JP6532853B2 - INFORMATION PROCESSING APPARATUS, METHOD USING INFORMATION PROCESSING APPARATUS, AND PROGRAM - Google Patents

Description

The present invention relates to a form navigation system that prompts the user to input information in an interactive manner.

Questionnaire (= question survey) grasps awareness and behavior pattern of survey target person, for example, in order to conduct future sales promotion activity effectively, for new store opening survey, or to obtain hint of product development It is desirable for survey respondents such as companies to have more respondents answer.

As a method of collecting questionnaires, there is, for example, a method of individually inquiring by telephone or blocking and asking people who go along the way. However, the conventional questionnaire based on manual collection requires labor, time and cost.

Therefore, in order to reduce labor, time, and cost, a configuration is disclosed in which a questionnaire is displayed on a home page on the Internet to input an answer.

For example, Patent Document 1 discloses the following configuration. As shown in FIG. 3, the mouse cursor is moved on the "double circle" on the screen of the personal computer, the mouse button is left-clicked, and one of the answers of each questionnaire item is selected. When the answer of each questionnaire item is completed, move the mouse cursor on the "send button" on the screen of the personal computer, left-click the mouse button, and send the answer.

Japanese Patent Application Publication No. 11-282828

In addition, when purchasing a product or service through the Internet, the purchaser inputs information required for price settlement such as name, address, contact information, credit card number, etc. and shipping of product, etc. I need to get it.

However, in the conventional input form when purchasing a questionnaire or a product, etc., the questions are simply listed, and the form in which answers are sequentially input to these questions, the information necessary for payment settlement, shipping of the product, etc. In this case, users such as respondents and buyers may get bored on the way, become troublesome, and may not input answers or information until the end.

Therefore, the present invention has an object to provide an information processing apparatus, a method using the information processing apparatus, and a program according to a form navigation system for prompting a user to input information in an interactive manner .

The invention of claim 1 is
An information processing apparatus communicably connected to a terminal, the information processing apparatus comprising:
The information processing apparatus is
Among the items to be input by the user, one item is output to the terminal,
When the user input information input by the user from the terminal is received, the user input information is stored, and the stored sumo corresponding to the user input information is output ,
Upon receiving from the terminal, a transmission request for an item to be input by the user that has already been output, a game, and the user input information, the information related to the transmission request is output,
According to another aspect of the present invention, there is provided an information processing apparatus including an information processing apparatus control means for updating and storing the user input information related to an item to be input by the user who has already output from the terminal .

Also, the invention of claim 2 is
An information processing apparatus communicably connected to a terminal, the information processing apparatus comprising:
The information processing apparatus is
The first item among the plurality of items to be input by the user is output to the terminal,
When the user input information input by the user from the terminal is received, the information is stored, and, if the game is stored corresponding to the user input information, the game outputs the game.
When the user input information is received or the game output is performed, the second item among the plurality of items to be input by the user is output to the terminal ,
When the terminal receives an item to be input by the already output user and a request to transmit the user input information, or an item to be input by the already output user, the transmission, and the request to transmit the user input information, the transmission Output information related to the request,
According to another aspect of the present invention, there is provided an information processing apparatus including an information processing apparatus control means for updating and storing the user input information related to an item to be input by the user who has already output from the terminal .
The invention of claim 3 is
A method using an information processing apparatus communicably connected to a terminal, the method comprising
The information processing apparatus is
Outputting one of a plurality of items to be input by the user to the terminal;
Receiving the user input information input by the user from the terminal, storing the information, and outputting the stored match corresponding to the user input information;
Outputting, from the terminal, an item to be input by the user who has already been output, a request to transmit the request, and the user input information, the information related to the transmission request;
And updating and storing the user input information related to the item to be input by the user that has already been output from the terminal .
The invention of claim 4 is
A program that causes an information processing apparatus communicably connected to a terminal to execute a procedure,
In the information processing apparatus,
Among the items to be input by the user, one item is output to the terminal,
When the user input information input by the user from the terminal is received, the user input information is stored, and the stored sumo corresponding to the user input information is output ,
Upon receiving from the terminal, a transmission request for an item to be input by the user that has already been output, a game, and the user input information, the information related to the transmission request is output,
When the user input information related to the item to be input by the user, which has already been output, is received from the terminal , the program is caused to function as an information processing device control unit to be updated and stored .

