JP6908162B2

JP6908162B2 - Information processing equipment, information processing methods and programs

Info

Publication number: JP6908162B2
Application number: JP2020090756A
Authority: JP
Inventors: 牧人千葉
Original assignee: Gourmet Navigator Inc
Current assignee: Gourmet Navigator Inc
Priority date: 2017-12-18
Filing date: 2020-05-25
Publication date: 2021-07-21
Anticipated expiration: 2037-12-18
Also published as: JP2020144929A

Description

本発明は、飲食店や宿泊施設等のサービス提供者に対するユーザからの利用予約要求を受付可能な情報処理装置、情報処理方法及びプログラムに関する。 The present invention relates to an information processing device, an information processing method, and a program capable of receiving a usage reservation request from a user to a service provider such as a restaurant or an accommodation facility.

従来から、サービスの予約システムにおいて、複数の予約サーバ間で予約枠（日時毎の席や部屋等の利用権）の在庫を相互に紹介する技術が存在する。例えば下記特許文献１には、旅館等の客室予約システムにおいて、ある予約サイトに割り当てられた客室の在庫が無い場合に、他の予約サイトに割り当てられた客室の在庫を問合せ、在庫があれば当該他の予約サイトをユーザに紹介し、予約の仲介をすることにより客室の稼働率向上させることが記載されている。 Conventionally, in a service reservation system, there has been a technique for mutually introducing the inventory of reservation slots (rights to use seats, rooms, etc. for each date and time) among a plurality of reservation servers. For example, in Patent Document 1 below, in a guest room reservation system such as an inn, when the guest room assigned to a certain reservation site is out of stock, the inventory of the guest room assigned to another reservation site is inquired, and if it is in stock, the relevant guest room is inquired. It is stated that the occupancy rate of guest rooms will be improved by introducing other reservation sites to users and mediating reservations.

特開２００２−１０９３４０号公報JP-A-2002-109340

しかしながら、最近の予約サイトにおいては、ユーザは、予約のために予約サイト毎に個人情報を登録する必要があるところ、上記特許文献１の技術では、他の予約サイトの紹介を受けたユーザは、当該他の予約サイトを介した予約を望む場合には、他の予約サイトに新たに個人情報を登録する手間が生じることになる。 However, in recent reservation sites, the user needs to register personal information for each reservation site for reservation, but in the technique of Patent Document 1 above, a user who has been introduced to another reservation site can use it. If a person wishes to make a reservation through the other reservation site, it will take time and effort to newly register personal information on the other reservation site.

以上のような事情に鑑み、本発明の目的は、予約サイトにユーザが希望する予約枠の在庫が存在しない場合に、在庫が存在する他の予約サイトを介した予約を、ユーザに新たに個人情報を登録させることなく実行することが可能な情報処理装置、情報処理方法及びプログラムを提供することにある。 In view of the above circumstances, an object of the present invention is to make a new individual reservation to a user through another reservation site in which inventory exists when the reservation site does not have the inventory of the reservation frame desired by the user. An object of the present invention is to provide an information processing device, an information processing method, and a program that can be executed without registering information.

上記目的を達成するため、本発明の一形態に係る情報処理装置は、記憶部と通信部と制御部を有する。上記記憶部は、サービス提供者の利用予約を受付可能な第１の予約サイトにユーザ登録されたユーザに関するユーザ情報と、上記第１の予約サイトに割り当てられた上記サービス提供者の予約枠の在庫に関する在庫情報とを記憶する。上記通信部は、上記ユーザのユーザ端末、及び、上記サービス提供者の利用予約を受付可能な第２の予約サイトを提供するサーバと通信可能である。上記制御部は、上記ユーザ端末から上記第１の予約サイトを介して上記サービス提供者の上記予約枠の在庫の有無に関する情報の送信要求を受信し、上記在庫情報に基づいて上記予約枠の在庫の有無を判断し、当該予約枠の在庫が無い場合に、上記第２の予約サイトを介して上記サーバから上記予約枠の在庫の有無に関する情報を受信する。また制御部は、上記第２の予約サイトにおいて上記予約枠の在庫が有る場合に、当該第２の予約サイト及び当該予約枠の在庫に関する情報を上記ユーザ端末へ送信する。さらに制御部は、上記ユーザ端末から上記第２の予約サイトを介した上記予約枠の予約要求を受信した場合に、当該第２の予約サイトにおいて当該予約枠を予約する。 In order to achieve the above object, the information processing device according to one embodiment of the present invention has a storage unit, a communication unit, and a control unit. The storage unit stores user information about a user registered as a user on a first reservation site capable of accepting usage reservations of a service provider, and inventory of a reservation frame of the service provider assigned to the first reservation site. Memorize inventory information and. The communication unit can communicate with the user terminal of the user and the server that provides the second reservation site capable of accepting the usage reservation of the service provider. The control unit receives a request for transmitting information regarding the presence or absence of inventory of the reservation frame of the service provider from the user terminal via the first reservation site, and the inventory of the reservation frame is based on the inventory information. If the reservation frame is out of stock, information regarding the presence or absence of the reservation frame in stock is received from the server via the second reservation site. Further, when the second reservation site has inventory of the reservation frame, the control unit transmits information regarding the inventory of the second reservation site and the reservation frame to the user terminal. Further, when the control unit receives the reservation request for the reservation frame from the user terminal via the second reservation site, the control unit reserves the reservation frame at the second reservation site.

この構成により情報処理装置は、予約サイトにユーザが希望する予約枠の在庫が存在しない場合に、在庫が存在する他の予約サイトを介した予約を、ユーザに新たに個人情報を登録させることなく実行することができる。ここで「予約枠」とは、例えば、飲食店、宿泊施設、交通機関（鉄道・航空機・船舶・バス等）、美容院、スポーツ施設、施術店等のサービス提供者が有する、部屋や席等の日時毎の予約枠を意味する。具体的には、飲食店におけるある特定の日の予約枠は、当該飲食店から第１の予約サイト及び第２の予約サイトに対して、１８時〜２０時、２０時〜２２時といった時間帯毎に所定数だけ割り当てられており、割り当て数はサイト毎に異なり得る。また、上記「予約枠の在庫の有無に関する情報の送信要求」には、特定の飲食店に対する情報の送信要求のみならず、自ユーザが所望する条件の飲食店の検索要求も含まれる。 With this configuration, when the reservation site does not have the inventory of the reservation frame desired by the user, the information processing device makes a reservation through another reservation site in which the inventory exists, without causing the user to newly register personal information. Can be executed. Here, the "reservation frame" means, for example, rooms, seats, etc. owned by service providers such as restaurants, accommodation facilities, transportation facilities (railways, aircraft, ships, buses, etc.), beauty salons, sports facilities, practitioners, etc. Means the reservation frame for each date and time. Specifically, the reservation frame for a specific day at a restaurant is a time zone such as 18:00 to 20:00 and 20:00 to 22:00 from the restaurant to the first reservation site and the second reservation site. A predetermined number is assigned to each site, and the number of allocations may vary from site to site. Further, the above-mentioned "request for transmitting information regarding the presence or absence of inventory of the reservation frame" includes not only a request for transmitting information to a specific restaurant but also a request for searching a restaurant under the conditions desired by the own user.

上記制御部は、上記ユーザ端末から上記第１の予約サイト上の予約枠の検索要求を受信して検索結果を送信するまでの間に、上記サーバから上記予約枠の在庫の有無に関する情報を受信してもよい。 The control unit receives information regarding the availability of the reservation frame from the server before receiving the search request for the reservation frame on the first reservation site from the user terminal and transmitting the search result. You may.

これにより情報処理装置は、第１の予約サイト上にユーザの所望する予約枠の在庫が無い場合でも、即座に第２の予約サイト上における当該予約枠の在庫の有無を把握することができる。 As a result, the information processing apparatus can immediately grasp whether or not the reservation frame is in stock on the second reservation site even if the reservation frame desired by the user is not in stock on the first reservation site.

