JP6997242B2 - Reservation frame control method, store visit reservation system, and program - Google Patents

Description

Application of Article 30, Paragraph 2 of the Patent Law Date of publication: January 22, 2nd year of Reiwa Publication address: Reservation system (4 digits at the end of the input screen) https: // yoyaku. smbc. co. jp / notes / pc / reserveInfoInput. do? branch_code = 0239 https: // yoyaku. smbc. co. jp / notes / sp / reserveInfoInput. do? branch_code = 0239 Reservation system (confirmation / completion screen) https: // yoyaku. smbc. co. jp / notiss / pcsite / raiten. do https: // yoyaku. smbc. co. jp / notes / spite / raiten. do do

The present disclosure relates to a reservation frame control method, a store visit reservation system, and a program.

At bank stores, various operations such as opening new accounts and transferring money are performed. Bank stores also offer consultation services such as mortgage and asset management consultations. A reservation system is adopted for most of the consultation services. Therefore, a visitor who wishes to consult about a mortgage or asset management visits the store on the reserved date and time after pre-booking the consultation date and time for the store he / she wishes to visit. By adopting a reservation system, it is possible to minimize the waiting time for visitors. In addition, by acquiring information such as the purpose of consultation from the visitor at the time of booking, the person in charge of business can prepare for the smooth progress of consultation work, such as preparing information to be provided to the visitor in advance. ..

Recently, terminal devices such as smartphones have become widespread, and from the viewpoint of improving the convenience of visitors, the introduction of a store visit reservation system that enables store visit reservations to be made with the terminal device is being considered. If a store visit reservation system is introduced, it will be possible to accept more store visit reservations. Therefore, it will be possible to adopt the reservation system for operations such as opening a new account, which has not been adopted until now. As a result, the waiting time for visitors is expected to be further shortened, and further improvement in convenience is expected.

Regarding the store visit reservation system for the purpose of alleviating congestion at financial institution counters, in Patent Document 1 below, the desired transaction item and transaction time zone are input to the store visitor, and the processing capacity of the operator corresponding to each transaction item is taken into consideration. A method of displaying the congestion status of reservations has been proposed. In addition, a mechanism (window transaction item reservation status screen) has been proposed in which "○", "△", and "×" indicating the reservation status are displayed in the table that associates the transaction time zone with the transaction target item.

Japanese Unexamined Patent Publication No. 2012-38173

As mentioned above, bank stores handle various operations. Until now, the reservation system was limited to some consultation services, so it was possible to easily set reservation slots based on the number of persons in charge of consultation services at each store. However, if the reservation system is expanded to include procedures such as opening a new account, reissuing a card, and remittance abroad, the number of persons in charge may differ depending on the type of work, and work that can only be handled at a specific store. Will also come out. Therefore, it is required to set a reservation frame in consideration of the circumstances of each store, such as what kind of business can be processed and how much. It is not realistic to introduce a store visit reservation system that differs for each store from the viewpoint of introduction cost and operation cost.

Therefore, according to one aspect of the present disclosure, the purpose of the present disclosure is a reservation frame control method, a store visit reservation system, which enables the setting of a reservation frame according to the purpose of a store visit to be flexibly and easily set for each store. And to provide the program.

According to the first aspect of the present disclosure, it is a step of displaying a first input area for inputting attribute information of a visitor and a second input area for inputting information for the purpose of visiting the store. , The second input area includes a plurality of sub-input areas corresponding to different store visit purposes, and each of the plurality of sub-input areas contains one or more input items related to a detailed purpose, a step and a store visit request by the visitor. Based on the step of accepting the selection of the store and the input to the first input area and the second input area, the store desired to visit the store, the entered attribute information, and the purpose of visiting the store corresponding to the entered detailed purpose. A step of determining the display content of the reservation frame on the reservation calendar presented to the visitor, and a method of controlling the reservation frame for causing the computer to execute a process including the above are provided.

Further, according to the second aspect of the present disclosure, a display control for displaying a first input area for inputting attribute information of a visitor and a second input area for inputting information for the purpose of visiting the store. A second input area includes a plurality of sub-input areas corresponding to different store visit purposes, and each of the plurality of sub-input areas includes a display control unit and one or more input items related to detailed purposes. , The reservation reception unit that accepts the selection of the store desired to visit by the visitor and the input to the first input area and the second input area, the store desired to visit, the entered attribute information, and the entered detailed purpose. A store visit reservation system is provided, which has a frame determination unit for determining the display content of the reservation frame on the reservation calendar presented to the store visitor based on the store visit purpose corresponding to the above.

Further, according to the third aspect of the present disclosure, there is provided a program that causes a computer to execute the process in the above-mentioned reservation frame control method. Further, according to the fourth aspect of the present disclosure, a non-transitory computer readable storage medium in which the program is stored is provided.

According to the present disclosure, it becomes possible to flexibly and easily set a reservation frame according to the purpose of visiting a store on a store-by-store basis.

