JP6599261B2 - Security service support system and security device - Google Patents

Description

  The present invention relates to a security service support system having a function of transmitting information about an abnormality to a user who deals with an abnormality in a monitored area.

  Conventionally, with regard to the security system, it is possible for the security guard (handling person) to check the sensor detection status of the monitoring area where the abnormality is detected from the mobile terminal, and to some extent while the security guard is heading to the place of alert The thing which made the situation of the field understood is known (for example, refer to patent documents 1). By making it possible for the security guard to grasp the cause and other information before taking action, it is possible to increase the efficiency of work on site.

JP 2005-284861 A

  However, in the conventional security service support system, no particular consideration is given to the timing at which information about the abnormality is transmitted to the coping person who deals with the abnormality in the monitored area. In general, it is not preferable to convey detailed information about a detected abnormality until a coping person who deals with the abnormality arrives at the site, in order to eliminate the assumption. For example, if the counselor gets detailed information at an early stage and has a belief about the location, degree, and accuracy of the anomaly, there is a risk of inadvertent alertness and reduced tension in situations where there may be an emergency threat such as an intruder. is there.

  The present invention has been made in view of the above problems, and provides a security service support system capable of transmitting information about an abnormality at an appropriate timing to a user who copes with an abnormality in a monitored area. Objective.

  The security service support system of the present invention is a security service support system comprising a security device installed in a monitoring area and a remote center device that receives a signal from the security device, and the security device is in the monitoring area. A detection signal receiving unit that receives a detection signal indicating that an abnormality has been detected from an installed detector, and an abnormality signal transmission that transmits an abnormality signal including identification information of the detector that has detected the abnormality to the center device And the center device receives the abnormal signal transmitted from the security device and the user transmitted from the mobile terminal of the user who performs security in the monitored area. A status information receiving unit for receiving status information indicating whether or not the monitoring area is located, and storing the installation position of the detector as installation position information in association with the identification information of the detector A storage unit, a position specifying unit that specifies an installation position of the detector that has detected an abnormality based on the abnormality signal and the installation position information, and the user is located in the monitoring area based on the status information. If it is determined that the user is located in the monitoring area, and the location determination unit that determines whether or not the user is located, the installation position of the detector that has detected an abnormality is transmitted to the portable terminal. And when it is determined that the user is not located in the monitoring area, a transmission control unit that prohibits transmission of the installation position of the detector that has detected an abnormality to the mobile terminal; It has.

  With this configuration, when the user is located in the monitoring area, information on the installation position of the detector that has detected the abnormality is transmitted to the user's mobile terminal. On the other hand, when the user is not located in the monitoring area, the information on the installation position of the detector that detected the abnormality is not transmitted to the user's mobile terminal. In this way, it is determined whether or not to transmit information on the installation position of the detector that has detected the abnormality to the mobile terminal according to the state of the user of the mobile terminal (whether or not it is located in the monitoring area). be able to. In the present invention, on the condition that the user is located in the monitoring area, information on the installation position of the detector that has detected the abnormality is transmitted to the user's portable terminal. Thereby, it becomes possible to transmit information at an appropriate timing according to the state of the user (whether or not the user is located in the monitoring area).

  In the security service support system of the present invention, the security device further includes a mode setting unit capable of setting a plurality of security modes, and the transmission control unit of the center device is located in a monitoring area by the user. If it is determined that the security mode of the security device is changed from the last time the security mode of the security device is changed to the present, the installation position of the detector that has detected an abnormality is transmitted to the mobile device, and the display of the mobile device is displayed. The installation position of the detector that has detected the abnormality may be displayed in the order of detection.

  With this configuration, the installation position of the detector that has detected an abnormality between the last time the security mode of the security device was changed and the current time is transmitted to the mobile terminal. And the installation position of the detector which detected the abnormality is displayed on the display part of a portable terminal in order of detection. In this way, information with higher necessity (information on the installation position of the detector that has recently detected an abnormality) is transmitted to the mobile terminal and displayed on the display unit of the mobile terminal in an easy-to-understand order (in the order in which the abnormality was detected). . Thereby, the user can easily grasp the flow of occurrence of abnormality (detection of abnormality).

  In the security service support system of the present invention, the storage unit of the center device further associates time information indicating a time at which the detector detects an abnormality with identification information of the detector at which the abnormality is detected. In addition to storing the drawing information of the monitoring area, the center device further detects the superimposing position of the detector that has detected the abnormality at a predetermined time point so as to be identifiable on the drawing information of the monitoring area. A moving image information generating unit configured to generate a position image and generate moving image information in which the detected position images at a plurality of time points are arranged in time series based on the time information, and the transmission control unit of the center device includes the user Is determined to be located in the monitoring area, the moving image information generated by the moving image information generation unit is sent to the portable terminal as the installation position of the detector that has detected the abnormality. It may be.

