JP7127180B2 - Electronic receipt management server and program - Google Patents

Description

The embodiments of the present invention relate to an electronic receipt management server and program.

Conventionally, receipt data including product sales data for products purchased from a store at the time of product payment is printed on a receipt handed to the customer, or the receipt data is electronically sent to the customer's mobile terminal or the like as an electronic receipt. mechanism is known.

Converting the receipt data to electronic receipt data in this way is beneficial to the customer, as the household account book can be electronically and automatically kept. Also, by introducing electronic receipts, it is possible to reduce the consumption of receipt paper, which is beneficial for stores that have introduced the system.

By the way, in response to a return request from a customer, a POS terminal may be used to process the return of a purchased product at a store. In this case, conventionally, the result of return processing could not be reflected in the electronic receipt data. Therefore, in the information processing apparatus that manages the electronic receipt data, it has not been possible to grasp and manage that the return processing has been executed. Since the electronic receipt received on the mobile terminal did not show any evidence of the return, the customer was unable to confirm the return on the mobile terminal.

The problem to be solved by the present invention is to provide an electronic receipt management server and program capable of managing execution of returned goods processing and transmitting electronic receipt data showing that returned goods have been processed visually to a customer's portable terminal. is to provide

The electronic receipt management server of the embodiment includes data management means, returned goods data reception means, electronic receipt data update means, and electronic receipt data transmission means. The data management means associates electronic receipt data obtained by converting receipt data generated for each product transaction into a predetermined data format with electronic receipt data specifying information for specifying the electronic receipt data, and stores the electronic receipt data in the storage means. . The returned-goods data receiving means receives returned-goods data including the electronic receipt data specifying information and returned-goods specifying information specifying the returned goods. The electronic receipt data updating means, when the returned goods data receiving means receives the returned goods data, updates the total amount of the electronic receipt data specified by the electronic receipt data specifying information as specified by the returned goods specifying information. The price of the returned merchandise is updated to a new total amount by reducing the price of the returned merchandise, and the tax amount of the electronic receipt data is updated by calculating a new tax amount based on the price of the returned merchandise. The electronic receipt data transmitting means transmits the electronic receipt data updated by the electronic receipt data updating means to the terminal displaying the electronic receipt data when an inquiry of the electronic receipt based on the electronic receipt data specifying information is received from the terminal. Send to

A program according to an embodiment comprises a computer, an electronic receipt data receiving means for receiving electronic receipt data including product information of a product traded by a product sales data processing device, and a product for which the product sales data processing device has executed return processing. returned goods data receiving means for receiving product specifying information specifying the product and electronic receipt data specifying information specifying the electronic receipt data including the product specifying information; and the electronic receipt data received by the electronic receipt data receiving means and the returned product electronic receipt information generating means for generating electronic receipt information that allows an operator to visually recognize the returned goods based on the product specifying information and the electronic receipt data specifying information received by the data receiving means; Electronic receipt information transmission means for transmitting the electronic receipt information generated by the receipt data generation means to the portable terminal.

FIG. 1 is a configuration diagram showing the overall configuration of an electronic receipt system according to an embodiment. FIG. 2 is a block diagram showing the essential configuration of the POS terminal. FIG. 3 is a block diagram showing the essential configuration of the electronic receipt server. FIG. 4 is a block diagram showing the essential configuration of the electronic receipt management server. FIG. 5 is a memory map showing the electronic receipt data storage unit of the electronic receipt management server. FIG. 6 is a memory map showing the returned goods data section of the electronic receipt management server. FIG. 7 is a block diagram showing the main configuration of the mobile terminal. FIG. 8 is a flow chart showing the flow of control processing of the POS terminal. FIG. 9 is a flow chart showing the flow of control processing of the electronic receipt server. FIG. 10 is a functional block diagram showing the functional configuration of the electronic receipt management server. FIG. 11 is a flow chart showing the flow of control processing of the electronic receipt management server. FIG. 12 is a diagram showing a display example of electronic receipt information on a mobile terminal. FIG. 13 is a diagram showing another display example of electronic receipt information on the mobile terminal.

One embodiment of the present invention will be described below with reference to the drawings. In the embodiments, an electronic receipt management server will be described as an information processing device. The description of this embodiment does not limit the invention.

FIG. 1 is a configuration diagram showing the overall configuration of an electronic receipt system according to an embodiment. As shown in FIG. 1, the electronic receipt system includes a POS (Point of Sales) terminal 1, a store server 2, an electronic receipt server 3, an electronic receipt management server 4, and a mobile terminal .

The POS terminal 1 and the store server 2 are provided inside the store P1. The POS terminal 1 and the store server 2 are communicably connected via an in-store network N1 such as a LAN (Local Area Network). Also, the POS terminal 1 and the store server 2 can be connected to a network N2 that connects the store P1 and the headquarters P2 via a network device (not shown) such as a router connected to the in-store network N1. be. Here, the network N2 is, for example, a dedicated line such as the Internet or a VPN (Virtual Private Network).

The POS terminal 1 is a product sales data processing device that executes product sales data processing such as payment processing. For each transaction, the POS terminal 1 generates receipt data including the transaction details of the product to be settled, and prints the receipt data by the printing unit 13, which will be described later, to issue a paper receipt. Also, the POS terminal 1 outputs (transmits) the electronic receipt data in which the data format of the receipt data is converted to the electronic receipt server 3 via the network N2. The method of transmitting the electronic receipt data is not particularly limited, and general-purpose protocols such as HTTP and HTTPS may be used.

The store server 2 centrally manages product sales data processing performed by the POS terminal 1 . For example, the store server 2 stores and manages merchandise sales data generated by merchandise sales data processing of the POS terminal 1, and stores and manages merchandise data files and the like used for merchandise sales data processing.

