JP6712469B2 - Work plan generation system - Google Patents

Description

The present invention relates to a work plan generation system, and more particularly to a technique for allocating an individual work item to each worker when processing a plurality of items, which are an aggregate of a plurality of work items, within a fixed time.

At beauty salons, services are provided to customers according to menus such as cut, perm, and coloring, but it is common to accept reservations from customers in advance, and at the time of making this reservation, In addition to the visit date and time, the menu is designated and the person in charge is designated.

Here, if one staff member is exclusively involved with one customer from the beginning to the end, the reservation can be processed simply by considering the average processing time of each treatment.
For example, if there is a record that it takes an average of 1 hour and 30 minutes for customers of "Cut" from visiting the store to leaving the store, to receive the next reservation for the staff who has a reservation for the cut, It is sufficient to specify the reservation time 1 hour and 30 minutes after the reservation time.

However, even if it is simply called "cut", the menu contains multiple detailed work processes such as shampoo and blow in addition to the cut, and the staff of the hairdressing salon will perform the treatment based on their skill and experience. Since the possible roles have been decided, in reality, multiple staff members are taking turns handling one customer.
Therefore, even if the staff who is in charge of the cutting process confirms that there is a space during a certain time slot and accepts the reservation for “cut”, the staff in charge of the subsequent process will perform other tasks at the timing when the cutting process ends. If it is blocked by, it will make the customer wait for a long time. Therefore, the "cut" reservation time should be set in anticipation of the availability of each staff member in charge of the subsequent process.

However, it has been extremely difficult to receive an optimal reservation while grasping the work divisions that have been subdivided, the roles of the staff, the required time for each work process, and the like.
As a result, inefficiencies such as increased waiting time for customers and increased idle time for staff have occurred.

In addition, even on the day of work, it is rare that the processing proceeds according to the reservation made in advance, and unexpected situations such as cancellation of reservations, change of menu, sickness of staff who were relied on, visit of diving customers may occur. It is normal. For this reason, it is necessary to flexibly change the work assigned to each staff.
However, it was difficult to reallocate optimal work to each staff while many services for a plurality of customers were running in parallel.
As a result, inefficient situations such as waiting customers more than necessary and increasing idle time of staff have occurred.

Various techniques and services using information and communication technology have been proposed for this beauty salon reservation.
For example, in the case of the online reservation service described in Non-Patent Document 1 below, if the customer selects his/her first and third desired dates and times on his/her web page and inputs his/her own information, whether or not to make a reservation later is possible. Is a mechanism to be notified by email.
As a result, the beauty salon can save the time and effort involved in making a telephone reservation, but whether or not to accept the reservation is left to human judgment as before.
Online reservation/DESSANGE PARIS Ginza store Internet URL: https://www.cosme.net/ispot/s/ginza-jd/reserve/m304622/ Search date: January 11, 2016

Further, in Patent Document 1 below, a reservation table for a treatment is set to one or more times for a matrix-shaped reservation table configured by a work line for inputting a treatment and a time series line in which time blocks are arranged. Although a reservation schedule optimizing device that receives a reservation by inserting a reservation plate represented by a block is disclosed, a service menu including a plurality of work items can be provided in a plurality of types having different functions (role division). It cannot be said that it is unlikely that true efficiency can be realized because it is not premised that the staff work together.
Japanese Patent Laid-Open No. 2007-156831

The present invention is intended to solve the above-mentioned problems that have occurred at work sites such as beauty salons, and efficiently allocates a large number of work items related to a plurality of cases to a plurality of workers having different authorities. The purpose is to provide technology that enables this.

In order to achieve the above-mentioned object, the work plan generation system according to claim 1 has a plurality of work items included in the matter, the order of the work items, and the required time for each type of matter to be processed. A job setting storage unit that defines a plurality of worker categories, a worker setting storage unit that defines a plurality of worker categories, a role setting storage unit that defines the correspondence between the worker categories and processable work items, and Working time setting storage means that defines the working hours of workers, and means for acquiring the working hours of each worker by referring to the above working time setting storage means when an order for matter processing is input, and the above matter By referring to the setting storage means, a plurality of work items included in each case, means for acquiring the required time and order of each, and referring to the role setting storage means, each work item is set to the working hours of the corresponding worker. , Means for allocating (associating) according to the required time and order, means for generating work plan information in which each work item is associated with start time and worker after completion of allocation, and means for outputting this work plan information It is characterized by that.
Reservation is also included in the above-mentioned "order".
The above-mentioned "output" means, for example, displaying work plan information on a display, printing it out, storing it in a storage means as a file, transmitting it to an external computer device or the like via a communication line, etc. doing.
Allocating the above work items to the working hours of each worker means, for example, setting a timeline corresponding to the working hours of each worker in the memory, and setting the timeline corresponding to the required time of each work item. It is realized by arranging blocks.

The work plan generation system according to claim 2 is the system according to claim 1, further, when information for changing or canceling a part of each of the entered orders is input, or when an order for processing an item is input. The feature is that the work plan information is regenerated when additional input is made.

The work plan generation system according to claim 3 is the system according to claim 1 or 2, further comprising means for inputting the progress status of each work item, and each work item is delayed or advanced. In addition, the work plan information reflecting the delay or advance of each work item is regenerated.
The “delay” refers to a state in which the actual start time is later than the start time set for each work item.
The “advance” means a state in which the actual start time is earlier than the start time set for each work item.

The work plan generation system according to claim 4 is the system according to any one of claims 1 to 3, further, priorities are set for the orders for each of the above-mentioned item processings, and the above-mentioned work item is set for each work. When assigned to the working hours of persons, the work item of each case is assigned according to this priority.
The “priority order” refers to, for example, the order of orders (reservations).

The work plan generation system described in claim 5 is the system according to claims 1 to 4, further, a start time is set for each order of each of the above-mentioned matter processing, and each work item is set as each worker. When assigned to the working hours of the item, the start time of the first work item of each item is assigned as the start time of the item.
The “start time” of the above case corresponds to, for example, the time when the beauty salon visits the store.

The work plan generation system according to claim 6 is the system according to any one of claims 1 to 5, further, a completion time is set for each order of each of the above-mentioned matter processings, and the work item is set for each worker. When assigned to the working hours of, the end time of the last work item of each item is assigned as the completion time of the item.
The “completion time” of the item corresponds to, for example, the deadline time.

The work plan generation system described in claim 7 is the system according to claims 4 to 6, and further, since the work item conflicts with the work item related to the item in the higher order, each worker has a work item related to the item in the lower order. The feature is that a message to that effect is output when it is not assigned to the working hours of.

The work plan generation system according to claim 8 is the system according to claims 5 to 7, and further, since the work item conflicts with the work item related to the item in the higher order, each worker has a work item related to the item in the lower order. When it is not assigned to the working hours of, the candidate of the start time to which the work item related to the item can be assigned is output.

The work plan generation system described in claim 9 is the system according to claims 6 to 8, and further, since the work item conflicts with the work item related to the item in the higher order, each worker has a work item related to the item in the lower order. When it is not possible to allocate the work items in the working hours of, the candidate of the completion time to which the work item related to the item can be assigned is output.

