JP6811160B2 - Mediation support systems, mediation support methods, and mediation support programs - Google Patents

Description

The present invention relates to a mediation support system, a mediation support method, and a mediation support program.

There is known a shopping agency support system in which a shop supports a shopping agency in which a shopping requester requests a shopping agent to shop at a store (see Patent Document 1). In this shopping agency support system, the store receives a predetermined shopping agency usage fee set in advance by the store as a usage fee paid by the shopping requester for the shopping agency, and the store receives the shopping agency usage fee from the shopping agency. Paying to the person.

Japanese Unexamined Patent Publication No. 2013-182527

In the conventional technology, when the shopping agent requests the shopping agent to shop at the shopping agent's home or the like and the shopping agent delivers the product to the shopping agent, the burden on the shopping agent becomes large. was there.

The present invention has been made in consideration of such circumstances, and one of the objects of the present invention is to suppress the burden on the shopping agent.

One aspect of the present invention includes an acquisition unit that acquires a special sale time zone, a reception unit that receives a purchase request for a product or service (hereinafter, product, etc.) sold as the special sale at a store from a first user. A user extraction unit that extracts a second user who is at least one of a user who visits the store and a user who is likely to visit the store during the time period when the special sale is carried out, and the reception unit. An intermediary support including an intermediary unit that transmits information requesting the purchase of the product or the like to the terminal device used by the second user extracted by the user extraction unit based on the purchase request received by It is a system.

According to one aspect of the present invention, the burden on the shopping agent can be suppressed.

It is a block diagram which shows an example of the store support system 1 of embodiment. It is a block diagram of the user terminal apparatus 100 of embodiment. It is a block diagram of the store server 200 of an embodiment. It is a block diagram of the store support server 300 of an embodiment. It is a block diagram of the intermediary server 400 of an embodiment. It is a figure which shows an example of the store database 500a of embodiment. It is a figure which shows an example of the visitor number database 500b of an embodiment. It is a figure which shows an example of the product etc. database 500c of an embodiment. It is a figure which shows an example of the sale database 510 of an embodiment. It is a figure which shows an example of the product purchase database 520 of an embodiment. It is a figure which shows an example of the proxy request database 530 of an embodiment. It is a figure which shows an example of the surrogate performance database 540 of an embodiment. It is a flowchart which shows the flow of the sale automatic setting process in the store support system 1 of embodiment. It is a figure explaining the process of setting a sale period by a store support server 300. It is a figure for demonstrating the process of extracting a user. (A) is a diagram showing an example of the content 340a provided by the user terminal device 100, and (b) is a diagram showing an example of the content 340b provided by the store terminal device 230. It is a flowchart which shows the flow of the sale automatic start processing in the store support system 1 of embodiment. It is a figure which shows the relationship between the position of a store, and the position of a user. It is a flowchart which shows the flow of the provision process of the remaining amount information in the store support system 1 of embodiment. It is a figure for demonstrating an example of the process of estimating the remaining amount of a product or the like. It is a figure for demonstrating another example of the process of estimating the remaining amount of a product or the like. It is a flowchart which shows the flow of inventory inquiry processing and agency request processing. (A) is a diagram showing an example of content 340c, (b) is a diagram showing an example of content 340 for responding to an inventory inquiry, and (c) is an example of content 340e showing an inventory inquiry result. (D) is a diagram showing an example of content 340f indicating that a shopping agent has been requested, and (e) is an example of content 340 g that replies that a product or the like has been received from an agent. It is a figure which shows. It is a flowchart which shows an example of the flow of the proxy request processing. It is a block diagram which shows the modification of the store support system 1. It is a figure which shows an example of the hardware composition of the user terminal apparatus 100, the store server 200, the store support server 300, the intermediary server 400, and the database server 500.

Hereinafter, the mediation support system, the mediation support method, and the embodiment of the mediation support program of the present invention will be described with reference to the drawings.

<1. Outline>
The mediation support system of the embodiment has a reception unit that receives a purchase request for a product or service (hereinafter, product, etc.) sold in the store from the first user, and a user who is visiting the store and can visit the store. Based on the purchase request, the user extraction unit that extracts the second user, which is at least one of the highly likely users, and the terminal device used by the second user transmit information requesting the purchase of the product or the like. It is a thing. The first user is, for example, a requester who requests a shopping agency. The second user is, for example, a person who may perform shopping agency in response to a request for shopping agency.

Since the mediation support system of the embodiment extracts at least one of the user who is visiting the store and the user who is likely to visit the store as the second user, the second user is the store for shopping agency. It is possible to exert the effect that the burden of moving to is suppressed.

<2. Configuration of store support system 1>
FIG. 1 is a configuration diagram showing an example of the store support system 1 of the embodiment. The store support system 1 includes, for example, one or more user terminal devices 100, one or more store servers 200, a store support server 300, an intermediary server 400, and a database server 500. In the store support system 1, the user terminal device 100, the store server 200, the store support server 300, the intermediary server 400, and the database server 500 are connected to the network NW. Each device connected to the network NW has a communication interface such as a NIC (Network Interface Card) or a wireless communication module (not shown in FIG. 1). The network NW includes, for example, a radio base station, a Wi-Fi access point, a communication line, a provider, the Internet, and the like.

It should be noted that not all combinations of these components need to be able to communicate with each other, and the network NW may include a local network in part. The store support server 300, the intermediary server 400, and the database server 500 may be partly or wholly integrated into one device.

(2-1. Configuration of user terminal device 100)
The user terminal device 100 is a device used by a user (general user). The user terminal device 100 is, for example, a computer device (communication device) such as a mobile phone such as a smartphone, a tablet terminal, or a personal computer. For example, a sale notification application for receiving the sale notification service provided by the store support server 300 and an intermediary application for receiving the intermediary service provided by the intermediary server 400 are installed in the user terminal device 100. .. These application programs transmit a request for content to the store support server 300 or the intermediary server 400 when a predetermined operation is performed. Further, the application program receives the push notification from the store support server 300 or the intermediary server 400, and outputs images and sounds to the user terminal device 100. Note that some of the functions of the application program may be replaced by a web browser. In this case, the web browser sends an HTTP (Hypertext Transfer Protocol) request to the store support server 300 or the intermediary server 400. Then, a web screen is generated based on the web page returned from the store support server 300 or the intermediary server 400, and is displayed on the display unit. A web page is content including, for example, text data described in a markup language such as HTML (Hyper Text Markup Language), style sheets, still image data, moving image data, audio data, and the like.

FIG. 2 is a configuration diagram of the user terminal device 100 of the embodiment. The user terminal device 100 includes, for example, a sail notification processing unit 110, an intermediary processing unit 120, and a position acquisition unit 130. These functional units are realized by, for example, a processor such as a CPU (Central Processing Unit) executing a program stored in a program memory. In addition, some or all of these functional units may be realized by hardware such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), or FPGA (Field-Programmable Gate Array). It may be realized by the cooperation of software and hardware.

The sale notification processing unit 110 is realized by executing the sale notification application. The sale notification processing unit 110 controls the display unit, the speaker, and the like based on the sale information provided from the store support server 300, and notifies the user of the sale. The mediation processing unit 120 is realized by executing the mediation application. The mediation processing unit 120 cooperates with the mediation server 400 to provide the mediation service to the user. The position acquisition unit 130 includes, for example, a GPS processing unit 132 and a geomagnetic sensor 134. The GPS processing unit 132 identifies the position of the user terminal device 100 based on the signal received from the GNSS (Global Navigation Satellite System) satellite. The geomagnetic sensor 134 detects the geomagnetic pattern around the user terminal device 100. The position acquisition unit 130 identifies the position of the user terminal device 100 based on the detected geomagnetic pattern.

