JP6845954B1 - Information processing system, information processing device, information processing method and program - Google Patents

Information processing system, information processing device, information processing method and program Download PDF

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JP6845954B1
JP6845954B1 JP2020048287A JP2020048287A JP6845954B1 JP 6845954 B1 JP6845954 B1 JP 6845954B1 JP 2020048287 A JP2020048287 A JP 2020048287A JP 2020048287 A JP2020048287 A JP 2020048287A JP 6845954 B1 JP6845954 B1 JP 6845954B1
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康平 福▲崎▼
康平 福▲崎▼
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Abstract

【課題】ショップでの売れ筋商品や人気店の状況に応じて最適な配送ルートを探索可能とする。【解決手段】情報処理装置100において、商品配送を担う配送業者および前記商品配送を受ける店舗の各情報と、前記店舗での商品の売上情報とを保持する情報保持部110と、前記各情報が示す前記配送業者および前記店舗それぞれの各所在地と、前記店舗それぞれの前記売上情報が示す前記商品の市場ニーズとに基づき、前記配送業者による前記商品配送の対象商品のうち前記市場ニーズが相対的に高い商品の優先配送を、当該商品の取扱い店舗それぞれに行う配送ルートを生成するルート生成部120を備える構成とする。【選択図】図2PROBLEM TO BE SOLVED: To search for an optimum delivery route according to the situation of a popular product or a popular store in a shop. SOLUTION: In an information processing device 100, an information holding unit 110 for holding information on a delivery company responsible for product delivery and a store receiving the product delivery, and information on sales of the product at the store, and each of the information Based on the respective locations of the delivery company and the store, and the market needs of the product indicated by the sales information of each store, the market needs of the products to be delivered by the delivery company are relatively relative. It is configured to include a route generation unit 120 that generates a delivery route for preferential delivery of high-priced products to each store handling the product. [Selection diagram] Fig. 2

Description

本開示は、情報処理システム、情報処理装置、情報処理方法及びプログラムに関する。 The present disclosure relates to information processing systems, information processing devices, information processing methods and programs.

物流業務において最短ルートを探索し、配送時間の短縮やそれに伴う業務効率の改善を図る動きは従来から存在する。特に、電子商取引の顕著な伸びに伴い、商品配送の需要が爆発的に増加している昨今、配送ルート最適化に関するニーズは高まっている。 There has been a movement to search for the shortest route in the logistics business, shorten the delivery time, and improve the business efficiency accordingly. In particular, with the remarkable growth of electronic commerce, the demand for product delivery is increasing explosively, and the need for delivery route optimization is increasing.

例えば、特許文献1には、調達物流ネットワークの最適化計算を実施するための運搬ルート生成装置及び運搬ルート生成方法、並びにこの運搬ルート生成装置を備える物流ネットワーク最適化装置であって、運搬ルート内で選択された複数の仕入先について、立寄り順序と各仕入先への立寄り回数とを決定する立寄り回数決定部と、前記複数の仕入先のうち荷量が最大の仕入先に対して、荷物の引取り作業時間が平準化するよう荷物の引取りタイミングを決定し、当該引取りタイミングに基づき他の仕入先に対する荷物の引取りタイミングを決定するタイミング決定部を有する運搬ルート生成装置、が提案されている。 For example, Patent Document 1 describes a transportation route generation device and a transportation route generation method for carrying out an optimization calculation of a procurement distribution network, and a distribution network optimization device including the transportation route generation device in the transportation route. For the plurality of suppliers selected in step 1, the number of visits determination unit that determines the order of visits and the number of visits to each supplier, and the supplier with the largest load among the plurality of suppliers. Therefore, a transportation route generation having a timing determination unit that determines the baggage pick-up timing so that the baggage pick-up work time is leveled, and determines the baggage pick-up timing for other suppliers based on the pick-up timing. A device, has been proposed.

特開2008−168966号公報Japanese Unexamined Patent Publication No. 2008-168966

ところが、配送対象の属性は様々であり、単純に配送先が近い順に、或いは最短ルートで配送を行った場合、その配送物を運搬する者、当該配送物を受け取る者、或いは当該運搬物を送り出す者、など種々のステークホルダーそれぞれで不都合や不満が生じるケースもある。 However, there are various attributes of the delivery target, and when the delivery is simply made in the order of the closest delivery destination or by the shortest route, the person who carries the delivery, the person who receives the delivery, or the person who sends out the delivery. In some cases, inconveniences and dissatisfaction may occur among various stakeholders such as persons.

例えば、市場ニーズが非常に高い配送物(例:店舗等での売れ筋商品)である場合、その配送オーダーが、運搬者に繰り返し発注され、短期間に集中することになる。勿論、市場ニーズは配送物により、又時期や天候などにより異なりうるため、その配送オーダーの頻度にも差異/変動が生まれやすい。 For example, in the case of a delivery product with very high market needs (eg, a hot selling product in a store or the like), the delivery order is repeatedly placed by the carrier and concentrated in a short period of time. Of course, market needs can vary depending on the delivery, time and weather, so the frequency of delivery orders is also likely to vary / fluctuate.

上記のような状況に対して従来技術を適用しても、市場ニーズ(や運搬者の数)の高低や変動にかかわらず、単純なオーダー順、或いは最短ルートでの配送が実行されるのみで、市場ニーズに応じた配送業務は遂行できない。このことは、特に市場ニーズの高い配送物に関して配送の滞留を招きやすく、各ステークホルダーにとって好ましくない。 Even if the conventional technology is applied to the above situation, delivery is simply performed in order of order or by the shortest route regardless of the level and fluctuation of market needs (and the number of carriers). , Delivery operations that meet market needs cannot be performed. This is not preferable for each stakeholder because it tends to cause stagnation of deliveries, especially for deliveries with high market needs.

そこで、本開示は、上述した事情に鑑みてなされたもので、ショップでの売れ筋商品や人気店の状況に応じて最適な配送ルートを探索可能とする情報処理システム、情報処理装置、情報処理方法及びプログラムを提供することを目的とする。 Therefore, this disclosure is made in view of the above-mentioned circumstances, and is an information processing system, an information processing device, and an information processing method that enable a search for an optimum delivery route according to the conditions of top-selling products and popular stores in a shop. And to provide the program.

上記の課題を解決するために、本開示の情報処理システムは、商品配送を担う配送業者および前記商品配送を受ける店舗の各情報と、前記店舗での商品の売上情報とを保持する情報保持部と、前記各情報が示す前記配送業者および前記店舗それぞれの各所在地と、前記店舗それぞれの前記売上情報が示す前記商品の市場ニーズとに基づき、前記配送業者による前記商品配送の対象商品のうち前記市場ニーズが相対的に高い商品の優先配送を、当該商品の取扱い店舗それぞれに行う配送ルートを生成するルート生成部と、を備える。 In order to solve the above problems, the information processing system of the present disclosure is an information holding unit that holds information on each delivery company responsible for product delivery and the store receiving the product delivery, and sales information of the product at the store. Of the products targeted for product delivery by the delivery company, based on the respective locations of the delivery company and the store indicated by the information and the market needs of the product indicated by the sales information of each store. It is provided with a route generation unit that generates a delivery route for preferential delivery of products with relatively high market needs to each store handling the product.

