JP6528416B2 - Business evaluation method, business evaluation program and business evaluation device - Google Patents

Description

  The present invention relates to a business evaluation method, a business evaluation program, and a business evaluation apparatus.

  Heretofore, one of the management issues is to improve the quality of service provided to customers. Therefore, the electronic business manual is prepared, and the business person executes the business according to the contents of the business behavior specified in the electronic business manual.

  As related prior art, for example, when changing an existing business system repeatedly, outputting information that allows easy understanding of prioritization in business system optimization while taking into consideration the characteristics of business processing and the existing business system Have the technology to Also, for example, in order to extract a workflow with high utility value, the difference between the custom flow and the standard flow is calculated, stored in the difference table, and the update frequency by each activity is calculated based on the stored information. There is a technology to extract

JP, 2012-203702, A Unexamined-Japanese-Patent No. 2014-26612

  However, in the prior art, it may be difficult to evaluate the action content of the task defined in the electronic task manual. For example, when the business environment changes significantly, the electronic business manual can be improved to cope with the change in the business environment. On the other hand, it is difficult to evaluate whether the electronic business manual corresponds to the current business environment, and it may not be possible to detect the part to be improved and to not improve the electronic business manual. In this case, the quality of service can not be maintained even if the clerk executes the work according to the action content of the electronic work manual.

  In one aspect, the present invention aims to provide a business evaluation method, a business evaluation program, and a business evaluation apparatus for evaluating the action content of a business defined in an electronic business manual.

  According to one aspect of the present invention, the specification of one of the plurality of tasks included in the electronic task manual is accepted, and the action content associated with any of the accepted tasks is output and output. A task evaluation method, a task evaluation program, and a task evaluation device are proposed that receive edits to the contents, evaluate the action contents based on the edit history for the action contents, and output the result of the evaluation in association with the action contents.

  According to one aspect of the present invention, it is possible to evaluate the action content of the task defined in the electronic task manual.

FIG. 1 is an explanatory diagram of an example of the task evaluation apparatus 101 according to the embodiment. FIG. 2 is an explanatory view showing an example of the system configuration of the task evaluation apparatus 101 according to the embodiment. FIG. 3 is a block diagram showing an example of the hardware configuration of the task evaluation apparatus 101 according to the embodiment. FIG. 4 is an explanatory diagram of an example of the task model table 210 according to the embodiment. FIG. 5 is an explanatory diagram of an example of the case record table 220 according to the embodiment. FIG. 6 is an explanatory diagram of an example of the target table 230 according to the embodiment. FIG. 7 is an explanatory diagram of an example of the action table 240 according to the embodiment. FIG. 8 is an explanatory diagram of an example of the action recording table 250 according to the embodiment. FIG. 9 is an explanatory view (part 1) of an example of the case input screen 901 of the business operation evaluation apparatus 101 according to the embodiment. FIG. 10 is an explanatory view (part 2) of an example of the case input screen 901 of the business operation evaluation apparatus 101 according to the embodiment. FIG. 11 is an explanatory view (part 3) of an example of the case input screen 901 of the business operation evaluation apparatus 101 according to the embodiment. FIG. 12 is an explanatory view showing an example of a task model evaluation screen 1201 of the task evaluation device 101 according to the embodiment. FIG. 13 is an explanatory diagram of an example of the task model new element screen 1301 of the task evaluation device 101 according to the embodiment. FIG. 14 is an explanatory view showing an example of a task model editing screen 1401 of the task evaluation apparatus 101 according to the embodiment. FIG. 15 is a block diagram showing a functional configuration example of the task evaluation device 101 according to the embodiment. FIG. 16 is a flowchart of an example of an action record editing process procedure of the task evaluation device 101 according to the embodiment. FIG. 17 is a flowchart of an example of the utility level calculation process procedure of the task evaluation device 101 according to the embodiment. FIG. 18 is a flowchart of an example of a correction content display process procedure of the task evaluation device 101 according to the embodiment. FIG. 19 is a flowchart illustrating an example of a new target display processing procedure of the task evaluation device 101 according to the embodiment. FIG. 20 is a flowchart illustrating an example of a new action display process procedure of the task evaluation device 101 according to the embodiment. FIG. 21 is a flowchart of an example of a task model editing process procedure of the task evaluation device 101 according to the embodiment. FIG. 22 is an explanatory view showing an example of the utility evaluation of the task evaluation apparatus 101 according to the embodiment.