(2-2. Configuration of store server 200, etc.)
The store server 200 executes a process for supporting the implementation of the sale based on the sale information acquired from the store support server 300. As shown in FIG. 1, the store server 200 is connected to one or more POS terminals 210, a point giving device 220, and a store terminal device 230. The store support server 300, the POS terminal 210, the point giving device 220, and the store terminal device 230 are communicably connected by, for example, a local network in the store.

The POS (Point Of Sale) terminal 210 is a computer device provided with an operation interface, a NIC, and the like, and is used by a store clerk. The POS terminal 210 is operated by a clerk to accept orders for products and the like. The POS terminal 220 generates order data including the ordered product name and quantity, and performs settlement processing for the product or the like. The POS terminal 210 executes the granting of benefits based on the sale information in the settlement process of the product or the like. The point giving device 220 is a computer device operated by a clerk or a user. The point giving device 220 gives points as a privilege based on the received operation. The point giving device 220 may be integrated with the POS terminal 210. The store terminal device 230 is a computer device used by a store clerk. The store terminal device 230 performs processing such as presenting the contents of the sale to the store clerk based on the sale information acquired from the store support server 300.

FIG. 3 is a configuration diagram of the store server 200 of the embodiment. The store server 200 includes, for example, a sale period management unit 202 and a privilege setting unit 204. These functional units are realized by, for example, a processor such as a CPU executing a program stored in the program memory. The sale period management unit 202 controls the start and end of the sale period. The privilege setting unit 204 transmits an instruction to grant a privilege to the POS terminal 210 and the point granting device 220 when a predetermined condition is satisfied during the sale period.

(2-3. Configuration of store support server 300)
FIG. 4 is a configuration diagram of the store support server 300 of the embodiment. The store support server 300 is a server device that provides a sale notification service. The store support server 300 includes, for example, a time zone setting unit 310, a user extraction unit 320, a product extraction unit 330, and an information provision unit 340. These functional units are realized by, for example, a processor such as a CPU executing a program stored in the program memory.

The time zone setting unit 310 sets a time zone for carrying out the sale. The time zone setting unit 310 automatically sets the time zone according to a predetermined rule, for example. The prescribed rule is to select a time zone when the number of visitors is lower than the standard. Further, the time zone setting unit 310 may set the time zone based on the operation performed by the store terminal device 230. The user extraction unit 320 extracts users who may visit the store in the time zone set by the time zone setting unit 310. The user extraction unit 320 may include a user attribute learning unit 322 that learns the user to be extracted based on the user's attributes. The product extraction unit 330 extracts the target product or the like to which the privilege is given based on the purchase attribute of the user's product or the like. The information providing unit 340 generates sale information that specifies a time zone, a product, and the like. The information providing unit 340 transmits the generated sale information to the user terminal device 100 used by the user extracted by the user extracting unit 320 and the store server 200.

(2-4. Configuration of intermediary server 400)
FIG. 5 is a configuration diagram of the intermediary server 400 of the embodiment. The intermediary server 400 includes, for example, an inquiry processing unit 410 and a proxy processing unit 420. These functional units are realized by, for example, a processor such as a CPU executing a program stored in the program memory. The inquiry processing unit 410 returns a response including the remaining number of products and the like to the user terminal device 100 based on the inquiry request received from the user terminal device 100. The proxy processing unit 420 includes, for example, a request reception unit 421, a proxy designation unit 422, a proxy request unit 423, and a termination processing unit 424. The request reception unit 422 receives the proxy request from the user terminal device 100 operated by the user who requests the shopping proxy. The agent designation unit 422 designates an agent who acts as a substitute for shopping. The agency request unit 423 requests the agent to act as a shopping agent. The end processing unit 424 manages the reward for the agent delivering the product or the like to the client.

(2-5. Database)
The database server 500 is, for example, an HDD (Hard Disc Drive), a flash memory, an EEPROM (Electrically Erasable Programmable Read Only Memory), a ROM (Read Only Memory), or a RAM (Random Access Memory), or a hybrid type using a plurality of these. It is realized by a storage device. The database server 500 may be realized by an external storage device accessible via various networks. An example of an external storage device is a NAS (Network Attached Storage) device. The database server 500 manages the databases and the like shown in FIGS. 6 to 12.

FIG. 6 is a diagram showing an example of the store database 500a of the embodiment. The store database 500a is, for example, information in which a store ID is associated with store location information, store location information, and a geomagnetic pattern. The store ID is information that uniquely identifies the store. The store location information is information representing the location of the store in latitude and longitude. The location in the store is information such as an arbitrary name in the store. The geomagnetic pattern is information representing a change in geomagnetism that can be acquired by the geomagnetic sensor 134 in the store.

FIG. 7 is a diagram showing an example of the visitor number database 500b of the embodiment. The visitor number database 500b is, for example, information showing the relationship between the time zone information and the visitor number information in the store. The time zone represents each period in which the business hours of the store are divided. The time zone information is set based on the operation on the store terminal device 230. The number of visitors information is information indicating the number of users who have entered the store from the entrance of the store. The number of visitors information is, for example, information representing the number of users based on the output of a sensor provided at the entrance of a store. The number of visitors database 500b may represent the number of visitors per day, but is not limited to this, and may be, for example, the average number of visitors for each time zone in one month.

FIG. 8 is a diagram showing an example of the product database 500c of the embodiment. The product database 500c is, for example, information indicating the relationship between the product ID in the store and the location information in the store. The product ID is information that uniquely identifies the product or the like. The store location information is information such as an arbitrary name in the store.

FIG. 9 is a diagram showing an example of the sale database 510 of the embodiment. The sale database 510 is, for example, information in which a sale ID is associated with a time zone, an ID of a product or the like to be sold, and privilege information. The sale ID is information that uniquely identifies the sale set by the store support server 300. The time zone is information representing the beginning and end of the time sale. The product ID is information that uniquely identifies the product or the like that is the target of the sale specified by the sale ID. The privilege information is information representing the content of the privilege given on condition that the product or the like is purchased in the sale specified by the sale ID. The contents of the benefits include the discount rate and discount amount of products, the rate of giving points that can be used for payment in exchange for cash, and the discount ticket that can be used for the next purchase of products.

FIG. 10 is a diagram showing an example of the product or the like purchase database 520 of the embodiment. The product purchase database 520 is, for example, information in which a user ID is associated with a home registration position, purchase attributes, and environmental information. The purchase attribute is information including, for example, a store visit history, a purchase history, and a movement history. The store visit history is information including, for example, the store visited and the date and time of the store visit. The information on the date and time of the visit may include information on whether or not the time sale is set by the store support server 300. The purchase history is information including products purchased at the store. The information on the product or the like may include information indicating whether or not the product or the like is a product or the like subject to a time sale. The movement history is information including a movement route to the store and a type of transportation means. The type of means of transportation is information representing, for example, walking, biking, or automobile. Environmental information is information such as weather and temperature corresponding to the purchase attribute. The type of transportation means is generated based on, for example, the result of discount processing of a bicycle parking device or a parking lot in a store at the POS terminal 210.

FIG. 11 is a diagram showing an example of the proxy request database 530 of the embodiment. The proxy request database 530 is, for example, information in which an action schedule and a request attribute are associated with a user ID. The action schedule is, for example, information including a future date and time and place registered based on the operation of the user. The request attribute is information including, for example, a request history, a receipt history, and a reward history. The request history is information including the date and time when the shopping agency is requested, the product for which the shopping agency is requested, and the like. The receipt history is information including the date and time when the product or the like for which the agent has requested the shopping agent is received. The remuneration history is information including the date and time of the remuneration paid to the agent.

