JP6840699B2 - Counter reception support device, counter reception support method, program, recording medium and counter reception support system - Google Patents

Description

The present invention relates to a window reception support device, a window reception support method, a program, a recording medium, and a window reception support system.

At government offices, etc., after the submitter fills in the blanks on the notification form on the entry table, he / she obtains the reception number tag issued in the order of reception, and when the reception number is called, the reception number tag is sent to the reception desk. By submitting a completed notification form, etc., the person in charge of the counter is notified (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2003-337891

However, the conventional counter reception support technology has a problem that the waiting time of the reporter becomes long when it is crowded. Further, the conventional counter reception support technology has a problem that the counter staff needs to input the items to be filled in the notification form to the counter terminal, which imposes a heavy work load on the counter staff.

Therefore, an object of the present invention is to provide a counter reception support device and a counter reception support method capable of shortening the waiting time of the submitter and reducing the work load of the counter staff.

In order to achieve the above object, the window reception support device of the present invention
Including a storage unit, an input means, an output means, a communication means, a cipher generation means, and a notification form generation means.
The storage unit includes a notification form format.
The output means outputs the notification form format called from the storage unit to the reporter terminal via the communication means.
The input means inputs the notification form in which the notification information is input by the reporter terminal to the encryption generation means via the communication means.
The cipher generating means generates a cipher from the notification form format in which the notification information is input.
The output means outputs the code to the reporter terminal via the communication means.
The input means inputs the code of the reporter terminal into the notification form generation means via the communication means.
The notification form generation means generates a notification form to which a reception number is given from the input cipher.
The output means outputs the notification form to the window terminal and the reception number to the window terminal and the reception terminal via the communication means.
It is characterized by that.

The window reception support method of the present invention is
Notification form format output process that outputs the notification form format to the reporter terminal via communication means, and
The notification form format input step of inputting the notification form format in which the notification information is input by the reporter terminal to the encryption generation means via the communication means, and
A cipher generation process that generates a cipher from the notification form format in which the notification information is input, and
A cipher output step of outputting the cipher to the notifier terminal via the communication means, and
A cipher input step of inputting the cipher of the notifier terminal into the notification form generating means via the communication means.
A notification form generation process that generates a notification form with a reception number attached from the entered code,
A notification form output process for outputting the notification form to the window terminal and the reception number to the window terminal and the reception terminal via the communication means, respectively.
It is characterized by including.

According to the present invention, it is possible to shorten the waiting time of the reporter and reduce the work load of the person in charge of the counter.

FIG. 1 is a block diagram showing a configuration of an example of a window reception support device according to the first embodiment. FIG. 2 is a block diagram showing an example of the hardware configuration of the window reception support device of the first embodiment. FIG. 3 is a flowchart showing an example of processing in the window reception support device of the first embodiment. FIG. 4 is a diagram showing an example of the notification form format. FIG. 5 is a schematic diagram showing an example of the encryption input process, the notification form generation process, and the notification form output process of the first embodiment.

In the present invention, the "notification" means, for example, a notification of relocation to a government office, a notification of moving, a notification of moving out, a notification of change of head of household, a notification of separation of households, a notification of household merger, a notification of resident transfer, a notification of birth, a notification of death, etc. It is a broad concept that includes household registration notifications such as marriage notifications, divorce notifications, and transfer notifications.

In the apparatus and method of the present invention, for example, the cipher may be a barcode. Further, in the apparatus and method of the present invention, for example, the barcode may be a two-dimensional barcode.

The program of the present invention is a program capable of executing the window reception support method of the present invention on a computer.

The recording medium of the present invention is a computer-readable recording medium on which the program of the present invention is recorded.

The window reception support system of the present invention includes a server, a reporter terminal, a reception terminal, and a window terminal, the server includes the window reception support device of the present invention, and the reception terminal includes a cryptographic reading means. The cipher reading means can read the cipher of the notifier terminal. The server including the window reception support device of the present invention may be, for example, a server on which the program of the present invention is installed.

In the system of the present invention, for example, the counter terminal may be installed at a dedicated counter for the reception number. According to this aspect, the waiting time of the reporter can be further shortened.

Next, an embodiment of the present invention will be described with reference to FIGS. 1 to 5. The present invention is not limited or limited by the following embodiments. In addition, in FIGS. 1 to 5, the same parts are designated by the same reference numerals. The descriptions in each embodiment can be incorporated into each other.