It is a figure for demonstrating the store visit reservation system which concerns on this embodiment. It is the first figure for demonstrating the operation of the store visit reservation system which concerns on this embodiment. It is a 2nd figure for demonstrating the operation of the store visit reservation system which concerns on this embodiment. It is a 3rd figure for demonstrating the operation of the store visit reservation system which concerns on this embodiment. It is a figure for demonstrating the hardware which can realize the function of the store visit reservation system which concerns on this embodiment. It is a figure for demonstrating the function of the store visit reservation system which concerns on this embodiment. It is a figure for demonstrating the frame management pattern information which concerns on this embodiment. It is a figure for demonstrating the calendar group management information which concerns on this embodiment. It is a figure for demonstrating the store setting information which concerns on this embodiment. It is a flowchart for demonstrating the store visit reservation method which concerns on this Embodiment.

An embodiment of the present disclosure (hereinafter referred to as the present embodiment) will be described below with reference to the accompanying drawings. In the present specification and the drawings, elements having substantially the same function may be designated by the same reference numerals to omit duplicate description.

[1. Visit reservation system]
The store visit reservation system according to the present embodiment will be described with reference to FIG. FIG. 1 is a diagram for explaining a store visit reservation system according to the present embodiment. The store visit reservation system 10 shown in FIG. 1 is an example of the store visit reservation system according to the present embodiment.

As shown in FIG. 1, the store visit reservation system 10 acquires information such as a desired store, a store visitor attribute, and a store visit purpose from a terminal device 20 of a store visitor 20a who wishes to visit a bank store. The reservation calendar is presented to the visitor 20a based on the information.

The store visit reservation system 10 may be a computing system managed by the bank or a computing system managed by an administrator other than the bank. Further, the terminal device 20 may be a smartphone or tablet terminal of the visitor 20a, or may be a bank ATM (Automated / Automatic Teller Machine) or an information terminal installed in the store.

The information of the desired store acquired from the terminal device 20 includes store information such as the store name and the store number of the store (for example, "store A") that the visitor 20a wishes to visit. The visitor attribute information includes attribute information such as an individual, a corporate representative, and a corporate employee. The information for the purpose of visiting the store includes information on the business type (for example, "opening a new account") desired by the visitor 20a at the time of visiting the store. The reservation calendar is a calendar that displays the day, day of the week, and time zone of a predetermined period based on the current time, and includes a symbol for displaying the possibility of reservation with each time zone as one reservation frame. For example, a reservation frame that can be reserved is displayed with a symbol “〇”, and a reservation frame that cannot be reserved is displayed with a symbol “×”.

The reservation calendar is generated by the store visit reservation system 10 based on the desired store, the visitor attribute, and the store visit purpose. At this time, the store visit reservation system 10 determines the arrangement of reservation slots that can be reserved based on the information of the calendar group associated with each store. In the example of FIG. 1, the calendar groups CG1, CG2, CG3, and CG4 are associated with the store A, the store B, the store C, and the store D, respectively. When the desired store is store A, the store visit reservation system 10 determines the arrangement of reservation slots that can be reserved based on the calendar group CG1.

Each calendar group is a combination of frame management patterns that determine which business category to allocate a reservation frame that can be reserved. Each business category to which the reservation frame is assigned is specified by the combination of the visitor attribute and the purpose of visiting the store. For example, "opening a new account for an individual customer (visitor attribute) (purpose of visiting a store)" is one business category.

The store visit reservation system 10 holds information on a plurality of frame management patterns having different allocation methods, information on frame management patterns constituting each calendar group, and information on the calendar group associated with each store. Therefore, the store visit reservation system 10 can specify the calendar group corresponding to the desired store, and can specify the frame management pattern corresponding to the visitor attribute and the store visit purpose among the frame management patterns constituting the specified calendar group. ..

Each frame management pattern is associated with a reservation calendar template in which the arrangement of reservation frames is determined in advance. Therefore, when the frame management pattern is specified, the store visit reservation system 10 can generate a reservation calendar based on the template corresponding to the specified frame management pattern. For example, the store visit reservation system 10 acquires the reservation status of the desired store and generates a reservation calendar in which the reservation slots already filled with reservations among the reservation slots shown by the template are changed to non-reservable. Then, the store visit reservation system 10 causes the terminal device 20 to display the generated reservation calendar. The visitor 20a can proceed with the store visit reservation procedure by selecting a reservation frame that can be reserved.

(Operation of store visit reservation system)
Here, the operation of the store visit reservation system according to the present embodiment will be described with reference to FIGS. 2 to 4. FIG. 2 is a first diagram for explaining the operation of the store visit reservation system according to the present embodiment. FIG. 3 is a second diagram for explaining the operation of the store visit reservation system according to the present embodiment. FIG. 4 is a third diagram for explaining the operation of the store visit reservation system according to the present embodiment.

