JP6565137B2 - Automatic transaction equipment - Google Patents

Description

  The present invention relates to an automatic transaction apparatus, and can be applied to, for example, an automatic transaction apparatus that performs display control of a “cancel” button displayed on an ATM (Automatic Teller Machine) installed in a financial institution or the like.

  2. Description of the Related Art Conventionally, some display screens displayed by an automatic transaction apparatus display a “cancel” button (see Patent Documents 1 and 2). Conventionally, when the “Cancel” button is pressed, the automatic transaction apparatus ends the transaction.

JP 2014-002431 A JP 2008-293333 A

  However, for example, the customer's clothing sleeve may touch the “cancel” button on the display screen, causing a transaction cancellation event. In this case, it is difficult to determine whether or not the customer has consciously pressed the “Cancel” button, and there is no effective means other than changing the shape of the device. Also, the method of changing the shape of the device is not effective for all customers and is insufficient.

  Therefore, there is a demand for an automatic transaction apparatus that can detect pressing of a “cancel” button by a customer operation, confirm with the customer that the “cancel” button has been pressed, and prevent erroneous pressing of the “cancel” button.

In order to solve such a problem, the automatic transaction apparatus according to the first aspect of the present invention includes (1) operation display means for displaying a transaction procedure screen, and (2) predetermined information based on information acquired from the operation display means. A transaction processing means for performing transaction processing; and (3) a display for displaying on the operation display means a transaction end avoidance screen for avoiding the end of the transaction progress when detecting the pressing of the cancel button included in the display screen of the operation display means. Control means, and (4) storage means for storing information about erroneously pressing the cancel button when information indicating that transaction progress is not to be ended is selected on the transaction end avoidance screen. Referring to the storage means, if there is an erroneous press of the cancel button in the past transaction, an erroneous press prevention confirmation screen is displayed on the operation display means regardless of whether or not the cancel button is erroneously pressed in the current transaction. The And butterflies.
The automatic transaction apparatus according to the second aspect of the present invention includes (1) an operation display means for displaying a transaction procedure screen, and (2) a transaction processing means for performing predetermined transaction processing based on information acquired from the operation display means. , (3) a temperature detection unit for detecting the temperature, and (4) when the pressing of the cancel button included in the display screen of the operation display means is detected, the temperature detected by the temperature detection unit is equal to or lower than a preset set temperature. In some cases, the apparatus includes a display control means for displaying a transaction end avoidance screen at least before displaying a cash input request screen.

  Here, the “transaction end avoidance screen” is a screen for avoiding the end of the ongoing transaction processing. For example, a cancellation confirmation screen (also referred to simply as a confirmation screen) illustrated in FIG. 5 and an erroneous press prevention confirmation screen illustrated in FIGS. 8, 10, 12, and 14 exemplarily illustrated in first to fifth embodiments described later. , FIG. 9, FIG. 11, FIG. 13, and FIG.

  According to the present invention, it is possible to detect pressing of the cancel button, confirm the press of the cancel button with the customer, and prevent erroneous pressing of the cancel button.

It is a block diagram which shows the structure of the control system of ATM which concerns on 1st Embodiment. It is an external appearance perspective view which shows the external appearance structure of ATM which concerns on 1st Embodiment. It is a flowchart which shows the transaction processing of ATM which concerns on 1st Embodiment. It is a screen figure which shows an example of the banknote insertion request | requirement screen which concerns on 1st Embodiment. It is a screen figure which shows an example of the cancellation confirmation screen which concerns on 1st Embodiment. It is a block diagram which shows the structure of the control system of ATM which concerns on 2nd Embodiment. It is a flowchart which shows the transaction processing of ATM which concerns on 2nd Embodiment. It is a screen figure which shows an example of the erroneous press prevention confirmation screen which concerns on 2nd Embodiment (the 1). It is a screen figure which shows an example of the banknote insertion request | requirement screen which concerns on 2nd Embodiment (the 1). It is a screen figure which shows an example of the erroneous press prevention confirmation screen which concerns on 2nd Embodiment (the 2). It is a screen figure which shows an example of the banknote insertion request | requirement screen which concerns on 2nd Embodiment (the 2). It is a screen figure which shows an example of the erroneous press prevention confirmation screen which concerns on 2nd Embodiment (the 3). It is a screen figure which shows an example of the banknote insertion request | requirement screen which concerns on 2nd Embodiment (the 3). It is a screen figure which shows an example of the erroneous press prevention confirmation screen which concerns on 2nd Embodiment (the 4). It is a screen figure which shows an example of the banknote insertion request | requirement screen which concerns on 2nd Embodiment (the 4). It is a block diagram which shows the structure of the control system of ATM which concerns on 3rd Embodiment. It is a flowchart which shows the transaction processing of ATM which concerns on 3rd Embodiment (the 1). It is a flowchart which shows the transaction processing of ATM which concerns on 3rd Embodiment (the 2). It is a block diagram which shows the structure of the control system of ATM which concerns on 4th Embodiment. It is a screen figure which shows an example of the screen display designation | designated period setting screen which concerns on 4th Embodiment. It is a flowchart which shows the transaction processing of ATM which concerns on 4th Embodiment. It is a block diagram which shows the structure of the control system of ATM which concerns on 5th Embodiment. It is a screen figure which shows an example of the temperature setting screen which concerns on 5th Embodiment. It is a flowchart which shows the transaction processing of ATM which concerns on 5th Embodiment. It is explanatory drawing explaining the arrangement | positioning of the cancellation button which concerns on 2nd Embodiment (the 1). It is explanatory drawing explaining the arrangement | positioning of the cancellation button which concerns on 2nd Embodiment (the 2).

(A) 1st Embodiment Below, 1st Embodiment of the automatic transaction apparatus which concerns on this invention is described in detail, referring drawings.

  1st Embodiment illustrates the case where this invention is applied to ATM installed in a financial institution or the like.

(A-1) Configuration of First Embodiment FIG. 2 is an external perspective view showing an external configuration of an ATM according to the first embodiment. In FIG. 2, ATM1 which concerns on 1st Embodiment has the operation display part 11, the banknote depositing / withdrawing port 12, the coin depositing / withdrawing port 13, the bankbook entrance / exit 14, the card entrance / exit 15, the receipt discharge port 16, and the speaker 17. In FIG. .

  ATM1 is installed in, for example, a financial institution, an airport, a station, a convenience store, etc., and performs various transaction processes. The ATM 1 performs a specified type of transaction processing through the operation display unit 11 based on input information by customer operation.

  The operation display unit 11 is operated by a customer who conducts the transaction, or displays information related to the transaction, a confirmation screen of the input information, and the like. The operation display unit 11 displays, for example, a transaction type selection menu screen, an operation screen for each transaction type, a transaction content confirmation screen, and the like. For example, a touch panel type operation display unit can be applied to the operation display unit 11. Note that the operation display unit 11 is not limited to a touch panel type in which the operation unit and the display unit are integrated, and the operation unit and the display unit may be physically different from each other.

  The banknote deposit / withdrawal port 12 is for a customer to insert a banknote or to discharge a banknote. The banknote deposit / withdrawal port 12 has, for example, an opening / closing body (for example, a shutter) and a storage unit (bucket) for storing banknotes, and the shutter is opened at the time of bill insertion or banknote discharge, Insert or discharge banknotes.

