JP7239969B2 - System, information processing method, and program for providing information on legal consultation - Google Patents

Description

Application of Article 30, Paragraph 2 of the Patent Law Date of publication June 20, 2018 Address of publication https://readyfor. jp/projects/magee [Publications, etc.] Publication date June 11, 2018 Publication address https://www. youtube. com/watch? time_continue=2&v=dfeEkBt7vFM [Publications, etc.] Publication date August 20, 2018 Publication address https://www. air-law. jp/

The present invention relates to a system, an information processing method, and a program for providing legal consultation information to users via a communication network. In particular, the present invention generates a consultation chart by presenting a question to a user terminal and obtaining an answer from the user, and based on the consultation chart, etc., it is possible to present a plurality of estimates of consultation fees for legal experts. It relates to a system, an information processing method, and a program.

If an individual who has a legal problem wants to consult a legal professional such as a lawyer, how to contact a legal professional and how to consult a legal professional about his or her problem. There is a problem of not knowing whether it is good or not. Legal issues that individuals face include divorce, debt, inheritance, traffic accidents, consumer damage, Internet damage, criminal/crime, labor/employment, debt collection, medical malpractice, real estate, taxes, intellectual property, administration, company establishment, Although it covers a wide range of fields, such as management, there are not only lawyers, but also tax accountants, judicial scriveners, administrative scriveners, social insurance and labor consultants, and patent attorneys. Even lawyers have different areas of specialization, and it was difficult for individuals to accurately specify a specialist to whom they should consult.
In addition, even if they can identify a legal expert to consult, they often hesitate to consult because they are worried about the cost of the legal expert or feel embarrassed to consult with a legal expert. Met.

To facilitate legal advice, systems have been developed that use computers and communication networks to provide information about legal professionals and to provide specific legal services on behalf of legal professionals.
For example, in Patent Document 1, an expert information database that stores information about the skills possessed by experts is used to extract an expert who has the skill desired by the customer, and the information of the expert is provided to the customer. A home search system is disclosed. In this expert search system, based on the unit price information of each skill item stored in a database in advance, it is disclosed that an estimate of costs is shown to the customer at the same time as the expert is searched.
In addition, Patent Documents 2 to 4 provide a service for automatically creating legal documents via the Internet, and automatically estimate the cost when consulting with a legal expert who operates the site for automatic legal document creation. It is disclosed to do with

JP 2001-338097 JP 2007-200268 JP 2007-241677 JP 2008-033969

In order to calculate an accurate estimate of the cost of requesting a legal expert, it is necessary not only to specify the type of case such as divorce, debt, inheritance, traffic accident, etc. It is necessary to determine the type of case, such as whether it is a claim, property division, divorce by agreement, divorce by mediation, or divorce by trial. In the past, it was necessary to obtain information such as family composition and the amount of assets held. It was obtained by Therefore, in order to obtain a competitive estimate (multiple expert estimates) of the exact cost of a legal professional, multiple consultations with multiple professionals are required, and competitive estimates for simple services such as moving are often required. Unlike the case of obtaining a
As mentioned above, in a system that provides information on experts and legal services, a technology has been developed that automatically calculates an expert's cost estimate. Moreover, as in Patent Documents 2 to 4, a specific expert's estimate for a specific legal service was obtained, and a competitive estimate was not obtained.
SUMMARY OF THE INVENTION Accordingly, it is an object of the present invention to develop a system capable of obtaining a comparative estimate of costs for legal professionals accurately and in a short period of time.

In order to solve the above problems, the present inventors have conducted extensive research. As a result, questions are sequentially presented to a user terminal via a communication network, and by obtaining answers to the questions, a consultation chart is generated, and information of the consultation chart is generated. He found that by constructing a system that creates an estimate by applying the answers of users and users to the remuneration standards of legal experts, it is possible to obtain an accurate comparative estimate of the costs of legal experts in a short period of time, and developed the present invention. came to.