  With this configuration, the center device generates moving image information in which the detection position images in which the detection positions of the detectors that have detected an abnormality are superimposed on the drawing information of the monitoring area so as to be identifiable are arranged in time series. If it is located at the location, the video information is transmitted to the user's mobile terminal. With this moving image information, the user can easily grasp the flow of occurrence of abnormality (detection of abnormality).

  In the security service support system of the present invention, the moving image information generation unit generates the moving image information as a streaming image by a moving image with the latest detected position image as a final frame, and the transmission control unit includes the mobile terminal. When a playback request is received for a detected position image at a past time point, the streaming video with the detected position image at the past time point at which the playback request has been made as a start frame is transmitted to the portable terminal together with relative time information based on the current time point. You may distribute.

  With this configuration, the center device generates a streaming video with the latest detected position image as the final frame. When a playback request is received for a detected position image at a past time from the mobile terminal, streaming using the detected position image at the past time when the playback request was received from the mobile terminal as well as relative time information based on the current time The video is distributed to the mobile terminal. With this streaming video distribution (streaming distribution), the user can easily grasp the flow of occurrence of abnormality (detection of abnormality).

  A security device according to the present invention is a security device installed in a monitoring area, a detection signal receiving unit that receives a detection signal indicating that an abnormality has been detected from a detector installed in the monitoring area, and the monitoring area A status information receiving unit that receives status information indicating whether or not a user performing security is located in the monitoring area, and setting the installation position of the detector as identification information of the detector as installation position information A storage unit for storing; a position specifying unit for specifying an installation position of the detector that has detected an abnormality based on the abnormality signal and the installation position information; and If it is determined that the user is located in the monitoring area, the installation position of the detector that has detected an abnormality is transmitted to the portable terminal. Allowed to A transmission control unit that prohibits transmission of the installation position of the detector that has detected an abnormality to the portable terminal when it is determined that the user is not located in the monitoring area; .

  Similarly to the above-described system, this security device transmits information on the installation position of the detector that has detected an abnormality to the user's mobile terminal when the user is located in the monitoring area. On the other hand, when the user is not located in the monitoring area, the information on the installation position of the detector that detected the abnormality is not transmitted to the user's mobile terminal. In this way, it is determined whether or not to transmit information on the installation position of the detector that has detected the abnormality to the mobile terminal according to the state of the user of the mobile terminal (whether or not it is located in the monitoring area). be able to. In the present invention, on the condition that the user is located in the monitoring area, information on the installation position of the detector that has detected the abnormality is transmitted to the user's portable terminal. Thereby, it becomes possible to transmit information at an appropriate timing according to the state of the user (whether or not the user is located in the monitoring area).

  ADVANTAGE OF THE INVENTION According to this invention, the information about the abnormality can be transmitted to the user who copes with the abnormality of a monitoring area at an appropriate timing.

It is a schematic structure figure of the security service support system in an embodiment of the invention. It is a block diagram of a security device in an embodiment of the present invention. It is a block diagram of the center apparatus and portable terminal in embodiment of this invention. It is a figure which shows an example (menu screen) of the screen of the portable terminal in embodiment of this invention. It is a figure which shows an example (behavior information input screen) of the screen of the portable terminal in embodiment of this invention. It is a figure which shows an example (support information screen) of the screen of the portable terminal in embodiment of this invention. It is a figure which shows an example (handling support information screen) of the screen of the portable terminal in embodiment of this invention. It is a flowchart which shows operation | movement (operation | movement at the time of abnormal signal reception) of the center apparatus in embodiment of this invention. It is a flowchart which shows operation | movement (operation | movement at the time of action information reception) of the center apparatus in embodiment of this invention. It is a block diagram of the security device in other embodiments. It is a flowchart which shows operation | movement of the security apparatus in other embodiment.

  Hereinafter, a security service support system according to an embodiment of the present invention will be described with reference to the drawings. In the present embodiment, a case of a security service support system used for security of facilities and residences is illustrated.

  A configuration of a security service support system according to an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing a schematic configuration of a security service support system according to the present embodiment. As shown in FIG. 1, a security service support system 1 includes a security device 2 installed in a monitoring area such as a facility or a residence, and a center device 3 installed in a remote monitoring center. The security device 2 communicates with the center device 3 via the network 4 (public line network or Internet network). Further, a coping person (user who guards the monitoring area) who deals with an abnormality occurring in the monitoring area possesses the mobile terminal 5. The center device 3 communicates wirelessly with the mobile terminal 5 via the network 4 and the base station 6.