FIG. 12 is a diagram showing an example of the proxy performance database 540 of the embodiment. The proxy performance database 540 is, for example, information in which the proxy ID is associated with the registered position of the home, the action schedule, the proxy attribute, and the evaluation. The surrogate attribute is information including, for example, a purchase history, a delivery history, and a movement history. The purchase history is information including the date and time when the agent purchased the product or the like on behalf of the agent, and the product or the like purchased by the agent. The delivery history is information including the date and time when the product or the like is delivered from the agent to the requester. The movement history is information including the movement route of the agent and the type of movement means. The evaluation is, for example, information in which the required time and the user evaluation are associated with each other. The required time is information representing the period from the date and time when the client requested the shopping agent to the date and time when the agent delivered the product or the like. The user evaluation is information representing the evaluation of the agent based on the operation of the requester.

<3. Store support system 1 sale automatic setting process>
(3-1. Processing centered on the store support server 300)
FIG. 13 is a flowchart showing the flow of the sale automatic setting process in the store support system 1 of the embodiment. The processing of this flowchart is started, for example, at predetermined period intervals. First, the time zone setting unit 310 of the store support server 300 refers to the visitor number database 500b (S100). The time zone setting unit 310 determines whether or not there is a time zone (off-peak) in which the number of visitors is lower than the reference (S102). The time zone setting unit 310 ends the process of this flowchart when there is no time zone (off-peak) in which the number of visitors is lower than the reference. When there is a time zone (off-peak) in which the number of visitors is lower than the reference, the time zone setting unit 310 sets the time zone in which the number of visitors is lower than the reference as the sale period (S104). FIG. 14 is a diagram illustrating a process of setting a sale period by the store support server 300. In the example of FIG. 14, the time zone setting unit 310 sells, for example, 14:00 to 16:00 and 16:00 to 18:00, which are time zones lower than the average of each time zone or an arbitrarily set reference value. Set as a period.

Next, the store support server 300 determines whether or not to start the time sale within a predetermined time (S106). When the store support server 300 starts the time sale within a predetermined time, the store support server 300 acquires the current position information of the user (S108). Based on the acquired current location information, the store support server 300 determines whether or not there is a user who visits the time sale that starts within a predetermined time (S110).

If there is a user who visits the time sale that starts within a predetermined time, the user extraction unit 320 extracts the user as a user who may visit the store during the time sale (S116). FIG. 15 is a diagram for explaining a process of extracting a user. The user extraction unit 320 may visit the store when the user's current position is within a predetermined distance D from the store and / or the user's moving direction is in the direction approaching the store. Extract as a user.

If the store support server 300 does not start the time sale within a predetermined time, the store support server 300 acquires the user's position history (S112). At this time, the store support server 300 refers to the movement history in the product purchase database 520. The store support server 300 determines whether or not there is a user who will visit the store in a future time zone based on the acquired position history (S114).

If there is a user who visits the time sale that starts within a predetermined time, the user extraction unit 320 extracts the user as a user who may visit the store during the time sale (S116). The user extraction unit 320 may visit the store when the user has a history of being located in the vicinity of the store in the time zone of the time sale set by the time zone setting unit 310. Extract as a user.

In S116, the user extraction unit 320 narrows down the users who may visit the store based on the environmental information (weather or temperature) corresponding to the store visit history and the environmental information of the time zone of the time sale. Good. For example, in the product purchase database 520, for a user who may visit a store, the weather forecast for the time zone of the time sale is "rain" when the environmental information associated with the store visit history is not "rain". In the case of, the user is excluded from the users already extracted.

Next, the product extraction unit 330 extracts the target product or the like to which the privilege is given based on the purchase attribute of the user extracted by the user extraction unit 320 (S118). The product extraction unit 330 extracts the product or the like having a purchase history at the store where the time sale is started from the purchase history of the user as the product or the like to which the privilege is given.

In S118, the product extraction unit 330 may narrow down the products and the like based on the environmental information (weather or temperature) corresponding to the purchase history and the environmental information of the time zone of the time sale. For example, in the product purchase database 520, for a user who may visit a store, when there is no specific product such as "umbrella" in the purchase history of "sunny" environmental information, the time zone of the time sale When the weather forecast is "sunny", specific products such as the "umbrella" are excluded from the already extracted products.

Further, in S118, the product extraction unit 330 may narrow down the products and the like based on the movement history of the user. For example, in the product purchase database 520, it is assumed that the means of transportation of the user who visits the store is walking or bicycle for the user extracted by the time zone setting unit 310. In this case, the product extraction unit 330 excludes the beverages sold in the case from the products and the like to which the privilege is given, and narrows down the beverages to individual beverages that are easy to carry.

Next, the information providing unit 340 transmits the sale information to the user terminal device 100 and the store server 200 (S120). The sale information includes, for example, the store where the sale is carried out, the time zone of the time sale, the target product, and information representing the privilege.

As described above, according to the store support system 1 of the embodiment, it is possible to provide sale information suitable for a specific time zone in the future by executing the sale automatic setting process. As a result, according to the store support system 1, it is possible to increase the number of users who visit the store.

(3-2. Time sale notification processing for users)
FIG. 16A is a diagram showing an example of the content 340a provided by the user terminal device 100. The information providing unit 340 pushes and notifies the user terminal device 100 of sale information for displaying the content 340a on the user terminal device 100, for example. Further, the information providing unit 340 may transmit information for image generation to the user terminal device 100 in advance so that the content 340a can be viewed when the user terminal device 100 activates the sale notification application. ..

(3-3. Dissemination of time sale at stores and grant of benefits)
FIG. 16B is a diagram showing an example of the content 340b provided by the store terminal device 230. When the store server 200 receives the sale information, the store server 200 displays the content 340b on the store terminal device 230. The content 340b includes a sale ID, a period, a target product, and privilege information. As a result, the store support system 1 can inform the store clerk of the contents of the time sale automatically set by the store support server 300. In addition, the store server 200 causes the POS terminal 210 and the point awarding device 220 to start an operation of giving a privilege on condition that the target product or the like is purchased during the time sale period.

(3-4. User extraction learning process (1))
The store support server 300 may provide sale information to the user terminal device 100 used by a user other than the user who may visit the store in the process of S120 in the flowchart of FIG. In this case, after providing the sale information, the user attribute learning unit 322 refers to the product purchase database 520 and acquires the store visit history of users other than the users who may visit the store. Then, the user attribute learning unit 322 learns the user's attributes for the time zone related to the time sale, the target product, and the privilege, based on the store visit history of users other than the user who may visit the store. .. The user attribute is an index for classifying the user such as gender, age, and position history. Specifically, when a user visits the store, the user attribute learning unit 322 increases the weighting of the user's attributes. As a result, the user attribute learning unit 322 can easily extract users that match the attributes of the user by the user extraction unit 320.

(3-5. User extraction learning process (2))
The user attribute learning unit 322 may make it easy for the user extraction unit 320 to extract a user who has purchased a product or the like other than the target product or the like to which the privilege is given based on the purchase attribute of the user's product or the like. The user attribute learning unit 322 refers to the store visit history and the purchase history in the product purchase database 520, and purchases products, etc. other than the products, etc. that are subject to the time sale among the users who have visited the store in the past time sale. Extract the users who did. The user attribute learning unit 322 sets an attribute for the extracted user to purchase a product or the like other than the product or the like that is the target of the time sale. As a result, the store support server 300 can positively provide the sale information to the user who tends to purchase (“buy”) a product different from the product targeted for the sale. As a result, sales in stores can be promoted.

