JP7376928B2 - Excursion support system, excursion support program and excursion support method - Google Patents

Description

The present invention provides a tour support system that can communicate with a user terminal carried by a user and supports the user's tour by transmitting signals regarding a plurality of tour facilities to the user terminal, and a tour support program used in the system; This invention relates to a touring support method for supporting a user touring a plurality of touring facilities.

In recent years, in the tourism industry, there has been an increase in the number of tourists taking the form of foreign independent tours (FIT), which are sightseeing by individuals without using group tours or package tours. In addition, the number of foreign tourists (inbound tourists) is rapidly increasing in the tourism industry, which the country emphasizes as an export industry. How to attract the increasing number of foreign tourists to tourist destinations has become a major theme in revitalizing the tourism industry.

On the other hand, with the recent increase in inbound tourists, there are concerns about the occurrence of so-called tourism pollution (overtourism), where an excessive number of tourists concentrate at popular spots, placing a heavy burden on specific tourist spots.

From this perspective, efforts are needed to attract tourists who use tourist routes (golden routes) that visit popular tourist spots and large cities to local tourist destinations (tourist facilities). Furthermore, rural areas are dotted with multiple tourist facilities, and tourists visiting these regions often engage in so-called excursion-type tourism, in which they visit these tourist facilities. Therefore, there is a need for ways to revitalize excursion-type tourism in order to attract tourists to rural areas. In addition, revitalizing excursion-type tourism is considered important not only from the perspective of attracting foreign tourists but also from the perspective of attracting domestic tourists.

For example, Patent Document 1 describes a method of attracting tourists by collecting data on tourists traveling around the country and utilizing the data. Specifically, in the method described in Patent Document 1, identification information is recorded on an article (item other than a terminal) carried by a tourist, and identification information of the carried article presented when the tourist visits a tourist spot is used. Data on tourists is collected by reading information.

Patent No. 5959456

However, in general, tourists often acquire tourist information using a portable user terminal such as a smartphone, and visit each tourist spot (excursion facility) while referring to the acquired information. Therefore, if identification information is recorded on an item (carrying item) separate from the user terminal, and tourists have to carry this item with them at all times, there will be problems such as increased baggage for tourists and There is a problem in that tourists always have to take out their belongings, which increases the time and effort of tourists.

In other words, the above method greatly impairs the convenience of tourists in round-trip tourism. In order to revitalize round-trip tourism, it is important to eliminate the difficulties associated with travel, that is, to make travel seamless and stress-free for tourists.

The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a tour support system, a tour support program, and a tour support method that can improve convenience when a user tours around.

(1) The excursion support system according to the present invention is a excursion support system that can communicate with a user terminal carried by a user, and supports the user's excursion by transmitting signals regarding a plurality of excursion facilities to the user terminal. The excursion support system includes a first storage section, an output section, a second storage section, and a determination processing section. The first storage unit stores facility identification information for identifying the tour facilities for each facility. The output unit outputs the facility identification information for each tour facility in an information format readable by the user terminal, based on the facility identification information stored in the first storage unit. The second storage unit stores user information including user identification information for identifying the user and availability information indicating whether the user is allowed to use the tour facility. The discrimination processing unit reads the facility identification information displayed at the tour facility using the user terminal, and when a signal is transmitted from the user terminal, the discrimination processing unit reads the facility identification information displayed at the tour facility, and when a signal is transmitted from the user terminal, the discrimination processing unit reads the facility identification information displayed at the tour facility, and when a signal is transmitted from the user terminal, the discrimination processing unit reads , identifies the user of the user terminal, determines whether the user can use the tour facility, and transmits a signal to the user terminal to display the determination result.

According to such a configuration, in response to the user reading the facility identification information displayed at the tour facility on the user terminal, a message is displayed on the user terminal as to whether or not the user can use the tour facility. It is possible to send a signal to

Therefore, by displaying a display according to the signal on the user terminal and presenting the display at the counter of the tour facility, it is possible to perform user confirmation work (confirmation of visitors) at the tour facility. That is, the user can enter the tour facility by simply reading the facility identification information of the tour facility with the user terminal and presenting the display screen of the user terminal to the counter.

As a result, it is possible to suppress an increase in the number of items that the user must carry during excursions.

Therefore, it is possible to improve the convenience for the user when traveling around.

(2) Furthermore, the excursion support system may further include a first information reception unit and a third storage unit. The first information reception unit receives a signal from the user terminal that has read the facility identification information, and acquires the facility identification information and the user identification information. The third storage unit may store the facility identification information and the user identification information acquired by the first information reception unit in association with each other as usage information.

According to such a configuration, when a user reads facility identification information in order to use a tour facility, usage information for each tour facility is stored based on a signal from the user terminal.

Therefore, usage information for each tour facility can be collected without increasing the user's effort.

In other words, usage information for each tour facility can be collected without impairing the user's convenience during tours.

(3) Furthermore, the first storage unit may store countermeasure information representing the status of infectious disease countermeasures at the tour facility in association with the facility identification information. Furthermore, the excursion support system may further include a countermeasure information transmitter. The countermeasure information transmitting section transmits a signal representing an infectious disease countermeasure status at the tour facility to the user terminal based on the countermeasure information stored in the first storage section.

According to such a configuration, the user can confirm the infectious disease countermeasure status of the tour facility by receiving a signal of the infectious disease countermeasure status at the user terminal and displaying a display according to the signal on the user terminal.

Therefore, it is possible to propose a safe and secure excursion to the user.

(4) Furthermore, the excursion support system may further include a second information reception section and a physical condition information transmission section. The second information receiving unit receives physical condition information indicating the physical condition of the user transmitted from the user terminal, includes the physical condition information in the user information, and stores the physical condition information in the second storage unit. The physical condition information transmitting section transmits a signal representing the physical condition of the user to the user based on the physical condition information stored in the second storage section when a signal is transmitted from the user terminal that has read the facility identification information. Send to the terminal.

According to such a configuration, when a user reads facility identification information in order to use a tour facility, a signal representing the user's physical condition is transmitted to the user terminal. Then, by displaying a display according to the signal on the user terminal and presenting the display at the counter of the tour facility, it is possible to check the physical condition of the user at the tour facility.

Therefore, each tour facility can be operated safely and securely.

(5) Furthermore, the excursion support system may further include a printing unit and a facility terminal. The printing unit prints paper identification information for identifying the paper medium on the paper medium in a readable information format. The facility terminal is provided at each of the tour facilities. The second storage unit stores user information including the paper identification information and availability information indicating whether the user is allowed to use each of the tour facilities. The facility terminal includes a display section, a display processing section, and a reading section. The display processing section performs display processing on the display section. The reading unit reads the paper identification information printed on the paper medium. The discrimination processing section reads the paper identification information with the reading section, and when a signal is transmitted from the facility terminal, the discrimination processing section determines the user's preference of the touring facility based on the user information stored in the second storage section. A signal for determining availability and displaying the determination result is transmitted to the facility terminal. The display processing section causes the display section to display that the user can use the tour facility, based on a signal of the determination result transmitted from the determination processing section.

According to such a configuration, a user who owns a paper medium is asked to present the paper medium at the counter of the excursion facility, and the paper identification information of the paper medium is read at the counter. User confirmation work (attendee confirmation) can be performed.

Therefore, a user who desires a format in which each tour facility is used by presenting a paper medium can select the format.

As a result, the user can use each tour facility by checking the paper medium on the facility terminal, and the user can use each tour facility based on operations on the user terminal. You can select and use the desired format.

Therefore, it is possible to realize a tour that is convenient for the user.

(6) The facility terminal further includes a facility terminal information transmitting section that transmits a signal including the facility identification information and the paper identification information based on the reading section reading the paper identification information. Good too. The excursion support system may further include a facility terminal information reception unit and a fourth storage unit. The facility terminal information receiving section receives a signal from the facility terminal information transmitting section. The excursion support system according to claim 5, wherein the fourth storage unit stores the attribute information and the paper identification information in association with each other as usage information based on a signal received by the facility terminal information reception unit.

According to such a configuration, even when the user selects the usage format of each tour facility by presenting a paper medium, usage information for each tour facility can be collected.