That is, the present invention provides the following first invention relating to a system, the following second invention relating to an information processing method, and the following third invention relating to a program.
(1) A first invention relates to a system for providing information on legal consultation to a user via a communication network,
a communication unit that is connected to the communication network and transmits/receives information to/from a user terminal via the communication network; and a program unit that processes, generates, and saves data and controls transmission/reception of information by the communication unit. , a storage unit for storing data, and
The storage unit includes a question database that stores a series of pre-created questions to be issued to the user;
an answer storage database for storing answers given by the user to the questions;
a legal professional database storing data of law firms, attorneys, and other legal professionals, wherein legal professional remuneration standards are included as part of said data ;
a consultation chart database that stores consultation charts generated based on the user's answers;
a question step in which the program unit sequentially presents the group of questions stored in the question database to the user terminal and stores the user's answers to the questions in the answer storage database;
a chart generation step of generating a consultation chart including case information related to the legal problem that the user has based on the user's answer, and storing the consultation chart in the consultation chart database;
Applying the case information contained in the consultation chart and/or the user's answers to the remuneration criteria of a plurality of legal experts to create a plurality of legal experts' estimates, and providing the user with the plurality of legal experts. and causing the system to perform a quote generation step of providing an expert quote.
It is characterized by
(2) In the first invention, the storage unit further has a diagnosis result database storing diagnosis result files including diagnosis results for each incident type,
The program unit further determines the case type of the legal problem faced by the user by using information obtained by combining keywords corresponding to the user's answers as a case type, and responds to the determined case type. It is preferable to cause the system to perform a diagnostic result providing step of providing the diagnostic result file to the user.
(3) In the system of (2) above, it is preferable that the medical chart generation step includes information on the incident type determined by the diagnosis result providing step in the consultation chart as one of the case information.
(4) In any of the above systems, the inquiry step of providing a request for an estimate together with the consultation chart to a legal expert whose remuneration standards that can be used for creating an estimate are not stored in the legal expert database. It is preferable to let the system do more .
(5) In any one of the above systems, the storage unit further has a user information database,
The question step presents a screen for inputting user attributes on the user terminal, and stores the user's answer thereto in the user information database;
The estimate creation step can increase or decrease the estimated amount based on the user attribute.
(6) A second invention relates to an information processing method for providing legal consultation information to a user via a communication network,
Using a communication unit that is connected to the communication network and transmits and receives information to and from a user terminal via the communication network, and a storage unit that stores data,
The storage unit includes a question database that stores a series of pre-created questions to be issued to the user;
an answer storage database for storing answers given by the user to the questions;
a legal professional database storing data of law firms, attorneys, and other legal professionals, wherein legal professional remuneration standards are included as part of said data ;
a consultation chart database that stores consultation charts generated based on the user's answers;
a step of sequentially presenting the group of questions stored in the question database to the user terminal and storing the user's answers to the questions in the answer storage database;
generating a consultation chart containing case information related to the legal problem faced by the user based on the user's answer, and storing the consultation chart in the consultation chart database;
Applying the case information contained in the consultation chart and/or the user's answers to the remuneration criteria of a plurality of legal experts to create a plurality of legal experts' estimates, and providing the user with the plurality of legal experts. and providing an expert estimate.
(7) In the second invention, the storage unit further has a diagnosis result database storing diagnosis result files including diagnosis results for each incident type,
The case type of the legal problem faced by the user is determined by using information obtained by combining keywords corresponding to the user's answers as a case type , and the diagnosis result file corresponding to the determined case type is sent to the user. preferably further comprising the step of providing a
(8) A third invention relates to a program for causing the system to function as a means for providing legal consultation information to users via a communication network,
The system is connected to the communication network and has a communication unit that transmits and receives information to and from a user terminal via the communication network, and a storage unit that stores data,
The storage unit includes a question database that stores a series of pre-created questions to be issued to the user;
an answer storage database for storing answers given by the user to the questions;
a legal professional database storing data of law firms, attorneys, and other legal professionals, wherein legal professional remuneration standards are included as part of said data ;
a consultation chart database that stores consultation charts generated based on the user's answers;
a step of sequentially presenting the group of questions stored in the question database to the user terminal and storing the user's answers to the questions in the answer storage database;
generating a consultation chart containing case information related to the legal problem faced by the user based on the user's answer, and storing the consultation chart in the consultation chart database;
Applying the case information contained in the consultation chart and/or the user's answers to the remuneration criteria of a plurality of legal experts to create a plurality of legal experts' estimates, and providing the user with the plurality of legal experts. and providing an expert estimate.
(9) In the third invention, the storage unit further has a diagnosis result database storing diagnosis result files including diagnosis results for each incident type,
The case type of the legal problem faced by the user is determined by using information obtained by combining keywords corresponding to the user's answers as a case type , and the diagnosis result file corresponding to the determined case type is sent to the user. Preferably, said system further performs the step of providing:

