JP6820151B2 - Information processing equipment, information processing methods, and programs - Google Patents

Description

The present invention relates to information processing devices, information processing methods, and programs.

In amusement facilities where highly dependent entertainment is performed, such as casino facilities, measures may be taken to prevent the onset of addiction for players who may be addicted. For example, systematic measures may be taken, such as limiting the number of times a person can enter the facility in a month, or limiting the number of times a player can play (game) beyond a preset amount. .. There may also be policy measures, such as imposing a fixed admission fee or restricting admission to domestic players who have more opportunities to play.

Japanese Unexamined Patent Publication No. 2008-21106

In the systematic measures as described above, there is a problem that the usage restrictions may be excessively applied by imposing uniform usage restrictions on the player regardless of the high degree of dependence. In addition, the above-mentioned systematic measures are effective measures for players who have already developed addiction, but are effective for preventing the onset of addiction for players before they develop addiction. There is a problem that it is often not a countermeasure. For example, the information processing device described in Patent Document 1 is a mobile phone carried by a player based on a collation result between a face image captured by a camera and a face image of a game-restricted person registered in a database in advance. Notify the mobile phone that the player is visiting the game store with game restrictions applied. Therefore, the information processing device described in Patent Document 1 requires a face image of a game-restricted person in advance.
On the other hand, in the policy measures mentioned above, the admission fee is conversely the motivation to stay for a long period of time, or the game that has already been entered because it is only regulated at the entrance of the facility. There is a problem that it does not function as a preventive measure for the onset of addiction.

The present invention has been made in view of the above points, and provides an information processing device, an information processing method, and a program that can flexibly limit the use according to the degree of dependence on the game.

(1) The present invention has been made to solve the above-mentioned problems, and one aspect of the present invention is a usage status information acquisition unit that acquires usage status information indicating the facility usage status of a user in a game facility. A storage unit that stores a dependency table in which usage status information, dependence on the game, and deduction points indicating the current point value for each user are associated with each other, and the usage status information and the dependency of the user. Based on the deduction point of the table , a dependency degree specifying unit that specifies the dependency degree of the user on the game, and an output section that outputs the dependency degree specified by the dependency degree specifying unit are provided. , The self-information processing device receives information indicating the number of points to be deducted, which is transmitted from the terminal device in response to the operation input from the staff based on the result of observing the state of the user by the staff of the game facility. The information processing device is characterized in that the dependency degree specifying unit specifies the dependency degree according to the usage status information of the user, the deduction points of the dependency degree table, and the number of points to be deducted. Is.

(2) Further, as one aspect of the present invention, the storage unit stores a dependency countermeasure table for associating the dependency with a dependency measure indicating a measure against the dependence on the game according to the dependency. A dependency countermeasure determination unit that determines the dependency countermeasure according to the user based on the dependency degree of the specified user and the dependency countermeasure table is provided, and the output unit is determined by the dependency countermeasure determination unit. The information processing apparatus according to (1), wherein the dependency countermeasure is output.

(3) Further, as one aspect of the present invention , when the self- information processing device has the actual value equal to or less than the threshold value based on the result of comparing the actual value indicated by the usage status information with the threshold value. Is the information processing apparatus according to (1), characterized in that the degree of dependence is changed to a lighter one by updating so as to increase the deduction point.

(4) Further, as one aspect of the present invention, the dependence degree specifying unit calculates the deduction point based on at least one of the usage status information of the user or the information input from the external system. This is the information processing apparatus according to (1) .

(5) Further, as one aspect of the present invention, self-suppression information acquisition that acquires self-suppression information that is information that is set by the user in advance and indicates an upper limit value of facility use in a predetermined period. The information processing apparatus according to (1) , further comprising a unit, wherein the dependence degree specifying unit specifies the dependence degree based on an upper limit value based on the self-suppression information and the deduction point. ..

(6) Further, as one aspect of the present invention, a progress rate calculation unit for calculating a progress rate which is a ratio of the actual value to the upper limit value is provided, and the output unit is calculated by the progress rate calculation unit. The information processing apparatus according to (5), wherein when the progress rate is higher than a predetermined value, the attention information for the user is output.

(7) Further, as one aspect of the present invention, the dependence is based on at least one of the usage status information of the user or the external behavior history information indicating the behavior history of the user outside the game facility. The information processing according to (1), further comprising an output destination determination unit that determines an output destination, and the output unit outputs the dependency to the output destination determined by the output destination determination unit. It is a device.

(8) Further, as one aspect of the present invention, the information indicating the execution result of the dependency countermeasure output by the output unit or the dependency countermeasure performed based on the dependency degree output by the output unit. The information processing apparatus according to (2), characterized in that it includes an execution result information acquisition unit that acquires execution result information indicating the execution result of the above.

(9) Further, as one aspect of the present invention, the output unit is characterized in that the output unit outputs information for terminating the dependency countermeasure based on the execution result information acquired by the execution result information acquisition unit. The information processing apparatus according to (8).

(10) Further, as one aspect of the present invention, the dependence degree specifying unit is at least one of the usage status information of the user and external behavior history information indicating the behavior history of the user outside the game facility. The information processing apparatus according to (1), characterized in that the degree of dependence is specified based on the above.

(11) Further, as one aspect of the present invention, the output unit displays the usage status information associated with the dependency one step higher than the dependency specified by the dependency specifying section in the dependency table. The information processing apparatus according to (1), wherein the information processing apparatus according to (1) outputs warning information indicating a condition specified as a dependency one step higher than the dependency specified by the dependency specifying unit. Is.

(12) Further, as one aspect of the present invention, an operation information acquisition unit for acquiring operation information including user identification information which is information based on operation input in an external device and is information for identifying the user is provided. The information processing apparatus according to (1), wherein the output unit outputs user information associated with the user identification information indicated by the operation information acquired from the operation information acquisition unit.

(13) Further, one aspect of the present invention is an information processing method using a computer, in which the computer usage status information acquisition unit acquires usage status information indicating the facility usage status of the user in the amusement facility. The computer receives information indicating the number of points to be deducted, which is transmitted from the terminal device in response to an operation input from the staff based on the result of observing the state of the user by the staff of the game facility. dependence particular portion of the computer, referring to the dependence table and reliance on previous SL usage information and gaming associates the demerit point that indicates the current point value for each of the users, and the usage information of the user It is an information processing method that specifies the degree of dependence of the user on the game based on the deduction points, and the output unit of the computer outputs the degree of dependence specified by the degree of dependence specifying unit. The dependency specifying unit of the computer is characterized in that the dependency is specified according to the usage status information of the user, the deduction points of the dependency table, and the number of points to be deducted. It is a processing method.

(14) Further, as one aspect of the present invention, a usage status information acquisition step of acquiring usage status information indicating the facility usage status of the user in the game facility on a computer, and the state of the user by the staff of the game facility are displayed. based on the observed results are transmitted from the terminal device in accordance with an input from the staff, a receiving step information indicating the number of points deducted prior Symbol to usage information and gaming dependence and each of the user Dependency that identifies the user's dependence on the game based on the user's usage status information and the deduction point by referring to the dependency table that associates the deduction points indicating the current point value of and specifying step, an output step of outputting the dependence identified in the dependency specifying step, a program for executing said at dependence specifying step, and the usage information of the user, the dependence It is a program that specifies the degree of dependence according to the deduction points of the table and the number of points to be deducted .