The work plan generation system according to claim 10 is the system according to any one of claims 1 to 9, and is included in the case when the order for the case processing includes a nomination for identifying a worker. At least a part of the work items is characterized by being assigned to the working hours of the designated worker.

The work plan generation system according to claim 11 includes an order target setting storage unit that defines the types of cases that can be processed within a certain period and the number of cases, and the cases for each type of case to be processed. Multiple work items included in the item, the item setting storage means that defines the order and required time of each work item, the worker setting storage means that defines the categories of multiple workers, the category of the worker, and the processable Execution order that rearranges the order of each case by referring to the role setting storage means that defines the correspondence relationship with various work items, the working time setting storage means that defines the working hours of each worker, and the order target storage means A means for generating a plurality of patterns, a process for obtaining the working hours of each worker by referring to the above working time setting storage means for each execution sequence pattern, and a reference for the above matter setting storage means A plurality of work items to be acquired, a process for acquiring each required time and order, and a process for referring to the role setting storage means and assigning each work item to the working time of the corresponding worker according to the required time and order. After the allocation is completed, a process of generating work plan information in which each work item is associated with a start time and a worker, and a process of storing the work plan information for each execution sequence pattern as an order acceptance pattern in the order acceptance pattern storage unit. And a work plan that matches the start time and the type of case related to the order when the order for the first case processing with the start time set is input and the order acceptance pattern storage unit is referred to. A means for determining whether or not there is an order acceptance pattern including information, a means for storing work plan information matching the order in the work plan storage unit if it exists, and a means for storing it if it does not exist. A means for outputting a message, and a means for referring to the work plan information storage unit and acquiring the registered work plan information when an order for the second or subsequent item processing in which the start time is set is input. , Referring to the above-mentioned order acceptance pattern storage unit, and determining whether or not there is an order acceptance pattern that matches the already registered work plan information and that also matches the start time and the type of case related to the newly entered order. Means, means for storing work plan information matching the order in the work plan storage unit if present, and means for outputting a message to that effect if not present.

The work plan generation system according to claim 12 is the system according to any one of claims 1 to 11, further comprising a work plan notification screen in which at least work item names, start times, and end times are listed in order of work items, It is characterized in that it is provided with a means for generating for each worker and a means for transmitting the work plan notification screen to the terminal of each worker.

According to the work plan generation system described in claim 1, when an order for a matter including a combination of different work items is input, each work item is assigned to the working hours of the authorized worker, and the assignment is performed. Since work plan information for each worker is automatically generated based on the result, it is possible to efficiently place an order at the work site.

According to the work plan generation system described in claim 2, even if the order details are changed or canceled after the work plan information is once generated, the work plan information can be corrected accordingly. It will be possible.

According to the work plan generation system described in claim 3, even if a process delay or advance occurs after the work plan information is generated once, the work plan information can be corrected accordingly. Becomes

In the work plan generation system according to claim 7, when work items conflict with each other, a message to that effect is output in advance, so a plurality of works are duplicated for the same worker. It can be effectively prevented from being assigned.

Since the work plan generation system according to claim 8 or 9 has a mechanism for presenting an alternative plan for the time when a work item in a lower rank can be processed when work items conflict with each other. , It is possible to avoid assigning a plurality of works to the same worker in a duplicated manner, and to prompt the processing of the item in the lower order.

In the case of the work plan generating system according to claim 11, an ideal combination of items (menus) within a certain period (one business day, etc.) is prepared in advance as a reservation acceptance pattern, and this reservation acceptance pattern is set. Since the system that accepts matching orders is adopted, it is possible to avoid receiving inefficient reservations for the store.
In addition, since complicated processing such as assigning work items to the working hours of each worker has been completed in advance, it is only necessary to determine whether there is a reservation acceptance pattern that matches the case of the entered order. Speeding up can be realized.

In the case of the work plan generation system described in claim 12, each worker can easily see the work item to be processed next by viewing the work plan notification screen, and effectively avoid the occurrence of useless movements and mistakes. It becomes possible.

FIG. 1 illustrates the "basic method of allocating work items to each worker" which is the basic concept of the present invention.
First, at a certain work site (for example, a specific beauty salon), there are "personal restrictions" such as the number of workers (staff) and individual authority.
In addition, each worker has a “time constraint” of working hours (shift) on the work day, and the beauty salon itself also has a “time constraint” of business hours of the day.
Further, although not shown, there are “equipment restrictions” such as the number of set stands and shampoo stands.

On the other hand, for "work matter (service menu, etc.)" that is the work target, the combination and order of a plurality of work items (work process), the average required time of each work item, the start time and the completion time At least one of them is preset as a processing condition.
For example, if the item is a "cut menu" at a beauty salon, subordinates are "(1) Reception (required time: 5 minutes)", "(2) Counseling (required time: 5 minutes)", "( 3) Cut (Time required: 18 minutes), "(4) Shampoo (Time required: 10 minutes)", "(5) Blow", "(6) Settlement (Time required: 5 minutes)" Items are included, and processing must be performed in the order of (1) to (6).
In addition, at the time of reservation (order) of each item, the start time (visit time) and the completion time (deadline) are usually set.
Depending on the type of “project”, “moving” to the work site and “returning” to the establishment are also considered as one of the work items.

Thus, it can be said that the subject of the present invention is to more efficiently allocate work items to each worker under a situation where many constraints and conditions are set.
Here, "efficiently" means processing as many cases as possible within the business hours of the store and the working hours of each worker, for example.
Alternatively, minimizing the idle time of each worker and the waiting time between work items, or increasing the sales amount per unit time can be recognized as “efficient”.
Note that what is “efficient” is defined in advance as a rule (details will be described later).

Specifically, a work block having a size corresponding to the time required for the work item of each case is arranged on the timeline (time axis) corresponding to the working hours of each worker.
At this time, in principle, it is prohibited to arrange a plurality of work blocks that temporally overlap each other on the time line of the same worker, so that the remaining work blocks are arranged on the time lines of other workers.
Further, each work item is arranged on the timeline of a worker who has the authority to process the work item.
When a "designation" that specifies a worker is set for each item, it is necessary to follow the specification when arranging the corresponding work item.
A specific work plan (combination of the type of work item and start time to be performed) for each worker is generated by extracting the disclosure time and end time of the work block placed on each worker's timeline. To be done.

In principle, whether or not to accept a new reservation (order) is determined by whether or not there is room on the timeline of each worker for arranging each work block included in the item.
However, if the existing work block is displaced within a preset allowable range or the worker's timeline is extended to make the arrangement space available, it can be determined that the work space is acceptable.

The present invention was devised with the aim of improving the efficiency of accepting reservations at a beauty salon, but it can be widely applied to other business fields.
For example, by considering the target item as an order for a specific dish, the work items as the preparation of each ingredient, cooking, serving, etc., and considering the worker as the cooking staff, it is applied to the order processing work of the restaurant. be able to.
The point is that if the business category requires processing of a project consisting of multiple work items under limited conditions such as limited personnel with different authority and limited time and equipment, the application of this invention It is possible to improve efficiency.