According to the present invention, questions are sequentially presented to a user terminal via a communication network, and based on the user's answers to the questions, it is possible to accurately obtain information on the legal issues faced by the user. Since the responses are applied to pre-stored compensation standards for legal professionals to create estimates, it is possible to obtain accurate and quick competitive cost estimates for legal professionals (quotes from multiple legal professionals). It has the effect of being able to

BRIEF DESCRIPTION OF THE DRAWINGS It is drawing which shows typically the system of the 1st Embodiment of this invention. It is drawing which shows the example which presents a series of questions to a user terminal one by one by a question program, and obtains an answer. FIG. 2(A) shows a Q&A page presented initially, and FIG. 2(B) shows a Q&A page newly generated by adding the user's answer and a new question. FIG. 10 is a drawing showing an example in which a series of questions are sequentially presented to a user terminal by a question program and answers are obtained, and shows a Q&A page finally generated by repeating questions and answers; FIG. It is drawing which shows the example of consultation chart creation. FIG. 4A shows a consultation chart creation page, and FIG. 4B shows a consultation chart page. FIG. 10 is a drawing showing an example of an expert list page containing an expert cost estimate; FIG. It is drawing which shows the example of an inquiry screen and a user registration screen. FIG. 6A shows an inquiry screen, and FIG. 6B shows a user registration screen. It is drawing which shows typically the system of the 2nd Embodiment of this invention. FIG. 10 is a drawing showing an example in which a diagnostic result providing program presents a diagnostic result file to a user terminal; FIG. It is drawing which shows the user registration screen in the 3rd Embodiment of this invention.

The system of the present invention is a system for providing information on legal advice to users via a communication network. In the present invention, a communication network refers to a state in which a plurality of computers and information communication devices are connected to enable mutual communication. It includes WAN (Wide Area Network), which connects local computers and networks with dedicated lines, etc., and LAN (Local Area Network), which is a small-scale network connecting multiple computers.
In the present invention, the system means a set of multiple components, but all the components do not have to be in the same housing, and a set of components connected via a network good too.

<First embodiment>
Embodiments of the present invention will be described below with reference to the drawings, but the present invention is not limited to these embodiments.
FIG. 1 is a schematic diagram illustrating one embodiment of the system of the present invention. The system 1 shown in FIG. 1 has a communication section 2, a program section 3, a storage section 4, and a CPU5.
The communication unit 2 is connected to the Internet 6 and connected to the user terminal 7 via the Internet 6 . The user terminal 7 is, for example, a personal computer, a smart phone, a mobile phone, a tablet computer, a PDA (Personal Digital Assistant), or the like. Software such as a browser for viewing files transmitted via the Internet 6 is installed in the user terminal 7 .

The storage unit 4 stores various data, and exists in a storage device such as a hard disk or a large-capacity memory, for example. The storage unit 4 may exist in one storage device, or may exist divided into a plurality of storage devices. As shown in FIG. 1, the storage unit 4 has a question database 8 storing a series of questions to be issued to the user prepared in advance, and an answer storage database 9 storing the answers given by the user to the questions. , a legal expert database 10 that stores data of law firms, attorneys, and other legal experts; a consultation chart database 11 that stores consultation charts generated based on user answers; and user information. A user information database 12 is stored.

The program section 3 describes instructions for a computer, and is usually recorded in a storage device. By being read by the CPU 5, various information processing and hardware section control can be performed. Further, the program section 3 may operate on the user terminal 7 by transmitting part of the program to the user terminal 7 via the Internet.
The storage unit 4 and the program unit 3 may exist in the same storage device, or may exist in separate storage devices.
As shown in FIG. 1, the program section 3 has a question program 13, a chart generation program 14, an estimate creation program 15, and an inquiry program 16. FIG.