According to the present invention, the use can be flexibly restricted according to the degree of dependence on the game.

It is a schematic diagram which shows an example of the structure of the casino facility which introduced the information processing apparatus 10 which concerns on embodiment of this invention. It is a figure which shows an example of the dependency table stored in the customer information database of the information processing apparatus 10 which concerns on embodiment of this invention. It is a figure which shows an example of the table stored in the customer information database of the information processing apparatus 10 which concerns on embodiment of this invention. It is a figure which shows an example of the table stored in the action information database of the information processing apparatus 10 which concerns on embodiment of this invention which concerns on embodiment of this invention. It is the schematic which shows an example of the attention alert process by the information processing apparatus 10 which concerns on embodiment of this invention. It is a block diagram which shows the functional structure of the information processing apparatus 10 which concerns on embodiment of this invention. It is a flowchart which shows an example of the operation of the information processing apparatus 10 which concerns on embodiment of this invention.

(Embodiment)
Hereinafter, embodiments of the present invention will be described.

(Outline of facility)
First, the configuration of the facility in which the information processing device 10 according to the embodiment of the present invention is introduced will be described with reference to the drawings. In the present embodiment, the case where the information processing device 10 is introduced in the casino facility will be described as an example.
FIG. 1 is a schematic view showing an example of the configuration of a casino facility in which the information processing device 10 according to the embodiment of the present invention is introduced.

The casino facility according to the present embodiment is provided with an information processing device 10, a reception terminal 20, an entrance / exit gate 30, a game machine 40, and a currency exchange terminal 50. The information processing device 10 according to the present embodiment can identify a player who is addicted to a game, determine the degree of dependence of the player, and determine a dependency measure according to the degree of dependence. It is a device. Dependence measures include not only restrictions within casino facilities such as restrictions on admission to casino facilities and restrictions on deposit amounts, but also restrictions on preferential services at hotels, restaurants, or transportation.
The reception terminal 20, the entrance / exit gate 30, the game machine 40, and the exchange terminal 50 can communicate with the information processing device 10 and transmit / receive data to each other.

In addition, staff will be assigned to each location of the casino facility.
A reception staff is assigned to the place where the reception terminal 20 is installed. The reception staff uses the reception terminal 20 to respond to visitors (players), for example, register members, issue member cards, and accept admission. In addition, the reception staff observes the state of the visitors, and if necessary, inputs information indicating the observation results through the reception terminal 20.
Gate staff will be assigned to the place where the entrance / exit gate 30 is installed. The gate staff observes the state of the player who passes through the entrance / exit gate 30 and enters the hall of the casino facility, and if necessary, inputs information indicating the observation result through the staff terminal 60 possessed by the gate staff.

Hall staff will be assigned to the hall of the casino facility. The hall staff patrols the hall, observes the state of the players in the hall, and if necessary, inputs information indicating the observation result through the staff terminal 60 owned by the hall staff.
A casino dealer is sometimes placed at the place where the game machine 40 is installed. The casino dealer uses the gaming machine 40 to advance the game. The game referred to here is, for example, a roulette wheel, a card game, or the like. Further, the gaming machine 40 in which the casino dealer is not arranged is, for example, a slot machine or the like.
A currency exchange staff will be assigned to the place where the currency exchange terminal 50 is installed. The exchange staff uses the exchange terminal 50 to exchange money in response to a request from the player for exchange (cash to chip exchange or chip to cash exchange). The exchange staff observes the state of the player requesting exchange, and if necessary, inputs information indicating the observed result through the exchange terminal 50.

Further, the gate staff, the hall staff, and the casino dealer have the staff terminal 60. The staff terminal 60 can communicate with the information processing device 10 to transmit and receive data.

(Outline of various processes by information processing equipment)
The outline of various processes by the information processing apparatus 10 according to the present embodiment will be described below.

(Processing at the time of member registration)
First, a process in which the information processing device 10 registers a member of a visitor (player) who visits a casino facility for the first time will be described. A visitor (player) who visits the casino facility for the first time performs a member registration procedure at the reception counter where the reception terminal 20 is installed in order to become a member who can use the casino facility. Visitors report to the reception staff the information (customer information) that needs to be declared when registering as a member. Customer information includes, for example, name, gender, date of birth, public certificate information, face photo, and information about income and assets.

In addition to customer information, visitors also report self-restraint information to the reception staff. The self-suppression information is information representing an upper limit value (threshold value) of the degree to which the player plays a game in a certain period of time, and is information set and registered in advance by the visitor himself / herself. Specifically, the upper limit of the degree of playing a game is, for example, the upper limit of the number of times a player can enter a facility, the upper limit of the cumulative deposit amount, or the upper limit of the cumulative stay time at a facility. Is.

The reception staff inputs the above-mentioned customer information and self-restraint information declared by the visitors into the reception terminal 20. The input customer information is transmitted from the reception terminal 20 to the information processing device 10.
The information processing device 10 determines whether or not the visitor is a person who can be registered as a member based on the customer information received from the reception terminal 20. Specifically, the information processing apparatus 10 stores a registration refusal database, which is a database relating to information on a person who should refuse member registration. The information processing device 10 includes information such as the name, gender, and date of birth included in the customer information received from the reception terminal 20, and the name, gender, date of birth, and the like of the registration denial person included in the registration denial person database. By matching with the information of, it is determined whether or not the visitor is a person who can be registered as a member.

If it is determined that the visitor is not a person who can be registered as a member, the information processing device 10 transmits the determination result to the reception terminal 20. In this case, the member registration process is not performed and the visitor cannot enter the casino facility.

When it is determined that the visitor is a person who can be registered as a member, the information processing device 10 stores the customer information received from the reception terminal 20 in the customer information database stored in the information processing device 10 itself. to register. If it is determined that the visitor is a person who can be registered as a member, the information processing device 10 registers the set self-suppression information in the self-suppression information database stored in the self-information processing device 10. To do. Further, a deduction point for determining the player's dependence is set based on the set self-suppression information and a predetermined threshold information, and the player's dependence is set. At the time of member registration, since no points have been deducted, the deduction points are in a state of full score, and the player is set with, for example, the lowest dependence.
The information processing device 10 manages the dependence for each player by a dependency table described later. The dependency table is a table stored in the customer information database stored in the information processing device 10, and is a table in which usage status information and the like are associated with the dependency on the game.

Further, the information processing device 10 generates a customer ID that identifies the visitor (player) and transmits it to the reception terminal 20.
When the reception terminal 20 receives the customer ID from the information processing device 10, the reception terminal 20 generates a member card in which the customer ID is stored. The generated member card is handed to the visitors (players) by the reception staff. In the present embodiment, as an example, the medium is a member card, but the present invention is not limited to this. For example, the medium may be another medium such as a beacon or a smartphone whose identifier can be read from the outside.

In the present embodiment, the player is allowed to enter the casino facility by authenticating himself / herself by holding the member card over the card reader installed at the entrance / exit gate 30. Further, in the present embodiment, the player is permitted to play the game by the game machine 40 by the person being authenticated by holding the member card over the card reader installed in the game machine 40.