FIG. 2 schematically shows a store visit purpose selection screen for selecting the store visit purpose of the visitor 20a. When the store visit reservation system 10 is accessed from the terminal device 20, the store visit purpose selection screen as shown in FIG. 2 is displayed on the screen of the terminal device 20. The terminal device 20 may access the store visit reservation system 10 by using an application program provided by the bank (hereinafter referred to as a bank application), or by using another application program such as a Web browser. May be done.

The store visit purpose selection screen includes a first input area for selecting the visitor attribute of the store visitor 20a and a second input area for selecting the store visit purpose. In the example of FIG. 2, the "Enter customer information" field corresponds to the first input area, and the "Select consultation content" field corresponds to the second input area.

In the "Enter customer information" field, "Individual customer (person)", "Corporate customer (representative)", "Corporate customer (professional)", and "Corporate customer (employee)" Is displayed. Further, on the left side of each option, a GUI (Graphical User Interface) object (radio button) for selection is displayed. The visitor 20a selects the radio button of the option corresponding to his / her own attribute and specifies the visitor attribute. The type of visitor attribute is not limited to the example of FIG. 2, and other options may be added or some of the illustrated options may be omitted depending on the embodiment.

In the "Selection of consultation content" column, "A) Opening a new account", "B) Various procedures", "C) Foreign remittance", "D) Inheritance / adult guardianship", "E) The item "Asset management, etc." is displayed, and a sub-input area for selecting a detailed purpose is displayed below the display of each item. For example, for the purpose of visiting the store "A) Opening a new account", a radio button for selecting the detailed purpose "Savings account" or "Time deposit account" is displayed. The store visitor 20a can input a desired store visit purpose and detailed purpose by operating a radio button. The types of store visit purposes and detailed purposes are not limited to the example of FIG. 2, and other options may be added or some of the illustrated options may be omitted depending on the embodiment.

When the visitor 20a completes the input to the first input area and the second input area, the store visit reservation system 10 generates a reservation calendar to be presented to the visitor 20a based on the input contents and the desired store. Here, for convenience of explanation, it is assumed that the visitor 20a has selected the desired store in advance, but a screen for selecting the desired store after inputting to the first input area and the second input area. May be displayed to allow the visitor 20a to select the desired store.

In the example of FIG. 2, "individual customer (person)" is selected in the "enter customer information" field, which is the first input area, and "selection of consultation content" is selected in the second input area. In the column, the purpose of visiting the store "opening a new account" and the detailed purpose "time deposit account" are selected. If store A (Wakakusa branch) is selected as the desired store, the store visit reservation system 10 will be used for "individual customers (persons)" and "new accounts" from the frame management pattern that constitutes the calendar group CG1 of store A. The frame management pattern corresponding to "Opening" is specified, and the reservation calendar is generated based on the template of the reservation calendar corresponding to the specified frame management pattern.

Then, the store visit reservation system 10 displays the desired store visit date / time selection screen as shown in FIG. 3 on the terminal device 20, and presents the reservation calendar to the store visitor 20a. In the reservation calendar illustrated in FIG. 3, the reservation slots that can be reserved are indicated by the symbol “◯”, and the reservation slots that cannot be reserved are indicated by the symbol “×”. When the reservation frame indicated by the symbol “◯” is selected, information regarding the date and time of the selected reservation frame is sent to the store visit reservation system 10. Then, the screen display of the terminal device 20 is changed from the desired date and time selection screen of FIG. 3 to the visitor information input screen as shown in FIG. 4 (the screen described as "3. Please enter the customer information"). And transition.

On the visitor information input screen illustrated in FIG. 4, the visitor name input field "name (full-width kana)", the contact input field "contact phone number (half-width)", "email address (half-width)", And there is an entry field for entering detailed consultation contents. When the input of the visitor information is completed, the screen display of the terminal device 20 transitions from the visitor information input screen to the password setting screen (the screen described as "4. Please set the password").

The password setting screen is provided with a password input field "reservation confirmation / cancellation password" used when confirming or canceling a store visit reservation, and an input field for confirming the reservation. When the password input is completed, the screen display of the terminal device 20 transitions from the password setting screen to the content confirmation screen (the screen described as "5. Please confirm the content"). On the content confirmation screen, reservation details such as "reservation details", "reservation store", "reservation date", "start time", "name (double-byte kana)", "email address", "transaction branch", etc. Visitor information is displayed.

When the visitor 20a performs a predetermined reservation confirmation operation (for example, pressing the reservation confirmation button) after confirming the display of the content confirmation screen, a message indicating the completion of acceptance of the store visit reservation is displayed, and the store visit reservation procedure is completed. The message may include notes such as what to bring when visiting the store and the fact that the message will be canceled if there is no visit within a predetermined time after the start time.

As a modification, in the example of FIG. 2 described above, all the purpose of visiting the store and the detailed purpose are displayed, but when the desired store is selected in advance, the options corresponding to the operations not handled by the desired store are hidden. Or you may control the display so that you cannot select the option. Further, the screen configurations shown in FIGS. 2 to 4 are examples, and the layout of the screen, the transition method of the screen, the type of the object used for selection and input, and the like can be appropriately modified according to the embodiment. Naturally, such a modification also belongs to the technical scope of the present embodiment.