  Hereinafter, embodiments of a business evaluation method, a business evaluation program, and a business evaluation apparatus according to the present invention will be described in detail with reference to the drawings.

Embodiment
FIG. 1 is an explanatory diagram of an example of the task evaluation apparatus 101 according to the embodiment. The task evaluation device 101 is a device that evaluates the action content based on the history of editing the action content associated with the task included in the electronic task manual.

  Here, the electronic operation manual is an electronic version of the contents of the operation performed by the business operator. For example, the electronic business manual is a graph structure representing a business goal and action content for achieving the goal. The goal and the action content are described in each node, and when the goal of the parent node is achieved, the task shifts to the goal of the child node. In addition, conditions may be assigned to goals and action content. Further, in the following description, a parent node may be expressed as a high level viewed from a child node, and a child node may be expressed as a low level viewed from a parent node.

  Here, the goal is the level at which the goal is achieved when performing work, and the action content is the content of the action for achieving the goal. Conditions are things that should be satisfied before doing action content. For example, when a city office receives a report of abuse, the goal of the business is to check the abuse situation and determine the type of abuse and the need for emergency evacuation. In addition, as a content of action for achieving this goal, "visual confirmation of the situation in the field" can be mentioned as an example. In addition, when "judgement of the crisis of the victim's life" is made as the action content, "case with abuse" is mentioned as an example of the condition to be satisfied before performing this action.

  Here, one of the recent business problems is to improve the quality of service provided to customers. For this reason, a standard electronic business manual is prepared, and the business person executes the business according to the contents of the business behavior specified in the electronic business manual.

  However, when an expert in business analysis prepares a standard electronic business manual, a great deal of business knowledge is required and it takes time, and the standard electronic business manual can not cope with changes in the business environment or individual events. . In addition, when the expert prepares an electronic business manual, only individual business is ruled, and a standard electronic business manual is not generated.

  In addition, after the standard electronic business manual is generated, the action contents of the electronic business manual are continuously improved by changes in the business environment and individual events. However, because it is difficult to evaluate the action content of the electronic business manual, it is not possible to grasp the point of improvement. For this reason, it may not be possible to improve the electronic business manual. In this case, the quality of service can not be maintained even if the clerk executes the work according to the action content of the electronic work manual.

  Therefore, in the embodiment, the task evaluation device 101 accepts editing of the action content of the task included in the electronic task manual, and evaluates the action content based on the editing history. As a result, the work evaluation apparatus 101 can use the action content edited by the work staff by utilizing the work experience of each work for the evaluation of the higher-order action content. Therefore, the user can determine whether the action content of the task model is appropriate.

  Hereinafter, the task evaluation method of the task evaluation apparatus 101 will be described.

  (1) The task evaluation apparatus 101 receives specification of one of a plurality of tasks included in the electronic task manual. For example, when the user inputs a task name in the item name item 111, the task evaluation apparatus 101 can receive specification of one of a plurality of tasks. In addition, the task evaluation apparatus 101 can display a plurality of tasks in the item name item 111 and receive a selection from the user, thereby accepting specification of any of the plurality of tasks. The task evaluation apparatus 101 can receive the selection from the user, for example, by clicking a mouse or touching a screen.

  In the example of FIG. 1, when the user inputs “abuse case” in the case name item 111, the work evaluation apparatus 101 receives specification of work of “abuse case” from a plurality of works included in the electronic work manual. .

  (2) The task evaluation device 101 outputs the action content associated with any of the received tasks. For example, the task evaluation device 101 stores the action content for each task, and can output the received action content of the task. For example, the task evaluation device 101 can display the action content on the display device 102 of the task evaluation device 101. In addition, the task evaluation device 101 can output to the terminal connected to the task evaluation device 101, and the terminal can display the action content on the display device of the terminal.