  As shown in FIG. 1, security sensors 7 for detecting abnormalities in the monitoring area are installed at various locations in the monitoring area. The security sensor 7 is connected to the security device 2. The security sensor 7 includes an indoor sensor installed in a building in the monitoring area and an outdoor sensor installed outside the building in the monitoring area such as a garden. The indoor installation sensor includes, for example, a sensor that detects that a window or a door is opened, a sensor that detects a moving body in a room, and the like. Moreover, as a sensor of outdoor installation, the sensor etc. which detect a moving body are contained, for example. The security sensor 7 transmits a detection signal including its own identification information to the security device 2 when detecting an abnormality that is a detection target event. Communication between the security sensor 7 and the security device 2 is performed by wire or wireless.

  When the alarm device 2 reports the occurrence of an abnormality to the center device 3 of the monitoring center, the center device 3 notifies this information to the controller. Then, a “handling” instruction is sent from the monitoring center to the coping personnel to expressly deal with the abnormality by rushing to the monitoring area. The coordinator handles abnormalities (such as intrusion of suspicious persons, fires, etc.) that occurred in the facility or residence while communicating with or coordinating with the monitoring center.

  Here, the configuration of the security device 2, the center device 3, and the portable terminal 5 will be described in detail with reference to FIGS. First, the configuration of the security device 2 will be described with reference to FIG. As shown in FIG. 2, the security device 2 includes an operation unit 20, a communication unit 21, a display unit 22, an input / output unit 23, a storage unit 24, and a control unit 25.

  The operation unit 20 is operated to set an operation mode of the security device 2 (a security set mode, a security release mode, etc., which will be described later). In addition, the operation unit 20 obtains authentication information of a general user who is a cooperating person or a user in a monitoring area other than the coping person (hereinafter, the coping person and the general user may be collectively referred to as “user”). It has a reading function. When the authentication information is read and the user is collated, operation input is allowed. The operation unit 20 may be configured with a touch panel or the like.

  The communication unit 21 has a function for communicating with the center device 3. The communication unit 21 is a communication interface for connecting the security device 2 and the center device 3. As described above, the security device 2 and the center device 3 are connected via the public line network or the Internet network as the network 4.

  The display unit 22 has a function of outputting an operation guide or the like to the user. The display unit 22 can be configured by a liquid crystal display, an indicator lamp, a speaker, and the like. The display unit 22 is installed in the vicinity of the operation unit 20 or is integrated with the operation unit 20. An operation guide and menu display are performed by the display unit 22. Operation guidance or the like may be performed by voice notification from a speaker.

  The input / output unit 23 has a function as an interface to which peripheral devices such as the security sensor 7 are connected. The input / output unit 23 is a security sensor such as a magnet sensor that detects opening / closing of a door disposed at an appropriate place inside / outside a building to be monitored in the monitoring area, and an infrared sensor that detects a human body by infrared rays. Connected to fire sensors such as smoke detectors and heat detectors, emergency buttons operated by general users. The input / output unit 23 is a communication interface that receives communication signals and detection signals from various sensors. Each sensor is assigned a unique identification number, and this identification number (ID number) is included in the detection signal.

  The storage unit 24 stores sensor information, abnormality history, and the like. The sensor information is information in which the sensor type and the sensor installation position are associated with each sensor ID number. The abnormality history is a history of receiving a detection signal from the security sensor 7 when the security set mode and the inspection mode are set, and includes identification information of the security sensor 7 and information of reception time. Further, each time the operation mode is set, the storage unit 24 stores the set time, the set user information, and the set operation mode information as an operation mode history.

  The control unit 25 has a function of performing various controls of the security device 2. In this case, the control unit 25 includes a mode setting unit 250, a detection signal receiving unit 251, an abnormality determining unit 252, and an abnormal signal transmitting unit 253.

  The mode setting unit 250 sets the operation mode of the security device 2 by a user operation. As an operation mode of the security device 2, at least three of a security set mode, a security release mode, and an inspection mode can be set. A general user can set a security set mode and a security release mode. The inspection mode is set by the coping person. The security set mode is a mode in which when a detection signal is input from the security sensor 7, it is determined that an abnormality has been detected in the monitoring area and an abnormality is reported to the center device 3. Further, the security release mode refers to a mode in which even if a detection signal is input from the security sensor 7, an abnormality in the monitoring area is not detected and no abnormality is reported. In addition, the detection signal by a fire sensor and an emergency button is constantly monitored, and an abnormality is reported in any of the security set mode and the security release mode. The general user operates the operation unit 20 when leaving the monitoring area (for example, when going out), sets the security set mode, and operates the operation unit 20 when entering the monitoring area (for example, when going home). And set the security release mode.

