JP7043242B2 - Programs, information processing equipment, and delivery management systems - Google Patents

Description

The present invention relates to a program, an information processing apparatus, and a delivery management system.

Conventionally, moving bodies such as vehicles that perform automatic driving are known. For example, Non-Patent Document 1 discloses a technique for performing stand-alone automatic driving in a vehicle including a position sensor, a rider, a camera, and the like.

Naoki Suganuma, "Automated Driving System Utilizing Digital Maps as Soft Infrastructure", DENSO TECHNICAL REVIEW, DENSO Corporation, 2016, vol.21, p. 3-12

Conventionally, a product delivery service for delivering a product such as food by a mobile body has been known. In such services, it is desired to improve the efficiency of delivery, for example, from the viewpoint of economic and time costs.

An object of the present invention made in view of such circumstances is to provide a program, an information processing apparatus, and a delivery management system for improving the efficiency of delivery in a service of delivering goods by a mobile body.

The program according to the embodiment of the present invention is
For information processing devices with communication functions
A delivery schedule that includes, for each of the one or more moving objects, a delivery route via one or more destination locations and the estimated delivery time that the moving object should reach each of the one or more destination locations. Steps to determine and
The first acquisition step of acquiring the first order information including the delivery destination position of the product from the user's terminal device, and
A modification step that automatically modifies the delivery schedule of the moving object based on the first order information.
The amount determination step of determining the amount to be paid by the user is executed.

The information processing apparatus according to the embodiment of the present invention is
An information processing device including a communication unit and a control unit.
The control unit
A delivery schedule that includes, for each of the one or more moving objects, a delivery route via one or more destination locations and the estimated delivery time that the moving object should reach each of the one or more destination locations. Decide,
Order information including the delivery destination position of the product is acquired from the user's terminal device via the communication unit.
The delivery schedule of the moving object is automatically modified based on the order information.

The delivery management system according to the embodiment of the invention is
A delivery management system including one or more mobile objects and an information processing device having a communication function.
The information processing device is
For each of the one or more moving objects, a delivery including a delivery route via one or more delivery destination positions and a scheduled delivery time for the moving object to reach each of the one or more delivery destination positions. Decide on a schedule,
Obtain order information including the delivery destination position of the product from the user's terminal device,
The delivery schedule of the moving object is automatically modified based on the order information.
Each of the one or more moving objects performs automatic driving or route guidance based on the delivery schedule.

According to the program, the information processing apparatus, and the delivery management system according to the embodiment of the present invention, the efficiency of delivery in the service of delivering goods by a mobile body is improved.

It is a figure which shows the schematic structure of the delivery management system which concerns on one Embodiment of this invention. It is a figure which shows the example of the delivery schedule before modification. It is a graph which shows the example of the number of orders for each time zone. It is a figure which shows the example of the delivery schedule after correction. It is a figure which shows the example of the order screen displayed on the terminal apparatus. It is a figure which shows the example of the screen which a server displays on an external device. It is a sequence diagram which shows the 1st operation of a delivery management system. It is a sequence diagram which shows the 2nd operation of a delivery management system. It is a figure which shows a moving body and a delivery robot. It is a figure which shows the example of the delivery route when a delivery robot is used.

Hereinafter, embodiments of the present invention will be described.

(Overview of delivery management system)
An outline of the delivery management system 1 according to the embodiment of the present invention will be described with reference to FIG. The delivery management system 1 is used, for example, in a product delivery service for delivering a product to the user in response to an order from the user. The delivery management system 1 includes a server 10, one or more mobile bodies 20, and one or more terminal devices 30. In FIG. 1, for the sake of simplicity of explanation, one mobile body 20 and one terminal device 30 are shown. However, the number of the mobile body 20 and the terminal device 30 included in the delivery management system 1 may be arbitrarily determined. Each of the server 10, the mobile body 20, and the terminal device 30 is communicably connected via a network 40 such as the Internet.

The server 10 includes one or more information processing devices. The information processing device may be, for example, a dedicated device, or may be a general-purpose device such as a smartphone, a tablet terminal, or a computer. In this embodiment, an example in which the server 10 is realized by one information processing device will be described, but a plurality of information processing devices capable of communicating with each other may function as the server 10. The server 10 is installed at an arbitrary location. For example, the server 10 may be provided in a store that stores or manufactures products, or may be provided in a place away from the store. The server 10 may be realized as, for example, a cloud server. The server 10 is used, for example, to manage the delivery schedule of each of the one or more mobile bodies 20, as will be described later.

The moving body 20 includes any device that can be moved by automatic operation or manual operation. In the present embodiment, "automatic driving" includes automating a part or all of the operation of a driver who drives a moving body. For example, autonomous driving may include levels 1-5 as defined in SAE (Society of Automotive Engineers). The mobile body 20 may or may not have, for example, a space in which the driver can board. For example, the mobile body 20 includes, but is not limited to, vehicles such as motorcycles, automobiles, and bicycles, walking robots, and flight devices such as drones. The mobile body 20 is used as a means of transportation when delivering a product from a store to a user.