According to the present invention, the user can feel as if he / she is actually talking with a person, and can input answers, information, etc. with good tempo without feeling too much stress of inputting into a terminal machine.

It is a schematic block diagram of the form navigation system of Embodiment 1 of this invention. FIG. 1 is a conceptual view exemplarily showing the overall configuration of a web server of a form navigation system of a first embodiment of the present invention. Each of (a) to (d) is a view exemplarily showing a display screen of a terminal of the form navigation system according to the first embodiment of the present invention. FIG. 1 is a conceptual diagram exemplarily showing the overall configuration of a DB server of a form navigation system of Embodiment 1 of the present invention. It is the figure which showed typically the structure of the questionnaire content in the questionnaire display control information storage area of HD of DB server of the form navigation system of Embodiment 1 of this invention. It is the figure which showed typically the structure of the questionnaire response information storage area of HD of DB server of the form navigation system of Embodiment 1 of this invention. It is a conceptual diagram which shows the whole composition of the terminal of the form navigation system of an example of an embodiment of the invention exemplarily. It is a flowchart which shows the flow of operation | movement of the foam | form navigation system of Embodiment 1 of this invention. It is a flowchart which shows the flow of operation | movement of the foam | form navigation system of Embodiment 1 of this invention. It is a flowchart which shows the flow of operation | movement of the foam | form navigation system of Embodiment 1 of this invention. It is a flowchart which shows the flow of operation | movement of the foam | form navigation system of Embodiment 1 of this invention. It is a figure which shows the competition of questionnaire display control information displayed on the terminal of the form navigation system of Embodiment 1 of this invention illustratively.

(Embodiment 1 of the embodiment)
Hereinafter, Embodiment 1 of the present invention will be described based on the drawings. FIG. 1 is a schematic configuration diagram of a form (a set of elements for receiving input from a user) navigation system A according to the present invention.

<Configuration of Form Navigation System A>
The form navigation system A mainly includes a web (web) server 1, a DB (database) server 2 and terminals 3. The web server 1 and each terminal 3 are communicably connected through a network 4 such as the Internet. There is. Further, the Web server 1 and the DB server 2 are communicably connected through the network 5. Although three terminals 3 are shown in FIG. 1, the present invention is not limited to this configuration, and the number of terminals 3 may be one or more.

<Configuration of Web Server 1>
The Web server 1 is an information processing apparatus that outputs questionnaire display control information to each terminal 3 connected through the network 4 and outputs, for example, the response of the questionnaire received from each terminal 3 to the DB server 2. As shown in FIG. 2, the Web server 1 connects the CPU 11 (an example of an information processing apparatus control unit), the RAM 12, the ROM 13, the HD 14, the display 15, the input unit 16, the timing unit 17, the interface 18 and these devices. It has a bus 19.

The CPU (= central processing unit) 11 executes an application program stored in the HD 14 or the like, an operating system (OS), a control program, and the like to realize various functions. Further, information, files and the like necessary for the execution of the program are temporarily stored in the RAM 12.

In particular, when the CPU 11 receives a request for transmission of questionnaire display control information from the terminal 3, the CPU 11 outputs a transmission request for questionnaire display control information to the DB server 2 connected through the network 5. When the CPU 11 receives the questionnaire display control information from the DB server 2, the CPU 11 outputs the questionnaire display control information to the terminal 3 together with the questionnaire display control information called from the questionnaire display control information storage area 141 in the HD 14.

Further, the timing at which the CPU 11 outputs the questionnaire display control information to the terminal 3 is outputted in a timely manner as if it is in conversation with a user such as a respondent of the questionnaire. Hereinafter, the case where the sentence which shows questionnaire contents among questionnaire display control information is outputted timely is explained in detail. In addition, in FIG. 3 shown below, the state which displayed the sentence which shows the questionnaire content which CPU11 output on the display means 32 of the terminal 3 is shown.