また、本開示の情報処理装置は、商品配送を担う配送業者および前記商品配送を受ける店舗の各情報と、前記店舗での商品の売上情報とを保持する情報保持部と、前記各情報が示す前記配送業者および前記店舗それぞれの各所在地と、前記店舗それぞれの前記売上情報が示す前記商品の市場ニーズとに基づき、前記配送業者による前記商品配送の対象商品のうち前記市場ニーズが相対的に高い商品の優先配送を、当該商品の取扱い店舗それぞれに行う配送ルートを生成するルート生成部と、を備える。 Further, the information processing device of the present disclosure indicates an information holding unit that holds information on a delivery company responsible for product delivery and a store that receives the product delivery, and information on sales of the product at the store, and each of the information. Based on the respective locations of the delivery company and each of the stores and the market needs of the products indicated by the sales information of each of the stores, the market needs of the products to be delivered by the delivery company are relatively high. It is provided with a route generation unit that generates a delivery route for preferential delivery of the product to each store handling the product.

また、本開示の情報処理方法は、情報処理装置が、商品配送を担う配送業者および前記商品配送を受ける店舗の各情報と、前記店舗での商品の売上情報とを保持し、前記各情報が示す前記配送業者および前記店舗それぞれの各所在地と、前記店舗それぞれの前記売上情報が示す前記商品の市場ニーズとに基づき、前記配送業者による前記商品配送の対象商品のうち前記市場ニーズが相対的に高い商品の優先配送を、当該商品の取扱い店舗それぞれに行う配送ルートを生成する。 Further, in the information processing method of the present disclosure, the information processing apparatus holds information on the delivery company responsible for product delivery and the store receiving the product delivery, and the sales information of the product at the store, and the information is used. Based on the respective locations of the delivery company and the store, and the market needs of the product indicated by the sales information of each store, the market needs of the products to be delivered by the delivery company are relatively relative. Generate a delivery route that gives priority delivery of high-priced products to each store that handles the products.

また、本開示のプログラムは、商品配送を担う配送業者および前記商品配送を受ける店舗の各情報と、前記店舗での商品の売上情報とを保持する情報処理装置に、前記各情報が示す前記配送業者および前記店舗それぞれの各所在地と、前記店舗それぞれの前記売上情報が示す前記商品の市場ニーズとに基づき、前記配送業者による前記商品配送の対象商品のうち前記市場ニーズが相対的に高い商品の優先配送を、当該商品の取扱い店舗それぞれに行う配送ルートを生成する処理を実行させる。 Further, in the program of the present disclosure, the delivery indicated by the respective information to an information processing device that holds the information of the delivery company responsible for the product delivery and the store receiving the product delivery and the sales information of the product at the store. Based on the respective locations of the trader and each of the stores and the market needs of the products indicated by the sales information of each of the stores, among the products targeted for the product delivery by the delivery company, the products having relatively high market needs Priority delivery is performed for each store handling the product to execute a process of generating a delivery route.

本開示の情報処理システム、情報処理装置、情報処理方法及びプログラムによれば、ショップでの売れ筋商品や人気店の状況に応じて最適な配送ルートを探索可能となる。 According to the information processing system, information processing device, information processing method and program of the present disclosure, it is possible to search for the optimum delivery route according to the situation of the best-selling products and popular stores in the shop.

本発明の実施形態に係る情報処理システムの概要を示す構成図である。It is a block diagram which shows the outline of the information processing system which concerns on embodiment of this invention. 本発明の実施形態に係る情報処理装置の構成を示すブロック図である。It is a block diagram which shows the structure of the information processing apparatus which concerns on embodiment of this invention. 本発明の実施形態に係る業者情報の構成例を示す図である。It is a figure which shows the structural example of the trader information which concerns on embodiment of this invention. 本発明の実施形態に係る商品情報の構成例を示す図である。It is a figure which shows the structural example of the product information which concerns on embodiment of this invention. 本発明の実施形態に係る店舗情報の構成例を示す図である。It is a figure which shows the structural example of the store information which concerns on embodiment of this invention. 本発明の実施形態に係る情報処理システムの動作について説明するためのフローチャートである。It is a flowchart for demonstrating the operation of the information processing system which concerns on embodiment of this invention. 本発明の実施形態に係る出力例を示す図である。It is a figure which shows the output example which concerns on embodiment of this invention. 本発明の実施形態に係る出力例を示す図である。It is a figure which shows the output example which concerns on embodiment of this invention. 本発明の実施形態に係る出力例を示す図である。It is a figure which shows the output example which concerns on embodiment of this invention. 本発明の実施形態に係るコンピュータの構成を示す概略ブロック図である。It is a schematic block diagram which shows the structure of the computer which concerns on embodiment of this invention.

以下、本実施形態について説明する。なお、以下に説明する本実施形態は、特許請求の範囲に記載された本開示の内容を不当に限定するものではない。また本実施形態で説明される構成の全てが、本開示の必須構成要件であるとは限らない。 Hereinafter, this embodiment will be described. The present embodiment described below does not unreasonably limit the content of the present disclosure described in the claims. Moreover, not all of the configurations described in the present embodiment are essential constituent requirements of the present disclosure.

<構成>
図1は、本発明の実施形態に係る情報処理システム10の概要を示す構成図である。情報処理システム10は、例えば、情報処理装置100と、1又は複数の業者端末200と、
1又は複数の配送員端末250と、1又は複数の店舗端末300とを含んで構成される。
<Structure>
FIG. 1 is a configuration diagram showing an outline of an information processing system 10 according to an embodiment of the present invention. The information processing system 10 includes, for example, an information processing device 100, one or more trader terminals 200, and the like.
It includes one or more delivery staff terminals 250 and one or more store terminals 300.

情報処理装置100と、業者端末200、配送員端末250、および店舗端末300とは、それぞれ有線又は無線のネットワークNWを介して通信可能に接続される。ネットワークNWは、その一部にインターネット、公衆無線ネットワークなどの広域ネットワークを含んで構成されてもよいし、構内ネットワーク(LAN:Local Area Network)を含んで構成されてもよい。 The information processing device 100, the trader terminal 200, the delivery person terminal 250, and the store terminal 300 are connected to each other so as to be communicable via a wired or wireless network NW. The network NW may be configured to include a wide area network such as the Internet or a public wireless network as a part thereof, or may be configured to include a local area network (LAN).

また、情報処理装置100は、例えば、商品の配送ルートを生成・提供する事業者が運用するサーバである。より具体的には、店舗端末300を運用する各店舗にECサイト等を通じて食材等の商品を販売し、これを配送業者(業者端末200を運用する事業者)によって納入させる、ECサイトの運営事業者が運用するサーバ装置を想定できる。 Further, the information processing device 100 is, for example, a server operated by a business operator that generates and provides a delivery route for a product. More specifically, an EC site operation business in which products such as foodstuffs are sold to each store operating the store terminal 300 through an EC site or the like and delivered by a delivery company (a business operator operating the trader terminal 200). You can imagine a server device operated by a person.