(3-6. Provision of sale information of related stores)
The store support server 300 includes sale information including benefits given on condition that the store related to the store visited by the user is used, based on the store visit history of the user who uses the user terminal device 100 to which the sale information is provided. May be provided. Specifically, when a time sale is held to sell milk at 14:00, for a group of customers who come to store A on foot at a later date, milk can be visited at store B on foot from store A from 14:00. We recommend a time sale that sells. As a result, the store support server 300 can increase the number of visitors to the store B in addition to the store A.

<4. Store support system 1 sale automatic start processing>
Hereinafter, in the store support system 1, sale information is provided to the user terminal device 100 based on the purchase attribute of at least one of the user who is visiting the store and the user who is likely to visit the store. The processing will be described.

FIG. 17 is a flowchart showing a flow of sale automatic start processing in the store support system 1 of the embodiment. First, the store support server 300 determines whether or not to carry out a time sale from now on (S200). "From now on" means, for example, "as soon as it is ready", "immediately without delay", or "within a predetermined time (for example, about one hour)". If the store support server 300 does not carry out the time sale from now on, the store support server 300 ends the process of this flowchart. The store support server 300 acquires location information from the user terminal device 100 when the time sale is to be carried out from now on (S202).

Specifically, the store support server 300 acquires the history of the position information acquired by the GPS processing unit 132 and the geomagnetic pattern detected by the geomagnetic sensor 134. FIG. 18 is a diagram showing the relationship between the position of the store and the position of the user. The store support server 300 determines the position of the user U1 who is visiting the store by the geomagnetic pattern detected by the user terminal device 100 used by the user U1 and the geomagnetic pattern registered in advance in the store database 500a. Get based on comparison. Further, in the store support server 300, when the history of the location information acquired by the GPS processing unit 132 is interrupted near the entrance / exit of the store, a user corresponding to the user terminal device 100 that has transmitted the location information is in the store. Presumed to be. As a result, the user extraction unit 320 extracts users in or near the store (S204).

Next, the product or the like extraction unit 330 extracts the target product or the like to which the privilege is given (S206). The product or the like extraction unit 330 extracts the product or the like based on the purchase attribute of the user extracted by the time zone setting unit 310, for example. In addition, the product extraction unit 330 may extract products having a large inventory in the store and having a near expiration date as products or the like to which the privilege is given. Next, the information providing unit 340 transmits the sale information including the extracted product and the like and the privilege information to the user terminal device 100 and the store server 200 (S208). As a result, the store support server 300 automatically starts the time sale.

Next, the product extraction unit 330 acquires the location information of the user in the store (S210). For example, as shown in the movement history (1) in FIG. 18, the user U1 moves to the position M1 where the products and the like subject to the time sale are displayed, and then moves to another position M2 as shown in the movement history (2). It is assumed that it has moved. The product extraction unit 330 narrows down the products and the like to which the privilege is given from the products and the like including M1 to the products and the like displayed at the position M2 based on the history of the user's position (S212). At this time, the product extraction unit 330 refers to the product database 500c to acquire information on the product or the like corresponding to the position in the store. Next, the information providing unit 340 provides sale information including information such as narrowed-down products to the user terminal device 100 used by a specific user (S214). As a result, the store support server 300 can specify the user's migration route and provide sale information for products and the like that appeal to the user in the migration route.

Next, the store support server 300 determines whether or not the time sale has ended (S216). If the time sale has not ended, the store support server 300 returns the process to S202. When the time sale ends, the store support server 300 ends the process of this flowchart.

As described above, according to the store support system 1 of the embodiment, the user's purchase attribute is based on the purchase attribute of at least one of the user who is visiting the store and the user who is likely to visit the store. It is possible to automatically set a time sale that adds a privilege to a specific product or the like that matches the purchase attribute. As a result, the store support system 1 can promote the purchase of products and the like.

<5. Providing remaining amount information ＞
(5-1. Processing for providing remaining amount information)
FIG. 19 is a flowchart showing a flow of processing for providing the remaining amount information in the store support system 1 of the embodiment. The store support system 1 of the above-described embodiment provides the user terminal device 100 with information on the remaining amount of products and the like that are subject to the time sale while the time sale is being carried out. The remaining amount estimation unit 342 first estimates the remaining amount of the target product for the time sale (S300). The details of the process of estimating the remaining amount will be described later. The information providing unit 340 determines whether or not the estimated remaining amount of the product or the like is equal to or greater than the standard (S302).

The information providing unit 340 additionally provides the sale information when the estimated remaining amount of the product or the like is equal to or more than the standard (S304). The information providing unit 340 re-provides the sale information, for example. In addition, the information providing unit 340 provides new sale information including privilege information in which the discount amount and the point award rate are changed to a high value. As a result, the information providing unit 340 notifies the user of a further time sale.

When the remaining amount of the product or the like is not equal to or more than the standard, the information providing unit 340 provides sale information including the remaining amount information of the product or the like (S306). The information providing unit 340 provides sale information including, for example, the product subject to the time sale being sold out soon.

(5-2. Remaining amount estimation process (1))
FIG. 20 is a diagram for explaining an example of a process of estimating the remaining amount of a product or the like. As shown in FIG. 20A, the remaining amount estimation unit 342 refers to the product purchase database 520 and acquires the store visit history corresponding to the user terminal device 100 that provided the sale information. The remaining amount estimation unit 342 estimates the remaining number of products and the like based on the acquired store visit history. As shown in FIG. 20B, the remaining amount estimation unit 342 estimates that the larger the number of users who visit the store among the users who use the user terminal device 100 that provided the sale information, the smaller the remaining amount of the product. ..

(5-3. Remaining amount estimation process (2))
FIG. 21 is a diagram for explaining another example of the process of estimating the remaining amount of the product or the like. The remaining amount estimation unit 342 may estimate the remaining number of products and the like in the store based on the real-time data of the sales performance in the store provided by the POS system including the POS terminal 210. Real-time data is generated every time a product or the like subject to a time sale is sold, and is interrupted when the remaining amount of the product or the like subject to the time sale is exhausted. The remaining amount estimation unit 342 estimates the remaining amount of the target product for the time sale based on the pattern of the real-time data. It should be noted that both remaining amount estimation processes may be performed, and sale information may be provided based on the remaining amount of the two estimated products.

<6. Inventory inquiry processing and agency request processing>
FIG. 22 is a flowchart showing the flow of inventory inquiry processing and proxy request processing. In this description, the user terminal device 100 used by the shopping agent is also referred to as the requester terminal device 100A, and the user terminal device 100 used by the shopping agent is also referred to as the agent terminal device 100B.

(6-1. Inventory inquiry processing)
The store support server 300 transmits the sale information regarding the time sale to be carried out in the future time zone to the client terminal device 100A. When the requester terminal device 100A receives the sale information, the sale notification processing unit 110 provides the content 340a. Further, the intermediary processing unit 120 of the requester terminal device 100A provides the content 340c for inquiring the inventory of the product subject to the time sale when a predetermined operation is received from the request during the time sale (S400). ). FIG. 23A is a diagram showing an example of the content 340c. The content 340c includes a time to end of the time sale, a check box for selecting a product subject to the time sale, and an inventory inquiry button. When the mediation processing unit 120 specifies the target product and accepts the operation of selecting the inventory inquiry button, the mediation processing unit 120 sends a request for inquiring the inventory of the designated target product to the mediation server 400.