上記制御部は、上記第１の予約サイトにおける上記予約枠の在庫が無いことを示す情報と、上記第２の予約サイトに上記予約枠の在庫が有ることを示す情報とを上記ユーザ端末へ同時に送信してもよい。 The control unit simultaneously sends information indicating that the reservation frame is out of stock at the first reservation site and information indicating that the reservation frame is in stock at the second reservation site to the user terminal. You may send it.

これにより情報処理装置は、ユーザに、検索結果として第１の予約サイト上に予約枠の在庫が無いことを把握させると同時に第２の予約サイト上に予約枠の在庫が有ることを把握させ、第２の予約サイトを介した予約を促進することができる。 As a result, the information processing device causes the user to know that the reservation frame is out of stock on the first reservation site as a search result, and at the same time, makes the user know that the reservation frame is in stock on the second reservation site. Reservation through the second reservation site can be promoted.

上記制御部は、複数の上記第２の予約サイトにおいて上記予約枠の在庫が有る場合に、当該複数の第２の予約サイトのうち、上記予約枠の予約のために当該第２の予約サイトへのログインが不要なサイトに関する情報を上記ユーザ端末へ優先的に送信してもよい。 When the control unit has inventory of the reservation frame at the plurality of the second reservation sites, the control unit goes to the second reservation site for the reservation of the reservation frame among the plurality of second reservation sites. Information about sites that do not require login may be preferentially transmitted to the above user terminals.

これにより情報処理装置は、在庫を有する複数の第２の予約サイトのうち、ユーザ登録が不要なサイトを優先的にユーザに紹介することで、第２の予約サイト上での予約をより迅速に進めることができる。 As a result, the information processing apparatus preferentially introduces the site that does not require user registration to the user among the plurality of second reservation sites in stock, so that the reservation on the second reservation site can be made more quickly. You can proceed.

上記記憶部は、上記ユーザ情報として、上記第２の予約サイトにユーザ登録したユーザが当該第２の予約サイトにログインするための識別情報を記憶してもよい。この場合上記制御部は、上記予約枠の在庫を有する第２の予約サイトに対して、上記予約枠の予約のためにログインが必要な場合、上記記憶された識別情報を用いて上記第２の予約サイトへログインして上記予約枠を予約してもよい。 The storage unit may store, as the user information, identification information for a user registered as a user at the second reservation site to log in to the second reservation site. In this case, when the control unit needs to log in to the second reservation site having the stock of the reservation frame for the reservation of the reservation frame, the control unit uses the stored identification information to use the second reservation frame. You may log in to the reservation site and reserve the above reservation frame.

これにより情報処理装置は、第２の予約サイトにおける予約枠の予約にログインが必要な場合であっても、予め記憶していたユーザの識別情報を用いることで予約を代行することが可能となる。 As a result, the information processing device can make a reservation on behalf of the user by using the user's identification information stored in advance even when it is necessary to log in to reserve the reservation frame on the second reservation site. ..

上記記憶部は、上記第２の予約サイトにユーザ登録した当該情報処理装置が当該第２の予約サイトにログインするための識別情報を記憶してもよい。この場合上記制御部は、上記予約枠の在庫を有する第２の予約サイトに対して、上記予約枠の予約のためにログインが必要な場合、上記記憶された識別情報を用いて上記第２の予約サイトへログインして上記予約枠を予約してもよい。 The storage unit may store identification information for the information processing device registered as a user on the second reservation site to log in to the second reservation site. In this case, when the control unit needs to log in to the second reservation site having the stock of the reservation frame for the reservation of the reservation frame, the control unit uses the stored identification information to use the second reservation frame. You may log in to the reservation site and reserve the above reservation frame.

これにより情報処理装置は、第２の予約サイトにおける予約枠の予約にログインが必要な場合であっても、当該情報処理装置が予め登録しておいた識別情報を用いることで予約を代行することが可能となる。 As a result, even if the information processing device needs to log in to reserve the reservation frame on the second reservation site, the information processing device can make the reservation by using the identification information registered in advance by the information processing device. Is possible.

上記制御部は、上記第２の予約サイトにおいて上記ユーザに代わって上記予約枠を予約した旨を示す情報を当該ユーザの上記ユーザ端末へ送信してもよい。 The control unit may transmit information indicating that the reservation frame has been reserved on behalf of the user at the second reservation site to the user terminal of the user.

これにより情報処理装置は、所望の予約枠が第１の予約サイトではなく第２の予約サイトにおいて情報処理装置に代行予約された旨をユーザに把握させることができる。 As a result, the information processing apparatus can make the user know that the desired reservation frame is reserved by the information processing apparatus on behalf of the information processing apparatus at the second reservation site instead of the first reservation site.

上記通信部は、上記サービス提供者が有する施設端末と通信可能であってもよい。この場合上記制御部は、上記第２の予約サイトにおいて上記ユーザに代わって上記予約枠を予約した旨を示す情報及び当該ユーザに関する情報を、予約先の上記サービス提供者の施設端末へ送信してもよい。 The communication unit may be able to communicate with the facility terminal of the service provider. In this case, the control unit transmits information indicating that the reservation frame has been reserved on behalf of the user and information about the user on the second reservation site to the facility terminal of the service provider of the reservation destination. May be good.

これにより情報処理装置は、第２の予約サイトにおける予約が情報処理装置による代行予約であること、及び、実際の予約ユーザに関する情報をサービス提供者に把握させることができ、サービス提供者側の混乱を防ぐことができる。 As a result, the information processing device can make the service provider grasp the information about the actual reservation user and that the reservation at the second reservation site is a proxy reservation by the information processing device, which causes confusion on the service provider side. Can be prevented.

本発明の他の形態に係る情報処理方法は、
サービス提供者の利用予約を受付可能な第１の予約サイトにユーザ登録されたユーザに関するユーザ情報と、上記第１の予約サイトに割り当てられた上記サービス提供者の予約枠の在庫に関する在庫情報とを記憶し、
上記ユーザ端末から上記第１の予約サイトを介して上記サービス提供者の上記予約枠の在庫の有無に関する情報の送信要求を受信し、
上記在庫情報に基づいて上記予約枠の在庫の有無を判断し、
上記予約枠の在庫が無い場合に、上記サービス提供者の利用予約を受付可能な第２の予約サイトを介して、当該第２の予約サイトを提供するサーバから上記予約枠の在庫の有無に関する情報を受信し、
上記第２の予約サイトにおいて上記予約枠の在庫が有る場合に、当該第２の予約サイト及び当該予約枠の在庫に関する情報を上記ユーザ端末へ送信し、
上記ユーザ端末から上記第２の予約サイトを介した上記予約枠の予約要求を受信した場合に、当該第２の予約サイトにおいて当該予約枠を予約することを含む。 The information processing method according to another embodiment of the present invention
User information about the user registered as a user on the first reservation site that can accept the use reservation of the service provider, and inventory information about the inventory of the reservation frame of the service provider assigned to the first reservation site. Remember,
Upon receiving the request for transmitting information regarding the availability of the reservation frame of the service provider from the user terminal via the first reservation site, the service provider receives the request.
Based on the above inventory information, determine whether or not the above reservation frame is in stock,
Information on the availability of the reservation slot from the server that provides the second reservation site via the second reservation site that can accept the usage reservation of the service provider when the reservation slot is out of stock. Received
When the second reservation site has inventory of the reservation frame, information regarding the inventory of the second reservation site and the reservation frame is transmitted to the user terminal.
When a reservation request for the reservation frame is received from the user terminal via the second reservation site, the reservation frame is reserved at the second reservation site.