[Embodiment 1]
FIG. 1 is a block diagram showing a configuration of an example of the window reception support device 10 of the present embodiment. As shown in FIG. 1, the window reception support device 10 includes a storage unit 11, an input means 12, an output means 13, a communication means 14, a cipher generation means 15, and a notification form generation means 16. The storage unit 11 includes a notification form format. The output means 13 outputs the notification form format called from the storage unit 11 to the reporter terminal 71 via the communication means 14. The input means 12 inputs the notification form in which the notification information is input by the reporter terminal 71 to the encryption generation means 15 via the communication means 14. The cipher generation means 15 generates a cipher from the notification form in which the notification information is input. The output means 13 outputs the cipher to the reporter terminal 71 via the communication means 14. The input means 12 inputs the code of the reporter terminal 71 into the notification form generating means 16 via the communication means 14. The notification form generation means 16 generates a notification form to which a reception number is assigned from the input cipher. The output means 13 outputs the notification form to the window terminal 73 and the reception number to the window terminal 73 and the reception terminal 72, respectively, via the communication means 14. It is preferable that the window reception support device of the present invention is incorporated in a server as a system and can be connected to an external terminal such as a reporter terminal 71, a reception terminal 72, and a window terminal 73. Further, the window reception support device 10 of the present invention may be, for example, a personal computer (PC) in which the program of the present invention is installed.

As shown in FIG. 1, the communication means 14 of the window reception support device 10 communicates with the reporter terminal 71 via the communication network 50 to perform input / output. Further, as shown in FIG. 1, the communication means 14 of the window reception support device 10 communicates with the reception terminal 72 and the window terminal 73 via the communication network 51 to perform input / output.

The communication network 50 and 51 are not particularly limited, and a known network can be used, and may be wired or wireless, for example. Examples of the communication line networks 50 and 51 include an Internet line, a telephone line, a LAN (Local Area Network), a WiFi (Wireless Fidelity), and the like. The reception terminal 72 and the window terminal 73 may communicate with the communication means 14 via the communication line network 50 (for example, an Internet line or the like) in the same manner as the reporter terminal 71, but are shown in FIG. 1, for example. As described above, if the communication means 14 is communicated with the communication means 14 via a communication network 51 (for example, LAN or the like) different from that used for the communication with the reporter terminal 71, the security can be further enhanced. Further, the encryption generation means 15, the input means, the output means and the communication means via the input / output between the reporter terminal 71, the notification form generation means 16, and the input means via the input / output between the reception terminal 72 and the window terminal 73. If the output means and the communication means are separated, the communication between the encryption generation means 15 and the notification form generation means 16 is blocked, and the two are separated, the security can be further enhanced.

Examples of the reporter terminal 71 include a smartphone, a tablet, a mobile phone, and the like used by the reporter to input the notification information in the notification form format.

Examples of the reception terminal 72 include a PC installed at a government office or the like and used for receiving the reporter. The reception terminal 72 includes a cipher reading means, and the cipher reading means may be able to read the cipher of the submitter terminal 71. The read cipher is input to the notification form generating means 16 by the input means 12 via the communication means 14.

Examples of the window terminal 73 include a PC installed at a window such as a government office and used by a person in charge of the window.

FIG. 2 illustrates a block diagram of the hardware configuration of the window reception support device 10. The window reception support device 10 includes, for example, a CPU (central processing unit) 101, a memory 102, an interface (I / F) or a bus 103, a storage device 104, an input device 105, a display 106, a communication device 107, and the like. Each part of the window reception support device 10 is connected via, for example, I / F 103. In the hardware configuration, communication between internal circuits is connected by a bus.

The CPU 101 is responsible for controlling the entire window reception support device 10. In the window reception support device 10, for example, the program of the present invention and other programs are executed by the CPU 101, and various information is read and written. Specifically, for example, the CPU 101 functions as an input means 12, an output means 13, a cipher generation means 15, and a notification form generation means 16.

The I / F 103 connects, for example, between the functional units of the CPU 101, the memory 102, and the like. The I / F 103 can also be connected to, for example, an external device. Examples of the external device include a submitter terminal 71, a reception terminal 72, and a window terminal 73. The window reception support device 10 can be connected to the communication line networks 50 and 51 by the communication device 107 connected to the I / F 103, and can also be connected to the external device via the communication line networks 50 and 51. .. The communication device 107 stores the communication means 14.

The memory 102 includes, for example, a main memory, and the main memory is also referred to as a main storage device. When the CPU 101 performs processing, for example, the memory 102 reads various operation programs 17 such as the program of the present invention stored in the storage device 104 described later, and the CPU 101 receives data from the memory 102. Program 17 is executed. The main memory is, for example, a RAM (random access memory). The memory 102 further includes, for example, a ROM (read-only memory).

