrator 24 can use a personal computer installed in the company as the administrator terminal 16 by installing a dedicated application for use as an administrator terminal of the repair support system 100.

The manager 24 can connect to the management server 10 using the manager terminal 16 and register information about the workers 23 under his/her management in the worker DB 11. Further, the information on each worker registered in the worker DB 11 includes information that links the manager 24 as the person in charge of the corresponding worker.

The general operation of the repair support system 100 shown in FIG. 1 is as follows.
When a failure such as a tire blowout occurs on the road, the user 21 of the vehicle starts an application for using the repair support system 100 on the user terminal 13. Thereby, the user terminal 13 can acquire the worker list from the management server 10.

The user 21 selects a desired worker 23 from the list of workers displayed on the user terminal 13, and negotiates with the worker 23 via the management server 10, such as a repair estimate, and requests a repair. Information such as negotiations and repair requests at this time is automatically notified to the user's administrator terminal 15 and the worker's administrator terminal 16 via the management server 10.

The worker 23 who receives the repair request obtains information on the current location of the user terminal 13 from the management server 10, rushes to the site, and immediately repairs the vehicle in accordance with the request. After completing this repair work, the worker 23 creates repair record information including the details of the corresponding repair and the billed amount corresponding to the compensation, and sends it to the management server 10 via the worker terminal 14.

The management server 10 transmits the repair record information transmitted from the worker terminal 14 of the worker 23 to the user terminal 13 of the corresponding user 21. At the same time, the management server 10 also sends repair record information to the administrator terminal 15 of the advisor 22 associated with the user 21 and the administrator terminal 16 of the administrator 24 associated with the worker 23, respectively. Send.

Here, the advisor 22 can advise the user 21 regarding the content of the received repair record information. Further, the administrator 24 can check whether there are any problems with the contents of the repair record information created by the worker 23.

The user 21 checks the details of the actual repair to the vehicle and the repair record information received from the management server 10, and if there are no problems, sends payment approval information to the management server 10 using the user terminal 13. . This makes it possible to execute payment for the repair service provided by the worker 23 this time.

In other words, in the repair support system 100 shown in FIG. Compared to the case where a simple transaction is carried out between the customer and the worker 23, troubles are less likely to occur and safety is high. Moreover, since the factory worker 23 can understand that he is being monitored by the advisor 22 and the manager 24 other than the user 21 of the transaction partner, he is less likely to take any action that would betray the trust of the transaction partner.

FIG. 2 is a schematic diagram showing an example of the structure of the worker list and user registration information.
As shown in FIG. 2, on the worker DB 11, worker information D0-1, D0-2, D0-3, . . . corresponding to each of a large number of workers is registered. The whole or a part of the worker information D0-1, D0-2, D0-3, . . . can be used as the worker list D0.

Each worker information includes the following elements: repair company name D0a, person in charge name D0b, person in charge name D0c, distance information D0d, required time information D0e, number of actual contracts D0f, service menu D0g, and user evaluation information D0h. It is.

The repair business name D0a is a name for identifying the business that employs or manages the specific worker 23. The person in charge name D0b is the name of the corresponding worker 23. The person in charge name D0c is a name for specifying the manager 24 who is managing the corresponding worker 23.

The distance information D0d is the distance between the current position of the corresponding worker 23 and the current position of the user 21 who is a customer, and is calculated and updated sequentially. The required time information D0e is an estimated value of the time required for the corresponding worker 23 to arrive at the location of the specific user 21, and is an estimate of the time required for the corresponding worker 23 to arrive at the location of the specific user 21, and is based on the waiting time and distance until the worker 23 can start the next job. Determined based on

The number of actual contracts D0f represents the number of times the corresponding worker 23 has contracted with a customer in the past and actually performed repairs. The service menu D0g represents the types of failures that the corresponding worker 23 is responsible for, and for example, information such as "flat tire" and "out of gas" is registered. The user evaluation information D0h is information representing the evaluation of the worker 23 by a customer who has contracted with the worker 23 in the past and requested repairs.