The question program 13 is a program for sequentially presenting a group of questions stored in the question database 8 to the user terminal 7 and storing the user's answers to the questions in the answer storage database 9 .
The chart generation program 14 is a program that generates a consultation chart including case information regarding legal problems that the user has, based on the user's answer, and stores it in the consultation chart database 11 .
The estimate creation program 15 applies the case information contained in the consultation chart and/or the user's answer to the remuneration criteria of the plurality of legal experts stored in advance in the legal expert database 10, It is a program that creates an estimate and presents multiple legal experts' estimates to the user terminal 7 .
The inquiry program 16 is a program for inquiring a legal expert selected by the user by providing consultation charts and the like.

2 and 3 are diagrams showing an example of obtaining answers by sequentially presenting a series of questions to a user terminal using a question program.
The question program presents a Q&A page 17 containing the first question stored in the question database to the user terminal via the Internet, as shown in FIG. 2(A). A user who is considering legal consultation, for example, uses the browser of the user terminal to enter a URL, perform a search on a search site, or click on a link on a website, and then, as shown in Figure 2 (A ) can be accessed. The Q&A page 17 is a page that anyone can access anonymously and free of charge, and can easily obtain information on legal consultation.

As shown in FIG. 2A, the Q&A page 17 is a question/answer screen in the form of a chatbot in which the user answers questions prepared in advance. In the column 18 displaying the first question, "Q1: If you are considering legal consultation, please select from the following consultation items." , "divorce/gender issues", "criminal cases", "labor/employment", "fraud damage/consumer damage", "inheritance/real estate", and "other than the above" are displayed. , and the user can answer the first question by selecting one of the button icons. Button icons can be selected by clicking with a mouse or by touching on the touch panel.

When the user selects the "traffic accident" button icon and answers, the question program stores the answer in the answer storage database, reads out the next question from the question database, and displays the following question as shown in FIG. A new page is generated by adding a column 19 for displaying the first answer by the user and a column 20 for displaying the second question, and displayed on the user terminal.
As shown in FIG. 2B, "A1: traffic accident" is written in the column 19 displaying the first answer by the user. In the column 20 displaying the second question, "Q2: What was the nature of the accident?" button icons are displayed, and the user can answer the second question by selecting one of the button icons.

The second question changes according to the content of the first answer. That is, the series of questions stored in the question database is a hierarchically structured question group in which the next question is associated with each of the multiple answer options for the previous question.

When the user selects the button icon of "Car Accident" to answer the second question, the question program stores the answer in the answer storage database, and also selects "About Car Accident" from the question database. ”, and as shown in FIG. 3, generate a new page with a column 21 for displaying the second answer and a column 22 for displaying the third question. , to be displayed on the user terminal. When the user selects and answers the button icon "I became a victim of an accident resulting in injury or death", which is one of the answer options for the third question "Q3: What is your situation?", the question program stores the answer as an answer. A new page including a column 23 for displaying the third answer and a column 24 for displaying the button icon of "create consultation chart" is generated and displayed on the user terminal. FIG. 3 shows the final page generated by repeating these questions/answers and column additions.

When the user selects the button icon "create consultation chart" shown in FIG. 3, the chart generation program displays a consultation chart creation page 25, an example of which is shown in FIG. 4A, on the user terminal.
As shown in FIG. 4A, the consultation chart creation page 25 includes a column 26 for displaying the content of the user's consultation. Keywords corresponding to the answers selected by These keywords are generated by the chart generation program based on the user's answers stored in the answer storage database.

As shown in FIG. 4A, the consultation chart creation page 25 includes a column 27 displaying boxes for entering additional questions and answers. The additional questions are generated by reading out the questions stored in the question database as questions linked to the combinations of the user's answers so far by the chart generation program. A box in column 27 allows the user to enter a number for the damage amount to be claimed.
In addition, the consultation chart creation page 25 includes input fields 28 for "prefecture of residence" and "e-mail address". You can enter your email address.