The method of assigning each work item included in the case to the working hours of each worker is not limited to the method of arranging the work blocks on the timeline.
For example, records that associate the assigned “work item” with the “work time zone” within the working hours of each worker are sequentially registered in a predetermined database, and this database is used when a new work item is assigned. It is also possible to adopt a method of adding a record in which a work item of lower rank and a work time period of a specific worker are associated with each other only when there is no conflict with the time period of the registered work item ..

FIG. 2 is an overall configuration diagram of the first work plan generation system 10 according to the present invention.
This system 10 includes an AP server 12, a Web server 14, a plurality of staff terminals 15 owned by each staff (worker) of a beauty salon, a management terminal 16 such as a PC operated by an administrator, and a customer operation. It is composed of the customer terminal 17 and the customer terminal 17.

Each staff terminal 15 is composed of a smartphone, a tablet terminal, a notebook PC or the like having a web browser program. Each staff terminal 15 is connected to a Web server 14 installed on the Internet via a communication network such as an LTE line, a 3G line, and a wireless LAN.
The management terminal 16 is composed of a PC having a web browser program or a dedicated application program, and is connected to the web server 14 via a communication network such as a wireless LAN.
The customer terminal 17 is composed of a smartphone, a tablet terminal, a notebook PC, or the like having a web browser program. The customer terminal 17 is connected to the Web server 14 via a communication network such as an LTE line, a 3G line and a wireless LAN.
The web server 14 is connected to the AP server 12 via a communication network.
However, this system configuration is merely an example, and does not prevent the configuration of the present invention by other devices.

The AP server 12 includes a reservation acceptance unit 22, a condition setting storage unit 23, a customer information storage unit 24, a work plan storage unit 25, and a work plan correction unit 26.
The reservation accepting unit 22 and the work plan modifying unit 26 described above are realized by the CPU of the AP server 12 executing predetermined processing according to a dedicated application program.
The condition setting storage unit 23, the customer information storage unit 24, and the work plan storage unit 25 are provided in the external storage device of the AP server 12.

The condition setting storage unit 23 stores various constraint conditions and determination rules to be referred to when creating a work plan. An example will be described below.

First, FIG. 3(a) shows "staff setting information". The number of staff at a specific store, the ID of each staff, and the number of staff in each category (job type) such as "stylist", "assistant", and "receptionist". Name is defined.

In addition, FIG. 3B shows “role setting information”, in which work items that can be carried out by the staff of the category are defined for each staff category such as “stylist”, “assistant”, and “receptionist”. There is.
For example, a staff member who belongs to the job category of “stylist” can perform the work items of counseling, cutting, blowing, and perming.
These definitions are merely examples, and it is naturally possible to adopt other settings.

FIG. 4 shows “menu setting information”, and specific work items included in the menu for each operation menu (case) such as “cut”, “cut & color”, and “cut & color & treatment”. The information that defines the (work process), the execution order of each work item, and the average required time is applicable.
For example, if the menu "Cut" is reserved, a series of work of "(1) Reception → (2) Counseling → (3) Cut → (4) Shampoo → (5) Blow → (6) Settlement" is reserved. It means that it was done.

In addition, "business hours setting information (for example, opening: 10:00 / closing: 20:00)" of the store concerned, "attendance schedule information (shift information / working hours for each day)" of each staff, etc. are condition setting memory Stored in section 23.

The customer information storage unit 24 stores attribute information such as name, sex, date of birth, address, telephone number, and mail address of a customer who has registered as a member in association with the customer ID.

Next, the processing procedure in the first work plan generation system 10 will be described with reference to the flowchart of FIG.
First, an administrator who has received a reservation from a customer by telephone or the like accesses the Web server 14 from the management terminal 16 and inputs reservation information from the reservation acceptance page.
This reservation information has at least a customer ID, a target menu, and date and time data items. Here, it is assumed that the customer (ID: K-1121) inputs the reservation information of "Cut & Color &Treatment" at 10:15 am on October 16, 2015.
This reservation information is transmitted to the AP server 12 via the web server 14.

Upon receiving this reservation information (S10), the reservation receiving unit 22 refers to the condition setting storage unit 23 to acquire the attendance schedule and working hours of each staff member on the desired reservation date (October 26, 2015), and As shown in, the timelines 30a to 30f of each staff are set on the memory (S12).
Here, the timeline means an area having a length corresponding to the working hours of each staff member.

Next, the reservation receiving unit 22 refers to the work plan storage unit 25, and if work plan information of the advance reservation already exists on the relevant day, arranges work blocks corresponding to these in the above timeline ( S14).
For example, as shown in the figure, if cut reservation information 31a has already been entered by the customer of K-0201 at 10 am on the same day, "reception", "counseling", "cut", "shampoo" included in the cut menu, Since the work plan information relating to each work item of “blowing” and “settlement” is already stored in the work plan storage unit 25, the work block corresponding to this is arranged on each staff timeline.

That is, for "cut", "reception" is defined as the top work item in the menu setting information (see FIG. 4). Also, "reception" is defined as the role of "receptionist" in the role setting information (see FIG. 3(b)).
Therefore, the reservation receiving unit 22 arranges the work block 32a of “reception” at the top of the timeline 30c of the receptionist (REC001), that is, at “10:00” which is the opening time.

Here, the "work block" means an information element having a work item name and a dimension corresponding to the time required for the work item. At the time of being placed on the timeline, the start time and end time of the work Is specified.
For example, for the work item "Reception", the required time of "5 minutes" is set in the menu setting information, so the start time of this work block is "10:00" and the end time is "10:05". Becomes

Next, the reservation receiving unit 22 arranges the work block 32b corresponding to the second work item “counseling” included in the “cut” at 10:05 on the timeline 30a of the stylist (STY001). The work block 32c corresponding to the third work item "cut" is arranged at the position of 10:10 on the timeline 30a of the stylist (STY001).

Next, the reservation receiving unit 22 arranges the work block 32d corresponding to the fourth work item "shampoo" included in "cut" at the position of 10:28 on the timeline 30b of the assistant (ASS001).

Next, the reservation receiving unit 22 arranges the work block 32e corresponding to the fifth work item “blowing” included in “cut” at the position of 10:38 on the timeline 30a of the stylist (STY001).

Next, the reservation receiving unit 22 arranges the work block 32f corresponding to the “settlement”, which is the sixth work item included in the “cut”, at the position of 10:50 on the timeline 30c of the receptionist (REC001).

Next, as shown in FIG. 7, the reservation accepting unit 22 sets the work block related to “Cut & Color (K-0056)”, which is the second reservation information 31b on the day, to the timeline where each staff member has an empty timeline. Place it on top (S14).

First, the reservation receiving unit 22 arranges the work block 33a of “reception” at the top of the timeline 30c of the receptionist (REC001), that is, at “10:00” which is the opening time. At this position, the work block 32a for the "reception" of the cut (K-0201) advance reservation menu has already been placed, but the work of the reception is exceptionally compatible with two customers at the same time zone. Since it is pre-programmed that this is possible, duplicate work blocks are placed on the same timeline for the same staff.

Next, the reservation receiving unit 22 sets the work block 33b corresponding to the second work item "counseling" included in "Cut & Color (K-0056)" to the stylist (STY002) timeline 30d at 10: The work block 33c corresponding to the third work item "cut" is arranged at the position of 05 and the position of 10:10 on the timeline 30d of the stylist (STY002).