On the other hand, on the user DB 12, information on a large number of users who have registered in advance for the service of the repair support system 100 is registered as user registration information D1-1, D1-2, D1-3, . . . .

This user registration information includes a user name D1a, a user address D1b, a user email address D1c, a user telephone number D1d, a location information usability D1e, vehicle information D1f, and an acquaintance email address D1g.

The location information usage permission D1e is information indicating whether or not the repair support system 100 is permitted to use the location information of the user terminal 13 of the corresponding user. By using the location information of the user terminal 13, the repair support system 100 can provide more convenient functions to the user. The vehicle information D1f is information representing the manufacturer, model, model number, etc. of the vehicle used by the user. Regarding the acquaintance email address D1g, it is usually desirable to register the contact information of a person among family members, acquaintances, etc. who the user feels is more knowledgeable and trustworthy than the user in question.

FIG. 3 is a sequence diagram showing the operation of the repair support system 100.
The administrator 24 accesses the management server 10 using the administrator terminal 16 for each worker 23 under his/her management, if the worker 23 is not registered, and registers the information of the corresponding worker 23 in the worker DB 11 in advance. (S11). Further, the manager terminal 16 transmits information on the worker terminal 14 to the management server 10 so that the management server 10 can always know the location information of the worker terminal 14 used by the corresponding worker 23.

On the other hand, each user 21 who intends to use the service of the repair support system 100 installs a dedicated application on his or her user terminal 13, and then accesses the management server 10 using the user terminal 13 and enters his or her information. It is pre-registered in the user DB 12 (S12). At this time, in order to enable the management server 10 to contact the advisor 22, information on the administrator terminal 15 and the email address of the advisor 22 are also registered.

A user 21 registered in the repair support system 100 can use the services of the repair support system 100 when a failure such as a tire blowout occurs while driving a two-wheeled vehicle on the road. That is, when a predetermined application is started on the user terminal 13 (S13), this application automatically acquires the worker list D0 from the management server 10 (S14).

The user 21 performs an operation on the app to select a single worker 23 from the list of workers D0 displayed by the user terminal 13 (S15), thereby communicating with the corresponding worker 23 regarding vehicle repair. Negotiations and requests C1 can be made between the two parties.

Note that since the management server 10 monitors the startup of the application on the user terminal 13 and the negotiation/request C1, information representing the situation can be automatically notified to the administrator terminals 15 and 16. can.

A worker 23 who has received a repair request from a user 21 can obtain information about the current location of the user 21 from the management server 10, so he moves using his own vehicle so that he can quickly arrive at the failure site. Then, the worker 23 performs repair work on the broken vehicle of the user 21 (S16).

After the repair work is completed, the worker 23 uses the app on the worker terminal 14 to send the invoice information, which includes information specifically indicating the contents of the current repair and the billed amount to be presented to the user 21 as consideration for the repair service. It is created using the information (S17). Then, the worker 23 transmits the created information as repair record information D2 from the worker terminal 14 to the management server 10 (S18).

The management server 10 transmits the repair record information D2 received from the worker terminal 14 to the user terminal 13, the user's administrator terminal 15, and the worker's administrator terminal 16 (S19). Furthermore, the management server 10 notifies the worker terminal 14 through a report notification C2 that the repair record information D2 received from the corresponding worker 23 has been sent to the user 21, advisor 22, and administrator 24, respectively (S20).

If there is no problem with the repair work actually performed by the worker 23 and the content and amount of the received repair record information D2, the user 21 sends the payment approval C3 to the management server using the application on the user terminal 13. 10 (S21).
After receiving the payment approval C3, the management server 10 permits the user 21 to make a payment for the service of the corresponding repair record information D2 (S22).