As shown in FIG. 4A, on the consultation chart creation page 25, a button icon 29 of "Register with this content" is displayed. When the user selects this button icon 29, the medical record generation program inputs the "damage amount to be claimed", "prefecture of residence", and "e-mail address" entered on the consultation chart creation page 25, Save it in the answer database. Then, the chart generation program creates a consultation chart based on the user's answer, stores it in the consultation chart database, and simultaneously displays a consultation chart page 30 on the user terminal as shown in FIG. 4(B).

As shown in FIG. 4B, in the information display column 31 of the consultation chart page 30, the information included in the consultation chart: the consultation chart number, the content of the consultation, the amount of damage to be claimed, the prefecture where you live, the electronic Information about the email address is displayed. Among these pieces of information, the content of the consultation and the information on the amount of damage to be claimed constitutes case information on the legal problem that the user has.
As shown in FIG. 4B, the consultation chart page 30 displays a button icon 32 for "correct consultation chart" and a button icon 33 for "create expert list".
When the button icon 32 for "correct consultation chart" is selected, a consultation chart correction page (not shown) is displayed, and the user can correct the contents of the consultation chart. By displaying the consultation chart on the user terminal in this manner, the user can confirm and correct the contents thereof.

When the user selects the button icon 33 for "create expert list" shown in FIG. 4B, the program generates an expert list page 34, an example of which is shown in FIG. 5, and displays it on the user terminal. be.
As shown in FIG. 5, the expert list page 34 is generated based on the data stored in the legal expert database, and as shown in the expert information entry column 35, the attorney or legal It displays the name of the office, location, photos, appeals of experts, etc. When listing these experts, the contents of consultations and the information on the prefecture where the user resides, which is the information contained in the consultation chart, are used as case types and types of cases that can be handled by experts stored in the legal expert database. By matching with the location information, the experts who can handle the content of the consultation and whose office is located near the user's address are narrowed down. In narrowing down the experts, suitable experts may be matched based on the user's answers stored in the answer storage database in addition to the information contained in the consultation chart.

A legal expert can update his/her information registered in the legal expert database through the terminal by registering the expert in the system. For example, information such as types of cases that can be handled, appeal documents, photos to be posted, remuneration standards, e-mail addresses, locations, etc. can be updated.
In addition, if a legal expert temporarily suspends acceptance of new cases that fall under a certain type of case due to reasons such as being busy, it is possible to save that fact in the legal expert database. If it is possible and such a status is saved, it will either be excluded from the list or given a notation such as "not accepting new applications".
In this way, legal experts update the information in the legal expert database from time to time through their terminals, making it possible to provide users with accurate information and reduce the number of new consultation requests to legal experts. Adjustment is also possible.

As shown in FIG. 5, an expert list page 34 displays cost estimates 36 for each expert. The amount of this cost estimate is calculated by the estimating program by applying the case information contained in the consultation chart to the compensation criteria of each legal expert previously stored in the legal expert database.
For example, the remuneration standards for a certain legal expert have a calculation formula determined for each type of case. A case where the calculation formula for the estimated amount in the incident type is "estimated amount = 200,000 yen + amount of damage x 10%" will be described. The estimate creation program applies the case information contained in the consultation chart to the remuneration criteria, determines that the case type of "traffic accident > automobile accident > victim of injury or death" matches the consultation content, and determines that the case type Estimated amount = 200,000 yen + 2,000,000 yen x 10% = 400,000 yen. The calculated estimated amount is displayed on the expert list page 34 .
Even if the estimate creation program applies the case information contained in the consultation chart to the remuneration standard, if there is no calculation formula for the case type that matches the consultation content, the estimated amount is not calculated and a blank is displayed. .

In the first embodiment, the expert list is provided by displaying it on the user terminal, but it may be provided by sending the expert list file to the user's e-mail address.

