JP7345281B2 - Monitoring devices and systems - Google Patents

Description

The present invention relates to a monitoring device and a monitoring system that monitor the operating status of a plurality of monitored devices.

The approach to equipment maintenance is shifting from time-based maintenance, in which maintenance is performed periodically, to condition-based maintenance, in which maintenance is performed according to the condition of each piece of equipment. In order to perform condition-based maintenance, it is necessary to constantly monitor the condition, and remote monitoring services using the IoT cloud are becoming more popular.

2. Description of the Related Art Patent Document 1 is known as a technology related to a monitoring device that monitors equipment failure. Patent Document 1 states, ``Detected values of a plurality of variables that depend on operating conditions are input from the excavator to an input device.A processing device processes the detected values of a plurality of variables input from the input device. , a set of detected values of multiple variables is considered as one sample, and from the multiple samples input from the input device, some samples with similar operating conditions are extracted based on the detected values of variables and are combined with a standard sample group. Furthermore, the target sample is evaluated based on a group of standard samples.''

JP2014-15746

Patent Document 1 discloses a technique for providing an excavator management device that can improve the accuracy of detecting the occurrence of an abnormality. However, no consideration is given to the relationship between the position of the shovel and abnormalities.

Failures of industrial equipment located at multiple service locations may depend on the natural environment at each service location, and the relationship between failures and the natural environment at the locations where industrial equipment is located is analyzed. Based on the results, maintenance is required.

An object of the present invention is to provide a monitoring device and a monitoring system that analyze the relationship between equipment failures and the natural environment for condition-based maintenance in which maintenance is performed according to the condition of each equipment.

A preferred example of the present invention includes a base information acquisition unit that acquires information regarding equipment located at a base, information regarding a failure, and location information of the equipment;
a natural environment information acquisition department that acquires natural environment information;
From the information acquired by the base information acquisition unit, the location of the device in which the failure has occurred is identified, the location is associated with the area of the natural environment information, and the device in which the failure has occurred is correlated with the natural environment information. and an analysis unit that extracts information on the area corresponding to the device where the failure occurred and weather information regarding the area when receiving an instruction regarding the relationship between the failure and the region and season ; Outputting information on the area where the equipment where the failure occurred and the weather information are provided, and when temperature is specified as the natural environment information, extracting the temperature for the equipment where the failure has occurred; The monitoring device includes a visualization unit that extracts the region corresponding to the temperature and outputs the distribution of the failed devices on a map based on the extracted region information.

In another preferred example of the present invention, a first device installed at a first base, a second device installed at a second base, and the first device and the second device are connected via a network. Monitoring comprising: the connected monitoring device; an external device having an acquisition unit that obtains weather information and regional information from an external system; and a providing unit that provides the weather information and regional information to the monitoring device. It is a system.

According to the present invention, the relationship between equipment failures and the natural environment can be analyzed for condition-based maintenance in which maintenance is performed according to the condition of each equipment.

1 is a configuration diagram showing a monitoring system according to a first embodiment; FIG. It is a diagram showing functional blocks of a management server. FIG. 3 is a diagram showing functional blocks of an external server. FIG. 3 is a diagram showing a database. FIG. 3 is a diagram showing a processing flow of a registration program. FIG. 3 is a diagram showing a processing flow of an analysis program. It is a figure showing the processing flow of a visualization program. It is a figure which shows the processing flow of the reception program of an external server. FIG. 3 is a diagram showing a processing flow of a sending program of an external server. FIG. 2 is a configuration diagram showing a monitoring system according to a second embodiment. It is a diagram showing functional blocks of a data collection server. It is a figure which shows the processing flow of the receiving program of a data collection server. It is a figure which shows the processing flow of the transmission program of a data collection server.

Examples will be described below with reference to the drawings.

FIG. 1 is a diagram illustrating an example of the configuration of a monitoring system according to a first embodiment. The monitoring system of the first embodiment includes multiple service locations such as service location 1 1000-1 and service location N 1000-N that provide services, a remote monitoring center 110 that monitors the multiple service locations, and an external It consists of an external system 120 such as a website.

A plurality of service locations such as service location 1 1000-1, remote monitoring center 110, and external system 120 are connected via a network 130.

Each service base, such as service base 1 1000-1, which is a place for providing services, has equipment such as equipment 1 10-1.

The remote monitoring center 110 has a management server 20 that manages device registration information, device operating status information, and manages information acquired from external systems.

The external system 120 includes an external server 30 that manages external weather information, climate information, regional information, and the like.