(7) Furthermore, the excursion support system may further include a change processing section. The change processing unit changes the number of tour facilities from a first tour state in which the user can use each of the tour facilities by checking the paper medium on the facility terminal based on the user's operation on the user terminal. Processing is performed to change to the second excursion state that allows the use of. The printing unit may print the paper identification information on the paper medium in an information format that can be input at the user terminal. When a signal is transmitted from the user terminal that inputs the paper identification information, the change processing unit generates user identification information that identifies the user, and availability information that indicates that the user is able to use the tour facility. and stores the user information in the second storage unit.

According to such a configuration, even if the user selects the format of the first tour state to be used by each of the tour facilities by presenting the paper medium, after that, each tour state is selected based on the operation on the user terminal. If the user desires the format of the second tour state in which the tour facility is used, the user can use the format of the second tour state by inputting the paper identification information of the paper medium using the user terminal.

Therefore, it is possible to realize a tour that is even more convenient for the user.

(8) The tour support program according to the present invention is a tour support program for causing a computer to function as a server that transmits signals regarding tour facilities to a portable user terminal. The excursion support program includes the steps of: storing facility identification information for each facility to identify the excursion facilities; and, based on the stored facility identification information, storing the excursion facilities in an information format that allows the user terminal to read the facility identification information. a step of storing user information including user identification information for identifying the user and availability information indicating whether or not the user is allowed to use the tour facility; When the facility identification information is read by the user terminal and a signal is transmitted from the user terminal, the user of the user terminal is identified based on the stored user information, and whether or not the user can use the tour facility is determined. A computer is caused to perform the step of transmitting a signal to the user terminal for determining the determination result and displaying the determination result.

(9) Furthermore, the excursion support program acquires the facility identification information and the user identification information based on a signal transmitted from the user terminal that read the facility identification information, and reads these information. The computer may further execute a step of associating and storing the information as usage information.

(10) The excursion support program further includes the step of storing countermeasure information representing the status of infectious disease countermeasures at the excursion facility, and transmits a signal representing the countermeasure status at the excursion facility to the user based on the stored countermeasure information. The computer may further perform the step of transmitting the information to the terminal.

(11) The excursion support program also includes the steps of receiving physical condition information indicating the physical condition of the user transmitted from the user terminal, including the physical condition information in the user information and storing it, and storing the facility identification information. The computer may further execute the step of transmitting a signal representing the user's physical condition to the user terminal based on the stored physical condition information when the read signal is transmitted from the user terminal. .

(12) The excursion support program also allows the user to check the user terminal of the user terminal from the first excursion state in which the user can use each of the excursion facilities by checking the paper medium on the facility terminal of each of the excursion facilities. User identification information that identifies the user when a signal is transmitted from the user terminal that has input information for changing to the second tour state that enables the use of each tour facility based on the operation, and The computer may further execute the steps of acquiring user information including availability information indicating that the user is able to use the tour facility, and storing the user information.

(13) The excursion support program according to the present invention is a excursion support program for causing a computer to function as a portable user terminal that receives signals regarding excursion facilities transmitted from a server. The excursion support program receives input of physical condition information representing the user's physical condition, and transmits the physical condition information to the server, reads facility identification information for facility identification displayed at the excursion facility, a step of transmitting the facility identification information to the server together with user identification information for identifying the user; receiving the physical condition information transmitted from the server and the information of the determination result of the availability of the tour facility; The computer is caused to perform the steps of displaying a display according to the determination result and displaying a display according to the determination result.

(14) The excursion support program according to the present invention is a excursion support program for causing a computer to function as a portable user terminal that receives signals regarding excursion facilities transmitted from a server. The excursion support program starts from a first excursion state in which the user is able to use the excursion facility by checking a paper medium on a facility terminal of the excursion facility, and the excursion support program changes the excursion facility based on the user's operation of the user terminal. a step of accepting input of information for changing to a second excursion state that enables the use of the excursion facility, and transmitting the information to the server; reading facility identification information for facility identification displayed at the excursion facility; A step of transmitting the facility identification information to the server together with user identification information for identifying the user, and receiving information sent from the server regarding the determination result of the availability of the tour facility and displaying the information according to the determination result. Make the computer perform the steps and.

(15) Furthermore, the tour support method according to the present invention is a tour support method for supporting a user who tours a plurality of tour facilities. The touring support method includes the steps of printing paper identification information for identifying the paper medium on the paper medium in a first readable state, and printing the paper identification information on the paper medium in a second readable state. , a step of reading the paper identification information in the first state printed on the paper medium with a facility terminal of each excursion facility; and a step of determining whether the user can use each of the excursion facilities based on the information read by the facility terminal. a step of determining that the paper identification information in the second state is present, and displaying the determination result on the facility terminal; receiving a signal from a portable user terminal into which the paper identification information in the second state is input; and user identification information for identifying the user; and a step of acquiring user information including availability information indicating that the user is able to use each of the tour facilities, and storing the user information, and reading facility identification information displayed at the tour facility. The user terminal receives a signal from the user terminal, identifies the user of the user terminal based on the stored user information, determines whether the user can use the tour facility, and transmits a signal for displaying the determination result. and a step of displaying on the user terminal according to the determination result.

According to the present invention, it is possible to suppress an increase in the number of items that the user must carry during excursions. Therefore, it is possible to improve convenience when the user goes around the area.

1 is a schematic diagram showing the configuration of a tour support system according to an embodiment of the present invention. FIG. 2 is a block diagram showing the configuration of the server in FIG. 1. FIG. FIG. 3 is a block diagram showing in detail the configuration of a storage unit in FIG. 2. FIG. FIG. 2 is a block diagram showing the configuration of the user terminal in FIG. 1. FIG. FIG. 2 is a block diagram showing the configuration of a facility terminal in FIG. 1. FIG. FIG. 2 is a block diagram showing the configuration of a system administrator terminal in FIG. 1. FIG. FIG. 2 is a block diagram showing the configuration of a facility manager terminal in FIG. 1. FIG. FIG. 2 is a block diagram showing the configuration of the seller terminal in FIG. 1. FIG. 2 is a diagram schematically showing a paper ticket used in the excursion support system of FIG. 1. FIG. It is a flowchart showing an example of processing of a control unit of a user terminal, and shows a series of processing when a user purchases a tour pass. 1 is a flowchart showing an example of processing by a control unit of a server, and shows a series of processing when a user purchases a tour pass. This is a flowchart showing an example of the processing of the control unit of the user terminal, and shows a series of processing when the user changes from a format of touring around using a paper ticket to a format of touring around using a user terminal. ing. This is a flowchart showing an example of the processing of the control unit of the server, and shows a series of processing when the user changes from a format of touring around using a paper ticket to a format of touring around using a user terminal. There is.

1. Overall Configuration of Excursion Support System FIG. 1 is a schematic diagram showing the configuration of an excursion support system 1 according to an embodiment of the present invention.

The excursion support system 1 is a system that can communicate with a plurality of user terminals 2, and supports the excursion of users (tourists) by transmitting signals regarding a plurality of excursion facilities to the user terminals 2. Tourist facilities are facilities used by tourists, and include, for example, tourist facilities such as historical buildings and art museums, as well as general facilities visited by tourists such as hot springs and rental bicycles. The excursion support system 1 includes a server 3, a facility terminal 4, a system administrator terminal 5, a facility administrator terminal 6, and a seller terminal 7.

The server 3 transmits predetermined information to each terminal according to the received signal.

The facility terminal 4 is provided at each tour facility. Specifically, the facility terminal 4 is installed at a counter or the like where the user's entrance is confirmed. The facility terminal 4 is mainly used when a user uses a paper ticket (paper medium) to check the paper medium. The facility terminal 4 is configured by, for example, a tablet terminal, a smartphone, or the like.

The system administrator terminal 5 is installed in the office of an administrator who manages the entire system. The system administrator terminal 5 is configured by, for example, a personal computer.

The facility manager terminal 6 is installed in the office of the manager who manages each tour facility. That is, the facility manager terminal 6 is provided for each tour facility. The facility manager terminal 6 is configured by, for example, a personal computer.