なお、本実施形態における店舗とは、商品を販売する一般の小売店舗に限定しない。例えば、上述の食材等の商品を販売するECサイト事業者と提携した施設であって、当該事業者の委託を受けて、商品たる食材のいわゆる置き配のための冷蔵収納庫を設置する事業者の施設も想定できる。この場合、例えば、ECサイトの顧客である一般消費者が、ECサイトで購入した商品の配送先として、上述の店舗の冷蔵収納庫を指定する状況が想定される。 The store in this embodiment is not limited to a general retail store that sells products. For example, a facility affiliated with an EC site business operator that sells products such as the above-mentioned foodstuffs, and is entrusted by the business operator to install a refrigerated storage for so-called storage of the foodstuffs that are the products. Facilities can also be assumed. In this case, for example, it is assumed that a general consumer who is a customer of the EC site designates the refrigerated storage of the above-mentioned store as the delivery destination of the product purchased on the EC site.

上述の冷蔵収納庫は、冷蔵機構や複数の食材収納区画の他に、スマートロックを搭載し、当該施設の冷蔵収納庫を訪れたユーザ(このユーザは、上述のECサイト等で食材購入の手続きを行い、当該冷蔵収納庫を受け取り場所として指定したECサイトの顧客となる)の認証操作に応じて、収納区画の自動解錠を行うことが可能である。 The above-mentioned refrigerating storage is equipped with a smart lock in addition to the refrigerating mechanism and a plurality of food storage compartments, and a user who visits the refrigerating storage of the facility (this user is a procedure for purchasing food at the above-mentioned EC site or the like). It is possible to automatically unlock the storage compartment in response to the authentication operation of the EC site that designates the refrigerated storage as the receiving location.

一方、業者端末200は、配送業者が備える携帯機器やPC(パーソナルコンピュータ)等であり、当該配送業者に関する情報を情報処理装置100に提供する他、当該配送業者が各店舗に各商品の配送を行うための配送ルートの情報配信を情報処理装置100から受ける端末となる。 On the other hand, the trader terminal 200 is a mobile device, a PC (personal computer), or the like provided by the delivery company, and in addition to providing information about the delivery company to the information processing device 100, the delivery company delivers each product to each store. It is a terminal that receives information distribution of a delivery route to be performed from the information processing device 100.

なお、情報処理装置100は、特に図示等はしないが、各種のレシピ情報と、当該レシピにおいて必要な食材情報を記憶し、これらの情報をECサイト経由で上述のユーザに配信して、食材販売の処理も実行可能としてもよい。或いは、そうしたECサイトのサーバから、食材販売に伴う各種情報を定期的にまたは随時取得し、上述の配送ルート生成の処理を行うとしてもよい。 Although not particularly illustrated, the information processing device 100 stores various recipe information and food material information required for the recipe, distributes the information to the above-mentioned user via the EC site, and sells the food material. Processing may also be feasible. Alternatively, various information related to the sale of foodstuffs may be acquired from the server of such an EC site periodically or at any time, and the above-mentioned delivery route generation process may be performed.

情報処理装置100は、上述のような経緯で生成した配送ルートの情報を、業者端末200ないし配送員端末250に配信し表示させる。業者端末200や配送員端末250は、情報処理装置100から配信された配送ルートの情報を、ディスプレイ等で表示する。 The information processing device 100 distributes and displays the delivery route information generated in the above-mentioned process to the trader terminal 200 or the delivery staff terminal 250. The trader terminal 200 and the delivery staff terminal 250 display information on the delivery route delivered from the information processing device 100 on a display or the like.

こうした情報処理装置100は、例えば、コンピュータやメインフレーム等の情報処理装置で構成される。また、情報処理装置100は、図2で例示するように、情報保持部110、ルート生成部120、通信部130、および出力部140から構成される。 Such an information processing device 100 is composed of, for example, an information processing device such as a computer or a mainframe. Further, as illustrated in FIG. 2, the information processing apparatus 100 includes an information holding unit 110, a route generation unit 120, a communication unit 130, and an output unit 140.

このうち情報保持部110は、業者情報111、商品情報112、店舗情報113、および地図情報114を記憶する。なお、地図情報114は、一般的な電子地図のデータであり、その説明を省略する。 Among them, the information holding unit 110 stores the trader information 111, the product information 112, the store information 113, and the map information 114. The map information 114 is general electronic map data, and the description thereof will be omitted.

業者情報111は、図3で例示するように、配送業者を一意に特定するID、すなわち業者IDをキーに、その属性情報を格納したテーブルとなっている。ここで保持する属性情報としては、例えば、名称、所在地、使用リソースといったものを想定できる。 As illustrated in FIG. 3, the trader information 111 is a table in which an ID that uniquely identifies a delivery company, that is, a trader ID is used as a key, and attribute information thereof is stored. As the attribute information to be held here, for example, a name, a location, a resource used, and the like can be assumed.

上述の使用リソースの情報としては、配送業者が利用する物流倉庫や、契約している配送員の情報を含むものとしてよい。このうち、物流倉庫の情報は、例えば、当該物流倉庫の識別情報たる倉庫ID、所在地、各区画の配置マップおよびハンドリング性情報、といった情報が該当しうる。また、配送員の情報は、例えば、配送員の人数、各配送員の連絡先(配送員端末250のアドレス等)一覧といった情報が該当しうる。なお、こうした使用リソースの情報は、業者端末200や配送員端末250を介して入力を受け付けて取得することを想定できる。 The above-mentioned information on the resources used may include information on the distribution warehouse used by the delivery company and the contracted delivery staff. Among these, the information of the distribution warehouse may correspond to, for example, information such as a warehouse ID which is identification information of the distribution warehouse, a location, an arrangement map of each section, and handleability information. Further, the information of the delivery staff may correspond to, for example, information such as the number of delivery staff and a list of contact information (address of the delivery staff terminal 250, etc.) of each delivery staff. It can be assumed that the information on the resources used is received and acquired via the trader terminal 200 or the deliveryman terminal 250.

また、商品情報112は、図4で例示するように、上述のECサイト等で販売し配送業者が店舗や冷蔵収納庫に納入する商品の各種情報であって、商品を一意に識別する商品IDをキーに、名称、サイズ、重量、保存性、および在庫先の各情報が紐付けて格納されたテーブルである。 Further, as illustrated in FIG. 4, the product information 112 is various information of products sold on the above-mentioned EC site or the like and delivered to a store or a refrigerated storage by a delivery company, and is a product ID that uniquely identifies the product. It is a table in which each information of name, size, weight, storability, and stock destination is linked and stored with the key.

このうち保存性の情報としては、例えば、常温での賞味期限や、常に一定温度以下になるよう温度管理が必要であるか否か、といった情報が該当する。また、在庫先の情報としては、例えば、当該商品が在庫されている物流倉庫のIDを想定できる。この物流倉庫のIDは、業者情報111の使用リソース欄の物流倉庫に関する情報が含むものと対応する。 Of these, the storage stability information includes, for example, information such as the expiration date at room temperature and whether or not temperature control is necessary so that the temperature is always below a certain temperature. Further, as the inventory destination information, for example, the ID of the distribution warehouse in which the product is in stock can be assumed. The ID of the distribution warehouse corresponds to the information about the distribution warehouse in the used resource column of the vendor information 111.

また、店舗情報113は、上述の店舗に関する情報を格納したテーブルである。その具体例としては、図5に示すとおり、店舗を一意に識別する店舗IDをキーに、当該店舗の名称、所在地、冷蔵収納庫、および売上情報、といった情報を対応付けたレコードとなっている。 Further, the store information 113 is a table that stores the above-mentioned information about the store. As a specific example, as shown in FIG. 5, it is a record in which information such as the name, location, refrigerated storage, and sales information of the store is associated with the store ID that uniquely identifies the store as a key. ..