FIG. 2 is a diagram showing an example of the configuration of the management server 20. The processing content of the management server 20 is stored (recorded) in the form of a program (software) in the auxiliary storage device 204 of a general computer, and the CPU (Central Processing Unit) 202 stores the program read from the auxiliary storage device 204 into the memory. 201 and execute it. The management server 20 communicates with other servers and devices via the network I/F 205.

An I/O (input/output interface) 203 is a user interface through which a user inputs instructions to the management server 20 and presents program execution results and the like to the user. An input/output device (eg, keyboard, mouse, touch panel, display, printer, etc.) is connected to the I/O 203. A user interface provided by a management terminal connected via a network may be connected to the I/O 203.

CPU 202 is a processor that executes programs stored in memory 201. The memory 201 includes a ROM (Read Only Memory) that is a nonvolatile storage element and a RAM (Random Access Memory) that is a volatile storage element.

The ROM stores an unchangeable program (eg, BIOS: Basic Input Output System) and the like. The RAM is a high-speed and volatile storage element such as DRAM (Dynamic Random Access Memory), and temporarily stores programs stored in the auxiliary storage device 204 and data used when the programs are executed.

A registration program 211, an analysis program 212, and a visualization program 213 are stored in the memory 201.

Further, the memory 201 stores a customer information DB (DataBase) 221, a device information DB 222, a failure information DB 223, an operation information DB 224, a weather information DB 225, and an area information DB 226.

The auxiliary storage device 204 is a large-capacity, nonvolatile storage device such as a magnetic storage device (HDD: Hard Disk Drive) or a flash memory (SSD: Solid State Drive). Further, the auxiliary storage device 204 stores programs executed by the CPU 202 and data used when executing the programs. That is, the program is read from the auxiliary storage device 204, loaded into the memory 201, and executed by the CPU 202.

The management server 20 is a computer system configured on one physical computer or on multiple logical or physical computers, and programs stored in the memory 201 can be run separately on the same computer. The computer may operate in multiple threads, or may operate on a virtual computer built on multiple physical computer resources. Furthermore, the management server 20 and other devices may be housed in one physical or logical computer. Note that all or part of the processing achieved by executing the program may be implemented by hardware (eg, Field-Programmable Gate Array).

FIG. 3 is a diagram showing an example of the configuration of the external server 30. Description of the same contents as the server in FIG. 2 will be omitted.

A reception program 311 and a transmission program 312 are stored in the memory 301.

The memory 301 also stores a weather information DB 321 and a regional information DB 322.

FIG. 4 is a diagram showing databases recorded in the memory 201 of the management server 20 and the memory 301 of the external server 30. FIG. 4(A) shows the customer information DB 221. The customer information DB 221 is a database that records customer company names 50, customer office names 51, customer addresses 52, customer telephone numbers 53, and identification numbers 54.

FIG. 4(B) shows the device information DB 222. The device information DB 222 is a database that records an identification number 60, product classification 61, product type 62, product number 63, specifications 64, contract type 65, and location 66.

FIG. 4(C) shows the failure information DB 223. The failure information database DB is a database that records occurrence date and time 70, recovery date and time 71, identification number 72, alarm/failure type 73, and alarm/failure content 74.

FIG. 4(D) shows the operation information DB 224. The operating information DB 224 is a database that records transmission date and time 80, identification number 81, and operating information 82. The operating information 82 includes status, internal temperature, external temperature, pressure, current, voltage, operating time, startup time, and stoppage. Contains time.

FIG. 4(E) shows the weather information DB 225. The weather information DB 225 is a database that records information such as sunny weather (90), cloudy weather (91), rain (92), snow (93), temperature (94), humidity (95), date and time (96), prefecture (97), and city/ward/town/village (98).

FIG. 4(F) shows the regional information DB 226. The regional information DB 226 is a database that records mountain areas 101, plain areas 102, prefectures 103, and cities, wards, towns and villages 104.

Although information in the embodiment will be described using a database, this information does not necessarily have to be expressed in a data structure based on a database, but may be expressed in a data structure such as a list or a table, or in other ways. Therefore, "table", "list", "DB", etc. are sometimes simply called "information".

FIG. 5 is a diagram showing the processing flow of the registration program 211 in the management server 20.

The user starts the registration program using an input/output device or the like (S301).

The CPU of the management server 20 starts receiving data from outside the management server 20 via the network (S302).

It is determined whether the transmission location is the service base or the external system 120 (S303).