  In the example of FIG. 1, the task evaluation device 101 displays the action content associated with the “abuse item” in the action content area 112 on the display device 102 of the task evaluation device 101. In the example of FIG. 1, three action contents are displayed.

  (3) The work evaluation apparatus 101 receives an edit of the outputted action content. For example, the work evaluation apparatus 101 accepts editing when the user edits the action content displayed on the display device 102. Editing by the user can be performed, for example, by the user inputting editing content from the keyboard. Further, the task evaluation apparatus 101 can store the received editing result in the storage unit in association with the received task. In addition, editing by the user includes diverting the action content output by the user without correcting it.

  In the example of FIG. 1, the task evaluation apparatus 101 accepts editing of “local situation visual confirmation” in the action content displayed on the display device 102. The work evaluation apparatus 101 receives the editing result “the local situation is checked by the post and the laundry” input by the user in the action content editing area 113. The work evaluation apparatus 101 can store the editing result in the storage unit in association with the “abuse case”.

  (4) The task evaluation device 101 evaluates the action content based on the history of editing the action content. For example, the task evaluation device 101 compares the action content output by the display device 102 with the result of the user editing the action content, and evaluates the action content output by the display device 102.

  In the example of FIG. 1, the work evaluation apparatus 101 displays the action content “visual confirmation of the local situation” displayed on the display device 102 and the editing result “the local situation is confirmed by the post and the laundry” edited by the user. Make an evaluation by making a comparison. For example, since the task evaluation device 101 has been corrected to “post, laundry”, it calculates 0.8 as the evaluation value 114.

  (5) The task evaluation apparatus 101 outputs the result of the evaluation in association with the action content. For example, the task evaluation device 101 can display the result of the evaluation on the display device 102 in association with the action content.

  In the example of FIG. 1, the task evaluation device 101 displays the result 0.8 of the evaluation of the action content “local situation visual confirmation” displayed on the display device 102 on the display device 102.

  As described above, the task evaluation apparatus 101 receives specification of one of a plurality of tasks included in the electronic task manual, and outputs an action content associated with any of the received tasks, Accept edits to the output action content. The task evaluation apparatus 101 also evaluates the action content based on the history of editing of the action content, and outputs the result of the evaluation in association with the action content.

  As a result, the work evaluation apparatus 101 can use the action content edited by the work staff by utilizing the work experience of each work for the evaluation of the higher-order action content. Therefore, the user can determine whether the action content of the task model is appropriate. This makes it possible to modify the business model and maintain the quality of service.

  The task evaluation apparatus 101 can set the evaluation value to 1 as the evaluation, for example, if the contents to be compared are the same, and can make the evaluation value smaller than 1 as the user makes more corrections. In this case, the action content frequently diverted without being corrected has a high evaluation value. In addition, even when corrected, the frequently used action content has a high evaluation value. For this reason, the user can determine whether the action content is appropriate based on the evaluation value.

(Example of system configuration of task evaluation device 101)
FIG. 2 is an explanatory view showing an example of the system configuration of the task evaluation apparatus 101 according to the embodiment. In FIG. 2, the task evaluation system 200 includes a task evaluation device 101, a plurality of user terminals 201, and a manager terminal 202. In the task evaluation system 200, the task evaluation device 101, the plurality of user terminals 201, and the manager terminal 202 are connected via a wired or wireless network 260. The network 260 is, for example, a LAN (Local Area Network), a WAN (Wide Area Network), the Internet, or the like.

  The task evaluation device 101 is a device that evaluates an action based on the history of editing the target action associated with the task model. Here, the electronic business manual shown in FIG. 1 includes a plurality of business models. Specifically, for example, the work evaluation apparatus 101 is a computer such as a PC (personal computer) or a server.

  Further, the task evaluation device 101 has a task model table 210, a case record table 220, a target table 230, an action table 240, and an action record table 250. The action content associated with the task shown in FIG. 1 corresponds to the action recorded in the action table 240 and the action record recorded in the action record table 250. The storage contents of the task model table 210, the case record table 220, the target table 230, the action table 240, and the action record table 250 will be described later with reference to FIG. 4, FIG. 5, FIG.