As shown in FIG. 5, a button icon 37 of "send inquiry" is displayed in each expert's column of the expert list page 34. FIG. When the user selects this button icon 37, an inquiry screen 38, an example of which is shown in FIG. 6A, is displayed on the user terminal by the inquiry program. This inquiry screen 38 has two check boxes with descriptions of "I want legal consultation" and "I would like to know an estimate when I request it", a column for entering other contents of the inquiry, and "Send with this content". button icon is displayed. Then, after selecting these checkboxes and filling out any other inquiry details, selecting the "Send with these details" button icon will send the email address of the legal expert stored in the legal expert database. The contents of the inquiry are transmitted, and the consultation chart of the user is also transmitted. By receiving the consultation chart, the legal expert can easily and accurately grasp the legal issues faced by the user without question-and-answer sessions with the user.
At the same time that the e-mail is received, the legal expert can access the system through the terminal and display the screen dedicated to the expert, thereby confirming the contents of the inquiries and consultation charts sent to him/herself.

For experts whose remuneration standards are not saved in the legal expert database, or experts whose remuneration standards are saved but whose case type calculation formulas that match the consultation content in the consultation chart are not saved, the estimated amount is Not calculated. In such a case, on the inquiry screen in FIG. 6(A), by selecting the check box of "I would like to know the estimate when requesting" and sending it, the consultation chart and the estimate request can be sent to the legal expert electronically. An email address can be provided. A legal professional who receives the mail can prepare a quote based on the information in the consultation chart and send the quote back to the user using the email address information included in the consultation chart.

FIG. 6B shows an example of the user registration screen. When the user selects the "create expert list" button icon on the consultation chart page 30 of FIG. 4B, an e-mail for user registration is sent to the user's e-mail address. A link to the URL of the user registration screen is displayed in the mail, and the user can access the user registration screen 39 of FIG. 6(B) by the link. The user registration screen 39 displays the user's e-mail address and a box for entering a desired password. When the user enters a desired password and selects the button icon "Register with this content", the information of the e-mail address and password is saved in the user information database, and the user registration is completed.
When user registration is completed, the user can log in to a user-dedicated screen (not shown), and check the contents of consultation charts created so far, information on experts registered in favorites, history of inquiries, etc. can be done.

In the first embodiment, as shown in FIG. 4, the medical chart generating program presents information on the consultation chart to the user terminal. Thereby, the user can confirm the contents of the consultation chart. However, in the present invention, the consultation chart information may be stored in the user information database without being presented to the user terminal. The saved consultation chart can be used to generate estimates and provide information to legal experts, as described above. In addition, the consultation chart in the present invention does not need to be used under the name "consultation chart", it may be used under another name, and it is simply information without giving any name. may be used as

In the present invention, legal experts include, but are not limited to, lawyers, tax accountants, judicial scriveners, administrative scriveners, social insurance and labor consultants, and patent attorneys. In addition, legal experts include not only individual experts but also organizations such as law firms and corporations.

<Second embodiment>
A second embodiment of the invention will now be described with reference to FIGS. FIG. 7 is a schematic diagram showing the outline of the system of the second embodiment of the present invention.
Compared with the system of the first embodiment shown in FIG. 1, the system of the second embodiment has a diagnostic result providing program 40 in the program unit 3, as shown in FIG. 4 is different in that it has a diagnostic result database 41 . Since other components are the same as those in the first embodiment, description thereof is omitted.

The diagnosis result database 41 shown in FIG. 7 is a database storing diagnosis result files including diagnosis results for each incident type. Then, the diagnosis result providing program 40 shown in FIG. 7 judges the case type of the legal problem that the user has based on the user's answer, and sends the diagnosis result file corresponding to the judged case type to the user terminal 7. It is a program to present.

FIG. 8 shows an example in which the diagnostic result providing program presents the diagnostic result file to the user terminal.
In the second embodiment, similarly to the first embodiment shown in FIG. 2, presentation of questions to the user terminal and answers by the user are repeated until the page shown in FIG. 8A is finally displayed. generated.

As shown in FIG. 8A, the Q&A page 17 has a field 42 for displaying links to diagnostic result files. Diagnosis result files are stored in a diagnosis result database, and can be accessed from user terminals via the Internet.
Based on the user's answer, the diagnostic result providing program determines the case type of the user's legal problem as "traffic accident>automobile accident>victim of bodily injury." The diagnosis result database stores diagnosis result files for each incident type, and also stores diagnosis result files for the incident types of "traffic accident > automobile accident > victim of accident resulting in injury or death." The diagnosis result providing program generates the column 42 of the Q&A page 17 so as to display the URL of the diagnosis result file of the incident type of "traffic accident>automobile accident>victim of injury or death."