Hereinafter, the hardware for realizing the functions of the store visit reservation system 10 described above and the functions thereof will be further described.

(hardware)
First, with reference to FIG. 5, the hardware of the computer capable of realizing the function of the store visit reservation system 10 will be described. FIG. 5 is a diagram for explaining hardware capable of realizing the functions of the store visit reservation system according to the present embodiment. The function of the store visit reservation system 10 can be realized by controlling the hardware shown in FIG. 5 using a computer program.

The hardware shown in FIG. 5 mainly has a processor 10a, a memory 10b, a display IF (Interface) 10c, a communication IF 10d, and a connection IF 10e.

The processor 10a is a processing circuit such as a CPU (Central Processing Unit), a DSP (Digital Signal Processor), an ASIC (Application Specific Integrated Circuit), an FPGA (Field Programmable Gate Array), and a GPU (Graphic Processing Unit). It's okay. The memory 10b may be a storage device such as a ROM (Read Only Memory), a RAM (Random Access Memory), an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory.

The display IF10c is an interface for connecting a display device such as an LCD (Liquid Crystal Display) or an ELD (Electro-Luminescence Display). The communication IF 10d is an interface for connecting to a network such as a wired LAN (Local Area Network), a wireless LAN, an optical communication line, and a mobile phone line.

The connection IF10e is an interface for connecting an external device, and may be a USB (Universal Serial Bus) port, an IEEE1394 port, a SCSI (Small Computer System Interface), or the like. An input interface such as a keyboard, a mouse, a touch panel, and a touch pad may be connected to the connection IF10e. Further, a portable recording medium 10f may be connected to the connection IF10e. The recording medium 10f may be a magnetic recording medium, an optical disk, a magneto-optical disk, a semiconductor memory, or the like.

The processor 10a may be configured to read a program stored in the recording medium 10f and store it in the memory 10b, and control the operation of the store visit reservation system 10 according to the program read from the memory 10b. The program that controls the operation of the store visit reservation system 10 may be stored in the memory 10b in advance, or may be downloaded from the network via the communication IF 10d. The function of the terminal device 20 can also be realized by using a part or all of the hardware shown in FIG.

(function)
Next, the function of the store visit reservation system according to the present embodiment will be described with reference to FIG. FIG. 6 is a diagram for explaining the function of the store visit reservation system according to the present embodiment. In this description, the functions of the terminal device 20 will also be briefly described.

As shown in FIG. 6, the store visit reservation system 10 includes a display control unit 11, a reservation reception unit 12, a frame determination unit 13, and a storage unit 14. The functions of the display control unit 11, the reservation reception unit 12, and the frame determination unit 13 can be realized mainly by using the processor 10a described above. The function of the storage unit 14 can be realized mainly by using the above-mentioned memory 10b.

The terminal device 20 has a display unit 21 and an operation unit 22. The display unit 21 is a display device such as an LCD or an ELD. The operation unit 22 is an input interface such as a touch panel, a touch pad, and a keyboard. For example, the terminal device 20 executes the bank application, displays the execution screen of the bank application on the display unit 21, and accepts the input to the bank application via the operation unit 22. When using a Web browser, the terminal device 20 activates the Web browser and causes the display unit 21 to display the store visit reservation page via the Web browser.

The display control unit 11 has a store visit purpose selection screen (FIG. 2), a store visit desired date and time selection screen (FIG. 3), a store visitor information input screen (FIG. 4), a password setting screen (FIG. 4), and a content confirmation screen (FIG. 4). ) And other screens are displayed on the display unit 21. Further, the display control unit 11 causes the display unit 21 to display a store selection screen for selecting a desired store. For example, the display control unit 11 receives access to the store visit reservation system 10 from the terminal device 20 and displays the store selection screen on the display unit 21 before displaying the store visit purpose selection screen on the display unit 21 to display the desired store. Request a choice.

The reservation reception unit 12 acquires information (for example, a store name, a store number) of a desired store selected on the store selection screen. In addition, the reservation reception unit 12 acquires information on the visitor attribute, the purpose of visiting the store, and the detailed purpose entered on the store visit purpose selection screen. In addition, the reservation reception unit 12 acquires information (visit date, visit time zone) of the reservation frame selected from the reservation calendar on the desired visit date / time selection screen. In addition, the reservation reception unit 12 acquires the visitor information entered on the visitor information input screen and the password entered on the password setting screen. Then, the reservation reception unit 12 stores the desired store, the visitor attribute, the store visit purpose, the detailed purpose, the reservation frame, the store visitor information, and the password in the storage unit 14 in association with each other.

The frame determination unit 13 generates a reservation calendar based on the desired store, the visitor attribute, and the store visit purpose information acquired by the reservation reception unit 12. First, the frame determination unit 13 identifies the calendar group corresponding to the desired store by referring to the store setting information 143 described later. Next, the frame determination unit 13 identifies the frame management pattern constituting the specified calendar group with reference to the calendar group management information 142 described later. Next, the frame determination unit 13 refers to the frame management pattern information 141 described later, and among the specified frame management patterns, the frame management pattern corresponding to the set of the visitor attribute and the store visit purpose (hereinafter, business division) is selected. Identify.