Next, the reservation receiving unit 22 sets the work block 33d corresponding to the fourth work item "color" included in "Cut & Color (K-0056)" to 10: in the assistant (ASS002) timeline 30e. The work block 33e corresponding to the fifth work item “shampoo” is arranged at the position of 28 and the position of 10:48 on the timeline 30e of the assistant (ASS002).

Next, the reservation receiving unit 22 sets the work block 33f corresponding to the sixth work item "Blow" included in "Cut & Color (K-0056)" to the stylist (STY002) timeline 30d at 10: Place it at position 58.

Next, the reservation accepting unit 22 sets the work block 33g corresponding to the 7th work item “settlement” included in “Cut & Color (K-0056)” to the receptionist (REC001) timeline 30c at 11: Place at position 10.

Since the already registered reservation information on that day ends with the above two items, the reservation receiving unit 22 has new reservation information 31c "Cut & Color & Treatment (K-1121)" as shown in FIG. It is determined whether or not the work block related to can be arranged on the vacant timeline of each staff (S16).

When arranging this work block, the reservation receiving unit 22 follows the “sorting rule” stored in the condition setting storage unit 23.
For example, the following is applicable as this distribution rule.
■ In case of appointment with appointment, make sure that the stylist assigned is responsible for the work item for the appointment stylist.
■ Limit the number of staff involved with one customer to a certain number (for example, 4 or less).
■ The same staff is in charge of the work of “shampoo → treatment”.
■ With regard to "perm", if there is a free staff, two people can operate at the same time.

The above “distribution rule” is merely an example, and it is naturally possible to set other finer distribution rules.
For example, the following sorting rule is applicable.
■ Prioritize work items to staff with high technical level.
* Separately, prepare a database that defines the technical level of each staff.
■ Prioritize work items to fixed pay staff.
* Separately, prepare a database that defines the salary form of each staff (fixed salary/proportion salary).
■ Prioritize work items to staff who have less work time in the current month.
* Separately, prepare a monthly cumulative work time database for each staff.

First, the reservation receiving unit 22 arranges the “reception” work block 34a at the position “10:10” on the timeline 30c of the receptionist (REC001).

Next, the reservation receiving unit 22 sets the work block 34b corresponding to the second work item "counseling" included in "Cut & Color & Treatment (K-1121)" on the timeline 30f of the stylist (STY003). The work block 34c corresponding to the third work item "cut" is arranged at the position of 10:15, and is arranged at the position of 10:20 on the timeline 30f of the stylist (STY003).

Next, the reservation receiving unit 22 sets the work block 34d corresponding to the fourth work item "color" included in "Cut & Color & Treatment (K-1121)" in the timeline 30b of the assistant (ASS001). At the 10:38 position, the work block 34e corresponding to the fifth work item "treatment" is placed at 10:58 on the same timeline 30b, and the sixth work item "shampoo". The work blocks 34f corresponding to are placed at positions 11:10 on the same timeline 30b.

Next, the reservation receiving unit 22 sets the work block 34g corresponding to the seventh work item "Blow" included in "Cut & Color & Treatment (K-1121)" on the timeline 30f of the stylist (STY003). Place it at 11:20.

Next, the reservation accepting unit 22 sets the work block 34h corresponding to the 8th work item “settlement” included in “Cut & Color & Treatment (K-1121)” on the timeline 30c of the receptionist (REC001). Place it at 11:32.

The reason why the "Cut & Color & Treatment (K-1121)" is set to start at 10:10 as above is as follows.
In other words, if this reception start time is set to 10:05 when the receptionist (REC001) is free, the assistant (ASS001) and the assistant (ASS002) both precede at the time of 10:33 which is the coloring start time. There is a situation where the work is not completed and the customer is kept waiting.
For this reason, the assistant (ASS001) was free to set the start time of coloring at 10:38, and the start time of each work preceding this was calculated backwards, resulting in 10:10 as the reception start time. Have been guided.

As a result of the above, all the work blocks included in "Cut & Color & Treatment (K-1121)" could be placed on the timeline of each staff member, so the reservation acceptance section 22 determined that they could be placed (S18/Y). , "Reservation acceptable" message is transmitted to the Web server 14 (S20).

The administrator who confirms this message via the Web server 14 verbally informs the customer that the reservation is accepted, and also clicks the reservation confirmation button on the reservation screen.
The reservation acceptance unit 22 that has received the reservation confirmation message from the management terminal 16 (S24) additionally registers the work plan information related to the reservation information of "Cut & Color & Treatment (K-1121)" in the work plan storage unit 25. Yes (S26).
Here, the work plan information includes, for example, data items such as a reservation ID, a customer ID, a work date, a menu identification code, a work item (work block) identification code, a start time, an end time, and a staff member ID. These are created and registered in units of work items.

In the above, only two reservations were made in advance, so in S16 above, the work blocks included in the "Cut & Color & Treatment (K-1121)" reservation were placed on each staff timeline. Although it was possible to place it, if a large number of reservations have already arrived on that day, there is a high probability that it will conflict with the work block that was placed in advance, and in some cases it will not be possible to place all or some of the work blocks included in the reservation information. Comes (S18/N).

In this case, the reservation accepting unit 22 sends to the management terminal 16 a list of alternatives that are currently accepting reservations together with the message "reservation cannot be accepted" (S22).
Specifically, candidates for other time zones in which reservation reservation can be accepted for the reservation desired menu on the reservation desired date, or candidates for other days for which reservations for the reservation desired menu in the reservation desired time zone can be made are transmitted.
For these alternatives, the reservation acceptance unit 22 refers to the work plan information stored in the work plan storage unit 25 and the shift information of each staff stored in the condition setting storage unit 23, and determines the confirmed work blocks. It is derived by placing it on the staff timeline.
The administrator who confirms the reservation unacceptable message and the list of alternatives on the management terminal 16 induces the customer to change to another time zone or date.

In S16 described above, some work blocks included in the reservation information cannot be placed on the timeline as they are, but some existing work blocks may be slightly shifted forward or backward, or a specific work block may be the same. If there is room to place a work block for a new reservation by relocating it on the timeline of another staff member who belongs to the category, move the existing work block according to a certain rule to accept the new reservation, The reservation receiving unit 22 can also be operated.

In this case, a rule for allowing the existing work block to be moved is set in advance in the condition setting storage unit 23, and the reservation receiving unit 22 refers to this rule to determine whether or not the work block can be moved.
This rule is, for example, "the increase in waiting time for pre-order customers should be paid within 5 minutes", "the increase in waiting time for staff (pause time) should be paid within 5 minutes", "each staff "Increasing overtime hours within 5 minutes", "Extending the business hours of the store within 30 minutes", etc.

In addition, when the above rule is met, the reservation acceptance unit 22 does not automatically accept the new reservation, but once it transmits a message to the management terminal 16 to inform the current status, The system may be configured to perform authorization and then acceptance.
Specifically, the fact that it is currently unacceptable, and that it is acceptable if the waiting time for a specific customer is allowed to increase by 3 minutes is displayed on the screen of the management terminal 16, and the management is performed. When the person inputs “OK”, the reservation receiving unit 22 first moves the existing work block and arranges the new work block.