The number of POS terminals 1 arranged in the store P1 is not particularly limited, and may be plural. In this embodiment, the POS terminal 1 outputs electronic receipt data. However, the present invention is not limited to this. may be configured to output the electronic receipt data to the electronic receipt server 3 by converting the .

The electronic receipt server 3 is provided at the headquarters P2 of a company that operates stores or chain stores (hereinafter referred to as stores), and functions as a corporate receipt management server that manages receipt data for each company that operates stores. . The electronic receipt server 3 has functions such as sales management, sales analysis, inventory management, etc. of a company that operates a store, for example.

The electronic receipt server 3 also receives the electronic receipt data transmitted from the POS terminal 1 via the network N2. The electronic receipt server 3 also transmits the received electronic receipt data to the electronic receipt management server 4 via the network N3 connecting the headquarters P2 and the electronic receipt center P3.

Here, the network N3 is, for example, a dedicated line such as the Internet or VPN. Moreover, the method of transmitting the electronic receipt data is not particularly limited, and general-purpose protocols such as HTTP and HTTPS may be used.

The electronic receipt management server 4 is provided in the electronic receipt center P3. The electronic receipt center P3 is, for example, a third-party organization other than the company that manages the receipt data on the electronic receipt server 3 . The electronic receipt server 3 may also be managed by a third party.

The electronic receipt management server 4 functions as a customer electronic receipt management server that collectively manages electronic receipt data of various companies that operate stores. The electronic receipt management server 4 carries out member registration according to the procedure described later, etc., and the name and member code of a customer (member) who acquires a member code, which is electronic receipt data specifying information, and a portable terminal 7 to which the electronic receipt data is sent. member data such as destination information (e.g., e-mail address) is stored and managed for each member code in the member master held in the database DB. In addition to the electronic receipt management server 4, a member management server or the like for storing and managing member data may be provided.

Further, the electronic receipt management server 4 receives the electronic receipt data transmitted from the electronic receipt server 3 via the network N3, and stores the electronic receipt data in the electronic receipt data storage unit 442 (to be described later) held in the database DB. Secondly, it stores and manages each member code. More specifically, the electronic receipt data includes elements such as membership codes in addition to transaction details of merchandise (merchandise sales data), and is managed in association with the membership codes of the corresponding members.

Further, when the electronic receipt management server 4 stores the electronic receipt data in the database DB, the electronic receipt management server 4 refers to the destination information associated with the member code of the electronic receipt data to specify the destination (portable terminal 7). . Then, the electronic receipt management server 4 transmits the electronic receipt data stored in the database DB to its destination via the network N5, which will be described later.

Further, when the electronic receipt management server 4 receives an electronic receipt inquiry designating a membership code from a mobile terminal 7 or a membership code connected via a network N5, which will be described later, the electronic receipt management server 4 stores electronic receipt data corresponding to the membership code in the database. It extracts from the DB and transmits it to the mobile terminal 7 .

The mobile terminal 7 is a terminal device such as a smart phone, a mobile phone, a PDA (Personal Digital Assistant), or a tablet computer used by a user (customer) of this system. The mobile terminal 7 has an application such as a web browser for browsing various information provided on the network N5. A terminal device such as a PC may be applied instead of the mobile terminal 7 .

The mobile terminal 7 accesses the electronic receipt management server 4 via the network N5 to register as a member of this system. Here, the network N5 is the Internet or various public networks.

The mobile terminal 7 displays the member code of the member as a code symbol such as a barcode or two-dimensional code on the display section 73 (see FIG. 7). The customer presents the mobile terminal 7 on which the code symbol is displayed to the store clerk when settling the transaction at the store P1. Alternatively, the customer presents a membership card on which a membership code is printed as a code symbol such as a bar code or two-dimensional code, which is issued upon membership registration. The store clerk reads the code symbol printed on the membership card or the code symbol displayed on the mobile terminal 7 with the code reading unit 15 (see FIG. 2), which is connected to the POS terminal 1 and is composed of, for example, a scanner. As a result, it is possible to associate the customer's membership code with the receipt data generated after payment by the merchandise sales data processing at the POS terminal 1 .

Further, after settlement (transaction) at the POS terminal 1, the mobile terminal 7 receives the electronic receipt data of the transaction transmitted from the electronic receipt management server 4 via the network N5. By transmitting electronic receipt inquiry information specifying a member code and a transaction date to the electronic receipt management server 4 via the network N5, the electronic receipt data of the member is received from the electronic receipt management server 4. The mobile terminal 7 also displays the received electronic receipt data on the display unit 73 (see FIGS. 12 and 13).

In the electronic receipt system having such a configuration, electronic receipt data representing transaction (settlement) content generated by product sales data processing at the POS terminal 1 of the store P1 is sent to the electronic receipt server 3 for electronic receipt management. It is transmitted to the server 4 and published on the Web. Therefore, the mobile terminal 7 equipped with a web browser can download the receipt data published on the web to the mobile terminal 7 by designating a URL (Uniform Resource Locator), and view the data with the web browser. . Note that an application for viewing receipt data may be installed on the mobile terminal 7 for viewing.

Next, the configuration of the main devices that construct the electronic receipt system of this embodiment will be described.

First, the POS terminal 1, which is a product sales data processing device, will be described. FIG. 2 is a block diagram showing the configuration of the POS terminal 1. As shown in FIG. As shown in FIG. 2, the POS terminal 1 includes a control section 11 that controls various calculations and various sections of the POS terminal 1 in an integrated manner. The control unit 11 includes a CPU (Central Processing Unit), a ROM (Read Only Memory) for storing various programs and data, a RAM (Random Access Memory) for temporarily storing various programs and rewritably storing various data, It is a computer composed of an RTC (Real Time Clock) unit and the like for keeping the current date and time.