Then, the frame determination unit 13 generates a reservation calendar to be displayed on the display unit 21 by the display control unit 11 on the store visit desired date and time selection screen based on the reservation calendar template associated with the specified frame management pattern in advance. At this time, the frame determination unit 13 acquires the reservation status of the desired store, confirms the availability of the time zone in which the reservation frame that can be reserved is arranged by the template, and makes a reservation for the time zone in which the reservation has already been made. Change to an impossible reservation frame. The reservation status of each store may be collectively managed by the store visit reservation system 10 or may be managed by the system of each store. Further, the reservation status may be managed individually for each business category.

Here, the frame management pattern information 141 will be further described with reference to FIG. 7. FIG. 7 is a diagram for explaining frame management pattern information according to the present embodiment.

As shown in FIG. 7, the frame management pattern information 141 is provided with columns for the visitor attribute, the purpose of visiting the store, and the frame management patterns 1 to 6. The visitor attribute and the set for the purpose of visiting the store correspond to the above-mentioned business divisions. That is, the business classification is represented by the column of the visitor attribute and the purpose of visiting the store. The symbol "○" is described in the column of each frame management pattern. The symbol "○" means that when the visitor 20a specifies the business category corresponding to the place where the symbol "○" is described, the reservation calendar template associated with the corresponding frame management pattern is applied. means.

For example, a store corresponding to the calendar group CG1 including the frame management pattern 1 is selected as a desired store, and the business categories are "individual" "open a new account", "individual" "foreign remittance", or "corporation". When "foreign remittance" is specified, the frame management pattern 1 is applied. Further, when "inheritance / adult guardianship" of "individual" is specified, the frame management pattern 2 is applied instead of the frame management pattern 1. The slot management patterns 1 and 2 are associated with a reservation calendar template having different reservation slot arrangements. Therefore, a reservation calendar having different arrangements of reservation slots according to the designated business category is presented to the visitor 20a.

In the example of FIG. 7, the number of frame management patterns is 6, but the number of frame management patterns may be other than 6. In addition, which frame management pattern is applied to which business category can be arbitrarily set. For example, assuming a store that does not handle foreign exchange business and does not perform foreign remittance, set a frame management pattern that does not have the symbol "○" in "foreign remittance", or assume a store that does not handle opening a new corporate account. It is possible to set a frame management pattern that does not have the symbol "○" in "Open a new account" of "Corporate".

Next, the calendar group management information 142 will be described with reference to FIG. FIG. 8 is a diagram for explaining calendar group management information according to the present embodiment.

As shown in FIG. 8, the calendar group management information 142 is provided with columns for the calendar group and the frame management patterns 1 to 6. In the calendar group column, identification information for identifying each calendar group is described. In the column of each frame management pattern, the characters "apply" are written in the places corresponding to some calendar groups. Each calendar group is composed of a set of frame management patterns corresponding to the places described as "applied".

For example, for the calendar group CG1, "applicable" is described in the corresponding points of the frame management patterns 1 to 3. Therefore, the calendar group CG1 is composed of frame management patterns 1 to 3. Similarly, the calendar group CG2 is composed of frame management patterns 1, 3 and 4. As a method of setting a calendar group, for example, there is a method of setting a calendar group assuming a small number of stores with a high or low processing load for a certain business category and a calendar group assuming a store with an average processing load. .. The number of calendar groups is not limited to the example of FIG. 8, and the combination and number of frame management patterns constituting each calendar group are not limited to the example of FIG.

Next, the store setting information 143 will be described with reference to FIG. 9. FIG. 9 is a diagram for explaining store setting information according to the present embodiment.

As shown in FIG. 9, the store setting information 143 is provided with columns for a store name, a store number, and a calendar group. Although the store setting information 143 in FIG. 9 is provided with a remarks column, the remarks column may be omitted. The name of the store is described in the store name column. In the store number column, an identification number for identifying the store is described. In addition, one of the store name and the store number may be omitted. In the calendar group column, identification information for identifying the calendar group is described. In the remarks column, the conditions set for a specific store are described.

The store setting information 143 is information that associates each store with the calendar group. For example, the "Akasaka branch" is associated with the calendar group CG2.

When "Akasaka branch" is selected as the desired store, the frame determination unit 13 generates a reserved calendar based on the calendar group CG2. According to the calendar group management information 142 of FIG. 8 described above, the calendar group CG2 is composed of frame management patterns 1, 3 and 4. If the visitor attribute is "individual" and the purpose of visiting the store is "opening a new account", according to the frame management pattern information 141 of FIG. 7 described above, the frame management patterns 1, 3 and 4 constituting the calendar group CG2 Of these, the frame management pattern 1 is applicable. Therefore, the frame determination unit 13 generates a reservation calendar based on the arrangement of the reservation frame shown by the template associated with the frame management pattern 1 and the reservation status of the “Akasaka branch”.