In the above description, the description is omitted to simplify the description, but when the reservation receiving unit 22 arranges the work blocks, the constraint conditions on the equipment set in the condition setting storage unit 23 (the number of sets and The number of wash stands, etc.) is referred to, and this will be reflected in the arrangement of each work block.
For example, when arranging shampoo work blocks related to certain reservation information, even if there is sufficient free space in the assistant's timeline, a plurality of shampoo work blocks related to other reservation information are arranged in parallel at that time. If the number has reached the upper limit of the hair wash table, the reservation receiving unit 22 determines that a new work block (shampoo) cannot be placed, or within the allowed time (for example, 5 minutes). Move the position of the work block later.

Further, when the reservation information includes a “designation” that restricts work to a specific staff (stylist), the reservation receiving unit 22 follows the above-mentioned allocation rule and the staff assigned to the work block of the reservation information is designated. Try to place it on the timeline.

In the above, the example in which the reservation is accepted based on the request from the management terminal 16 has been described, but by connecting to the Web server 14 through the customer terminal 17, it is naturally possible for the customer himself to make a reservation. is there.

Each staff can know his/her work plan in advance.
That is, when the staff accesses the Web server 14 through the staff terminal 15 and selects "Confirm work plan" on the My Page displayed on the display, the date selection window is displayed.
When a specific date (tomorrow, today, etc.) is designated here, the Web server 14 refers to the work plan storage unit 25, and sends a screen listing the work plan information on the relevant day of the staff to the staff terminal 15.

FIG. 9 shows an example of the work plan notification screen 40, in which work item labels 42 scheduled to be in charge of the staff on the relevant day are listed in order of start time.
Each work item label 42 has a scheduled start time, a scheduled end time, a work item name, and a customer name.

By browsing this screen 40 even on the day of the work, each staff member can easily see the work item to be processed next, and it is less likely that unnecessary movements and mistakes will occur.
Each work item label 42 is provided with a start button 43, a suspend button 44, a resume button 45, and a completion button 46, and the staff pushes each button according to the progress of the work, and the progress status is displayed on the Web server 14. It is transmitted to the work plan correction unit 26 of the AP server 12 via the.

That is, each staff member touches the start button 43 immediately before starting the corresponding work item, and touches the completion button 46 when the work item is completed.
As a result, the work plan correction unit 26 can determine whether the work item is proceeding according to the work plan, or is delayed or advanced.
Further, the staff touches the interruption button 44 when an interruption occurs in the middle of the work, and touches the resume button 45 when returning to the work.
Incidentally, when the staff touches the completion button 46, a cancellation double line is drawn on the corresponding work item label 42 (not shown), so that the staff can distinguish the completed work from the remaining work at a glance.

The administrator or the like can grasp the reservation status on any day in advance.
That is, when the administrator accesses the Web server 14 through the management terminal 16 and selects "confirm reservation status" on the management page displayed on the display, the date selection window is displayed.
When a specific date (tomorrow, today, etc.) is designated here, the Web server 14 refers to the work plan storage unit 25, and sends a screen displaying the reservation status on the relevant day of the store to the management terminal 16.

On the reservation status display screen, although not shown, the work items assigned to each staff member on the corresponding day are arranged in a horizontal row along the time series (timeline) for each staff member. By browsing this screen, the administrator can visually grasp the degree of reservation reservation and the busyness of each staff member on that day.
Of course, it is naturally possible to display on the management terminal 16 a screen in which reservation items (visit time, menu, customer name, nomination) on the relevant day are simply listed in chronological order.

If the work progresses according to the work plan based on the reservation made up to the previous day on the work day, it can be said that the work plan correction unit 26 does not appear.
However, in reality, work delays, cancellations of reservations, changes in treatment menus, visits without reservations, staff sicknesses, etc. occur, so things do not go according to the work plans up to the previous day.
Therefore, the work plan correction unit 26 corrects the work plan information.
An example of the correction will be described below.

■ Cancellation on the day When a message indicating that a specific reservation has been cancelled is sent from the management terminal 16, the work plan modification unit 26 cancels all work items assigned to each staff member in relation to the reservation information. Then, the new work plan information is regenerated and registered in the work plan storage unit 25, and the updated work plan notification screen 40 is distributed to the staff terminal 15 of each staff.

■Addition of reservation on the same day When a new reservation is made on the same day, the work plan modification unit 26 rearranges each work block included in the menu of the reservation on the timeline of each staff member to generate new work plan information. After the correction, this is registered in the work plan storage unit 25, and the updated work plan notification screen 40 is distributed to the staff terminal 15 of each staff.
If there is no room on the timeline for each staff member to place a work block for a new reservation, the work plan correction unit 26 instructs the management terminal 16 to “reservation cannot be accepted” as in S22 above. , Along with a list of alternatives currently available for booking.

■Reservation change on the same day If the customer's request changes the arrival time or menu on the same day, the work plan correction unit 26 generates work plan information including each work item included in the reservation menu. After that, it is registered in the work plan storage unit 25 and the updated work plan notification screen 40 is distributed to the staff terminal 15 of each staff.

■ Sudden early departure of staff When unexpected early departure of staff occurs due to poor physical condition, the work plan correction unit 26 generates work plan information in which the work items assigned to the relevant staff are reassigned to other staff. The work plan storage unit 25 is registered, and the updated work plan notification screen 40 is delivered to the staff terminal 15 of each staff.

The administrator can always grasp how many more reservations can be accepted based on the current reservation status.
That is, when the administrator accesses the Web server 14 through the management terminal 16 and selects "Confirm room for reservation acceptance" on the management page displayed on the display, the condition setting screen is displayed.
If you specify a specific date (tomorrow, today, etc.) and a target menu (cut/perm, etc.), the reservation acceptance unit 22 derives reservation acceptance room information for the specified menu on that day, and describes the result. The reservation acceptance room display screen is transmitted to the management terminal 16 via the Web server 14.

Although not shown in the figure, the reservation acceptance room display screen displays a list of items such as the number of items that can be accepted, the time of arrival at the store, and the staff in charge on the specified day. By browsing this screen, the administrator can carry out a time service (time sale) for a specific menu, etc., given the room (number of cases) for accepting reservations on that day.

The reservation receiving unit 22 belongs to the menu specified in the remaining space after arranging the blocks related to the work items for which reservations are confirmed and stored in the work plan storage unit 25 on the timeline of each staff member on the relevant day. By arranging each work block, the reservation acceptance room information is generated.

In the above, the method of making reservations in order based on requests from customers was explained, but the ideal reservation acceptance pattern (combination of menu type and start time) for one business day was set in advance on the system side. It is also possible to improve the efficiency of the processing by adopting a method in which a large number of items are prepared and the reservations matching these are accepted in principle.

FIG. 10 is an overall configuration diagram of a second work plan generation system 50 compatible with this method.
As shown in the figure, the second work plan generation system 50 is characterized in that it includes a reservation acceptance pattern generation unit 52 and a reservation acceptance pattern storage unit 54, and other configurations are substantially the same as the first work plan generation system 10. Equal to each other
Therefore, the differences between the two systems will be mainly described below, and duplicate description of common configurations will be omitted.