本発明のまた別の形態に係るプログラムは、情報処理装置に、
サービス提供者の利用予約を受付可能な第１の予約サイトにユーザ登録されたユーザに関するユーザ情報と、上記第１の予約サイトに割り当てられた上記サービス提供者の予約枠の在庫に関する在庫情報とを記憶するステップと、
上記ユーザ端末から上記第１の予約サイトを介して上記サービス提供者の上記予約枠の在庫の有無に関する情報の送信要求を受信するステップと、
上記在庫情報に基づいて上記予約枠の在庫の有無を判断するステップと、
上記予約枠の在庫が無い場合に、上記サービス提供者の利用予約を受付可能な第２の予約サイトを介して、当該第２の予約サイトを提供するサーバから上記予約枠の在庫の有無に関する情報を受信するステップと、
上記第２の予約サイトにおいて上記予約枠の在庫が有る場合に、当該第２の予約サイト及び当該予約枠の在庫に関する情報を上記ユーザ端末へ送信するステップと、
上記ユーザ端末から上記第２の予約サイトを介した上記予約枠の予約要求を受信した場合に、当該第２の予約サイトにおいて当該予約枠を予約するステップと、を実行させる。 A program according to another embodiment of the present invention can be applied to an information processing device.
User information about the user registered as a user on the first reservation site that can accept the use reservation of the service provider, and inventory information about the inventory of the reservation frame of the service provider assigned to the first reservation site. Steps to remember and
A step of receiving a request for transmitting information regarding the availability of the reservation frame of the service provider from the user terminal via the first reservation site, and
Steps to determine whether or not the above reservation frame is in stock based on the above inventory information,
Information on the availability of the reservation slot from the server that provides the second reservation site via the second reservation site that can accept the usage reservation of the service provider when the reservation slot is out of stock. And the steps to receive
When the second reservation site has inventory of the reservation frame, a step of transmitting information regarding the inventory of the second reservation site and the reservation frame to the user terminal, and
When a reservation request for the reservation frame is received from the user terminal via the second reservation site, the step of reserving the reservation frame at the second reservation site is executed.

以上説明したように、本発明によれば、予約サイトにユーザが希望する予約枠の在庫が存在しない場合に、在庫が存在する他の予約サイトを介した予約を、ユーザに新たに個人情報を登録させることなく実行することができる。しかし、当該効果は本発明を限定するものではない。 As described above, according to the present invention, when the reservation site does not have the inventory of the reservation frame desired by the user, the user is newly provided with personal information for making a reservation through another reservation site in which the inventory exists. It can be executed without registration. However, the effect does not limit the present invention.

本発明の一実施形態に係る飲食店情報提供システムの構成を示した図である。It is a figure which showed the structure of the restaurant information provision system which concerns on one Embodiment of this invention. 本発明の一実施形態に係る飲食店情報提供サーバのハードウェア構成を示した図である。It is a figure which showed the hardware configuration of the restaurant information providing server which concerns on one Embodiment of this invention. 本発明の一実施形態に係る飲食店情報提供サーバが有するデータベースの構成を示した図である。It is a figure which showed the structure of the database which the restaurant information providing server which concerns on one Embodiment of this invention has. 本発明の一実施形態に係る飲食店情報提供サーバによる、飲食店予約処理の流れを示したフローチャートである。It is a flowchart which showed the flow of the restaurant reservation processing by the restaurant information providing server which concerns on one Embodiment of this invention.

以下、図面を参照しながら、本発明の実施形態を説明する。 Hereinafter, embodiments of the present invention will be described with reference to the drawings.

［システムの構成］
図１は、本実施形態に係る飲食店情報提供システムの構成を示した図である。 [System configuration]
FIG. 1 is a diagram showing a configuration of a restaurant information providing system according to the present embodiment.

同図に示すように、このシステムは、インターネット５０上の飲食店情報提供サーバ１００と、複数のユーザ端末２００と、複数の飲食店端末３００と、他の飲食店情報提供サーバ４００とを含む。 As shown in the figure, this system includes a restaurant information providing server 100 on the Internet 50, a plurality of user terminals 200, a plurality of restaurant terminals 300, and another restaurant information providing server 400.

飲食店情報提供サーバ１００は、飲食店に関する情報を掲載したポータルサイトを運営するウェブサーバである。飲食店情報提供サーバ１００は、複数のユーザ端末２００及び複数の飲食店の飲食店端末３００とインターネット５０を介して接続されている。 The restaurant information providing server 100 is a web server that operates a portal site on which information about restaurants is posted. The restaurant information providing server 100 is connected to the plurality of user terminals 200 and the restaurant terminals 300 of the plurality of restaurants via the Internet 50.

飲食店情報提供サーバ１００は、上記ポータルサイトにおいて、ユーザ端末２００のユーザ向けに飲食店情報の検索システムを提供する。具体的には、飲食店情報提供サーバ１００は、ユーザ端末２００からの検索要求に基づいて検索条件に合致する飲食店情報を検索し、検索結果を掲載したＷｅｂページを生成してユーザ端末２００へ送信する。また飲食店情報提供サーバ１００は、当該飲食店情報を閲覧したユーザのユーザ端末２００からの、いずれかの飲食店に対する予約処理を代行する。 The restaurant information providing server 100 provides a restaurant information search system for the user of the user terminal 200 on the portal site. Specifically, the restaurant information providing server 100 searches for restaurant information that matches the search conditions based on the search request from the user terminal 200, generates a Web page containing the search results, and sends the user terminal 200 to the user terminal 200. Send. Further, the restaurant information providing server 100 acts as a proxy for reservation processing for any restaurant from the user terminal 200 of the user who browses the restaurant information.

ユーザ端末２００（２００Ａ，２００Ｂ，２００Ｃ...）は、ユーザにより使用される端末であり、例えばスマートフォン、携帯電話、タブレットＰＣ（Personal Computer）、ノートブックＰＣ、デスクトップＰＣ等である。ユーザ端末２００は、飲食店情報提供サーバ１００へアクセスし、上記Ｗｅｂページを受信してブラウザ等により画面に表示する。 The user terminal 200 (200A, 200B, 200C ...) Is a terminal used by the user, and is, for example, a smartphone, a mobile phone, a tablet PC (Personal Computer), a notebook PC, a desktop PC, or the like. The user terminal 200 accesses the restaurant information providing server 100, receives the Web page, and displays it on the screen by a browser or the like.

ユーザ端末２００は、ユーザの操作に基づいて飲食店の検索条件を決定し、当該検索条件に基づく飲食店検索要求を飲食店情報提供サーバ１００へ送信する。本実施形態では、飲食店の所在エリア（最寄駅）やジャンル、価格帯等、予め設定された検索条件をユーザ端末２００のユーザが選択することで検索要求の送信が可能である。そしてユーザ端末２００は、ユーザの操作に基づいて、上記検索結果として表示されたいずれかの飲食店に対する予約要求を飲食店情報提供サーバ１００へ送信可能である。 The user terminal 200 determines a restaurant search condition based on the user's operation, and transmits a restaurant search request based on the search condition to the restaurant information providing server 100. In the present embodiment, a search request can be transmitted by the user of the user terminal 200 selecting preset search conditions such as a restaurant location area (nearest station), a genre, and a price range. Then, the user terminal 200 can transmit a reservation request for any of the restaurants displayed as the search result to the restaurant information providing server 100 based on the user's operation.

飲食店端末３００（３００Ａ，３００Ｂ，３００Ｃ...）は、各飲食店の例えば管理者によって使用される端末であり、例えばスマートフォン、携帯電話、タブレットＰＣ（Personal Computer）、ノートブックＰＣ、デスクトップＰＣ等である。飲食店端末３００は、飲食店情報提供サーバ１００との間で、例えば上記ユーザ端末２００のユーザによる飲食店のテーブルまたは席の予約に関する情報をやり取り可能である。 The restaurant terminal 300 (300A, 300B, 300C ...) is a terminal used by, for example, an administrator of each restaurant, and is, for example, a smartphone, a mobile phone, a tablet PC (Personal Computer), a notebook PC, or a desktop PC. And so on. The restaurant terminal 300 can exchange information regarding reservation of a restaurant table or seat by the user of the user terminal 200, for example, with the restaurant information providing server 100.