As described above, in the store visit reservation system 10, a plurality of templates having different arrangements of reservation frames are prepared, application conditions of the frame management pattern corresponding to each template are associated with the business category, and further, it is configured by a combination of frame management patterns. The calendar group to be created is associated with each store. According to this mechanism, various calendar groups can be set by preparing in advance a combination of the arrangement of reservation slots suitable for each business category and the frame management pattern applied to that business category. can. In addition, for stores with a specific tendency, such as stores with a high load on a certain business category, the reservation management of that store is optimized simply by selecting a calendar group that consists of a frame management pattern that matches that tendency. The calendar. As a result, it is expected that the business efficiency of each store will be improved and the waiting time for visitors will be reduced.

The store visit reservation system 10 has been described above.

[2. Reservation frame control method]
Next, a store visit reservation method according to the present embodiment will be described with reference to FIG. 10. FIG. 10 is a flowchart for explaining a store visit reservation method according to the present embodiment. In addition, in the process of the store visit reservation method shown in FIG. 10, a mechanism for recommending a visit to a nearby store is added when the number of reservation slots is less than the standard.

(S101) The display control unit 11 displays a store visit purpose selection screen (FIG. 2) including a first input area for inputting a store visitor attribute and a second input area for inputting a store visit purpose. Display at 20. The reservation reception unit 12 accepts the information input of the visitor attribute in the first input area, and accepts the information input for the purpose of visiting the store in the second input area. The second input area includes a sub-input area for selecting a detailed purpose, and the reservation reception unit 12 accepts information input for the detailed purpose in the sub-input area.

(S102) The display control unit 11 causes the terminal device 20 to display a store selection screen for the visitor 20a to select a store that he / she wants to visit. The reservation reception unit 12 accepts the selection of the desired store. The process of S102 may be executed before the process of S101.

(S103) The frame determination unit 13 selects a calendar group corresponding to the desired store with reference to the store setting information 143.

(S104) The frame determination unit 13 generates a reservation calendar based on the reservation status of the selected calendar group and the desired store.

First, the frame determination unit 13 identifies the frame management pattern constituting the selected calendar group with reference to the calendar group management information 142. Next, the frame determination unit 13 refers to the frame management pattern information 141, and selects a frame management pattern corresponding to the visitor attribute and the store visit purpose from the specified frame management patterns. Next, the frame determination unit 13 determines the arrangement of reservation frames that can be reserved based on the template of the reservation calendar associated with the selected frame management pattern in advance. Next, the slot determination unit 13 acquires the reservation status of the desired store, and changes the reservation slot in which the reservation is already filled among the reservation slots arranged in the reservation calendar to non-reservable.

(S105) The processing of S104 generates a reservation calendar to be presented to the visitor 20a. Therefore, the frame determination unit 13 counts the number of reservation frames that can be reserved in the generated reservation calendar. For example, the slot determination unit 13 counts the number of reserved slots that can be reserved in a predetermined period (for example, a period from today to two weeks later). Then, the frame determination unit 13 determines whether or not the number of reserved frames is equal to or less than the standard. For example, the standard is set to the number of business days in a predetermined period, half of the business days, or an integral multiple thereof. If the number of reserved slots is less than or equal to the standard, the process proceeds to S106. On the other hand, when the number of reserved slots exceeds the standard, the process proceeds to S107.

(S106) The slot determination unit 13 searches for a nearby store having a margin in the number of reserved slots. For example, the frame determination unit 13 searches for neighboring stores within a predetermined range (for example, within a radius of 1 km) based on the desired store, executes the processes of S103 to S104 for each neighboring store, and generates a reservation calendar. Then, count the number of reservation slots for each reservation calendar. Then, the slot determination unit 13 identifies a neighboring store having the maximum number of reserved slots. Further, when the number of reservation slots of the specified neighboring store is larger than the number of reservation slots of the desired store, the frame determination unit 13 causes the terminal device 20 to display a message recommending the specified neighboring store via the display control unit 11. .. At this time, the frame determination unit 13 may display the reservation calendar of the neighboring store and accept the visit reservation to the neighboring store. In this case, the process of S107 is skipped.

(S107) The frame determination unit 13 causes the terminal device 20 to display the desired store visit date / time selection screen including the reservation calendar of the desired store via the display control unit 11. The visitor 20a selects a desired date and time for visiting the store by selecting a reservation frame that can be reserved on the reservation calendar displayed on the terminal device 20. Then, the reservation reception unit 12 accepts the selection of the desired date and time for the visitor by the visitor 20a.

(S108) The display control unit 11 causes the terminal device 20 to display the visitor information input screen. Then, the reservation reception unit 12 accepts the input of the visitor information. Further, the display control unit 11 causes the terminal device 20 to display the password setting screen. Then, the reservation reception unit 12 accepts the password setting by the visitor 20a. Further, the display control unit 11 displays the content confirmation screen on the terminal device 20, and prompts the user to confirm the content of the store visit reservation and the store visitor information.