As described above, in the present embodiment, the player's identity is authenticated by the member card (authentication card), but the present invention is not limited to this. For example, even if the reception terminal 20 is configured such that the player is authenticated by face authentication or biometric authentication by inputting information such as a face image, a fingerprint, or an iris in the pupil. Good.

(Example of dependency table)
Next, an example of the dependency table, which is a table in which the usage status information and the dependency on the game are associated with each other, will be described with reference to the drawings.
FIG. 2 is a diagram showing an example of a dependency table stored in the customer information database of the information processing apparatus 10 according to the embodiment of the present invention. The information processing device 10 manages the deduction points and the dependence of a specific player by using the dependence table as shown in FIG.
As shown in the figure, the dependency table shows "date", "presence / absence of admission", "number of admissions in the last 3 months", "number of admissions in the last 6 months", "point deduction points", and "dependency". It is a two-dimensional tabular data consisting of columns of 6 items.

In the "date" item, values indicating dates arranged in ascending order are recorded. In the item of "presence or absence of admission", information indicating whether or not the player has entered the game facility on each date, that is, the value of "with (admission)" or "without (admission)" is recorded.
In the item of "number of admissions in the last 3 months", the value of the number of times the player has entered the game facility in the last 3 months from the time of each date is recorded. Further, in the item of "number of admissions in the last 6 months", the value of the number of times the player has entered the amusement facility in the last 6 months from the time of each date is recorded.
In the item of "point deduction points", the current value of the deduction points of the player on each date (for example, a value from 0 points to 50 points) is recorded. In the item of "dependency", values representing the dependence on each date (for example, "level 1", "level 2", ..., And "level 5" values) are recorded.

In this example, in the self-suppression information preset by the player, a threshold value of 40 times is set as the admission number threshold value for the last 3 months and 60 times as the admission number threshold value for the last 6 months. And. Further, it is assumed that the dependency table shown in FIG. 2 represents the dependency table as of May 25.

As shown in the figure, in the line where the value of the "Date" item is "May 16", "Presence / absence of admission", "Number of admissions in the last 3 months", "Number of admissions in the last 6 months", The values of the "point deduction points" and "dependency" items are "yes", "39 times", "56 times", "50 points", and "level 0", respectively. This line indicates that the player entered the amusement facility on May 16th.
In addition, as of May 16, this line indicates that the player has entered the amusement facility 39 times in the last three months from May 25 (that is, after February 26). Similarly, as of May 16, this line indicates that the player has entered the amusement facility 56 times in the last 6 months from May 25 (ie, after November 26 of the previous year).
In addition, this line indicates that the player's deduction points as of May 16 are 50 points, and the player's dependence as of May 16 is level 0.

In this example, if the number of admissions in the last 3 months or the number of admissions in the last 6 months exceeds the set threshold values (that is, 40 times and 60 times), the information processing device 10 deducts points. Performs a process of deducting 2 points. Further, when both the number of admissions in the last 3 months and the number of admissions in the last 6 months exceed the respective threshold values, the information processing apparatus 10 deducts 2 points each (that is, deduction points). (A total of 4 points will be deducted).

Therefore, for example, as shown in FIG. 2, on "May 18", the number of admissions in the last 3 months was 41, which exceeded the threshold of 40, and the deduction points were deducted from 50 points to 48 points (2). Points are deducted). In addition, on "May 22nd", the number of admissions in the last 3 months was 44 times, which exceeded the threshold value of 40 times, and the number of admissions in the last 6 months was 61 times, which exceeded the threshold value of 60 times. Therefore, the deduction points are deducted from 42 points to 38 points (4 points deduction).

The information processing device 10 determines, for example, the degree of dependence of the player on the game based on the deduction points calculated by the above processing. In this example, the information processing apparatus 10 has a dependence of "level 0" when the deduction points are 50 points (that is, no points are deducted).
Is determined to be. Further, in this example, when the deduction point is in the range of 40 points to 49 points, the information processing apparatus 10 has a dependence of "level 1" and a deduction point in the range of 30 points to 39 points. In the case, the degree of dependence is "level 2", if the deduction points are in the range of 20 to 29 points, the degree of dependence is "level 3", and if the deduction points are in the range of 10 to 19 points. Determines that the degree of dependence is "level 4" and that the degree of dependence is "level 5" when the deduction points are in the range of 0 to 9 points.

Therefore, for example, as shown in FIG. 2, the deduction point on "May 16" is 50 points, so the dependence is level 0, and the deduction point on "May 18" is 48 points, so it depends. The degree is level 1, the deduction point on "May 22" is 38 points, so the dependence is level 2, and the deduction point on "May 25" is 26 points, so the dependence is level. It is 3.

In this way, the information processing device 10 calculates the deduction points of the player and determines the degree of dependence by performing, for example, the above processing based on the usage status information of the player.
In the above example, the deduction points are calculated based on the number of times the player enters and the degree of dependence is determined, but the present invention is not limited to this. For example, the deduction points may be calculated based on the number of admissions, the cumulative deposit amount, the cumulative stay time, or any combination thereof in the player's game facility to determine the dependence.

In addition, when calculating deduction points based on the cumulative deposit amount of the player at the game facility, the cumulative profit / loss amount (that is, the cumulative amount of the amount of money that the player has gained by playing the game, or the loss) (Cumulative amount of lost amount) etc. may also be taken into consideration. For example, when the cumulative profit / loss amount is a positive amount, the information processing device 10 deducts the deduction points even if the actual value such as the cumulative deposit amount or the number of admissions exceeds the threshold value. You may not do it.

Further, the information processing device 10 indicates usage status information (for example, the number of admissions, the cumulative amount of deposit, and the cumulative staying time) indicating the usage record of the player in the game facility, or the behavior history of the player outside the game facility. Deduction processing of deduction points and determination of dependence may be performed based on at least one of external behavior history information (for example, information such as the length of stay at a hotel).
In addition, the information processing device 10 reconfirms the deduction points after a lapse of a predetermined period (for example, one month later) starting from the day when the deduction processing is performed for each player, and various actual values are threshold values. (Upper limit value) If it is less than or equal to, the process of adding points to the deduction points is performed. As a result, the information processing device 10 can make a determination to change the dependence of the player to a lighter one, and can relax the dependence measures on the player.

(Processing at the time of admission)
Next, the process of allowing the information processing device 10 to allow the visitor (player) to enter the casino facility will be described. Visitors hold their member cards over the card reader installed at the entrance / exit gate 30. Then, the customer ID stored in the member card is read by the card reader. The entrance / exit gate 30 transmits the customer ID read by the card reader to the information processing device 10. When the information processing device 10 receives the customer ID transmitted from the entrance / exit gate 30, the information processing device 10 confirms whether or not the visitor can enter.

The information processing device 10 refers to the customer information database and refers to the customer information corresponding to the received customer ID. Further, the information processing device 10 refers to the self-suppression information database and refers to the self-suppression information corresponding to the received customer ID. The information processing device 10 is a game in which the customer ID of a player who cannot be permitted to enter is based on the result of referring to the customer information corresponding to the received customer ID (that is, the game is prohibited from entering after the member registration). In the case of a person, etc.), a confirmation result indicating that the entrance is not permitted is transmitted to the entrance / exit gate 30. Further, when the information processing device 10 is determined based on the usage record information or the like for the self-restraint information, the information processing device 10 is such that the player is not allowed to enter the casino facility. The confirmation result indicating that the entrance is not permitted is transmitted to the entrance / exit gate 30.