このうち冷蔵収納庫の情報は、店舗におけるリソースの情報であり、配送業者が訪れて商品を収納する冷蔵収納庫の情報を規定したいものである。この情報は、例えば、当該冷蔵収納庫のIDといった識別情報、収納庫内における各収納区画の配置マップおよびハンドリング性情報、といった情報が該当しうる。 Of these, the information on the refrigerated storage is information on resources in the store, and we want to specify information on the refrigerated storage that the delivery company visits to store the products. This information may correspond to, for example, identification information such as an ID of the refrigerated storage, an arrangement map of each storage section in the storage, and handleability information.

また、売上情報は、当該店舗における直近での各商品の売上高やリピート購入の発生頻度といった情報であるケースの他、ECサイトの顧客が当該店舗を商品配送先として指定した、直近での累積回数やリピート回数といった情報であるケースも含みうるものとする。情報処理装置100は、こうした店舗情報113を、店舗端末300やECサイト等から定期的にまたは随時配信を受けて取得していることとする。 In addition, the sales information is information such as the latest sales of each product at the store and the frequency of repeat purchases, and the latest cumulative total when the customer of the EC site specifies the store as the product delivery destination. It can also include cases where the information is information such as the number of times and the number of repeats. It is assumed that the information processing device 100 acquires such store information 113 by receiving distribution from the store terminal 300, an EC site, or the like on a regular basis or at any time.

また、情報処理装置100におけるルート生成部120は、情報保持部110で保持する業者情報111および店舗情報113が示す配送業者および店舗それぞれの各所在地と、当該店舗それぞれの売上情報が示す商品の市場ニーズとに基づき、配送業者による商品配送の対象商品のうち市場ニーズが相対的に高い商品の優先配送を、当該商品の取扱い店舗それぞれに行う配送ルートを生成するものとなる。 In addition, the route generation unit 120 in the information processing apparatus 100 has the location of each of the delivery company and the store indicated by the trader information 111 and the store information 113 held by the information holding unit 110, and the market of the product indicated by the sales information of each store. Based on the needs, a delivery route is generated in which the priority delivery of the products whose market needs are relatively high among the products to be delivered by the delivery company is performed to each store handling the products.

なお、上述の配送ルートの生成自体は、一例として、いわゆる巡回セールスマン問題や運搬経路問題(VRP:Vehicle Routing Problem)といった組み合わせ最適化問題を解くことで実行するものとする。したがって情報処理装置100のルート生成部120は、こうした問題を解くためのエンジンを予め保持し、適宜に利用可能であるものとする。 The above-mentioned delivery route generation itself is executed by solving a combination optimization problem such as a so-called traveling salesman problem or a transportation route problem (VRP: Vehicle Routing Problem) as an example. Therefore, it is assumed that the route generation unit 120 of the information processing apparatus 100 holds an engine for solving such a problem in advance and can use it as appropriate.

このとき、ルート生成部120は、上述の「市場ニーズの高い商品」に対して重み付けフラグを付与し、他の配送商品よりも優先度を上げて、上述の組み合わせ最適化問題を解くこととする。これにより、「市場ニーズの高い商品」の配送が他商品よりも優先される経路で配送ルートが生成されることとなる。なお、本実施形態において、市場ニーズが高い商品とは、各店舗やECサイトでの売上高やリピート購入の頻度が他商品のものと比較して相対的に高いことを意味する。 At this time, the route generation unit 120 assigns a weighting flag to the above-mentioned "product with high market needs", raises the priority over other delivery products, and solves the above-mentioned combination optimization problem. .. As a result, a delivery route is generated by a route in which the delivery of "goods with high market needs" is prioritized over other products. In the present embodiment, a product having high market needs means that the sales at each store or EC site and the frequency of repeat purchases are relatively high as compared with those of other products.

また、ルート生成部120は、配送ルートの生成に際し、商品情報112が示す商品の保存性に基づき、配送業者が搬送する配送商品のうち保存性が相対的に低いもので、かつ、市場ニーズが相対的に高い商品の優先配送を、当該商品の配送先たる店舗それぞれに行う配送ルートを生成する、とすれば好適である。 Further, when the route generation unit 120 generates a delivery route, the storage stability of the delivery products transported by the delivery company is relatively low based on the storage stability of the products indicated by the product information 112, and the market needs are met. It is preferable to generate a delivery route for preferential delivery of relatively high products to each store to which the products are delivered.

上述の相対的に保存性が低いとは、例えば、冷蔵が必要なものと、常温保存が可能なものとであれば、冷蔵が必要な商品の方が該当し、また、冷蔵が必要なもの同士であれば、維持が必要な温度が低い方が該当する。ただし、こうした冷蔵の要否や程度に関して保存性を判断する形態は一例であり、これに限定するものではない。 The above-mentioned relatively low storage stability means, for example, a product that requires refrigeration and a product that can be stored at room temperature, which corresponds to a product that requires refrigeration, and a product that requires refrigeration. If they are each other, the one with the lower temperature that needs to be maintained is applicable. However, the form of determining the storage stability with respect to the necessity and degree of refrigeration is an example, and the present invention is not limited to this.

このとき、ルート生成部120は、上述の「市場ニーズの高い」かつ「保存性が低い」商品に対して重み付けフラグを付与し、他の配送商品よりも優先度を上げて、上述の組み合わせ最適化問題を解くこととする。これにより、「市場ニーズの高い」かつ「保存性の低い」商品の配送が他商品よりも優先される経路で配送ルートが生成されることとなる。 At this time, the route generation unit 120 assigns a weighting flag to the above-mentioned "high market needs" and "low storage stability" products, raises the priority over other delivery products, and optimizes the above-mentioned combination. Let's solve the optimization problem. As a result, the delivery route is generated by the route in which the delivery of the product having "high market needs" and "low storage stability" is prioritized over other products.

また、ルート生成部120は、業者情報111における使用リソースの情報や店舗情報113における冷蔵収納庫の情報が示す、倉庫などにおける商品収納領域それぞれにおける商品ハンドリング性と、上述の配送ルートが示す各商品の配送順序とに基づき、商品配送の対象商品のうち優先配送の対象商品のハンドリング効率が、他商品よりも高くなる収納位置(物流倉庫や冷蔵収納庫における収納位置)を判定するとすればさらに好適である。 Further, the route generation unit 120 has the product handling property in each of the product storage areas in the warehouse and the like indicated by the information on the resources used in the vendor information 111 and the information on the refrigerated storage in the store information 113, and each product indicated by the above-mentioned delivery route. It is more preferable to determine the storage position (storage position in the distribution warehouse or refrigerated storage) where the handling efficiency of the product subject to priority delivery is higher than that of other products, based on the delivery order of the product. Is.

なお、商品収納領域それぞれにおける商品ハンドリング性とは、例えば、物流倉庫や、店舗に備わる商品納入設備(置き配のための冷蔵収納庫)における各収納区画が、商品の取出口や人員の出入口からどれだけ近いか、或いは、手間無くアクセスできるか、という属性に対応するものである。 The product handling property in each product storage area means that, for example, each storage section in a distribution warehouse or a product delivery facility (refrigerated storage for storage) in a store is located from a product outlet or a personnel entrance / exit. It corresponds to the attribute of how close it is or whether it can be accessed without hassle.