When the intermediary server 400 receives an inquiry request for a product or the like, the intermediary server 400 selects a user terminal device 100 used by a user existing in the store (S402), and makes an inquiry request for the product or the like to the selected user terminal device 100B. provide. When the intermediary processing unit 120 of the agent terminal device 100B receives the inquiry request from the intermediary server 400, as shown in FIG. 23B, the intermediary processing unit 120 provides the content 340d for responding to the inventory inquiry. The content 340d includes a product or the like to be inquired about inventories, a radio button for selecting the answer content, and a send button. The intermediary processing unit 120 of the agent terminal device 100B transmits a response to the intermediary server 400 when the operation selected by the send button is accepted while any of the radio buttons is selected (S404).

When the intermediary server 400 receives a response from the agent terminal device 100B, the intermediary server 400 transmits information representing the inventory of the target product or the like to the requester terminal device 100A as a response to the inquiry request. As a result, the intermediary server 400 provides the client with inventory of products and the like.

(6-2. Proxy request processing)
When the requester terminal device 100A receives the response, it provides the content 340e as shown in FIG. 23 (c). The content 340e includes the time to the end of the time sale, the inventory inquiry result, and the proxy request button. When the intermediary processing unit 120 of the requester terminal device 100A accepts the operation of selecting the agency request button, the intermediary processing unit 120 transmits the shopping agency request to the intermediary server 400 (S406). When the requester terminal device 100A transmits the shopping agency request, the requester terminal device 100A provides the content 340f indicating that the shopping agency request has been made, as shown in FIG. 23 (d).

When the intermediary server 400 receives the shopping agency request, it selects the shopping agency agent (S408). The intermediary server 400 transmits a shopping agent request to the agent terminal device 100B used by the selected agent. The agent who accepts the request for shopping agency purchases the target product based on the shopping agency request and delivers the target product to the requester. The intermediary processing unit 120 of the client terminal device 100A reports that it has received the product or the like for which the shopping agent has been requested. At this time, the mediation processing unit 120 provides 340 g of the content as shown in FIG. 23 (e). The content 340 g includes a radio button for answering that the product or the like has been received from the agent, a radio button for accepting the evaluation of the shopping agent, and a send button. The mediation processing unit 120 transmits the receipt report information to the mediation server 400 when the transmission button is selected while the radio button for answering the receipt and the radio button for accepting the evaluation are selected.

When the intermediary server 400 receives the receipt report information, the intermediary server 400 registers the required time and the user evaluation corresponding to the agent in the agent record database 540 (S412). Further, the intermediary server 400 stores information indicating that the requester pays the agent to the agent in the reward history in the agent request database 530.

The inventory inquiry process and the agency request process described above are limited to, but are not limited to, the shopping agency request is transmitted to the agent terminal device 100B that has transmitted the response to the inquiry request. When the intermediary server 400 does not receive a response to the inquiry request, it transmits information to that effect to the requester terminal device 100A, and when it receives a shopping agency request from the requester terminal device 100A, it acts as a proxy as described later. You may select a person and send a shopping agent request to the selected agent. Further, even if the intermediary server 400 does not receive the inquiry request from the requester terminal device 100A, when the user terminal device 100 receives the shopping agency request, the intermediary server 400 selects an agent as described later and makes the selected agent You may send a shopping agency request.

(6-3. Contents of proxy request processing)
FIG. 24 is a flowchart showing an example of the flow of proxy request processing.
The agency processing unit 420 determines whether or not the shopping agent request has been accepted from the client terminal device 100A (S500). If the agency processing unit 420 does not accept the shopping agent request, the agency processing unit 420 ends the process of this flowchart. When the agency processing unit 420 receives the shopping agent request, the agent processing unit 420 acquires the position information of the agent candidate (S502). The proxy processing unit 420 acquires the position information of the proxy candidate by, for example, acquiring the position information of the proxy terminal device 100B associated with the proxy ID registered in the proxy record database 540. Further, when the substitute processing unit 420 has a substitute candidate designated as the requester, the substitute processing unit 420 may acquire the position information of the substitute candidate. Note that the proxy processing unit 420 may extract the user registered in the proxy request database 530 as a proxy candidate even if the user is not registered as a proxy.

Next, the agency processing unit 420 determines whether or not there is an agent candidate who is visiting the store that sells the product or the like specified by the shopping agent request, or whether there is an agent candidate who is likely to visit the store. Is determined (S504). If there is no substitute candidate, the substitute processing unit 420 notifies the requester to that effect (S516).

When the substitute candidate exists, the substitute processing unit 420 extracts the existing substitute candidate (S506). Next, the substitute processing unit 420 narrows down the substitute candidates (S508). The agent designation unit 422 refers to the agent record database 540 and, based on the user's action schedule, acts as an agent who is likely to come to a store that sells the products specified by the shopping agent request. Narrow down. The user's action schedule is information received by the intermediary server 400 from the agent terminal device 100B. Specifically, the action schedule of the user includes the area where the agent buys around, the store, the type of store, and the like.

The agent designation unit 422 may narrow down the agent candidates based on the relationship between the registered position such as the home related to the agent and the registered position such as the home related to the client. Specifically, the agent designation unit 422 determines that the home position of the client registered in the product purchase database 520 and the home position of the agent candidate registered in the agent record database 540 are within a predetermined distance. Select the substitute candidate.

The agent designation unit 422 may narrow down the agent candidates based on the relationship between the agent's action schedule and the client's action schedule. Specifically, when the point included in the action schedule of the client and the point included in the action schedule of the substitute candidate are within a predetermined distance, the substitute designation unit 422 selects the substitute candidate.

The agent designation unit 422 may narrow down the agent candidates based on the evaluation of the agent candidates. Specifically, the agent designation unit 422 narrows down to a predetermined number of agent candidates having a short delivery time from the plurality of agent candidates. Further, the agent designation unit 422 narrows down to a predetermined number of agent candidates whose user evaluation is not determined to be "satisfied" among the plurality of agent candidates.

The agency request unit 423 transmits a shopping agency request to the agent candidate (S510). Next, the agency request unit 423 determines whether or not a response for accepting the shopping agency has been received in response to the shopping agency request (S512). If the proxy processing unit 420 cannot receive the response to accept the shopping agency, the proxy processing unit 420 returns the process to S508. When the agent processing unit 420 receives the response to accept the shopping agent, the agent processing unit 420 determines the accepted agent candidate as the agent requesting the shopping agent (S514), and ends the process of this flowchart.

According to the store support system 1 described above, at least one of the user who is visiting the store and the user who is likely to visit the store is extracted as the agent, so that the agent acts as a shopping agent. It is possible to exert the effect that the burden of moving to the store can be suppressed.

<7. Modification example>
FIG. 25 is a configuration diagram showing a modified example of the store support system 1.
The store support system 1 of the above-described embodiment performs a process of giving a privilege by the store server 200 by providing sale information from the store support server 300 to the store server 200, but the present invention is not limited to this. The process of granting the privilege may be performed on the store support server 300. Specifically, it is assumed that the user has purchased the target product for the time sale by using the electronic money function of the user terminal device 100. In this case, the user terminal device 100 transmits the user ID, store information, product information, and purchase date / time information to the store support server 300. The store support server 300 determines whether or not to grant the privilege based on the information received from the store server 200, and the user ID, the store information, the product information, and the purchase date and time information correspond to the conditions for granting the privilege. In some cases, a privilege is given.