  The coin deposit / withdrawal port 13 is used by a customer to insert coins or to discharge coins. Similarly to the banknote deposit / withdrawal port 12, a bucket type can be applied to the coin deposit / withdrawal port 13.

  The bankbook entry / exit 14 is for the customer to insert a bankbook or to discharge the bankbook.

  The card entry / exit 15 is for the customer to insert a cash card or discharge the cash card.

  The receipt discharge port 16 discharges a statement slip on which information related to the transaction is printed after the transaction ends.

  The speaker 17 outputs voice guidance, announcements, and warning sounds.

  FIG. 1 is a configuration diagram illustrating a configuration of a control system of the ATM 1 according to the first embodiment. In FIG. 1, ATM1 which concerns on 1st Embodiment is the control part 20, the communication part 22, the memory | storage part 23, the operation display control part 24, the bankbook drive mechanism part 25, the card drive mechanism part 26, the banknote drive mechanism part 27, A coin drive mechanism 28 and a receipt printing unit 29 are provided.

  The control unit 20 manages the functions of the ATM 1. The control unit 20 includes, for example, a CPU, ROM, RAM, EEPROM, input / output interface unit, and the like. The CPU realizes the function of ATM1 by executing a processing program stored in the ROM. The system may be constructed by installing the processing program, and even in that case, it can be functionally shown as in FIG.

  The main functional units of the control unit 20 include a transaction processing unit 211 and a display control unit 212 as shown in FIG.

  The transaction processing unit 211 performs a deposit transaction and a withdrawal transaction in ATM1. The withdrawal transaction is a transaction for paying cash to the customer, and includes, for example, a withdrawal transaction. The deposit transaction is a transaction for depositing cash received from a customer, such as a deposit transaction or a transfer transaction. When the transaction processing unit 211 receives input information of the transaction type desired by the customer via the operation display unit 11, the transaction processing unit 211 executes the transaction process according to the procedure according to the transaction type, and the financial institution host via the communication unit 22. The transaction information is exchanged with the server to complete the transaction. Further, the transaction processing unit 211 stores transaction information regarding various completed transactions in the storage unit 23.

  The display control unit 212 sequentially displays a display screen corresponding to the transaction type selected by the customer. The display control unit 212 detects pressing of the “Cancel” button based on the operation information on the display screen displayed on the operation display unit 11, and when the “Cancel” button is pressed, the “Cancel” button is pressed. A cancel confirmation screen to that effect is displayed on the operation display unit 11.

  Here, the display control unit 212 includes a cancel button press detection unit 31 and a cancel confirmation output unit 32.

  The cancel button pressing detection unit 31 acquires input information through the operation display unit 11 via the operation display control unit 24, and detects pressing of the “cancel” button based on the input information.

  The cancellation confirmation output unit 32 outputs a cancellation confirmation screen indicating that the cancellation button has been pressed to the operation display unit 11 when the cancellation button pressing detection unit 31 detects that the “cancel” button has been pressed.

  The cancellation confirmation output unit 32 outputs a cancellation confirmation screen to the operation display unit 11 when, for example, a “cancel” button included in all display screens displayed in transactions of all transaction types is pressed. For example, when a “transaction” button included in the display screen of the operation display unit 11 is pressed in a transaction of a specific transaction type, a cancellation confirmation screen is output to the operation display unit 11. You may do it.

  In this embodiment, the case where the cancellation confirmation output unit 32 outputs a transaction confirmation screen in a transaction of a specific transaction type is illustrated. Here, the transaction of a specific transaction type illustrates, for example, a deposit transaction. Moreover, a specific transaction procedure displays the display screen which requests | requires banknote insertion on the operation display part 11, for example, and is set at the time of banknote insertion. For example, the display position of the “cancel” button on the conventional display screen is, for example, the upper right side of the display screen, and is provided near the banknote deposit / withdrawal port 12. Therefore, when a customer inserts a banknote into the banknote deposit / withdrawal port 12, for example, an event may occur in which the sleeve of the customer's clothing comes into contact with the “cancel” button. Therefore, in the first embodiment, as a case where the customer erroneously presses the “cancel” button as described above, when the display screen for requesting the insertion of the banknote for the deposit transaction is displayed on the operation display unit 11, An example in which a cancel confirmation screen is displayed on the operation display unit 11 when pressing of the “cancel” button is detected is illustrated.

  The storage unit 23 stores a processing program executed by the control unit 20, display screen information displayed on the operation display unit 11, transaction information, information acquired at the time of transaction, and the like. In addition, the storage unit 23 stores information indicating that the erroneous pressing has been performed when the cancel button is erroneously pressed.

  The operation display control unit 24 controls the display operation and input operation of the display screen displayed on the operation display unit 11 under the control of the control unit 20. That is, the operation display control unit 24 displays a display screen on the operation display unit 11 based on the screen information in the storage unit 23 under the control of the control unit 20, and displays information input from the operation display unit 11 as a control unit. 20 or the like.

  The bankbook drive mechanism unit 25 takes in or discharges the bankbook from the bankbook entrance / exit 14 under the control of the control unit 20. Further, the passbook drive mechanism unit 25 reads passbook information stored in a magnetic stripe, IC chip, or the like of the passbook inserted from the passbook entry / exit port 14 and gives the passbook information to the control unit 20. Moreover, the bankbook drive mechanism part 25 writes and discharges the transaction contents in the bankbook.

The card drive mechanism unit 26 takes in or out a card from the card slot 15 under the control of the control unit 20. Further, the card drive mechanism unit 26 reads card information stored in a magnetic stripe, IC chip, or the like of a cash card inserted from the card slot 15 and gives the card information to the control unit 20.

  The banknote drive mechanism unit 27 is controlled by the control unit 20 to open and close the shutter of the banknote deposit / withdrawal port 12, a banknote insertion / discharge mechanism that sucks or discharges an inserted banknote, a transport mechanism that transports banknotes, and the like. Is to control.

  Under the control of the control unit 20, the coin drive mechanism unit 28 opens and closes the shutter of the coin deposit / withdrawal port 13, a coin insertion / ejection mechanism that takes in or ejects the inserted coins, a conveyance mechanism that conveys coins, and the like. To control.

  The receipt printing unit 29 prints transaction information on a medium (detailed slip) under the control of the control unit 20 and discharges the receipt to the receipt discharge port 16.

  The communication unit 22 exchanges information with a financial institution host server through a communication line under the control of the control unit 20.

(A-2) Operation of the First Embodiment Next, processing in the ATM 1 according to the first embodiment will be described in detail with reference to the drawings.

  FIG. 3 is a flowchart showing transaction processing of ATM 1 according to the first embodiment. Here, the case where a deposit transaction process is performed in ATM1 which concerns on 1st Embodiment is illustrated.

  3, in ATM1, the customer standby screen is displayed on the operation display unit 11 under the control of the display control unit 212 (S101). For example, when the customer approaches the ATM 1 or the customer touches the screen of the operation display unit 11, the sensor of the ATM 1 detects the transaction and the transaction selection menu screen is displayed on the operation display unit 11.

  The customer selects a deposit transaction from the transaction selection menu screen displayed on the operation display unit 11 (S102), and the customer inserts a card into the card slot 15 (S103). Under the control of the display control unit 212, a bill insertion request screen is displayed on the operation display unit 11 (S <b> 104), and a bill related to deposit is inserted into the bill deposit / withdrawal port 12 by the customer.