  The user terminal 201 is a terminal device operated by a business operator who performs a task. The user terminal 201 can specify a task model in the task evaluation device 101, edit the action output by the task evaluation device 101, and display the evaluation output by the task evaluation device 101. Specifically, the user terminal 201 is a computer such as a PC. The manager terminal 202 is a terminal device operated by a manager who manages the task evaluation apparatus 101. Specifically, the administrator terminal 202 is a computer such as a PC.

  In addition, although the task evaluation apparatus 101 according to the embodiment is a mode in which the user operates the user terminal 201, the mode may be a mode in which the user operates the task evaluation apparatus 101.

(Hardware configuration example of task evaluation device 101)
FIG. 3 is a block diagram showing an example of the hardware configuration of the task evaluation apparatus 101 according to the embodiment. In FIG. 3, the task evaluation apparatus 101 includes a central processing unit (CPU) 301, a memory 302, an interface (I / F) 303, a disk drive 304, a disk 305, and a display 306. Also, each component is connected by a bus 300.

  Here, the CPU 301 is in charge of overall control of the task evaluation apparatus 101. The memory 302 includes, for example, a read only memory (ROM), a random access memory (RAM), and a flash ROM. Specifically, for example, a flash ROM or a ROM stores various programs, and a RAM is used as a storage unit as a work area of the CPU 301. The program stored in the memory 302 is loaded into the CPU 301 to cause the CPU 301 to execute coded processing.

  The I / F 303 is connected to a network 260 such as a LAN, WAN, or the Internet through a communication line, and is connected to other computers (for example, the user terminal 201 and the administrator terminal 202 described in FIG. 2) via the network 260. . Then, the I / F 303 controls the network 260 and the internal interface, and controls input / output of data from other computers. For example, a modem or a LAN adapter can be adopted as the I / F 303.

  The disk drive 304 controls the reading / writing of the data with respect to the disk 305 according to control of CPU301. The disk 305 stores data written under control of the disk drive 304. Examples of the disk 305 include a magnetic disk and an optical disk.

  The display 306 displays cursors, icons, toolboxes, and data such as documents, images, and function information. The display 306 can adopt, for example, a CRT, a TFT liquid crystal display, a plasma display, or the like. In addition, the display 306 may be an input device provided with a touch panel and operating a device by pressing a display such as an icon on the display 306.

  The task evaluation apparatus 101 may have, for example, a solid state drive (SSD), a keyboard, a mouse, a printer, and the like in addition to the above-described components. The user terminal 201 and the administrator terminal 202 illustrated in FIG. 2 can also be realized by the same hardware configuration example as the task evaluation device 101.

(An example of the task model table 210)
FIG. 4 is an explanatory diagram of an example of the task model table 210 according to the embodiment. In FIG. 4, for example, the task model table 210 is created and updated by the task evaluation device 101 and is stored in the memory or the disk of the task evaluation device 101.

  The task model table 210 has items of ID (Identification), task model name, and diversion source. The task model table 210 stores task model information as one record by setting information in each item. For example, the task model table 210 illustrated in FIG. 4 stores task model information 210-1 to 210-2 as each record.

  Here, the ID indicates an identifier for identifying a business model. For example, the business evaluation apparatus 101 automatically generates an ID every time a business model is created. The business model name indicates the name of the business model. The task model name is input by the user to the task evaluation apparatus 101 each time a task model is created, for example. The diversion source indicates the ID of the business model used when creating the business model of the record. When the business model is newly created, NULL is set for the diversion source.

  In the example of FIG. 4, the record 210-1 has a business model name “abuse protection standard” for the business model with ID “T001”, and NULL is set as the diversion source, so a newly created business model To indicate that

(An example of the case record table 220)
FIG. 5 is an explanatory diagram of an example of the case record table 220 according to the embodiment. In FIG. 5, the case record table 220 is created and updated by, for example, the task evaluation device 101, and is stored in the memory or the disk of the task evaluation device 101.