The terminal device 30 includes an arbitrary information processing device used by a user who uses the product delivery service. The information processing device may be, for example, a dedicated device, or may be a general-purpose device such as a smartphone, a tablet terminal, or a computer. The terminal device 30 is used by the user, for example, to order goods.

The outline of the operation of the delivery management system 1 will be described. The server 10 determines a delivery schedule for each of the one or more mobiles 20. The delivery schedule is, for example, the time when the moving body 20 should leave the store (scheduled departure time), the delivery route via one or more delivery destination positions, and the moving body 20 at each of the one or more delivery destination positions. The information includes a time to be reached (scheduled delivery time) and a time when the moving body 20 moved along the delivery route should return to the store (scheduled return time). However, the information contained in the delivery schedule is not limited to the above-mentioned example. When a new order for a product is received from a user who operates the terminal device 30, the server 10 automatically corrects the delivery schedule of at least one mobile body 20. Then, the server 10 causes each of the one or more mobile bodies 20 to execute automatic driving or driving support based on the delivery schedule. The driving support may include, for example, route guidance.

According to such a configuration, the delivery schedule used for the automatic driving or the driving support performed by each of the one or more mobile bodies 20 is dynamically and automatically modified according to the order of the goods delivery. Therefore, the efficiency of delivery in the product delivery service is improved.

Next, each component of the delivery management system 1 will be specifically described.

(Server configuration)
The configuration of the server 10 will be specifically described. The server 10 includes a server communication unit 11, a server storage unit 12, and a server control unit 13.

The server communication unit 11 includes an arbitrary communication module for communicating with an external device. The server 10 can communicate with the mobile body 20 and the terminal device 30 via the server communication unit 11 and the network 40.

The server storage unit 12 includes one or more memories. The memory may include, for example, a semiconductor memory, a magnetic memory, an optical memory, or the like. The server storage unit 12 may function as, for example, a primary storage device and / or a secondary storage device. The server storage unit 12 stores arbitrary information used for the operation of the server 10. For example, the server storage unit 12 stores store location information, traffic information, and the like. The traffic information may include arbitrary information related to traffic such as map information, speed limit information set on the travel path, and traffic jam information. Traffic information may be periodically acquired, for example, from network 40. However, the information stored in the server storage unit 12 is not limited to traffic information.

The server control unit 13 includes one or more processors. The processor may include a general-purpose processor and a dedicated processor specialized for a specific process. The server control unit 13 controls the operation of the entire server 10. The details of the operation of the server 10 controlled by the server control unit 13 will be described later.

(Composition of moving body)
The configuration of the mobile body 20 will be specifically described. The mobile body 20 includes a communication unit 21, a sensor unit 22, a storage unit 23, a display unit 24, an input unit 25, and a control unit 26. The communication unit 21, the sensor unit 22, the storage unit 23, the display unit 24, the input unit 25, and the control unit 26 may be communicably connected to an in-vehicle network such as a CAN (Controller Area Network). A part or all of the communication unit 21, the sensor unit 22, the storage unit 23, the display unit 24, the input unit 25, and the control unit 26 may be built in the mobile body 20. Alternatively, a part or all of the communication unit 21, the sensor unit 22, the storage unit 23, the display unit 24, the input unit 25, and the control unit 26 are built in a general-purpose device such as a smartphone, a tablet terminal, or a navigation device. , May be communicably connected to the vehicle-mounted network.

The communication unit 21 includes an arbitrary communication module for wireless communication with an external device. The communication module corresponds to any wireless communication standard such as 3G to 5G. The mobile body 20 can wirelessly communicate with the server 10 via the communication unit 21. Further, the communication unit 21 may include an arbitrary communication module for performing V2X (Vehicle to Everything) communication. In such a case, the mobile body 20 can communicate with devices such as other mobile bodies, pedestrian terminals, roadside devices, traffic lights, and surveillance cameras via the communication unit 21.

The sensor unit 22 includes one or more arbitrary sensors for detecting information about the moving body 20. The sensor may include, for example, a position information receiver, a speed sensor, an acceleration sensor, a gyro sensor, a steering angle sensor, a battery level sensor, a monocular camera, a stereo camera, a rider, a millimeter wave radar, and the like. Information about the moving body 20 includes, for example, the position, direction, speed, acceleration, attitude, steering angle of the moving body 20, the remaining amount of the battery provided in the moving body 20, and the presence or absence of an object around the moving body 20. , And information indicating the distance between the object and the moving body 20 and the like may be included. However, the content of the information regarding the mobile body 20 is not limited to these.

The storage unit 23 includes one or more memories. The storage unit 23 may function as, for example, a primary storage device and / or a secondary storage device. The storage unit 23 stores arbitrary information used for the operation of the moving body 20.

The display unit 24 includes a display device such as a liquid crystal display or an organic EL display. The display unit 24 can display any screen.