The control unit 11 is connected to the operation unit 12 , the printing unit 13 , the display unit 14 and the code reading unit 15 via the bus 18 .

The operation unit 12 has various operation keys for the operator to perform operation input. The operation keys include, for example, numeric keys for inputting numerical values, cursor keys for selecting predetermined items, selection keys, closing key 121 , execution key 122 , and return key 123 . A close key 121 is a key operated when finishing a transaction with a customer. The execution key 122 is a key for executing return processing. The return key 123 is a key operated by the customer to start return processing at the POS terminal 1 when returning all or part of the purchased product after the transaction is completed.

The printing unit 13 is composed of a printer for printing receipts, journals, and the like. The printing unit 13 has a cutting mechanism (not shown) for cutting paper such as roll paper to be printed, and cuts the paper according to a cut command described later.

The display unit 14 is, for example, a liquid crystal display or the like, and displays various information such as the name of the product registered for sale, the price, the total amount of one transaction declared to be settled, and the amount of change. The display unit 14 includes an operator display 14a that displays various information for the cashier, and a customer display 14b that displays various information for the customer. Note that the display unit 14 may have a touch panel configuration, and in this case, the touch panel functions as the operation unit 12 .

The code reading unit 15 is, for example, a scanner device that optically reads code symbols such as bar codes and two-dimensional codes. The code reading unit 15 reads, for example, a code symbol attached to a product, a code symbol printed on a membership card, a code symbol displayed on the mobile terminal 7, etc., and the control unit 11 holds the read code symbol. Enter the information provided. It is assumed that the code symbol attached to the product holds a product code or the like for specifying the product. It is also assumed that the code symbol displayed on the mobile terminal 7 holds a member code (customer code) or the like for specifying the customer who carries the mobile terminal 7 . The membership code may be magnetically or electrically stored in the membership card or mobile terminal 7 . In this case, the stored membership code is read by a dedicated reader. The control unit 11 inputs the read membership code.

Further, the control unit 11 is connected to a communication I/F (interface) 16 via a bus 18, and can be connected to the in-store network N1 and the network N2 via the communication I/F 16. there is

Also, the control unit 11 is connected to the storage unit 17 via the bus 18 . The storage unit 17 is an auxiliary storage device such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive). The storage unit 17 stores a control program 17a for executing various POS operations including merchandise sales data processing. The storage unit 17 also stores various data files related to product sales data processing, such as product data files that store product data such as product names, product codes and unit prices of each product. The storage unit 17 also has a data storage unit 17b for storing the membership code read from the code symbol, the transaction number, the product code of the product to be returned, and the like.

The storage unit 17 also stores a POS number for distinguishing one's own POS terminal 1 from other POS terminals 1, a company code (identification code of a company that operates a store), an industry/business category code, and information on which the POS terminal 1 is installed. A store code or the like indicating the store P1 where the goods are sold is stored in the data storage unit 17b. Here, the industry/business format code is a code (classification code) that distinguishes the industry/business format of the store, such as convenience stores, supermarkets, department stores, pharmacies, restaurants, and restaurants. It should be noted that such business types and business conditions can be arbitrarily changed according to the user's preference. Also, the company code (identification code of the company that operates the store) and the industry/business type code may be registered in the electronic receipt server 3 .

The storage unit 17 also stores a receipt data schema (not shown) that describes conversion rules for converting unstructured receipt data into structured receipt data (hereinafter referred to as electronic receipt data). Remember.

Next, the configuration of the electronic receipt server 3 functioning as a corporate receipt management server will be described with reference to the block diagram of FIG. The electronic receipt server 3 includes a control unit 31 that controls various calculations and each unit of the electronic receipt server 3 in an integrated manner. The control unit 31 is a computer composed of a CPU, a ROM for storing various programs and data, a RAM for temporarily storing various programs and rewritably storing various data, and an RTC unit for keeping the current date and time. be.

The control unit 31 can be connected to the network N2 and the network N3 via the communication I/F 32 connected to the bus 34. FIG. Also, the control unit 31 is connected to the storage unit 33 via the bus 34 .

The storage unit 33 stores the electronic receipt data for each company that operates the store in the electronic receipt data storage unit 33a. The electronic receipt data includes a company code (identification code of the company that operates the store), industry/business type code, store code, shopper's membership code, POS number of the POS terminal 1, receipt number, merchandise sales data, and the like.

The storage unit 33 also stores the electronic receipt data in an electronic receipt data storage unit 33a and stores a control program 33b for transmitting to the electronic receipt management server 4. FIG.

Next, the configuration of the electronic receipt management server 4 that functions as a customer receipt management server will be described with reference to the block diagram of FIG. In FIG. 4, the electronic receipt management server 4 includes a CPU 41 as a controlling entity, a ROM 42 for storing various programs, a RAM 43 for developing various data, a storage section 44 for storing various programs, and the like. , and the storage unit 44 are connected to each other via a data bus 45 . The CPU 41 , ROM 42 and RAM 43 constitute a control section 400 . That is, the control unit 400 executes the control processing described later by the CPU 41 operating according to the control program 441 stored in the ROM 42 or the storage unit 44 and developed in the RAM 43 .

An operation unit 47 and a display unit 48 are connected to the data bus 45 via a controller 46 . The operation unit 47 includes a numeric keypad for entering numbers, various function keys, and the like. The display unit 48 displays various information related to control of electronic receipt data executed by the electronic receipt management server 4 .

The control unit 400 can be connected to the network N3 and the network N5 via the communication I/F 49 connected to the data bus 45. FIG. Also, the control unit 400 is connected to the storage unit 44 via the data bus 45 .