  FIG. 4 is a screen diagram illustrating an example of a bill insertion request screen according to the first embodiment. As illustrated in FIG. 4, a “cancel” button 501 is arranged on the upper right portion of the bill insertion request screen 500. For example, as illustrated in FIG. 1, a banknote deposit / withdrawal port 12 is provided at the upper right side of the operation display unit 11. May touch the “cancel” button 501 of the bill insertion request screen 500.

  In the bill insertion request screen 500, when the “cancel” button 501 is pressed by the customer and the cancel button pressing detection unit 31 of the display control unit 212 detects the pressing of the “cancel” button 501 (S105), the cancel confirmation output unit 32 A cancel confirmation screen is displayed on the operation display unit 11 (S106). If the “cancel” button 501 is not pressed and is not detected, the process proceeds to S109, and the normal deposit transaction process is continued.

  FIG. 5 is a screen diagram illustrating an example of a cancellation confirmation screen according to the first embodiment. In the example of FIG. 5, the cancellation confirmation screen 503 is displayed as a pop-up on the bill insertion request screen 500. In other words, when the “cancel” button 501 is pressed on the bill insertion request screen 500, the cancellation confirmation output unit 32 displays on the bill insertion request screen 500, for example, “The cancel button has been pressed. Are you sure you want to cancel?” As shown, the cancel confirmation screen 503 including the confirmation that the cancel button has been pressed and whether or not to cancel the transaction processing is displayed as a pop screen. As a result, the customer who presses the “cancel” button 501 can confirm the intention of cancellation. The example in FIG. 5 illustrates the case where the cancellation confirmation screen 503 is a pop-up screen, but is not limited to the pop-up screen, and may be a single display screen. Further, the bill insertion request screen 500 including the cancellation confirmation screen 503 may be displayed.

  When the “Yes” button 504 is pressed by the customer on the cancel confirmation screen 503, it can be determined that the cancel button 501 has been selected by the customer's intention, and the process proceeds to S114 in order to cancel the transaction process. In S114, the counting process of the inserted banknote is interrupted by the control of the control unit 20 (S114), the banknote is returned (S115), the card is returned (S116), and the transaction process ends.

  On the other hand, when the “No” button 505 is pressed by the customer on the cancellation confirmation screen 503, it can be determined that the customer has erroneously pressed it. At this time, the control unit 20 stores information indicating that the “cancel” button 501 is erroneously pressed in the ATM 1 in the storage unit 23 (S108). This is to store the fact that an accidental pressing of the “Cancel” button 501 has occurred in the ATM1. In order to record the number of occurrences, the control unit 20 may count the number of erroneous pressing of the “cancel” button 501 and store it in the storage unit 23. Further, the control unit 20 may store the occurrence time of the event in the storage unit 23 in the event information in order to manage the time information of the occurrence event.

  After S109, normal deposit transaction processing is performed. That is, the inserted banknote is counted under the control of the control unit 20 (S109), and a count confirmation screen including the banknote counting result is displayed on the operation display unit 11 (S110). If the bill counting result is valid, the transaction information is transmitted to the financial institution host server by the communication unit 22 (S111), and when the deposit transaction is completed, the inserted bill is stored in the storage in the ATM 1 (S112). . Then, the card / detail slip is returned (S113), and the process ends.

  When the number of erroneous presses of the “cancel” button 501 stored in the storage unit 23 in the ATM 1 exceeds a certain number, and the customer selects a deposit transaction after exceeding the certain number, a bill insertion request screen will be described later. The bill insertion request screens shown in FIGS. 9, 11, 13, 15 and the like displayed in the second to fifth embodiments are changed and displayed. That is, when the number of erroneous presses exceeds a certain number, the bill insertion request screen is changed from the subsequent deposit transaction.

(A-3) Effect of First Embodiment As described above, according to the first embodiment, it is detected that the customer has erroneously pressed the “Cancel” button, and the fact is clearly indicated to the customer for confirmation. By doing so, it is possible to prevent the “cancel” button from being erroneously pressed and to continue the transaction when the button is erroneously pressed.

(B) 2nd Embodiment Below, 2nd Embodiment of the automatic transaction apparatus which concerns on this invention is described in detail, referring drawings.

(B-1) Configuration of Second Embodiment In the second embodiment, when the “cancel” button described in the first embodiment is erroneously pressed, erroneous press prevention is performed to prevent erroneous press. A confirmation screen is displayed on the operation display section. In the second embodiment, the configuration of the ATM control unit is different from that of the first embodiment. Therefore, in the second embodiment, the configuration of the ATM control unit will be described in detail.

  FIG. 6 is a configuration diagram showing the configuration of the control system of the ATM 1A according to the second embodiment. In FIG. 6, the ATM 1A according to the second embodiment includes a control unit 20A, a communication unit 22, a storage unit 23, an operation display control unit 24, a passbook drive mechanism unit 25, a card drive mechanism unit 26, a bill drive mechanism unit 27, A coin drive mechanism 28 and a receipt printing unit 29 are provided.

  The control unit 20A includes a transaction processing unit 211 and a display control unit 212A, as in the first embodiment. The display control unit 212A includes an erroneous press prevention confirmation output unit 33 in addition to the cancel button press detection unit 31 and the cancel confirmation output unit 32 described in the first embodiment.

  The erroneous pressing prevention confirmation output unit 33 determines whether or not erroneous pressing information is stored in the storage unit 23. If the erroneous pressing presence information is stored, the erroneous pressing prevention confirmation screen is operated. It is displayed on the display unit 11. As a result, when the cancel button is erroneously pressed, the customer can be alerted to the erroneous press of the cancel button, and the erroneous press can be prevented.

  Here, the timing at which the erroneous pressing prevention confirmation output unit 33 determines the presence or absence of erroneous pressing is not particularly limited. However, for example, in certain types of transactions such as deposit transactions, there is a tendency for many erroneous presses to occur when a customer inserts banknotes. For this reason, it is desirable that at least the erroneous press prevention confirmation output unit 33 determines the presence or absence of erroneous press before inserting the banknote. In particular, in this embodiment, the case where the erroneous press prevention confirmation output unit 33 determines the presence or absence of erroneous press immediately before the display of the bill insertion request screen is illustrated. Of course, the determination is not limited to immediately before the display of the bill insertion request screen. For example, the determination may be made after selection of a deposit transaction. For example, the determination may be made when the transaction selection menu is displayed.

  Further, the erroneous pressing prevention confirmation output unit 33 may determine whether or not erroneous pressing information is stored, for example, when transactions of all types of transactions are started. When a transaction of a specific transaction type such as a deposit transaction among the transaction types starts, it may be determined whether there is information on whether or not there is a false press. For example, erroneous pressing of a cancel button tends to occur frequently when a specific type of transaction such as a deposit transaction is performed. For this reason, it is possible to make a particular attention to erroneous pressing of the cancel button by limiting the transaction to a specific type of transaction. In addition, the number of output times of the display screen according to the transaction procedure can be reduced.

  Similar to the first embodiment, the storage unit 23 stores a processing program, display screen information, transaction information, information acquired at the time of transaction, presence / absence information on erroneous pressing, and the like. Here, the display screen information includes an erroneous press prevention confirmation screen.