また他の飲食店情報提供サーバ４００は、上記飲食店情報提供サーバ１００と同様に、飲食店に関するポータルサイトを運営するウェブサーバであり、ユーザ端末２００からの検索要求に応じて飲食店情報を提供し、またユーザ端末２００からの飲食店への予約処理を代行する。他の飲食店情報提供サーバ４００は１つのみ図示されているが、複数存在していてもよい。 Further, the other restaurant information providing server 400 is a web server that operates a portal site related to restaurants, like the above-mentioned restaurant information providing server 100, and provides restaurant information in response to a search request from the user terminal 200. Also, the reservation processing from the user terminal 200 to the restaurant is performed on behalf of the user terminal 200. Although only one other restaurant information providing server 400 is shown, a plurality of other restaurant information providing servers 400 may exist.

本実施形態では、飲食店情報提供サーバ１００（のポータルサイト）及び他の飲食店情報提供サーバ４００（のポータルサイト）には、各飲食店から、それぞれ上記各ポータルサイトを介して当該飲食店を予約可能な予約枠が割り当てられている。この場合の予約枠は、例えば１８時〜２０時、２０時〜２２時といった利用時間帯毎、及び利用人数毎のテーブル（席）の予約枠であり、飲食店情報提供サーバ１００と他の飲食店情報提供サーバ４００とでは、予約枠の割り当て数が異なっていてもよい。 In the present embodiment, the restaurant information providing server 100 (portal site) and the other restaurant information providing server 400 (portal site) are provided with the restaurant from each restaurant via the above portal sites. Reservation slots that can be reserved are assigned. In this case, the reservation frame is a table (seat) reservation frame for each usage time zone such as 18:00 to 20:00, 20:00 to 22:00, and for each number of users, and the restaurant information providing server 100 and other food and drink. The number of reservation slots allocated may be different from that of the store information providing server 400.

そして本実施形態では、飲食店情報提供サーバ１００は、ユーザ端末２００から上記ポータルサイトに掲載された飲食店の予約枠の有無に関する情報の送信要求を受け、当該予約枠の在庫が無い場合に、上記他の飲食店情報提供サーバ４００が運営する他のポータルサイト上での上記予約枠の在庫の有無を問合せ、在庫が有る場合に、ユーザが望めば、当該他のポータルサイト上で、ユーザの予約処理を代行することが可能である。当該予約処理の詳細については後述する。 Then, in the present embodiment, the restaurant information providing server 100 receives a request from the user terminal 200 to transmit information regarding the presence or absence of the reservation frame of the restaurant posted on the portal site, and when the reservation frame is out of stock, the restaurant information providing server 100 receives the request. Inquire about the availability of the above reservation frame on the other portal site operated by the other restaurant information providing server 400, and if the user wishes to have the reservation frame in stock, the user's information can be found on the other portal site. Reservation processing can be performed on your behalf. The details of the reservation process will be described later.

［飲食店情報提供サーバのハードウェア構成］
図２は、上記飲食店情報提供サーバ１００のハードウェア構成を示した図である。同図に示すように、飲食店情報提供サーバ１００は、ＣＰＵ（Central Processing Unit）１１、ＲＯＭ（Read Only Memory）１２、ＲＡＭ（Random Access Memory）１３、入出力インタフェース１５、及び、これらを互いに接続するバス１４を備える。 [Hardware configuration of restaurant information providing server]
FIG. 2 is a diagram showing a hardware configuration of the restaurant information providing server 100. As shown in the figure, the restaurant information providing server 100 connects a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, an input / output interface 15, and these to each other. The bus 14 is provided.

ＣＰＵ１１は、必要に応じてＲＡＭ１３等に適宜アクセスし、各種演算処理を行いながら飲食店情報提供サーバ１００の各ブロック全体を統括的に制御する。ＲＯＭ１２は、ＣＰＵ１１に実行させるＯＳ、プログラムや各種パラメータなどのファームウェアが固定的に記憶されている不揮発性のメモリである。ＲＡＭ１３は、ＣＰＵ１１の作業用領域等として用いられ、ＯＳ、実行中の各種アプリケーション、処理中の各種データを一時的に保持する。 The CPU 11 appropriately accesses the RAM 13 and the like as necessary, and comprehensively controls each block of the restaurant information providing server 100 while performing various arithmetic processes. The ROM 12 is a non-volatile memory in which firmware such as an OS, a program, and various parameters to be executed by the CPU 11 is fixedly stored. The RAM 13 is used as a work area of the CPU 11, and temporarily holds an OS, various applications being executed, and various data being processed.

入出力インタフェース１５には、表示部１６、操作受付部１７、記憶部１８、通信部１９等が接続される。 A display unit 16, an operation reception unit 17, a storage unit 18, a communication unit 19, and the like are connected to the input / output interface 15.

表示部１６は、例えばＬＣＤ（Liquid Crystal Display）、ＯＥＬＤ（Organic ElectroLuminescence Display）、ＣＲＴ（Cathode Ray Tube）等を用いた表示デバイスである。 The display unit 16 is a display device using, for example, an LCD (Liquid Crystal Display), an OELD (Organic ElectroLuminescence Display), a CRT (Cathode Ray Tube), or the like.

操作受付部１７は、例えばマウス等のポインティングデバイス、キーボード、タッチパネル、その他の入力装置である。操作受付部１７がタッチパネルである場合、そのタッチパネルは表示部１６と一体となり得る。 The operation reception unit 17 is, for example, a pointing device such as a mouse, a keyboard, a touch panel, or other input device. When the operation reception unit 17 is a touch panel, the touch panel can be integrated with the display unit 16.

記憶部１８は、例えばＨＤＤ（Hard Disk Drive）や、フラッシュメモリ（ＳＳＤ；Solid State Drive）、その他の固体メモリ等の不揮発性メモリである。当該記憶部１８には、上記ＯＳや各種アプリケーション、各種データが記憶される。 The storage unit 18 is, for example, a non-volatile memory such as an HDD (Hard Disk Drive), a flash memory (SSD; Solid State Drive), or another solid-state memory. The OS, various applications, and various data are stored in the storage unit 18.

特に本実施形態では、記憶部１８は、飲食店情報提供サーバ１００が飲食店の予約処理を実行するためのアプリケーションその他のプログラムを記憶している。後述するが、記憶部１８は、そのようなデータを含むデータベースとして、飲食店情報データベース、ユーザ情報データベース、予約情報データベース及び在庫情報データベースを有している。 In particular, in the present embodiment, the storage unit 18 stores an application or other program for the restaurant information providing server 100 to execute the restaurant reservation process. As will be described later, the storage unit 18 has a restaurant information database, a user information database, a reservation information database, and an inventory information database as databases containing such data.

通信部１９は、例えばEthernet用のＮＩＣ（Network Interface Card）や無線ＬＡＮ等の無線通信用の各種モジュールであり、上記ユーザ端末２００及び飲食店端末３００との間の通信処理を担う。 The communication unit 19 is, for example, various modules for wireless communication such as a NIC (Network Interface Card) for Ethernet and a wireless LAN, and is responsible for communication processing between the user terminal 200 and the restaurant terminal 300.

なお、図示しないが、ユーザ端末２００、飲食店端末３００及び他の飲食店情報提供サーバ４００の基本的なハードウェア構成も上記飲食店情報提供サーバ１００のハードウェア構成と略同様である。なお、ユーザ端末２００には、飲食店情報提供サーバ１００による飲食店予約処理と協働して動作するアプリケーションがインストールされていてもよい。 Although not shown, the basic hardware configuration of the user terminal 200, the restaurant terminal 300, and the other restaurant information providing server 400 is substantially the same as the hardware configuration of the restaurant information providing server 100. The user terminal 200 may be equipped with an application that operates in cooperation with the restaurant reservation process by the restaurant information providing server 100.

［飲食店情報提供サーバのデータベース構成］
図３は、上記飲食店情報提供サーバ１００が有するデータベースの構成を示した図である。 [Database configuration of restaurant information providing server]
FIG. 3 is a diagram showing a configuration of a database included in the restaurant information providing server 100.