  The case record table 220 has items of ID, case name, person in charge, and diversion source. The case record table 220 stores case information as one record by setting information in each item. For example, the case record table 220 illustrated in FIG. 5 stores case information 220-1 to 220-2 as each record.

  Here, the ID indicates an identifier for identifying a case. The ID is automatically generated by the task evaluation device 101, for example, each time a case occurs. The item name indicates the name of the item. The case name is input by the user into the task evaluation device 101 each time a case occurs, for example. The person in charge indicates the person in charge of the item of the record. The diversion source indicates the ID of the business model used when creating the business model of the case of the record.

  In the example of FIG. 5, the record 220-1 has a case whose ID is “R001” and the case name is “Mor A”, the person in charge of this case is “C”, and this case is the ID of the business model. It shows that it was diverted from the business model of "T001".

(An example of the target table 230)
FIG. 6 is an explanatory diagram of an example of the target table 230 according to the embodiment. In FIG. 6, the goal table 230 is created and updated by the task evaluation device 101, for example, and is stored in the memory or disk of the task evaluation device 101.

  The target table 230 has items of ID, parent business model, parent node, condition, target, and diversion source. The goal table 230 stores goal information as one record by setting information in each item. For example, the target table 230 illustrated in FIG. 6 stores the target information 230-1 to 230-7 as each record.

  Here, the ID indicates an identifier for identifying a target. The ID is automatically generated by the task evaluation device 101, for example, each time a goal is created. The parent business model indicates the ID of the business model to which the target of the record belongs. The parent node indicates the ID of a goal to be achieved before the goal of the record is achieved. If there is no goal to be achieved before the goal of the record is achieved, then the parent node is set to NULL.

  Further, the condition indicates a condition for executing the target of the record. If the condition is met, action is taken to achieve the goal of the record. If there is no condition, the condition is set to blank. The goal indicates the goal of the record. The diversion source indicates the ID of the target used when creating the target of the record. If there is no diverted target, the diverted source is set to NULL.

  In the example of FIG. 6, the record 230-1 belongs to the business model with the target of the ID “G001” belonging to the ID “T001”, and the targets, conditions, and targets of the record to be achieved before the target of the record is achieved Indicate that there is no target used when creating

(An example of the action table 240)
FIG. 7 is an explanatory diagram of an example of the action table 240 according to the embodiment. In FIG. 7, the action table 240 is created and updated by, for example, the task evaluation device 101, and is stored in the memory or the disk of the task evaluation device 101.

  The action table 240 has items of ID, goal, condition, action, and diversion source. The action table 240 stores action information as one record by setting information in each item. For example, the action table 240 illustrated in FIG. 7 stores the action information 240-1 to 240-7 as each record.

  Here, the ID indicates an identifier for identifying an action. The ID is automatically generated by the task evaluation device 101, for example, each time an action is created. The goal indicates the ID of the goal to be achieved by the action of the record.

  The condition indicates a condition for executing the action of the record. If the condition is met, the action of the record is taken. If there is no condition, a blank is set. The action indicates an action for achieving the goal of the ID indicated by the goal of the record. The diversion source indicates the ID of the action diverted when creating the action of the record. If there is no diverted action, the diverted source is set to NULL.

  In the example of FIG. 7, the record 240-1 is performed to achieve the action of the ID “A001” to achieve the goal of the ID “G001”, and creates a condition for performing the action of the record and an action of the record. Indicates that there is no action that was diverted.

(An example of the action record table 250)
FIG. 8 is an explanatory diagram of an example of the action recording table 250 according to the embodiment. In FIG. 8, the action record table 250 is created and updated by, for example, the task evaluation device 101, and is stored in the memory or the disk of the task evaluation device 101.

  The action record table 250 has items of ID, action record, diversion source, and date and time. The action record table 250 stores action record information as one record by setting information in each item. For example, the action record table 250 shown in FIG. 8 stores the action record information 250-1 to 250-2 as each record.

  Here, the ID indicates an identifier for identifying the action record. The ID is automatically generated by the task evaluation device 101, for example, each time an action record is created. The action record indicates the action actually taken by the user based on the action in the action table 240. The diversion source indicates the ID of the action used when performing the action recording of the record. The date indicates the date on which the user acted.

