JP6896960B2 - Merchant information provision system and its information provision method - Google Patents

Description

The present invention relates to a member store information providing system that provides evaluation information from a credit card user to a member store, and a method for providing the information.

Conventionally, it has been widely practiced to provide evaluation information for each store on a search site such as a restaurant on the Internet. When searching for a store that suits the purpose of use, the user often selects a store by referring to the evaluations and word-of-mouth of others written on this search site. However, there is a possibility that a person who receives the intention of the store intentionally raises the evaluation of the store or suppresses inconvenient information of the store that is also the sponsor on the search site side. Evaluation information is not always reliable. The evaluation information of the search site is a reference information for management for the store, but if a bad evaluation is given, the reputation will be damaged and it may affect the sales, and there is a tendency to be concerned about the disclosure of such information. There is also.

Therefore, in Patent Document 1, in order to ensure the objective validity of the evaluation, the credit card usage details are displayed and used on the client terminal of the user who actually used the store and settled with the credit card. A system is disclosed in which an evaluation for a store is input, the evaluation data is aggregated, and the evaluation data is provided to a client terminal.

Further, in Patent Document 2, while the user's honest impressions are fed back to the restaurant, the evaluation of the store is not directly provided by keeping it private to a third party, but fairness is provided. In order to maintain, a system is disclosed that indirectly provides an evaluation by providing the usage tendency of the same other person in the situation.

JP-A-2002-7637 Japanese Unexamined Patent Publication No. 2003-167971

However, in the evaluation method described in Patent Document 1, since the user who settled with the credit card evaluates the store after receiving the usage statement of the card at a later date, what is the evaluation when he / she is actually in the store? It is often different from the evaluation I wrote while remembering it after a while.
In addition, only the settler who sent the usage statement can enter the evaluation, and there is also a problem that the attendant who has not made the payment cannot enter the evaluation even though he / she used the same store. It was. Further, although the method described in Patent Document 2 balances the store side and the user, there remains a dissatisfaction that sufficient information is not disclosed to the user.

Therefore, in view of the above problems, the present invention provides a credit card member store with a system capable of collecting evaluation information from card payers and attendees who actually use the store. The purpose.

In order to solve the above problems, the member store information providing system of the present invention provides the following solution means.

A member store information providing system that provides information on a member store of a credit card company, and one or a plurality of computers constituting the member store information providing system can perform accounting at the actual store of the member store by the credit card. An online payment method for making an online payment from a user's terminal using a company's credit card, and a store terminal of the member store at the time of the online payment make a payment request including the billing amount of the accounting close to the customer's terminal. When the payment request acceptance is received from at least one terminal of the customer by transmitting all at once by the distance wireless communication means, the terminal is recognized as the payment person's terminal, and the terminal other than the payment person's terminal is the attendant. and terminal recognizing means, means for obtaining information of sit's for each of the payment information, the evaluation information for the merchant of the payer and the attended person from the terminal or the shop terminal of the customer from the settlement information It is characterized by including a means for acquiring evaluation information to be acquired .

Further, in the member store information providing system, if the attendant is a member of the credit card company and not the settler, the card usage statement of the attendee indicates the amount of money used at the member store on the day. It is characterized by adding zero usage details.

In addition, in the member store information providing system, if the attendant is not a member of the credit card company, a usage statement with zero usage amount on the day at the member store is sent to the e-mail address of the attendee. It is characterized by.

Further, in the member store information providing system, the evaluation information includes the evaluation points and comments of the user for the member store, and the comments are only in the public version open to general users and in the attendees or friends. It is characterized by including the in-house version published in.

Further, the member store information providing system is characterized by including means for enabling addition and deletion of the evaluation information input by the user.
Further, the member store information providing system classifies the evaluation points of the user for the member store according to a predetermined item of the profile based on the profile of the user registered in the credit card company. It is characterized by further including an evaluation information analysis means for analyzing evaluation information.

Further, in the member store information providing system, the analysis result provided by the evaluation information analysis means can be accessed by a general user who is not a member of the credit card via a search site for searching store information. It is characterized by.

Further, in the member store information providing system, the store terminal installed in the member store includes means for recording the conversation of the user at the member store, and records the information selected by the user from the record of the conversation. It is characterized in that it is acquired as the evaluation information.