(B-2) Operation of the Second Embodiment Next, processing in the ATM 1A according to the second embodiment will be described in detail with reference to the drawings.

  FIG. 7 is a flowchart showing transaction processing of ATM 1A according to the second embodiment. Here, the case where a deposit transaction process is performed in ATM1A which concerns on 2nd Embodiment is illustrated. In the process of FIG. 7, the same or corresponding processes as those of FIG. 3 according to the first embodiment are denoted by the same reference numerals as those of FIG.

  In FIG. 7, as in the first embodiment, under the control of the display control unit 212, a customer standby screen is displayed on the operation display unit 11 (S <b> 101), and a deposit transaction is selected by the customer from the transaction selection menu screen. (S102), the card is inserted into the card slot 15 by the customer (S103).

  In S <b> 201, the erroneous pressing prevention confirmation output unit 33 determines whether or not the erroneous pressing presence / absence information is stored in the storage unit 23. If the information with erroneous pressing is stored in the storage unit 23, the process proceeds to S202. If there is no erroneous pressing, the process proceeds to S104. At this time, in S104, a normal bill insertion request screen is displayed on the operation display unit 11.

  That is, in S201, the erroneous pressing prevention confirmation output unit 33 determines whether or not the erroneous pressing presence / absence information described in the first embodiment is stored in the storage unit 23. This is for determining whether or not the cancel button is erroneously pressed in the transaction before the current transaction in the ATM 1A. If the cancel button is accidentally pressed before the current transaction, for example, the customer is wearing long-sleeved clothes, and the cuff of the clothes touches the cancel button, and the cancel button is accidentally pressed. Etc. can occur. Since there is a possibility that not only the customer who has made the erroneous press, but also other customers may be wearing long-sleeved clothes, the erroneous press stored in the storage unit 23 described in the first embodiment. With reference to the presence / absence information, if an erroneous press has occurred in a past transaction, a screen for preventing the erroneous press is displayed.

  In S201, when the number of erroneous presses exceeds the predetermined number based on the presence / absence information of the erroneous press stored in the storage unit 23, the process proceeds to S202, and the number of erroneous presses is the predetermined number. In the following case, the process may be shifted to S104.

  In S <b> 202, when information indicating that an erroneous press has been performed is stored in the storage unit 23, the erroneous press prevention confirmation output unit 33 displays an erroneous press prevention confirmation screen on the operation display unit 11. Then, after the erroneous press prevention confirmation screen is displayed on the operation display unit 11, the process proceeds to S104, and a bill insertion request screen is displayed on the operation display unit 11 (S104).

  FIG. 7 illustrates the case where the erroneous press prevention confirmation output unit 33 determines whether or not there is an erroneous press every time a deposit transaction is started. However, after the ATM 1A is turned on, the determination process shown in S201 may be omitted and the process may be shifted to S202 after the erroneous pressing prevention confirmation output unit 33 detects that there is an erroneous pressing.

  Here, the erroneous pressing prevention confirmation screen and the bill insertion request screen displayed by the erroneous pressing prevention confirmation output unit 33 will be described in detail with reference to the drawings.

  The erroneous pressing prevention confirmation output unit 33 can output an erroneous pressing prevention confirmation screen of any one of FIGS. 8, 10, 12, and 14 to be described later. Further, the control unit 20A displays the bill insertion request screen of any one of FIGS. 9, 11, 13, and 15 corresponding to the erroneous press prevention confirmation screen of any of FIG. 8, FIG. 10, FIG. 12, and FIG. Is displayed.

  Which of the confirmation screens for preventing erroneous pressing and the bill insertion request screen can be displayed depends on the operation of ATM1. That is, it can be realized by setting the screen information of any erroneous press prevention confirmation screen and the bill insertion request screen in the storage unit 23 in advance according to the operation of the ATM 1A. Further, once the screen information of the erroneous press prevention confirmation screen and the bill insertion request screen is set, the screen information of the erroneous press prevention confirmation screen and the bill insertion request screen to be displayed can be set and changed.

  FIG. 8 is a screen diagram illustrating an example of an erroneous press prevention confirmation screen according to the second embodiment. FIG. 9 is a screen diagram illustrating an example of a bill insertion request screen according to the second embodiment. In this case, the control unit 20A displays a bill insertion request screen that does not include the “cancel” button.

  In order to notify the customer that the bill insertion request screen not including the “cancel” button is displayed, the erroneous press prevention confirmation output unit 33 operates, for example, “ATM” as in the erroneous press prevention confirmation screen 510 shown in FIG. In some cases, cuffs may touch the “Cancel” button, so the “Cancel” button is not displayed. ”And the like. Then, when the “Confirm” button 512 on the erroneous press prevention confirmation screen 510 in FIG. 8 is pressed, the bill insertion request screen 520 in FIG. 9 is displayed on the operation display unit 11. The banknote insertion request screen 520 in FIG. 9 does not display a “cancel” button. Therefore, it is possible to prevent erroneous pressing of the “Cancel” button.

  FIG. 10 is a screen diagram illustrating an example of an erroneous press prevention confirmation screen according to the second embodiment. FIG. 11 is a screen diagram illustrating an example of a bill insertion request screen according to the second embodiment. In this case, the control unit 20A displays a bill insertion request screen having a “cancel” button at the bottom of the screen.

  In order to inform the customer that the “cancel” button is displayed at the bottom of the bill insertion request screen, the erroneous press prevention confirmation output unit 33, for example, “operates ATM” as in the erroneous press prevention confirmation screen 530 shown in FIG. In some cases, cuffs may touch the “Cancel” button, so change the “Cancel” button to the bottom of the screen. ”And the like. Then, when the “Confirm” button 532 on the erroneous press prevention confirmation screen 530 in FIG. 10 is pressed, the bill insertion request screen 540 in FIG. 11 is displayed on the operation display unit 11.

  The banknote insertion request screen 540 of FIG. 11 is provided with a “cancel” button 541 at the bottom (on the customer side on the screen). That is, the “cancel” button 541 is arranged at a position that does not enter the straight line from the banknote deposit / withdrawal port 12 toward the customer.

  Here, the display size of the “cancel” button 541 is not particularly limited, but in order to make the customer recognize that the arrangement of the “cancel” button 541 has been changed, the bill insertion request screen 540 in FIG. , The display size of the “Cancel” button 541 is enlarged. Note that the display size of the “cancel” button 541 may be, for example, the same size as the “cancel” button 501 of FIG. 4 according to the first embodiment.

  Moreover, the position which does not enter on the straight line which went to the customer from the banknote depositing / withdrawing port 12 refers to the customer from the central part 12A which equally divided the horizontal length of the banknote depositing / dispensing port 12, for example, as shown in FIG. The position may not be on the straight line 12B. Moreover, the position which does not enter on the straight line which went to the customer from the banknote depositing / withdrawing port 12 is enclosed by the straight line 12C and the straight line 12D toward the customer from the vertical part of the banknote depositing / withdrawing port 12, for example, as shown in FIG. A position that does not enter the screen area 11A of the operation display unit 11 that can be displayed.