  The inspection mode is a mode that indicates that a counselor is inspecting when an abnormality occurs in the guard target or when the guard target needs to be inspected. When the inspection mode is set, the security device 2 stores a detection signal from the security sensor 7 in the storage unit 24 as an abnormality history. During the inspection mode, the coordinator may approach the security sensor 7, so even if a detection signal is input from the security sensor 7, no abnormality is reported to the center device 3. In addition, you may make it notify to the center apparatus 3 not as abnormality but as sensor detection information at the time of inspection mode. Moreover, you may notify the portable terminal 5 which a coping member possesses that the detection signal was input from the security sensor 7. FIG.

  The detection signal receiving unit 251 has a function of receiving a detection signal indicating that an abnormality has been detected from the security sensor 7 installed in the monitoring area. The abnormality determination unit 252 is received by the detection signal receiving unit 251. Based on the detection signal, it has a function to detect abnormalities (such as fires and intruders) in the monitored area. For example, when the detection signal receiving unit 251 receives a detection signal from the security sensor 7, the abnormality determination unit 252 determines whether there is an abnormality based on the current operation mode and the sensor information in the storage unit 24. The abnormality determination unit 252 determines that an abnormality is detected when a detection signal is received from any of various sensors when the security set mode is set, and when the security release mode is set, any of the fire sensor and the emergency button is determined. When a detection signal is received from this, it is determined that there is an abnormality.

  The abnormality signal transmission unit 253 has a function of transmitting an abnormality signal including identification information of the security sensor 7 that has detected an abnormality from the communication unit 21 to the center device 3. For example, every time the detection signal receiving unit 251 receives a detection signal from the security sensor 7 and the abnormality determination unit 252 determines that there is an abnormality, the abnormality signal transmission unit 253 includes the security sensor 7 (the security sensor that detects the abnormality). An abnormal signal including the identification information of 7) is transmitted to the center device 3. Further, when the abnormality determination unit 252 determines that an abnormality has occurred, the abnormal signal transmission unit 253 periodically identifies the security sensor 7 (the security sensor 7 that has detected the abnormality) at a predetermined transmission timing. May be transmitted to the center device 3.

  As shown in FIG. 3, the center device 3 includes a communication unit 30, a display unit 31, an operation unit 32, a storage unit 33, and a control unit 34. For example, the center device 3 includes a server device, a personal computer, and the like, and is operated by a controller. The mobile terminal 5 includes a communication unit 50 and a touch panel 51. For example, the portable terminal 5 is configured by a smartphone or the like and is operated by a coping person. In this case, the touch panel 51 functions as a display unit and an operation unit of the mobile terminal 5.

  Here, each structure of the center apparatus 3 is demonstrated in detail. The communication unit 30 has a function of communicating with the security device 2 and the mobile terminal 5. The display unit 31 is, for example, a display monitor, and the operation unit 32 is, for example, a keyboard or a mouse. The storage unit 33 is configured by a large-capacity memory or a database device.

  In the storage unit 33, the installation position of each security sensor 7 installed in the monitoring area is associated with the identification information of each security sensor 7 and stored in advance as installation position information. The storage unit 33 stores time information indicating the time when the security sensor 7 received from the security device 2 detects an abnormality in association with the identification information of the security sensor 7 that detected the abnormality. Further, the storage unit 33 stores a plan view of the monitoring area (facility area map, mansion floor map, etc.) as drawing information in advance.

  The control unit 34 includes an abnormal signal receiving unit 340, a state information receiving unit 341, a position specifying unit 342, a location determining unit 343, a transmission control unit 344, and a moving image information generating unit 345.

  The abnormal signal receiving unit 340 has a function of receiving an abnormal signal transmitted from the security device 2. As described above, the abnormality signal includes identification information of the security sensor 7 that detected the abnormality.

  The status information receiving unit 341 has a function of receiving status information transmitted from the coordinator's mobile terminal 5. The status information is information indicating whether or not the coordinator is located in the monitoring area (has arrived). For example, the status information is input when the counselor operates the portable terminal 5 and is transmitted to the center device. . FIG. 4 shows an example of the menu screen of the mobile terminal 5. As shown in FIG. 4, various menu item buttons are displayed on the menu screen of the mobile terminal 5. When the coordinator taps (selects) the “behavior information input” button among the menu item buttons, an action information input screen as shown in FIG. 5 is displayed. On this action information input screen, the coordinator can input various kinds of action information such as “coping facility, action content, current state, and supplementary information”.

  In the “handling facility”, when the “handling” instruction is received from the monitoring center, the name of the monitoring area to which the counselor is going to enter is input. The “handling facility” is normally automatically input in response to a handling instruction from the center. “Behavior content” is information indicating the content of the action performed by the coordinator. For example, “abnormality handling, maintenance inspection, patrol, customer response, disaster response, construction, office work, status confirmation” or the like is input. The “current state” is information indicating the current state of the coping staff, and includes, for example, “arriving, departing, resting” and the like. This “current state” corresponds to state information. “Supplementary information” is input with other supplementary information such as “vehicle movement, walking movement”.