In addition, the present invention, there is provided a merchant information providing method for providing information of merchant credit card company, one or more of constituting a merchant information providing system computer, in-store before Symbol merchants accounting, and step to the net settlement from the user of the terminal at the credit card company credit card, at the time of the previous Symbol net settlement, the shop terminal of the merchant, the settlement request including the billing of the accounting When a payment request acceptance is received from at least one of the customers by transmitting all at once to the customer's terminal by a short-range wireless communication means, the terminal is recognized as the payment person's terminal and other than the payment person's terminal. a step of acquiring the terminal and the step of recognizing the sit's terminal, the evaluation information from the terminal or the store terminal of the customer for the previous Symbol payer and the sit's merchants, from the evaluation information of the attended person It is characterized by performing the steps of acquiring information .

According to the present invention, it is possible to realize a system for a member store of a credit card to actually use the store and collect evaluation information from a card payer and an attendant.

It is a figure which shows the basic concept of the member store information provision system which concerns on embodiment of this invention. It is a figure which shows the functional structure of the member store information provision system which concerns on embodiment of this invention. It is a figure which shows one flow of the settlement information and evaluation information which concerns on embodiment of this invention. It is a figure which shows the processing flow of the evaluation information collection which concerns on embodiment of this invention. It is a figure which shows an example of the net settlement screen and the evaluation input screen which concerns on embodiment of this invention. It is a figure which shows the acquisition of the evaluation information by the conversation record in the store which concerns on embodiment of this invention. It is a figure which shows the processing flow of the use statement creation which concerns on embodiment of this invention. It is a figure which shows an example of the usage detail screen of the settlement person and the attendant which concerns on embodiment of this invention. It is a figure which shows an example of the evaluation information display screen linked from the usage statement which concerns on embodiment of this invention. It is a figure which shows an example of the analysis result display screen of the member store information site which concerns on embodiment of this invention.

Hereinafter, embodiments for carrying out the present invention (hereinafter, embodiments) will be described in detail with reference to the accompanying drawings. In the following figures, the same elements are numbered or coded throughout the description of the embodiments. Further, in the functional configuration diagram, the arrows between the functional blocks indicate the data flow direction or the processing flow direction.

(Basic concept)
FIG. 1 is an image diagram showing a basic concept of a member store information providing system (hereinafter, referred to as the present system) according to an embodiment of the present invention. As shown in the figure, general users often enter keywords such as restaurants from various search sites to search for a store that suits the purpose of use. Then, while obtaining information on the stores that hit on such a search site, the evaluations and reviews of the stores written on the search site are referred to. However, the information on such sites is not always the information from the people who used the store, so in this system, the store is actually visited to receive the products and services, and the payment is made with a credit card. Collect only performance information from customers who have made a payment.

Therefore, in this system, an "analysis button" is displayed in the information of each store displayed in the search results of such a search site, and when the searcher presses this analysis button, the "member store" operated by the credit card company You can jump to the "information site" to see the objective analysis information (aggregated information) of the store. This analysis information is objective because it is information from a user who actually made a payment with a credit card (hereinafter referred to as card payment) at the store. In addition, since the card payment person has registered his / her profile (personal information) with the credit card company, it is possible to analyze from various angles such as age, gender, place of residence, occupation, and annual income. For example, in the example of the figure, the evaluation points of the store are displayed by age group and gender as the analysis result. Of course, the evaluator's personal information will not be disclosed.

If a general user who is not a member of a credit card browses the analysis results and aggregated information of this member store information site through a search site affiliated with this system, and decides to use the store based on the analysis results. , You can make a store reservation from this member store information site. If the general user himself is a user (member) of the website of this credit card company, he / she can save the trouble of entering the address, name, contact information, etc. at the time of booking by entering the member ID and password.

On the other hand, a store user who is a card member shall input evaluation information (including comments) when making a payment with a card at the time of payment at the store. This evaluation information may be input from the payment screen of the terminal on the store side, but it can also be input from the payment screen of the user's own mobile terminal such as a smartphone. That is, it enables online payment at a physical store and inputs evaluation information from the online payment screen. By doing so, it is possible to obtain on-the-spot evaluation information of the user who actually used the store.

In addition, the evaluation information can be provided not only to the settler but also to friends, family members, colleagues, acquaintances, and the like who are present at the store together with the settler. Even if the payer pays for the attendant, the attendant can send the identifier (ID) of his / her mobile terminal to the store in the store so that the payer can pay the payment information. When inputting, the evaluation input screen can be received, and the evaluation information can be input from the screen. You may receive the transfer of the evaluation information input screen from the settler.

By doing so, it is possible to obtain evaluations not only from the settler but also from the attendants at once, and the data of the evaluation information can be increased at once. If the attendee is also a member of the same card, the profile can also be obtained. Furthermore, if you want to correct the evaluation or add or delete comments at a later date, access the member site provided by the credit card company from your home PC or tablet terminal, and from there you can view the card's Web usage details. You can make inquiries and make evaluations from the usage details.