Further, the user 21 who has used the repair service of the worker 23 can perform an evaluation C4 of the worker after approving payment C3. For example, an objective evaluation value felt by the user 21 within the range of evaluation values out of 5 points can be input from an application on the user terminal 13 and sent to the management server 10. The management server 10 reflects the worker evaluation C4 received from the user 21 in the user evaluation information D0h of the corresponding worker 23 (S24).

As described above, when using the repair support system 100, the repair performance information D2 transmitted from the worker terminal 14 after the repair is completed is sent not only to the user terminal 13 by the management server 10 but also to the administrator terminals 15 and 16. are also sent respectively. Therefore, if there is any fraud or problem with the repair content or billed amount by the worker 23, there is a possibility that the advisor 22 or the administrator 24 can point out the problem to the user 21 or the worker 23 even if the user 21 does not notice it. is high, so the problem can be resolved before the user 21 executes the payment approval C3.

In addition, the report notification C2 notifies the worker 23 that the repair record information D2 has been sent to the advisor 22 and the administrator 24 other than the user 21, so the worker 23 is able to confirm that the contents of his/her work are not related to the user 21. People can easily recognize that they are being monitored. Therefore, it can be expected to be effective in preventing, for example, the worker 23 from performing inappropriate repairs due to shoddy work or from fraudulent acts such as charging a large amount of money.
Note that if each worker 23 is notified in advance that the advisor 22 or the manager 24 will monitor the work, the operation of the report notification C2 by the management server 10 may be omitted.

In addition, since the evaluation C4 of the worker by the user 21 is reflected in the user evaluation information D0h by the management server 10, it is possible to estimate to some extent the actual behavior of the worker 23 during customer service, which the administrator 24 cannot directly understand. Become. Further, a user who is about to request a repair can use the evaluations of other users as a criterion for selecting a worker, based on the user evaluation information D0h in the worker list D0. Further, information on the number of actual contracts D0f and service menu D0g of each worker 23 can also be used as a reference when selecting a specific worker from the worker list D0.

FIG. 4 is a schematic diagram showing a configuration example of the repair record information D2.
In the example shown in FIG. 4, the repair record information D2 includes the estimated amount D2a, the billed amount D2b, the photo image before repair D2c, the photo image after repair D2d, the part D2e before replacement, and the part D2f after replacement. Contains data.

The estimated amount D2a is the approximate billing amount presented to the user 21 by the worker 23 at the time of contracting before repair. The billed amount D2b is an amount determined by accurately calculating the work time required for the actual repair, the cost of replaced parts, etc. after the repair is completed.

The photographic image D2c before repair and the photographic image D2d after repair are obtained by the worker 23 using a smartphone or the like to photograph the failed part of the target vehicle before and after starting the repair, respectively. I can do it.
The part D2e before replacement and the part D2f after replacement are information such as the manufacturer and model number of the parts replaced during repair.

Therefore, the user 21, the advisor 22, and the administrator 24 each receive the details of the repair work actually performed by the worker 23 and the request made to the user 21 based on the contents of the repair record information D2 transmitted from the management server 10. You can accurately grasp the amount.

FIG. 5 is a front view showing an example of the screen display of the worker list D0.
In the example of FIG. 5, worker information D0-1 and D0-2 of a plurality of workers are displayed on the screen of the user terminal 13. The contents of each worker information D0-1 and D0-2 shown in FIG. 5 include various elements similarly to the worker information D0-1 in FIG.

Furthermore, two buttons B1 and B2 are displayed in each of the worker information D0-1 and D0-2 in FIG. 5. When the user 21 presses the button B1 on the screen, the application on the user terminal 13 executes an operation to negotiate with the worker with the worker information D0-1 via the management server 10 regarding a repair estimate and the like. Furthermore, when the user 21 presses button B2 on the screen, the application on the user terminal 13 requests the worker with the worker information D0-1 to perform a repair via the management server 10.

The user 21 can grasp various information about each worker from the display contents as shown in FIG. In other words, the presence of the person in charge, the distance, the time required to arrive, the number of repairs performed, the service menu, the evaluation value, etc. are known.