  The position specifying unit 342 has a function of specifying the installation position of the security sensor 7 that has detected an abnormality based on the abnormality signal received by the abnormality signal receiving unit 340 and the installation position information stored in the storage unit 33. Yes. For example, the position specifying unit 342 extracts the identification information of the security sensor 7 that has detected an abnormality from the abnormality signal received by the abnormality signal receiving unit 340, and uses the identification information as a key to install the security sensor 7 from the installation position information. Identify the location.

  The location determination unit 343 determines whether the coping person is located in the monitoring area (has arrived) based on the status information received by the status information reception unit 341. For example, if the “current state” input by the counselor on the behavior information input screen is “arrival”, it is determined that the counselor is located in the monitoring area. On the other hand, if the “current state” entered by the counselor on the action information input screen is “departure” or “resting”, it is determined that the counselor is not located in the monitoring area.

  When the location determination unit 343 determines that the coping worker is located in the monitoring area, the transmission control unit 344 transmits the installation position of the security sensor 7 that has detected the abnormality to the portable terminal 5 of the coping member. Allow that. On the other hand, if the location determining unit 343 determines that the coping agent is not located in the monitoring area, the transmission control unit 344 indicates the installation position of the security sensor 7 that has detected the abnormality to the portable terminal 5 of the coping member. Prohibit sending.

  For example, when the coordinator taps (selects) the “support information” button on the menu screen of the mobile terminal 5 shown in FIG. 4, a support information screen as shown in FIG. 6 is displayed. When the counselor taps (selects) the “confirm coping support information” button on this support information screen, the coping support information screen as shown in FIG. 7 is displayed, and the coordinator detects the security sensor 7 that detected the abnormality. The installation position can be confirmed on the plan view or by the name of the installation position. However, in the present embodiment, when the location determination unit 343 determines that the coping person is not located in the monitoring area, the “confirm support information” button is inactive (cannot be selected due to inactivity) When the coping support information screen is not displayed and the location determination unit 343 determines that the coping person is located in the monitoring area, the “confirm coping support information” button is activated (activated and selectable). ) And the support information screen can be displayed.

  When the location determination unit 343 determines that the agent is located in the monitoring area, the transmission control unit 344 has changed the security mode of the security device 2 last time (changed from the security release mode to the security set mode). You may transmit to the portable terminal 5 the installation position of the crime prevention sensor 7 which detected abnormality from the present to the present. If it does so, the installation position of the security sensor 7 which detected abnormality can be displayed on the touch panel of the portable terminal 5 in order of detection. For example, in the example of the countermeasure support information screen in FIG. 7, the names of the installation positions of the security sensors 7 that have detected an abnormality are displayed in the detection order in the lower frame of the screen. Thereby, the coping person can confirm the history of the detected abnormality (when and where the abnormality was detected) in chronological order.

  The moving image information generation unit 345 generates a detection position image in which the installation position of the security sensor 7 that has detected an abnormality at a predetermined time is superimposed on the drawing information of the monitoring area so as to be identifiable. A function for generating moving picture information arranged in time series based on the above is provided. The transmission control unit 344 can transmit the moving image information to the mobile terminal 5 when the location determination unit 343 determines that the coping staff is located in the monitoring area.

  In this case, the moving image information generation unit 345 also has a function of generating the moving image information as a streaming image by a moving image with the latest detected position image as the final frame. When the transmission control unit 344 receives a reproduction request for a detected position image at a past time from the portable terminal 5, the transmission control unit 344 detects the detected position at the past time when the reproduction request was made, together with relative time information (time bar) based on the current time. It is possible to distribute a streaming video having an image as a start frame to the mobile terminal 5.

  For example, in the example of the handling support information screen in FIG. 7, the current detected position image is the last frame in the center frame of the screen, and the past time point (time 10 : 46) a streaming video having the detected position image as a start frame is displayed. At the lower part of the frame at the center of the screen, relative time information (time bar) up to a past time (-5: 00, ie, time 10:46) with the current time (time 10:51) as a reference (0:00). Is displayed. By operating the time bar, a streaming video playback request is made, and the mobile terminal 5 requests the center device for the detected position image at that time.

  The operation of the center apparatus 3 configured as described above will be described with reference to the flowcharts of FIGS.

  First, the operation when the center apparatus 3 receives an abnormal signal will be described with reference to FIG. As shown in FIG. 8, when the center device 3 receives an abnormal signal from the security device 2 (S1), the security sensor 7 detects the target monitoring area and the abnormality based on the identification information included in the received abnormal signal. Is identified (S2) and stored in the storage unit 33 as a detection history together with time information when the security sensor 7 detects the abnormality (S3).