したがって、商品収納領域それぞれにおける商品ハンドリング性と、配送ルートが示す各商品の配送順序とに基づき判定した収納位置は、例えば、配送ルート上の各店舗に納入する各商品を、担当配送員が物流倉庫等から持ち出す順にハンドリング性の良い位置に配置し、また、店舗の冷蔵収納庫に収納する際に、後続の商品収納の邪魔になりにくい位置に配置するといったものとなりうる。 Therefore, the storage position determined based on the product handleability in each product storage area and the delivery order of each product indicated by the delivery route is determined by, for example, the delivery staff in charge of distributing each product to be delivered to each store on the delivery route. It may be arranged in a position where it is easy to handle in the order of taking it out of the warehouse, or it may be arranged in a position where it does not interfere with the subsequent storage of products when it is stored in the refrigerated storage of the store.

また、上述の場合、ルート生成部120は、判定で得た収納位置の情報を、出力部140にてラベル印字するか、或いは、業者端末200ないし配送員端末250に配信してラベル印字させるとすればさらに好適である。したがって、出力部140は、プリンター機能と印字媒体たるラベル原紙を備えている。 Further, in the above case, the route generation unit 120 may print the storage position information obtained in the determination as a label on the output unit 140, or distribute the information to the trader terminal 200 or the delivery staff terminal 250 to print the label. It is even more suitable if Therefore, the output unit 140 is provided with a printer function and a label base paper as a print medium.

また、情報処理装置100における通信部130は、ネットワークNWを介して業者端末200や配送員端末250、店舗端末300らと通信を行う通信インタフェースである。通信部130は、業者端末200や店舗端末300らから送信される当該配送業者や店舗に関連する各種情報を受信する。また、通信部130は、業者端末200や配送員端末250に対し、配送ルートの情報を送信する。 Further, the communication unit 130 in the information processing device 100 is a communication interface that communicates with a trader terminal 200, a deliveryman terminal 250, a store terminal 300, and the like via a network NW. The communication unit 130 receives various information related to the delivery company or the store transmitted from the trader terminal 200 or the store terminal 300. In addition, the communication unit 130 transmits information on the delivery route to the trader terminal 200 and the delivery staff terminal 250.

なお、業者端末200、配送員端末250、および店舗端末300は、スマートフォン、携帯電話、PHS、コンピュータ、PDA、腕時計、スマートウォッチ、ヘッドマウントディスプレイ、画像生成装置等の情報処理装置であり、インターネット(WAN)、LANなどのネットワークNWを介して情報処理装置100に接続可能な装置である。なお、これら各種端末らと情報処理装置100との間の接続は、有線でもよいし無線でもよい。 The trader terminal 200, the delivery person terminal 250, and the store terminal 300 are information processing devices such as a smartphone, a mobile phone, a PHS, a computer, a PDA, a watch, a smart watch, a head mount display, and an image generator, and are information processing devices such as the Internet ( WAN), a device that can be connected to the information processing device 100 via a network NW such as a LAN. The connection between these various terminals and the information processing device 100 may be wired or wireless.

また、業者端末200、配送員端末250、および店舗端末300らは、インストールされた専用のアプリケーションソフトウェアによって情報処理装置100にアクセスしてもよい。また、情報処理装置100や、別途サーバ(不図示)が提供する動作環境(API(アプリケーションプログラミングインタフェース)、プラットフォーム等)を利用して情報処理装置100にアクセスしてもよい。 Further, the trader terminal 200, the delivery person terminal 250, the store terminal 300, and the like may access the information processing device 100 by the installed dedicated application software. Further, the information processing device 100 may be accessed by using the information processing device 100 or an operating environment (API (application programming interface), platform, etc.) separately provided by a server (not shown).

<処理の流れ>
次に、本開示の実施形態に係る情報処理システム10の動作について、図6に示すフローチャートを参照しながら説明する。図6のフローチャートは、主として情報処理装置100における動作を示している。ここでは、一例として、あるECサイトにて顧客が食材を購入し、その受け取り場所として最寄り店舗の冷蔵収納庫を、置き配指定してきた状況を想定する。情報処理装置100は、この冷蔵収納庫の情報を、店舗情報113から取得可能である。
<Processing flow>
Next, the operation of the information processing system 10 according to the embodiment of the present disclosure will be described with reference to the flowchart shown in FIG. The flowchart of FIG. 6 mainly shows the operation in the information processing apparatus 100. Here, as an example, it is assumed that a customer purchases foodstuffs at a certain EC site and specifies the refrigerated storage of the nearest store as the receiving place. The information processing device 100 can acquire the information of the refrigerated storage from the store information 113.

ステップS101において、情報処理装置100のルート生成部120は、ECサイトにおける、直近1日分など特定期間の販売データを取得し、この販売データから、販売された各商品およびその顧客が指定した納入先の各情報を抽出する。ここで抽出する販売商品の情報としては、当該商品のIDを想定する。また、納入先の情報としては、既に述べたように該当店舗のIDおよび冷蔵収納庫の識別情報を想定できる。 In step S101, the route generation unit 120 of the information processing device 100 acquires sales data for a specific period such as the latest one day on the EC site, and from this sales data, each product sold and the delivery specified by the customer. Extract each of the above information. As the information of the product for sale extracted here, the ID of the product is assumed. Further, as the delivery destination information, as described above, the ID of the corresponding store and the identification information of the refrigerated storage can be assumed.

続いて、ステップS102において、情報処理装置100のルート生成部120は、S101で抽出した商品IDをキーに、商品情報112から当該商品の名称、サイズ、重量、保存性、および在庫先の各情報を取得する。同様に、情報処理装置100は、S101で抽出した店舗IDおよび冷蔵収納庫のIDをキーに、店舗情報113から当該店舗の名称、所在地、冷蔵収納庫の情報、および売上情報の各情報を取得する。 Subsequently, in step S102, the route generation unit 120 of the information processing apparatus 100 uses the product ID extracted in S101 as a key to provide information on the product name, size, weight, storage stability, and inventory destination from the product information 112. To get. Similarly, the information processing apparatus 100 acquires each information of the store name, location, refrigerated storage information, and sales information from the store information 113 using the store ID and the refrigerated storage ID extracted in S101 as keys. To do.

また、ステップS103において、情報処理装置100のルート生成部120は、S102で得た情報のうち、在庫先の情報および店舗所在地の情報を、業者情報111に照合して、当該商品を顧客指定の店舗(の冷蔵収納庫)に納入するための配送業者の選定を行う。 Further, in step S103, the route generation unit 120 of the information processing apparatus 100 collates the stock destination information and the store location information with the vendor information 111 among the information obtained in S102, and designates the product as a customer. Select a delivery company for delivery to the store (refrigerated storage).

この場合、該当商品の在庫先となる物流倉庫のIDが、「使用リソース欄」に含まれており、例えば、その所在地が店舗所在地と一定の距離圏内で最短距離にある配送業者を選定する。勿論、ここで選定する配送業者は1つの商品について1業者のみと限定せず、1つの商品について複数業者を選定することも当然ありうる。 In this case, the ID of the distribution warehouse that is the inventory destination of the corresponding product is included in the "resource column used", and for example, the delivery company whose location is the shortest within a certain distance from the store location is selected. Of course, the delivery company selected here is not limited to only one company for one product, and it is naturally possible to select a plurality of companies for one product.