The seller terminal 7 is installed at a place suitable for selling paper tickets (paper media), which are sightseeing tickets, such as a tourist information center. The seller terminal 7 is configured by, for example, a personal computer. The seller terminal 7 issues paper tickets (paper media).

The user terminal 2 is a personal terminal carried by the user. Specifically, the user terminal 2 is a smartphone or a small tablet terminal.

The user terminal 2, the facility terminal 4, the system manager terminal 5, the facility manager terminal 6, and the seller terminal 7 can each communicate with the server 3 via a network (communication network) N.

In the excursion support system 1, when the user terminal 2 is operated by a user (tourist), a signal is transmitted from the user terminal 2 to the server 3. When a signal is transmitted from the user terminal 2, the server 3 transmits a signal regarding a plurality of tour facilities to the user terminal 2. At the user terminal 2, information regarding each tour facility is displayed based on the signal transmitted from the server 3. The user sightsees (tours around) while referring to this information.

Furthermore, for tour facilities that charge a fee for use, by purchasing a tour pass on the user terminal 2, the user can use the tour facilities without purchasing tickets at each tour facility each time. This allows for a seamless and stress-free tour.

Specifically, the user can purchase a tour pass by pressing a predetermined button (not shown) displayed on the user terminal 2. When a user purchases a tour pass, information regarding the user is stored in the server 3. When the user who purchased the excursion pass reads the facility ID (facility identification information) displayed at each facility on the user terminal, the server 3 determines whether the user is the pass purchaser based on the stored information. A determination is made, and the determination result is displayed on the user terminal 2. At the counter of each tour facility, the user's admission can be confirmed by checking the display (determination result) on the user terminal 2.

In addition, in the excursion support system 1, instead of using each excursion facility by operating the user terminal 2, the user purchases a paper ticket (paper medium) and presents this paper ticket at the counter of each excursion facility. You can also select how you would like to use each tour facility. In this case, the user purchases a paper ticket at a sales office. This paper ticket is issued from the seller terminal 7. Then, the user causes the facility terminal 4 of each tour facility to read the purchased paper ticket. The facility terminal 4 displays a display according to the read content. At the counter of each tour facility, the user's admission can be confirmed by checking the display on the facility terminal 4.

Furthermore, as will be described later, in the excursion support system 1, a user who has once purchased a paper ticket can change the format from using a paper ticket to using excursion facilities by performing a predetermined operation on the user terminal 2. You can also change the format to use each tour facility by operating .

The system administrator of the excursion support system 1 uses the system administrator terminal 5 to perform operations for managing the entire excursion support system 1. In addition, the manager of each facility uses each facility manager terminal 6 to obtain information regarding the facility from the server 3 and view information necessary for managing the facility. Further, the seller terminal 7 issues a paper ticket when the user wishes to purchase a paper ticket (paper medium).

2. Configuration of each terminal in tour support system (1) Configuration of server FIG. 2 is a block diagram showing the configuration of the server 3.

The server 3 includes a storage section 31 and a control section 33.

The storage unit 31 includes, for example, a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk, and the like. The storage unit 31 stores ID information 300, user information 310, facility information 320, and usage information 325. The storage unit 31 is an example of a first storage unit, a second storage unit, a third storage unit, and a fourth storage unit.

The ID information 300 is an information group in which information related to users who use the excursion support system 1 are associated with each other. The ID information 300 is stored in the storage unit 31 based on the user's operation on the user terminal 2.

The user information 310 is an information group in which information related to the user who purchased the excursion pass is associated. That is, user information 310 represents pass purchase information.

The facility information 320 is an information group in which a plurality of pieces of information related to tour facilities that constitute the tour support system 1 are associated with each other. Facility information 320 is stored in storage unit 31 in advance.

The usage information 325 is an information group in which information related to users (visiting users) at each tour facility is associated. That is, the usage information 325 indicates the usage status (visit status) of each tour facility.

FIG. 3 is a block diagram showing in detail the configuration of the storage section in FIG. 2. As shown in FIG. Specifically, each of the ID information 300, user information 310, facility information 320, and usage information 325 described above includes the following information.

The ID information 300 includes a user ID 301, attribute information 302, and physical condition information 303. The user ID 301, attribute information 302, and physical condition information 303 form one information group that is associated with each other.

User ID 301 is identification information that identifies a user. User ID 301 is an example of user identification information.

Attribute information 302 is information indicating the attributes of the user who visited the tour facility. The attribute information 302 includes information such as the user's nationality, gender, age, experience of visiting Japan, and travel motivation. Note that the attribute information 302 preferably includes at least information on the user's nationality, gender, and age. The attribute information 302 can further include other information as appropriate.

Physical condition information 303 is information indicating the user's physical condition.

The user information 310 includes a group of information (first user information) in which a user ID 311, availability information 312, and ticket type information 313 are associated with each other, and an information group in which a serial code 315, availability information 316, and ticket type information 317 are associated with each other. (second user information). The first user information is information related to a user who purchased an electronic tour pass (described later). The second user information is information related to a user who purchased a paper tour pass (described later).

The user ID 311 is identification information for identifying a user, and is the same information as the user ID 301.

Usage availability information 312 is information indicating whether or not the user can use the excursion pass (electronic excursion pass).

The ticket type information 313 is information representing the type of tour pass (electronic tour pass) purchased by the user. Specifically, the ticket type information 313 is information representing a tour period. Examples of the tour period include information representing a period of several days, such as one day or three days.

The serial code 315 is paper identification information for identifying a paper ticket (described later). As will be described later, information on the serial code 315 is printed on the paper ticket.

Usage availability information 316 is information indicating whether or not the user can use the tour pass (paper tour pass).

The ticket type information 317 is information representing the type of tour pass (paper tour pass) purchased by the user. Specifically, the ticket type information 317 is information representing a tour period. Examples of the tour period include information representing a period of several days, such as one day or three days.

The facility information 320 includes a facility ID 321, detailed information 322, and countermeasure information 323. The facility ID 321, detailed information 322, and countermeasure information 323 form one information group that is associated with each other.

The facility ID 321 is identification information that identifies a tour facility. The facility ID 321 is an example of facility identification information.

The detailed information 322 is information representing detailed contents of the tour facility, such as attributes of the tour facility.

The countermeasure information 323 is information representing the status of infectious disease countermeasures at the tour facility. The countermeasure information 323 is information representing the implementation status of countermeasures for infectious disease prevention, such as whether disinfectant is installed or not, and whether disinfection is performed regularly. Specifically, the countermeasure information 323 is information indicating whether or not the infectious disease countermeasures have been certified by the national or local government.

Usage information 325 includes visitor information 326 and facility ID 327. The visitor information 326 and the facility ID 327 form one information group that is associated with each other.

Visitor information 326 is information representing users who have used the tour facility. Specifically, the visitor information 326 is information representing either the user ID 311 or the serial code 315.

The facility ID 327 is identification information for identifying a tour facility, and is the same information as the facility ID 321.

As shown in FIG. 2, the control unit 33 includes, for example, a CPU (Central Processing Unit). The control section 33 is electrically connected to the storage section 31. The control unit 33 has a user terminal information reception unit 331, a change processing unit 332, a discrimination processing unit 333, a physical condition information transmission unit 334, a countermeasure information transmission unit 335, and a facility terminal by the CPU executing a program (excursion support program). It functions as an information reception section 336, a system administrator information transmission section 337, a facility administrator information transmission section 338, a sales information reception section 339, and the like.

The user terminal information receiving unit 331 receives a signal from the user terminal 2, and stores various information in the storage unit 31 based on the received signal. The user terminal information receiving section 331 is an example of the first information receiving section and the second information receiving section.

The change processing unit 332 performs a process of rewriting the information (user information) stored in the storage unit 31 based on the signal received by the user terminal information reception unit 331.

The determination processing unit 333 determines the user's use of the tour facility based on the signal received by the user terminal information reception unit 331, the signal received by the facility terminal information reception unit 336, and the information (user information) stored in the storage unit 31. Performs processing to determine availability. The determination result of the determination processing unit 333 is transmitted to the user terminal 2 or the facility terminal 4.

The physical condition information transmitting unit 334 reads the physical condition information 303 stored in the storage unit 31 and performs a process of transmitting the read information to the user terminal 2.