Further, the information processing device 10 permits admission if it is a player ID that can be admitted based on the result of referring to the customer information corresponding to the received customer ID and the self-restraint information. The confirmation result to that effect is transmitted to the entrance / exit gate 30. Further, the information processing device 10 updates the entry / exit history information of the entry / exit history information database stored in its own information processing device 10 so as to increment the number of entrances of the player.

Further, when the number of admissions is incremented, the information processing device 10 collates the threshold number of admissions of the player stored in the self-suppression information database with the actual number of admissions. When the actual number of admissions exceeds the admission threshold due to the increment, the information processing device 10 deducts the deduction points and sets the player's dependence.

(Action judgment according to dependence)
The action judgment according to the degree of dependence will be described below.
Dependencies are divided into several stages (for example, five stages), and actions corresponding to each stage of the dependence are defined in the action information database. The action information database is a database stored in the information processing device 10.

By performing deduction processing of deduction points based on the comparison result between the action history in the casino (for example, entry / exit history, deposit history, settlement history, withdrawal history, etc.) and the set threshold value, at the time of judgment implementation Dependency is determined.
As described above, in the action information database, the dependency and the action (dependency countermeasure) for the player of the dependency are stored in association with each other in advance. As a result, the information processing device 10 can determine the action (dependency countermeasure) to be executed from the customer type extracted from the analysis result of the action history and the degree of dependence at the present time.

In analyzing the behavior history, the information processing device 10 uses information that can be acquired in the casino (usage status information, etc.), as well as external behavior history information (for example, accommodation information such as the length of stay at a hotel, and credit such as asset status). Information etc.) can also be used.

FIG. 3 is a diagram showing an example of a table stored in the customer information database of the information processing apparatus 10 according to the embodiment of the present invention.

The table illustrated in FIG. 3A is a part of the customer type table stored in the customer information database. As shown in the figure, the customer type table is associated with, for example, "type A" and the content of the customer type "slot recessed type". That is, a customer whose customer type is "Type A" represents a customer who is particularly highly dependent on the slot machine.

The table illustrated in FIG. 3B is a part of the customer information table stored in the customer information database. As shown in the figure, the customer information table is associated with, for example, a dependency of "level 2" for the customer name "OOOO". That is, the customer with the customer name "OOOO" indicates that the degree of dependence is "level 2".

The table illustrated in FIG. 3C is a part of the customer information table stored in the customer information database. In the customer information table, as shown in the figure, for example, "type A" and "type D" are associated with the customer name "OOOO". That is, the customer with the customer name "OOOO" indicates that the customer type corresponds to "Type A" and "Type D".

FIG. 4 is a diagram showing an example of a table stored in the action information database of the information processing apparatus 10 according to the embodiment of the present invention.

The table illustrated in FIG. 4A is a part of the action table stored in the action information database. As shown in the action table, for example, for the dependence "level 2", "warning display at the time of admission", "sending an email", "sending a letter", "implementing a dependency diagnosis test via the Web", Actions such as "implementation of counseling", "stop of accommodation comp", "stop of restaurant comp", and "stop of cash back" are associated with each other. That is, the actions for the dependence "level 2" include "warning display at the time of admission", "sending an email", "sending a letter", "implementing a dependency diagnosis test via the Web", "implementing counseling", and "accommodation". It means that there are five actions of "stop system comp", "stop restaurant system comp", and "stop cashback". The warning display at the time of entry here is to warn the player about dependence on the game on the entrance / exit gate 30 or a display (not shown) installed near the entrance / exit gate 30. Is to display a message for. The term "comp" as used herein is an abbreviation for Complimentary, and represents a free privilege service for players.

The table illustrated in FIG. 4B is a part of the action table stored in the action information database. As shown in the figure, the action table corresponds to, for example, the action "send mail" with customer types of "type A", "type B", "type C", "type D", and "type E". It is attached. That is, the action of "send mail" is an action performed on a customer whose customer types are "type A", "type B", "type C", "type D", and "type E". Represents.

The information processing device 10 determines the customer type by using the information inside the casino facility and the information outside the casino facility. In some cases, a plurality of customer types correspond to one customer.
The information processing device 10 corresponds to the dependency and each dependency based on the information stored in the customer information database as shown in FIG. 3 and the information stored in the action information database as shown in FIG. The action for the customer (dependency countermeasure) is decided in consideration of the attached action. That is, in the examples shown in FIGS. 3 and 4, the customer whose customer name is "OOOO" has a dependency level of "level 2" and the customer types correspond to "type A" and "type D". To do. Then, "email transmission" is an action performed on a customer whose dependence is "level 2" and is an action performed on a customer whose customer type corresponds to "type A" or "type D". , "Stop accommodation comp", and "Stop cashback" are selected as actions (dependency measures) for customers whose customer name is "OOOO".

(Processing at the time of deposit)
Next, a process in which the information processing device 10 exchanges cash for chips (hereinafter, also referred to as deposit) requested by the player will be described. At the exchange counter where the exchange terminal 50 and the card reader are installed, the player holds the member card over the card reader, presents the cash to be deposited, and requests the deposit. Then, the customer ID stored in the member card is read by the card reader. The customer ID read by the card reader is transmitted to the information processing device 10. Upon receiving the customer ID transmitted from the card reader of the exchange counter, the information processing device 10 performs identity verification and logging.

The information processing device 10 refers to the customer information database and refers to the customer information corresponding to the received customer ID.
When the information processing device 10 confirms that it is not the customer ID of the player registered as a member based on the result of referring to the customer information corresponding to the received customer ID (that is, the customer ID is in the customer information database). If it does not exist), a confirmation result indicating that payment is not permitted is transmitted to the exchange terminal 50.

Further, when the information processing device 10 confirms that the customer ID is the customer ID of the player registered as a member based on the result of referring to the customer information corresponding to the received customer ID (that is, the customer in the customer information database). If the ID exists), the confirmation result indicating that the payment is permitted is transmitted to the exchange terminal 50.

Further, when the deposit is permitted, the deposit history information of the deposit history information database stored in the own information processing apparatus 10 is updated so as to increment the cumulative deposit amount in a certain period.
Further, when the cumulative deposit amount is incremented, the information processing device 10 matches the deposit amount threshold value of the player stored in the self-suppression information database with the actual cumulative deposit amount. When the actual cumulative deposit amount exceeds the deposit amount threshold value due to the increment, the information processing apparatus 10 deducts the deduction points and sets the dependence.

The exchange terminal 50 receives the confirmation result transmitted from the information processing device 10 and displays the confirmation result. The currency exchange staff will see the displayed confirmation result, and if it is the confirmation result that the deposit is permitted, the exchange staff will receive the cash offered by the player and give the player a chip equivalent to the amount of the cash. Pay out.

(Processing at the time of payment)
Next, the information processing device 10 will explain the process of exchanging chips into cash (hereinafter, also referred to as settlement) requested by the player. At the exchange counter where the exchange terminal 50 and the card reader are installed, the player holds the member card over the card reader, presents the chip to be settled, and requests the settlement. Then, the customer ID stored in the member card is read by the card reader. The customer ID read by the card reader is transmitted to the information processing device 10. Upon receiving the customer ID transmitted from the card reader of the exchange counter, the information processing device 10 performs identity verification and logging.