(Functional configuration)
FIG. 2 is a diagram showing a functional configuration of a member store information providing system (this system) according to an embodiment of the present invention. As shown in the figure, this system is typically a member store analysis server 10 operated by a credit card company and a store site 20 (may be called a store server 20) operated by a store that is a member store of the credit card. ), The card member site 30, which is a website for card members operated by the same credit card company, and the member store information site 40, which is the portal site of the member store analysis server 10, are connected via the Internet or a dedicated network. It is composed of. In addition, the existing search site 50 for searching store information and the member store information site 40 can be connected. However, the above functional configuration is an example and is not limited to such a configuration. For example, a part or all of the functions of the member store analysis server 10 and the store server 20 may be integrated and configured by one or a plurality of computers.

A general user who is not a member of the credit card can access the system via the search site 50 by using the general user terminal 51. The card member can access the card member site 30 and the member store information site 40 through his / her own terminal. Hereinafter, the terminal of the card user who actually made the payment at the member store is referred to as the payment person terminal 31, and the terminal of the attendant who is present at the same store together with the card user is referred to as the attendant terminal 41. The settlement person terminal 31 and the attendant terminal 41 may be collectively referred to as a user terminal. The attendant may be a member of the same credit card, a member of another credit card, or a person who does not have the credit card itself. However, it is assumed that the settlement person terminal 31 and the attendant terminal 41 are portable terminals such as smartphones and tablet terminals. If the attendees are members of the same credit card, the attendant terminal 41 may also serve as the settlement person terminal 31.

The store site 20 has a reservation means 201 that accepts customer reservations via the Internet, and an online payment means 202 that can also settle purchased goods and services via the Internet. As a means for making an online payment, a payment screen is displayed on the user's mobile terminal or store terminal, and credit card information is input from the payment screen. If you have used the store before, you may register your credit card information. Of course, payment can be made by a method other than a credit card, such as bank transfer, cash on delivery, or electronic money, but the evaluation information in that case is not analyzed by the member store analysis server 10.

Actual stores such as restaurants do not support online sales, and therefore often do not have a payment screen for online payment on their own homepage, etc. In that case, the online payment means 202 of the store site 20 The credit card information and the amount billed to the customer (usage amount) are transmitted to the member store analysis server 10, the payment means 101 of the member store analysis server 10 acts on behalf of the subsequent payment procedure, and notifies the store of the payment result. You may do so.

The store terminal 21 is a store-side terminal installed in a member store, and in addition to presenting information in the store to customers, it also has a credit card reader function and a function of communicating with a customer's mobile terminal by short-range wireless communication. have. A customer who does not have a mobile terminal can not only present a credit card to make a payment through the store terminal 21, but also directly access the store site 20 to make an online payment without presenting the credit card. The store terminal 21 may also have a function of reading a barcode or the like on a receipt at the time of checkout. In addition, a plurality of store terminals 21 may be installed in the store, and may be installed at the store entrance, the cash register counter, the key points of the audience seats, the key points, or may be carried by the clerk.

The card member site 30 is a website for providing services for credit card members via the Internet, and provides card usage details (web usage details), changes payment methods for installment payments, revolving credits, etc., and registration. Provides services such as changing information and using points. In particular, in this system, the usage statement display means 301 for displaying the Web usage statement is important.

The member store information site 40 acquires the evaluation information of the card payment person for the store from the payment person terminal 31 and the store terminal 21. In the case of online payment, the evaluation information shall be input together with the payment information such as the card number and the expiration date from the card payment screen, for example. At this time, it is not necessary to show the credit card, and the store site 20 can be accessed from the store seat via the Internet and payment information can be input. That is, it is assumed that online payment can be performed even for payment at a physical store. Further, when the user does not have a mobile terminal, the credit card can be presented to the store side as in the conventional case, and the evaluation information can be input from the display screen of the store terminal at that time.

When the attendee also makes a card payment (in the case of splitting the bill), the payment screen is also displayed on the terminal of the attendant, and the evaluation information can be input by the same method as described above. If the attendee does not make a card payment (when the payer takes care of it or replaces it), the attendant's mobile terminal is communicated with the store terminal by short-range wireless communication (NFC: Near Field Communication), etc. , If the ID of the own mobile terminal is transmitted to the store terminal, the evaluation information input screen can be received. This situation is shown in FIG.