For example, CPU11, as shown in FIG. 3 (a), the preamble of the questionnaire 1 "Hello, this is Kyohei. (Optional) I will thank you." And then output to the terminal 3, to wait. Then, when the CPU 11 recognizes that the predetermined time (ex. 2 seconds) has elapsed with reference to the time counting means 17, as shown in FIG. 3B, the preamble 2 of the questionnaire "... then, immediately "Please let me hear a lot!" Furthermore, when the CPU 11 recognizes that a predetermined time (ex. 2 seconds) has elapsed with reference to the clock means 17, as shown in FIG. Output to terminal 3?

Further, when receiving an option (an example of questionnaire response information) of an answer selected by the user such as a questionnaire respondent from the terminal 3, the CPU 11 outputs the option to the DB server 2. When the CPU 11 receives the fight from the DB server 2, the CPU 11 outputs it to the terminal 3.

For example, as shown in FIG. 3C, the CPU 11 receives an item 2 of the questionnaire received from the DB server 2 "How old are you? I am 29 years old (single)." Is output to the terminal 3 and is put on standby. And CPU11 will output the said option to DB server 2, if the option selected by users, such as a respondent of a questionnaire, is received from the terminal 3. FIG. Further, when the CPU 11 receives the sumo wrestling 3 "I eat well" from the DB server 2, the CPU 11 outputs it to the terminal 3 as shown in FIG. 3 (d).

In addition, the sumo 2 output at this time outputs the sumo 2 stored in the questionnaire display control information storage area 241 of the DB server 2 corresponding to the option of the answer selected by the user such as the respondent of the questionnaire. (See FIG. 5). In FIG. 3D, “30's” of c) is selected as the option of answer 2 by the user such as the respondent of the questionnaire, so the sumo 2 stored corresponding to the questionnaire display control information storage area 241 As c) “I eaten” is shown an example output.

Thus, the configuration is such that the questionnaire display control information is output at such a timing as if it is in conversation with a user such as a questionnaire respondent, and if an option of an answer selected by a user such as a questionnaire respondent is received. By configuring the system to output a sumo corresponding to the option of the answer, the user such as the respondent of the questionnaire feels as if he / she is actually talking with a person, and feels much stress of inputting into the machine of the terminal 3 It is possible to answer the questionnaire with good tempo.

When the CPU 11 first recognizes an access from the terminal 3 (= the terminal 3 has not accessed the Web server 1 until then), the CPU 11 creates and creates identification information for identifying the terminal 3 The identification information is output to the terminal 3. The terminal 3 stores the received identification information in the storage unit 34 such as HD (see FIG. 7), and includes it in the subsequent request for the Web server 1.

Further, the CPU 11 outputs, to the DB server 2, the questionnaire response information (an example of the user input information) according to the questionnaire answer input by the user such as the questionnaire respondent from the terminal 3 together with the identification information.

Further, when the CPU 11 receives from the terminal 3 a transmission request for requesting transmission of the questionnaire response information together with identification information for identifying the terminal 3, the CPU 11 outputs the transmission request and the identification information to the DB server 2. Further, when the CPU 11 receives the questionnaire response information from the DB server 2, the CPU 11 outputs the questionnaire response information to the terminal 3 that has requested the transmission of the questionnaire response information.

A RAM (= Random Access Memory) 12 is for temporarily storing various data, programs and the like, and functions as a main memory, a work area and the like of the CPU 11. The ROM (= Read Only Memory) 13 internally stores programs such as a basic I / O program, various data used in basic processing, and the like.

The HD (= hard disk) 14 is an auxiliary storage device and functions as a large capacity memory. The HD 14 stores an application program, an OS, a control program, a related program, and the like.

Further, in the HD 14, a questionnaire display control information storage area 141 is provided.

<Configuration of Questionnaire Display Control Information Storage Area 141>
The questionnaire display control information storage area 141 stores questionnaire display control information for performing display control of the questionnaire. The questionnaire display control information includes, for example, information specifying an element or structure of a questionnaire described in a structured language such as HTML (= Hyper Text Markup Language).