The countermeasure information transmitting unit 335 reads the countermeasure information 323 stored in the storage unit 31 and performs a process of transmitting the read information to the user terminal 2.

The facility terminal information reception unit 336 receives signals from the facility terminal 4.

The system administrator information transmitting unit 337 reads out information stored in the storage unit 31 and necessary for system management from the storage unit 31 and transmits the read information to the system administrator terminal 5. .

The facility manager information transmitting unit 338 reads out information stored in the storage unit 31 and necessary for facility management from the storage unit 31 and transmits the read information to each facility manager terminal 6. conduct.

Sales information receiving section 339 receives a signal from seller terminal 7 and stores user information in storage section 31 based on the received signal.

(2) Configuration of user terminal FIG. 4 is a block diagram showing the configuration of the user terminal 2.
The user terminal 2 is a terminal that the user always carries, and is configured by, for example, a smartphone or a small tablet terminal. By installing a predetermined application on the user terminal 2 and communicating with the excursion support system 1, the user can enjoy a comfortable excursion using various functions of the application. Note that the excursion support system 1 may include the configuration of the user terminal 2.

The user terminal 2 includes a storage section 21, a reading section 22, an operation section 23, a display section 24, and a control section 25.

The storage unit 21 includes a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk, and the like. The storage unit 21 stores a user ID 211. The user ID 211 is identification information unique to the user terminal 2. This user ID 211 corresponds to the user ID 301 in the storage unit 31.

The reading unit 22 is, for example, a camera built into the user terminal 2.

The operation unit 23 is, for example, a display key displayed on a touch panel.

The display unit 24 is, for example, a display screen displayed on a touch panel.

The control unit 25 includes, for example, a CPU (Central Processing Unit). The control section 25 is electrically connected to the storage section 21, the reading section 22, the operation section 23, and the display section 24. The control unit 25 has a user terminal information transmitting unit 251, a reading information determining unit 252, an input accepting unit 253, a first determining information accepting unit 254, and a physical condition information accepting unit 255 by the CPU executing a program (tour support program). , functions as a countermeasure information receiving unit 256, a display processing unit 257, and the like.

The user terminal information transmitting unit 251 performs a process of transmitting information related to the user terminal 2 to the server 3.

The read information determining unit 252 performs a process of determining information read by the reading unit 22.

The input reception unit 253 performs processing for accepting input from the user on the operation unit 23.

The first discrimination information receiving unit 254 performs a process of receiving discrimination result information transmitted from the server 3.

The physical condition information reception unit 255 performs a process of receiving information on the user's physical condition transmitted from the server 3.

The countermeasure information receiving unit 256 performs a process of receiving information about the status of infectious disease countermeasures at the tour facility transmitted from the server 3 .

The display processing section 257 performs processing for displaying predetermined information on the display section 24 based on the information received by the first discrimination information reception section 254, the physical condition information reception section 255, and the countermeasure information reception section 256.

(3) Configuration of facility terminal FIG. 5 is a block diagram showing the configuration of facility terminal 4.

The facility terminal 4 is composed of a tablet terminal, a smartphone, etc., and is installed at each tour facility. The facility terminal 4 includes a storage section 41, a reading section 42, a display section 43, an operation section 45, and a control section 44.

The storage unit 41 includes a ROM (Read Only Memory), a RAM (Random Access Memory), and the like. The storage unit 41 stores a facility ID 411. This facility ID 411 is identification information unique to the tour facility, and corresponds to the facility ID 321 in the storage unit 31.

The reading unit 42 is, for example, a camera built into the facility terminal 4.

The display unit 43 is, for example, a display screen displayed on a touch panel.

The operation unit 45 is, for example, a display key displayed on a touch panel.

The control unit 44 includes, for example, a CPU (Central Processing Unit). The control section 44 is electrically connected to the storage section 41, the reading section 42, and the display section 43. The control unit 44 has a second discrimination information reception unit 441, a facility terminal information transmission unit 442, a read information determination unit 443, an input reception unit 445, a display processing unit 444, etc. by the CPU executing a program (tour support program). functions as

The second discrimination information receiving unit 441 performs a process of receiving discrimination result information transmitted from the server 3.

The facility terminal information transmitting unit 442 performs a process of transmitting information related to the facility terminal 4 to the server 3.

The read information determining unit 443 performs a process of determining the information read by the reading unit 42.

The input reception unit 445 performs processing for accepting input from the user on the operation unit 45.

The display processing unit 444 performs processing for displaying predetermined information on the display unit 24 based on the information received by the second discrimination information reception unit 441 and the input reception unit 445.

(4) Configuration of system administrator terminal FIG. 6 is a block diagram showing the configuration of the system administrator terminal 5.

The system administrator terminal 5 includes an output section 51, an operation section 52, a display section 53, and a control section 54.

The output unit 51 outputs information corresponding to a facility ID (facility identification information) indicating a tour facility in an information format readable by the user terminal 2. Specifically, the output unit 51 prints a two-dimensional barcode corresponding to a facility ID (facility identification information) indicating a tour facility on a paper medium for each tour facility. Note that the output unit 51 may have any configuration as long as it outputs information corresponding to a facility ID indicating a tour facility in an information format readable by the user terminal 2. For example, a signal may be transmitted for displaying a two-dimensional barcode corresponding to the facility ID of the tour facility on a display unit (display screen) provided at the tour facility.

The operation unit 52 includes, for example, a keyboard and a mouse.

The display section 53 is composed of, for example, a liquid crystal display.

The control unit 54 includes, for example, a CPU (Central Processing Unit). The control section 54 is electrically connected to the output section 51, the operation section 52, and the display section 53. The control unit 54 functions as an output information generation unit 541, a system administrator information reception unit 542, an input reception unit 543, a display processing unit 544, etc. when the CPU executes a program (tour support program).

The output information generation unit 541 generates information to be output by the output unit 51 based on the information received by the system administrator information reception unit 542.

The system administrator information receiving unit 542 performs a process of receiving information for system management transmitted from the server 3.

The input reception unit 543 performs processing for accepting input from the system administrator using the operation unit 52.

The display processing unit 544 performs processing for displaying predetermined information on the display unit 53 based on the information received by the system administrator information reception unit 542.

(5) Configuration of facility manager terminal FIG. 7 is a block diagram showing the configuration of the facility manager terminal 6.

The facility manager terminal 6 includes an operation section 61, a display section 62, and a control section 63.

The operation unit 61 includes, for example, a keyboard and a mouse.

The display section 62 is configured by, for example, a liquid crystal display.

The control unit 63 includes, for example, a CPU (Central Processing Unit). The control section 63 is electrically connected to the operation section 61 and the display section 62. The control unit 63 functions as an input reception unit 631, a facility manager information reception unit 632, a display processing unit 633, etc. when the CPU executes a program (tour support program).

The input reception unit 631 performs a process of accepting input from the facility manager using the operation unit 61.

The facility manager information receiving unit 632 performs a process of receiving information for facility management transmitted from the server 3.

The display processing section 633 performs processing for displaying predetermined information on the display section 62 based on the information received by the facility manager information reception section 632.

(6) Configuration of Seller Terminal FIG. 8 is a block diagram showing the configuration of the seller terminal 7.

The seller terminal 7 includes a printing section 71, an operation section 72, and a control section 73.

The printing unit 71 is configured to perform predetermined printing on a paper ticket (paper medium).

The operation unit 72 includes, for example, a keyboard and a mouse.

The control unit 73 includes, for example, a CPU (Central Processing Unit). The control section 73 is electrically connected to the printing section 71 and the operation section 72. The control unit 73 functions as a serial code generation unit 731, an input reception unit 733, a sales information transmission unit 734, etc. when the CPU executes a program (tour support program).

The serial code generation unit 731 performs a process of generating a serial code to be printed on the paper ticket based on the information received by the input reception unit 733. This serial code is unique information for each paper ticket, and is information for identifying the paper ticket. A serial code is an example of paper identification information. Note that it is also possible to use identification information other than the serial code as the paper identification information.

The input reception unit 733 performs a process of accepting input from the paper ticket seller on the operation unit 72.