By clicking the URL in the column 42 shown in FIG. 8A, the user can access the diagnosis result file 43 shown in FIG. 8B and browse the contents of the diagnosis result.
The diagnosis result file 43 describes legal information related to the case type of the legal problem that the user has, and by reading the contents in advance, the user can smoothly and effectively consult with legal experts. becomes possible.

In the second embodiment, as shown in FIG. 8(A), a button icon of "Create a consultation chart" is displayed in the column 24, and when this button icon is selected, similar to FIGS. In addition, it is possible to create a consultation chart, create a list of experts, make inquiries, and register as a user. In the second embodiment, when creating a consultation chart, the chart generation program stores the case type of "traffic accident>automobile accident>victim of an accident resulting in injury or death" as case information in the consultation chart. Include and create.

In the second embodiment, the diagnostic result file is displayed on the user terminal. You may provide.

<Third Embodiment>
A third embodiment of the present invention will be described with reference to FIG. The third embodiment has a system similar to the system of the first embodiment shown in FIG. 1, and similarly to FIGS. After acquisition, a consultation chart can be created based on the user's answers, and an expert list can be created. When creating an expert list, it is possible to simultaneously access a user registration screen 39, an example of which is shown in FIG. 9, and perform user registration. As shown in FIG. 9, the user registration screen 39 displays the user's e-mail address and a box for entering a desired password. Further, unlike the first embodiment, the user registration screen 39 of the third embodiment displays boxes for inputting annual income and family composition, and the user can enter annual income and family composition from the list boxes. You can select and enter.

When the user selects the "Register with this content" button icon on the user registration screen shown in FIG. Stored in an information database. Among the saved information, information on annual income and family composition becomes user attribute information.
As user attribute information, in addition to these, information such as occupation, educational background, gender, age, etc. can be used.

The user registration described above causes a recalculation of the cost estimate 36 displayed in the expert list 34 shown in FIG. Recalculation is performed by the estimate creation program by applying the case information included in the consultation chart and the user attribute information stored in the user information database to the remuneration standards of each legal expert stored in advance in the legal expert database. It is executed by doing. For example, a law firm that has entered into a basic contract regarding the handling of clerical work related to civil legal aid services will provide an estimate for the use of civil legal aid based on information such as the user's annual income, address, and family composition. It can be presented, and even a user with a low annual income can receive legal consultation with peace of mind. Thus, the estimate creation program can increase or decrease the estimated amount based on the user attributes.

1 system 2 communication unit 3 program unit 4 storage unit 5 CPU
6 Internet 7 User terminal 8 Question database 9 Answer storage database 10 Legal expert database 11 Consultation chart database 12 User information database 13 Question program 14 Chart generation program 15 Quotation creation program 16 Inquiry program 17 Q&A page 18 Display the first question column 19 column for displaying the first answer 20 column for displaying the second question 21 column for displaying the second answer 22 column for displaying the third question 23 column for displaying the third answer 24 button icon 25 Consultation chart creation page 26 Consultation content display column 27 Additional question display column 28 Input column 29 "Register with this content" button icon 30 Consultation chart page 31 Information display column 32 "Consultation chart creation""Modify" button icon 33 "Create expert list" button icon 34 Expert list page 35 Expert information entry field 36 Cost estimate 37 "Send inquiry" button icon 38 Inquiry screen 39 User registration screen 40 Diagnosis Result providing program 41 Diagnosis result database 42 Link display column 43 Diagnosis result file

Claims (9)