The input unit 25 includes, for example, an arbitrary input interface that accepts an operation by a driver boarding the mobile body 20. The input interface may include, for example, a touch panel provided integrally with the display unit 24, physical keys, and the like.

The control unit 26 includes one or more processors and / or an ECU (Electronic Control Unit). The control unit 26 controls the operation of the entire moving body 20. The details of the operation of the moving body 20 controlled by the control unit 26 will be described later.

(Configuration of terminal device)
The configuration of the terminal device 30 will be specifically described. The terminal device 30 includes a terminal communication unit 31, a terminal storage unit 32, a terminal display unit 33, a terminal input unit 34, and a terminal control unit 35.

The terminal communication unit 31 includes an arbitrary communication module for wireless communication with an external device. The communication module corresponds to any wireless communication standard such as 3G to 5G. The terminal device 30 can wirelessly communicate with the server 10 via the terminal communication unit 31.

The terminal storage unit 32 includes one or more memories. The terminal storage unit 32 may function as, for example, a primary storage device and / or a secondary storage device. The terminal storage unit 32 stores arbitrary information used for the operation of the terminal device 30.

The terminal display unit 33 includes a display device such as a liquid crystal display or an organic EL display. The terminal display unit 33 can display any screen.

The terminal input unit 34 includes, for example, an arbitrary input interface that accepts operations by the user of the terminal device 30. The input interface may include, for example, a touch panel provided integrally with the terminal display unit 33, a physical key, or the like.

The terminal control unit 35 includes one or more processors. The terminal control unit 35 controls the operation of the entire terminal device 30. Details of the operation of the terminal device 30 controlled by the terminal control unit 35 will be described later.

(First operation of delivery management system)
The first operation of the delivery management system 1 will be described. The server control unit 13 determines a delivery schedule for each of the one or more mobile bodies 20 and stores them in the server storage unit 12. For the sake of simplicity of explanation, one moving body 20 will be focused on here. As described above, the delivery schedule includes, for example, a scheduled departure time at which the moving body 20 should leave the store, a delivery route via one or more delivery destination positions, and a moving body for each of the one or more delivery destination positions. The information includes the scheduled delivery time that 20 should reach and the scheduled return time that the moving body 20 that has moved along the delivery route should return to the store.

Here, for example, the delivery schedule shown in FIG. 2 will be described as being determined by the server control unit 13. The delivery route in the delivery schedule includes a route r1 that moves from the store position A to the delivery destination position B and a route r2 that returns from the delivery destination position B to the store position A. The scheduled departure time is 12:00, the scheduled delivery time at the delivery destination position B is 12:30, and the scheduled return time is 13:00.

Here, for example, a case where a user newly orders a delivery of a product will be described. The terminal control unit 35 of the terminal device 30 used by the user transmits the first order information including the product identification information, the name, the quantity, and the delivery destination position to the server 10. The server control unit 13 acquires the first order information. The server control unit 13 has a plurality of time zones in which the day is divided (for example, 24 time zones in which the day is divided by one hour) based on the delivery schedule of one or more moving objects 20. When the number of orders at the scheduled delivery time belonging to the time zone is equal to or more than the predetermined reference value, the time zone is detected as the congestion time zone. For example, in the example shown in FIG. 3, the time zone from 12:00 to 13:00 exceeds the reference value. In such a case, the time zone from 12:00 to 13:00 is detected as the congestion time zone.

The server control unit 13 presents the user with a charge that may differ for each time zone, and prompts the user to determine the desired delivery time or the desired delivery time zone of the product. Specifically, the server control unit 13 determines a first charge corresponding to a busy time zone and a second charge corresponding to a time zone other than the busy time zone. The second charge is, for example, a charge lower than the first charge. The first charge and the second charge may be arbitrarily set. For example, the first charge may be determined based on the price of the product, and the second charge may be determined based on the first charge. Alternatively, the second charge may be determined based on the price of the product, and the first charge may be determined based on the second charge.

Here, the server control unit 13 may determine the difference between the first charge and the second charge based on the store position and the delivery destination position included in the first order information. For example, the server control unit 13 may increase the difference as the distance or time distance between the store position and the delivery destination position increases. According to such a configuration, for example, a user who specifies a delivery destination position far from the store can be given a strong motivation to place an order while avoiding a busy time zone.

Further, the server control unit 13 may lower the second charge corresponding to the time zone as the number of orders for the scheduled delivery time belonging to the time zone corresponding to the second charge is smaller. For example, in the example shown in FIG. 3, among the time zones other than the busy time zone from 12:00 to 13:00, the number of orders in the time zone from 10:00 to 11:00 is smaller than that in the other time zones. In such a case, the second charge corresponding to the time zone from 10:00 to 11:00 is three times other than the busy time zone (11:00 to 12:00, 13:00 to 14:00, and 14:00 to 15:00). Time zone) It may be lower than the second charge corresponding to each.