The sales information transmitting unit 734 performs a process of transmitting information regarding the sold paper tickets (sales information) to the server 3.

3. Paper Tour Pass FIG. 9 is a diagram schematically showing the paper ticket 8 used by the user.
As described later, the user presents the paper tour pass (paper tour pass) to the counter of the tour facility, and has admission confirmed at the counter, thereby selecting the format for using the tour facility (paper ticket format). can do. Paper ticket 8 is the ticket used in this case. The paper ticket 8 is issued by the seller terminal 7. A first code 81 and a second code 82 are printed on the paper ticket 8 along with notes on using the paper ticket.

The first code 81 is a serial code (paper identification information) printed in an information format readable by the facility terminal 4. Specifically, the first code 81 is serial code information printed in the form of a two-dimensional barcode. The first code 81 is an example of the first state.

The second code 82 is a serial code (paper identification information) printed in an information format that can be input at the user terminal 2. Specifically, the second code 82 is serial code information printed in the form of numbers or alphabets. The second code 82 is an example of the second state.

Note that the serial code may be input to the user terminal 2 by reading the first code 81 with the user terminal 2.

4. Use of each excursion facility by the user (1) Installation, etc. at each excursion facility In the server 3 of the excursion support system 1, as shown in FIG. It is stored in the storage unit 31 in advance. Specifically, a facility ID 321, detailed information 322, and countermeasure information 323, which are unique identification information of each tour facility, are stored in the storage section 31. These pieces of information are input by the system administrator by operating the operation unit 52 of the system administrator terminal 5, and the input contents are stored in the storage unit 31 of the server 3. Note that this information is input by the manager of each tour facility by operating the operation unit 61 of the facility manager terminal 6, and the input contents are stored in the storage unit 31 of the server 3. It may be.

The system administrator operates the operation unit 52 of the system administrator terminal 5 to input to output the facility ID 321 of each tour facility stored in the storage unit 31. Then, as shown in FIG. 6, the facility ID 321 is read out from the storage unit 31 by the system administrator information transmitting unit 337, and this information is transmitted to the system administrator information receiving unit 542. The output information generation unit 541 generates information to be output based on the information received by the system administrator information reception unit 542. As a result, the output unit 51 prints information corresponding to the facility ID 321 on the paper medium. Specifically, information corresponding to the facility ID 321 is printed on a paper medium in the form of a two-dimensional barcode (facility identification code).

This paper medium is distributed to the tour facility corresponding to the printed facility ID 321. At each tour facility, this paper medium is presented to tourists. As for how to present the information to tourists, a paper medium may be presented each time a visitor visits, or it may be pasted at a counter etc. where tourists are served. Further, in each tour facility, a facility terminal 4 is installed at a counter or the like.

(2) Normal use Then, the user operates the operation unit 23 (see FIG. 4) of the user terminal 2 to install a predetermined application. Furthermore, the user operates the operation unit 23 of the user terminal 2 to perform various inputs for using the application. This information includes user attribute information. Specifically, the user inputs attribute information such as the user's nationality, gender, age, experience of visiting Japan, and travel motivation. These pieces of information are received by the input reception unit 253 and transmitted to the server 3 along with the user ID 211 by the user terminal information transmission unit 251. The transmitted information is received by the user terminal information receiving unit 331 of the server 3 (see FIG. 2) and is stored as ID information 300.

At this time, the physical condition information 303 is in a blank state.

In this state, when the user operates the user terminal 2, a predetermined signal is transmitted from the user terminal information transmitter 251 to the server 3 (user terminal information receiver 331). The server 3 transmits information regarding each tour facility to the user terminal 2 based on the signal received by the user terminal information receiving unit 331. This allows the user terminal 2 to acquire information useful for sightseeing, such as detailed information on each tour facility. The user can then go sightseeing while checking this information on the user terminal 2.

At this time, the countermeasure information transmitting section 335 of the server 3 reads the facility information 320 (countermeasure information 323) from the storage section 31 and transmits the information to the user terminal 2 (countermeasure information receiving section 256). In the user terminal 2, the display processing section 257 displays the implementation status of infectious disease countermeasures at each tour facility on the display section 24 based on the information received by the countermeasure information reception section 256. For example, the user terminal 2 displays whether each tour facility has been certified as an infectious disease countermeasure. This allows the user to check the status of infectious disease control measures being taken at each tour facility.

(3) Use of electronic tour pass Furthermore, the user can purchase an electronic version of the tour pass (electronic tour pass) by operating the operation unit 23 of the user terminal 2 and making predetermined inputs in the application. A user who has purchased an electronic tour pass can use paid facilities (or paid services) at each tour facility by operating the user terminal 2 at each tour facility. That is, by purchasing an electronic tour pass and using it, the user can use paid facilities without having to perform tasks such as purchasing tickets at each tour facility.

FIG. 10 is a flowchart showing an example of the processing of the control unit 25 of the user terminal 2 when the user purchases an electronic tour pass. FIG. 11 is a flowchart showing an example of the processing of the control unit 33 of the server 3 when a user purchases an electronic tour pass.

Specifically, the user operates the operation unit 23 on the user terminal 2 and starts inputting for purchasing a tour pass (electronic tour pass) (YES in step S101: FIG. 10). Then, in the user terminal 2, the display processing unit 257 causes the display unit 24 to display a screen prompting the user to input his or her physical condition (step S102: FIG. 10). The user inputs details of his/her physical condition using the operation unit 23 of the user terminal 2 while checking this screen (YES in step S103: FIG. 10). The input reception unit 253 of the user terminal 2 accepts input of physical condition. Further, the user terminal information transmitting unit 251 transmits the information together with the user ID 211 to the server 3 (step S104: FIG. 10). The transmitted information is accepted by the user terminal information receiving unit 331 of the server 3 (YES in step S201: FIG. 11), and is stored as ID information 300 (step S202: FIG. 11). Specifically, physical condition information 303 is rewritten in ID information 300 corresponding to user ID 211.

Then, in the user terminal 2, the display processing unit 257 displays a detailed screen for purchasing a tour pass (electronic tour pass). The user inputs details of his/her physical condition using the operation unit 23 of the user terminal 2 while checking this screen. Specifically, the user inputs information on the type of ticket he or she selects and information on the date and time of the tour start (validity period). The information on the ticket type is, for example, information on the tour period such as 1 day or 3 days.

When the user inputs the completion of the tour pass purchase on the user terminal 2 (YES in step S105: FIG. 10), the user terminal information transmitter 251 transmits information regarding the tour pass purchase to the server 3 together with the user ID 211. (Step S106: FIG. 10). The transmitted information is accepted by the user terminal information receiving unit 331 of the server 3 (YES in step S203: FIG. 11), and is stored as user information 310 (step S204: FIG. 11). At this time, information on the validity period is stored as availability information 312, and information on the excursion period is stored as ticket type information 313.

After that, the display processing unit 257 periodically causes the display unit 24 to display a screen prompting the user to input his/her physical condition. When the user inputs the physical condition, the latest physical condition information is added to the ID information 300 (physical condition information 303) in the storage unit 31.

Then, at the start of the excursion period, the user tours each excursion facility and sightsees. The user reads the two-dimensional barcode on the paper medium presented at the counter at each tour facility using the reading unit 22 of the user terminal 2 (YES in step S107: FIG. 10). The read information determining section 252 determines the information read by the reading section 22. The user terminal information transmitting unit 251 transmits the information determined by the read information determining unit 252 to the server 3 together with the user ID 211 (step S108: FIG. 10). The user terminal information receiving unit 331 of the server 3 receives this information (YES in step S205: FIG. 11). Further, the determination processing unit 333 reads user information 310 corresponding to the user ID based on the information (user ID) received by the user terminal information receiving unit 331, and further determines the user information 310 based on the read user information 310. (Step S206: FIG. 11).

Specifically, the determination processing unit 333 reads the availability information 312 and the ticket type information 313 corresponding to the user ID, and determines whether the user is able to travel around based on the validity period and travel period represented by these information ( It is determined whether or not the tour is available during the tour period), and whether or not the user can use the service is determined.