The storage unit 44 includes a member master management unit (not shown) for storing and managing member master data, and an electronic receipt data storage unit 442 for collectively storing electronic receipt data of various companies that operate stores. I have. More specifically, the electronic receipt data storage unit 442 manages electronic receipt data of various companies that operate stores for each member code.

The storage unit 44 also includes a background storage unit 443 that stores background information of the electronic receipt information to be displayed on the mobile terminal 7 . The background storage unit 443 stores background information such as patterns, photographs, and watermark characters to be displayed on the mobile terminal 7 . By adding this background information to the electronic receipt information, the background of the electronic receipt information displayed on the mobile terminal 7 can be changed.

The electronic receipt includes a member code, company code (identification code of the company that operates the store), store code, POS number of the POS terminal 1, transaction number, product information, product sales data (including date and time data), and the like. .

Next, the electronic receipt data storage unit 442 will be described in detail. The electronic receipt data storage unit 442 stores electronic receipt data related to settled transactions for each member code. Specifically, in FIG. 5, the electronic receipt data storage unit 442 includes a member code portion 442a, a transaction number portion 442b, a store name logo portion 442c, a telephone number portion 442d, an address portion 442e, a date portion 442f, and a person in charge portion 442g. , a product code portion 442h, a product name portion 442j, a price portion 442k, a return flag portion 442m, a subtotal amount portion 442n, a tax amount portion 442p, and a total amount portion 442q.

The member code section 442a stores a member code that identifies a member. The transaction number part 442b stores the transaction number of the member specified by the member code. A transaction number is a number for identifying a transaction, and is also called a receipt number. In the example of FIG. 5, transactions with two transaction numbers, transaction number 422b1 and transaction number 422b2, are stored. In the example of FIG. 5, company codes indicating companies are omitted for the sake of simplicity. In order to specify the company that has made the transaction together with the transaction, the company code is also stored in the transaction number section 442b.

The shop name logo section 442c stores the logo of the shop where the transaction was made. The telephone number section 442d stores the telephone number of the shop where the transaction was made. The address section 442e stores the address of the store where the transaction was made. The date section 442f stores the date of the transaction. The person in charge section 442g stores the name of the person in charge who made the transaction.

The product code section 442h stores a product code that identifies the product purchased in the transaction. The product name field 442j stores the product name of the product purchased in the transaction. The price section 442k stores the price of the product purchased in the transaction.

The return flag unit 442m stores a return flag indicating whether or not the product has been returned. A product for which a returned product flag "1" is stored in the returned product flag section 442m indicates that the returned product has been processed. A product for which a return flag "0" is stored in the return flag section 442m indicates that the return processing has not been performed. In the example of FIG. 5, product A, product C, product D, and product E have not been processed for return because the return flag of the return flag section 442m is "0". On the other hand, the returned goods flag of the returned goods flag section 442m for the product B is "1", so the returned goods processing is being executed at the POS terminal 1. FIG.

The subtotal amount portion 442n stores a subtotal amount obtained by totaling the amount of purchased products in the transaction. The tax amount part 442p stores the consumption tax amount for the subtotal amount. In the case of the example of FIG. 5, the tax amount is tax-inclusive. The total amount portion 442q stores the total amount calculated based on the subtotal amount and the tax amount. In the example of FIG. 5, since the tax-inclusive method is adopted, the subtotal amount and the total amount are the same amount.

Although one member code has been described in the example of FIG. 5, the electronic receipt data storage unit 442 actually stores a plurality of member codes. transactions are stored.

FIG. 6 is a memory map showing the returned goods data section 431 storing the returned goods data in the RAM 43. As shown in FIG. The returned goods data section 431 includes a returned goods command section 4311 , a membership code section 4312 , a transaction number section 4313 and a product code section 4314 .

The returned goods command section 4311 stores a returned goods command (returned goods processing information) indicating that the POS terminal 1 has executed the returned goods process. The member code section 4312 stores a member code that identifies the member who executed the return processing. The transaction number field 4313 stores a transaction number that specifies the transaction for which the return processing has been executed. The product code section 4314 stores a product code that identifies the product for which return processing has been executed.

Next, the configuration of the mobile terminal 7 will be described using the block diagram of FIG. As shown in FIG. 7 , the mobile terminal 7 includes a control section 71 that controls various calculations and each section of the mobile terminal 7 . The control unit 71 is a computer composed of a CPU, a ROM for storing various programs and data, a RAM for temporarily storing various programs and rewritably storing various data, an RTC unit for keeping the current date and time, and the like. be.

The operation unit 72 is connected to the display unit 73 via the bus 76 . The operation unit 72 has various operation keys and a pointing device for the customer (member) to perform operation input. The display unit 73 is, for example, a liquid crystal display, and displays various information such as electronic receipt data, which will be described later. Note that the display unit 73 may have a touch panel configuration, and in this case, the touch panel functions as the operation unit 72 .

Moreover, the control part 71 is connected to communication I/F74 via the bus|bath 76, and it is possible to connect to the network N5 via this communication I/F74. In addition, it is good also as a structure connectable with the network N1 in a store via communication I/F74.

Also, the control unit 71 is connected to a storage unit 75 via a bus 76 . The storage unit 75 stores a web browser for viewing various information (contents) published on the web, and an electronic receipt support program 75a for receiving and viewing electronic receipt data from the electronic receipt management server 4. do.

Next, the control processing of each unit constituting the system of this embodiment will be described.

First, electronic receipt processing executed by the control unit 11 of the POS terminal 1 according to the control program 17a will be described with reference to FIG.

In FIG. 8, the control unit 11 determines whether or not the code symbol is read by the code reading unit 15 (step S11). When it is determined that the code symbol has been read (Yes in step S11), the control section 11 determines whether the read code symbol is a product code (step S12). The product code consists of a code representing a country, a code representing a product, and the like, and the control unit 11 determines whether or not it is a product code based on this code system.