In the explanation of FIG. 5, a processing unit that stores information from a service base in a DB is called a base information acquisition unit, and a processing unit that stores information from an external system in a DB is called a natural environment information acquisition unit.

If the location where the data was acquired (for example, the transmission location) is a service base, it is determined whether the type of the acquired information is customer information, device information, or operation information (S307).

If the acquired data relates to customer information, it is determined whether it is new customer information (S308). If the customer information is new, the customer information is stored in the customer information DB (S310).

If the acquired customer information is not new, it is determined whether the information changes the information recorded in the customer information DB (S309).

If the information changes the customer information, the customer information DB is updated (S310). If the customer information is unchanged, it is discarded (No in S309).

If the acquired data relates to device information, it is determined whether it is new device information (S311).

If the device information is new, the information is stored in the device information DB (S313).

If the device information is not new, it is determined whether the information changes the contents of the device information DB (S312).

If the device information is to be changed, the information is stored in the device information DB (S313).

If the device information is not to be changed, it is discarded (No in S312).

If the acquired data relates to operating information, the information is stored in the operating information DB (S314). Then, failure information is extracted from the operation information (S315). The extracted failure information is stored in the failure information DB (S316).

If the transmission location is an external system, it is determined whether the acquired information is weather information or regional information (S304).

In the case of weather information, the information is stored in the weather information DB (S305). In the case of regional information, the information is stored in the regional information DB (S306).

After one or more steps of S310, S313, S316, S305, and S306 are executed, the registration program ends upon receiving an instruction from the user (S317).

In the registration program 211, each process from S302 to S316 may be repeated at a fixed cycle each time operation data is received from the device 10-1, etc., or when an event such as a failure or an alarm occurs. Processing may be repeated to receive operating data and failure data.

FIG. 6 is a diagram showing a processing flow of the analysis program 212 in the management server 20.

The analysis program is started in response to an input/output device instruction from the user (S401).

Data is acquired from the customer information DB 221 (S402), and data is acquired from the device information DB 222 (S403). Data is acquired from the failure information DB 223 (S404). Data is acquired from the operation information DB 224 (S405). Data is acquired from the weather information DB 225 (S406). Data is acquired from the regional information DB 226 (S407). The processes from S402 to S407 are executed in parallel or sequentially.

Among the acquired data, the alarm/failure type 73 is extracted from the failure information DB 223 (S408). A failure and an alarm both represent an abnormal state different from normal, and are distinguished in advance based on the operating state.

Then, the alarm/failure details 74 are extracted from the failure information DB 223 (S409).

Next, it is determined whether the instruction from the user using an input/output device or the like is for the alarm/failure occurrence rate or other item (S410). Here, the instruction from the user includes a designation specifying a device to be monitored, for example, a compressor.

If the item instruction is "occurrence rate", the identification number corresponding to the specified compressor is extracted (S411).

Device information and operation information corresponding to the identification number extracted in S411 are extracted (S412).

Customer information corresponding to the identification number extracted in S411 is extracted (S413).
Then, the extracted device information and customer information are sent to the visualization program (S421).

If the item instruction is "Other", the date and time of the alarm/failure occurrence obtained from the failure information DB is extracted (S414).

The identification number at which the failure/alarm occurred is extracted from the failure information at which the alarm/failure occurred extracted in S414 (S415).

Device information and operation information corresponding to the identification number acquired in S415 are extracted (S416).

Customer information corresponding to the identification number acquired in S415 is extracted (S417).

Then, it is determined whether the item instructed by the user is "date and time of occurrence" or "region/season" (S418).

When receiving an item instruction for "occurrence date and time", send information on the device that failed or caused an alarm at that "occurrence date and time", alarm/failure type, alarm/failure details, operating information, and customer information to the visualization program. (S421).

If the item for which the user has instructed is the relationship between "region/season" and an alarm/failure, the date and time of the failure or alarm, and the area where the equipment that caused the failure or alarm is located. Weather information is extracted (S419).

Specifically, the location of the device where the failure or alarm occurred is specified from the customer address 52 of the customer information extracted in S417 or the location 66 of the device information extracted in S416. The identified location and the date and time when the failure or warning occurred are matched with the date and time 96 of the weather information, the prefecture 97, and the city, ward, town, and village 98 information to narrow down related records, and the narrowed down weather information such as temperature 94 and humidity 95 is Extract records of the natural environment.