The determination result of the determination processing unit 333 is transmitted to the user terminal 2 (step S207: FIG. 11). The first discrimination information receiving unit 254 of the user terminal 2 receives information from the server 3 (YES in step S109: FIG. 10), and the display processing unit 257 receives the information based on the information received by the first discrimination information receiving unit 254. , causes the display unit 24 to display the determination result. For example, if the determination result by the determination processing unit 333 of the server 3 is available, “OK” is displayed on the display unit 24 of the user terminal 2, and the determination result by the determination processing unit 333 of the server 3 is not available. If there is, “NO” is displayed on the display unit 24 of the user terminal 2.

At this time, the physical condition information transmitting section 334 reads the physical condition information 303 corresponding to the user ID 211 based on the information (user ID) received by the user terminal information receiving section 331. Then, the physical condition information transmitting unit 334 transmits the read physical condition information 303 to the user terminal 2. The physical condition information reception unit 255 of the user terminal 2 receives information from the server 3, and the display processing unit 257 of the user terminal 2 displays the user's physical condition on the display unit 24 based on the information received by the physical condition information reception unit 255. The displayed information is displayed (step S110: FIG. 10). For example, if the user is feeling well, "OK" is displayed, and if the user is not feeling well, "NO" is displayed. Note that the user's physical condition may be displayed by changing the color displayed on the display unit 24 according to the user's physical condition.

Then, at the counter of each tour facility, the user terminal 2 displays information indicating that the facility can be used, and if the user is in good physical condition, the user is permitted to enter. As a result, it is possible to provide users with a seamless and stress-free excursion, and ensure safe and secure operation at each excursion facility.

Further, when the user reads the two-dimensional barcode of the tour facility with the reading unit 22, the user terminal information reception unit 331 of the server 3 stores the facility ID information and the user ID information as usage information 325 in the storage unit 31. (Step S208: FIG. 11).

(4) Use of a paper tour pass In addition, instead of using the above-mentioned user terminal 2 to use each tour facility (second tour state), the user can use a paper tour pass (paper tour pass). It is also possible to select the format (first tour state) in which each tour facility is used.

In this case, the user first visits a sales office and purchases a paper tour pass (paper ticket 8). At the sales office, the user selects ticket type information (information representing the tour period). At the sales office, this information (ticket type information) is input by operating the operating section 72 of the seller terminal 7 by a person in charge. The input receiving unit 733 of the seller terminal 7 receives this information (see FIG. 8). In addition, when using a paper excursion pass, the date and time when the user first used the excursion facility is applied as the date and time of excursion start (validity period). Alternatively, at the sales office, the user may be asked to present attribute information and further input that information.

Then, the serial code generation unit 731 generates a serial code (paper identification information) unique to the paper ticket 8. The information generated by the serial code generation unit 731 is printed on the paper ticket 8 as a first code 81 and a second code 82 (see FIG. 9).

Further, the information received by the input receiving section 733 of the seller terminal 7 and the information on the serial code are transmitted to the server 3 by the sales information transmitting section 734. The sales information reception unit 339 of the server 3 receives information from the seller terminal 7 and stores the information in the storage unit 31 as user information.

In this way, a paper ticket 8 with unique information (first code 81 and second code 82) printed on it is issued, and information on the purchased excursion pass (paper excursion pass) is sent to the server as user information 310. 3 (storage unit 31).

When the user presents the paper ticket 8 at the counter of each tour facility, the first code 81 is read by the reading unit 42 of the facility terminal 4 (see FIG. 5). The read information determining unit 443 of the facility terminal 4 determines the information read by the reading unit 42. The facility terminal information transmitting unit 442 transmits the information (serial code) determined by the read information determining unit 443 to the server 3 together with the facility ID 411. The facility terminal information receiving unit 336 of the server 3 receives this information. Further, the discrimination processing unit 333 reads user information 310 corresponding to the information (serial code) received by the facility terminal information reception unit 336, and further, based on the read user information 310, Determine availability (see Figure 2).

Specifically, the determination processing unit 333 reads the availability information 316 and the ticket type information 317 corresponding to the serial code, and determines whether the user is allowed to travel around based on the validity period and travel period represented by these pieces of information. It is determined whether or not the tour is available during the tour period), and whether or not the user can use the service is determined. Note that when using a paper excursion pass, the validity period (start date and time) is the date and time when the user first used the excursion facility. When a user uses a paper tour pass at a tour facility for the first time, it is always determined whether the paper tour pass can be used. After that, it is determined whether or not the user can use the service based on the date and time of application (validity period) and information on the tour period.

The determination result of the determination processing unit 333 is transmitted to the facility terminal 4. The second discrimination information receiving unit 441 of the facility terminal 4 receives information from the server 3, and the display processing unit 444 of the facility terminal 4 displays information on the display unit 43 based on the information received by the second discrimination information receiving unit 441. The determination result is displayed (see FIG. 5). For example, if the discrimination result by the discrimination processing unit 333 is usable, “OK” is displayed on the display unit 43 of the facility terminal 4, and if the discrimination result by the discrimination processing unit 333 is not usable, the facility terminal 4 "NO" is displayed on the display section 43 of.

At the counter of each tour facility, if "OK" is displayed on the display unit 43 of the facility terminal 4, the user is permitted to enter. This makes it possible to provide users with a seamless and stress-free tour.

Further, when the reading unit 42 of the facility terminal 4 reads the first code 81 of the paper ticket 8, the facility terminal information receiving unit 336 of the server 3 receives the facility ID and serial code information, and uses the information as usage information. 325 in the storage unit 31.

Further, usage information (usage history) is also stored in the facility terminal 4. When a predetermined input is performed on the operation unit 45 of the facility terminal 4, the input reception unit 445 receives this input. Then, the usage history is displayed on the display unit 43 of the facility terminal 4 based on the input reception unit 445 accepting the input.

In this way, the user can also select the form of touring using the paper ticket 8 (first touring state).

(5) Change of usage status Even if the user selects the format of using each excursion facility (first excursion status) by presenting the paper ticket 8 as described above, the user can subsequently change the usage status by presenting the paper ticket 8. It is possible to change to a format in which each tour facility is used (second tour state).

FIG. 12 is a flowchart illustrating an example of the processing of the control unit 25 of the user terminal 2 when changing from the format of touring using the paper ticket 8 to the format of touring using the user terminal 2.

FIG. 13 is a flowchart showing an example of the processing of the control unit 33 of the server 3 in the case of changing from the format of touring using the paper ticket 8 to the format of touring using the user terminal 2.

In this case, the user operates the operation unit 23 of the user terminal 2 and inputs the information (numbers and alphabets) described as the second code 82 (YES in step S301: FIG. 12). The input accepting unit 253 of the user terminal 2 accepts the input. The user terminal information transmitting unit 251 transmits the information together with the user ID 211 to the server 3 (step S302: FIG. 12). Note that the second code 82 may be read by the reading unit 22 and the information may be transmitted to the server 3.

The user terminal information receiving unit 331 of the server 3 receives information transmitted from the user terminal 2 (YES in step S401: FIG. 13). The change processing unit 332 of the server 3 rewrites the user information 310 in the storage unit 31 based on the information (step S402: FIG. 13). Specifically, the change processing unit 332 copies the user information 310 corresponding to the serial code transmitted from the user terminal 2, and in that information, changes the information of the serial code 315 to the information of the user ID. , is newly stored in the storage unit 31 as user information 310. Furthermore, the change processing unit 332 changes the availability information 316 to "unavailable" in the user information 310 corresponding to the serial code transmitted from the user terminal 2. As a result, user information corresponding to the electronic tour pass is newly generated, and user information corresponding to the paper tour pass is changed (information corresponding to the paper tour pass is changed as information that cannot be used). . Then, the paper tour pass after the change process becomes unusable.

In addition, in this change process, if the user has already used the paper excursion pass, the date and time when the user first used the excursion facility is applied as the excursion start date and time (validity period). If the change process is performed while the user has not yet used the excursion facility, the user may be asked to input information on the date and time (validity period) of the start of the excursion.