<8. Hardware configuration>
FIG. 26 is a diagram showing an example of the hardware configuration of the user terminal device 100, the store server 200, the store support server 300, the intermediary server 400, and the database server 500. FIG. 26 shows an example in which the user terminal device 100 is a smart device such as a smartphone or a tablet terminal. The user terminal device 100 has, for example, a configuration in which a CPU 101, a RAM 102, a ROM 103, a secondary storage device 104 such as a flash memory, a touch panel 105, and a wireless communication module 106 are connected to each other by an internal bus or a dedicated communication line. ing. An application program or the like for operating the user terminal device 100 is stored in the secondary storage device 104.

The store server 200, the store support server 300, the mediation server 400, and the database server 500 include, for example, a NIC (Network Interface Card) 601, a CPU 602, a RAM 603, a ROM 604, a secondary storage device 605 such as a flash memory or an HDD, and a drive device. The 606s are connected to each other by an internal bus or a dedicated communication line. A portable storage medium such as an optical disk is mounted on the drive device 606. The program stored in the portable storage medium mounted on the secondary storage device 605 or the drive device 606 is expanded in the RAM 603 by a DMA controller (not shown) or the like, and executed by the CPU 602 to execute the functional unit of each server. Is realized.

Although the embodiments for carrying out the present invention have been described above using the embodiments, the present invention is not limited to these embodiments, and various modifications and substitutions are made without departing from the gist of the present invention. Can be added.