  As described above, since the “cancel” button 541 is provided at a position away from the banknote deposit / withdrawal port 12, erroneous pressing of the “cancel” button 541 can be prevented. In general, since there are many customers who operate with the right hand, the operation buttons are often provided on the right side. However, if a “cancel” button is provided in the upper right part of the bill insertion request screen, an erroneous press may occur. Therefore, by providing a “cancel” button at a position where at least a customer who inserts banknotes is unlikely to cause erroneous pressing, it is possible to prevent erroneous pressing.

  FIG. 12 is a screen diagram illustrating an example of an erroneous press prevention confirmation screen according to the second embodiment. FIG. 13 is a screen diagram illustrating an example of a bill insertion request screen according to the second embodiment. In this case, the control unit 20A displays a bill insertion request screen having a “cancel” button at the upper left portion of the screen.

  The erroneous press prevention confirmation output unit 33, for example, displays an erroneous press prevention confirmation screen 550 shown in FIG. 12, for example, “When operating an ATM, the cuffs may touch the“ Cancel ”button. Change to the upper left of the screen. ”And the like. Then, when the “confirm” button 552 of the erroneous press prevention confirmation screen 550 of FIG. 12 is pressed, the bill insertion request screen 560 of FIG. 13 is displayed on the operation display unit 11.

  The banknote insertion request screen 560 of FIG. 13 is provided with a “cancel” button 561 at the upper left. That is, a “cancel” button 561 is arranged at a position that does not enter the straight line from the banknote deposit / withdrawal port 12 toward the customer. In this case as well, as in the case of FIG. 11, it is possible to prevent erroneous pressing by providing a “cancel” button at a position where at least a customer who inserts banknotes is unlikely to generate erroneous pressing.

  FIG. 14 is a screen diagram illustrating an example of an erroneous press prevention confirmation screen according to the second embodiment. FIG. 15 is a screen diagram illustrating an example of a bill insertion request screen according to the second embodiment. In this case, the control unit 20A displays a bill insertion request screen having a “cancel” button with a reduced size.

  As shown in FIG. 14, the erroneous pressing prevention confirmation output unit 33 displays, for example, “When canceling an ATM, the cuffs may touch the“ cancel ”button. Zoom out and display. ”And the like. Then, when the “Confirm” button 572 of the erroneous press prevention confirmation screen 570 of FIG. 14 is pressed, the bill insertion request screen 580 of FIG. 15 is displayed on the operation display unit 11.

  The banknote insertion request screen 580 of FIG. 15 is provided with a “cancel” button 581 with a reduced size. That is, by reducing the size of the “cancel” button, for example, the cuffs of the customer's clothes are less likely to come into contact with the “cancel” button 581, thereby preventing erroneous pressing.

  In FIG. 7, after S104, the same or corresponding processing as the processing of S104 of FIG. 4 according to the first embodiment is performed. Therefore, detailed description of the processing after S104 is omitted here.

(B-3) Effects of the Second Embodiment As described above, according to the second embodiment, the erroneous press prevention confirmation screen for preventing the erroneous press when the information “wrong pressed” is recorded. Can be displayed to prevent erroneous pressing of the cancel button.

(C) Third Embodiment Next, a third embodiment of the automatic transaction apparatus according to the present invention will be described in detail with reference to the drawings.

  Similarly to the first and second embodiments, the third embodiment exemplifies a case where the present invention is applied to ATM.

(C-1) Configuration of the third embodiment In the third embodiment, when the cancel button is erroneously pressed, the account information is stored, and the account information acquired in the next transaction is stored. If the account information matches, the operation display unit displays an erroneous press prevention confirmation screen in order to alert the customer to the erroneous press.

  In 3rd Embodiment, the structure of the control part of ATM differs from 1st and 2nd embodiment. Therefore, in the third embodiment, the configuration of the ATM control unit will be described in detail.

  FIG. 16 is a configuration diagram showing the configuration of the control system of the ATM 1B according to the third embodiment. In FIG. 16, ATM1B which concerns on 3rd Embodiment is the control part 20B, the communication part 22, the memory | storage part 23, the operation display control part 24, the passbook drive mechanism part 25, the card drive mechanism part 26, the banknote drive mechanism part 27, A coin drive mechanism 28 and a receipt printing unit 29 are provided.

  The control unit 20B includes a transaction processing unit 211 and a display control unit 212B, as in the first and second embodiments.

  The transaction processing unit 211 performs various transaction processes in the same manner as in the first and second embodiments. The transaction processing unit 211 acquires information including account information from either one or both of the bankbook drive mechanism unit 25 and the card drive mechanism unit 26. Here, the account information may be information stored in a storage unit such as a bankbook, a magnetic stripe of a card, or an IC chip. That is, the account information can include, for example, all or part of a financial institution name, a financial institution code, a branch name, a branch code, an account number, an account holder, a personal identification number, and the like. In this embodiment, the identity of the customer is determined using the account information, but is not limited to the account information.

  The display control unit 212B includes the cancel button press detection unit 31 and the erroneous press prevention confirmation output unit 34 described in the first embodiment.

  The erroneous press prevention confirmation output unit 34 compares the account information acquired in the current transaction with the account information related to the transaction before the current transaction (for example, the immediately preceding transaction), and determines whether the account information is the same. Judging. Here, as account information related to the current transaction, information such as a passbook or card inserted by the customer, or information such as a personal identification number input by the customer can be used. Further, as the account information related to the immediately preceding transaction, for example, the information acquired by the ATM 1B inquiring the financial institution host server with a message may be used. For example, the ATM 1B temporarily holds the history information. The information may be used.

  The erroneous pressing prevention confirmation output unit 34 displays an erroneous pressing prevention confirmation screen on the operation display unit 11 for preventing the customer from erroneously pressing the cancel button when the account information is the same. As a result, when a customer who has erroneously pressed the cancel button continues to make a transaction, it is possible to alert the customer who has erroneously pressed the erroneous press of the cancel button.

  Here, the erroneous pressing prevention confirmation output unit 34 may acquire account information related to the immediately preceding transaction from, for example, a financial institution host server. Further, the erroneous pressing prevention confirmation output unit 34 may hold the account information related to the immediately preceding transaction as history information, and acquire the account information related to the immediately preceding transaction from the stored history information.

  The storage unit 23 stores a processing program, display screen information, transaction information, acquired account information, and the like. The storage unit 23 stores, for example, account information acquired from a financial institution host server. Here, the memory | storage part 23 memorize | stores temporarily the account information acquired by this transaction. In addition, a volatile memory device such as a RAM can be applied to the storage unit 23 that stores account information.

(C-2) Operation of Third Embodiment Next, processing in ATM 1B according to the third embodiment will be described in detail with reference to the drawings.

  FIG.17 and FIG.18 is a flowchart which shows the transaction processing of ATM1B which concerns on 3rd Embodiment. Here, the case where a deposit transaction process is performed in ATM1B which concerns on 3rd Embodiment is illustrated. 17 and 18, the same or corresponding processes as those in FIG. 3 according to the first embodiment are denoted by the same reference numerals as those in FIG.

  In FIG. 17, as in the first embodiment, a customer standby screen is displayed on the operation display unit 11 under the control of the display control unit 212 (S101), and a deposit transaction is selected by the customer from the transaction selection menu screen. (S102), the card is inserted into the card slot 15 by the customer (S103). At this time, the card drive mechanism unit 26 reads account information from the inserted card, and the account information is given to the control unit 20B.

  The operation display unit 11 displays a bill insertion request screen (S104). At this time, when the “cancel” button included in the bill insertion request screen is pressed and the pressing of the “cancel” button is detected, the process proceeds to S301.