同図に示すように、飲食店情報提供サーバ１００は、記憶部１８に、飲食店情報データベース３１、ユーザ情報データベース３２、予約情報データベース３３、及び在庫情報データベース３４を有している。 As shown in the figure, the restaurant information providing server 100 has a restaurant information database 31, a user information database 32, a reservation information database 33, and an inventory information database 34 in the storage unit 18.

飲食店情報データベース３１は、飲食店毎に、その飲食店の店名や所在位置情報、その飲食店を識別するＩＤ（店舗ＩＤ）の他、その飲食店の業態・サービスのカテゴリ情報、その飲食店を紹介する内容、すなわち、店舗のＰＲ文等の店舗の特徴を示す情報、飲食店が行うイベント情報、飲食店が立地しているエリア情報、飲食店の住所（位置情報）、電話番号、飲食店に関する（飲食店を紹介する）画像データ、飲食店が提供するメニューに関するメニュー情報、営業時間、ウェブサイトＵＲＬ等の情報を記憶している。 The restaurant information database 31 includes the store name and location information of the restaurant, the ID (store ID) for identifying the restaurant, the category information of the business type / service of the restaurant, and the restaurant for each restaurant. Information that shows the characteristics of the store, such as the PR text of the store, event information performed by the restaurant, area information where the restaurant is located, restaurant address (location information), telephone number, eating and drinking It stores information such as image data (introducing restaurants) about the store, menu information about the menu provided by the restaurant, business hours, and website URL.

上記メニュー情報は、上記ポータルサイト上の各飲食店のサイトに掲載されるメニューに対応する情報であり、各飲食店が提供可能な複数のメニューのメニュー名を、飲食店毎に記憶している。当該メニュー情報は、例えば前菜／メイン、ランチ／ディナー／コース等のメニューカテゴリ毎に記憶されてもよい。また上記画像データがメニューに対応するものである場合には、当該画像データはメニュー情報と対応付けられて記憶される。 The above menu information is information corresponding to the menu posted on the site of each restaurant on the above portal site, and the menu names of a plurality of menus that can be provided by each restaurant are stored for each restaurant. .. The menu information may be stored for each menu category such as appetizer / main, lunch / dinner / course, and the like. When the image data corresponds to the menu, the image data is stored in association with the menu information.

上記エリア情報は、例えば都道府県単位のものであるが、市区町村等のより狭い範囲の単位でも情報が記憶されてもよい。上記カテゴリ情報は、例えば和食、中華、イタリアン、フレンチ、焼肉等のメインカテゴリの他、和食における焼き鳥・天ぷら等、イタリアンにおけるパスタ・ピザ等のより詳細なサブカテゴリを含んでいてもよい。 The above area information is, for example, in units of prefectures, but information may be stored in units of a narrower range such as cities, wards, towns and villages. The above category information may include, for example, a main category such as Japanese food, Chinese food, Italian food, French food, and yakiniku, as well as more detailed subcategories such as yakitori / tempura in Japanese food and pasta / pizza in Italian food.

ユーザ情報データベース３２は、ユーザ端末２００を所有する、上記飲食店情報提供サーバ１００が提供する上記ポータルサイトを介した飲食店情報サービスの利用者（会員）であるユーザに関する情報を記憶する。具体的には、ユーザ情報データベース３２は、ユーザＩＤ、パスワード、氏名、メールアドレス、電話番号、住所、年齢（層）、性別、誕生日等の情報をユーザ毎に記憶している。 The user information database 32 stores information about a user (member) of a restaurant information service via the portal site provided by the restaurant information providing server 100, which owns the user terminal 200. Specifically, the user information database 32 stores information such as a user ID, password, name, e-mail address, telephone number, address, age (group), gender, and birthday for each user.

予約情報データベース３３は、ユーザ端末２００からの予約要求に基づいて実行した、飲食店への予約情報、すなわち、ユーザ情報（ユーザＩＤ）、予約対象の飲食店名（店舗ＩＤ）、予約日時、予約人数、予約コース等の情報を記憶している。 The reservation information database 33 executes reservation information to the restaurant based on the reservation request from the user terminal 200, that is, user information (user ID), restaurant name (store ID) to be reserved, reservation date and time, number of reservations. , Memorizes information such as reserved courses.

在庫情報データベース３４は、各飲食店から割り当てられた予約枠の在庫情報、すなわち、例えば１カ月等の所定期間先までの各営業日の時間帯毎の保有（空き）予約枠に関する情報を、飲食店（飲食店ＩＤ）毎に記憶している。 The inventory information database 34 provides food and drink information on inventory information of reservation slots assigned by each restaurant, that is, information on retained (vacant) reservation slots for each business day up to a predetermined period such as one month. It is stored for each store (restaurant ID).

これら各データベースは、後述する飲食店情報提供サーバ１００による、飲食店予約処理において、必要に応じて相互に参照されて用いられる。 Each of these databases is used by being referred to each other as necessary in the restaurant reservation process by the restaurant information providing server 100 described later.

［飲食店情報提供サーバの動作］
次に、以上のように構成された飲食店情報提供サーバ１００の動作について説明する。当該動作は、飲食店情報提供サーバ１００のＣＰＵ１１及び通信部１９等のハードウェアと、記憶部１８に記憶されたソフトウェアとの協働により実行される。以下の説明では、便宜上、ＣＰＵ１１を動作主体とする。 [Operation of restaurant information providing server]
Next, the operation of the restaurant information providing server 100 configured as described above will be described. The operation is executed by the cooperation between the hardware such as the CPU 11 and the communication unit 19 of the restaurant information providing server 100 and the software stored in the storage unit 18. In the following description, for convenience, the CPU 11 is the main operating body.

図４は、飲食店情報提供サーバ１００による、飲食店予約処理の流れを示したフローチャートである。 FIG. 4 is a flowchart showing the flow of the restaurant reservation process by the restaurant information providing server 100.

同図に示すように、飲食店情報提供サーバ１００のＣＰＵ１１はまず、ユーザ端末２００から、上記ポータルサイトを介して、所定条件の飲食店の予約枠の在庫検索要求を受信したか否かを判断する（ステップ４１）。所定条件とは、例えばジャンル、所在エリア、利用人数、時間帯、価格帯、店名等、ユーザによって指定または入力された条件である。 As shown in the figure, the CPU 11 of the restaurant information providing server 100 first determines whether or not the user terminal 200 has received an inventory search request for a restaurant reservation frame under predetermined conditions via the portal site. (Step 41). The predetermined condition is a condition specified or input by the user, for example, a genre, a location area, the number of users, a time zone, a price range, a store name, and the like.

上記在庫検索要求を受信した場合（Ｙｅｓ）、ＣＰＵ１１は、上記在庫情報データベース３４を参照して、上記所定条件に合致する飲食店の予約枠の在庫の有無を判断する（ステップ４２）。 When the inventory search request is received (Yes), the CPU 11 refers to the inventory information database 34 and determines whether or not the reservation frame of the restaurant that meets the predetermined conditions is in stock (step 42).

上記所定条件に合致する飲食店の予約枠の在庫が存在する場合（ステップ４３のＮｏ）には、ＣＰＵ１１は、その旨の検索結果をユーザ端末２００へ送信して、ユーザ端末２００からの予約要求に応じて通常の予約処理を実行する（ステップ４４）。 When there is an inventory of reservation slots for restaurants that meet the above predetermined conditions (No in step 43), the CPU 11 transmits a search result to that effect to the user terminal 200 and requests a reservation from the user terminal 200. A normal reservation process is executed according to the above (step 44).

一方、上記予約枠の在庫が無い場合（ステップ４３のＹｅｓ）、ＣＰＵ１１は、上記条件と同一条件による予約枠の在庫の有無を、他の飲食店情報提供サーバ４００へ照会し、当該他の飲食店情報提供サーバ４００から、当該在庫の有無に関する情報を受信する（ステップ４５）。 On the other hand, when the reservation frame is out of stock (Yes in step 43), the CPU 11 inquires the other restaurant information providing server 400 whether or not the reservation frame is in stock under the same conditions as the above conditions, and the other food and drink Information regarding the presence or absence of the inventory is received from the store information providing server 400 (step 45).