If it is determined that the read code symbol is the product code (Yes in step S12), the control unit 11 retrieves the product from the product master (not shown) corresponding to the product code included in the read code symbol. The information is read out and stored in the data storage unit 17b (step S13). Then, the control unit 11 returns to step S11 and waits.

If it is determined that the read code symbol is not the merchandise code (No in step S12), then the control unit 11 determines whether or not the read code symbol is the membership code (step S14). ). If it is determined to be a membership code (Yes in step S14), the control section 11 stores the membership code in the data storage section 17b (step S15). Then, the control unit 11 returns to step S11 and waits. If it is determined that the code is not a member code (No in step S14), the control section 11 returns to step S11 and waits.

On the other hand, if it is determined in step S11 that the code symbol has not been read (No in step S11), the control section 11 determines whether or not the close key 121 of the operation section 12 has been operated (step S21). . If it is determined that the closing key 121 has been operated (Yes in step S21), the control unit 11 determines that the transaction has been completed and generates a transaction number (step S22). Then, the control unit 11 executes settlement processing based on the generated transaction number and the total transaction amount (step S23).

Next, the control unit 11 generates receipt data related to the transaction based on the transaction information for which settlement processing has been performed (step S24). The receipt data includes product information such as the product name and price of the purchased product, and payment information such as the total amount and change amount.

Next, the control unit 11 determines whether or not the generated receipt data contains a membership code (step S25). If it is determined that it is included (Yes in step S25), the control section 11 generates electronic receipt data based on the receipt data generated in step S24 (step S26). The electronic receipt data in the embodiment is data including the items (442a to 442q) illustrated in FIG. 5, such as membership code, transaction number, product code, and the like. Then, the control unit 11 transmits the generated electronic receipt data to the electronic receipt server 3 (step S27). Then, the control unit 11 terminates the process.

On the other hand, if it is determined that the generated receipt data does not contain the membership code (No in step S25), the control unit 11 causes the printing unit 13 to print the generated receipt data on a long receipt paper. , a receipt is issued (step S28). Then, the control unit 11 terminates the process.

If it is determined in step S21 that the closing key 121 has not been operated (No in step S21), the control section 11 determines whether or not the return key 123 has been operated (step S31). When it is determined that the return key 123 has been operated (Yes in step S31), the control section 11 determines whether or not a transaction number has been input from the operation section 12 or the code reading section 15 (step S32). If it is determined that the transaction number has been input (Yes in step S32), the control section 11 stores the input transaction number in the data storage section 17b (step S33). Then, the control unit 11 returns to step S32 and waits.

On the other hand, if it is determined that the transaction number has not been input (No in step S32), then the control section 11 determines whether or not the membership code has been input from the code reading section 15 (step S34). When it is determined that the member code has been input (Yes in step S34), the control unit 11 stores the input member code in the data storage unit 17b (step S35). Then, the control unit 11 returns to step S32 and waits.

On the other hand, if it is determined that the member code has not been input (No in step S34), then the control section 11 determines whether or not the product code has been input from the code reading section 15 (step S36). When it is determined that the product code has been input (Yes in step S36), the control unit 11 stores the input product code in the data storage unit 17b (step S37). Then, the control unit 11 returns to step S32 and waits.

On the other hand, when determining that the product code has not been input (No in step S36), the control section 11 determines whether or not the execution key 122 has been operated (step S38). The execution key 122 is operated when executing return processing.

If it is determined that the execution key 122 has been operated (Yes in step S38), the control section 11 determines whether or not the conditions for executing the returned-goods process are satisfied (step S39). If at least one of the transaction number and the membership code and the product code of the product to be returned are stored in the data storage unit 17b, the control unit 11 determines that the conditions for executing the return processing are satisfied.

If it is determined that the conditions for executing the return processing are satisfied (Yes in step S39), the control unit 11 returns the product based on at least one of the transaction number and the membership code stored in the data storage unit 17b and the product code. Processing is executed (step S40). The returned goods processing is a process of deleting the sales data of the returned merchandise from the sales data stored in the POS terminal 1 or the store server 2 and updating the memory.

Then, the control unit 11 transmits at least one of the transaction number and the membership code, the product code, and a return command indicating that the return processing has been executed to the electronic receipt server 3 (step S41).

If it is determined in step S38 that the execution key 122 has not been operated (No in step S38), and if it is determined in step S39 that the conditions for executing the return processing are not satisfied (No in step S39) ), the control unit 11 returns to step S32 and waits. If it is determined in step S31 that the return key 123 has not been operated (No in step S31), the control section 11 returns to step S11 and waits.

Next, the flow of electronic receipt management processing executed by the control unit 31 of the electronic receipt server 3 operating according to the control program 33b will be described with reference to the flowchart shown in FIG.

The control unit 31 of the electronic receipt server 3 determines whether the electronic receipt data transmitted from the POS terminal 1 has been received via the communication I/F 32 (step S51). If it is determined that it has been received (Yes in step S51), the control unit 31 stores it in the electronic receipt data storage unit 33a of the storage unit 33 as electronic receipt data for each company (step S52). Then, the controller 31 returns to step S51 and waits.

If it is determined that the electronic receipt data has not been received via the communication I/F 32 (No in step S51), then the control unit 31 determines whether the return data including the return command has been received from the POS terminal 1. It is determined whether or not (step S53). If it is determined that it has been received (Yes in step S53), the control unit 31 stores the received returned goods data (at least one of the transaction number and the membership code, and the product number of the product to be returned) in the electronic receipt data storage unit 33a of the storage unit 33. code, return command) are stored (step S54).