  In S301, the transaction processing unit 211 of the control unit 20B temporarily stores the account information acquired in the current transaction in the storage unit 23. Then, under the control of the control unit 20B, the counting of inserted banknotes is interrupted (S114), the inserted banknotes are returned (S115), the cards are returned (S116), and the process is completed.

  The account information may be transmitted to, for example, a financial institution host server and held as history information in the financial institution host server, or may be temporarily held as history information in the ATM 1B, for example. May be.

  If it is not detected in S104 that the “Cancel” button is pressed, the process proceeds to S109, and a normal deposit transaction process is executed (S109 to S113).

  FIG. 18 is a flowchart of the transaction process executed next. In FIG. 18, a customer standby screen is displayed on the operation display unit 11 under the control of the display control unit 212 (S101), and a payment transaction is selected by the customer from the transaction selection menu screen (S102). It is inserted into the entrance / exit 15 (S103). At this time, the card drive mechanism unit 26 reads account information from the inserted card, and the account information is given to the control unit 20B.

  In S302, the erroneous press prevention confirmation output unit 34 compares the account information acquired in the current transaction with, for example, the account information of the previous transaction acquired from the financial institution host server, and whether both account information matches. Judge whether or not. That is, the erroneous press prevention confirmation output unit 34 determines whether the account information of the previous transaction and the current transaction are the same.

  If the account information does not match, it can be considered that the customer who performs the current transaction is different from the previous transaction, and the process proceeds to S104 in order to execute a normal transaction process. And control part 20B displays a bill insertion demand screen on operation display part 11 (S104), and accepts insertion of a bill.

  On the other hand, when the account information matches, it can be considered that the customer who performs the previous transaction and the current transaction is the same. Therefore, the customer may press the cancel button again. Therefore, the erroneous pressing prevention confirmation output unit 34 displays an erroneous pressing prevention confirmation screen on the operation display unit 11 (S303).

  The erroneous press prevention confirmation screen at this time may be, for example, a screen that alerts the customer to erroneous press of the “Cancel” button. Further, for example, screens such as FIGS. 8, 10, 12, and 14 according to the second embodiment may be used as the confirmation screen for preventing erroneous pressing. In addition, when displaying the erroneous pressing prevention confirmation screen as shown in FIGS. 8, 10, 12, 14, etc. according to the second embodiment, the erroneous pressing prevention confirmation output unit 34 displays the bill insertion request displayed in S104. The screens of FIGS. 9, 11, 13, 15, etc. according to the second embodiment are displayed on the operation display unit 11 as screens.

  Thereafter, the process proceeds to S104, and a bill insertion request screen is displayed on the operation display unit 11 to accept the insertion of a bill. Since the subsequent processing of S109 to S113 is the same as the M normal transaction processing, detailed description thereof is omitted here.

(C-3) Effects of the Third Embodiment As described above, according to the third embodiment, in addition to the same effects as the first and second embodiments, the cancel button is erroneously pressed. When the same customer as the customer who has done the transaction continues again, the erroneous press of the cancel button can be prevented by outputting the erroneous press confirmation screen for preventing the erroneous press.

(D) 4th Embodiment Below, 4th Embodiment of the automatic transaction apparatus which concerns on this invention is described in detail, referring drawings.

  Similarly to the first to third embodiments, the fourth embodiment exemplifies the case where the present invention is applied to ATM.

(D-1) Configuration of Fourth Embodiment In the fourth embodiment, whether or not the erroneous press prevention confirmation screen according to the second embodiment is displayed is determined whether or not it is a preset designated period. I tried to do it.

This is because there are many cases where the cancel button is erroneously pressed when the cuffs of the customer's clothing come into contact with the cancel button.For example, when the customer wears long-sleeved clothes is set as the specified period. In addition, an erroneous press prevention confirmation screen is displayed during the designated period, and an erroneous press prevention confirmation screen is not displayed during periods other than the designated period.

  The “predetermined occurrence determination information of the erroneous press event” described in the claims is information for determining whether or not the cancel button can be erroneously pressed. For example, current date / time information exemplified in the fourth embodiment, temperature detection information of the fifth embodiment described later, and the like are included. Moreover, it is not limited to this, For example, the camera image information which imaged the customer, humidity information, etc. are included.

  Further, the “setting condition” described in the claims is a condition for determining “predetermined occurrence determination information of an erroneous pressing event”. For example, the specified period (period information) of the fourth embodiment, the set temperature of the fifth embodiment, and the like are included. Moreover, it is not limited to this, For example, based on camera image information, the judgment data whether a customer is wearing long-sleeved clothes, set humidity information, and the like are also included.

  In 4th Embodiment, the structure of the control part of ATM differs from the 1st-3rd embodiment. Therefore, in the fourth embodiment, the configuration of the ATM control unit will be described in detail.

  FIG. 19 is a configuration diagram showing the configuration of the control system of the ATM 1C according to the fourth embodiment. In FIG. 19, ATM1C which concerns on 4th Embodiment is the control part 20C, the communication part 22, the memory | storage part 23, the operation display control part 24, the passbook drive mechanism part 25, the card drive mechanism part 26, the banknote drive mechanism part 27, A coin drive mechanism 28 and a receipt printing unit 29 are provided.

  The control unit 20C includes a transaction processing unit 211, a display control unit 212C, and a screen display designation period setting unit 213, as in the first to third embodiments.

  The transaction processing unit 211 performs various transaction processes in the same manner as in the first to third embodiments.

  The display control unit 212C includes the cancel button press detection unit 31 and the erroneous press prevention confirmation output unit 35 described in the first embodiment.

  Similar to the erroneous press prevention confirmation output unit 33 of the second embodiment, the erroneous press prevention confirmation output unit 35 determines the presence / absence of the presence / absence information on whether or not the cancel button is erroneously pressed. The erroneous press prevention confirmation output unit 35 compares the current date and time information with a preset specified period, and displays an erroneous press prevention confirmation screen on the operation display unit 11 when the current date and time information is within the specified period. In such a case, the confirmation screen for preventing erroneous pressing is not displayed when the current date and time information is a period other than the specified period.

  The screen display designation period setting unit 213 sets a designation period for displaying an erroneous press prevention confirmation screen. For example, the screen display designation period setting unit 213 may set the designation period through the operation display unit 11 of the ATM 1C, or may be a dedicated operation display unit (not shown) operated by, for example, a clerk or a maintenance operator. ) May be used to set the specified period.

  Here, the designated period set by the screen display designated period setting unit 213 is a concept including, for example, the year, month, day, and time zone in order to specify the designated period.

  FIG. 20 is a screen diagram illustrating an example of a setting screen for setting a screen display designation period according to the fourth embodiment. A screen 600 illustrated in FIG. 20 includes an input receiving unit 601 that receives input of a start date and an end date of a specified period, a numeric keypad that inputs a start date and an end date to the input receiving unit 601, and the like. Input section 602. When the screen 600 illustrated in FIG. 20 is displayed by a predetermined procedure, the bank employee, the operator, or the like operates the input unit 602 to input the start date and the end date of the specified period. For example, when the temperature becomes low and the customer wears long-sleeved clothes, the cuffs of the clothes may come into contact with the cancel button. Therefore, a bank clerk, an operator, or the like can designate a period during which the customer is expected to wear long-sleeved clothes as the designated period.