The questionnaire display control information may include layout information that defines the layout of the questionnaire, and script information for causing the terminal 3 to execute script processing. Layout information is expressed by a style sheet such as, for example, CSS (= Cascading Style Sheets). Furthermore, script information is described by a script language such as JavaScript (registered trademark), for example.

The display 15 plays a role as a display means, and is, for example, a liquid crystal display, an organic EL display, a CRT, or a plasma display, and displays a command input from the input means 16 and a response output of the Web server 1 in response thereto. It is.

The input unit 16 is, for example, a keyboard, a pointing device (such as a mouse), or a touch panel. The user uses the input unit 16 to input instructions to the web server 1 to control the web server 1 and the like.

The clocking means 17 is, for example, a timer capable of clocking time.

Reference numeral 18 denotes an interface through which the Web server 1 exchanges information and commands with other devices such as the DB server 2 and the terminals 3 and the like. The bus 19 manages the flow of data in the web server 1.

Note that software that realizes the same function as each of the above-described devices can be configured as an alternative to the hardware device.

<Configuration of DB server 2>
In response to a request from the Web server 1 connected through the network 5, the DB server 2 calls up and outputs the stored information, and uses the questionnaire response information received from the Web server 1 as the identification information of the terminal 3. It is an information processing apparatus that associates and stores. As shown in FIG. 4, the DB server 2 has a CPU 21 (an example of an information processing device control means), a RAM 12, a ROM 13, a HD 24, a display 15, an input means 16, an interface 18, and a bus 19 for connecting these devices. doing.

The CPU (= central processing unit) 21 executes an application program stored in the HD 24 or the like, an operating system (OS), a control program, and the like to realize various functions. Further, information, files and the like necessary for the execution of the program are temporarily stored in the RAM 12.

In particular, when the CPU 21 receives a request for transmission of questionnaire display control information from the Web server 1 connected through the network 5, the CPU 21 stores the questionnaire display control information (described later) stored in the questionnaire display control information storage area 241 in the HD 24. Call and output to Web server 1.

In addition, when the CPU 21 receives an option (an example of questionnaire response information) of an answer selected by the user such as a questionnaire respondent from the web server 1, the CPU 21 corresponds to the option in the questionnaire display control information storage area 241 in the HD 24. Calls the stored sumo wrestling and outputs it to the web server 1.

Further, when the CPU 21 receives the questionnaire response information from the Web server 1 together with the identification information of the terminal 3, the CPU 21 stores the questionnaire response information storage area 242 in association with the same identification information as the received identification information.

Further, when the CPU 21 receives from the Web server 1 a transmission request for requesting transmission of the questionnaire response information together with the identification information for identifying the terminal 3, the CPU 21 searches the inside of the questionnaire response information storage area 242, and the received identification information The questionnaire response information stored in association with the same identification information as in the above is called and output to the Web server 1.

The HD (= hard disk) 24 is an auxiliary storage device and functions as a large capacity memory. The HD 24 stores application programs, an OS, control programs, related programs, and the like.

Further, in the HD 24, a questionnaire display control information storage area 241 and a questionnaire response information storage area 242 are provided.

<Configuration of Questionnaire Display Control Information Storage Area 241>
The questionnaire display control information storage area 241 stores questionnaire display control information for controlling display of questionnaires. The questionnaire display control information includes, for example, information on questionnaire contents described in a structured language such as HTML (= Hyper Text Markup Language).

Here, the information related to the contents of the questionnaire is a sentence indicating the contents of the questionnaire, an image or a moving image displayed together with a sentence indicating the contents of the questionnaire. The sentence indicating the contents of the questionnaire is, for example, the preamble of the questionnaire (ex. The purpose of the questionnaire, the request for the questionnaire to be answered, the introductory part of the questionnaire, etc.) And items of the questionnaire (= question), option groups of the questionnaire response, sumo wrestling for the input response (= matching hand), and conclusion of the questionnaire (ex. Thank you for the response).