First, the reservation acceptance pattern generation unit 52 described above is realized by the CPU of the AP server 12 executing a predetermined process according to a dedicated application program.
The reservation acceptance pattern storage unit 54 is provided in the external storage device of the AP server 12.
Furthermore, in addition to the above-mentioned "staff setting information", "role setting information", "menu setting information", "business hours setting information", "attendance schedule information", the condition setting storage unit 23 also stores "reservation information". Target setting information" is stored.

The "reservation target setting information" is, for example, as shown in FIG. 11, accepted for one day for each treatment menu such as "cut", "cut & color", "cut & color & treatment", and "cut & perm". Information that defines the number of reservations (= number of customers) is applicable.

This “number” naturally changes depending on the scale of the beauty salon, business hours, and management policy.
At the store, it is possible to accept 5 reservations for "Cut", 4 for "Cut &Color", 3 for "Cut & Color &Treatment", and 2 for "Cut &Perm" per day. It is preset as the most ideal state in business strategy.

Next, the procedure for generating the reservation acceptance pattern will be described with reference to the flowchart of FIG.
First, when the AP server 12 receives the reservation acceptance pattern generation request transmitted from the management terminal 16 via the Web server 14 (S30), the reservation acceptance pattern generation unit 52 causes the various settings stored in the condition setting storage unit 23 to be set. Information is read (S32).
The setting information read here corresponds to, for example, "reservation target setting information", "worker setting information", "business hours setting information", "menu setting information", "role setting information", and the like.

Next, the reservation acceptance pattern generation unit 52 generates a large number of menu execution order patterns in which each menu defined in the reservation target setting information is brute force combined (S34).
That is, as shown in FIG. 13, in the case of “cut”, which is one of the menus, since the number of cases is set to “5” in the reservation target setting information, 5 of cut (1) to cut (5) are set. It is expanded (replicated) to the case. Further, in the case of "Cut &Color", the number of cases is "4", so it is expanded to 4 cases of Cut & Color (1) to Cut & Color (4).

In this way, after expanding each menu to the number corresponding to the number of received cases and rearranging the arrangement order of each menu in a brute force manner, a huge number of execution order patterns 56 are generated.
However, among the execution order patterns 56, only one pattern is left and the other patterns are substantially overlapped.

For example, "Cut (1) → Cut (2) → Cut (3) → Cut (4) → Cut (5)" and "Cut (5) → Cut (1) → Cut (2) → Cut (3) → Since "Cut (4)" is common in that the menu of "Cut" is lined up five times in succession, one pattern is left.
Also, “Cut (1) → Cut & Color (2) → Cut & Perm (2)” and “Cut (2) → Cut & Color (1) → Cut & Perm (1)” are also “Cut → Cut & Permanent (1)”. Since the menu of "Perm → Cut &Perm" is lined up in order, only one pattern is left.

Next, the reservation acceptance pattern generation unit 52 sets a timeline on the memory in which the time axis from the opening of the store to the closing of the store is set for each staff defined by the operator setting (S36), and is included in each execution sequence pattern 56. The work block corresponding to each work item is arranged on the timeline of each staff member in accordance with the above-mentioned "sorting rule" (S38).

For example, as shown in FIG. 14, in the case of the execution sequence pattern 56 of [000001003], “cut (1)” is placed at the top of the execution sequence, and “cut” is the top in the menu setting for “reception”. Is defined as a work item. Also, "reception" is defined as the role of "receptionist" in the role setting.

Therefore, the reservation reception pattern generation unit 52 arranges the work block 58a of “reception” at the top of the timeline 57c of the receptionist (REC001), that is, at the opening time “10:00”.

Next, the reservation acceptance pattern generation unit 52 arranges the work block 58b corresponding to the second work item “counseling” included in “cut” at the position of 10:05 on the timeline 57a of the stylist (STY001). At the same time, the work block 58c corresponding to the third work item “cut” is arranged at the position of 10:10 on the timeline 57a of the stylist (STY001).

Next, the reservation acceptance pattern generation unit 52 arranges the work block 58d corresponding to the fourth work item “shampoo” included in the “cut” at the position of 10:28 on the timeline 57b of the assistant (ASS001). To do.

Next, the reservation acceptance pattern generation unit 52 arranges a work block 58e corresponding to the fifth work item “blowing” included in “cut” at a position of 10:38 on the timeline 57a of the stylist (STY001). To do.

Next, the reservation acceptance pattern generation unit 52 arranges the work block 58f corresponding to the “settlement”, which is the sixth work item included in the “cut”, at the position of 10:50 on the timeline 57c of the receptionist (LEC001). To do.

As is clear from the above description, the process of arranging the work blocks on the timeline at the time of generating the reservation acceptance pattern is substantially common to that at the time of the reservation acceptance process by the reservation acceptance unit 22 described above.

Although illustration is omitted, the reservation acceptance pattern generation unit 52 repeats the same processing as above, and arranges work blocks related to other menus included in the execution order pattern 56 on the staff timeline. ..

Then, when the work blocks of all the menus are arranged, the reservation acceptance pattern generation unit 52 extracts the start time of each work item and the ID of the staff member in charge for each menu to obtain one reservation acceptance pattern. To generate.
The start time of the first work item (reception) of each menu becomes the reservation time (visit time) of the menu.

Since the store visit time set in each menu of the reservation acceptance pattern 60 is an integrated value of the required time of the work items included in each preceding menu, a sharp numerical value is not always derived.
For this reason, when the store visit time is a fraction, it is desirable to convert it into a numerical value with good sharpness according to a certain rule.

FIG. 15 shows an example of adjusting the arrival time of a store, and even if fractions are lined up at the arrival time as shown in FIG. 15(a), reservation acceptance is performed as shown in FIG. 15(b). The pattern generation unit 52 automatically converts the value into a fine value in units of 15 minutes.
Of course, it is also possible to adjust at other time intervals such as every 5 minutes or every 10 minutes.

The reservation acceptance pattern generation unit 52 generates a large number of reservation acceptance patterns based on each execution sequence pattern by repeating the above processing (S40), and stores it in the reservation acceptance pattern storage unit 54 (S42).
Each reservation acceptance pattern is, for example, a data item such as a reservation acceptance pattern ID, an ID and order of a configuration menu, an ID of a work block included in each configuration menu, a start time of each work block, and an ID of a staff member in charge of each work item. Is equipped with.

Next, the reservation acceptance pattern generation unit 52 excludes, from among the reservation acceptance patterns, those that do not satisfy the preset standard as unqualified reservation acceptance patterns (S44).
The following is an example of a reservation acceptance pattern that does not meet the criteria.
(1) The time when the last work item is completed exceeds the business hours of the store by a predetermined time (for example, 30 minutes) or more.
(2) For any staff, a waiting time of a predetermined time (for example, 30 minutes) or more will occur.
(3) For any customer, a waiting time of a predetermined time (for example, 10 minutes) or more occurs.

Each reservation acceptance pattern generated as described above includes all of the predefined menus in the reservation target setting, does not extremely exceed business hours, and the waiting time of staff and customers is within the allowable range. However, it is guaranteed that the reservation plan optimized for the store will be executed regardless of which reservation acceptance pattern is selected.