すなわち、ＣＰＵ１１は、上記ユーザ端末２００から、飲食店情報提供サーバ１００が運営するポータルサイト上の予約枠の検索要求を受信してその検索結果を送信するまでの間に、上記他の飲食店情報提供サーバ４００から上記予約枠の在庫の有無に関する情報を受信する。同図の例では、ＣＰＵ１１は、飲食店情報提供サーバ１００自身の在庫情報の確認の後に他の飲食店情報提供サーバ４００へ在庫状況を照会しているが、それらの処理の順番は逆でもよいし同時でもよい。これによりＣＰＵ１１は、飲食店情報提供サーバ１００が運営するサイト上にユーザの所望する予約枠の在庫が無い場合に、即座に他の予約サイト上における当該予約枠の在庫の有無を把握することができる。 That is, the CPU 11 receives the search request for the reservation frame on the portal site operated by the restaurant information providing server 100 from the user terminal 200 and transmits the search result, that is, the other restaurant information. Receives information regarding the availability of the reservation frame from the providing server 400. In the example of the figure, the CPU 11 inquires the inventory status to another restaurant information providing server 400 after confirming the inventory information of the restaurant information providing server 100 itself, but the order of processing may be reversed. It may be done at the same time. As a result, when the reservation frame desired by the user is not in stock on the site operated by the restaurant information providing server 100, the CPU 11 can immediately grasp whether or not the reservation frame is in stock on another reservation site. can.

続いてＣＰＵ１１は、上記予約枠の在庫を有する他の飲食店情報提供サーバ４００のサイトの中に、予約のためにログインが不要なサイトが有るか否かを判断する（ステップ４６）。 Subsequently, the CPU 11 determines whether or not there is a site that does not require login for reservation among the sites of the other restaurant information providing server 400 that has the inventory of the reservation frame (step 46).

予約のためにログインが不要なサイトがあると判断した場合（Ｙｅｓ）、ＣＰＵ１１は、当該ログイン不要なサイトを優先的に選択する（ステップ４７）。これによりその後の予約処理が迅速化される。 When it is determined that there is a site that does not require login for reservation (Yes), the CPU 11 preferentially selects the site that does not require login (step 47). This speeds up the subsequent reservation process.

続いてＣＰＵ１１は、上記ユーザ端末２００からの在庫検索要求に対する、在庫無しとの検索結果を、他の飲食店情報提供サーバ４００が運営するサイトでの在庫有りとの情報と共に、ユーザ端末２００へ送信する（ステップ４８）。予約枠の在庫を有する他のサイトが複数存在する場合には、それら全てのサイトに関する情報が送信されてもよいし、いずれか１つのサイトが何らかの基準で選択されて当該サイトに関する情報が送信されてもよい。 Subsequently, the CPU 11 transmits a search result of "out of stock" to the inventory search request from the user terminal 200 to the user terminal 200 together with information that the site operated by another restaurant information providing server 400 has inventory. (Step 48). If there are multiple other sites that have inventory of reservation slots, information about all of them may be sent, or any one site may be selected based on some criteria and information about that site may be sent. You may.

他のサイトの予約枠に関する情報には、当該他のサイトを介してユーザ端末２００が当該予約枠の予約要求を送信するためのユーザインタフェースが含まれている。 The information about the reservation slot of the other site includes a user interface for the user terminal 200 to send a reservation request for the reservation slot through the other site.

すなわち、ＣＰＵ１１は、飲食店情報提供サーバ１００が運営するサイトに予約枠の在庫が無いことを示す情報と、上記他の飲食店情報提供サーバ４００が運営するサイトに上記予約枠の在庫が有ることを示す情報とを、ユーザ端末２００へ同時に送信する。これによりＣＰＵ１１は、他の飲食店情報提供サーバ４００が運営するサイトに在庫が有ることを後からユーザ端末２００に通知する場合に比べて、ユーザによる当該他のサイトを介した飲食店の予約を促進することができる。 That is, the CPU 11 has information indicating that the site operated by the restaurant information providing server 100 does not have the reservation frame in stock, and the site operated by the other restaurant information providing server 400 has the inventory of the reservation frame. Information indicating the above is simultaneously transmitted to the user terminal 200. As a result, the CPU 11 makes a reservation for a restaurant via the other site by the user, as compared with the case where the user terminal 200 is later notified that the site operated by the other restaurant information providing server 400 has inventory. Can be promoted.

続いてＣＰＵ１１は、ユーザ端末２００から、他の飲食店情報提供サーバ４００が運営するサイト経由での上記飲食店の予約要求を受信したか否かを判断する（ステップ４９）。 Subsequently, the CPU 11 determines whether or not the user terminal 200 has received the reservation request for the restaurant via the site operated by the other restaurant information providing server 400 (step 49).

上記他のサイト経由での飲食店の予約要求を受信したと判断した場合（Ｙｅｓ）、ＣＰＵ１１は、予約要求対象の予約枠を有する他のサイトにおける予約のために、ログインが必要か否かを判断する（ステップ５０）。ただし、上記ステップ４６、４７でログインが不要なサイトが選択されている場合には、当該処理は不要となる。 When it is determined that the restaurant reservation request via the above other site has been received (Yes), the CPU 11 determines whether or not login is required for the reservation on the other site having the reservation frame for the reservation request. Determine (step 50). However, if a site that does not require login is selected in steps 46 and 47, the process is unnecessary.

予約にログインが必要と判断した場合（Ｙｅｓ）、ＣＰＵ１１は、飲食店情報提供サーバ１００が上記予約要求対象の予約枠を有する他のサイトにユーザ登録して取得したユーザＩＤを用いて、当該他のサイトにログインし、予約要求対象の予約枠を予約する（ステップ５１）。具体的には、ＣＰＵ１１は、例えば、上記他のサイトの予約フォーム上に必要事項を入力し、予約ボタンの押下等により、予約要求を送信する。この際、予約フォーム上の予約者名としては、飲食店情報提供サーバ１００が上記ユーザＩＤ取得時に登録した名前が入力される。 When it is determined that login is required for the reservation (Yes), the CPU 11 uses the user ID acquired by the restaurant information providing server 100 by registering as a user on another site having the reservation frame for the reservation request. Log in to the site of, and reserve the reservation frame for the reservation request target (step 51). Specifically, the CPU 11 inputs necessary items on the reservation form of the other site, and sends a reservation request by pressing the reservation button or the like. At this time, as the reservation person name on the reservation form, the name registered by the restaurant information providing server 100 at the time of acquiring the user ID is input.

続いてＣＰＵ１１は、ユーザ端末２００へ、上記他のサイトにおける予約枠の代行予約完了報告を送信する（ステップ５２）。当該報告には、予約者名が当該ユーザ端末２００のユーザとは異なる名前であること、及び、その旨を飲食店側にも伝える旨を示す情報も含まれる。 Subsequently, the CPU 11 transmits a proxy reservation completion report of the reservation frame at the other site to the user terminal 200 (step 52). The report also includes information indicating that the name of the person making the reservation is different from the name of the user of the user terminal 200 and that the restaurant side is also informed to that effect.

そしてＣＰＵ１１は、予約対象の飲食店の飲食店端末３００へ、上記予約が飲食店情報提供サーバ１００による代行予約である旨の情報、及び、実際の利用ユーザに関する情報（氏名、連絡先等）を送信する（ステップ５３）。これにより、飲食店側で予約者に関する混乱が生じるのが防止される。 Then, the CPU 11 sends information to the restaurant terminal 300 of the restaurant to be reserved that the reservation is a substitute drive service by the restaurant information providing server 100, and information (name, contact information, etc.) about the actual user. Transmit (step 53). This prevents confusion about the reservation person on the restaurant side.