If it is determined that the return command has not been received from the POS terminal 1 (No in step S53), the control section 31 determines whether or not it is time to transmit the command to the electronic receipt management server 4 (step S55). ). The control unit 31 transmits the electronic receipt data or return data stored and managed in the electronic receipt data storage unit 33a to the electronic receipt management server 4 at a predetermined timing. If it is determined that it is time to transmit to the electronic receipt management server 4 (Yes in step S55), the control unit 31 stores and manages the electronic receipt data or return data in the electronic receipt data storage unit 33a, It is transmitted to the electronic receipt management server 4 (step S56). If it is determined that it is not the time to transmit to the electronic receipt management server 4 (No in step S55), the control section 31 returns to step S51 and waits.

Next, the flow of electronic receipt management processing executed by the control unit 400 of the electronic receipt management server 4 operating according to the control program 441 will be described with reference to the functional block diagram shown in FIG. 10 and the flowchart shown in FIG. explain.

As shown in FIG. 10, a control program 441 executed by the electronic receipt management server 4 includes an electronic receipt data receiving means 401, a returned goods data receiving means 402, an electronic receipt information generating means 403, an electronic receipt information transmitting means 404, an electronic receipt It has a module configuration including data storage means 405 . As actual hardware, the CPU 41 of the control unit 400 reads out the control program 441 from the storage unit 44 and executes it to obtain electronic receipt data receiving means 401, returned goods data receiving means 402, electronic receipt information generating means 403, and electronic receipt information. Transmission means 404 and electronic receipt data storage means 405 are executed.

The electronic receipt data receiving means 401 has a function of receiving electronic receipt data including product information of products traded at the POS terminal 1 .

The returned-goods data receiving means 402 receives product-specific information specifying the product for which the POS terminal 1 has processed the returned-goods and electronic receipt data-specific information (for example, transaction number or membership code) specifying the electronic receipt data containing the product-specific information. ).

The electronic receipt information generating means 403 generates the returned goods processed by the operator based on the electronic receipt data received by the electronic receipt data receiving means 401 and the goods specifying information and the electronic receipt data specifying information received by the returned goods data receiving means 102 . has the ability to generate visible electronic receipt information.

The electronic receipt information transmitting means 404 has a function of transmitting the electronic receipt information generated by the electronic receipt data generating means 403 to the portable terminal.

The electronic receipt data storage means 405 stores the electronic receipt data received by the electronic receipt data receiving means 401 in association with the electronic receipt data specifying information.

As shown in FIG. 11, the control unit 400 (electronic receipt data receiving means 401) of the electronic receipt management server 4 determines whether or not the electronic receipt data generated by the POS terminal 1 has been received from the electronic receipt server 3 ( step S61). If it is determined that it has been received (Yes in step S61), the control unit 400 (electronic receipt data storage means 405) associates the received electronic receipt data with the member code included in the received electronic receipt data, and stores the received electronic receipt data as electronic receipt data. Stored in the storage unit 442 (step S62). Then, the control unit 400 ends the processing.

If it is determined that the electronic receipt data has not been received from the electronic receipt server 3 (No in step S61), the control unit 400 (return data receiving means 102) includes the return command transmitted from the POS terminal 1. It is determined whether or not returned goods data has been received from the electronic receipt server 3 (step S71). When determining that it has been received (Yes in step S71), the control unit 400 stores the received return data in the electronic receipt storage unit 442 (step S72). Specifically, the control section 400 stores the returned goods command in the returned goods command section 4311 . If the return data contains a membership code, control unit 400 stores it in membership code section 4312 . If the return data contains a transaction number, the control unit 400 stores it in the transaction number part 4313 . Control unit 400 also stores the product code of the returned product in product code unit 4314 .

Next, the control unit 400 determines whether or not a transaction number is stored in the returned-goods data unit 431, that is, whether or not the received returned-goods data includes a transaction number (step S73). If it is determined that it is included (Yes in step S73), the control unit 400 reads the electronic receipt data of the corresponding transaction number from the electronic receipt data storage unit 442 (step S74). Then, the control section 400 sets the return flag of the return flag section 442m to "1" corresponding to the product code stored in the product code section 4314 for the read electronic receipt data (step S76).

Then, for the read electronic receipt data, the control unit 400 subtracts the price of the product for which the return processing has been executed from the subtotal amount in the subtotal amount section 442n and the total amount in the total amount section 442q to obtain a new subtotal amount and total amount. is calculated, and a new tax amount is calculated from the tax amount of the tax amount section 442p based on the price of the product for which the return processing has been executed (step S77). Then, the control unit 400 stores the newly calculated subtotal amount, tax amount, and total amount in the subtotal amount portion 442n, the tax amount portion 442p, and the total amount portion 442q, and updates the electronic receipt data (step S78).

If it is determined in step S73 that the transaction number is not included in the received return data (No in step S73), the control unit 400, based on the member code stored in the member code unit 4312, Of the electronic receipt data associated with the member code, electronic receipt data containing the product code of the returned product stored in the product code field 4314 and having the most recent payment date. Read out (step S75). Then, the process from step S76 onward is executed for the read electronic receipt data.

If it is determined in step S71 that returned-goods data has not been received from the electronic receipt server 3 (No in step S71), the control section 400 determines whether or not there has been an inquiry for electronic receipt information from the portable terminal 7. (step S81). An inquiry is made from the mobile terminal 7 based on the membership code and date.

If it is determined that an inquiry has been made (Yes in step S81), the control unit 400 determines whether the returned goods flag 442m of the electronic receipt data for the date of the inquiry includes a returned goods flag "1". (step S82). If it is determined that it is not included (No in step S82), the control unit 400 reads out the electronic receipt data of the corresponding transaction number from the electronic receipt data storage unit 442 and makes it visible on the display unit 73 of the mobile terminal 7. electronic receipt information is generated (step S83).