Then, information on the area where the device in which the failure or alarm occurred is located is extracted (S420). Specifically, the area information corresponding to the information on the prefecture 97 and the city, town, village 98 specified in S419 is specified, and information on the specified area (mountain area 101, etc.) is extracted.

The extracted device information, operating information, customer information, weather information, and regional information are sent to the visualization program (S421).

Then, upon receiving an instruction from the user for the analysis program, the processing of the analysis program ends (S422).

FIG. 7 is a diagram showing a processing flow of the visualization program 213 in the management server 20.

The visualization program 213 is activated based on an instruction from the user via an input/output device (S501).

The program information transmitted from the analysis program 212 and recorded in the memory 201 or the like is acquired (S502).

Instructions are received from the user regarding items such as the rate of occurrence of alarms/failures, the time period of alarms/failures, or the region/season of alarms/failures (S504). Here, instructions for the compressor to be analyzed may be received.

If the item is the alarm/failure occurrence rate, processing regarding the alarm/failure occurrence rate is executed from the alarm/failure type, alarm/failure content, equipment information, and customer information sent from the analysis program 212 (S505 ).

If the item is the time period in which the failure/alarm occurred, the occurrence of the alarm/failure is determined from the date and time of occurrence of the alarm/failure, the type of alarm/failure, the contents of the alarm/failure, equipment information, and customer information sent from the analysis program 212. Processing regarding the time zone is executed (S506).

If the item is the region/season of the alarm/failure, the weather information corresponding to the alarm/failure sent from the analysis program 212, regional information, date and time of occurrence of the alarm/failure, type of alarm/failure, details of the alarm/failure. , device information, and customer information, executes processing related to the region of the device where the alarm/failure occurred (S507).

If the seasonal instruction is summer, the identification number of the failed device is specified when the alarm/failure occurrence date and time is summer, and the location of the specified device is specified from customer information or device information. Weather information and regional information for the specified location can then be extracted to narrow down the information related to the natural environment in which the equipment that malfunctioned in the summer occurred.

If an instruction to visualize information other than the information extracted by the analysis program 212 is received in the item instruction in S504, information is extracted from the weather information DB regarding warnings/failures according to the contents of the instruction (S508), and Information is extracted from the regional information DB regarding the failure (S509). For example, in S418, the relationship with a season such as summer is specified based on the date and time of failure occurrence, but in S504, a temperature range may be specified to visualize the device that has generated the alarm/failure. In that case, information on the device that caused the alarm/failure and the temperature in the region corresponding to that device is extracted from the information sent from the analysis program 212, and the temperature is included in the specified temperature range. In some cases, it is visualized that temperature and equipment failure may be related.

A graph or table is displayed based on the information acquired in S505, S506, and S509 (S510). For example, the distribution of malfunctioning compressors in areas with temperatures equal to or higher than a user-specified temperature can be displayed on a map.

Upon receiving an instruction from the user, the visualization program is stopped (S511).

FIG. 8 is a diagram showing the processing flow of the reception program 311 in the external server 30.

The receiving program 311 is activated based on an instruction from the user via an input/output device (S601).

Based on instructions from the user, the frequency of acquiring weather information and regional information from an external system is set (S602).

Information is acquired from the external system via the network 130 (S603). The information acquired from the external system is converted into a format for the external server 30 (S604).

Among the information converted in S604, information related to weather information is stored in the weather information DB (S605).

Among the information converted in S604, information related to regional information is stored in the regional information DB (S606).

It is determined whether there is an instruction from the user to end the processing of the reception program 311 (S607).

If there is no instruction from the user to end the processing of the reception program 311 (No in S607), the process waits according to the acquisition frequency set in S602 (S608), and then returns to S603.

If there is an instruction from the user to end the processing of the receiving program 311 (S607: Yes), the processing of the receiving program 311 is ended (End).

FIG. 9 is a diagram showing a processing flow of the sending program 312 in the external server 30. As shown in FIG.

The transmission program 312 is activated based on an instruction from the user via an input/output device (S701).

Based on instructions from the user, the frequency of transmitting weather information and regional information to the management server 20 is set (S702).

Weather information that has not been sent to the management server 20 is acquired from the weather information DB 321 recorded in the memory 301 (S703).

Regional information that has not been sent to the management server 20 is acquired from the regional information DB 322 recorded in the memory 301 (S704).
The weather information and regional information acquired in S703 and S704 are transmitted to the management server 20 (S705).

It is determined whether there is an instruction from the user to end the processing of the sending program 312 (S706).