In the example of FIG. 3, five people, Mr. A, Mr. B, Mr. C, Mr. D, and Mr. E, visit the restaurant together, and Mr. A collectively pays the price by card payment at the time of accounting. In this case, each person's terminal communicates with the store terminal 21 in the following steps and notifies the store side that it is visiting the store.

First, in step 1, the ID of each mobile terminal (user terminal) is transmitted to the store terminal 21. Then, in step 2, at the time of accounting, the store terminal 21 simultaneously transmits a settlement request including the billed amount to each terminal. Next, in step 3, when the settlement request acceptance is received from the settlement requester terminal 31 (in this case, Mr. A) of at least one of the customers, this terminal is recognized as the settlement person's terminal. Other terminals that have not accepted the payment request are recognized as the terminals of the attendants. If there are multiple payers, make sure that the total payment amount of each terminal matches the billing amount. In addition, if everyone accepts the settlement request, the bill will be split equally. However, if there are multiple settler as described above, each settler shall be a member of the same type of credit card.

When the payment is completed, the store terminal 21 notifies the member store information site 40 of the completion of the payment in step 4. In step 5, the member store information site 40 transmits an evaluation information input screen as a store evaluation request (questionnaire) to each terminal. Finally, in step 6, the evaluation information is transmitted from the terminal of each person who received the evaluation request to the member store information site 40. In this way, evaluation information can be obtained from all the attendees.

Returning to FIG. 2, the member store information site 40 includes an evaluation information acquisition means 401 that acquires evaluation information from the customer's mobile terminal or store terminal 21 as described above. Then, the member store information site 40 passes the acquired evaluation information to the member store analysis server 10.

As shown in the figure, the member store analysis server 10 includes a payment means 101, a usage history DB 102, a customer information DB 103, a member store information DB 104, an evaluation information collecting means 105, an evaluation information DB 106, and an attendant extraction means 107. The usage details creating means 108, the evaluation information analysis means 109, and the evaluation information analysis DB 110 are provided.

The payment means 101 receives an online payment request from the store site 20 and performs necessary processing (authentication, check of usage limit, etc.) for payment by credit card. Although not shown, the payment means 101 also handles ordinary payment by presenting a credit card at a cash register or the like. The matter for which the settlement has been completed is assigned a settlement processing number and recorded in the usage history DB 102 for each customer.

The customer information DB 103 stores information registered by the customer with the credit card company. Registration information generally includes, for example, customer number (ID), name, address, telephone number, email address, gender, date of birth, withdrawal bank account, occupation, job title, annual income, family structure, etc. is there.

The member store information DB 104 stores the registration information registered by the member store with the credit card company. The registration information includes information such as a member store number (ID), a name, an address, a representative, an industry, a homepage URL, business hours, and traffic access.

The evaluation information collecting means 105 collects the evaluation information of the member stores from the evaluation information acquisition means 401 of the member store information site 40, and stores the evaluation information of the member stores in the evaluation information DB 106 for each member store. At this time, the customer number in which the evaluation is entered is also included.

The attendant extraction means 107 receives the payment information from the payment means 101 and the evaluation information from the evaluation information collecting means 105, and extracts the attendee information for each payment processing number. As for the information of the attendees, the number of users and the identification information of each person are acquired from the mobile terminal ID of the attendees other than the settler included in the evaluation information. If the attendee is a member of the same credit card, the customer number of the attendant is also obtained from the customer information DB. If the attendee is not a member of the same credit card, a temporary identification number will be given.

When there is an inquiry from the customer, the usage statement creating means 108 reads the usage history DB 102 and creates the customer's card usage statement (Web usage statement). The Web usage statement at this time may include a GUI button or the like for referring to the evaluation information for each usage item. In addition, the usage statement creating means 108 creates a "usage statement" with a usage amount of "zero" for the attendant of the card member, and adds it to the card usage statement of the attendant. Also, for attendees who are not card members, a "usage statement email" with a usage amount of "zero" is created and sent to the attendant terminal 41 (shown by the alternate long and short dash line in FIG. 2). This email is also sent to the settler.

When the attendee clicks the "evaluation information button" of this usage statement or the URL included in the usage statement email, the date and time of use of the store, the settler, the attendant, and the evaluation and comment of the settler and the attendant are displayed. The URL. This comment information may be provided with a public version that is open to the public and an in-companion version that is open only to peers. The in-house version will be disclosed only to the attendees, etc., and will not be disclosed to other users. Attendees (including settlers) can add or delete comments by looking at this evaluation information. In addition, a post button to another SNS (Social Networking Service) site may be included so that information on stores and dishes and conversation contents between attendees can be shared with friends other than attendees. A specific example of this Web usage statement will be described later.