The server control unit 13 determines the discount amount to be applied when the share delivery is permitted by the user. Share delivery is the delivery of goods using a delivery route that goes through a plurality of delivery destination positions. If the user allows share delivery, the amount payable by the user is reduced by the discount amount. For example, the server control unit 13 may determine the discount amount based on the store position and the delivery destination position included in the first order information. For example, the server control unit 13 may increase or decrease the discount amount as the distance or time distance between the store position and the delivery destination position increases.

The server control unit 13 transmits to the terminal device 30 a display instruction of the first charge and the second charge corresponding to each of the plurality of time zones, and the charge reduced by the discount amount from the first charge or the second charge. .. The terminal control unit 35 displays, for example, the first charge and the second charge before and after the reduction on the order screen described later. The terminal control unit 35 transmits, for example, the second order information and the permission / rejection information input based on the user operation to the server 10. The second order information is information including the desired delivery time or the desired delivery time zone of the product. The permission / rejection information is information indicating the permission / rejection of the use of the delivery route (that is, shared delivery) via a plurality of delivery destination positions. The server control unit 13 acquires the second order information and the permission / rejection information.

The server control unit 13 automatically corrects the delivery schedule stored in the server storage unit 12 based on the first order information, the second order information, and the permission / rejection information acquired as described above. For example, if the share delivery described above is not permitted based on the permission / rejection information, the server control unit 13 is a new delivery route that goes through only the delivery destination position included in the first order information, and is included in the second order information. Automatically modify the delivery schedule so that the goods are delivered at the desired delivery time or the desired delivery time zone. On the other hand, when the above-mentioned share delivery is permitted based on the permission / rejection information, the server control unit 13 passes through the existing delivery route of the mobile body 20 shown in FIG. 2 via the delivery destination position included in the first order information. Can be modified as

In detail, the server control unit 13 assumes a delivery schedule including a delivery route and a scheduled delivery time when performing share delivery. For example, as shown in FIG. 4, a route r1 that moves from the store position A to the delivery destination position B, a route r3 that moves from the delivery destination position B to the delivery destination position C included in the first order information, and a delivery destination position C. A delivery schedule including the route r4 returning from the store position A to the store position A is assumed. The server control unit 13 reciprocates between the position A and each of the positions B and C (that is, the case where the share delivery is not performed), and the delivery is assumed as described above. It is determined whether or not the delivery efficiency is high when the delivery is performed on a schedule (that is, when the share delivery is performed). Any algorithm can be used to determine the delivery efficiency. For example, the ratio of the moving distance or the moving time distance of the moving body 20 when the share delivery is not performed to the moving distance or the moving time distance of the moving body 20 when the share delivery is performed is a predetermined reference value (for example, 1) or more. At this time, it may be determined that the delivery efficiency is high when the share delivery is performed. When it is determined that the delivery efficiency in the case of share delivery is high, the server control unit 13 sets the scheduled delivery time at the delivery destination position C (12:50 in the example shown in FIG. 4) as the second order information. The existing delivery schedule shown in FIG. 2 is modified to the delivery schedule shown in FIG. 4 when it substantially matches the included desired delivery time or belongs to the desired delivery time zone.

The server control unit 13 determines the amount to be paid by the user. Specifically, when the desired delivery time included in the second order information belongs to the congestion time zone, or when the desired delivery time zone is the congestion time zone, the server control unit 13 uses the above-mentioned first charge. Determine the amount. On the other hand, when the desired delivery time included in the second order information does not belong to the busy time zone, or when the desired delivery time zone is not the busy time zone, the server control unit 13 uses the above-mentioned second charge to obtain the amount. To decide. Further, when the share delivery is permitted based on the permission / rejection information, the server control unit 13 reduces the amount to be paid by the user by the above-mentioned discount amount.

The server control unit 13 dynamically corrects the delivery schedule by the above-mentioned process every time a new order is received from the user's terminal device 30.

The above-mentioned order screen 50 will be described with reference to FIG. The order screen 50 is displayed on the terminal display unit 33, for example, after the above-mentioned first order information is transmitted from the terminal device 30. The order screen 50 includes a product display area 51, a delivery destination display area 52, a first input area 53, a charge display area 54, a second input area 55, an amount display area 56, a back button 57, and an order button 58.

In the product display area 51, information about the product included in the first order information (for example, product identification information, name, quantity, etc.) is displayed. In the delivery destination display area 52, the delivery destination position included in the first order information is displayed.

The first input area 53 is an area that accepts input from a user who selects whether or not to allow share delivery. Whether or not to allow share delivery is selected based on the user operation for the first input area 53. In the example shown in FIG. 5, share delivery is permitted.