For example, even in areas with poor public safety, a user who urgently needs to repair a motorcycle or other vehicle on the road can easily find a reliable worker and request repair by using the repair support system 100 described above. becomes possible.

Note that the present invention is not limited to the embodiments described above, and can be modified, improved, etc. as appropriate. In addition, the material, shape, size, number, arrangement location, etc. of each component in the above-described embodiments are arbitrary as long as the present invention can be achieved, and are not limited.

For example, in the operation of the repair support system 100 shown in FIG. You may also notify family members, acquaintances, etc. that the event has been carried out.

Furthermore, when the user 21 selects one worker 23 from the worker list D0 in step S15, the repair support system 100 allows the user terminal 13 to send information on the details of the failure to the worker terminal 14 of the worker 23. Good too. Further, instead of or in addition to transmitting this information, the user 21 and the worker 23 may have a direct voice conversation so that the user 21 can explain the details of the failure to the worker 23 in more detail.

Further, in step S15, when the negotiation between the user 21 and the worker 23 is concluded, the worker 23 accepts the request of the user 21 using the worker terminal 14, and creates a quotation including the estimated amount D2a shown in FIG. , may be transmitted to the user 21. Then, when the user 21 confirms the estimate and inputs acceptance of the estimate from the user terminal 13, the worker 23 may start moving to the failure site.

Further, the negotiation/request C1 in step S15 may be performed between the user terminal 13 and the worker's manager terminal 16 instead of being carried out between the user terminal 13 and the worker's terminal 14.
In this case, the information on the details of the failure from the user 21 as described above is sent to the manager 24 instead of the worker 23. Similarly, an estimate is created at the worker's manager terminal 16 and sent to the user terminal 13. Then, when the user 21 confirms the estimate and accepts the estimate from the user terminal 13, the details of the repair request, the current location of the user 21, etc. are transmitted to the worker terminal 14. The worker 23 then starts moving to the failure site.

Further, in the above description, repair of a two-wheeled vehicle is taken as an example, but the present invention may also be applied to repair of a vehicle such as a car.

Here, the features of the repair support system 100 and the repair support method according to the embodiments of the present invention described above are briefly summarized and listed below in [1] to [6].
[1] A management server (10) in which information on a plurality of workers (23) capable of repairing vehicles is registered in advance;
A worker terminal (14) that can be used by each of the workers;
A user terminal (13) that can be used by each vehicle user;
an administrator terminal (15 or 16) that can be used by an administrator associated with each of the workers or each of the vehicle users;
The management server (10) is communicably connected to the worker terminal (14), the user terminal (13), and the administrator terminal (15 or 16),
The worker terminal (14) transmits to the management server (10) repair performance information (D2) including the details of the repair and the billed amount by the worker who performed the repair in response to a request from each vehicle user;
The management server (10) transmits the input repair record information (D2) to the user terminal (13) of the corresponding vehicle user and the administrator terminal (15 or 16), respectively,
The management server receives payment approval (C3) for the repair record information (D2) from the user terminal (13).
Repair support system.

[2] The management server (10) includes:
a user information management unit (user DB 12) that holds information of each vehicle user registered in advance and information of a contact manager registered in advance by each vehicle user;
Equipped with a worker information management department (worker DB 11) that holds information on each worker registered in advance and information on the worker manager who manages each worker,
transmitting the input repair record information to the user terminal of the corresponding vehicle user and the manager terminal of at least one of the contact manager and the worker manager (S19);
The repair support system according to [1] above.

[3] The management server (10) notifies the worker terminal of the corresponding worker that the input repair record information has been communicated to administrator terminals other than the corresponding user (S20);
The repair support system according to [1] or [2] above.

[4] The management server (10) receives the input of evaluation information (worker evaluation C4) from the vehicle user who has received the repair performance information, and manages the evaluation information as the evaluation value of the corresponding worker ( S24),
The repair support system according to any one of [1] to [3] above.