After that, you will be in a state where you can use the electronic excursion pass mentioned above. Therefore, in the same way as above, the user can enter at the counter by reading the two-dimensional barcode of each tour facility with the reading section 22 of the user terminal 2 and presenting the display on the display section 24 of the user terminal 2 at the counter. After confirmation, you can use each tour facility. Each process of steps S303 to S306 in FIG. 12 corresponds to each process of steps S107 to S110 in FIG. 10, and each process of steps S403 to S406 in FIG. 13 corresponds to each process of steps S205 to S208 in FIG. It corresponds to

(6) Use by administrator In the excursion support system 1, the system administrator operates the operation unit 52 of the system administrator terminal 5 and performs predetermined input to acquire and view information in the storage unit 31. can do. Specifically, when a predetermined input is performed on the system administrator terminal 5 and the input reception unit 543 accepts the input, the system administrator information transmission unit 337 of the server 3 transmits the information stored in the storage unit 31. Each piece of information is sent to the system administrator terminal 5 (see FIG. 6). The system administrator information receiving unit 542 of the system administrator terminal 5 receives information from the server 3. Then, the display processing unit 544 of the system administrator terminal 5 performs a process of displaying the content received by the system administrator information receiving unit 542 on the display unit 53.

This allows the system administrator to check the status of the entire system (usage information of each tour facility, etc.).

Furthermore, the facility manager can obtain and view part of the information in the storage section 31 by operating the operation section 61 of the facility manager terminal 6 and making predetermined inputs. Specifically, when a predetermined input is performed on the facility manager terminal 6 and the input receiving unit 631 receives the input, the facility manager information transmitting unit 338 of the server 3 transmits the information stored in the storage unit 31. Among the information, only the information regarding this facility is transmitted to the facility manager terminal 6 (see FIG. 7). The facility manager information receiving unit 632 of the facility manager terminal 6 receives information from the server 3. Then, the display processing unit 633 of the facility manager terminal 6 performs a process of displaying the content received by the facility manager information receiving unit 632 on the display unit 62.

This allows the facility manager to check information regarding his or her own facility (such as usage information for the facility).

5. Effect (1) According to the present embodiment, in the excursion support system 1, as shown in FIGS. 10 and 11, the user reads the facility ID (two-dimensional barcode) displayed at the excursion facility with the user terminal 2. (YES in step S107: FIG. 10), a signal (discrimination information) for displaying whether or not the user can use the tour facility is transmitted to the user terminal 2 (step S107: FIG. 10). S207: Figure 11).

Then, a display according to the signal is performed on the user terminal 2 (step S110: FIG. 10). When the user presents the display at the counter of the tour facility, the user's confirmation work (confirmation of visitors) at the tour facility is performed. That is, the user can enter the tour facility by simply reading the facility ID (two-dimensional barcode) of the tour facility with the user terminal 2 and presenting the display on the display unit 24 of the user terminal 2 to the counter.

As a result, it is possible to suppress an increase in the number of items that the user must carry during excursions.

Therefore, it is possible to improve the convenience for the user when traveling around.

(2) Furthermore, according to the present embodiment, in the excursion support system 1, as shown in FIGS. 10 and 11, when the user reads the facility ID with the user terminal 2 in order to use the excursion facility (in step S107), YES: FIG. 10), usage information for each tour facility is stored based on the signal from the user terminal 2 (step S208: FIG. 11).

Therefore, usage information for each tour facility can be collected without increasing the user's effort.

In other words, usage information for each tour facility can be collected without impairing the user's convenience during tours.

(3) Furthermore, according to the present embodiment, in the excursion support system 1, as shown in FIG. There is. As shown in FIG. 2, the countermeasure information transmitting unit 335 of the server 3 transmits a signal representing the status of infectious disease countermeasures at the tour facility to the user terminal 2 based on the facility information 320 of the storage unit 31.

Then, the user terminal 2 receives a signal indicating the status of infectious disease countermeasures, and displays a display corresponding to the signal on the user terminal 2, so that the user can confirm the status of infectious disease countermeasures at the tour facility.

Therefore, it is possible to propose a safe and secure excursion to the user.

(4) Furthermore, according to the present embodiment, in the excursion support system 1, as shown in FIG. The physical condition information is received, and the physical condition information is included in the ID information 300 and stored in the storage unit 31. The physical condition information transmitting section 334 of the server 3 reads the physical condition information 303 from the storage section 31 based on the information of the user ID transmitted from the user terminal 2, and transmits the read information toward the user terminal 2.

Then, the user terminal 2 displays a display according to the signal, and by presenting the display at the counter of the tour facility, it is possible to check the physical condition of the user at the tour facility.

Therefore, each tour facility can be operated safely and securely.

(5) Also, according to the present embodiment, the printing unit 71 of the seller terminal 7 prints the first code 81 representing the serial code on the paper ticket 8 (see FIG. 9). The reading unit 42 of the facility terminal 4 reads the first code 81 printed on the paper ticket 8. Then, based on the read information, the server 3 determines whether or not the facility can be used, and the determination result is displayed on the display section 43 of the facility terminal 4.

Therefore, by presenting the paper ticket 8 on which the first code 81 is printed at the counter of the tour facility, the user confirmation work (confirmation of the visitor) at the tour facility can be performed. That is, the user can enter the tour facility by presenting the paper ticket 8 at the counter of the tour facility.

As a result, a user who desires to use each tour facility by presenting a paper medium (paper ticket 8) can select that format.

Therefore, by checking the paper medium (paper ticket 8) on the facility terminal 4, the user can check the format in which the user uses each tour facility, and the format in which each tour facility is used based on the operation on the user terminal 2. You can select and use the desired format from two formats.

Therefore, it is possible to realize a tour that is convenient for the user.

(6) Furthermore, according to the present embodiment, when the first code 81 of the paper ticket 8 is read by the reading unit 42 of the facility terminal 4, information on the facility ID and serial code is transmitted to the server 3. Then, in the server 3, the facility ID and serial code information are stored in the storage unit 31 as usage information 325 in association with each other.

Therefore, even if the user selects the usage format of each tour facility (first tour state) by presenting a paper medium (paper ticket 8), usage information for each tour facility can be collected.

(7) Also, according to the present embodiment, the printing unit 71 of the seller terminal 7 prints the second code 82 on the paper ticket 8 in a format in which a serial code can be input (see FIG. 9).

When the user operates the operation unit 23 of the user terminal 2 and inputs the second code 82, the change processing unit 332 of the server 3 rewrites the user information 310 in the storage unit 31 (step S402: FIG. 13). . Specifically, the change processing unit 332 copies the user information 310 corresponding to the serial code transmitted from the user terminal 2, and in that information, changes the information of the serial code 315 to the information of the user ID. , is newly stored in the storage unit 31 as user information 310. Furthermore, the change processing unit 332 changes the availability information 316 to "unavailable" in the user information 310 corresponding to the serial code transmitted from the user terminal 2.

Therefore, even if the user selects the format of the first tour state, if the user subsequently desires the format of the second tour state, the second code of the paper medium (paper ticket 8) is By reading and inputting 82, the format of the second round trip state can be used.

As a result, it is possible to realize a tour that is even more user-friendly for the user.

6. Modifications In the above embodiment, the excursion support system 1 has been described as being used for tourists who tour tourist facilities. However, the excursion support system 1 may also be used as a support system when local residents use entertainment facilities that they use on a daily basis.

Furthermore, the processes performed at each of the system administrator terminal 5, facility administrator terminal 6, and seller terminal 7 may be performed at the server 3.

Moreover, the above-described program (tour support program) may be provided by being recorded on a recording medium.