The above-described embodiment can be expressed as follows.
(1-1) Time zone setting unit for setting the time zone and
A user extraction unit that extracts users who may visit the store during the time zone set by the time zone setting unit, and a user extraction unit.
A providing unit that provides sale information including benefits given to the terminal device used by the user extracted by the user extracting unit on condition that the store is used.
Store support system equipped with.
(1-2)
Based on the visitor history of the store, the time zone setting unit extracts a time zone in which the number of visitors is lower than the reference from the available time of the store as the time zone.
The store support system according to (1-1).
(1-3)
The time zone setting unit extracts the time zone based on the operation received by the terminal device used by the manager of the store.
The store support system according to (1-1).
(1-4)
The user extraction unit visits the store when the current position of the user is within a predetermined distance from the store and / or the movement direction of the user is a direction approaching the store. Extract as a potential user,
The store support system according to any one of (1-1) to (1-3).
(1-5)
The user extraction unit can visit the store when the user has a history of being located in the vicinity of the store in the time zone set by the time zone setting unit. Extract users with sex,
The store support system according to any one of (1-1) to (1-4).
(1-6)
The user extraction unit extracts a user who may visit the store when the user has a store visit history or a purchase history at the store.
The store support system according to (1-4) or (1-5).
(1-7)
The user extraction unit may visit the store based on the environmental information corresponding to the history of the user visiting the store and the environmental information of the time zone set by the time zone setting unit. Extract users,
The store support system according to (1-4) or (1-5).
(1-8)
The providing unit provides the sale information to a terminal device used by a user other than a user who may visit the store.
The user extraction unit learns the attributes of users who may visit the store based on the store visit history of users other than the users who may visit the store, and based on the learning result, the store Narrow down the users who may come to the store,
The store support system according to any one of (1-1) to (1-7).
(1-9)
A product extraction unit that extracts products and the like to which the privilege is given based on the user's store visit attribute, purchase history, or movement history extracted by the user extraction unit is further provided.
The store support system according to any one of (1-1) to (1-7).
(1-10)
The product extraction unit narrows down the products and the like to which the privilege is given based on the environmental information of the time zone set by the time zone setting unit.
The store support system according to (1-9).
(1-11)
The product extraction unit narrows down the products and the like to which the privilege is given based on the movement history of the user.
The store support system according to (1-9) or (1-10).
(1-12)
After providing the first sale information by the providing unit, a first estimating unit that estimates the remaining number of products and the like in the store based on the number of visitors in the time zone set by the time zone setting unit is further provided.
The providing unit provides the second sale information based on the remaining number estimated by the first estimating unit.
The store support system according to any one of (1-1) to (1-11).
(1-13)
After the first sale information is provided by the providing unit, the second estimation of estimating the remaining number of products, etc. at the store based on the real-time data of the sales performance at the store provided by the POS (point of sales system) system. With more parts
The providing unit provides the second sale information based on the remaining number estimated by the second estimating unit.
The store support system according to any one of (1-1) to (1-11).
(1-14)
When a request for inquiring about a product or the like in the store is received from the first terminal device to which the sale information is provided by the providing unit, a user who is visiting the store and a user who is likely to visit the store In response to providing an inquiry request for a product or the like to the second terminal device used by at least one of the two terminal devices and receiving a response including information related to the remaining number of the products or the like from the second terminal device, the said A first intermediary unit that provides the response to the first terminal device is further provided.
The store support system according to any one of (1-1) to (1-13).
(1-15)
When a purchase request for a product or the like is received from the terminal device to which the sale information is provided by the providing unit, at least one of a user who visits the store and a user who is likely to visit the store. Further includes a second intermediary unit that requests the purchase of goods, etc. to the third terminal device used by
The store support system according to any one of (1-1) to (1-13).
(1-16)
The second intermediary unit is used by a user having a short distance from a position designated by a user who uses the terminal device to which the sail information is provided by the providing unit among the plurality of third terminal devices. Request the purchase of products, etc. to the third terminal device with priority.
The store support system according to (1-15).
(1-17)
The providing unit gives priority to the sale information to the fourth terminal device used by the user who has purchased a product or the like other than the target product or the like to which the privilege is given based on the purchase attribute of the user's product or the like. And provide
The store support system according to any one of (1-1) to (1-16).
(1-18)
Based on the store visit history of the user who uses the terminal device to which the sale information is provided by the providing unit, the sale information including the privilege given on condition that the store related to the store visited by the user is used is provided. To do
The store support system according to any one of (1-1) to (1-17).
(1-19)
The providing unit pushes and notifies the terminal device used by the user extracted by the user extracting unit of the sale information.
The store support system according to any one of (1-1) to (1-18).
(1-20)
The providing unit provides the sale information to a store server managed in the store, and the store server provides benefits on condition that the store is used based on the sale information provided by the providing unit. Start the giving operation,
The store support system according to any one of (1-1) to (1-19).
(1-21)
Set the time zone and
Extract users who may visit the store during the set time zone
To provide the terminal device used by the extracted user with sale information including benefits given on condition that the store is used.
Store support method.
(1-22)
On the computer
Let me set the time zone
Extract users who may visit the store at the set time zone,
To have the terminal device used by the extracted user provide sale information including benefits given on condition that the store is used.
Store support program.
(2-1)
A user extraction unit that extracts at least one of a user who is visiting the store and a user who is likely to visit the store, and a user extraction unit.
An attribute acquisition unit that acquires the purchase attribute of the user extracted by the user extraction unit, and
A providing unit that provides sale information including benefits given to the terminal device used by the user based on the purchase attribute acquired by the attribute acquisition unit, subject to the use of the store.
Store support system equipped with.
(2-2)
The user extraction unit determines the position of a user visiting the store in relation to a signal pattern detected by a geomagnetic detection unit mounted on a terminal device used by the user and a signal pattern registered in advance. And extract the users who are visiting the store based on the acquired user's position.
The store support system described in (2-1).
(2-3) When the current position of the user is within a predetermined distance from the store and the moving direction of the user is in the direction approaching the store, the user extraction unit sets the user in the store. Extract as users who are likely to visit the store,
The store support system according to (2-1) or (2-2).
(2-4)
The user extraction unit extracts the user as a user who is likely to visit the store when there is a store visit history or purchase history of the user at the store.
The store support system according to any one of (2-1) to (2-3).
(2-5)
The user extraction unit is likely to visit the store based on the environmental information corresponding to the history of the user visiting the store and the environmental information of the time zone set by the time zone setting unit. Narrow down users,
The store support system according to any one of (2-1) to (2-3).
(2-6)
The providing unit provides the sale information to a terminal device used by a user other than a user who may visit the store.
The user extraction unit learns the attributes of users who are likely to visit the store based on the store visit history of users other than the users who may visit the store, and based on the learning result, the store Narrow down the users who are likely to visit the store,
The store support system according to any one of (2-1) to (2-4).
(2-7)
It further includes a product extraction unit that extracts the target product or the like to which the privilege is given based on the user's store visit attribute, purchase history, or movement history acquired by the attribute acquisition unit.
The store support system according to any one of (2-1) to (2-5).
(2-8)
The user extraction unit determines the position of a user visiting the store in relation to a signal pattern detected by a geomagnetic detection unit mounted on a terminal device used by the user and a signal pattern registered in advance. Based on the acquired user's position, the user who is visiting the store is extracted based on the acquired user's position.
The product extraction unit narrows down the products and the like to which the privilege is given based on the history of the user's position extracted by the user extraction unit.
The store support system according to (2-6).
(2-9)
The product extraction unit narrows down the products to which the privilege is given based on the current environmental information.
The store support system according to (2-6).
(2-10) The product or the like extraction unit narrows down the target products or the like to which the privilege is given based on the movement history of the user.
The store support system according to (2-6) or (2-7).
(2-11)
Further provided with a first estimation unit that estimates the remaining number of products and the like in the store based on the number of visitors after the first sale information is provided by the provision unit.
The providing unit provides a second sale information based on the remaining number estimated by the first estimating unit.
The store support system according to any one of (2-1) to (2-9).
(2-12)
It is further equipped with a second estimation unit that estimates the remaining number of products, etc. at the store based on real-time data of sales performance at the store provided by the POS (point of sales system) system.
The providing unit provides the sale information based on the remaining number estimated by the second estimation unit.
The store support system according to any one of (2-1) to (2-10).
(2-13)
When an inquiry request for a product or the like in the store is received from the first terminal device to which the sale information is provided by the providing unit, the product in the store is sent to the second terminal device used by the user existing in the store. The first intermediary unit that provides the response to the first terminal device in response to receiving the response including the information related to the remaining number of the products and the like from the second terminal device. Further prepare,
The store support system according to any one of (2-1) to (2-11).
(2-14)
When a purchase request for a product or the like is received from a terminal device to which the sale information is provided by the providing unit, a third terminal device used by a user who may visit the store is requested to purchase the product or the like. Further equipped with a second intermediary unit
The store support system according to any one of (2-1) to (2-12).
(2-15)
The second intermediary unit is used by a user having a short distance from a position designated by a user who uses the terminal device to which the sail information is provided by the providing unit among the plurality of third terminal devices. Request the purchase of products, etc. to the third terminal device with priority.
The store support system according to (2-13).
(2-16)
The providing unit gives priority to the sale information to the fourth terminal device used by the user who has purchased a product or the like other than the target product or the like to which the privilege is given based on the purchase attribute of the user's product or the like. And provide
The store support system according to any one of (2-1) to (2-14).
(2-17)
Based on the store visit history of the user who uses the terminal device to which the sale information is provided by the providing unit, the sale information including the privilege given on condition that the store related to the store visited by the user is used is provided. To do
The store support system according to any one of (2-1) to (2-15).
(2-18)
The providing unit pushes the sale information.
The store support system according to any one of (2-1) to (2-17).
(2-19)
The providing unit provides the sale information to a store server managed in the store, and the store server provides benefits on condition that the store is used based on the sale information provided by the providing unit. Start the giving operation,
The store support system according to any one of (2-1) to (2-17).
(2-20)
At least one of the users who are visiting the store and the users who are likely to visit the store is extracted.
Get the extracted user's purchase attributes and
Based on the acquired purchase attribute, the terminal device used by the user is provided with sale information including benefits given on condition that the store is used.
Store support method.
(2-21)
At least one of the users who are visiting the store and the users who are likely to visit the store is extracted.
Get the purchased attributes of the extracted user and
Based on the acquired purchase attribute, the terminal device used by the user is made to provide sale information including a privilege given on condition that the store is used.
Store support program.
(3-1)
A reception department that accepts purchase requests for products or services (hereinafter referred to as products, etc.) sold in stores from the first user.
A user extraction unit that extracts a second user who is at least one of a user who visits the store and a user who is likely to visit the store, and a user extraction unit.
An intermediary unit that transmits information requesting the purchase of the product or the like to the terminal device used by the second user extracted by the user extraction unit based on the purchase request received by the reception unit.
An intermediary support system equipped with.
(3-2)
The user extraction unit determines the position of a user visiting the store in relation to a signal pattern detected by a geomagnetic detection unit mounted on a terminal device used by the user and a signal pattern registered in advance. And extract the users who are visiting the store based on the acquired user's position.
The mediation support system according to (3-1).
(3-3)
The user extraction unit extracts the second user who is likely to visit the store based on the user's action schedule.
The mediation support system according to (3-1) or (3-2).
(3-4)
The mediation unit is a second user who requests the purchase of the product or the like from the second user based on the relationship between the registration position related to the first user and the registration position related to the second user. To select,
The mediation support system according to any one of (3-1) to (3-3).
(3-5)
The intermediary unit selects a second user who requests the purchase of the product or the like from the second user based on the relationship between the action schedule of the first user and the action schedule of the second user. The mediation support system according to any one of (3-1) to (3-4).
(3-6)
Further provided with a database that accepts the registration of the action schedule of the second user from the terminal device used by the second user.
The intermediary unit selects a second user who requests the purchase of the product or the like from the second user based on the action schedule of the second user registered in the database.
The mediation support system according to (3-5).
(3-7)
The intermediary unit stores information indicating that the first user pays the second user.
The mediation support system according to any one of (3-1) to (3-6).
(3-8)
Further provided with a first estimation unit that estimates the remaining number of products and the like in the store based on the number of visitors to the store.
A terminal device used by the first user and a first providing unit that provides the remaining number estimated by the first estimation unit to the terminal device used by the second user are further provided (3-1). ) To (3-7) according to any one of the mediation support systems.
(3-9)
It is further equipped with a second estimation unit that estimates the remaining number of products, etc. at the store based on real-time data of sales performance at the store provided by the POS (point of sales system) system.
It further includes a terminal device used by the first user and a second providing unit that provides the remaining number estimated by the second estimation unit to the terminal device used by the second user (3-1). ) To (3-8) according to any one of the mediation support systems.
(3-10)
The terminal device used by the third user existing in the store is provided with an inquiry request for the product or the like requested based on the purchase request, and includes information related to the remaining number of the product or the like from the terminal device. The terminal device used by the first user and the terminal device used by the second user in response to receiving the response are further provided with a third provider that provides the response.
The mediation support system according to any one of (3-1) to (3-9).
(3-11)
The user extraction unit extracts the user who uses the terminal device that transmitted the response as the second user.
The intermediary unit requests the user who uses the terminal device that has transmitted the response to purchase the product or the like requested based on the purchase request.
The mediation support system according to (3-10).
(3-12)
When the intermediary unit provides the response to the terminal device used by the first user by the third providing unit, the intermediary unit transmits the response based on the operation on the terminal device used by the first user. Request the user who uses the terminal device to purchase the product or the like requested based on the purchase request.
The mediation support system according to (3-10).
(3-13)
The user extraction unit narrows down the second user based on the history of the delivery time required corresponding to the second user.
The store support system according to any one of (3-1) to (3-12).
(3-14)
The user extraction unit narrows down the second user based on the evaluation of the first user corresponding to the second user.
The store support system according to any one of (3-1) to (3-12).
(3-15)
A user designation unit for determining a user designated by the first user as the second user is further provided.
The intermediary unit requests the terminal device used by the second user determined by the user designation unit to purchase the product or the like.
The mediation support system according to any one of (3-1) to (3-12).
(3-16)
Accepting a purchase request for a product or service (hereinafter referred to as a product, etc.) sold at a store from the first user,
A second user, which is at least one of the user who visits the store and the user who is likely to visit the store, is extracted.
Based on the received purchase request, information requesting the purchase of the product or the like is transmitted to the extracted terminal device used by the second user.
Mediation support method.
(3-17)
Have the first user accept a purchase request for a product or service (hereinafter referred to as a product, etc.) sold at the store.
A second user who is at least one of a user who visits the store and a user who is likely to visit the store is extracted.
Based on the received purchase request, the extracted terminal device used by the second user is made to transmit information requesting the purchase of the product or the like.
Mediation support program.