  In the example of FIG. 8, the record 250-1 is the action performed by the user based on the action of the action record of ID “C 001” and the action of ID “C 001”, and the action is 18:12 on December 19, 2014. Indicates that it was done.

(An example of the item input screen 901)
FIG. 9, FIG. 10 and FIG. 11 are explanatory diagrams showing an example of the case input screen 901 of the business operation evaluation apparatus 101 according to the embodiment. In FIG. 9, FIG. 10, and FIG. 11, the case input screen 901 of the work evaluation apparatus 101 is a screen that displays the case target and the action for achieving the target and receives the user's action record. The case input screen 901 is created by, for example, the task evaluation device 101 and displayed on the display 306 of the task evaluation device 101.

  The case input screen 901 has a case name item 911, a person-in-charge name item 912, a template name item 913, a target area 914, an action area 915, an action area 916, an action recording area 917, an additional recording button 918 and an end button 919.

  Here, the item name item 911 is an item for the user to input the item name. The person-in-charge name item 912 is an item for the user to input the name of the person in charge. Further, the template name item 913 is an item for inputting a business model name used by the user.

  Further, a target area 914 is an area for displaying a target of the input business model name. The action area 915 is an area for displaying the action of the target selected from among the targets displayed in the target area 914. Further, the action area 916 is an area where the user inputs an action actually performed by the user. Here, the order of the action area 916 indicates the order of actions actually performed by the user, and the task evaluation apparatus 101 can automatically generate the order. In addition, the date and time of the action area 916 indicates the date and time when the user performed an action, and the user inputs. Further, the action in the action area 916 indicates the action actually performed by the user and is input by the user.

  The action recording area 917 is an area to which the content of the action area 916 is copied. In addition, the postscript button 918 is a button for instructing the task evaluation device 101 to copy the contents of the action area 916 to the action recording area 917. Further, an end button 919 is a button for instructing the task evaluation device 101 to end the matter input. For example, after the user inputs to the action area 916, the operation evaluation apparatus 101 copies the contents of the action area 916 to the action recording area 917 by clicking the append button 918 with a mouse.

  In the example of FIG. 9, the user inputs “Mr. A response” as the case name, “C” as the person-in-charge name, and “abuse protection standard” as the template name. Here, the content input by the user corresponds to the record 220-1 of the case record table 220. Further, in the target area 914, the target of the “abuse protection standard” is displayed. Here, the displayed targets correspond to the records 230-1 to 230-3 of the target table 230. In addition, in the target area 914, it is displayed by shading that the user has selected “check the abuse situation and determine the type of abuse and the necessity of emergency evacuation” in the goal. The action area 915 also displays actions for achieving the selected goal. Here, the displayed actions correspond to the records 240-1 to 240-3 of the action table 240. The action recording area 917 displays the action already taken by the user under the item name “Mr. A's response”. Here, the displayed action record corresponds to the record 250-1 of the action record table 250.

  In the example of FIG. 10, in the action area 915, the fact that the user has selected “judgement of the crisis of the life of the victim” in the action is shaded. Also, in the action area 916, the content of the selected action is copied.

  In the example of FIG. 11, it is displayed in the action recording area 917 that the contents of the action area 916 are additionally written. For example, when the user clicks the append button 918 with a mouse, the content of the action area 916 is added to the action recording area 917, and the action area 916 is cleared. Here, the content input by the user corresponds to the record 250-2 of the action record table 250.

(An example of the business model evaluation screen 1201)
FIG. 12 is an explanatory view showing an example of a task model evaluation screen 1201 of the task evaluation device 101 according to the embodiment. In FIG. 12, a task model evaluation screen 1201 of the task evaluation device 101 is a screen that displays the target of the item and an action for achieving the target, and displays an evaluation on the action. The task model evaluation screen 1201 is created, for example, by the task evaluation device 101 and displayed on the display 306 of the task evaluation device 101.

  The task model evaluation screen 1201 has a task model name item 1211, a target area 1212, an action area 1213, and an action evaluation area 1214.