Moreover, the sumo wrestling is memorize | stored corresponding to the choice of an answer. For example, the answer 2) a) "teens" is stored corresponding to the sump w 2 a) "I grow up", and the answer 3 choice c) "public servant" is c It is remembered that "it is stable." Therefore, the CPU 21 can call and output the corresponding stored corresponding to the option of the answer selected by the user such as the respondent of the questionnaire.

<Configuration of Questionnaire Response Information Storage Area 242>
In the questionnaire response information storage area 242, as shown in FIG. 6, the questionnaire response information input by the user such as the respondent of the questionnaire is stored in association with the identification information of the terminal 3. Therefore, based on the identification information, the CPU 21 can call and output the questionnaire response information stored in association with the identification information.

In the first embodiment, an example is shown in which the program and related data according to the first embodiment are directly loaded to the RAM 12 or the like and executed, but in addition to this, the first embodiment according to the first embodiment is also provided. Every time the program is operated, it may be loaded from the HD 14 or HD 24 in which the program is already installed into the RAM 12 or the like. Further, it is possible to store the program according to the first embodiment in the ROM 13 or the like, configure it as a part of the memory map, and execute it directly by the CPU 11 or the CPU 21.

Further, although the configuration in which the Web server 1 and the DB server 2 are realized by one device is described in the first embodiment for the convenience of description, it may be realized by a configuration in which resources are distributed to a plurality of devices. . For example, storage and operation resources may be distributed to a plurality of devices. Alternatively, resources may be distributed to each component virtually realized on the Web server 1 or the DB server 2 to perform parallel processing.

Furthermore, in the first embodiment, for convenience of explanation, the configuration in which the Web server 1 and the DB server 2 are realized by physical servers that operate as one server each by hardware will be described. The configuration may be realized as a virtual server configured on a physical server so as to operate as one server.

In the first embodiment, for convenience of description, the configuration in which the Web server 1 and the DB server 2 are realized by independent servers will be described. However, the configuration having both the Web server 1 and the DB server 2 is described. It is good also as composition realized with two servers.

<Configuration of terminal 3>
The terminal 3 is an information processing apparatus connectable to the Web server 1 through the network 4 and is, for example, a desktop or notebook PC (= Personal Computer) or a smartphone.

As shown in FIG. 7, the terminal 3 has a control means 31 such as a CPU, a display means 32 such as a liquid crystal display, an input means 33 such as a keyboard or a touch panel, and a Web browser as a program. Or at least storage means 34 such as a flash memory.

When the control means 31 receives an operation to connect to the web server 1 from a user such as a questionnaire respondent through the input means 33, the control means 31 accesses the web server 1 through the network 4 using the web browser and controls the questionnaire display Request transmission of information.

Further, when the control means 31 receives identification information for identifying itself from the web server 1, the control means 31 stores the identification information in the storage means 34 using a web browser. Furthermore, when the control means 31 receives the questionnaire display control information from the web server 1, it analyzes it using a web browser and causes the display means 32 to display the contents of the questionnaire and the like.

Further, when the control means 31 receives an input operation of the answer of the questionnaire from the user such as the respondent of the questionnaire through the input means 33, the inputted questionnaire response information (an example of the user input information) is used by using the web browser. , And display on the display means 32. Also, the input questionnaire response information is output to the Web server 1 through the network 4 together with the identification information called from the storage unit 34 using the Web browser.

Also, the control means 31 clicks the back (= back) button on the display screen of the web browser, clicks the reload (= reread) button, etc. When an operation to re-display the information about the questionnaire content and the already input questionnaire response information is received, a transmission request for the questionnaire display control information and the questionnaire response information is sent to the Web server 1 using the web browser. , And output along with the identification information called from the storage means 34. When the control unit 31 receives the questionnaire display control information and the questionnaire response information from the web server 1, the control unit 31 analyzes it using a web browser and causes the display unit 32 to display it.