However, each reservation acceptance pattern is prioritized according to a certain rule in advance, and the content of the highest-accepted reservation acceptance pattern (menu configuration, store visit time, etc.) is displayed as an ideal form (target) on the screen of the management terminal 16. It can also be displayed.
As the above rule, for example, the average waiting time of each customer is arranged in ascending order, the staff free time is arranged in ascending order, and the final end time is arranged in ascending order.

The set (combination) of reservation acceptance patterns described above can be generated as common to all stores for a certain store, but can be prepared in more detail according to the circumstances of the store.
For example, when it is expected that the staff composition and the number of visitors will change depending on the day of the week, the reservation acceptance pattern storage is performed by changing the composition of the reservation target menu and the worker setting for each day of the week to generate a different reservation acceptance pattern set. It is stored in the section 54.
It is also possible to separately prepare a reservation acceptance pattern set for weekdays and a reservation acceptance pattern set for holidays and store each in the reservation acceptance pattern storage unit 54.
Alternatively, a separate reservation acceptance pattern set may be generated for each day and stored in the reservation acceptance pattern storage unit 54.

Next, a method for accepting a reservation in this system 50 will be described.
First, the management staff who has received a reservation from a customer by telephone or the like accesses the AP server 12 from the management terminal 16 and transmits the reservation information.
As shown in FIG. 16, the reservation information 62a includes items such as customer ID, menu, date and time, and nomination.

The processing procedure on the AP server 12 side will be described below with reference to the flowchart of FIG.
First, the reservation receiving unit 22 that has received the reservation information 62a (S50) refers to the work plan storage unit 25, and on the desired reservation date (November 25, 2015), the work plan information related to the preceding reservation information. It is confirmed whether or not the registration is present (S52).

Here, when the work plan information related to the preceding reservation information for the relevant day is not registered (S54/N), that is, when it is the first reservation on the desired reservation date, the reservation acceptance unit 22 causes the reservation acceptance pattern storage unit 54 to operate. It is determined whether or not there is a match with the reservation information 62a with all the reservation acceptance patterns for the relevant day stored in (S56).

Next, the reservation acceptance unit 22 determines that there is a reservation acceptance pattern that matches the desired reservation time (12:15), menu (cut & color), and nomination (STY001 is in charge) of the reservation information 62a (S60/Y). , "Reservation Acceptable" message is transmitted (S62).

In FIG. 16, a state is shown in which a plurality of reservation acceptance patterns 60 having “cut and color” with a visit time of “12:15” are extracted.
For convenience of illustration, a state in which three reservation acceptance patterns 60a, 60b, 60c are extracted is shown, but a huge number of reservation acceptance patterns are actually extracted.

The management staff who confirms this message on the management terminal 16 verbally informs the customer that the reservation is accepted, and also clicks the reservation confirmation button on the reservation screen.
The reservation receiving unit 22 that has received the confirmation message of the reservation from the management terminal 16 (S66) adds the work plan information related to the reservation information 62a to the work plan storage unit 25 (S68).

If no reservation acceptance pattern matching the reservation information 62a is hit in S60 (S60/N), the reservation acceptance unit 22 sends a message "reservation not accepted" to the management terminal 16 as described above. And a list of alternatives that can be reserved are transmitted (S64).

Next, as shown in FIG. 18, the reservation receiving unit 22 that has received the input of the second reservation information 62b on the relevant day (S50) refers to the work plan storage unit 25 in the same manner as above, and makes the desired reservation date. In (November 25, 2015), it is confirmed whether or not there is registration of work plan information related to the preceding reservation information (S52).
In this case, since the work plan information of the reservation information 62a related to the relevant day is already registered in the work plan storage unit 25 (S54/Y), the reservation receiving unit 22 stores the relevant date stored in the reservation receiving pattern storage unit 54. Among the reservation acceptance patterns according to (1), those that match the reservation information 62a are extracted, and it is determined whether there is a match between them and the reservation information 62b (S58).

In FIG. 18, among the multiple reservation acceptance patterns in which the main stylist met the condition of STY001 when the store visit time was “12:15” and “Cut & Color”, the store visit time was “12:45”. "Cut" shows that the main stylist has extracted the reservation acceptance patterns 60a, 60b that meet the conditions of STY002.
Although two reservation acceptance patterns are extracted for convenience of illustration, a huge number of reservation acceptance patterns are actually extracted even at this stage.
At this point, the reservation accepting unit 22 sends a message "Reservation can be accepted" to the management terminal 16 (S62).

The administrator who confirms this message on the management terminal 16 verbally informs the customer that the reservation is accepted, and also clicks the reservation confirmation button on the reservation screen.
The reservation receiving unit 22 that has received the reservation confirmation message from the management terminal 16 (S66) adds the work plan information related to the reservation information 62b to the work plan storage unit 25 (S68).

If no reservation acceptance pattern matching the reservation information 62a and the reservation information 62b is hit in S60 (S60/N), the reservation acceptance unit 22 instructs the management terminal 16 to "reservation acceptance" in the same manner as above. A message of "No" and a list of alternatives that can be accepted by reservation are transmitted (S64).

In this system 50, when there is no reservation acceptance pattern having a menu corresponding to the desired time zone of a certain reservation information, the reservation acceptance unit 22 can accept the reservation and the reservation acceptance as described above, as described above. In principle, the list of alternatives is returned to the management terminal 16 (S64 in FIG. 17), and the administrator who receives the list urges the customer to change to another date and time.

However, despite the fact that the reservation target date is approaching soon, in a situation where the reservation is not filled up well, even if there is no matching reservation acceptance pattern, we would like to accept the reservation information. It is assumed that the administrator wishes.

For example, as shown in FIG. 19(a), when the reservation information 62c with the desired time of coming to the shop is "12:15" and the desired menu is "Cut & Perm", all the confirmed reservation information up to that point is entered. If there is no reservation acceptance pattern with a reservation frame that matches the reservation information 62c in the matching reservation acceptance pattern, if the reservation information 62c is forcibly accepted, a large fluctuation will occur in other reservation frames. It will be.

In other words, in a certain reservation acceptance pattern 60, even if you just replace "Cut & Color" with the same "12:15" time with "Cut & Perm", the work items included in both menus are Since they are different, the start time of each subsequent menu and the start time of each work, including the menu for which reservations have already been confirmed, will be affected in a chained manner.

As described above, the following two methods can be considered as a coping method in the case of accepting irregular reservation information not prepared in the reservation acceptance pattern.
(1) After accepting irregular reservation information, the reservation acceptance unit 22 arranges the corresponding work block in an available timeline without using the reservation acceptance pattern to judge the acceptance of reservation. Move to.
(2) When the irregular reservation information is accepted, the reservation acceptance pattern for the relevant day is modified (regenerated), and thereafter, the reservation information is accepted according to the modified reservation acceptance pattern.

The processing procedure in the case of (2) will be described below with reference to the flowchart of FIG.
First, when a request for "exceptional reservation acceptance" is transmitted from the management terminal 16 that has received a "reservation impossible" message (S70), the reservation acceptance unit 22 causes the reservation acceptance unit 22 to make a reservation for this reservation, as shown in FIG. 19(b). The information menu is certified as a provisional reservation menu, and the priority frame 64 including the reservation information menu (confirmed reservation menu) confirmed at the present time is set (S72).