  Next, the center apparatus 3 specifies the installation position of the security sensor 7 that has detected the abnormality on the drawing based on the abnormality signal, the installation position information, and the drawing information (S4). Then, moving image information (streaming video) is generated using the drawing image that can identify the current detection position (the security sensor 7 that is currently detecting an abnormality) as the latest frame (S5). For example, in the example of the countermeasure support information screen in FIG. 7, the current detection position is plotted and displayed in a blinking circle so that it can be identified. In the example of FIG. 7, the security sensor 7 that has detected an abnormality is plotted and displayed as a colored circle, and the security sensor 7 that has passed the time of detection is gradually reduced in color. It is displayed.

  Thereafter, when the security device 2 receives a new detection signal from the security sensor 7 (S6), the center device 3 repeats the above processing (S3 to S5) to create the latest moving image information. Then, when the abnormality is recovered and the security mode of the security device 2 is set from the security set mode to the security release mode (S7), the center device 3 ends this processing.

  Next, the operation when the center apparatus 3 receives the state information will be described with reference to FIG. As shown in FIG. 9, when the center apparatus 3 receives the state information (current state) from the portable terminal 5 (S10), the current state of the coping person arrives (is located in the monitoring area) based on the state information. (S11). If the coping person is located in the monitoring area, permission to transmit the installation position of the security sensor 7 that detected the abnormality to the portable terminal 5 is released (transmission prohibition is canceled) (S12), for example, a WEB server Access from the mobile terminal 5 to the above support page for dealing with abnormalities is permitted (S13). Then, the moving image information (streaming video) having the drawing image that can identify the current detection position as the latest frame is distributed to the support page for handling the abnormality on the WEB server (S14).

  Thereafter, the center device 3 determines whether or not the current state of the coping staff has changed, that is, whether or not it has changed to not being in the monitoring area (S15), and whether or not the abnormality has been recovered, that is, security. It is determined whether or not the security mode of the device 2 is set from the security set mode to the security release mode (S16). Then, when there is a change in the current state of the coping personnel, it is prohibited to transmit the installation position of the security sensor 7 that has detected the abnormality to the portable terminal 5 (S17). Further, even when there is no change in the current state of the coping personnel, when the abnormality is recovered, transmission of the installation position of the security sensor 7 that detected the abnormality to the portable terminal 5 is prohibited (S17).

  According to such a security service support system 1 of the present embodiment, when the coping person is located in the monitoring area, the information on the installation position of the security sensor 7 that detected the abnormality is the portable terminal 5 of the coping person. Sent to. On the other hand, when the counselor is not located in the monitoring area, information on the installation position of the security sensor 7 that has detected the abnormality is not transmitted to the portable terminal 5 of the counselor. In this way, it is determined whether or not to transmit the information on the installation position of the security sensor 7 that has detected the abnormality to the portable terminal 5 according to the state of the coping staff (whether or not they are located in the monitoring area). Can do. In general, it is not preferable to convey detailed information about a detected abnormality until a coping person who deals with the abnormality arrives at the site, in order to eliminate the assumption. For example, if the counselor obtains detailed information at an early stage, and the counselor has a belief about the location, degree, and accuracy of the anomaly, he / she may fall out of alertness and tension in situations where there may be an emergency threat such as an intruder. There is a risk of inviting.

  According to the present embodiment, information on the installation position of the security sensor 7 that has detected an abnormality is transmitted to the mobile terminal 5 of the counselor on the condition that the counselor is located in the monitoring area. Thereby, it becomes possible to transmit information at an appropriate timing according to the state of the coping staff (whether or not they are located in the monitoring area). Information can be prevented from leaking to the outside by sending information outside the site, and information can be disclosed to the responders at an appropriate time. It becomes possible to secure personal safety.

  Moreover, in this Embodiment, the installation position of the security sensor 7 which detected the abnormality between the time when the security mode of the security device 2 was last changed (changed from the security release mode to the security set mode) until the present is the mobile terminal. 5 is transmitted. And the installation position of the security sensor 7 which detected the abnormality is displayed on the screen of the portable terminal 5 in the order of detection. In this way, information with a higher degree of necessity (information on the installation position of the security sensor 7 that has recently detected an abnormality) is transmitted to the mobile terminal 5 and displayed on the screen of the mobile terminal 5 in an easy-to-understand order (in order of detecting the abnormality). Is done. Thereby, the coping person can easily grasp the flow of occurrence of abnormality (detection of abnormality).

  Further, in the present embodiment, the center device 3 generates moving image information in which detection position images in which the installation position of the security sensor 7 that has detected an abnormality is superimposed on the drawing information of the monitoring area so as to be identifiable are arranged in time series. When the coping person is located in the monitoring area, the moving image information is transmitted to the portable terminal 5 of the coping person. By this moving image information, the coping person can easily grasp the flow of occurrence of abnormality (detection of abnormality).