The information processing device 10 refers to the customer information database and refers to the customer information corresponding to the received customer ID.
When the information processing device 10 confirms that it is not the customer ID of the player registered as a member based on the result of referring to the customer information corresponding to the received customer ID (that is, the customer ID is in the customer information database). If it does not exist), a confirmation result indicating that payment is not permitted is transmitted to the exchange terminal 50.

Further, when the information processing device 10 confirms that the customer ID is the customer ID of the player registered as a member based on the result of referring to the customer information corresponding to the received customer ID (that is, the customer in the customer information database). If the ID exists), the confirmation result indicating that the settlement is permitted is transmitted to the exchange terminal 50.

Further, when the settlement is permitted, the settlement history information of the settlement history information database stored in the own information processing apparatus 10 is updated so as to increment the accumulated settlement amount in a certain period.
In addition, the information processing device 10 updates the cumulative settlement amount and the cumulative deposit amount (that is, when the cumulative profit / loss amount is calculated), and the player's deposit amount threshold value stored in the self-restraint information database and the actual cumulative deposit amount. Match with the amount. When the actual cumulative deposit amount exceeds the deposit amount threshold value and the cumulative profit / loss amount is negative, the information processing apparatus 10 performs deduction processing of deduction points and sets the degree of dependence.

The exchange terminal 50 receives the confirmation result transmitted from the information processing device 10 and displays the confirmation result. The exchange staff will see the displayed confirmation result, and if it is the confirmation result that the settlement is permitted, the exchange staff will receive the chip presented by the player and give the player cash equivalent to the amount of the chip. Pay out.

(Processing at the time of exit)
Next, the process of allowing the information processing device 10 to leave the visitor (player) from the casino facility will be described. Visitors hold their member cards over the card reader installed at the entrance / exit gate 30. Then, the customer ID stored in the member card is read by the card reader. The entrance / exit gate 30 transmits the customer ID read by the card reader to the information processing device 10. Upon receiving the customer ID transmitted from the entrance / exit gate 30, the information processing device 10 confirms whether or not the visitor can leave the venue.

The information processing device 10 refers to the customer information database and refers to the customer information corresponding to the received customer ID. Further, the information processing device 10 refers to the self-suppression information database and refers to the self-suppression information corresponding to the received customer ID. The information processing device 10 is based on the result of referring to the customer information corresponding to the received customer ID and the self-suppression information, and the customer ID of the player to which the dependency is given (for example, the player whose dependency is level 1 or higher). If this is the case, information indicating a warning is transmitted to the entrance / exit gate 30.
For example, in the information processing device 10, when some degree of dependence on dependence is set for the player based on the ratio of the actual value to the self-suppression threshold value (upper limit value set by the player) (for example, the player). When the dependence of is level 1 or higher), a warning is given.

In addition, the information processing device 10 acquires data indicating the latest entry time from the entry / exit history information database. The information processing device 10 calculates the staying time of the player at the casino facility by calculating the elapsed time from the acquired admission time. The information processing device 10 updates the entry / exit history information of the entry / exit history information database stored in its own information processing device 10 so as to increment the staying time of the player.

Further, when the stay time is incremented, the information processing device 10 collates the stay time threshold value (upper limit value) of the player stored in the self-suppression information database with the actual stay time (actual value). When the actual staying time (actual value) exceeds the staying time threshold value (upper limit value) due to the increment, the information processing device 10 performs deduction processing of deduction points and sets the degree of dependence of the player.

(Notification processing of warning information to staff)
Next, the notification processing of the warning information to each staff according to the dependence and the customer type will be described.
As described above, when a player enters the casino facility, the member card is read by the card reader installed at the entrance / exit gate 30, and the identity is confirmed. As described above, other authentication methods such as face authentication and fingerprint authentication may be used instead of the card authentication by the member card. As a result, the information processing device 10 acquires the degree of dependence of the player, and determines what kind of action (dependency countermeasure) is to be given to the player, which staff or which device.

An example of the flow of notification processing of warning information to each staff according to the degree of dependence and the customer type will be described below.
Visitors hold their member cards over the card reader installed at the entrance / exit gate 30. Then, the customer ID stored in the member card is read by the card reader. The entrance / exit gate 30 transmits the customer ID read by the card reader to the information processing device 10. When the information processing device 10 receives the customer ID transmitted from the entrance / exit gate 30, the information processing device 10 confirms whether or not the visitor can enter. In addition, here, a player who can enter (that is, the member is registered correctly) and has some degree of dependence (for example, the degree of dependence is level 1 or higher). And.

The information processing device 10 refers to the customer information database and acquires information on the customer type and dependency associated with the customer ID. In addition, the information processing device 10 acquires information indicating the customer type and the action (dependency countermeasure) associated with the dependency from the action information database. Then, the information processing device 10 refers to the staff information database, which is a database in which the action and the identifier for identifying the staff terminal 60 are associated with each other, and acquires the identifier of the staff terminal 60 corresponding to the action. Further, the information processing device 10 refers to an information terminal database which is a database in which an action and an identifier for identifying an information terminal (attached to the game machine 40) are associated with each other, and responds to the action (to the game machine 40). Acquire the identifier of the information terminal (attached).

Based on the acquired information, the information processing device 10 is a staff terminal 60 that is an output destination (notification destination) of action information, and an action information output destination information terminal that is a list of information terminals (attached to the game machine 40). Generate a list. Based on the generated action information output destination information terminal list, the information processing device 10 provides, for example, action information indicating the content of correspondence to a player to which a dependency is given (for example, the dependency is level 1 or higher). , Gate staff, hall staff, dealers, and counselors have staff terminals 60 and information terminals (not shown) attached to the game machine 40.

For example, in the case of a player having a degree of dependence of "level 2" and a player who needs to carry out a "dependency diagnosis test by the Web", the information processing device 10 is used for related staff, for example, gate staff, and diagnosis. Information indicating that the player has visited the staff terminal 60 possessed by the test-supporting staff (not shown), the counselor (not shown), etc. should be broadcast via e-mail, a messenger application, or the like. It may be.

Further, for example, in the case where the player is a player having a degree of dependence of "level 2" and the customer type is "slot machine enthusiastic", the information processing device 10 is a staff possessed by a hall staff in the vicinity of the slot machine. Information indicating that the player has visited the terminal 60, information indicating measures for dependence on the player, and the like may be broadcast to the terminal 60 via e-mail, a messenger application, or the like.

In addition to transmitting information to the staff terminal 60 possessed by each staff member, for example, the information processing device 10 is sent to an information terminal (not shown) attached to a game machine 40 such as a table game. Information about the player may be transmitted. As a result, the information processing device 10 can transmit information without specifying the staff to be notified (that is, without being conscious of which staff terminal 60 to transmit to). Then, any staff member in the vicinity of the game machine 40 to which the information terminal that is the notification destination is attached can confirm the content of the notification.

(Presentation processing of warning information based on operation input by staff)
Next, the warning information presentation process performed by the information processing device 10 based on the operation input to the staff terminal 60 by the staff will be described.
Each staff member observes each player and visually checks for any player or suspicious player who may need to be alerted. If the staff finds such a player, the staff will request the player to present a member card. The staff uses the staff terminal 60 in possession to read information such as a customer ID stored in the member card.