ある日に配送指定がされた或る商品が、複数のオーダーにて注文されている場合、かつ、それらオーダーそれぞれの納入先が或る程度離間した別々の場所への納入を示している場合、単体の配送業者だけによる配送では非効率となるケースがある故である。 When a certain item specified for delivery on a certain day is ordered in multiple orders, and the delivery destinations of each of the orders indicate delivery to different locations that are separated to some extent. This is because there are cases where delivery by a single delivery company alone is inefficient.

ここまでの処理により、ECサイトで販売された商品の在庫先となる物流倉庫、この物流倉庫から該当商品を引き出して配送業務を担当する各配送業者、および、そうした配送業者による配送業務により納入がなされる店舗および冷蔵収納庫、が特定された。 By the processing up to this point, the distribution warehouse that is the inventory destination of the products sold on the EC site, each delivery company that pulls out the corresponding product from this distribution warehouse and is in charge of the delivery business, and the delivery business by such delivery company will deliver. The stores and cold storages to be made have been identified.

続いて、ステップS104において、情報処理装置100のルート生成部120は、上述のS102で得た各店舗の売上情報を集計し、今回の配送対象となる各商品の売上額や売上頻度といった商品の売上指標の分析を実行する。 Subsequently, in step S104, the route generation unit 120 of the information processing device 100 aggregates the sales information of each store obtained in the above-mentioned S102, and the sales amount and sales frequency of each product to be delivered this time are obtained. Perform sales index analysis.

この分析自体は、既存の売上分析のアルゴリズムなどを適宜に活用すればよい(したがって、ルート生成部120は、売上分析のプログラムを保持するか、外部装置等から随時呼び出して利用可能である)。 For this analysis itself, an existing sales analysis algorithm or the like may be appropriately utilized (therefore, the route generation unit 120 can be used by holding a sales analysis program or by calling it from an external device or the like at any time).

また、ステップS105において、情報処理装置100のルート生成部120は、S104で得た売上指標の分析結果に基づき、今回の配送対象となる各商品のうち市場ニーズが相対的に高い商品を特定する。この場合、各店舗或いはECサイト全体での売上高等が、他商品の平均値や中央値よりも一定レベル以上高い(例:20%)商品を選定する等の手法を採用できる。 Further, in step S105, the route generation unit 120 of the information processing apparatus 100 identifies a product having a relatively high market need among the products to be delivered this time, based on the analysis result of the sales index obtained in S104. .. In this case, it is possible to adopt a method such as selecting a product whose sales, etc. at each store or the entire EC site are higher than the average value or median value of other products by a certain level or more (example: 20%).

続いて、ステップS106において、情報処理装置100のルート生成部120は、ここまでの各ステップで得ている、配送業者および店舗それぞれの各所在地と、市場ニーズとに基づき、配送業者による商品配送の対象商品のうち市場ニーズが相対的に高い商品の優先配送を、当該商品の配送先たる店舗それぞれに行う配送ルート(図7参照)を生成する。 Subsequently, in step S106, the route generation unit 120 of the information processing apparatus 100 delivers the goods by the delivery company based on the respective locations of the delivery company and the store obtained in each step up to this point and the market needs. A delivery route (see FIG. 7) is generated in which priority delivery of a product having relatively high market needs among the target products is performed to each store to which the product is delivered.

上述の配送ルートの生成自体は、一例として、いわゆる巡回セールスマン問題や運搬経路問題(VRP:Vehicle Routing Problem)といった組み合わせ最適化問題を解くことで実行するものとする。したがって情報処理装置100のルート生成部120は、こうした問題を解くためのエンジンを予め保持し、適宜に利用可能であるものとする。 As an example, the above-mentioned delivery route generation itself is executed by solving a combination optimization problem such as a so-called traveling salesman problem or a transportation route problem (VRP: Vehicle Routing Problem). Therefore, it is assumed that the route generation unit 120 of the information processing apparatus 100 holds an engine for solving such a problem in advance and can use it as appropriate.

このとき、ルート生成部120は、上述の「市場ニーズの高い商品」に対して重み付けフラグを付与し、他の配送商品よりも優先度を上げて、上述の組み合わせ最適化問題を解くこととする。これにより、「市場ニーズの高い商品」の配送が他商品よりも優先される経路で配送ルートが生成されることとなる。 At this time, the route generation unit 120 assigns a weighting flag to the above-mentioned "product with high market needs", raises the priority over other delivery products, and solves the above-mentioned combination optimization problem. .. As a result, a delivery route is generated by a route in which the delivery of "goods with high market needs" is prioritized over other products.

また、ルート生成部120は、上述の配送ルートの生成に際し、商品情報112が示す商品の保存性に基づき、配送業者が搬送する配送商品のうち保存性が相対的に低いもので、かつ、市場ニーズが相対的に高い商品の優先配送を、当該商品の取扱い店舗それぞれに行う配送ルート(図8参照)を生成する、とすれば好適である。 Further, the route generation unit 120 has a relatively low storage stability among the delivery products transported by the delivery company based on the storage stability of the product indicated by the product information 112 when generating the delivery route described above, and the market. It is preferable to generate a delivery route (see FIG. 8) for preferential delivery of products with relatively high needs to each store handling the products.

上述の相対的に保存性が低いとは、例えば、冷蔵が必要なものと、常温保存が可能なものとであれば、冷蔵が必要な商品の方が該当し、また、冷蔵が必要なもの同士であれば、維持が必要な温度が低い方が該当する。ただし、こうした冷蔵の要否や程度に関して保存性を判断する形態は一例であり、これに限定するものではない。 The above-mentioned relatively low storage stability means, for example, a product that requires refrigeration and a product that can be stored at room temperature, which corresponds to a product that requires refrigeration, and a product that requires refrigeration. If they are each other, the one with the lower temperature that needs to be maintained is applicable. However, the form of determining the storage stability with respect to the necessity and degree of refrigeration is an example, and the present invention is not limited to this.

このとき、ルート生成部120は、上述の「市場ニーズの高い」かつ「保存性が低い」商品に対して重み付けフラグを付与し、他の配送商品よりも優先度を上げて、上述の組み合わせ最適化問題を解くこととする。これにより、「市場ニーズの高い」かつ「保存性の低い」商品の配送が他商品よりも優先される経路で配送ルートが生成されることとなる。 At this time, the route generation unit 120 assigns a weighting flag to the above-mentioned "high market needs" and "low storage stability" products, raises the priority over other delivery products, and optimizes the above-mentioned combination. Let's solve the optimization problem. As a result, the delivery route is generated by the route in which the delivery of the product having "high market needs" and "low storage stability" is prioritized over other products.

また、ステップS107において、情報処理装置100のルート生成部120は、業者情報111における使用リソースの情報や店舗情報113における冷蔵収納庫の情報が示す、商品収納領域それぞれにおける商品ハンドリング性と、上述のS106で生成した配送ルートが示す各商品の配送順序とに基づき、商品配送の対象商品のうち優先配送の対象商品のハンドリング効率が、他商品よりも高くなる収納位置(物流倉庫や冷蔵収納庫における収納位置)を判定する。 Further, in step S107, the route generation unit 120 of the information processing apparatus 100 has the product handling property in each of the product storage areas, which is indicated by the information on the resources used in the trader information 111 and the information on the refrigerated storage in the store information 113, and the above-mentioned. Based on the delivery order of each product indicated by the delivery route generated in S106, the handling efficiency of the product subject to priority delivery among the products targeted for product delivery is higher than that of other products. Storage position) is determined.