The evaluation information analysis means 109 analyzes and aggregates the evaluation information accumulated in the evaluation information DB 106 for each member store. The customer profile of the customer information DB 103 is used for this aggregation. For example, the evaluation points for the store can be classified according to the age, gender, annual income, etc. of the customer. Then, the analyzed and aggregated evaluation information is stored in the evaluation information analysis DB 110, and is disclosed to the members by the analysis result display means 402 of the member store information site 40. It can be accessed from general users who are not card members and from the search site 50. However, it goes without saying that personal information that can identify the evaluator is not included. A specific example of the evaluation analysis result screen will be described later.

As mentioned above, the above-mentioned functional configuration of this system is just an example, and even if one functional block (database and functional processing unit) is divided or a plurality of functional blocks are collectively configured as one functional block. Good. In each function processing unit, the CPU (Central Processing Unit) built into the device reads computer programs stored in storage devices such as ROM (Read Only Memory), flash memory, SSD (Solid State Drive), and hard disk. , Realized by a computer program executed by the CPU. That is, each function processing unit reads and writes necessary data such as a table from a database (DB; Data Base) stored in a storage device or a storage area in a memory by this computer program, and is related in some cases. It is realized by controlling the hardware (for example, input / output device, display device, communication interface device). Further, the database (DB) in the embodiment of the present invention may be a commercial database, but it also means a mere collection of tables and files, and the internal structure of the database itself does not matter.

(Evaluation information collection process)
FIG. 4 is a diagram showing a processing flow of evaluation information collection. This process is mainly performed by the evaluation information collecting means 105 of the member store analysis server 10. In the subsequent processing flow chart (flow chart), the processing order of each step may be changed as long as the relationship between the input and the output of each step is not impaired.

First, in step S10, the evaluation information collecting means 105 acquires the payment information from the payment means 101 and the evaluation information from the member store information site 40. Next, in step S11, it is checked whether or not there is evaluation information from the settler. If there is evaluation information of the settlement person, in step S12, the profile of the settlement person is read from the customer information DB 103, and the acquired evaluation information is associated with the profile of the settlement person and recorded in the evaluation information DB 106.

Next, in step S13, the evaluation information collecting means 105 acquires the information of the attendees from the evaluation information. If there is no attendant or the evaluation information from the attendant cannot be obtained (step S14: N), the process is terminated as it is. If there is an attendant and the evaluation information can be obtained, the process proceeds to step S15, and it is determined whether or not the attendant is a member of this card. Whether or not you are a member of this card can be confirmed by having the attendant enter the card number or registered telephone number in the evaluation information. Alternatively, the settler may be asked to enter the information of the attendant.

When the attendant is also a member of the card, in step S16, the profile of the attendant is read from the customer information DB 103, and the acquired evaluation information is linked to the profile of the attendant and recorded in the evaluation information DB 106. Then, the processes of steps S15 and S16 are repeated for all other attendees. In this way, the evaluation information collecting means 105 stores the evaluation information of the member store input by the settler and the attendant together with the profile of the evaluator in the database.

FIG. 5 is a diagram showing an example of an online payment screen on the store site 20 and an evaluation input screen on the member store information site 40. As already mentioned, in this system, even card payments for the use of physical stores can be made online. Of course, you can also show your credit card and make the same payment as before. However, even in that case, it is desirable to do everything on the online payment screen, considering the time and effort required to sign the PIN at the cash register and fill out the questionnaire.

When making an online payment, the customer simply accesses the store's payment screen from his / her mobile terminal without presenting a credit card, and simply inputs the necessary items from the online payment screen 200 as shown in the upper part of FIG. Is completed. If you register your credit card at the store, you can save the trouble of entering the card number and so on.

When the payment is completed, the evaluation input screen 400 as shown in the lower part of FIG. 4 is transmitted to the terminal of the payment person. If there is an attendant, the same input screen is sent to the attendant's terminal. For attendees who do not have a mobile terminal, a similar input screen is displayed on the nearby store terminal 21. In either case, the settler and the attendant input the items as shown in the figure from the transmitted evaluation input screen. The evaluation input screen 400 is an example of the evaluation information acquisition means 401.

In the example at the bottom of FIG. 4, it is desirable to have the evaluation input screen 400 sent to the terminal of the settler input the number of people present at the store, the purpose of use, the reason for learning about this store, and the like. Along with the input, it is shown that the evaluation points for each item are calculated by touching the own evaluation for each evaluation item from the input area 401a, and the free comment is further input from the input area 401b. It is desirable that the evaluation input screen 400 is also displayed on the store terminal 21 having a large screen size as much as possible so that even elderly people can easily operate it. Further, if the store terminal 21 or the user's mobile terminal supports voice input, the comment may be input by voice.
If the attendee is not a member of this card, input fields such as gender and age may be added to the evaluation input screen 400.