<Flow of operation of form navigation system A>
Next, the flow of the operation of the form navigation system A will be described with reference to FIGS. When the terminal 3 receives an operation to connect to the Web server 1 from a user such as a questionnaire respondent through the input unit 33 (step S801), the terminal 3 accesses the Web server 1 through the network 4 and transmits the questionnaire display control information Are required (step S802).

When the web server 1 recognizes an access from the terminal 3 for the first time, the web server 1 creates identification information for identifying the terminal 3 and outputs the created identification information to the terminal 3 (step S 803). When the terminal 3 receives the identification information for identifying itself from the Web server 1, the terminal 3 stores the identification information in the storage unit 34 (step S804).

When the Web server 1 receives the transmission request for the questionnaire display control information, the Web server 1 outputs the transmission request for the questionnaire display control information to the DB server 2 connected through the network 5 (step S805). When the DB server 2 receives the transmission request for the questionnaire display control information from the Web server 1, the DB server 2 calls up the questionnaire display control information stored in the questionnaire display control information storage area 241 in the HD 24 and outputs it to the Web server 1 ( Step S806). When the Web server 1 receives the questionnaire display control information from the DB server 2, the Web server 1 outputs the questionnaire display control information to the terminal 3 together with the questionnaire display control information called from the questionnaire display control information storage area 141 in the HD 14 ( Step S807). As described above, the Web server 1 outputs the questionnaire display control information in a timely manner at such a timing as if it is in conversation with a user such as a questionnaire respondent. When the terminal 3 receives the questionnaire display control information, it analyzes it using a web browser, and displays the contents of the questionnaire etc. on the display means 32 (step S808).

Although FIG. 8 shows a configuration in which the questionnaire display control information is output after the Web server 1 outputs the identification information, the present invention is not limited to this configuration, and identification is performed after the questionnaire display control information is output. It may be configured to output information, or may be configured to output questionnaire display control information together with identification information.

Next, as shown in FIG. 9, when the terminal 3 receives an input operation of questionnaire response information relating to a questionnaire response from a user such as a questionnaire respondent through the input unit 33 (step S901), the storage unit 34 The input answer is output to the Web server 1 together with the called identification information (step S902). When the web server 1 receives the questionnaire response information input by the user such as the respondent of the questionnaire together with the identification information from the terminal 3, the web server 1 outputs it to the DB server 2 (step S903). Upon receiving the questionnaire response information from the terminal 3 together with the identification information, the DB server 2 stores the questionnaire response information storage area 242 in association with the same identification information as the received identification information (step S904). Thereafter, when an input operation of questionnaire response information is received from a user such as a questionnaire respondent, steps S901 to S904 are repeated.

By the way, the questionnaire response information according to the questionnaire answer received by the terminal 3 from the user such as the questionnaire respondent through the input unit 33 is the option of the answer selected by the user such as the questionnaire respondent, and the DB server If the questionnaire display control information storage area 241 in the second HD 24 stores a sumo corresponding to the option of the answer, the option of the answer is associated with the identification information in the questionnaire answer information storage area 242. Is stored, and a sumo corresponding to the option of the answer is output to the terminal 3. This will be described in detail below with reference to FIG.

When the terminal 3 receives an input operation of an option for answering a questionnaire from a user such as a respondent of a questionnaire through the input means 33 (step S1001), the option for the input answer together with the identification information called from the storage means 34 , And output to the Web server 1 (step S1002). When the Web server 1 receives the option of the response together with the identification information of the terminal 3, the Web server 1 outputs the option of the response together with the identification information of the terminal 3 to the DB server 2 (step S1003). When the DB server 2 receives the option of the response and the identification information of the terminal 3, the DB server 2 stores the option of the response in the questionnaire response information storage area 242 in association with the same identification information as the received identification information (step S1004). ). Further, the DB server 2 calls the sumo stored corresponding to the option of the answer in the questionnaire display control information storage area 241 in the HD 24, and outputs it to the Web server 1 (step S1005). In addition, when the web server 1 receives the fight from the DB server 2, the web server 1 outputs it to the terminal 3 (step S1006). When the terminal 3 receives the fight, it analyzes it using a web browser and displays it on the display means 32 (step S1007). Thereafter, an input operation of an option for answering the questionnaire is received from a user such as a respondent of the questionnaire, and when the sumo is stored corresponding to the option for the answer, steps S1001 to S1007 are repeated.