1 Tour Support System 2 User Terminal 3 Server 4 Facility Terminal 5 System Administrator Terminal 7 Seller Terminal 8 Paper Ticket 31 Storage Unit 33 Control Unit 42 Reading Unit 43 Display Unit 44 Control Unit 51 Output Unit 54 Control Unit 71 Printing Unit 81 1 code 82 2nd code 300 ID information 301 User ID
303 Physical condition information 310 User information 311 User ID
312 Availability information 315 Serial code 316 Availability information 320 Facility information 321 Facility ID
323 Countermeasure information 331 User terminal information reception section 332 Change processing section 333 Discrimination processing section 334 Physical condition information transmission section 335 Countermeasure information transmission section 336 Facility terminal information reception section 211 User ID
411 Facility ID
441 Second discrimination information reception unit 442 Facility terminal information transmission unit 444 Display processing unit

Claims (15)

An excursion support system capable of communicating with a user terminal carried by a user, and supporting the user's excursion by transmitting signals regarding a plurality of excursion facilities to the user terminal,
a first storage unit that stores facility identification information for identifying the tour facility for each facility;
an output unit that outputs the facility identification information for each of the touring facilities in an information format readable by the user terminal, based on the facility identification information stored in the first storage unit;
a second storage unit that stores user information including user identification information for identifying the user and availability information indicating whether the user is allowed to use the tour facility;
The facility identification information displayed at the tour facility is read by the user terminal, and when a signal is transmitted from the user terminal, the user of the user terminal is identified based on the user information stored in the second storage unit. a determination processing unit that identifies the user terminal, determines whether the user can use the tour facility, and transmits a signal to the user terminal to display the determination result ;
a printing unit that prints paper identification information for identifying the paper medium in a readable information format;
A facility terminal provided at each of the tour facilities,
The second storage unit stores user information including the paper identification information and usage availability information indicating whether the user is able to use each of the tour facilities;
The facility terminal is
A display section;
a display processing unit that performs display processing on the display unit;
a reading unit that reads the paper identification information printed on the paper medium,
The discrimination processing unit reads the paper identification information with the reading unit, and when a signal is transmitted from the facility terminal, the discrimination processing unit determines the user's preference of the touring facility based on the user information stored in the second storage unit. transmitting a signal to the facility terminal to determine availability and display the determination result;
The excursion support system, wherein the display processing unit causes the display unit to display that the user can use the excursion facility based on a signal of the determination result transmitted from the determination processing unit. The facility terminal further includes a facility terminal information transmitting unit that transmits a signal including the facility identification information and the paper identification information based on the reading unit reading the paper identification information,
a facility terminal information receiving unit that receives a signal from the facility terminal information transmitting unit;
The excursion support system according to claim 1 , further comprising: a fourth storage unit that stores the facility identification information and the paper identification information in correspondence as usage information based on the signal received by the facility terminal information reception unit. . From a first tour state in which the user is allowed to use each of the tour facilities by checking the paper medium on the facility terminal, each of the tour facilities is enabled based on the user's operation on the user terminal. further comprising a change processing unit that performs processing for changing to the second tour state,
The printing unit prints the paper identification information on the paper medium in an information format that can be input by the user terminal,
When a signal is transmitted from the user terminal that inputs the paper identification information, the change processing unit generates user identification information that identifies the user, and availability information that indicates that the user is able to use the tour facility. The excursion support system according to claim 1 or 2 , wherein the excursion support system acquires user information including: and stores the user information in the second storage unit. a first information reception unit that receives a signal from the user terminal that has read the facility identification information and acquires the facility identification information and the user identification information;
The excursion according to any one of claims 1 to 3, further comprising: a third storage unit that stores the facility identification information and the user identification information acquired by the first information reception unit as usage information in association with each other. support system. The first storage unit stores countermeasure information representing an infectious disease countermeasure status at the tour facility in association with the facility identification information,
Any one of claims 1 to 4, further comprising a countermeasure information transmitting section that transmits a signal representing the status of infectious disease countermeasures at the tour facility to the user terminal based on the countermeasure information stored in the first storage section. The excursion support system according to item (1) . a second information reception unit that receives physical condition information indicating the physical condition of the user transmitted from the user terminal, includes the physical condition information in the user information, and stores it in the second storage unit;
When a signal is transmitted from the user terminal that has read the facility identification information, the physical condition transmits a signal representing the user's physical condition to the user terminal based on the physical condition information stored in the second storage unit. The excursion support system according to any one of claims 1 to 5 , further comprising an information transmitting section. A tour support program for causing a computer to function as a server that transmits signals regarding tour facilities to a portable user terminal, the program comprising:
storing facility identification information for identifying the tour facilities for each facility;
outputting the facility identification information for each of the touring facilities in an information format readable by the user terminal, based on the stored facility identification information;
storing user information including user identification information for identifying the user and availability information indicating whether the user is able to use the tour facility;
The facility identification information displayed at the tour facility is read by the user terminal, and when a signal is transmitted from the user terminal, the user of the user terminal is identified based on the stored user information, and the user is identified. transmitting a signal to the user terminal to determine whether or not the tour facility can be used and to display the determination result;
storing user information including paper identification information for identifying the paper medium and availability information indicating whether the user is able to use each of the tour facilities;
When the paper identification information is read by a facility terminal provided at each of the tour facilities and a signal is transmitted from the facility terminal, it is determined whether or not the user can use the tour facility based on the stored user information. , a step of transmitting a signal for displaying a determination result to the facility terminal . Based on a signal including the facility identification information and the paper identification information being transmitted from the facility terminal that read the paper identification information, the facility identification information and the paper identification information are associated and stored as usage information. The excursion support program according to claim 7, further causing the computer to execute the step of. From a first tour state in which the user can use each of the tour facilities by checking the paper medium on the facility terminal of each of the tour facilities, use of each of the tour facilities is enabled based on the user's operation of the user terminal. When a signal is transmitted from the user terminal that has input information for changing to the second excursion state where it is possible, the user identification information that identifies the user and the user who can use each of the excursion facilities. 9. The excursion support program according to claim 7 or 8, further causing the computer to execute the step of acquiring user information including availability information indicating availability and storing the user information. a step of acquiring the facility identification information and the user identification information based on a signal transmitted from the user terminal that read the facility identification information, and storing these pieces of information in association as usage information; The excursion support program according to any one of claims 7 to 9, further executed by a computer. storing countermeasure information representing the status of infectious disease countermeasures at the tour facility;
The excursion according to any one of claims 7 to 10, wherein the computer further executes the step of transmitting a signal representing the countermeasure status at the excursion facility to a user terminal based on the stored countermeasure information. Support program. receiving physical condition information indicating the physical condition of the user transmitted from the user terminal, and storing the physical condition information as being included in the user information;
further comprising the step of transmitting a signal representing the user's physical condition to the user terminal based on the stored physical condition information when a signal is transmitted from the user terminal that has read the facility identification information; The excursion support program according to any one of claims 7 to 11, which is executed. A touring support method for supporting a user touring a plurality of touring facilities , the method being executed on a computer ,
storing facility identification information for identifying the tour facilities for each facility;
outputting the facility identification information for each of the touring facilities in an information format readable by a user terminal carried by the user;
storing user information including user identification information for identifying the user and availability information indicating whether the user is able to use the tour facility;
Receive a signal from a user terminal that has read the facility identification information displayed at the tour facility, and based on the stored user information, identify the user of the user terminal and determine whether the user can use the tour facility. and transmitting a signal to the user terminal for displaying the determination result;
Displaying a display according to the determination result on the user terminal;
printing paper identification information for identifying the paper medium in a readable information format on the paper medium;
storing user information including paper identification information for identifying the paper medium and availability information indicating whether the user is able to use each of the tour facilities;
When the paper identification information is read by a facility terminal provided at each of the tour facilities and a signal is transmitted from the facility terminal, it is determined whether or not the user can use the tour facility based on the stored user information. , transmitting a signal for displaying the determination result to the facility terminal;
A tour support method comprising the step of displaying on the facility terminal according to the determination result . If a signal including the facility identification information and the paper identification information is transmitted from the facility terminal that has read the paper identification information, the step of storing the facility identification information and the paper identification information in association with each other as usage information; The excursion support method according to claim 13, further comprising: In the printing step, paper identification information for identifying the paper medium is printed on the paper medium in a first readable state, and the paper identification information is printed on the paper medium in a second state in which it is inputtable. can be,
The facility terminal provided at each tour facility reads the paper identification information in the first state printed on the paper medium,
When a signal is transmitted from a user terminal that has input the paper identification information in the second state printed on the paper medium, the user information is confirmed by each user by checking the paper medium with the facility terminal. The method further includes the step of changing from a first touring state in which the touring facilities can be used to a second touring state in which each of the touring facilities can be used based on the user's operation on the user terminal. The excursion support method according to claim 13 or 14.

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