一方、上記ステップ５０において予約にログインが不要と判断した場合、ＣＰＵ１１は、上記予約要求の送信元であるユーザに関する情報を上記ユーザ情報データベース３２から抽出して、ユーザに代わってユーザ情報を予約フォームに入力し、予約処理を実行する（ステップ５４）。 On the other hand, when it is determined in step 50 that the reservation does not require login, the CPU 11 extracts information about the user who is the sender of the reservation request from the user information database 32, and reserves the user information on behalf of the user. Is input to, and the reservation process is executed (step 54).

そしてＣＰＵ１１は、ユーザ端末２００へ、上記他のサイトにおける予約枠の代行予約完了報告を送信する（ステップ５５）。 Then, the CPU 11 transmits a proxy reservation completion report of the reservation frame at the other site to the user terminal 200 (step 55).

［まとめ］
以上説明したように、本実施形態によれば、飲食店情報提供サーバ１００は、予約サイトにユーザが希望する予約枠の在庫が存在しない場合に、在庫が存在する他の予約サイトを介した予約を、ユーザに新たに個人情報を登録させることなく実行することができる。 [summary]
As described above, according to the present embodiment, when the restaurant information providing server 100 does not have the inventory of the reservation frame desired by the user on the reservation site, the restaurant information providing server 100 makes a reservation through another reservation site in which the inventory exists. Can be executed without having the user newly register personal information.

［変形例］
本発明は上述の実施形態にのみ限定されるものではなく、本発明の要旨を逸脱しない範囲内において種々変更され得る。 [Modification example]
The present invention is not limited to the above-described embodiment, and various modifications can be made without departing from the gist of the present invention.

上述の実施形態では、他の飲食店情報提供サーバ４００が運営するサイトが、予約のためにログインを要求する場合、飲食店情報提供サーバ１００は、飲食店情報提供サーバ１００が事前に取得した自身のユーザＩＤを用いて予約処理を実行した。しかし、他の飲食店情報提供サーバ４００が運営するサイトにユーザが既にユーザ登録している場合には、飲食店情報提供サーバ１００は、当該他のサイトにおけるユーザのログイン用のＩＤを予めユーザ情報の一部として記憶しておき、当該ＩＤを用いてユーザとして他のサイトにログインして予約枠の予約処理を実行してもよい。このような処理によっても、上述の実施形態と同様に、予約時にログインが必要になった場合に対処可能となる。 In the above-described embodiment, when a site operated by another restaurant information providing server 400 requests a login for reservation, the restaurant information providing server 100 is itself acquired in advance by the restaurant information providing server 100. The reservation process was executed using the user ID of. However, when the user has already registered as a user on the site operated by the other restaurant information providing server 400, the restaurant information providing server 100 previously obtains the user information of the user's login ID on the other site. You may store it as a part of the above and log in to another site as a user using the ID to execute the reservation process of the reservation frame. Even with such a process, it is possible to deal with the case where login is required at the time of reservation, as in the above-described embodiment.

上述の実施形態においては、サービス提供者として飲食店が例に挙げられたが、本発明は、例えば宿泊施設、交通機関（鉄道・航空機・船舶・バス等）、美容院、スポーツ施設（ゴルフ場、テニスコート等）、施術店等のあらゆるサービス提供者が有する予約枠の代行予約処理に適用可能である。 In the above-described embodiment, a restaurant has been mentioned as an example of a service provider, but the present invention has, for example, accommodation facilities, transportation facilities (railways, aircraft, ships, buses, etc.), beauty salons, and sports facilities (golf courses). , Tennis courts, etc.), and it can be applied to the proxy reservation processing of reservation frames owned by all service providers such as practitioners.

本願の特許請求の範囲に記載された発明のうち、「情報処理方法」と記載された発明は、その各ステップを、ソフトウェアによる情報処理によりコンピュータ等の少なくとも１つの装置が自動的に行うものであり、人間がコンピュータ等の装置を用いて行うものではない。すなわち、当該「情報処理方法」は、コンピュータ・ソフトウェアによる情報処理方法であって、コンピュータという計算道具を人間が操作する方法ではない。 Among the inventions described in the claims of the present application, the invention described as "information processing method" is such that at least one device such as a computer automatically performs each step by information processing by software. Yes, it is not something that humans do using devices such as computers. That is, the "information processing method" is an information processing method by computer software, not a method in which a human operates a calculation tool called a computer.

１１…ＣＰＵ
１８…記憶部
１９…通信部
３１…ユーザ情報データベース
３２…飲食店情報データベース
３３…予約情報データベース
３４…在庫情報データベース
１００…飲食店情報提供サーバ
２００…ユーザ端末
３００…飲食店端末
４００…他の飲食店情報提供サーバ 11 ... CPU
18 ... Storage unit 19 ... Communication unit 31 ... User information database 32 ... Restaurant information database 33 ... Reservation information database 34 ... Inventory information database 100 ... Restaurant information providing server 200 ... User terminal 300 ... Restaurant terminal 400 ... Other food and drink Store information providing server

Claims

User information about a user registered as a user on a first reservation site that can accept a service provider's usage reservation, and inventory information about inventory of the service provider's reservation frame assigned to the first reservation site. A memory unit to memorize and
A communication unit capable of communicating with the user terminal of the user and a server that provides a second reservation site capable of accepting usage reservations of the service provider.
A request for transmitting information regarding the availability of the reservation slot of the service provider is received from the user terminal via the first reservation site, and the availability of the reservation slot is determined based on the inventory information. When the reservation frame is out of stock, information regarding the presence or absence of the reservation frame in stock is received from the server via the second reservation site.
When the second reservation site has the inventory of the reservation frame, the information regarding the inventory of the second reservation site and the reservation frame is transmitted to the user terminal.
When a reservation request for the reservation frame is received from the user terminal via the second reservation site, the reservation frame is reserved at the second reservation site.
When the reservation frame is in stock at the plurality of the second reservation sites, it is not necessary to log in to the second reservation site among the plurality of second reservation sites in order to reserve the reservation frame. A control unit that preferentially sends information about the site to the user terminal,
Information processing device equipped with.

The information processing device according to claim 1.
The control unit receives information regarding the presence or absence of inventory of the reservation frame from the server before receiving the search request for the reservation frame on the first reservation site from the user terminal and transmitting the search result. Information processing device.

The information processing device according to claim 1 or 2.
The control unit simultaneously sends information indicating that the reservation frame is out of stock at the first reservation site and information indicating that the reservation frame is in stock at the second reservation site to the user terminal. Information processing device to transmit.

The information processing device according to any one of claims 1 to 3.
The control unit is an information processing device that transmits information indicating that the reservation frame has been reserved on behalf of the user at the second reservation site to the user terminal of the user.

The information processing device according to any one of claims 1 to 4.
The communication unit can communicate with the facility terminal owned by the service provider, and can communicate with the facility terminal.
The control unit is an information processing device that transmits information indicating that the reservation frame has been reserved on behalf of the user and information about the user at the second reservation site to the facility terminal of the service provider at the reservation destination. ..

User information about a user registered as a user on a first reservation site that can accept a service provider's usage reservation, and inventory information about inventory of the service provider's reservation frame assigned to the first reservation site. A memory unit to memorize and
A communication unit capable of communicating with the user terminal of the user and a server that provides a second reservation site capable of accepting usage reservations of the service provider.
A request for transmitting information regarding the availability of the reservation slot of the service provider is received from the user terminal via the first reservation site, and the availability of the reservation slot is determined based on the inventory information. When the reservation frame is out of stock, information regarding the presence or absence of the reservation frame in stock is received from the server via the second reservation site.
When the second reservation site has the inventory of the reservation frame, the information regarding the inventory of the second reservation site and the reservation frame is transmitted to the user terminal.
When a reservation request for the reservation frame is received from the user terminal via the second reservation site, the reservation frame is reserved at the second reservation site.
Equipped with a control unit
The storage unit stores, as the user information, identification information for a user registered as a user at the second reservation site to log in to the second reservation site.
When the control unit needs to log in to the second reservation site having the inventory of the reservation frame for the reservation of the reservation frame, the control unit uses the stored identification information to the second reservation site. An information processing device that logs in to and reserves the reservation frame.