In the charge display area 54, a normal delivery charge and a shared delivery charge corresponding to each of the plurality of time zones are displayed. The normal delivery charge is a charge applied when share delivery is not permitted, and is the first charge or the second charge described above. For example, the normal delivery charge corresponding to the busy time zone from 12:00 to 13:00 is the first charge (1800 yen in the figure). On the other hand, the normal delivery charge corresponding to a time zone other than the busy time zone is the second charge (1400 yen or 1600 yen in the figure). For example, as shown in FIG. 3, the number of orders in the time zone from 10:00 to 11:00 is the time zone other than the busy time zone (11:00 to 12:00, 13:00 to 14:00, and 14:00 to 15:00). It is less than the three time zones). Therefore, the second charge (1400 yen) corresponding to the time zone from 10:00 to 11:00 is lower than the second charge (1600 yen) corresponding to each of the time zones other than the busy time zone. On the other hand, the share delivery charge is a charge applied when share delivery is permitted, and is a charge reduced by the above-mentioned discount amount from the normal delivery charge. In the example shown in FIG. 5, the discount amount is 200 yen.

The second input area 55 is an area for accepting input by a user who specifies a desired delivery time or a desired delivery time zone. The desired delivery time or the desired delivery time zone is input based on the user operation for the second input area 55. In the example shown in FIG. 5, "13:10" is input as the desired delivery time. The amount display area 56 displays an amount to be paid by the user, which is determined based on the user's input to the first input area 53 and the second input area 55. In the example shown in FIG. 5, the share delivery charge (1400 yen) corresponding to the time zone from 13:00 to 14:00 is displayed in the amount display area 56.

The back button 57 is a GUI (Graphical User Interface) that accepts input from a user who cancels an order for product delivery. When the user operation for the back button 57 is detected, for example, the order screen 50 transitions to another screen without completing the order for product delivery. The order button 58 is a GUI that accepts the input of the user who confirms the order for product delivery. When the user operation for the order button 58 is detected, the permission information indicating the permission / rejection of the share delivery selected in the first input area 53 and the desired delivery time or the desired delivery time input in the second input area 55 are included. 2 The order information is transmitted to the server 10.

According to the first operation of the delivery management system 1 described above, the delivery schedule used for the automatic driving or the driving support performed by each of the one or more mobile bodies 20 is dynamically and automatically according to the order for the delivery of goods. Will be fixed. Therefore, the efficiency of delivery in the product delivery service is improved.

Further, according to the configuration in which the second charge corresponding to the time zone other than the congestion time zone is lower than the first charge corresponding to the congestion time zone, the user who intends to order the product delivery is in the congestion time zone. Can motivate you to place an order while avoiding. Therefore, the probability of being flooded with orders during the busy hours is reduced, and the efficiency of delivery in the product delivery service is further improved.

(Second operation of delivery management system)
The second operation of the delivery management system 1 will be described. For example, when the scheduled departure time included in the delivery schedule of the mobile body 20 arrives, the server control unit 13 transmits an execution instruction of automatic driving or driving support based on the delivery schedule to the mobile body 20. The control unit 26 of the mobile body 20 executes automatic driving or driving support according to the delivery schedule based on the instruction.

The control unit 26 collects driving information while the mobile body 20 is operating. The driving information includes arbitrary information collected by, for example, the sensor unit 22 during the operation of the mobile body 20. For example, the driving information includes the position of the moving body 20, the position where the moving body 20 suddenly stops, the section where the moving speed of the moving body 20 exceeds a predetermined value (for example, the speed limit set on the traveling path), and the like. Information is included, but not limited to these. The control unit 26 transmits the collected operation information to the server 10. The transmission of driving information may be executed in real time or may be executed periodically.

The server control unit 13 acquires operation information from each of the one or more mobile bodies 20. The server control unit 13 transmits a screen display instruction in which one or more driving images based on the acquired driving information are superimposed on the map. The transmission destination of the display instruction may include an arbitrary external device such as a display device provided in the store and a display unit 24 of the mobile body 20. The driving image is a first image showing a movement path in which each of the one or more moving bodies 20 has moved, a second image showing a position in which each of the one or more moving bodies 20 has suddenly stopped, and one or more movements. A third image showing a section in which the moving speed of each of the bodies 20 exceeds a predetermined value is included. However, the operation image is not limited to these examples, and may be arbitrarily determined according to the content of the operation information.

For example, on the screen shown in FIG. 6, positions A to D are displayed on a map. Further, on the screen, a first image (arrow in the figure) showing the movement path of the moving body 20 that has passed through the positions A, B, C, D, and A in this order is displayed. Further, on the screen, a second image showing the position X where the moving body 20 suddenly stopped is displayed. Further, on the screen, a third image showing a section Y in which the moving speed of the moving body 20 exceeds a predetermined value is displayed. In order to ensure the visibility of the drawings, only the driving image corresponding to one moving body 20 is shown in FIG. 6, and the driving image corresponding to the other moving body 20 is omitted.

Here, the display mode of the operation image on the screen may change with the passage of time. For example, the driving image may be faded with the passage of time and may be hidden after a predetermined time has elapsed. For example, in the example shown in FIG. 6, the first image corresponding to the route r1 to which the moving body 20 first passed is displayed in the lightest position, and the first image corresponding to the route r6 to which the moving body 20 last moved is displayed in the darkest. Has been done. Further, for example, the driving image may be displayed darker as the same images overlap. For example, when a part of the movement path of a certain moving body 20 and a part of the moving path of another moving body 20 overlap, the first image showing the path of the overlapped part is compared with the case where they do not overlap. May be displayed darker.