(S109) When the visitor 20a performs a predetermined reservation confirmation operation (for example, pressing the reservation confirmation button) after confirming the contents, the display control unit 11 displays the reservation completion screen. On the reservation completion screen, in addition to a message indicating that the store visit reservation has been accepted, for example, notes such as what to bring when visiting the store and the fact that the store will be canceled if the store does not come after the specified start time is displayed are displayed. To. When the process of S109 is completed, the series of processes shown in FIG. 10 is completed.

The method of making a reservation for visiting a store has been described above.

[3. Modification example]
Here, a modified example of the present embodiment will be described. In the above description, the association between each store and the calendar group in the store setting information 143 is preset, but the association may be changed as appropriate. For example, the calendar group to be associated may be changed according to the actual situation of the store, such as when the handling business of a certain store is changed or the load on a specific business division is significantly changed. The association may be changed by the person in charge of the target store or by the administrator of the store visit reservation system 10.

However, some experience may be required to decide when to change the associated calendar group or to which calendar group to change. Therefore, in this modification, for the target store, the input frequency to each sub-input area is detected for each attribute of the visitor, and the input frequency is equal to or less than a predetermined threshold value (for example, 15% of the total). We propose a mechanism to specify the business category corresponding to the set of attributes and sub-input areas of, and to display information about other calendar groups that do not include the frame management pattern corresponding to the specified business category. That is, in this mechanism, statistical data of the input frequency to each sub-input area is collected, and the information of the calendar group corresponding to the group of sub-input areas (group of business divisions) having high input frequency is recommended to the operator. By applying this modification, even if the business environment of the store changes, it becomes possible to present a reservation frame in a calendar group that suits the actual situation.

Although the preferred embodiments of the present disclosure have been described above with reference to the accompanying drawings, the present disclosure is not limited to such examples. It is clear that a person skilled in the art can come up with various modifications or modifications within the scope of the claims, which naturally belong to the technical scope of the present disclosure.

10 Store visit reservation system 11 Display control unit 12 Reservation reception unit 13 Frame determination unit 14 Storage unit 141 Frame management pattern information 142 Calendar group management information 143 Store setting information 20 Terminal device 21 Display unit 22 Operation unit

Claims (7)