  Here, the task model name item 1211 is an item for inputting a task model name having an action to be evaluated by the user. A target area 1212 is an area for displaying the target of the input business model name. The action area 1213 is an area for displaying the action of the target selected from among the targets displayed in the target area 1212. The action evaluation area 1214 is an area for displaying the evaluation of the displayed action. For example, the action evaluation area 1214 displays the diversion number, the usefulness, the common keyword, and the new keyword as the evaluation of the action. Here, the number of diversions, the usefulness, the common keyword, and the new keyword will be described later by the evaluation unit 1504 of the business evaluation device 101.

  The example of FIG. 12 is an example in which the user inputs “abuse protection standard” as a business model name. The target area 1212 displays the target of “abuse protection standard”, and the user selects “check abuse status and determine type of abuse and necessity of emergency evacuation” in the target. Displayed by hanging. The action area 1213 also displays an action for achieving the selected goal. Further, in the action evaluation area 1214, an evaluation corresponding to the action displayed in the action area 1213 is displayed.

  For example, as the evaluation for the action ID "A001" displayed in the action area 1213, the diversion number "2", the usefulness "1.8", the common keyword "visual confirmation", and the new keyword "post, laundry" are displayed Ru.

(Example of task model new element screen 1301)
FIG. 13 is an explanatory diagram of an example of the task model new element screen 1301 of the task evaluation device 101 according to the embodiment. In FIG. 13, the task model new element screen 1301 of the task evaluation device 101 is a screen that displays the goal of the item and the action for achieving the goal, and displays the new element for each of the goal and the action. . The task model new element screen 1301 is created, for example, by the task evaluation device 101 and displayed on the display 306 of the task evaluation device 101.

  The task model new element screen 1301 has a task model name item 1311, a target area 1312, an action area 1313, a target new element area 1314, and an action new element area 1315.

  Here, the task model name item 1311 is an item for which the user inputs a task model name having a goal for displaying a new element and an action. A target area 1312 is an area for displaying the target of the input business model name. The action area 1313 is an area for displaying the action of the target selected from among the targets displayed in the target area 1312.

  Also, the target new element area 1314 is an area for displaying a new element in the displayed targets. For example, the target new element area 1314 displays, from the target area 1312, a target that does not exist in the business model of the parent of the business model input in the business model name item 1311. Also, the target new element area 1314 can display the business model of the parent of the business model input in the business model name item 1311 on the diversion destination, and can display the target ID, the parent node, the condition, and the target.

  The action new element area 1315 is an area for displaying a new element in the displayed action. For example, the action new element area 1315 displays, from the action area 1313, an action which does not exist in the business model of the parent of the business model input in the business model name item 1311. Also, the action new element area 1315 can display the business model of the parent of the business model input in the business model name item 1311 as a diverted destination, and can display the action ID and the action item.

  The example of FIG. 13 is an example in which the user inputs “abuse protection” as the business model name. The goal area 1312 displays the goal of “abuse protection”. In addition, the target new element area 1314 displays a target that does not exist in the parent's business model of “abuse protection”. Specifically, a record 230-7 of the goal table 230 is displayed as a new element.

  In addition, the user displays by shading that the user has selected “Check the abuse status and determine the type of abuse and the necessity of emergency evacuation” in the goal. Further, in the action area 1313, an action for achieving the selected goal is displayed. Further, in the action new element area 1315, among the actions displayed in the action area 1313, an action that does not exist in the business model of the “abuse protection” parent is displayed. Specifically, the record 240-7 of the action table 240 is displayed as a new element.

(An example of the business model editing screen 1401)
FIG. 14 is an explanatory view showing an example of a task model editing screen 1401 of the task evaluation apparatus 101 according to the embodiment. In FIG. 14, a task model editing screen 1401 of the task evaluation apparatus 101 is a screen for displaying the goal of the item and an action for achieving the goal, and for editing the goal and the action. The task model editing screen 1401 is created, for example, by the task evaluation device 101 and displayed on the display 306 of the task evaluation device 101.