  In the present embodiment, the center device 3 generates a streaming video with the latest detected position image as the final frame. Then, when a reproduction request is received from the mobile terminal 5 for the detected position image at the past time, the detected position image at the past time when the reproduction request is received from the mobile terminal 5 is set as the start frame together with the relative time information based on the current time. The streamed video is delivered to the mobile terminal 5. By this streaming video distribution (streaming distribution), the coping staff can easily grasp the flow of occurrence of abnormality (detection of abnormality).

  The embodiments of the present invention have been described above by way of example, but the scope of the present invention is not limited to these embodiments, and can be changed or modified according to the purpose within the scope of the claims. is there.

  For example, the security device 2 may have a function of generating moving image information (streaming video) and distributing it to the mobile terminal 5. In that case, for example, as shown in FIG. 10, the control unit 25 of the security device 2 includes a state information receiving unit 254, a position specifying unit 255, a location determination unit 256, a transmission control unit 257, and a moving image information generation unit 258. Just do it. The status information may be acquired via the center device 3. The functions of the state information receiving unit 254, the position specifying unit 255, the location determining unit 256, the transmission control unit 257, and the moving image information generating unit 258 are the state information receiving unit 341, the position specifying unit 342, the location determining unit 343 described above, The same as the transmission control unit 344 and the moving image information generation unit 345.

  Moreover, in this case, the installation position of each security sensor 7 installed in the monitoring area is associated with the identification information of each security sensor 7 and stored in advance as installation position information in the storage unit 24 of the security device 2. ing. In addition, time information indicating the time at which the security sensor 7 detects an abnormality is stored in the storage unit 24 in association with the identification information of the security sensor 7 that has detected the abnormality. Furthermore, a plan view of the monitoring area (facility area map, mansion floor map, etc.) is stored in advance in the storage unit 24 as drawing information.

  The operation of the security device 2 will be described with reference to the flowchart of FIG. When the security device 2 receives the detection signal from the security sensor 7 and determines that the abnormality is detected (S20), the security device 2 identifies the target surveillance area and the security sensor 7 that has detected the abnormality based on the identification information included in the received detection signal. (S21) and the time information when the security sensor 7 detects the abnormality is stored in the storage unit 24 as the detection history (S22).

  Next, the security device 2 specifies the installation position of the security sensor 7 that detected the abnormality on the drawing based on the abnormality signal, the installation position information, and the drawing information (S23). Then, moving image information (streaming video) is generated using the drawing image that can identify the current detection position (the security sensor 7 that is currently detecting an abnormality) as the latest frame (S24). For example, in the example of the countermeasure support information screen in FIG. 7, the current detection position is plotted and displayed in a blinking circle so that it can be identified. In the example of FIG. 7, the security sensor 7 that has detected an abnormality is plotted and displayed as a colored circle, and the security sensor 7 that has passed the time of detection is gradually reduced in color. It is displayed.

  Thereafter, when a new detection signal is received from the security sensor 7 (S25), the security device 2 repeats the above processing (S22 to S24) to create the latest moving image information. And the security apparatus 2 repeats this process until it receives status information from the portable terminal 5 (S26).

  When the security device 2 receives the status information (current status) from the mobile terminal 5 (S27), based on the status information, whether or not the current status of the coping person has arrived (is located in the monitoring area). Is determined (S28). When the coping person is located in the monitoring area, permission to transmit the installation position of the security sensor 7 that detected the abnormality to the portable terminal 5 is released (transmission prohibition is canceled), for example, a security device 2 is allowed to function as a WEB server, and access from the portable terminal 5 to the support page for handling anomalies on the WEB server is permitted (S30). Then, the moving image information (streaming video) having the drawing image that can identify the current detection position as the latest frame is distributed to the support page for handling the abnormality on the WEB server (S31).

  Thereafter, the security device 2 determines whether or not the current state of the coping staff has changed, that is, whether or not it has changed to not being in the monitoring area (S32), and whether or not the abnormality has been recovered, that is, security. It is determined whether or not the security mode of the device 2 is set from the security set mode to the security release mode (S33). Then, if there is a change in the current state of the coping staff, it is prohibited to transmit the installation position of the security sensor 7 that detected the abnormality to the portable terminal 5 (S34). Further, even when there is no change in the current state of the coping staff, when the abnormality is recovered, it is prohibited to transmit the installation position of the security sensor 7 that detected the abnormality to the portable terminal 5 (S34).

  Also with such a security device 2, information on the installation position of the security sensor 7 that has detected an abnormality is transmitted to the counselor's mobile terminal 5 on the condition that the counselor is located in the monitoring area. Thereby, it becomes possible to transmit information at an appropriate timing according to the state of the coping staff (whether or not they are located in the monitoring area). Information can be prevented from leaking to the outside by transmitting information outside the site, and information can be disclosed to the counselor at an appropriate timing, thereby ensuring the safety of the counselor.