  The storage unit 23 stores a processing program, display screen information, transaction information, information on whether or not the cancel button is erroneously pressed, specified period information set by the screen display specified period setting unit 213, and the like.

(D-2) Operation of the Fourth Embodiment Next, processing in the ATM 1C according to the fourth embodiment will be described in detail with reference to the drawings.

  FIG. 21 is a flowchart showing transaction processing of ATM 1C according to the fourth embodiment. Here, the case where a deposit transaction process is performed in ATM1C which concerns on 4th Embodiment is illustrated. In the process of FIG. 21, the same or corresponding processes as those in FIG. 7 according to the second embodiment are denoted by the same reference numerals as those in FIG.

  In FIG. 21, as in the first embodiment, a customer standby screen is displayed on the operation display unit 11 under the control of the display control unit 212 (S101), and a deposit transaction is selected by the customer from the transaction selection menu screen. (S102), the card is inserted into the card slot 15 by the customer (S103).

  In S <b> 201, the erroneous pressing prevention confirmation output unit 35 determines whether or not the erroneous pressing presence / absence information is stored in the storage unit 23. If information indicating that an erroneous press has been performed is stored in the storage unit 23, the process proceeds to S202. If information indicating that an erroneous press has been performed is not stored in the storage unit 23, the process proceeds to S104. Migrate to At this time, in S104, a normal bill insertion request screen is displayed on the operation display unit 11.

  In S401, the erroneous press prevention confirmation output unit 35 compares the current date and time information with the specified period stored in the storage unit 23, and determines whether or not the current date and time information is within the specified period.

  If the current date and time information is outside the specified period, the process proceeds to S104. On the other hand, when the current date and time information is within the specified period, the process proceeds to S202, and the erroneous pressing prevention confirmation output unit 35 displays an erroneous pressing prevention confirmation screen on the operation display unit 11 under the control of the control unit 20C ( S202).

  In S <b> 202, when information indicating that an erroneous press has been performed is stored in the storage unit 23, the erroneous press prevention confirmation output unit 35 displays an erroneous press prevention confirmation screen on the operation display unit 11. Then, after the erroneous press prevention confirmation screen is displayed on the operation display unit 11, the process proceeds to S <b> 104, and a bill insertion request screen is displayed on the operation display unit 11.

  In FIG. 21, the processing after S104 is the same as the processing after S104 in FIG. 7 according to the second embodiment, and thus detailed description thereof is omitted here.

(D-3) Effect of the Fourth Embodiment As described above, according to the fourth embodiment, in addition to the effects described in the first and second embodiments, an error occurs during the specified period. Although the confirmation screen for preventing depression is displayed, the confirmation screen for preventing accidental depression can be not displayed at times other than the designated period.

(E) 5th Embodiment Below, 5th Embodiment of the automatic transaction apparatus which concerns on this invention is described in detail, referring drawings.

  The fifth embodiment also exemplifies a case where the present invention is applied to ATM, as in the first to fourth embodiments.

(E-1) Configuration of Fifth Embodiment In the fifth embodiment, whether or not to display the erroneous press prevention confirmation screen according to the second embodiment is determined whether or not the temperature is equal to or lower than a preset temperature. To do.

  In 5th Embodiment, the structure of the control part of ATM differs from the 1st-4th embodiment. Therefore, in the fifth embodiment, the configuration of the ATM control unit will be described in detail.

  FIG. 21 is a configuration diagram showing the configuration of the control system of ATM1D according to the fifth embodiment. In FIG. 21, ATM1D which concerns on 5th Embodiment is control part 20D, the communication part 22, the memory | storage part 23, the operation display control part 24, the passbook drive mechanism part 25, the card drive mechanism part 26, the banknote drive mechanism part 27, In addition to the coin drive mechanism 28 and the receipt printing unit 29, a temperature detection unit 30 is provided.

  The temperature detection unit 30 detects the temperature. Here, the position where the temperature detection unit 30 is disposed may be mounted inside the ATM 1D or may be provided outside the ATM 1D.

  The control unit 20D includes a transaction processing unit 211 and a display control unit 212D as in the first to fourth embodiments.

  The transaction processing unit 211 performs various transaction processes in the same manner as in the first to fourth embodiments.

  The display control unit 212D includes the cancel button press detection unit 31 and the erroneous press prevention confirmation output unit 36 described in the first embodiment.

  Similar to the erroneous press prevention confirmation output unit 33 of the second embodiment, the erroneous press prevention confirmation output unit 36 determines the presence / absence of presence / absence information on whether or not the cancel button is erroneously pressed. The erroneous pressing prevention confirmation output unit 36 compares the current detected temperature with a preset temperature, and displays an erroneous pressing prevention confirmation screen on the operation display unit 11 when the current detected temperature is equal to or lower than the set temperature. If not, the confirmation screen for preventing erroneous pressing is not displayed.

  The temperature setting unit 214 sets a temperature for determining whether or not to display an erroneous pressing prevention confirmation screen. For example, the temperature setting unit 214 may set a specified period through the operation display unit 11 of the ATM 1D, or set the temperature using a dedicated operation display unit (not shown) operated by a clerk or the like, for example. You may do it.

  FIG. 23 is a screen diagram illustrating an example of a temperature setting screen according to the fifth embodiment. A screen 610 illustrated in FIG. 23 includes an input receiving unit 611 that receives a temperature input, and an input unit 602 such as a numeric keypad that inputs temperature to the input receiving unit 611. When a screen 610 illustrated in FIG. 23 is displayed by a predetermined procedure, a bank employee, an operator, or the like operates the input unit 602 to input a temperature. For example, when the temperature becomes low and the customer wears long-sleeved clothes, the cuffs of the clothes may come into contact with the cancel button. Therefore, a clerk, an operator, or the like can specify a temperature (air temperature) at which the customer is expected to wear long-sleeved clothes.

  The storage unit 23 stores a processing program, display screen information, transaction information, presence / absence information on whether or not the cancel button is erroneously pressed, a temperature set by the temperature setting unit 214, and the like.

(E-2) Operation of Fifth Embodiment Next, processing in ATM1D according to the fifth embodiment will be described in detail with reference to the drawings.

  FIG. 24 is a flowchart showing ATM1D transaction processing according to the fifth embodiment. Here, the case where a deposit transaction process is performed in ATM1D which concerns on 5th Embodiment is illustrated. In the process of FIG. 24, the same or corresponding processes as those in FIG. 7 according to the second embodiment are denoted by the same reference numerals as in FIG.

  In FIG. 24, as in the first embodiment, a customer standby screen is displayed on the operation display unit 11 under the control of the display control unit 212 (S101), and a deposit transaction is selected by the customer from the transaction selection menu screen. (S102), the card is inserted into the card slot 15 by the customer (S103).

  In S <b> 201, the erroneous pressing prevention confirmation output unit 35 determines whether or not the erroneous pressing presence / absence information is stored in the storage unit 23. If information indicating that an erroneous press has been performed is stored in the storage unit 23, the process proceeds to S202. If information indicating that an erroneous press has been performed is not stored in the storage unit 23, the process proceeds to S104. Migrate to At this time, in S104, a normal bill insertion request screen is displayed on the operation display unit 11.