In addition, supplementary information corresponding to the driving image may be displayed on the screen. The supplementary information includes, for example, the date and time when the moving body 20 moved along the moving path shown in the first image, the total number of moving bodies 20 suddenly stopped at the position shown in the second image, and the section shown in the third image. Information indicating the total number of moving bodies 20 whose speed exceeds a predetermined value may be included.

Further, when the moving body 20 moves based on the operation of the driver, the server control unit 13 has the one or more moving bodies 20 based on the driving information acquired from each of the one or more moving bodies 20. Evaluation information indicating the evaluation of each driver may be determined. For example, when the driver suddenly stops the moving body 20 or moves the moving body 20 at a moving speed exceeding a predetermined value, the server control unit 13 may modify the evaluation information in a direction of lowering the evaluation of the driver. ..

According to the second operation of the delivery management system 1 described above, one or more mobile bodies 20 execute automatic driving or driving support based on the delivery schedule dynamically and automatically modified in the first operation described above. do. Further, a screen based on the driving information acquired from each moving body 20 being moved is displayed. According to such a configuration, for example, the provider of the product delivery service can visually recognize the movement tendency of the moving body 20. The provider can consider, for example, the position of a store to be newly established based on the movement tendency of the mobile body 20. Therefore, the efficiency of delivery in the product delivery service is further improved.

Next, the operation flow of the delivery management system 1 will be described with reference to FIGS. 7 and 8.

The flow of the above-mentioned first operation of the delivery management system 1 will be described with reference to FIG. 7.

Step S100: The server 10 determines a delivery schedule for each of the one or more mobile bodies 20 and stores them in the server storage unit 12.

Step S101: The terminal device 30 transmits the first order information including the product identification information, the name, the quantity, and the delivery destination position to the server 10.

Step S102: The server 10 acquires the first order information.

Step S103: Based on the delivery schedule of one or more moving objects 20, the number of orders for the scheduled delivery time belonging to the time zone is a predetermined reference value for each of the plurality of time zones in which the day is divided. If it is the above, the time zone is detected as a congestion time zone.

Step S104: The server 10 corresponds to the first charge corresponding to the busy time zone and the first charge corresponding to the time zone other than the busy time zone based on the store position and the delivery destination position included in the first order information. Determine the difference from the second charge, which is lower than the charge. The server 10 determines one of the first charge and the second charge based on, for example, the price of the product, and determines the other based on the difference.

Step S105: The server 10 determines the discount amount to be applied when the share delivery is permitted by the user.

Step S106: The server 10 transmits to the terminal device 30 a display instruction of the first charge and the second charge corresponding to each of the plurality of time zones, and the charge reduced by the discount amount from the first charge or the second charge. do.

Step S107: The terminal device 30 displays the first charge and the second charge before and after the reduction. For example, the normal delivery charge on the order screen 50 shown in FIG. 5 corresponds to the first charge and the second charge before the reduction, and the share delivery charge corresponds to the first charge and the second charge after the reduction.

Step S108: The terminal device 30 transmits the second order information and the permission / rejection information to the server 10, for example, in response to a user operation for the order button 58 on the order screen 50 shown in FIG. The second order information includes the desired delivery time or the desired delivery time zone of the product. The permission / denial information indicates the permission / denial of the use of the delivery route (that is, shared delivery) via a plurality of delivery destination positions.

Step S109: The server 10 acquires the second order information and the permission / rejection information.

Step S110: The server 10 automatically corrects the delivery schedule stored in the server storage unit 12 based on the first order information, the second order information, and the permission / rejection information.

Step S111: The server 10 determines the amount to be paid by the user. Specifically, when the desired delivery time included in the second order information belongs to the busy time zone, or when the desired delivery time zone is the busy time zone, the server 10 determines the amount using the first charge. do. On the other hand, when the desired delivery time included in the second order information does not belong to the congestion time zone, or when the desired delivery time zone is not the congestion time zone, the server 10 determines the amount by using the second charge. Further, when the share delivery is permitted based on the permission / rejection information, the server 10 reduces the amount to be paid by the user by the above-mentioned discount amount.

The flow of the above-mentioned second operation of the delivery management system 1 will be described with reference to FIG.

Step S200: The server 10 transmits an execution instruction of automatic driving or driving support based on the delivery schedule to the mobile body 20.

Step S201: The mobile body 20 performs automatic driving or driving support according to the delivery schedule. During operation, the moving body 20 collects operation information using, for example, the sensor unit 22.

Step S202: The mobile body 20 transmits the operation information to the server 10.

Step S203: The server 10 acquires the operation information.

Step S204: The server 10 transmits a screen display instruction in which one or more driving images based on the acquired driving information are superimposed on the map. The transmission destination of the display instruction may include an arbitrary external device such as a display device provided in the store and a display unit 24 of the mobile body 20.