[5] The management server (10) manages, for each worker, at least information on the number of repair results (actual contract number D0f) and the types of repairable service menus (D0g).
The repair support system according to any one of [1] to [4] above.

[6] A repair support method for registering and managing information on a plurality of workers capable of repairing a vehicle on a predetermined management server (10) in advance, the method comprising:
A worker terminal (14) that can be used by each worker, a user terminal that can be used by each vehicle user, an administrator terminal that can be used by a manager related to each worker or each vehicle user, and the management server. Connect communicably between
After each worker repairs the vehicle in response to a request from each vehicle user, inputting repair performance information including the details of the repair and the billed amount by the worker from the worker terminal to the management server (10) through communication;
The management server (10) transmits the input repair record information to the user terminal of the corresponding vehicle user and the administrator terminal, respectively,
The management server (10) receives payment approval from the user terminal for the repair record information.
Repair support method.

10 Management server 11 Worker DB
12 User DB
13 User terminal 14 Worker terminal 15, 16 Manager terminal 21 User 22 Adviser 23 Worker 24 Manager B1, B2 Buttons C1 Negotiation/request C2 Report notice C3 Payment approval C4 Worker evaluation D0 Worker list D0-1, D0-2 , D0-3 Labor information D0a Repair company name D0b Person in charge name D0c Responsible person name D0d Distance information D0e Required time information D0f Actual number of contracts D0g Service menu D0h User evaluation information D1-1, D1-2, D1-3 User registration Information D1a User name D1b User address D1c User email address D1d User phone number D1e Availability of location information D1f Vehicle information D1g Acquaintance email address D2 Repair history information D2a Estimated amount D2b Billed amount D2c Photo image before repair D2d Photo image after repair D2e Parts before replacement D2f Parts after replacement 100 Repair support system

Claims (6)

A management server in which information on multiple workers who can repair vehicles is registered in advance,
A worker terminal that can be used by each of the workers;
A user terminal that can be used by each vehicle user,
an administrator terminal that can be used by an administrator associated with each of the above-mentioned workers or each of the above-mentioned vehicle users;
The management server is communicably connected to the worker terminal, the user terminal, and the administrator terminal,
The worker terminal transmits repair performance information including the details of the repair and the billed amount by the worker who performed the repair in response to a request from each vehicle user to the management server after the repair is completed ;
The management server transmits the input repair record information to the user terminal of the corresponding vehicle user and the administrator terminal, respectively,
The management server receives payment approval for the repair record information from the user terminal.
Repair support system. The management server is
a user information management unit that holds information of each vehicle user registered in advance and information of a contact manager registered in advance by each vehicle user;
Equipped with a worker information management department that holds information on each worker registered in advance and information on the worker manager who manages each worker,
transmitting the input repair record information to the user terminal of the corresponding vehicle user and the manager terminal of at least one of the contact manager and the worker manager;
The repair support system according to claim 1. The management server notifies the worker terminal of the corresponding worker that the input repair record information has been communicated to administrator terminals other than the corresponding user.
The repair support system according to claim 1 or claim 2. The management server receives input of evaluation information from a vehicle user who has received the repair record information, and manages the evaluation information as an evaluation value of the corresponding worker.
The repair support system according to any one of claims 1 to 3. The management server manages, for each worker, information on at least the number of repair results and the types of service menus that can be repaired.
The repair support system according to any one of claims 1 to 4. A repair support method that registers and manages information on a plurality of workers capable of repairing a vehicle on a predetermined management server in advance, the method comprising:
Communication between a worker terminal available to each worker, a user terminal available to each vehicle user, an administrator terminal available to an administrator associated with each worker or each vehicle user, and the management server. connect possible,
After each worker has completed repairing the vehicle in response to a request from each vehicle user, inputting repair performance information including the repair details and billed amount by the worker from the worker terminal to the management server through communication;
The management server transmits the input repair record information to the user terminal of the corresponding vehicle user and the administrator terminal, respectively,
The management server receives payment approval from the user terminal for the repair record information.
Repair support method.

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