User information about a user registered as a user on a first reservation site that can accept a service provider's usage reservation, and inventory information about inventory of the service provider's reservation frame assigned to the first reservation site. A memory unit to memorize and
A communication unit capable of communicating with the user terminal of the user and a server that provides a second reservation site capable of accepting usage reservations of the service provider.
A request for transmitting information regarding the availability of the reservation slot of the service provider is received from the user terminal via the first reservation site, and the availability of the reservation slot is determined based on the inventory information. When the reservation frame is out of stock, information regarding the presence or absence of the reservation frame in stock is received from the server via the second reservation site.
When the second reservation site has the inventory of the reservation frame, the information regarding the inventory of the second reservation site and the reservation frame is transmitted to the user terminal.
When a reservation request for the reservation frame is received from the user terminal via the second reservation site, the reservation frame is reserved at the second reservation site.
An information processing device including a control unit.
The storage unit stores identification information for the information processing device registered as a user at the second reservation site to log in to the second reservation site.
When the control unit needs to log in to the second reservation site having the inventory of the reservation frame for the reservation of the reservation frame, the control unit uses the stored identification information to the second reservation site. An information processing device that logs in to and reserves the reservation frame.

User information about a user registered as a user on a first reservation site that can accept a service provider's usage reservation, and inventory information about inventory of the service provider's reservation frame assigned to the first reservation site. Remember,
A request for transmitting information regarding the availability of the reservation frame of the service provider from the user terminal of the user via the first reservation site is received.
Based on the inventory information, it is determined whether or not the reservation frame is in stock.
Information on whether or not the reservation slot is in stock from the server that provides the second reservation site via the second reservation site that can accept the usage reservation of the service provider when the reservation slot is out of stock. Received
When the second reservation site has the inventory of the reservation frame, the information regarding the inventory of the second reservation site and the reservation frame is transmitted to the user terminal.
When a reservation request for the reservation frame is received from the user terminal via the second reservation site, the reservation frame is reserved at the second reservation site.
When the reservation frame is in stock at the plurality of the second reservation sites, it is not necessary to log in to the second reservation site among the plurality of second reservation sites in order to reserve the reservation frame. An information processing method for preferentially transmitting information about a site to the user terminal.

User information about a user registered as a user on a first reservation site that can accept a service provider's usage reservation, and inventory information about inventory of the service provider's reservation frame assigned to the first reservation site. Remember,
A request for transmitting information regarding the availability of the reservation frame of the service provider from the user terminal of the user via the first reservation site is received.
Based on the inventory information, it is determined whether or not the reservation frame is in stock.
Information on whether or not the reservation slot is in stock from the server that provides the second reservation site via the second reservation site that can accept the usage reservation of the service provider when the reservation slot is out of stock. Received
When the second reservation site has the inventory of the reservation frame, the information regarding the inventory of the second reservation site and the reservation frame is transmitted to the user terminal.
When a reservation request for the reservation frame is received from the user terminal via the second reservation site, the reservation frame is reserved at the second reservation site.
As the user information, identification information for a user registered as a user on the second reservation site to log in to the second reservation site is stored.
When it is necessary to log in to the second reservation site having the inventory of the reservation frame for the reservation of the reservation frame, the second reservation site is logged in using the stored identification information and the said Information processing method to reserve a reservation frame.

It is an information processing method using an information processing device.
User information about a user registered as a user on a first reservation site that can accept a service provider's usage reservation, and inventory information about inventory of the service provider's reservation frame assigned to the first reservation site. Remember,
A request for transmitting information regarding the availability of the reservation frame of the service provider from the user terminal of the user via the first reservation site is received.
Based on the inventory information, it is determined whether or not the reservation frame is in stock.
Information on whether or not the reservation slot is in stock from the server that provides the second reservation site via the second reservation site that can accept the usage reservation of the service provider when the reservation slot is out of stock. Received
When the second reservation site has the inventory of the reservation frame, the information regarding the inventory of the second reservation site and the reservation frame is transmitted to the user terminal.
When a reservation request for the reservation frame is received from the user terminal via the second reservation site, the reservation frame is reserved at the second reservation site.
The second offer the information processing apparatus the user registered in the storing identification information to log into the second reservation site,
When it is necessary to log in to the second reservation site having the inventory of the reservation frame for the reservation of the reservation frame, the second reservation site is logged in using the stored identification information and the said Information processing method to reserve a reservation frame.

For information processing equipment
User information about a user registered as a user on a first reservation site that can accept a service provider's usage reservation, and inventory information about inventory of the service provider's reservation frame assigned to the first reservation site. Steps to remember and
A step of receiving a request for transmitting information regarding the availability of inventory of the reservation frame of the service provider from the user terminal of the user via the first reservation site, and
A step of determining whether or not the reservation frame is in stock based on the inventory information,
Information on whether or not the reservation slot is in stock from the server that provides the second reservation site via the second reservation site that can accept the usage reservation of the service provider when the reservation slot is out of stock. And the steps to receive
When the second reservation site has inventory of the reservation frame, a step of transmitting information regarding the inventory of the second reservation site and the reservation frame to the user terminal, and
When a reservation request for the reservation frame is received from the user terminal via the second reservation site, a step of reserving the reservation frame at the second reservation site and a step of reserving the reservation frame.
When the reservation frame is in stock at the plurality of the second reservation sites, it is not necessary to log in to the second reservation site among the plurality of second reservation sites in order to reserve the reservation frame. A program that executes a step of preferentially transmitting information about a site to the user terminal.

For information processing equipment
User information about a user registered as a user on a first reservation site that can accept a service provider's usage reservation, and inventory information about inventory of the service provider's reservation frame assigned to the first reservation site. Steps to remember and
A step of receiving a request for transmitting information regarding the availability of inventory of the reservation frame of the service provider from the user terminal of the user via the first reservation site, and
A step of determining whether or not the reservation frame is in stock based on the inventory information,
Information on whether or not the reservation slot is in stock from the server that provides the second reservation site via the second reservation site that can accept the usage reservation of the service provider when the reservation slot is out of stock. And the steps to receive
When the second reservation site has inventory of the reservation frame, a step of transmitting information regarding the inventory of the second reservation site and the reservation frame to the user terminal, and
When a reservation request for the reservation frame is received from the user terminal via the second reservation site, a step of reserving the reservation frame at the second reservation site and a step of reserving the reservation frame.
As the user information, a step of storing identification information for a user registered as a user on the second reservation site to log in to the second reservation site, and a step of storing the identification information.
When it is necessary to log in to the second reservation site having the inventory of the reservation frame for the reservation of the reservation frame, the second reservation site is logged in using the stored identification information and the said A program that executes the steps to reserve a reservation slot.

For information processing equipment
User information about a user registered as a user on a first reservation site that can accept a service provider's usage reservation, and inventory information about inventory of the service provider's reservation frame assigned to the first reservation site. Steps to remember and
A step of receiving a request for transmitting information regarding the availability of inventory of the reservation frame of the service provider from the user terminal of the user via the first reservation site, and
A step of determining whether or not the reservation frame is in stock based on the inventory information,
Information on whether or not the reservation slot is in stock from the server that provides the second reservation site via the second reservation site that can accept the usage reservation of the service provider when the reservation slot is out of stock. And the steps to receive
When the second reservation site has inventory of the reservation frame, a step of transmitting information regarding the inventory of the second reservation site and the reservation frame to the user terminal, and
When a reservation request for the reservation frame is received from the user terminal via the second reservation site, a step of reserving the reservation frame at the second reservation site and a step of reserving the reservation frame.
A step of storing identification information for the information processing device registered as a user on the second reservation site to log in to the second reservation site, and
When it is necessary to log in to the second reservation site having the inventory of the reservation frame for the reservation of the reservation frame, the second reservation site is logged in using the stored identification information and the said A program that executes the steps to reserve a reservation slot.