Step S205: The server 10 determines the evaluation information of the driver of the mobile body 20 based on the acquired driving information.

As described above, according to the delivery management system 1 according to the present embodiment, the server 10 determines the delivery schedule for each of the one or more mobile bodies 20. The server 10 acquires the first order information including the delivery destination position of the product from the user's terminal device 30. The server 10 automatically corrects the delivery schedule of the mobile body 20 based on the first order information. According to such a configuration, the delivery schedule used for the automatic driving or the driving support performed by each of the one or more mobile bodies 20 is dynamically and automatically modified according to the order of the goods delivery. Therefore, the efficiency of delivery in the product delivery service is improved.

Although the present invention has been described with reference to the drawings and examples, it should be noted that those skilled in the art can easily make various modifications and modifications based on the present disclosure. Therefore, it should be noted that these modifications and modifications are included in the scope of the present invention. For example, the functions included in each means, each step, etc. can be rearranged so as not to be logically inconsistent, and a plurality of means, steps, etc. can be combined or divided into one. ..

For example, in the above-described embodiment, the configuration in which the control unit 26 of the mobile body 20 executes automatic driving or driving support according to the delivery schedule has been described. It is also possible to configure an external device (for example, an edge computer) capable of communicating with the mobile body 20 to execute a part or all of the processing related to automatic driving or driving support.

Further, in the above-described embodiment, the configuration in which the amount payable by the user is reduced when the share delivery is permitted by the user has been described. Conversely, if the user does not allow share delivery, the amount payable by the user may be increased.

Further, in the above-described embodiment, when the mobile body 20 arrives at the delivery destination position, the product is delivered to the user by an arbitrary method. For example, when the driver boarded the moving body 20, the driver himself / herself may deliver the product to the user after arriving at the delivery destination position. Alternatively, the server 10 or the mobile body 20 may notify the user's terminal device 30 of the detailed location for delivering the product when the mobile body 20 moves to or near the delivery destination position. In such a case, the user may move to the notified place and take out the product directly from the moving body 20.

Further, for example, the delivery robot may be made to execute the work of delivering the product to the user after the moving body 20 arrives. For example, as shown in FIG. 9, one or more delivery robots 60 may be detachably connected to the mobile body 20. The mobile body 20 pulls the connected delivery robot 60, for example, to move it to the delivery destination position. After moving to the delivery destination position, the moving body 20 may separate the delivery robot 60 together with the product and start moving toward the next delivery destination position, for example. The separated delivery robot 60 executes the work of delivering the product to the user. Specifically, the delivery robot 60 may operate the intercom at the user's home, for example, to deliver the product directly to the user. After delivering the goods to the user, the delivery robot 60 may be collected, for example, by the mobile body 20 that has finished delivery.

An example of a delivery schedule in a configuration in which the delivery robot 60 is used will be described with reference to FIG. For example, the mobile body 20 departs from the store position A together with the goods to be delivered to each of the delivery destination positions B and C, and at least two delivery robots 60. When the moving body 20 moves on the route r1 and arrives at the delivery destination position B, the moving body 20 separates the first delivery robot 60 together with the product to be delivered to the delivery destination position B, and starts moving toward the delivery destination position C. .. When the mobile body 20 moves on the route r3 and arrives at the delivery destination position C, the mobile body 20 disconnects the second delivery robot 60 together with the product to be delivered to the delivery destination position C. The mobile body 20 may wait at the delivery destination position C until the second delivery robot 60 delivers the product and returns, or the mobile body 20 may collect the other delivery robot 60 separated from the other mobile body 20. You may go to. When the moving body 20 collects the second delivery robot 60, the moving body 20 starts moving toward the delivery destination position B. When the mobile body 20 moves on the route r7 and arrives at the delivery destination position B, the mobile body 20 collects the first delivery robot 60. After the collection of the first delivery robot 60, the moving body 20 moves on the route r2 and returns to the store position A.

According to the above configuration using the delivery robot 60, the mobile body 20 does not need to wait until the product is delivered to the user at each delivery destination position. Therefore, the efficiency of delivery in the product delivery service is further improved.

Further, the server 10, a part of the components of the mobile body 20, and the terminal device 30 according to the above-described embodiment can be realized by using a general-purpose device such as a smartphone, a tablet terminal, or a PC. For example, a program describing processing contents for realizing each function of the server 10, the mobile body 20, and the terminal device 30 according to the embodiment is stored in the memory of the device, and stored in the processor of the device. You may let it run. Therefore, it is also possible to realize the invention according to the present embodiment as a program.