  As described above, the security service support system according to the present invention has an effect that information on the abnormality can be transmitted to a user who deals with the abnormality in the monitored area at an appropriate timing, and the facility or the residence. It is useful for security of the

DESCRIPTION OF SYMBOLS 1 Security service support system 2 Security apparatus 3 Center apparatus 4 Network 5 Mobile terminal 6 Base station 7 Security sensor 20 Operation part 21 Communication part 22 Display part 23 Input / output part 24 Storage part 25 Control part 250 Mode setting part 251 Detection signal receiving part 252 Abnormality determination unit 253 Abnormal signal transmission unit 254 Status information reception unit 255 Position specifying unit 256 Location determination unit 257 Transmission control unit 258 Movie information generation unit 30 Communication unit 31 Display unit 32 Operation unit 33 Storage unit 34 Control unit 340 Abnormal signal reception Unit 341 status information receiving unit 342 position specifying unit 343 location determining unit 344 transmission control unit 345 video information generating unit 50 communication unit 51 touch panel

Claims (5)

A security service support system comprising a security device installed in a monitoring area and a remote center device that receives a signal from the security device,
The security device
A detection signal receiving unit for receiving a detection signal indicating that an abnormality has been detected from a detector installed in the monitoring area;
An abnormal signal including identification information of the detector that has detected an abnormality, an abnormal signal transmission unit that transmits to the center device;
With
The center device is
An abnormal signal receiving unit for receiving the abnormal signal transmitted from the security device;
A state information receiving unit that receives state information transmitted from a mobile terminal of a user who performs security in the monitoring area and indicating whether or not the user is located in the monitoring area;
A storage unit that stores the installation position of the detector as installation position information in association with the identification information of the detector;
Based on the abnormality signal and the installation position information, a position specifying unit that specifies an installation position of the detector that has detected an abnormality,
A location determination unit that determines whether the user is located in the monitoring area based on the status information;
When it is determined that the user is located in the monitoring area, the installation position of the detector that has detected an abnormality is permitted to be transmitted to the mobile terminal, and the user is located in the monitoring area. If it is determined that it is not, a transmission control unit that prohibits transmission of the installation position of the detector that has detected an abnormality to the mobile terminal;
A security service support system characterized by comprising: The security device further includes a mode setting unit capable of setting a plurality of security modes,
When it is determined that the user is located in a monitoring area, the transmission control unit of the center device has detected an abnormality between the last time the security mode of the security device was changed and the present time. The security work support system according to claim 1, wherein the installation position of the detector is transmitted to the mobile terminal, and the installation position of the detector that has detected the abnormality is displayed on the display unit of the mobile terminal in the order of detection. The storage unit of the center device further stores time information indicating a time at which the detector detects an abnormality in association with identification information of the detector that has detected the abnormality, and drawing information of the monitoring area. Remember,
The center device is
Furthermore, a detection position image in which the installation position of the detector that has detected the abnormality at a predetermined time point is identifiably superimposed on the drawing information of the monitoring area is generated, and the detection position images at a plurality of time points are used as the time information. A video information generation unit that generates video information arranged in time series based on
When it is determined that the user is located in a monitoring area, the transmission control unit of the center device installs a detector that detects the abnormality in the moving image information generated by the moving image information generation unit. The security service support system according to claim 1, wherein the security service support system transmits the position to the portable terminal. The moving image information generation unit generates the moving image information as a streaming image by a moving image with the latest detected position image as a final frame,
When the transmission control unit receives a reproduction request for a detected position image at a past time from the portable terminal, the transmission position detection unit uses the detected position image at the past time when the reproduction request has been made, together with relative time information based on the current time as a start frame. The security service support system according to claim 3, wherein the streaming video is delivered to the mobile terminal. A security device installed in a surveillance area,
A detection signal receiving unit for receiving a detection signal indicating that an abnormality has been detected from a detector installed in the monitoring area;
A state information receiving unit that receives state information transmitted from a mobile terminal of a user who performs security in the monitoring area and indicating whether or not the user is located in the monitoring area;
A storage unit that stores the installation position of the detector as installation position information in association with the identification information of the detector;
Based on an abnormal signal including identification information of the detector that has detected an abnormality and the installation position information, a position specifying unit that specifies an installation position of the detector that has detected an abnormality,
A location determination unit that determines whether the user is located in the monitoring area based on the status information;
When it is determined that the user is located in the monitoring area, the installation position of the detector that has detected an abnormality is permitted to be transmitted to the mobile terminal, and the user is located in the monitoring area. If it is determined that it is not, a transmission control unit that prohibits transmission of the installation position of the detector that has detected an abnormality to the mobile terminal;
A security device comprising:

Images