If there is no instruction from the user to end the processing of the sending program 312 (No in S706), the process waits according to the acquisition frequency set in S702 (S707), and then returns to S703.

If there is an instruction from the user to end the processing of the sending program 312 (Yes in S706), the processing of the sending program 312 is ended (END).

According to the first embodiment, for condition-based maintenance in which maintenance is performed according to the condition of each device, it is possible to analyze and visualize the relationship between device failures or alarms and the natural environment such as season and temperature.

FIG. 10 is a configuration diagram showing a monitoring system according to the second embodiment.

The monitoring system of the second embodiment includes multiple service locations such as service location 1 1000-1 and service location N 1000-N that provide services, a remote monitoring center 110 that monitors the multiple service locations, and an external It consists of an external system 120 such as a website.

A plurality of service locations such as service location 1 1000-1, remote monitoring center 110, and external system 120 are connected via a network 130.

Each service base such as service base 1 1000-1, which is a place for providing services, has a plurality of devices such as device 1 10-1.

The remote monitoring center 110 has a management server 20 that manages device registration information, device operating status information, and manages information acquired from external systems.

The external system 120 includes an external server 30 that manages external weather information, climate information, regional information, and the like.

Description of the same contents as in Example 1 will be omitted. The difference from the first embodiment is that each service base such as service base 1 has a data collection server such as data collection server 40-1.

The configurations of the management server 20, external server 30, and DBs such as the customer information DB are the same as in the first embodiment.

FIG. 11 is a diagram showing functional blocks of the data collection server 40. Like the management server 20, the data collection server 40 includes a memory 401, a CPU 402, an I/O 403, an auxiliary storage device 404, and a network IF 405.

A reception program 411 and a transmission program 412 are stored in the memory 401. Further, the memory 401 stores a customer information DB 421, an equipment information DB 422, a failure information DB 423, and an operation information DB 424. The contents of these DBs are the same as the configuration shown in FIG. 4 of the first embodiment.

FIG. 12 is a diagram showing the processing flow of the reception program 411 of the data collection server 40.

The receiving program 411 is activated based on an instruction from the user via an input/output device (S801).

Based on instructions from the user, the acquisition frequency setting is received from devices such as device 1 10-1 located at the service base (S802).

Information is acquired from the device via the network 130 (S803).

The information acquired from the device is converted into a format for the data collection server 40 (S804).

Among the information converted in S804, information related to customer information is stored in the customer information DB 421 (S805).

Among the information converted in S804, information related to device information is stored in the device information DB 422 (S806).

Among the information converted in S804, information related to failure information is stored in the failure information DB 423 (S807).

Among the information converted in S804, information related to operating information is stored in the operating information DB 424 (S808).

It is determined whether there is an instruction from the user to end the processing of the reception program 411 (S809).

If there is no instruction from the user to end the processing of the reception program 411 (No in S809), the process waits according to the acquisition frequency set in S802 (S810), and then returns to S803.

If there is an instruction from the user to end the processing of the receiving program 411 (Yes in S809), the processing of the receiving program 411 is ended (END).

FIG. 13 is a diagram showing the processing flow of the transmission program 412 of the data collection server 40.

The transmission program 412 is activated based on an instruction from the user via an input/output device (S901).

Based on instructions from the user, the frequency of transmission of customer information, equipment information, failure information, and operation information from the data collection server 40 to the management server 20 is set (S902).

Customer information that has not been sent to the management server 20 is acquired from the customer information DB 421 recorded in the memory 401 (S903).

Device information that has not been sent to the management server 20 is acquired from the device information DB 422 recorded in the memory 401 (S904).

Failure information that has not been sent to the management server 20 is acquired from the failure information DB 423 recorded in the memory 401 (S905).

Operation information that has not been sent to the management server 20 is acquired from the operation information DB 424 recorded in the memory 401 (S906).
The information acquired in steps S903, S904, S905, and S906 is transmitted to the management server 20 (S907).

It is determined whether there is an instruction from the user to end the processing of the sending program 412 (S908).

If there is no instruction from the user to end the processing of the sending program 412 (No in S908), the process waits according to the sending frequency set in S902 (S909), and then returns to S903.

If there is an instruction from the user to end the processing of the sending program 412 (Yes in S908), the processing of the sending program 412 is ended (END).

According to the second embodiment, it has the same effect as the first embodiment, and since the data collection server 40 registers the operation information from the equipment, the processing load on the management server 20 can be reduced.