For customers who are not good at operating terminals, the clerk may input the data on their behalf. At that time, the age of the customer and the like may be input by the clerk visually. The information entered by the clerk shall be sent after the customer confirms it. It is desirable to provide a "transfer button to attendees" 401c on the screen of the settler for those who are present and do not communicate their mobile terminals with the store terminals.

However, for customers who have trouble inputting evaluation points or writing comments one by one from the evaluation input screen 400 as shown in FIG. 5, another means of inputting evaluation information can be considered. For example, FIG. 6 is an image diagram showing acquisition of evaluation information by conversation records in a store.
In this figure, with the permission of the customer, the store terminal records the customer's conversation within the specified time at a banquet etc. at the store, converts it into voice text, and displays it on the store terminal and each mobile terminal. To do. Then, the customer selects the part to be conveyed to the store by tracing it on the screen, and the character information of the selected part is recorded as the evaluation information. At this time, a known conversation analysis technique may be used to create a summary of the conversation or delete information irrelevant to the store to facilitate selection of evaluation information.

Here, since the customer's mobile terminal serves as a microphone, it is possible to identify who spoke from the ID of the mobile terminal. Of course, it goes without saying that the conversation record itself is deleted immediately after the banquet. In the example of the figure, it is shown that the character information in the underlined part of the conversation record is recorded as the evaluation information. The selection of the conversation record is another example of the evaluation information acquisition means 401, and the system can also acquire the evaluation information by such means.

(Usage details creation process)
FIG. 7 is a diagram showing a processing flow for creating usage details. This process is mainly performed by the usage statement creating means 108 of the member store analysis server 10. First, in step S20, the usage statement creating means 108 acquires the customer's card usage history from the usage history DB 102, and acquires the evaluation information of the member store recorded in the usage history from the evaluation information DB 106. Next, in step S21, a usage statement is created from the usage history. At this time, the following processing is performed for each item (processing number) of the usage history.

First, in step S22, the information of the attendees corresponding to the processing number of the usage history is acquired from the evaluation information. If there is no attendant (step S23: N), the process jumps to step S28.
If there is an attendant (step S23: Y), in step S24, it is checked whether or not the attendant is a member of the card. In the case of a member of this card, in step S25, the member ID of the attendant is specified, and the usage statement of zero usage amount is added to the Web usage statement of the attendant. By logging in to the member site of the credit card company and checking his / her Web usage details, the attendant can know the usage information of the store that he / she attended but did not pay. From this Web usage statement, it is possible to know the evaluation information of the store of oneself and other attendants.

On the other hand, if the attendant is not a member of this card (step S24: N), in step S26, a usage statement with zero usage amount is created as in the above case, but in this case, the created usage statement is created on the member site. Send directly to the attendees by email instead of the screen format of.
The e-mail address of the attendant can be obtained from the store terminal 21 that communicates with the mobile terminal of the attendant or when the settlement person transfers the evaluation information to the attendant. When the attendee who receives this e-mail clicks the URL written there, he / she is given the authority to temporarily access the member store analysis server 10 and see the evaluation information of the attendant, just like a card member. , You can add and remove comments. Therefore, even if the member is not a member of this card, the attendant can obtain the same status as the member of this card with respect to the usage history of the store in which he / she was present.

Then, in step S27, the processes of steps S24, S25, and S26 are repeated for all the other attendees. Further, in step S28, if there is an unprocessed matter for all the usage history items, the process returns to step S22 and the same processing is repeated.

In this way, the usage statement creating means 108 creates a usage history of the member site for the settler and the attendees of the members of the card, and directly emails the attendants who are not the members of the card. By transmitting, all attendees can share the same evaluation information.

(Screen example)
FIG. 8 is a diagram showing an example of a usage statement screen of the settler and the attendant. The upper part of FIG. 8 shows the usage statement screen 300 on the member site of the settler. The lower part of FIG. 8 shows a usage statement screen 310 on the member site when the attendant is a member of this card. The information obtained is the same even if the attendant is not a member of this card.

In the example of the usage statement screen 300 in the upper part of FIG. 8, it is recorded in the usage statement 302 that 43,200 yen was settled by card at "○○ Shinjuku Main Store" on August 10. The "evaluation information" 303 button is displayed on the right side of the usage statement 302, and when this button is pressed, the evaluation information input at the store on the day is displayed as shown in FIG. 9 below. In addition, comments can be added / deleted and posted to other SNSs from this evaluation information screen. The usage statement screen 310 of the attendant in the lower part of FIG. 8 is basically the same, but the usage amount is zero on the usage statement 312 on August 10. This indicates that he was present but the bill was paid by another person.