Although FIG. 10 shows a configuration in which the corresponding sumo is output after storing the option of the answer, the present invention is not limited to this configuration, and the configuration in which the option of the answer is stored after outputting the complement. It is good also as composition which outputs a sumo wrestling and memorizes a choice of an answer.

In the middle of step S901 to step S904 in FIG. 9 or in the middle of step S1001 to step S1007 of FIG. 10, as shown in FIG. When the user receives an operation to redisplay information related to questionnaire contents and input questionnaire answer information (step S1101), the web browser 1 is used to display questionnaire display control information and a questionnaire on the web server 1. A transmission request for reply information is output together with the identification information called from the storage unit 34 (step S1102). When the Web server 1 receives the transmission request for the questionnaire display control information and the questionnaire response information and the identification information, the Web server 1 outputs the transmission request for the questionnaire display control information and the questionnaire response information and the identification information to the DB server 2 (step S1103). When the DB server 2 receives the transmission request and the identification information of the questionnaire display control information and the questionnaire response information from the Web server 1, the DB server 2 calls up the questionnaire display control information stored in the questionnaire display control information storage area 241 in the HD 24 The questionnaire response information storage area 242 is searched, and the questionnaire response information stored in association with the same identification information as the received identification information is called and output to the Web server 1 (step S1104). When the Web server 1 receives the questionnaire display control information and the like from the DB server 2, the Web server 1 outputs the questionnaire display control information and the like to the terminal 3 together with the questionnaire display control information called from the questionnaire display control information storage area 141 in the HD 14. (Step S1105). When the terminal 3 receives the questionnaire display control information and the questionnaire response information from the web server 1, the terminal 3 analyzes it using the web browser, and displays the questionnaire contents and the like on the display means 32 (step S1106). Then, the process returns to step S901 in FIG. 9 or step S1001 in FIG.

In this manner, the contents of the questionnaire are displayed on the terminal 3 at such a timing as if they are in conversation with the user such as the respondent of the questionnaire, and the questionnaire answer is input by the user such as the respondent of the questionnaire. Because the configuration is such that the sumo wrestling is displayed on the terminal 3, the user such as the respondent of the questionnaire feels as if he / she is actually talking with a person, and does not feel much stress of inputting to the machine of the terminal 3 It is possible to answer the questionnaire with good tempo.

In addition, since the DB server 2 is configured to be updated and stored in association with the identification information of the terminal 3 each time the questionnaire response information is overwritten, a user such as a questionnaire respondent When the user clicks the =) back button or the reload (= re-read) button, etc., information on the contents of the questionnaire and the answers already input by the user such as the questionnaire answerer are displayed on the terminal 3 It is possible and convenient.

<Modification>
Although the example of applying the form navigation system to the questionnaire is shown in the first embodiment, the present invention is not limited to this configuration. For example, when applying for purchase of a product or service, It is also possible to apply the present invention to an input form that allows the user to input necessary information. Furthermore, for example, the present invention can be applied to an input form that allows the user to input an answer to a problem exercise when receiving e-learning. That is, the present invention is applicable if it displays items to be input by the user on the terminal 3 and allows the user to input information.

In the first embodiment, the questionnaire response information storage area 242 of the DB server 2 stores the questionnaire response information input by the user such as the respondent of the questionnaire in association with the identification information of the terminal 3. Indicated. This configuration is developed, and when a predetermined period of time has elapsed, such as stopping the collection of questionnaire responses, the stored questionnaire response information is copied and transmitted to another server. Then, the DB server 2 may be configured to delete the identification information of the terminal 3 from the questionnaire response information stored in the questionnaire response information storage area 242. With such a configuration, the DB server 2 is released from a request that the stored questionnaire response information must be stored without being lost or damaged while maintaining confidentiality, while the questionnaire response information Is convenient because it can be used for other applications.