なお、商品収納領域それぞれにおける商品ハンドリング性とは、例えば、物流倉庫や、店舗に備わる冷蔵収納庫における各収納区画が、商品の取出口や人員の出入口からどれだけ近いか、或いは、手間無くアクセスできるか、という属性に対応するものである。 The product handling property in each product storage area means, for example, how close each storage section in a distribution warehouse or a refrigerated storage in a store is from a product outlet or a personnel entrance / exit, or access without hassle. It corresponds to the attribute of whether it can be done.

したがって、商品収納領域それぞれにおける商品ハンドリング性と、配送ルートが示す各商品の配送順序とに基づき判定した収納位置は、例えば、配送ルート上の各店舗に納入する各商品を、担当配送員が物流倉庫等から持ち出す順にハンドリング性の良い位置に配置し、また、店舗の冷蔵収納庫に収納する際に、後続の商品収納の邪魔になりにくい位置に配置するといったものとなりうる。 Therefore, the storage position determined based on the product handleability in each product storage area and the delivery order of each product indicated by the delivery route is determined by, for example, the delivery staff in charge of distributing each product to be delivered to each store on the delivery route. It may be arranged in a position where it is easy to handle in the order of taking it out of the warehouse, or it may be arranged in a position where it does not interfere with the subsequent storage of products when it is stored in the refrigerated storage of the store.

また、ステップS108において、情報処理装置100のルート生成部120は、S107の判定で得た収納位置の情報を出力(図9参照)し、処理を終了する。なおこの場合の出力は、出力部140にて当該情報をラベル印字する形態が想定できる。或いは、業者端末200ないし配送員端末250に当該情報を配信してラベル印字させる形態も想定できる。 Further, in step S108, the route generation unit 120 of the information processing apparatus 100 outputs the storage position information obtained in the determination of S107 (see FIG. 9), and ends the process. The output in this case can be assumed to be in the form of label printing the information on the output unit 140. Alternatively, it is possible to envision a form in which the information is distributed to the trader terminal 200 or the delivery person terminal 250 and the label is printed.

以上のように、本開示の実施形態に係る情報処理装置100は、商品配送を担う配送業者および商品配送を受ける店舗の各情報と、前記店舗での商品の売上情報とを保持して、上述の各情報が示す配送業者および店舗それぞれの各所在地と、店舗それぞれの売上情報が示す商品の市場ニーズとに基づき、配送業者による商品配送の対象商品のうち市場ニーズが相対的に高い商品の優先配送を、当該商品の取扱い店舗それぞれに行う配送ルートを生成することができる。このことは、ショップでの売れ筋商品や人気店の状況に応じて最適な配送ルートを探索可能とすることにつながりうる。 As described above, the information processing apparatus 100 according to the embodiment of the present disclosure holds the information of the delivery company responsible for the product delivery and the store receiving the product delivery, and the sales information of the product at the store, as described above. Priority is given to products with relatively high market needs among the products targeted for product delivery by the delivery company, based on the respective locations of the delivery company and the store indicated by each information and the market needs of the products indicated by the sales information of each store. It is possible to generate a delivery route for delivery to each store handling the product. This can lead to the search for the optimum delivery route according to the conditions of the best-selling products and popular stores in the shop.

(プログラム)
図10は、コンピュータ801の構成を示す概略ブロック図である。コンピュータ801は、CPU802、主記憶装置803、補助記憶装置804、インタフェース805を備える。
(program)
FIG. 10 is a schematic block diagram showing the configuration of the computer 801. The computer 801 includes a CPU 802, a main storage device 803, an auxiliary storage device 804, and an interface 805.

ここで、実施形態に係る情報処理装置100を構成する各機能を実現するためのプログラムの詳細について説明する。 Here, the details of the program for realizing each function constituting the information processing apparatus 100 according to the embodiment will be described.

情報処理装置100は、コンピュータ801に実装される。そして、情報処理装置100の各構成要素の動作は、プログラムの形式で補助記憶装置804に記憶されている。CPU802は、プログラムを補助記憶装置804から読み出して主記憶装置803に展開し、当該プログラムに従って上記処理を実行する。また、CPU802は、プログラムに従って、上述した記憶部に対応する記憶領域を主記憶装置803に確保する。 The information processing device 100 is mounted on the computer 801. The operation of each component of the information processing device 100 is stored in the auxiliary storage device 804 in the form of a program. The CPU 802 reads the program from the auxiliary storage device 804, expands it to the main storage device 803, and executes the above processing according to the program. Further, the CPU 802 secures a storage area corresponding to the above-mentioned storage unit in the main storage device 803 according to the program.

当該プログラムは、具体的には、コンピュータ801において、商品配送を担う配送業者および商品配送を受ける店舗の各情報が示す配送業者および店舗それぞれの各所在地と、店舗での商品の売上情報が示す商品の市場ニーズとに基づき、配送業者による商品配送の対象商品のうち市場ニーズが相対的に高い商品の優先配送を、当該商品の取扱い店舗それぞれに行う配送ルートを生成する処理を実行させる、プログラムである。 Specifically, in the computer 801 of the program, the delivery company responsible for product delivery and the location of each store indicated by the information of the store receiving the product delivery, and the product indicated by the sales information of the product at the store. Based on the market needs of the above, the program executes the process of generating the delivery route for the priority delivery of the products whose market needs are relatively high among the products to be delivered by the delivery company to each store handling the products. is there.

なお、補助記憶装置804は、一時的でない有形の媒体の一例である。一時的でない有形の媒体の他の例としては、インタフェース805を介して接続される磁気ディスク、光磁気ディスク、CD−ROM、DVD−ROM、半導体メモリ等が挙げられる。また、このプログラムがネットワークNWを介してコンピュータ801に配信される場合、配信を受けたコンピュータ801が当該プログラムを主記憶装置803に展開し、上記処理を実行してもよい。 The auxiliary storage device 804 is an example of a non-temporary tangible medium. Other examples of non-temporary tangible media include magnetic disks, magneto-optical disks, CD-ROMs, DVD-ROMs, semiconductor memories, etc. connected via interface 805. When this program is distributed to the computer 801 via the network NW, the distributed computer 801 may expand the program to the main storage device 803 and execute the above processing.

また、当該プログラムは、前述した機能の一部を実現するためのものであってもよい。さらに、当該プログラムは、前述した機能を補助記憶装置804に既に記憶されている他のプログラムとの組み合わせで実現するもの、いわゆる差分ファイル(差分プログラム)
であってもよい。
Further, the program may be for realizing a part of the above-mentioned functions. Further, the program realizes the above-mentioned function in combination with another program already stored in the auxiliary storage device 804, that is, a so-called difference file (difference program).
It may be.

以上、本開示のいくつかの実施形態を説明したが、これら実施形態は、その他の様々な形態で実施されることが可能であり、発明の要旨を逸脱しない範囲で種々の省略、置き換え、変更を行うことができる。これら実施形態やその変形は、発明の範囲や要旨に含まれると同様に、特許請求の範囲に記載された発明とその均等の範囲に含まれるものとする。 Although some embodiments of the present disclosure have been described above, these embodiments can be implemented in various other embodiments, and various omissions, replacements, and modifications are made without departing from the gist of the invention. It can be performed. These embodiments and modifications thereof shall be included in the scope of the invention described in the claims and the equivalent scope thereof, as well as in the scope and gist of the invention.