The storage device 104 is also referred to as a so-called auxiliary storage device with respect to the main memory (main storage device), for example. As described above, the storage device 104 stores the operation program 17 including the program of the present invention and the storage unit 11. As described above, the storage unit 11 includes the notification form format. The storage device 104 includes, for example, a storage medium and a drive for reading and writing to the storage medium. The storage medium is not particularly limited, and may be, for example, an internal type or an external type, and may be an HD (hard disk), FD (floppy (registered trademark) disk), CD-ROM, CD-R, CD-RW, MO, etc. Examples thereof include a DVD, a flash memory, a memory card, and the like, and the drive is not particularly limited. The storage device 104 includes, for example, a hard disk drive (HDD) in which a storage medium and a drive are integrated.

The window reception support device 10 further includes, for example, an input device 105 and a display 106. The input device 105 is, for example, a touch panel, a keyboard, a mouse, or the like. Examples of the display 106 include an LED display and a liquid crystal display.

In the window reception support device 10, the memory 102 and the storage device 104 can also store the access information and the log information from the reporter, and the information acquired from the external database (not shown).

Next, an example of processing in the window reception support device of the present embodiment is shown in the flowchart of FIG.

As shown in FIG. 3, first, the output means 13 carries out a notification form format output step (S11) for outputting the notification form format called from the storage unit 11 to the reporter terminal 71.

Next, the input means 12 carries out a notification form format input step (S12) in which the notification form in which the notification information is input by the reporter terminal 71 is input to the encryption generation means 15 via the communication means 14. .. FIG. 4 shows an example of the notification form format. As shown in FIG. 4, the notification information includes, for example, in the case of a transfer notification to a government office, the name (name) of the reporter, the email address of the reporter, (1) the date of transfer, and (2) the future. Address, (3) Future head of household, (4) Address so far, (5) Head of household so far, (6) Registered domicile, (7) Number of households, (8) Name of person to be transferred, (9) ) Gender of the person to be transferred, (10) Date of birth of the person to be transferred, (11) Relationship of the person to be transferred, (12) Resident's card code of the person to be transferred, etc. Can be decided as appropriate. However, FIG. 4 is only an example of the notification form. For example, in case there are a plurality of transferees in the notification form, (8) the name of the person to be transferred ~ ( 12) A plurality of people (for example, 2 to 5 people) may be provided with input fields for the resident's card code of the person to be transferred.

Next, the cipher generation means 15 carries out a cipher generation step (S13) of generating a cipher from the notification form in which the notification information is input. Examples of the cipher include a bar code, a two-dimensional bar code such as a QR code (registered trademark), and the like. For example, if a secure QR code (registered trademark) with read restrictions is used as the two-dimensional barcode, security can be further enhanced.

Next, the output means 13 carries out a cipher output step (S14) of outputting the cipher to the reporter terminal 71 via the communication means 14.

Next, the input means 12 carries out a cipher input step (S15) in which the cipher of the reporter terminal 71 is input to the notification form generation means 16 via the communication means 14. For example, when the reception terminal 72 includes a cipher reading means (for example, a bar code reader or the like), the cipher is read by the cipher reading means, and the read cipher is input to the input means 12 via the communication means 14. May be input to the notification form generating means 16.

Next, the notification form generation means 16 carries out a notification form generation step (S16) for generating a notification form to which a reception number is assigned from the input cipher.

Next, the output means 13 carries out a notification form output step (S17) for outputting the notification form to the window terminal 73 and the reception number to the window terminal 73 and the reception terminal 72, respectively, via the communication means 14. .. In this step, since the notification form is output to the window terminal 73, the person in charge of the window does not need to input the items described in the notification form to the window terminal, and the work load of the person in charge of the window is reduced. Further, the notifier also signs and seals the identity verification on the notification form printed by a printing machine (not shown) connected to the notification form generation means 16 via the window terminal 73 or the communication means 14, for example. There is no need to fill in the blanks on the notification form on the entry table.

For example, the reception number given to the notification form is different from the reception number (for example, F1, F2, etc.) given to the reporter who does not bring the code in the order of reception (for example, 1, 2, ...). , ...), etc., and by giving priority to the reception number output to the counter terminal 73 by the person in charge of the counter, the waiting time of the reporter who brought the code can be shortened. Further, for example, if the window terminal 73 is installed at the dedicated window for the reception number, the waiting time of the reporter can be further shortened. The reception terminal 72 presents the output reception number to the reporter. As a method of presenting the reception number, for example, a method of displaying the reception number in characters, numbers, etc. on a display means such as a display, a method of reading out the reception number by voice, and a reception number tag on which the reception number is described are displayed. The method of issuing is mentioned.