Further, in the first embodiment, in the case where the Web server 1 stores a corresponding competition in the questionnaire display control information storage area 241 of the DB server 2 with respect to the option of the received questionnaire, The present invention has been described to output the sumo to the terminal 3 and output the time to output the sumo as if it were in conversation with a user such as a questionnaire respondent. In the first embodiment, a configuration is shown in which a user "Hello" is in a one-on-one conversation with the user. However, the present invention is not limited to this configuration, and as shown in FIG. 12, it is possible to output a rendezvous at any time as if the user and a plurality of people are in conversation, as in a group chat. In the example shown in FIG. 12, two people, “Heihei” and “Kiyoshi,” give an answer to the user's response.

Further, in the first embodiment, when the DB server 2 stores the sumo corresponding to each option of the questionnaire answer, and the Web server 1 receives the option of the questionnaire answer from the terminal 3, the answer is The configuration for outputting a sumo corresponding to the option is shown. However, the present invention is not limited to this configuration, and when the DB server 2 stores the sumo corresponding to the keyword, and the Web server 1 receives the specific keyword included in the answer of the questionnaire from the terminal 3, the keyword It is good also as composition which outputs a sumo corresponding to.

A: Form navigation system,
1: Web server,
11: CPU, 12: RAM, 13: ROM, 14: HD, 141: Questionnaire display control information storage area, 15: Display, 16: Input means, 17: Time keeping means, 18: Interface, 19: Bus,
2: DB server,
21: CPU, 24: HD, 241: Questionnaire display control information storage area, 242: Questionnaire response information storage area,
3: terminal,
31: control means, 32: display means, 33: input means, 34: storage means,
4: Network,
5: Network

Claims (4)

An information processing apparatus communicably connected to a terminal, the information processing apparatus comprising:
The information processing apparatus is
Among the items to be input by the user, one item is output to the terminal,
When the user input information input by the user from the terminal is received, the user input information is stored, and the stored sumo corresponding to the user input information is output ,
Upon receiving from the terminal, a transmission request for an item to be input by the user that has already been output, a game, and the user input information, the information related to the transmission request is output,
An information processing apparatus, comprising: an information processing apparatus control means for updating and storing the user input information related to an item to be input by the user who has already been output from the terminal . An information processing apparatus communicably connected to a terminal, the information processing apparatus comprising:
The information processing apparatus is
The first item among the plurality of items to be input by the user is output to the terminal,
When the user input information input by the user from the terminal is received, the information is stored, and, if the game is stored corresponding to the user input information, the game outputs the game.
When the user input information is received or the game output is performed, the second item among the plurality of items to be input by the user is output to the terminal ,
When the terminal receives an item to be input by the already output user and a request to transmit the user input information, or an item to be input by the already output user, the transmission, and the request to transmit the user input information, the transmission Output information related to the request,
An information processing apparatus, comprising: an information processing apparatus control means for updating and storing the user input information related to an item to be input by the user who has already been output from the terminal . A method using an information processing apparatus communicably connected to a terminal, the method comprising
The information processing apparatus is
Outputting one of a plurality of items to be input by the user to the terminal;
Receiving the user input information input by the user from the terminal, storing the information, and outputting the stored match corresponding to the user input information;
Outputting, from the terminal, an item to be input by the user who has already been output, a request to transmit the request, and the user input information, the information related to the transmission request;
And updating and storing the user input information related to the item to be input by the user, which has already been output, from the terminal . A program that causes an information processing apparatus communicably connected to a terminal to execute a procedure,
In the information processing apparatus,
Among the items to be input by the user, one item is output to the terminal,
When the user input information input by the user from the terminal is received, the user input information is stored, and the stored sumo corresponding to the user input information is output ,
Upon receiving from the terminal, a transmission request for an item to be input by the user that has already been output, a game, and the user input information, the information related to the transmission request is output,
A program, characterized in that, when received from the terminal, user input information relating to an item to be input by a user who has already been output, the information processing apparatus is caused to function as an information processing apparatus control unit to be updated and stored .