1 ... Store support system 100 ... User terminal device 100A ... Requester terminal device 100B ... Agent terminal device 110 ... Sale notification processing unit 120 ... Mediation processing unit 130 ... Position acquisition unit 132 ... GPS processing unit 134 ... Geomagnetic sensor 200 ... Store Server 202 ... Sale period management unit 204 ... Bonus setting unit 210 ... POS terminal 210
220 ... Point giving device 230 ... Store terminal device 300 ... Store support server 310 ... Time zone setting unit 320 ... User extraction unit 322 ... User attribute learning unit 330 ... Product extraction unit 340 ... Information providing unit 342 ... Remaining amount estimation unit 400 ... Intermediary server 410 ... Inquiry processing unit 420 ... Agency processing unit 421 ... Request reception unit 422 ... Agent designation unit 423 ... Agency request unit 424 ... Termination processing unit 500 ... Database server 500a ... Store database 500b ... Number of visitors database 500c ... Product Etc. database 510 ... Sale database 520 ... Product purchase database 530 ... Proxy request database 540 ... Proxy performance database

Claims (17)

The acquisition department that acquires the time zone of special sale,
A reception unit that receives purchase requests for products or services (hereinafter referred to as products, etc.) sold as special sales at the store from the first user.
Based on the time zone of the special sale, the distance from the store to the position of the user, and the direction in which the user is moving, there is a high possibility that the store will be visited during the time zone when the special sale is being carried out. A user extraction unit that extracts the second user ,
Based on the purchase request received by the reception unit, information for requesting the purchase of the product or the like is transmitted to the terminal device used by the second user extracted by the user extraction unit during the special sale time zone. With the mediation department
An intermediary support system equipped with. The user extraction unit determines the position of a user visiting the store in relation to a signal pattern detected by a geomagnetic detection unit mounted on a terminal device used by the user and a signal pattern registered in advance. And, based on the position of the acquired user, the user who is visiting the store is extracted as the second user .
The mediation support system according to claim 1. The user extraction unit extracts the second user who is likely to visit the store based on the user's action schedule.
The intermediary support system according to claim 1 or 2. The mediation unit is a second user who requests the purchase of the product or the like from the second user based on the relationship between the registration position related to the first user and the registration position related to the second user. To select,
The intermediary support system according to any one of claims 1 to 3. The intermediary unit selects a second user who requests the purchase of the product or the like from the second user based on the relationship between the action schedule of the first user and the action schedule of the second user.
The intermediary support system according to any one of claims 1 to 4. Further provided with a database that accepts the registration of the action schedule of the second user from the terminal device used by the second user.
The intermediary unit selects a second user who requests the purchase of the product or the like from the second user based on the action schedule of the second user registered in the database.
The mediation support system according to claim 5. The intermediary unit stores information indicating that the first user pays the second user.
The intermediary support system according to any one of claims 1 to 6. Further provided with a first estimation unit that estimates the remaining number of products and the like in the store based on the number of visitors to the store.
The terminal device used by the first user and the first providing unit that provides the remaining number estimated by the first estimation unit to the terminal device used by the second user are further provided.
The intermediary support system according to any one of claims 1 to 7. It is further equipped with a second estimation unit that estimates the remaining number of products, etc. at the store based on real-time data of sales performance at the store provided by the POS (point of sales system) system.
It further includes a terminal device used by the first user and a second providing unit that provides the remaining number estimated by the second estimation unit to the terminal device used by the second user.
The intermediary support system according to any one of claims 1 to 8. The acquisition department that acquires the time zone of special sale,
A reception unit that receives purchase requests for products or services (hereinafter referred to as products, etc.) sold as special sales at the store from the first user.
A user extraction unit that extracts a second user who is at least one of a user who visits the store and a user who is likely to visit the store during the time when the special sale is carried out.
An intermediary unit that transmits information requesting the purchase of the product or the like to the terminal device used by the second user extracted by the user extraction unit based on the purchase request received by the reception unit.
The terminal device used by the third user existing in the store is provided with an inquiry request for the product or the like requested based on the purchase request, and includes information related to the remaining number of the product or the like from the terminal device. A third provider that provides the response to the terminal device used by the first user and the terminal device used by the second user in response to receiving the response .
An intermediary support system equipped with . The user extraction unit extracts the user who uses the terminal device that transmitted the response as the second user.
The intermediary unit requests the user who uses the terminal device that has transmitted the response to purchase the product or the like requested based on the purchase request.
The mediation support system according to claim 10. When the intermediary unit provides the response to the terminal device used by the first user by the third providing unit, the intermediary unit transmits the response based on the operation on the terminal device used by the first user. Request the user who uses the terminal device to purchase the product or the like requested based on the purchase request.
The mediation support system according to claim 10. The user extraction unit narrows down the second user based on the history of the delivery time required corresponding to the second user.
The intermediary support system according to any one of claims 1 to 12. The user extraction unit narrows down the second user based on the evaluation of the first user corresponding to the second user.
The intermediary support system according to any one of claims 1 to 12. A user designation unit for determining a user designated by the first user as the second user is further provided.
The intermediary unit requests the terminal device used by the second user determined by the user designation unit to purchase the product or the like.
The intermediary support system according to any one of claims 1 to 12. The computer
Get a bargain time zone,
Receives a purchase request from the first user for a product or service (hereinafter referred to as a product, etc.) sold as a special sale at a store.
Based on the time zone of the special sale, the distance from the store to the position of the user, and the direction in which the user is moving, there is a high possibility that the store will be visited during the time zone when the special sale is being carried out. Extract the second user,
Based on the received purchase request, information requesting the purchase of the product or the like is transmitted to the extracted terminal device used by the second user during the special sale time zone .
Mediation support method. On the computer
Get a bargain time zone,
Have the first user accept a purchase request for the product or service (hereinafter referred to as the product, etc.) sold as the special sale at the store.
Based on the time zone of the special sale, the distance from the store to the position of the user, and the direction in which the user is moving, there is a high possibility that the store will be visited during the time zone when the special sale is being carried out. Extract the second user
Based on the received purchase request, the extracted terminal device used by the second user is made to transmit information requesting the purchase of the product or the like during the special sale time zone .
Mediation support program.

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