  In S501, the erroneous pressing prevention confirmation output unit 36 compares the detected temperature detected by the temperature detection unit 30 with the temperature stored in the storage unit 23, and determines whether or not the detected temperature is equal to or lower than the set temperature.

  If the detected temperature is higher than the set temperature, the process proceeds to S104. On the other hand, when the detected temperature is equal to or lower than the set temperature, the process proceeds to S202, and under the control of the control unit 20D, the erroneous press prevention confirmation output unit 36 displays an erroneous press prevention confirmation screen on the operation display unit 11 (S202). .

  In S <b> 202, when information indicating that an erroneous pressing has been performed is stored in the storage unit 23, the erroneous pressing prevention confirmation output unit 36 displays an erroneous pressing prevention confirmation screen on the operation display unit 11. Then, after the erroneous press prevention confirmation screen is displayed on the operation display unit 11, the process proceeds to S <b> 104, and a bill insertion request screen is displayed on the operation display unit 11.

  In FIG. 24, the processing after S104 is the same as the processing after S104 in FIG. 7 according to the second embodiment, and thus detailed description thereof is omitted here.

(E-3) Effect of Fifth Embodiment As described above, according to the fifth embodiment, in addition to the effects described in the first and second embodiments, when the temperature is equal to or lower than the set temperature. Although an erroneous pressing prevention confirmation screen is displayed, the erroneous pressing prevention confirmation screen may not be displayed when the temperature is higher than the set temperature.

(F) Other Embodiments Although various modified embodiments of the present invention have been described in the first to fifth embodiments described above, the following modified embodiments can also be applied to the present invention.

  (F-1) In the 1st-5th embodiment mentioned above, the case where the automatic transaction apparatus which concerns on this invention is ATM was illustrated. However, the automatic transaction apparatus according to the present invention has a display unit that displays a display screen including a cancel button, and is applied to an apparatus in which the cancel button may be erroneously pressed by a customer during an operation procedure. it can. The automatic transaction apparatus according to the present invention can be applied to, for example, a passbook entry apparatus, a foreign currency exchange machine, and the like.

  (F-2) The erroneous press prevention confirmation screens illustrated in the second to fifth embodiments (for example, FIG. 8, FIG. 10, FIG. 12, and FIG. 14) are examples, and banknotes corresponding to these erroneous press prevention screens. An input request screen (for example, FIG. 9, FIG. 11, FIG. 13, FIG. 15) is also an example.

  In the second to fifth embodiments, the case where the bill insertion request screen is displayed after the erroneous press prevention confirmation screen is displayed is illustrated. However, without displaying the erroneous press prevention confirmation screen, FIGS. The bill insertion request screens shown in FIGS. 13 and 15 may be displayed.

DESCRIPTION OF SYMBOLS 1, 1A, 1B, 1C, 1D ... ATM, 11 ... Operation display part, 12 ... Banknote deposit / withdrawal port, 13 ... Coin deposit / withdrawal port, 20, 20A, 20B, 20C, 20D ... Control part,
211 ... Transaction processing unit, 212, 212A, 212B, 212C, 212D ... Display control unit, 31 ... Cancel button press detection unit, 32 ... Cancel check output unit, 33, 34, 35, 36 ... False press prevention check output unit.

Claims (18)

An operation display means for displaying a transaction procedure screen;
Transaction processing means for performing predetermined transaction processing based on the information acquired from the operation display means;
Display control means for displaying on the operation display means a transaction end avoidance screen for avoiding the end of transaction progress when detecting the pressing of a cancel button included in the display screen of the operation display means;
Storage means for storing information on erroneous pressing of the cancel button when information indicating that transaction progress is not terminated is selected on the transaction termination avoidance screen;
When the display control means refers to the storage means in the current transaction and the cancel button is erroneously pressed in a past transaction, the display control means erroneously presses regardless of whether the cancel button is erroneously pressed in the current transaction. An automatic transaction apparatus, wherein a prevention confirmation screen is displayed on the operation display means.   The automatic transaction apparatus according to claim 1, wherein the operation display unit displays a screen including a confirmation screen asking whether or not the transaction progress should be terminated as the transaction end avoidance screen.   3. The automatic transaction apparatus according to claim 2, wherein the display control means continues the transaction without interrupting the transaction when acquiring information indicating that the transaction does not end.   When the display control means has erroneously pressed the cancel button in a past transaction, in the current transaction, at least before the cash input request screen is displayed, the erroneous press prevention confirmation screen is displayed. The automatic transaction apparatus according to claim 1.   The display control means refers to the storage means, and displays the confirmation screen for preventing erroneous press when the cancel button has been erroneously pressed a predetermined number of times or more in a past transaction. 4. The automatic transaction apparatus according to 4. The display control means refers to the storage means, and when the cancel button is erroneously pressed in a past transaction and the current date and time information is within a specified period, the erroneous press prevention confirmation screen The automatic transaction apparatus according to claim 1, wherein: The display control means refers to the storage means when the cancel button is erroneously pressed in a past transaction, and the current temperature detected by the temperature detection unit is equal to or lower than a set temperature. 2. The automatic transaction apparatus according to claim 1, wherein a confirmation screen for preventing erroneous pressing is displayed.   5. The automatic transaction apparatus according to claim 4, wherein the display control means displays a screen that does not include the cancel button as a cash input request screen.   5. The automatic transaction apparatus according to claim 4, wherein the display control means displays a screen in which the arrangement of the cancel button is changed as the cash insertion request screen.   The automatic transaction apparatus according to claim 9, wherein the cancel button is arranged at a position away from the banknote deposit / withdrawal port on the cash insertion request screen.   10. The automatic transaction apparatus according to claim 9, wherein the cancel button is arranged at a position where the cash insertion request screen does not enter a straight line from the banknote deposit / withdrawal port toward the customer side.   The position that does not enter a straight line from the banknote deposit / withdrawal port toward the customer side is a position that does not enter the straight line toward the customer from the central part that equally divides the horizontal length of the banknote deposit / withdrawal port. The automatic transaction apparatus according to claim 11.   The position that does not enter the straight line from the banknote deposit / withdrawal port toward the customer side enters the portion of the operation display unit surrounded by the first straight line and the second straight line from the vertical portion of the banknote deposit / withdrawal port toward the customer. The automatic transaction apparatus according to claim 11, wherein there is no position.   The automatic transaction apparatus according to claim 9, wherein the cancel button is arranged on the left side of the cash input request screen.   10. The automatic transaction apparatus according to claim 9, wherein the cash-in request screen has the cancel button arranged in a central part on the customer side on the screen.   The automatic transaction apparatus according to any one of claims 10 to 15, wherein the cancel button with a reduced display size is arranged on the cash input request screen.   The automatic transaction according to any one of claims 1 to 16, wherein the display control means displays the transaction end avoidance screen for avoiding the end of the progress of the deposit transaction in the banknote deposit transaction on the operation display means. apparatus. An operation display means for displaying a transaction procedure screen;
Transaction processing means for performing predetermined transaction processing based on the information acquired from the operation display means;
A temperature detector for detecting the temperature;
When it is detected that the cancel button included in the display screen of the operation display means is pressed, if the temperature detected by the temperature detector is equal to or lower than a preset temperature, at least before the cash input request screen is displayed An automatic transaction apparatus comprising: display control means for displaying an end avoidance screen.

Images