Then, the control unit 400 reads the watermark character information of "electronic receipt" indicating the electronic receipt information, for example, from the background storage unit 443 and adds it as background information to the electronic receipt information (step S85). This watermark character is displayed on the display unit 73 of the mobile terminal 7 as part of the background. Then, the control section 400 (electronic receipt information transmitting means 404) transmits the electronic receipt information to the portable terminal 7 (step S86). If it is determined that there is no inquiry (No in step S81), the control unit 100 returns to step S61 and waits.

The background information added to the electronic receipt information can be changed as needed. For example, the background information to be read according to the customer's age, sex, taste, etc. can be set in the background storage unit 443 in advance, and the background information can be read according to the situation. Further, the background information may be sounds such as music played from the mobile terminal 7 in addition to the background display image and characters displayed on the display unit 73 . For example, music for sales promotion may be played at the timing when the mobile terminal 7 displays the electronic receipt information.

Note that the watermark characters as background information can be created by operating the operation unit 47 of the electronic receipt management server 4 to create arbitrary characters. Also, as background information, information other than watermark characters (for example, a pattern) can be added together.

Upon receiving the electronic receipt information transmitted from the electronic receipt management server 4, the mobile terminal 7 displays the electronic receipt information on the display unit 73 by running the electronic receipt support program 75a. FIG. 12 shows an example of the electronic receipt information displayed on the display section 73 of the portable terminal 7 that received the electronic receipt information generated in step S83.

In FIG. 12, the display unit 73 displays, as electronic receipt information, a store name logo 731, a date and time when the transaction was settled 732, a transaction number 733, a two-dimensional code 734 symbolizing the transaction number and transaction information, etc., and the product purchased. Product name 735, product price 737, subtotal amount 739, tax amount 740, total amount 741, etc. are displayed. A customer carrying the mobile terminal 7 can browse the electronic receipt information displayed on the display unit 73 of the mobile terminal 7 and check the contents.

Further, the display unit 73 displays watermark characters 743 of "Electronic Receipt" as background information. The background information including the watermark characters 743 is displayed on the display unit 73, but is not printed on a normal receipt printed by the POS terminal 1 and issued. The watermark characters 743 do not interfere with the display of the electronic receipt information displayed on the display section 73. However, for example, when the display on the display section 73 is copied to create a paper receipt, the copy In the printed paper receipt, the watermark character 743 of "Electronic receipt" can be clearly recognized.

Therefore, when a paper receipt is created by copying the display on the display unit 73, the presence of the watermark characters 743 causes the paper receipt to be copied not from the POS terminal 1 but from the electronic receipt information. It turns out that it is a thing. In other words, it is possible to identify a paper receipt that is illegally created by duplicating the display on the display section 73 . Further, since the watermark characters 743 of "Electronic Receipt" can be faintly recognized as background information displayed on the display section 73, there is an effect of deterring fraud.

As described above, since the watermark character 743 can be arbitrarily set, other characters other than the character "electronic receipt" may be used as the watermark character for the purpose of deterring fraud.

On the other hand, if it is determined in step S82 that the returned goods flag "1" is included (Yes in step S82), the control unit 400 retrieves the relevant member code and the electronic receipt data for the relevant date and time from the electronic receipt data storage unit 442. read out. Then, the control unit 400 (electronic receipt data generating means 403) can add a mark indicating that the product has been returned to the product with the return flag of "1" and can be recognized by the display unit of the portable terminal 7. electronic receipt information is generated (step S84). In the embodiment, the mark is strike-through information, and the control unit 400 generates electronic receipt information by adding the strike-through information to the product information of the returned product. Then, the control unit 400 executes the process of step S85.

FIG. 13 shows an example of the electronic receipt information displayed on the display section 73 of the mobile terminal 7 that received the electronic receipt information generated in step S84. In FIG. 13, in addition to the display items described in FIG. 12, a strikethrough line 742 is displayed on the product information of the returned product. In the example of FIG. 13, a strikethrough line 742 is displayed in the product information of product B. In the example of FIG. A customer who sees this display can visually confirm that the product B has been returned. As a mark indicating that the product has been returned, other than the strike-through line, the product information of the returned product may be changed in color, shaded, or a mark showing that the product has been returned may be displayed.

Also, due to the effect of executing the return processing, the subtotal amount, tax amount, and total amount of the electronic receipt information generated in step S84 are changed to the amounts changed in step S78. In the embodiment, the subtotal amount 739 is changed from 300 yen to 100 yen and displayed. Also, the tax amount 740 is changed from 15 yen to 5 yen and displayed. Furthermore, the total amount 741 is changed from 300 yen to 100 yen and displayed.

In such an embodiment, the electronic receipt management server 4 adds and transmits the return processing information to the portable terminal 7 carried by the customer, so that the customer can execute the return processing through the display of the portable terminal 7. You can manage what you do.

In addition, in the embodiment, the subtotal amount, tax amount, and total amount after the returned goods processing are newly calculated to generate new electronic receipt information, which is transmitted to the mobile terminal 7. You can check the subtotal amount, tax amount, and total amount.

Although the embodiment of the present invention has been described above, this embodiment is presented as an example and is not intended to limit the scope of the invention. This embodiment can be implemented in various other forms, and various omissions, replacements, changes, and combinations can be made without departing from the scope of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are included in the scope of the invention described in the claims and its equivalents.

For example, in the above-described embodiment, the code reading unit 15 is used to input the membership code, etc., but the method is not limited to this, and the membership code, etc. may be input using other methods. Specifically, the POS terminal 1 and the mobile terminal 7 are equipped with a short-range wireless communication unit such as NFC (Near Field Communication) or Bluetooth (registered trademark), so that the membership code or the like can be transmitted and received by short-range wireless communication. may be In this case, the mobile terminal 7 stores the membership code and the like in the storage unit 75, an IC tag (not shown), and the like.