In the above example, an address is used as the location information, but the management server 20 or data collection server 40 receives GPS location information from a device such as a compressor, and based on that location information, information from an external system is sent. It may be configured to specify.

Further, in the above example, the equipment is explained using a compressor as an example, but it may be another industrial equipment such as a transformer.

Note that the mode for carrying out the present invention is not limited to the embodiments described above, and includes various modifications and equivalent configurations. For example, the embodiments described above are described in detail to explain the present invention in an easy-to-understand manner, and the present invention is not necessarily limited to having all the configurations described. Further, a part of the configuration of one embodiment may be replaced with the configuration of another embodiment. Further, a part of the configuration of another embodiment may be added to the configuration of one embodiment.

In addition, the above-described processing by the program may be partially or entirely realized by hardware, for example, by designing an integrated circuit, or the processing by the hardware and the processing by the program may be combined. Information such as programs and tables can be stored in storage devices such as memory, HDD (Hard Disk Drive), and SSD (Solid State Drive), or in recording media such as IC cards, SD cards, and DVDs. Further, the control lines and information lines are shown as necessary for explanation, and there may be control lines and information lines other than those shown.

20: Management server, 30: External server, 110: Remote monitoring center, 120: External system

Claims (12)

a base information acquisition unit that acquires information regarding equipment located at the base, information regarding failure, and location information of the equipment;
a natural environment information acquisition department that acquires natural environment information;
From the information acquired by the base information acquisition unit, the location of the device in which the failure has occurred is identified, the location is associated with the area of the natural environment information, and the device in which the failure has occurred is correlated with the natural environment information. Attached ,
If you receive instructions regarding the relationship between the malfunction and the region and season,
an analysis unit that extracts information on the region corresponding to the device in which the failure has occurred and weather information regarding the region ;
outputting information on the area where the equipment where the failure occurred and the weather information;
When temperature is specified as the natural environment information, extracting the temperature for the device where the failure has occurred, and extracting the area corresponding to the extracted temperature;
Outputting the distribution of the malfunctioning devices on a map based on the extracted regional information.
Visualization section and
A monitoring device characterized by having: The monitoring device according to claim 1,
The analysis department is
A monitoring device characterized in that the location information regarding the device is extracted from customer information. The monitoring device according to claim 1,
The base information acquisition department is
A monitoring device characterized in that the location information is acquired from the device via a network. The monitoring device according to claim 1,
The base information acquisition department is
A monitoring device characterized by determining whether the information regarding the base is customer information, equipment information, or operation information. The monitoring device according to claim 1,
The natural environment information acquisition unit is
A monitoring device characterized by determining whether the natural environment information acquired from an external system is weather information or regional information. The monitoring device according to claim 1,
The base information acquisition department is
Recording information on the equipment, failure information on the equipment, operating information indicating the operating status of the equipment, and customer information;
The natural environment information acquisition unit is
A monitoring device characterized by recording weather information and regional information. The monitoring device according to claim 1,
The analysis department is
If we receive instructions to analyze the occurrence rate of said failures or alarms,
Based on an identification number identifying the device for which the occurrence rate is determined,
A monitoring device characterized by extracting device information, customer information, and failure information. The monitoring device according to claim 1,
When the visualization unit receives an instruction to visualize the time period in which the failure or alarm occurs,
A monitoring device characterized in that the time period of occurrence is extracted based on the failure information acquired from the analysis section. A first device installed at the first base,
A second device installed at the second base,
The monitoring device according to claim 1, connected to the first device and the second device via a network;
A monitoring system comprising: an acquisition unit that acquires weather information and regional information from an external system; and a provision unit that provides the weather information and regional information to the monitoring device. The monitoring system according to claim 9 ,
A monitoring system characterized in that the external device has a first format conversion processing section that converts the format of the external system. A first device installed at the first base,
a first data collection device installed at the first base;
A second device installed at the second base,
a second data collection device installed at the second base;
The monitoring device according to claim 1, connected to the first device and the second device via a network;
an external server having a first acquisition unit that acquires weather information and regional information from an external system; and a first provision unit that provides the weather information and regional information to the monitoring device;
The first data collection device and the second data collection device each have a second data collection device that repeatedly acquires customer information, device information, failure information, and operation information from the first device or the second device. an acquisition department;
A monitoring system comprising: a second providing unit that repeatedly provides the acquired information to the monitoring device. The monitoring system according to claim 11 ,
The first data collection device and the second data collection device each include:
A monitoring system characterized by having a second format conversion processing section that converts the format of data acquired from the device.

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