FIG. 9 is a diagram showing an example of an evaluation information display screen linked from the usage details. This screen is one of the screens provided by the member store information site 40, and is an ancillary function of the usage statement display means 301. As shown in the figure, this screen is divided into upper and lower parts, and the upper screen 410 is open to general users, but the lower screen 420 surrounded by the dotted line is only for the participants (settlement and attendants) of the day. It will be published.

On the screen 410, the evaluation points input by the five family members at the store on the day are displayed in the form indicated by the reference numeral 411. In addition, the comment input on the day is displayed in the form indicated by reference numeral 412. There may be two types of comments, a public version comment that is open to general users and a companion version comment. In-house comments will be open only to participants on the day. Public comments do not display dates to avoid personal identification. Any comment can be added by pressing buttons 413 and 422, and can be deleted by pressing buttons 414 and 423. However, only participants on the day can add or delete comments. If you press the "Post to SNS button" 416 or 425, you can post the contents of this screen to the SNS and share it with other friends who did not attend. You can also make a new reservation for this store by pressing buttons 415 and 424. Although not shown, it is possible to transition from the screen 410 or 420 to the analysis result screen described in the next figure.

FIG. 10 is a diagram showing an example of an analysis result display screen of the member store information site 40. The illustrated analysis result display screen 430 is an example of the analysis result display means 402. As already mentioned, since this system is based on the collection of evaluation information of the settler by credit card, it is possible to analyze the collected evaluation information from various angles for each profile of the settler. Specifically, the evaluation information is analyzed according to the age, gender, residential area, annual income, occupation, etc. of the settler. In addition, since the date and time when the store was used, the amount of money used, the number of people used, the purpose of use, etc. can be obtained from the evaluation information linked to the usage details, analysis using such information is also possible.

Graph 431 shown in the upper part of FIG. 10 shows the comprehensive evaluation points of stores by age group and gender. The vertical axis of the graph can be subdivided into not only the comprehensive evaluation but also the food, price, atmosphere of the store, clerk, access, and the like. In addition, the evaluation period displayed in the graph can also be specified as "past 3 months", "past 6 months", "past 1 year", "designated year", "all", etc., and only the latest evaluation is viewed. This is useful when you want to see changes in evaluation over a long period of time. In addition to "age / gender", the horizontal axis of the graph can also be specified as "time", "annual income", "usage amount", "number of users", etc. throughout the year. By analyzing such evaluation information, the user of this system can selectively obtain not only the average evaluation but also the evaluation information of the user who has something in common with himself / herself.

Further, in the analysis of this evaluation information, useful data can be presented not only by the user but also by the store manager and the like. For example, graph 432 in the middle of FIG. 10 is a graph showing how the average unit price of a customer changes depending on the number of users. Further, the graph 433 in the lower part of FIG. 10 is a graph showing the number of times the customer uses the service by month. Store managers can formulate future sales strategies by referring to such data. Of course, only the customers who settled with a credit card appear in the analysis results, but in the future, when the era when everyone has a credit card comes, the data will increase more and more and it may become more useful management information. Highly sexual.

(Effect of embodiment)
According to this system, online payment by credit card is possible at the time of payment at the actual store of the member store, and at the time of this online payment, the settlement person is asked to input the evaluation for the member store, so that this store is actually used. It is possible to obtain evaluations from users and attendees who have used the service. Evaluation can be entered not only by the settler who settled with a credit card, but also by the attendees who used the store together, so more evaluation data can be collected. The evaluation result can be analyzed based on the profile registered with the user's credit card company. This analysis result can be viewed not only by credit card members but also by general users from search sites and the like.

In addition, a Web usage statement with a usage amount of zero is sent to the attendees who are not the settler, and comments can be added or deleted from the Web usage statement. There are two types of comments, one is a public version that is open to the public and the other is an in-companion version that is open only to the inside of the group. Sharing to SNS is also possible. In addition, for users who find it troublesome to input evaluation information one by one, it is possible to create evaluation information from conversation records at stores.

Therefore, the user of this system can utilize not only the review information based on the user's subjectivity but also the objective usage record information as the decision-making information when selecting a store. Credit card companies can expect the effect of attracting customers to their Web pages and the improvement of services for members. In addition, for member stores, the effect of attracting customers can be expected from highly reliable usage record information. In addition, useful data of management strategy can be acquired. In addition, for existing information retrieval sites, it can be expected that the convenience of users will be improved because the amount of information described will increase.