A system for providing legal advice information to a user via a communication network, comprising:
a communication unit that is connected to the communication network and transmits/receives information to/from a user terminal via the communication network; and a program unit that processes, generates, and saves data and controls transmission/reception of information by the communication unit. , a storage unit for storing data, and
The storage unit includes a question database that stores a series of pre-created questions to be issued to the user;
an answer storage database for storing answers given by the user to the questions;
a legal professional database storing data of law firms, attorneys, and other legal professionals, wherein legal professional remuneration standards are included as part of said data ;
a consultation chart database that stores consultation charts generated based on the user's answers;
a question step in which the program unit sequentially presents the group of questions stored in the question database to the user terminal and stores the user's answers to the questions in the answer storage database;
a chart generation step of generating a consultation chart including case information related to the legal problem that the user has based on the user's answer, and storing the consultation chart in the consultation chart database;
Applying the case information contained in the consultation chart and/or the user's answers to the remuneration criteria of a plurality of legal experts to create a plurality of legal experts' estimates, and providing the user with the plurality of legal experts. and causing the system to perform a quote generation step of providing an expert quote.
A system characterized by: The storage unit further has a diagnosis result database that stores diagnosis result files containing diagnosis results for each incident type,
The program unit further determines the case type of the legal problem faced by the user by using information obtained by combining keywords corresponding to the user's answers as a case type, and responds to the determined case type. 2. The system of claim 1, causing the system to perform a diagnostic result providing step of providing the diagnostic result file to the user. 3. The system according to claim 2, wherein said chart generation step includes information of the incident type determined by said diagnostic result providing step in said consultation chart as one of said case information. further causing the system to perform an inquiry step of providing a request for a quote along with the consultation chart to a legal professional whose remuneration criteria are not stored in the legal expert database for use in creating a quote; The system according to any one of claims 1-3. The storage unit further has a user information database,
The question step presents a screen for inputting user attributes on the user terminal, and stores the user's answer thereto in the user information database;
5. The system according to any one of claims 1 to 4, wherein said estimate creating step increases or decreases the estimated amount based on said user attributes. An information processing method for providing information regarding legal consultation to a user via a communication network, comprising:
Using a communication unit that is connected to the communication network and transmits and receives information to and from a user terminal via the communication network, and a storage unit that stores data,
The storage unit includes a question database that stores a series of pre-created questions to be issued to the user;
an answer storage database for storing answers given by the user to the questions;
a legal professional database storing data of law firms, attorneys, and other legal professionals, wherein legal professional remuneration standards are included as part of said data ;
a consultation chart database that stores consultation charts generated based on the user's answers;
a step of sequentially presenting the group of questions stored in the question database to the user terminal and storing the user's answers to the questions in the answer storage database;
generating a consultation chart containing case information related to the legal problem faced by the user based on the user's answer, and storing the consultation chart in the consultation chart database;
Applying the case information contained in the consultation chart and/or the user's answers to the remuneration criteria of a plurality of legal experts to create a plurality of legal experts' estimates, and providing the user with the plurality of legal experts. and providing an expert estimate. The storage unit further has a diagnosis result database that stores diagnosis result files containing diagnosis results for each incident type,
The case type of the legal problem faced by the user is determined by using information obtained by combining keywords corresponding to the user's answers as a case type , and the diagnosis result file corresponding to the determined case type is sent to the user. 7. An information processing method according to claim 6, further comprising the step of providing to. A program for causing the system to function as a means for providing legal advice information to users via a communication network,
The system is connected to the communication network and has a communication unit that transmits and receives information to and from a user terminal via the communication network, and a storage unit that stores data,
The storage unit includes a question database that stores a series of pre-created questions to be issued to the user;
an answer storage database for storing answers given by the user to the questions;
a legal professional database storing data of law firms, attorneys, and other legal professionals, wherein legal professional remuneration standards are included as part of said data ;
a consultation chart database that stores consultation charts generated based on the user's answers;
a step of sequentially presenting the group of questions stored in the question database to the user terminal and storing the user's answers to the questions in the answer storage database;
generating a consultation chart containing case information related to the legal problem faced by the user based on the user's answer, and storing the consultation chart in the consultation chart database;
Applying the case information contained in the consultation chart and/or the user's answers to the remuneration criteria of a plurality of legal experts to create a plurality of legal experts' estimates, and providing the user with the plurality of legal experts. and providing an expert estimate. The storage unit further has a diagnosis result database that stores diagnosis result files containing diagnosis results for each incident type,
The case type of the legal problem faced by the user is determined by using information obtained by combining keywords corresponding to the user's answers as a case type , and the diagnosis result file corresponding to the determined case type is sent to the user. 9. The program of claim 8, further causing the system to perform the step of providing a .

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