It is a step of displaying a first input area for inputting attribute information of a visitor and a second input area for inputting information for the purpose of visiting the store, and the second input area is a different store visit. A step and a step comprising a plurality of sub-input areas corresponding to a purpose, each of which comprises one or more input items relating to a detailed purpose.
A step of accepting the selection of the store desired to be visited by the visitor and the input to the first input area and the second input area, and
A step of determining the display content of the reservation frame on the reservation calendar presented to the visitor based on the store desired to visit, the entered attribute information, and the purpose of visiting the store corresponding to the entered detailed purpose. When,
It is a method of controlling the reservation frame that causes the computer to execute the process including
Each of the plurality of stores that can be selected as the store desired to visit is associated with one calendar group among the plurality of preset calendar groups.
Each of the plurality of calendar groups is composed of one or more frame management patterns among the plurality of frame management patterns for managing the arrangement of reservation frames on the reservation calendar.
Each of the plurality of frame management patterns is associated with one or more business divisions among a plurality of business divisions composed of a combination of visitor attributes and store visit purposes.
The step of determining the arrangement of the reservation frame is
Among one or more frame management patterns constituting the calendar group associated with the store desired to visit, the attribute of the visitor indicated by the entered attribute information and the purpose of visiting the store corresponding to the entered detailed purpose. Identifying a frame management pattern that matches
It includes arranging the reservation frame corresponding to the specified frame management pattern and determining the display content of the reservation frame based on the reservation status of the store desired to visit the store.
How to control the reservation frame. It is a step of displaying a first input area for inputting attribute information of a visitor and a second input area for inputting information for the purpose of visiting the store, and the second input area is a different store visit. A step and a step comprising a plurality of sub-input areas corresponding to a purpose, each of which comprises one or more input items relating to a detailed purpose.
A step of accepting the selection of the store desired to be visited by the visitor and the input to the first input area and the second input area, and
A step of determining the display content of the reservation frame on the reservation calendar presented to the visitor based on the store desired to visit, the entered attribute information, and the purpose of visiting the store corresponding to the entered detailed purpose. It is a control method of the reservation frame that causes the computer to execute the process including
The above processing is performed for the target store.
The input frequency to each sub-input area is detected for each attribute of the visitor, and the business category corresponding to the attribute of the visitor whose input frequency is equal to or less than the first threshold value and the set of the sub-input area is specified and specified. Further includes a step to display information about other calendar groups that do not include the frame management pattern corresponding to the business category that was created.
How to control the reservation frame. It is a step of displaying a first input area for inputting attribute information of a visitor and a second input area for inputting information for the purpose of visiting the store, and the second input area is a different store visit. A step and a step comprising a plurality of sub-input areas corresponding to a purpose, each of which comprises one or more input items relating to a detailed purpose.
A step of accepting the selection of the store desired to be visited by the visitor and the input to the first input area and the second input area, and
A step of determining the display content of the reservation frame on the reservation calendar presented to the visitor based on the store desired to visit, the entered attribute information, and the purpose of visiting the store corresponding to the entered detailed purpose. It is a method of controlling the reservation frame that causes the computer to execute the process including
The above processing
A step of calculating the number of first vacant slots in a predetermined period on the reservation calendar based on the store desired to visit, the entered attribute information, and the purpose of visiting the store corresponding to the entered detailed purpose. ,
When the number of first vacant slots is equal to or less than the second threshold value, a step of searching for other stores around the store desired to visit the store and a step of searching for other stores.
A step of calculating the number of second vacant slots in the predetermined period on the reservation calendar based on the other store, the input attribute information, and the store visit purpose corresponding to the input detailed purpose. When,
Further including, when the number of the second vacant slots is larger than the number of the first vacant slots, a step of presenting information about the other store to the visitor is further included .
How to control the reservation frame. A display control unit that displays a first input area for inputting attribute information of a visitor and a second input area for inputting information for the purpose of visiting the store, and the second input area is a display control unit. A display control unit and a display control unit including a plurality of sub-input areas corresponding to different store visit purposes, and each of the plurality of sub-input areas includes input items related to one or more detailed purposes.
A reservation reception unit that accepts selection of a store desired to be visited by the visitor and input to the first input area and the second input area.
A frame for determining the display content of the reservation frame on the reservation calendar presented to the store visitor based on the store desired to visit, the entered attribute information, and the store visit purpose corresponding to the input detailed purpose. It is a store visit reservation system that has a decision department,
Each of the plurality of stores that can be selected as the store desired to visit is associated with one calendar group among the plurality of preset calendar groups.
Each of the plurality of calendar groups is composed of one or more frame management patterns among the plurality of frame management patterns for managing the arrangement of reservation frames on the reservation calendar.
Each of the plurality of frame management patterns is associated with one or more business divisions among a plurality of business divisions composed of a combination of visitor attributes and store visit purposes.
The frame determination unit
Among one or more frame management patterns constituting the calendar group associated with the store desired to visit, the attribute of the visitor indicated by the entered attribute information and the purpose of visiting the store corresponding to the entered detailed purpose. Identify the frame management pattern that matches
The display content of the reservation frame is determined based on the arrangement of the reservation frame corresponding to the specified frame management pattern and the reservation status of the store desired to visit the store.
Visit reservation system. A display control unit that displays a first input area for inputting attribute information of a visitor and a second input area for inputting information for the purpose of visiting the store, and the second input area is a display control unit. A display control unit and a display control unit including a plurality of sub-input areas corresponding to different store visit purposes, and each of the plurality of sub-input areas includes input items related to one or more detailed purposes.
A reservation reception unit that accepts selection of a store desired to be visited by the visitor and input to the first input area and the second input area.
A frame for determining the display content of the reservation frame on the reservation calendar presented to the store visitor based on the store desired to visit, the entered attribute information, and the store visit purpose corresponding to the input detailed purpose. It is a store visit reservation system that has a decision department,
The frame determination unit describes the target stores.
The input frequency to each sub-input area is detected for each attribute of the visitor, and the business category corresponding to the attribute of the visitor whose input frequency is equal to or less than the first threshold value and the set of the sub-input area is specified and specified. Display information about other calendar groups that do not include the frame management pattern that corresponds to the business category you have performed .
Visit reservation system. A display control unit that displays a first input area for inputting attribute information of a visitor and a second input area for inputting information for the purpose of visiting the store, and the second input area is a display control unit. A display control unit and a display control unit including a plurality of sub-input areas corresponding to different store visit purposes, and each of the plurality of sub-input areas includes input items related to one or more detailed purposes.
A reservation reception unit that accepts selection of a store desired to be visited by the visitor and input to the first input area and the second input area.
A frame for determining the display content of the reservation frame on the reservation calendar presented to the store visitor based on the store desired to visit, the entered attribute information, and the store visit purpose corresponding to the input detailed purpose. It is a store visit reservation system that has a decision department,
The frame determination unit
Based on the store desired to visit, the entered attribute information, and the purpose of visiting the store corresponding to the entered detailed purpose, the number of first vacant slots in the predetermined period on the reservation calendar is calculated. When the number of first vacant slots is equal to or less than the second threshold, search for other stores around the store desired to visit, and search for other stores.
Based on the other store, the input attribute information, and the store visit purpose corresponding to the input detailed purpose, the number of second vacant slots in the predetermined period on the reservation calendar is calculated. When the number of the second vacant slots is larger than the number of the first vacant slots, information about the other stores is presented to the visitor.
Visit reservation system. A program for causing the computer to execute the process in the reservation frame control method according to any one of claims 1 to 3 .

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