The encryption input step (S15), the notification form generation step (S16), and the notification form output step (S17) in the present embodiment will be described with reference to the schematic diagram of FIG. First, the notifier reads the cipher (for example, QR code (registered trademark)) displayed on the notifier terminal 71 such as a smartphone, and the cipher reading means (for example, QR code (registered trademark)) of the receiving terminal 72. ) Have the reader read it. The read cipher is input to the notification form generating means 16 by the input means 12 via the communication means 14. Next, the notification form generating means 16 generates a notification form to which a reception number is added from the input cipher. Next, the output means 13 outputs the notification form to the window terminal 73 and the reception number to the window terminal 73 and the reception terminal 72 via the communication means 14, respectively. As shown in FIG. 5, the reception number is presented to the notifier by displaying it on the display of the reception terminal 72 or the like.

[Embodiment 2]
The program of the present embodiment is a program capable of executing the window reception support method of the first embodiment on a computer. Alternatively, the program of this embodiment may be recorded on, for example, a computer-readable recording medium. The recording medium is not particularly limited, and examples thereof include a read-only memory (ROM), a hard disk (HD), an optical disk, a floppy (registered trademark) disk (FD), and the like.

Although the present invention has been described above with reference to the embodiments, the present invention is not limited to the above embodiments. Various changes that can be understood by those skilled in the art can be made to the structure and details of the present invention within the scope of the present invention.

The present invention relates to, for example, notification of relocation to a government office, notification of relocation, notification of moving out, notification of change of head of household, notification of household separation, notification of household merger, birth notification, death notification, marriage notification, divorce notification, etc. It is useful for various notifications such as household registration notifications such as transfer notifications.

10 Counter reception support device 11 Storage unit 12 Input means 13 Output means 14 Communication means 15 Cryptographic generation means 16 Notification form generation means 17 Program 50, 51 Communication network 71 Reporter terminal 72 Reception terminal 73 Counter terminal 101 CPU (Central processing unit) )
102 Memory 103 Interface / Bus 104 Storage 105 Input device 106 Display 107 Communication device

Claims (10)

Including a storage unit, an input means, an output means, a communication means, a cipher generation means, and a notification form generation means.
The storage unit includes a notification form format.
The output means outputs the notification form format called from the storage unit to the reporter terminal via the communication means.
The input means inputs the notification form in which the notification information is input by the reporter terminal to the encryption generation means via the communication means.
The cipher generating means generates a cipher from the notification form format in which the notification information is input.
The output means outputs the code to the reporter terminal via the communication means.
The input means inputs the cipher of the notifier terminal read by the cipher reading means of the reception terminal into the notification form generation means via the communication means.
A reception number is generated according to the reception by the reception terminal.
The statement generating means generates a notification form imparted with the reception number from the inputted encryption,
Said output means via said communication means, said registration statement window terminal, said reception number in the window terminal and the reception terminal, and outputs, respectively,
A window reception support device characterized by this. The window reception support device according to claim 1, wherein the code is a bar code. The reception number generated in response to the reception by the reception terminal is different depending on whether the code is read or not, according to claim 1 or 2. Counter reception support device. Notification form format output process that outputs the notification form format to the reporter terminal via communication means, and
The notification form format input step of inputting the notification form format in which the notification information is input by the reporter terminal to the encryption generation means via the communication means, and
A cipher generation process that generates a cipher from the notification form format in which the notification information is input, and
A cipher output step of outputting the cipher to the notifier terminal via the communication means, and
A cipher input step of inputting the cipher of the notifier terminal read by the cipher reading means of the reception terminal into the notification form generating means via the communication means.
A notification form generation process that generates a notification form with a reception number attached from the entered code,
Via the communication means, the registration statement window terminal, said reception number in the window terminal and the reception terminal, the notification form output step of outputting, respectively,
Only including,
A counter reception support method characterized in that a reception number is generated in response to reception by the reception terminal. The window reception support method according to claim 4, wherein the cipher is a barcode. The reception number generated in response to the reception by the reception terminal is different depending on whether the code is read or not, according to claim 4 or 5. Counter reception support method. A program capable of executing the counter reception support method according to any one of claims 4 to 6 on a computer. A computer-readable recording medium on which the program according to claim 7 is recorded. Including server, reporter terminal, reception terminal, and window terminal
The server includes the window reception support device according to any one of claims 1 to 3.
The reception terminal includes a cryptographic reading means.
The cipher reading means can read the cipher of the notifier terminal.
A window reception support system featuring this. The counter reception support system according to claim 9, wherein the counter terminal is installed at a dedicated counter for the reception number.

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