1 Delivery management system 10 Server 11 Server communication unit 12 Server storage unit 13 Server control unit 20 Mobile unit 21 Communication unit 22 Sensor unit 23 Storage unit 24 Display unit 25 Input unit 26 Control unit 30 Terminal device 31 Terminal communication unit 32 Terminal storage unit 33 Terminal display 34 Terminal input 35 Terminal control 40 Network 50 Order screen 51 Product display area 52 Delivery destination display area 53 First input area 54 Charge display area 55 Second input area 56 Amount display area 57 Back button 58 Order button 60 Delivery robot

Claims (8)

For information processing devices with communication functions
A delivery schedule that includes, for each of the one or more moving objects, a delivery route via one or more destination locations and the estimated delivery time that the moving object should reach each of the one or more destination locations. Steps to determine and
The first acquisition step of acquiring the first order information including the delivery destination position of the product from the user's terminal device, and
A step of acquiring permission / denial information indicating permission / denial of share delivery in which the mobile body delivers the product via a plurality of delivery destination positions from the terminal device of the user.
A modification step for automatically modifying the delivery schedule of the moving object based on the first order information and the permission / rejection information .
An amount determination step that determines the amount to be paid by the user,
To execute ,
In the modification step, when the share delivery is permitted, the moving body in the case where the share delivery is not performed with respect to the moving distance or the moving time distance of the moving body in the case where the share delivery is performed. If the ratio of the travel distance or the travel time distance is equal to or greater than the threshold value, the existing delivery route included in the delivery schedule of the moving object is modified to pass through the delivery destination position included in the first order information. Program . The program according to claim 1.
To the information processing device
When the number of orders for the scheduled delivery time belonging to the time zone is equal to or more than the reference value for each of the plurality of time zones divided into one day based on the delivery schedule of the one or more moving objects, the time zone And the step to detect as a busy time zone,
A step of displaying a first charge corresponding to the busy time zone and a second charge lower than the first charge corresponding to a time zone other than the busy time zone on the terminal device of the user.
A second acquisition step of acquiring second order information including a desired delivery time or a desired delivery time zone of the product from the terminal device of the user, and a second acquisition step.
To execute further,
In the amount determination step, when the desired delivery time included in the second order information belongs to the congestion time zone, or when the desired delivery time zone included in the second order information is the congestion time zone. The amount is determined using the first charge, and when the desired delivery time does not belong to the congestion time zone, or when the desired delivery time zone is not the congestion time zone, the second charge is used. A program that determines the amount. The program according to claim 2.
To the information processing device
A program that further executes a step of determining the difference between the first charge and the second charge based on the delivery destination position included in the first order information. The program according to any one of claims 1 to 3 .
To the information processing device
A step of acquiring driving information collected during the movement of the moving body from each of the one or more moving bodies, and
A step of displaying a screen on which one or more driving images based on the driving information of each of the one or more moving objects are superimposed on a map on an external device.
To execute further,
A program in which the display mode of the operation image changes with the passage of time. The program according to claim 4 .
The operation image is a first image showing a movement path in which each of the one or more moving bodies has moved, a second image showing a position in which each of the one or more moving bodies has suddenly stopped, and the one or more. A program including at least one of a third image showing a section in which the moving speed of each of the moving bodies exceeds a predetermined value. The program according to any one of claims 1 to 3 .
To the information processing device
A step of acquiring driving information collected during the movement of the moving body from each of the one or more moving bodies, and
A step of determining evaluation information indicating the evaluation of the driver of each of the one or more mobile bodies based on the driving information of each of the one or more mobile bodies.
A program that further executes. An information processing device including a communication unit and a control unit.
The control unit
A delivery schedule that includes, for each of the one or more moving objects, a delivery route via one or more destination locations and the estimated delivery time that the moving object should reach each of the one or more destination locations. Decide,
Order information including the delivery destination position of the product is acquired from the user's terminal device via the communication unit.
From the terminal device of the user, the permission / rejection information indicating the permission / rejection of the share delivery in which the mobile body delivers the product via a plurality of delivery destination positions is acquired.
When the share delivery is permitted based on the order information and the permission / rejection information , the share delivery must be performed for the moving distance or the moving time distance of the moving body when the share delivery is performed. When the ratio of the moving distance or the moving time distance of the moving body is equal to or more than the threshold value, the existing delivery route included in the delivery schedule of the moving body is used as the delivery destination position included in the first order information. An information processing device that automatically corrects to go through . A delivery management system including one or more mobile objects and an information processing device having a communication function.
The information processing device is
For each of the one or more moving objects, a delivery including a delivery route via one or more delivery destination positions and a scheduled delivery time for the moving object to reach each of the one or more delivery destination positions. Decide on a schedule,
Obtain order information including the delivery destination position of the product from the user's terminal device,
From the terminal device of the user, the permission / rejection information indicating the permission / rejection of the share delivery in which the mobile body delivers the product via a plurality of delivery destination positions is acquired.
When the share delivery is permitted based on the order information and the permission / rejection information , the share delivery must be performed for the moving distance or the moving time distance of the moving body when the share delivery is performed. When the ratio of the moving distance or the moving time distance of the moving body is equal to or more than the threshold value, the existing delivery route included in the delivery schedule of the moving body is used as the delivery destination position included in the first order information. Automatically modified to go through ,
Each of the one or more moving objects is a delivery management system that performs automatic driving or route guidance based on the delivery schedule.

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