Next, the reservation acceptance unit 22 reads various setting information stored in the condition setting storage unit 23 (S74).
The setting information read here includes "reservation target setting", "worker setting", "business hours setting", "menu setting", "role setting", and the like.

Next, the reservation receiving unit 22 sets a timeline that reflects the time axis from work to leave for each staff (S76), and sets the work block related to each fixed reservation menu in the priority frame 64 to the staff's time. Place on the line (S78).

Next, the reservation receiving unit 22 arranges the work blocks included in the temporary reservation menu in the priority frame 64 on the timeline of each staff (S80).
At this point, if inconsistency occurs between each fixed reservation menu and the temporary reservation menu, for example, the staff for the fixed reservation menu is blocked, and the temporary reservation menu should be placed on the timeline as it is. If it is not possible, the reservation receiving unit 22 tries to arrange the temporary reservation menu by moving the start time of each work block forward or backward within a preset time allowable range (for example, within 5 minutes).

Next, the reservation receiving unit 22 refers to the reservation target setting information (FIG. 11) to obtain the difference from the menu included in the priority frame (S82).
If the menu currently included in the priority frame is “cut: 2 cases”, “cut & perm: 1 case”, and “cut & color: 2 cases”, the difference is as follows.
(1) Cut: 5-2=3
(2) Cut & Color: 4-2=2
(3) Cut & Color & Treatment: 3-0=3
(4) Cut & Perm: 2-1=1 In addition, when a minus difference occurs for any menu, the reservation receiving unit 22 corrects the difference for the menu to “0”.

Next, the reservation receiving unit 22 generates a large number of menu execution order patterns by brute force combining each difference menu (S84).
Next, the reservation receiving unit 22 arranges the blocks of the work items included in each menu in each execution sequence pattern in the empty space on the timeline of each staff (S86).

Then, when the work blocks of each menu have been arranged, the reservation acceptance unit 22 generates one modified reservation acceptance pattern by extracting the start time of each work item and the ID of the staff in charge for each menu. Yes (S88).
Then, the set of these modified reservation acceptance patterns is stored in the reservation acceptance pattern storage unit 54 in association with the relevant day (S90).

Next, the reservation acceptance unit 22 excludes, from among the respective modified reservation acceptance patterns, those that do not satisfy the preset criteria as unqualified reservation acceptance patterns (S92).
After that, the reservation acceptance unit 22 accepts the reservation based on this set of modified reservation acceptance patterns for the relevant day.

Also in the second work plan generation system 50, as in the case of the first work plan generation system 10 described above, the administrator can grasp the reservation situation in advance on any day in advance or reserve room for reservation on a particular day. It goes without saying that you can grasp

In the above description, the example in which the system 10 is applied to reservation management in a beauty salon has been described, but the present invention is not limited to this.
For example, a barber shop, dental clinic, hospital, acupuncture clinic, tax accountant office, restaurant, etc., accepts reservations (orders) for projects (service menus) from customers, and then multiple staff members with different authority (role division) It can be widely applied to business types in which multiple types of work items are performed.

It is a figure explaining the basic concept of this invention. 1 is an overall configuration diagram of a first work plan generation system according to the present invention. It is a figure which shows an example of staff setting information and role setting information. It is a figure which shows an example of menu setting information. It is a flow chart which shows a processing procedure in the 1st work plan generation system. It is a figure which shows a mode that a work block is arrange|positioned on the timeline of each staff. It is a figure which shows a mode that a work block is arrange|positioned on the timeline of each staff. It is a figure which shows a mode that a work block is arrange|positioned on the timeline of each staff. It is explanatory drawing which shows an example of a work plan notification screen. It is the whole block diagram of the 2nd work plan generation system concerning this invention. It is a figure which shows an example of reservation object setting information. It is a flow chart which shows the generation procedure of a reservation acceptance pattern. It is explanatory drawing which shows the generation method of an execution order pattern. It is explanatory drawing which shows the production|generation process of a reservation acceptance pattern. It is explanatory drawing which shows the time adjustment example of a reservation acceptance pattern. It is explanatory drawing which shows the procedure of reservation acceptance. It is a flowchart which shows the procedure of reservation acceptance. It is explanatory drawing which shows the procedure of reservation acceptance. It is explanatory drawing which shows the processing method when irregular reservation information is input. It is a flow chart which shows a processing procedure when irregular reservation information is inputted.

10 First work plan generation system
12 AP server
14 Web server
15 Staff terminal
16 Management terminal
17 Customer terminal
22 Reservation department
23 Condition setting storage
24 Customer information storage
25 Work plan storage
26 Work plan correction department
30a-30f timeline
31a ~ 31c Reservation information
32a-32f work blocks
33a ~ 33g work block
34a ~ 34h work block
40 Work plan notification screen
42 work item label
43 Start button
44 Suspend button
45 Resume button
46 Finish button
50 Second work plan generation system
52 Reservation acceptance pattern generator
54 Reservation acceptance pattern storage
54 Reservation acceptance pattern storage
56 Execution order pattern
57a-57f Timeline
58a-58f work block
60 reservation acceptance pattern
62a-62c Reservation information
64 priority

Claims (2)

Reservation target setting storage means that defines the type of menu to be processed within a predetermined period and the number of each case,
For each type of menu to be processed, a plurality of work items included in the menu, the menu setting storage means for defining the order and duration of each work item,
Staff setting storage means that defines multiple staff categories,
Role setting storage means that defines the correspondence between staff categories and processable work items,
Working time setting storage means that defines the working hours of each staff ,
Work plan storage means for storing work plan information including customer ID, menu type and start time ,
Referring to the reservation target setting storage means, each menu type is duplicated according to the number of cases, and the arrangement order of each menu type duplicated according to the number of cases is brute force rearranged. Means for generating a plurality of execution order patterns,
For each execution sequence pattern, the work time setting storage means is referred to, the work time of each staff is acquired, and the menu setting storage means is referred to, and a plurality of work items included in each menu a process of acquiring the time and order, by referring to the role setting storage means, each corresponding work items working staff time, a process of allocating in accordance with the required time and order, after allocation completed, the start of each work item Means for executing a process of extracting the time and the staff in charge for each menu, and storing a set of these information as a reservation acceptance pattern corresponding to each execution sequence pattern in the reservation acceptance pattern storage means ,
When the reservation information in which the customer ID, the type of menu and the start time are set is input, the work plan storage means is referred to, and if there is already registered work plan information, each work plan information is acquired. Means and
Refers to the reservation acceptance pattern storage means , matches the menu type and start time of the reservation information, and if there is already registered work plan information , the menu type and start time of each work plan information. Means for determining whether or not there is a reservation acceptance pattern matching
Outputs the reservation acceptable messages, if present, the customer ID corresponding to the reservation information, means for storing the work plan information including the type and start time of the menu to the work program storage means,
If it does not exist, a means to output a message that the reservation can not be accepted ,
A work plan generation system characterized by having. With reference to the work plan storage means, a means for generating a work plan notification screen in which at least a start time and a work item name are listed in staff units,
A means for transmitting the work plan notification screen to each staff terminal,
The work plan generation system according to claim 1 , further comprising:

Images