The read information such as the customer ID is transmitted from the staff terminal 60 to the information processing device 10. The information processing device 10 refers to the customer information database, and if there is a dependency associated with the received customer ID (for example, the dependency is level 1 or higher), the dependency or customer type is determined. Acquire the information to be shown. Then, the information processing device 10 acquires information indicating the degree of dependence and the action (dependency countermeasure) corresponding to the customer type, and transmits information about the player including the information indicating the acquired action to the staff terminal 60. Send. As a result, the staff terminal 60 displays information such as dependence, customer type, and actions to be taken by the staff.

If the player is not given a dependency (for example, the dependency is level 0), the information indicating the action is not displayed. Therefore, instead, the player's name, face photograph, and face photo are displayed. Only the information such as the card number given to the member card may be displayed.

Although it is assumed that the staff terminal 60 is provided with a card reader function here, the staff terminal 60 and the card reader may be separate devices.
Further, here, the player is identified by the card reader, but the present invention is not limited to this. For example, a wearable device (not shown) worn by the staff may be used to identify the player by reading the player's biological information. This eliminates the need for staff to require the player to present a member card. Then, the biometric information read by the wearable device is transmitted to the information processing device 10, and the information processing device 10 identifies the player based on the received biometric information.

The information processing device 10 may be able to perform deduction processing of deduction points for a specific player based on the operation input to the staff terminal 60 by each staff member.
For example, suppose a hall staff finds a player in the hall who is clearly addicted. The hall staff requests the player to present a member card. The hall staff uses a card reader provided in the staff terminal 60 in possession to read information such as a customer ID stored in the member card of the player. At the same time, the hall staff inputs information based on the result of observing the state of the player through the staff terminal 60. For example, the hall staff determines the number of points to be deducted from the player based on the result of observing the state of the player, and inputs the number of points by the staff terminal 60.

Information such as the read customer ID and information indicating the number of points to be deducted are transmitted from the staff terminal 60 to the information processing device 10. Then, the information processing device 10 receives information such as the customer ID and information indicating the number of points to be deducted. The information processing device 10 acquires the deduction points associated with the customer ID from the self-suppression information database, and updates the deduction points stored in the self-suppression information database by the deduction points obtained by subtracting the number of received points. ..
As a result, the information processing device 10 can perform deduction processing of deduction points based on the judgment of each staff member who can actually visually check the player up close.

(Caution processing before reaching the threshold value)
A warning is issued only when the actual facility usage record of the player exceeds the threshold set in advance by the self-restraint setting (for example, the number of admissions in a certain period, the cumulative deposit amount, or the upper limit of the cumulative stay time). In some cases, it may be too late as an action to take measures against addiction. Therefore, the action (dependency countermeasure) may be performed at the timing when the ratio of the actual usage record value to the threshold value (upper limit value) exceeds a certain ratio.
The attention processing before reaching the threshold value will be described below with reference to the drawings.

FIG. 5 is a schematic view showing an example of an attention alert process by the information processing apparatus 10 according to the embodiment of the present invention. As shown in the figure, the vertical axis of the graph shown in FIG. 5 represents the deposit amount of the player, and the horizontal axis represents the number of days after 90 days ago. That is, the graph shown in FIG. 5 shows the transition of the cumulative deposit amount for the last 90 days of a specific player. In this example, the target period of the self-restraint setting preset by the player is 90 days.

In this example, the ratio of the actual value (hereinafter, also referred to as the progress rate) of the cumulative deposit amount of the player within a certain period (the last 90 days) to the preset threshold value (upper limit value) is a predetermined ratio. At the time when the above is exceeded, a warning mail is sent to each device (for example, the staff terminal 60 and the entrance / exit gate 30).
The predetermined ratio may be set in advance by the player himself / herself when the self-restraint setting is made at the time of member registration.
Further, the predetermined ratio may be set to 80% in advance, and the setting may be changed in the range of 50% to 90% as needed. Further, after the predetermined ratio is exceeded, a warning e-mail may be sent each time the ratio increases by 5%.

For example, if the threshold value of the cumulative deposit amount is 5 million yen and the predetermined ratio is 80%, a warning e-mail is sent when the actual value of the cumulative deposit amount reaches 4 million yen. In the graph shown in FIG. 5, a warning e-mail was sent about 27 days ago.

In addition, when a predetermined ratio is set for each of a plurality of threshold values (for example, the number of admissions in a certain period, the cumulative deposit amount, or the cumulative stay time), when the set ratio for each threshold value is exceeded. , A warning email may be sent to each.

The content described in the alert mail is determined based on, for example, the result of aggregation and analysis by the information processing apparatus 10 from various historical information.
For example, in the alert mail, the progress rate for each current threshold (upper limit), advice on actions to prevent the threshold (upper limit) from being exceeded, and the player who occurs when the threshold (upper limit) is exceeded. Disadvantages for (for example, information indicating suppression / suspension of comp, suppression / suspension of cashback, obligation to take a dependency diagnostic test, or obligation to conduct an interview), and a link to a web page where detailed information can be confirmed. be written.

(Configuration of information processing device)
Next, the functional configuration of the information processing apparatus 10 will be described with reference to the drawings.
FIG. 6 is a block diagram showing a functional configuration of the information processing apparatus 10 according to the embodiment of the present invention. The information processing device 10 according to the present embodiment includes a control unit 100, a usage status information acquisition unit 101, a dependency determination unit 102, a dependency countermeasure determination unit 104, a self-suppression information acquisition unit 105, and a progress rate calculation unit. It is composed of 106, an output destination determination unit 108, an execution result information acquisition unit 109, an operation information acquisition unit 111, a storage unit 113, and an output unit 120.
Further, the output unit 120 includes a dependency information output unit 103, a warning information output unit 107, a warning information output unit 110, and a user information output unit 112.

The control unit 100 controls various processes in the information processing device 10. The control unit 100 includes a CPU (Central Processing Unit; central processing unit).

The usage status information acquisition unit 101 acquires usage status information indicating the facility usage status of the player (user) in the game facility.

The dependency degree specifying unit 102 specifies the degree of dependence of the user on the game based on the usage status information of the player (user) and the dependency degree table. Further, the dependence degree specifying unit 102 calculates a score based on at least one of the usage status information of the player (user) or the information input from the external system, and specifies the dependency degree according to the calculated score.
The external system referred to here is a system outside the game facility that transmits data indicating the behavior history of the player at the outside of the game facility, for example, a hotel or a restaurant, to the information processing device 10. That is, the dependence degree specifying unit 102 determines the dependence degree based on at least one of the usage status information of the game by the player (user) and the external action history information indicating the action history of the player (user) outside the game facility. Identify.

Further, the dependence degree specifying unit 102 identifies a higher degree of dependence or a lower degree of dependence as the score increases. Further, the dependence degree specifying unit 102 specifies the dependence degree based on the upper limit value and the score based on the self-suppression information.