10 情報処理システム
100 情報処理装置
110 情報保持部
111 業者情報
112 商品情報
113 店舗情報
114 地図情報
120 ルート生成部
130 通信部
140 出力部
200 業者端末
250 配送員端末
300 店舗端末
801 コンピュータ
802 CPU
803 主記憶装置
804 補助記憶装置
805 インタフェース
10 Information processing system 100 Information processing device 110 Information holding unit 111 Contractor information 112 Product information 113 Store information 114 Map information 120 Route generation unit 130 Communication unit 140 Output unit 200 Contractor terminal 250 Delivery staff terminal 300 Store terminal 801 Computer 802 CPU
803 Main storage 804 Auxiliary storage 805 Interface

Claims (7)

商品配送を担う配送業者および前記商品配送を受ける店舗の各情報と、前記店舗での受注済かつ配送前のものを少なくとも含む商品の売上情報とを保持する情報保持部と、
前記各情報が示す前記配送業者および前記店舗それぞれの各所在地と、前記店舗それぞれの前記売上情報が示す前記商品の市場ニーズとに基づき、前記配送業者による前記商品配送の対象商品であって前記受注済かつ配送前の商品のうち、前記市場ニーズが相対的に高い商品の優先配送を、当該商品の取扱い店舗それぞれに行う配送ルートを生成するルート生成部と、
を備える情報処理システム。
An information holding unit that holds information on the delivery company responsible for product delivery and the store that receives the product delivery, and sales information on the product including at least those that have been ordered and have not been delivered at the store.
Based on the respective locations of the delivery company and the store indicated by the information and the market needs of the product indicated by the sales information of each store, the product is the target product of the product delivery by the delivery company and the order is received. A route generation unit that generates a delivery route for preferential delivery of products that have been completed and have not yet been delivered and have relatively high market needs to each store that handles the products.
Information processing system equipped with.
前記情報保持部は、
前記店舗で取り扱う商品の属性情報をさらに保持しており、
前記ルート生成部は、
前記配送ルートの生成に際し、前記属性情報が示す前記商品の保存性に基づき、前記商品配送の対象商品のうち保存性が相対的に低いもので、かつ、前記市場ニーズが相対的に高い商品の優先配送を、当該商品の取扱い店舗それぞれに行う配送ルートを生成する、
請求項1に記載の情報処理システム。
The information holding unit is
It further holds the attribute information of the products handled at the store.
The route generator
When the delivery route is generated, based on the storage stability of the product indicated by the attribute information , among the products to be delivered, the product having a relatively low storage stability and the market need is relatively high. Generate a delivery route for priority delivery to each store that handles the product.
The information processing system according to claim 1.
前記情報保持部は、
前記配送業者が配送業務に利用するリソースの情報をさらに保持しており、
前記ルート生成部は、
前記リソースの情報が示す、当該リソースの商品収納領域それぞれにおける商品ハンドリング性と、前記生成した配送ルートが示す各商品の配送順序とに基づき、前記商品配送の対象商品のうち前記優先配送の対象商品のハンドリング効率が、他商品よりも高くなる前記リソースにおける収納位置を判定する、
請求項1に記載の情報処理システム。
The information holding unit is
It further holds information on the resources that the delivery company uses for delivery operations.
The route generator
Based on the product handling property in each of the product storage areas of the resource indicated by the information of the resource and the delivery order of each product indicated by the generated delivery route, the target product of the priority delivery among the target products of the product delivery. Determine the storage position in the resource where the handling efficiency of the product is higher than that of other products.
The information processing system according to claim 1.
前記ルート生成部は、
前記判定で決定した収納位置の情報を、前記配送業者における作業者向けに伝達するラベルを生成する、
請求項3に記載の情報処理システム。
The route generator
A label for transmitting the storage position information determined by the determination to the worker at the delivery company is generated.
The information processing system according to claim 3.
商品配送を担う配送業者および前記商品配送を受ける店舗の各情報と、前記店舗での受注済かつ配送前のものを少なくとも含む商品の売上情報とを保持する情報保持部と、
前記各情報が示す前記配送業者および前記店舗それぞれの各所在地と、前記店舗それぞれの前記売上情報が示す前記商品の市場ニーズとに基づき、前記配送業者による前記商品配送の対象商品であって前記受注済かつ配送前の商品のうち、前記市場ニーズが相対的に高い商品の優先配送を、当該商品の取扱い店舗それぞれに行う配送ルートを生成するルート生成部と、
を備える情報処理装置。
An information holding unit that holds information on the delivery company responsible for product delivery and the store that receives the product delivery, and sales information on the product including at least those that have been ordered and have not been delivered at the store.
Based on the respective locations of the delivery company and the store indicated by the information and the market needs of the product indicated by the sales information of each store, the product is the target product of the product delivery by the delivery company and the order is received. A route generation unit that generates a delivery route for preferential delivery of products that have been completed and have not yet been delivered and have relatively high market needs to each store that handles the products.
Information processing device equipped with.
情報処理装置が、
商品配送を担う配送業者および前記商品配送を受ける店舗の各情報と、前記店舗での受注済かつ配送前のものを少なくとも含む商品の売上情報とを保持し、
前記各情報が示す前記配送業者および前記店舗それぞれの各所在地と、前記店舗それぞれの前記売上情報が示す前記商品の市場ニーズとに基づき、前記配送業者による前記商品配送の対象商品であって前記受注済かつ配送前の商品のうち、前記市場ニーズが相対的に高い商品の優先配送を、当該商品の取扱い店舗それぞれに行う配送ルートを生成する、
情報処理方法。
Information processing device
It holds information on the delivery company responsible for product delivery and the store that receives the product delivery, and sales information on the product including at least those that have been ordered and have not been delivered at the store.
Based on the respective locations of the delivery company and the store indicated by the information and the market needs of the product indicated by the sales information of each store, the product is the target product of the product delivery by the delivery company and the order is received. Among the finished and undelivered products , a delivery route is generated in which the priority delivery of the products having relatively high market needs is performed to each store handling the products.
Information processing method.
商品配送を担う配送業者および前記商品配送を受ける店舗の各情報と、前記店舗での受注済かつ配送前のものを少なくとも含む商品の売上情報とを保持する情報処理装置に、
前記各情報が示す前記配送業者および前記店舗それぞれの各所在地と、前記店舗それぞれの前記売上情報が示す前記商品の市場ニーズとに基づき、前記配送業者による前記商品配送の対象商品であって前記受注済かつ配送前の商品のうち、前記市場ニーズが相対的に高い商品の優先配送を、当該商品の取扱い店舗それぞれに行う配送ルートを生成する処理を実行させるプログラム。
An information processing device that holds information on the delivery company responsible for product delivery and the store that receives the product delivery, and sales information on the product including at least those that have been ordered and have not been delivered at the store.
Based on the respective locations of the delivery company and the store indicated by the information and the market needs of the product indicated by the sales information of each store, the product is the target product of the product delivery by the delivery company and the order is received. A program that executes a process of generating a delivery route for priority delivery of a product that has been completed and has not been delivered and has relatively high market needs to each store handling the product.
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