In the above embodiment, the POS terminal 1 inputs the member code and the like from the portable terminal 7. However, the present invention is not limited to this, and a medium capable of holding the member code such as an IC card or a magnetic card (member card) may be entered. When using an IC card, the POS terminal 1 is assumed to have a reading/writing unit such as an IC card reader/writer. When using a magnetic card, the POS terminal 1 is assumed to be equipped with a card reader/writer for the magnetic card.

Further, in the above-described embodiment, the electronic receipt server 3 is provided at the head office P2, but the configuration is not limited to this, and the electronic receipt server 3 for the store may be provided within the store P1. In this case, the POS terminal 1 outputs electronic receipt data to the electronic receipt server 3 connected to the in-store network N1 of its own store, and the electronic receipt server 3 manages electronic receipts via the in-store network N1 and the network N2. The electronic receipt data is transmitted to the server 4.

In the above embodiment, the electronic receipt data generated by the POS terminal 1 is output to the electronic receipt management server 4 via the electronic receipt server 3. However, the present invention is not limited to this. The electronic receipt data may be directly output to the electronic receipt management server 4 by accessing the electronic receipt management server 4 via .

In the above embodiment, the portable terminal 7 receives electronic receipt information from the electronic receipt management server 4, but the present invention is not limited to this, and may directly receive electronic receipt information from the POS terminal 1. FIG. In this case, the POS terminal 1 converts the generated electronic receipt data into electronic receipt information and outputs it to the portable terminal 7 connected via the in-store network N1 or a short-range wireless communication unit (not shown).

In the above embodiment, the POS terminal 1 stores the product data file.

Further, in the above-described embodiment, new electronic receipt information is generated based on the stored electronic receipt data so that it is possible to visually recognize that the product information of the returned product has been returned, but the electronic receipt information has already been generated. In this case, the electronic receipt information that has already been generated may be changed so that the product information of the product that has been processed for return can be visually recognized as having been returned.

In addition, in the present embodiment, a new total amount is calculated from the transaction total amount information and the returned product price, and the calculated new total amount information is processed to be recognizable. It is not a mandatory requirement to process the calculation of or the new total amount information in a recognizable manner.

The program executed by the electronic receipt management server 4 of the embodiment is a file in an installable format or an executable format, and can be downloaded from a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk), or the like. provided on a computer-readable recording medium.

Alternatively, the program executed by the electronic receipt management server 4 of the embodiment may be stored in a computer connected to a network such as the Internet and provided by being downloaded via the network. Also, the program executed by the electronic receipt management server 4 of the embodiment may be provided or distributed via a network such as the Internet.

Further, the program executed by the electronic receipt management server 4 of the embodiment may be configured so as to be pre-installed in the ROM 42 or the like and provided.

1 POS terminal 3 Electronic receipt server 4 Electronic receipt management server 7 Mobile terminal 400 Control unit 401 Electronic receipt data receiving means 402 Returned goods data receiving means 403 Electronic receipt information generating means 404 Electronic receipt information transmitting means 405 Electronic receipt data storage means 431 Returned goods data Section 442 Electronic receipt data storage section 442m Returns flag section

JP 2011-90375 A

Claims (6)

data management means for associating electronic receipt data obtained by converting receipt data generated for each product transaction into a predetermined data format and electronic receipt data identification information for identifying the electronic receipt data, and storing the electronic receipt data in a storage means;
returned goods data receiving means for receiving returned goods data including the electronic receipt data specifying information and returned goods specifying information specifying the returned goods;
When the returned goods data receiving means receives the returned goods data, the total amount of the electronic receipt data specified by the electronic receipt data specifying information is calculated as the price of the returned goods specified by the returned goods specifying information. an electronic receipt data update means for updating the tax amount of the electronic receipt data to a new total amount by reducing the amount of the returned goods, and updating the tax amount of the electronic receipt data by calculating a new tax amount based on the price of the returned product;
electronic receipt data transmitting means for transmitting the electronic receipt data updated by the electronic receipt data updating means to the terminal displaying the electronic receipt data when an inquiry of the electronic receipt based on the electronic receipt data specifying information is received from the terminal; When,
An electronic receipt management server. The electronic receipt data updating means adds background information to the background of the electronic receipt data.
The electronic receipt management server according to claim 1. The background information is a pattern, a photograph, a watermark character, or a combination thereof,
The electronic receipt management server according to claim 2. electronic receipt management server,
data management means for associating electronic receipt data obtained by converting receipt data generated for each product transaction into a predetermined data format and electronic receipt data identification information for identifying the electronic receipt data, and storing the electronic receipt data in a storage means;
returned goods data receiving means for receiving returned goods data including the electronic receipt data specifying information and returned goods specifying information specifying the returned goods;
When the returned goods data receiving means receives the returned goods data, the total amount of the electronic receipt data specified by the electronic receipt data specifying information is calculated as the price of the returned goods specified by the returned goods specifying information. an electronic receipt data update means for updating the tax amount of the electronic receipt data to a new total amount by reducing the amount of the returned goods, and updating the tax amount of the electronic receipt data by calculating a new tax amount based on the price of the returned product;
electronic receipt data transmitting means for transmitting the electronic receipt data updated by the electronic receipt data updating means to the terminal displaying the electronic receipt data when an inquiry of the electronic receipt based on the electronic receipt data specifying information is received from the terminal; When,
program to function as The electronic receipt data updating means adds background information to the background of the electronic receipt data.
5. A program according to claim 4. The background information is a pattern, a photograph, a watermark character, or a combination thereof,
6. A program according to claim 5.

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