The dependency information output unit 103 outputs the dependency specified by the dependency specifying unit 102. Further, the dependency information output unit 103 outputs the dependency measures determined by the dependency measure determination unit 104. Further, the dependency information output unit 103 outputs to the output destination determined by the output destination determination unit 108. Further, the dependency information output unit 103 outputs information for terminating the dependency countermeasure based on the execution result information acquired by the execution result information acquisition unit 109.

The dependency countermeasure determination unit 104 determines the dependency countermeasure according to the player (user) based on the dependency degree of the specified player (user) and the dependency countermeasure table.

The self-restraint information acquisition unit 105 acquires self-restraint information which is information set by the player (user) in advance and indicates an upper limit value of facility use in a predetermined period.

The progress rate calculation unit 106 calculates the progress rate, which is the ratio of the points to the upper limit value.

When the progress rate calculated by the progress rate calculation unit is higher than a predetermined value, the attention alert information output unit 107 outputs the attention alert information to the player (user).

The output destination determination unit 108 outputs the dependence based on at least one of the usage status information of the player (user) and the external action history information indicating the action history of the player (user) outside the game facility. To determine.

The execution result information acquisition unit 109 is based on the execution result information (feedback information) indicating the execution result of the dependency countermeasure output by the dependency information output unit 103, or the dependency output by the dependency information output unit 103. Acquires execution result information (feedback information) indicating the execution result of the dependency countermeasures taken.

The warning information output unit 110 is specified by the dependency identification unit 102 by acquiring the usage status information associated with the dependency one step higher than the dependency specified by the dependency identification unit 102 from the dependency table. Outputs warning information indicating a condition specified as a dependency one step higher than the dependency made.
As a result, for example, the warning information output unit 110 provides a condition for the player to become dependent one step higher than the player's current dependence, and a demerit for the player when the dependence becomes one step higher. , The player can be notified in advance.

The operation information acquisition unit 111 acquires operation information including user identification information, which is information based on operation input in an external device and is information for identifying a player (user).

The user information output unit 112 outputs the user information associated with the user identification information indicated by the operation information acquired from the operation information acquisition unit 111.
With the operation information acquisition unit 111 and the user information output unit 112, for example, the information processing device 10 presents information about the player to the staff terminal 60 in response to a request from the staff terminal 60, or the staff terminal 60. Based on the information input from, the information about the player (for example, customer information or information about dependence) stored in the own information processing device 10 can be updated. As a result, the information processing device 10 determines the degree of dependence of the player and selects the dependence countermeasure in consideration of the judgment of the staff who can visually observe the player in the vicinity of the player. Can be done.

The storage unit 113 stores various data and various programs. For example, the storage unit 113 stores a dependency table or the like in which the usage status information and the dependency on the game are associated with each other. Further, for example, the storage unit 113 stores a dependency countermeasure table or the like that associates the dependency with the dependency countermeasure indicating the countermeasure against the dependence on the game according to the dependency.

The storage unit 113 includes a storage medium, for example, an HDD (Hard Disk Drive), a flash memory, an EEPROM (Electrically Erasable Programmable Read Only Memory; e-prom), a RAM (Random Access Memory), and a RAM (Random Access Memory). Memory), ROM (Read Only Memory; read-only memory), or any combination thereof.
The storage unit 113 is also used as a temporary storage area for operations in various processes performed by the information processing device 10.

(Operation of information processing device)
The basic operation of the information processing apparatus 10 will be described below with reference to the drawings.
FIG. 7 is a flowchart showing an example of the operation of the information processing apparatus 10 according to the embodiment of the present invention. The process shown in this flowchart is started when the usage status information indicating the facility usage status of the user in the game facility is updated.

(Step st001) The usage status information acquisition unit 101 acquires usage status information indicating the facility usage status of the user in the game facility. After that, the process proceeds to step st002.

(Step st002) The dependence degree specifying unit 102 refers to the dependence degree table (dependency degree information) stored in the storage unit 113 in which the usage status information and the dependence degree on the game are associated with each other. After that, the process proceeds to step st003.

(Step st003) The dependence degree specifying unit 102 specifies the degree of dependence of the player (user) on the game based on the usage status information of the player (user) and the dependency degree table. After that, the process proceeds to step st004.

(Step st004) The dependency information output unit 103 outputs the dependency specified by the dependency specifying unit 102. This completes the process shown in this flowchart.

As described above, the information processing device 10 according to the present embodiment stores a dependency table in which the usage status of the game and the dependence on the game are associated with each other, and the game is based on the usage status of the player. It is possible to determine the dependency of a person and output information indicating the determined dependency or the dependency countermeasure corresponding to the determined dependency. As a result, the information processing device 10 according to the present embodiment does not cause any player to execute uniform dependence measures. For example, the information processing device 10 according to the present embodiment does not impose excessive usage restrictions such as admission restrictions on players of any dependence. The information processing device 10 according to the present embodiment can execute the dependency countermeasures according to the dependence of the player.

In addition, the information processing device 10 according to the present embodiment determines the degree of dependence by calculating points according to the usage status of the player. Further, the information processing device 10 according to the present embodiment can determine the degree of dependence of the player by taking into consideration the points calculated according to the behavior history of the player outside the game facility. As a result, the information processing device 10 can flexibly and finely manage the dependence of the player.

Further, the information processing device 10 according to the present embodiment acquires self-suppression information declared by the player himself / herself in advance, and specifies the degree of dependence of the player based on the self-suppression information and the actual usage record. can do. As a result, the information processing device 10 can manage the degree of dependence appropriately for each player.

Further, the information processing device 10 according to the present embodiment is a player before exceeding the threshold value indicated by the self-suppression information according to the progress rate which is the ratio of the actual usage record value to the threshold value indicated by the self-suppression information. Can call attention to. As a result, the information processing device 10 can take preventive measures for the player who does not develop the addiction and suppress the deterioration of the symptom for the player who develops the mild addiction.

Further, the information processing device 10 according to the present embodiment determines the output destination of the dependency information according to the content of the information processing device 10 based on at least one of the usage status of the player and the behavior history of the player outside the game facility. can do. As a result, the information processing apparatus 10 can flexibly select the means for countermeasures against dependence according to the type of dependence (customer type) different for each customer, the degree of dependence, and the like.

In addition, the information processing device 10 according to the present embodiment can acquire information (feedback of the result) indicating the result of executing the dependency countermeasure. As a result, the information processing device 10 can grasp the most recent customer dependency by updating the customer information and the dependency information already stored using the fed-back information, and responds accordingly. Dependency measures can be implemented. Further, when the information processing device 10 identifies that the player has been able to overcome the addiction, the addiction countermeasure can be terminated.

Further, since the information processing device 10 according to the present embodiment manages the player's dependence on the game according to the dependence divided into a plurality of levels, the level is one step higher than the player's current dependence. It is possible to notify the player in advance of the conditions for becoming highly dependent and the disadvantages for the player when the one-step level becomes highly dependent.

In addition, the information processing device 10 according to the present embodiment presents information about the player to the terminal in response to a request from the terminal possessed by the staff, or processes itself based on the information input from the terminal. Information about the player stored in the device 10 can be updated. As a result, the information processing device 10 determines the degree of dependence of the player and selects the dependence countermeasure in consideration of the judgment of the staff who can visually observe the player in the vicinity of the player. Can be done.

As described above, the information processing device 10 according to the present embodiment can be flexibly restricted in use according to the degree of dependence on the game.