In the above embodiment, the case where the credit card member store is a restaurant store as a typical example has been mainly described, but stores other than restaurants (for example, hotels / inns, travel agencies, transportation facilities) have been described. Etc.), it is clear that it is also applicable.

Although the present invention has been described above using the embodiments, it goes without saying that the technical scope of the present invention is not limited to the scope described in the above embodiments. It will be apparent to those skilled in the art that various changes or improvements can be made to the above embodiments. Further, it is clear from the description of the scope of claims that the form to which such a modification or improvement is added may be included in the technical scope of the present invention. In the above embodiment, the present invention has been described as an invention of a product in the member store information providing system, but the present invention can also be regarded as an invention of a member store information providing method.

10 Merchant analysis server 20 Store site (store server)
21 Store terminal 30 Card member site 31 Settlement person terminal 40 Member store information site 41 Attendant terminal 50 Search site 51 General user terminal 101 Payment method 102 Usage history DB
103 Customer information DB
104 Merchant information DB
105 Evaluation information collecting means 106 Evaluation information DB
107 Attendant extraction means 108 Usage details creation means 109 Evaluation information analysis means 110 Evaluation information analysis DB
200 Online payment screen of store site 201 Reservation means 202 Online payment means 300 Usage details screen of the settler of the member site 301 Usage details display means 310 Usage details screen of attendees of the member site 400 Evaluation information input screen of the member store information site 401 Evaluation information acquisition means 402 Analysis result display means 410,420 Evaluation information display screen of member store information site 430 Analysis result display screen of member store information site

Claims (9)

It is a member store information provision system that provides information on member stores of credit card companies.
One or more computers constituting the member store information providing system
An online payment method that allows the payment at the actual store of the member store to be made online from the user's terminal with the credit card of the credit card company.
At the time of the online payment, the store terminal of the member store simultaneously transmits a payment request including the billing amount of the accounting to the customer's terminal by a short-range wireless communication means, and from at least one of the customers' terminals. When receiving a payment request acceptance, a means for recognizing the terminal as a payment person's terminal and recognizing a terminal other than the payment person's terminal as an attendant's terminal.
And the evaluation information acquisition means for acquiring the evaluation information with respect to the merchants of the payer and the attended person from the terminal or the store terminal of the customer,
A means for acquiring the information of the attendee from the evaluation information, and
A member store information provision system characterized by being equipped with. If the attendant is a member of the credit card company and is not the settler, the attendant's card usage statement is characterized by adding a usage statement with zero usage amount on the day at the member store. The member store information providing system according to claim 1. The second aspect of claim 2, wherein if the attendant is not a member of the credit card company, a usage statement of zero usage amount on the day at the member store is sent to the attendant's e-mail address. Merchant information provision system. The evaluation information includes the evaluation points and comments of the user for the member store, and the comments include a public version to be disclosed to general users and an in-companion version to be disclosed only to the attendants or colleagues. The member store information providing system according to claim 2 or 3. The member store information providing system according to claim 3 or 4, further comprising means for enabling addition and deletion to the evaluation information input by the user. An evaluation information analysis means for analyzing the evaluation information by classifying the evaluation points of the user for the member store according to a predetermined item of the profile based on the profile of the user registered in the credit card company. The member store information providing system according to claim 4, further comprising. The analysis result provided by the evaluation information analysis means is made accessible to general users who are not members of the credit card via a search site for searching store information, according to claim 6. Merchant information provision system. The store terminal installed in the member store is provided with means for recording the conversation of the user at the member store, and is characterized in that the information selected by the user is acquired as the evaluation information from the recording of the conversation. The member store information providing system according to any one of claims 1 to 7. It is a member store information provision method that provides information on member stores of credit card companies.
One or more computers that make up the member store information provision system
Accounting in-store before Symbol merchants, and step to the net settlement from the user of the terminal at the credit card company credit card,
At the time of the previous Symbol net settlement, the shop terminal of the merchant, sent en masse by short-range wireless communication means the settlement request including the billing of accounting to the customer's terminal, at least one of the terminal out of the customer When receiving a payment request acceptance from, the step of recognizing the terminal as the terminal of the payment person and recognizing the terminal other than the terminal of the payment person as the terminal of the attendant,
And the step of acquiring the evaluation information from the terminal or the store terminal of the customer for the previous Symbol payer and the merchants of the attended person,
The step of acquiring the information of the attendee from the evaluation information and
Merchant information provision method characterized by executing.

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