Although the embodiments of the present invention have been described in detail above, the specific configuration is not limited to the above, and various design changes and the like can be made without departing from the gist of the present invention. is there.

In addition, a part or all of the information processing apparatus 10 in the above-described embodiment may be realized by a computer. In that case, the program for realizing this control function may be recorded on a computer-readable recording medium, and the program recorded on the recording medium may be read by the computer system and executed.

The "computer system" referred to here is a computer system built in the information processing device 10, and includes hardware such as an OS and peripheral devices. Further, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, or a CD-ROM, or a storage device such as a hard disk built in a computer system.

Furthermore, a "computer-readable recording medium" is a medium that dynamically holds a program for a short period of time, such as a communication line when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In that case, a program may be held for a certain period of time, such as a volatile memory inside a computer system serving as a server or a client. Further, the above-mentioned program may be a program for realizing a part of the above-mentioned functions, and may further realize the above-mentioned functions in combination with a program already recorded in the computer system.

Further, the information processing apparatus 10 in the above-described embodiment may be realized as an integrated circuit such as an LSI (Large Scale Integration). Each functional block of the information processing apparatus 10 may be individually made into a processor, or a part or all of them may be integrated into a processor. Further, the method of making an integrated circuit is not limited to LSI, and may be realized by a dedicated circuit or a general-purpose processor. Further, when an integrated circuit technology that replaces an LSI appears due to advances in semiconductor technology, an integrated circuit based on this technology may be used.

10 ... Information processing device, 20 ... Reception terminal, 30 ... Entrance / exit gate, 40 ... Game machine, 50 ... Exchange terminal, 60 ... Staff terminal, 100 ... Control unit , 101 ... Usage status information acquisition unit, 102 ... Dependency identification unit, 103 ... Dependency information output unit, 104 ... Dependency countermeasure determination unit, 105 ... Self-suppression information acquisition unit, 106 ... Progress rate calculation unit, 107 ... Attention information output unit, 108 ... Output destination determination unit, 109 ... Execution result information acquisition unit, 110 ... Warning information output unit, 111 ... Operation information acquisition unit, 112 ... user information output unit, 113 ... storage unit, 120 ... output unit

Claims (14)

The usage status information acquisition unit that acquires usage status information indicating the user's facility usage status in the amusement facility,
A storage unit that stores a dependency table in which usage status information, dependence on the game, and deduction points indicating the current point value for each user are associated with each other .
Based on the usage status information of the user and the deduction point of the dependency table , the dependency specifying unit that specifies the dependency of the user on the game, and the dependency specifying unit.
An output unit for outputting the dependency specified by the dependency specifying unit is provided.
The self-information processing device
Based on the result of observing the state of the user by the staff of the game facility, the information indicating the number of points to be deducted, which is transmitted from the terminal device in response to the operation input from the staff, is received.
The dependency degree specifying unit is an information processing apparatus characterized in that the dependency degree is specified according to the usage status information of the user, the deduction points of the dependency degree table, and the number of points to be deducted . The storage unit stores a dependency countermeasure table that associates the dependency with the dependency countermeasure indicating the countermeasure against the dependence on the game according to the dependency.
A dependency countermeasure determination unit that determines the dependency countermeasure according to the user based on the dependency degree of the specified user and the dependency countermeasure table is provided.
The information processing device according to claim 1, wherein the output unit outputs the dependency countermeasure determined by the dependency countermeasure determination unit. The self- information processing device
Based on the result of comparing the actual value indicated by the usage status information with the threshold value, when the actual value is equal to or less than the threshold value , the degree of dependence is increased by updating so as to increase the deduction point. The information processing apparatus according to claim 1 or 2 , wherein the information processing device is changed to a lighter one. The information processing device according to claim 1 , wherein the dependence degree specifying unit calculates the deduction point based on at least one of the usage status information of the user or information input from an external system. It is provided with a self-restraint information acquisition unit that acquires self-restraint information, which is information set by the user in advance and indicates an upper limit of facility use in a predetermined period.
The information processing apparatus according to claim 1 , wherein the dependence degree specifying unit specifies the dependence degree based on an upper limit value based on the self-suppression information and the deduction point . It is equipped with a progress rate calculation unit that calculates the progress rate, which is the ratio of the actual value to the upper limit value.
The information processing device according to claim 5, wherein the output unit outputs information for alerting the user when the progress rate calculated by the progress rate calculation unit is higher than a predetermined value. An output destination determination unit that determines an output destination of the dependence based on at least one of the usage status information of the user or the external behavior history information indicating the behavior history of the user outside the game facility is provided.
The information processing apparatus according to claim 1, wherein the output unit outputs the dependence to the output destination determined by the output destination determination unit. Execution result of acquiring the information indicating the execution result of the dependency countermeasure output by the output unit or the execution result information indicating the execution result of the dependency countermeasure performed based on the dependency degree output by the output unit. The information processing apparatus according to claim 2, further comprising an information acquisition unit. The information processing device according to claim 8, wherein the output unit outputs information for terminating the dependency countermeasure based on the execution result information acquired by the execution result information acquisition unit. The dependence degree specifying unit is characterized in that the dependence degree is specified based on at least one of the usage status information of the user and external behavior history information indicating the behavior history of the user outside the game facility. The information processing apparatus according to claim 1. The output unit is specified by the dependency identification unit by acquiring the usage status information associated with the dependency one step higher than the dependency specified by the dependency identification unit from the dependency table. The information processing apparatus according to claim 1, further comprising outputting warning information indicating a condition specified as a dependency one step higher than the determined dependency. An operation information acquisition unit for acquiring operation information including user identification information, which is information based on operation input in an external device and is information for identifying the user, is provided.
The information processing device according to claim 1, wherein the output unit outputs user information associated with the user identification information indicated by the operation information acquired from the operation information acquisition unit. The computer usage status information acquisition department acquires usage status information indicating the user's facility usage status in the amusement facility.
The computer receives information indicating the number of points to be deducted, which is transmitted from the terminal device in response to the operation input from the staff based on the result of observing the state of the user by the staff of the game facility.
Dependence particular portion of the computer, referring to the dependence table and reliance on previous SL usage information and gaming associates the demerit point that indicates the current point value for each of the users, the usage information of the user And the deduction points , the dependence of the user on the game is specified, and
An information processing method in which the output unit of the computer outputs the dependence specified by the dependency identification unit.
The dependency specifying unit of the computer is characterized in that the dependency is specified according to the usage status information of the user, the deduction points of the dependency table, and the number of points to be deducted. Processing method. On the computer
A usage status information acquisition step for acquiring usage status information indicating the user's facility usage status in a game facility, and
A step of receiving information indicating the number of points to be deducted, which is transmitted from the terminal device in response to an operation input from the staff based on the result of observing the state of the user by the staff of the game facility,
Referring dependence table associating the demerit point indicating a pre-SL current point value of dependence and each of the user to the usage information and the game, based on said deduction point and the usage information of the user, Dependency specifying step for specifying the dependence of the user on the game, and
An output step that outputs the dependency specified in the dependency specifying step, and an output step that outputs the dependency.
It is a program to execute
In the dependence degree specifying step, a program that specifies the dependence degree according to the usage status information of the user, the deduction points of the dependency degree table, and the number of points to be deducted .

Images