  The task model edit screen 1401 has a task model name item 1411, a target area 1412, an action area 1416, an action edit area 1417, a node correction button 1413, a node insertion button 1414, a node deletion button 1415, an insertion button 1418 and an end button 1419. .

  Here, the task model name item 1411 is an item for the user to input the task model name to be diverted and the task model name to be edited. The target area 1412 is an area for displaying the target of the business process name to be diverted. Furthermore, the target can also display the ID of the target of the diversion source. The action area 1416 is an area for displaying the action of the target selected from among the targets displayed in the target area 1412. The action editing area 1417 is an area for inputting an action to be added to the action area 1416.

  The node correction button 1413 is a button for editing the target displayed in the target area 1412. For example, when the user selects a goal displayed in the goal area 1412 and clicks the node correction button 1413, the user can edit the selected goal.

  The node insertion button 1414 is a button for adding a target to the target area 1412. For example, when the user selects a target displayed in the target area 1412 and clicks the node insertion button 1414, an input area appears below the selected target, and the user can input the target in the input area. .

  The node deletion button 1415 is a button for deleting a target displayed in the target area 1412. For example, when the user selects a target displayed in the target area 1412 and clicks the delete node button 1415, the user can delete the selected target.

  The insert button 1418 is a button for inserting the action input in the action editing area 1417 into the action area 1416. An end button 1419 is a button for instructing the task evaluation device 101 to end editing of the target and the action.

  In the example of FIG. 14, the user is an example in which “abuse protection standard” is input as the business process name to be diverted, and “abuse protection” is input as the business model name to be edited. The target area 1412 displays the target of “abuse protection”. In addition, the user displays by shading that the user has selected “Check the abuse status and determine the type of abuse and the necessity of emergency evacuation” in the goal. The action area 1416 also displays actions for achieving the selected goal. In the action editing area 1417, an action for the user to add to the action area 1416 is input.

(Example of functional configuration of work evaluation apparatus 101)
Next, a functional configuration example of the task evaluation device 101 shown in FIG. 2 will be described. FIG. 15 is a block diagram showing a functional configuration example of the task evaluation device 101 according to the embodiment. The task evaluation apparatus 101 in FIG. 15 is configured to include a reception unit 1501, a display unit 1502, an editing unit 1503, and an evaluation unit 1504. Specifically, the control unit including the reception unit 1501, the display unit 1502, the editing unit 1503, and the evaluation unit 1504 is, for example, a program stored in a storage device such as the memory 302 shown in FIG. 3. The function is realized by causing the CPU 301 to execute. The processing result of each functional unit is stored, for example, in a storage device such as the memory 302 shown in FIG.

  The receiving unit 1501 has a function of receiving input and selection from the user. For example, the reception unit 1501 receives an input when the user inputs a character from the keyboard. Also, for example, the reception unit 1501 receives an input and a selection from the user by clicking or touching the character or button displayed on the screen by the user with the mouse.

  Further, the receiving unit 1501 receives the input of the item name item 911, the person-in-charge name item 912, and the template name item 913 from the user on the item input screen 901. Furthermore, the receiving unit 1501 receives the selection of the target or the action displayed in the target area 914 and the action area 915 on the case input screen 901. Furthermore, the reception unit 1501 receives the input of the append button 918 and the end button 919 on the case input screen 901.

  Further, the receiving unit 1501 receives an input of the business model name item 1211 from the user on the business model evaluation screen 1201. Furthermore, the reception unit 1501 receives selection of a target in the target area 1212 on the business process model evaluation screen 1201. Further, the reception unit 1501 receives an input of the business model name item 1311 from the user on the business model new element screen 1301.

  Further, the receiving unit 1501 receives an input of the business model name item 1411 from the user on the business model editing screen 1401. Furthermore, the reception unit 1501 receives an input of a node correction button 1413, a node insertion button 1414, a node deletion button 1415, an insertion button 1418, and an end button 1419 on the task model editing screen 1401. Furthermore, when receiving the input of the node correction button 1413, the receiving unit 1501 can also store the corrected content in the target table 230. Furthermore, when receiving the input of the node insertion button 1414, the reception unit 1501 can also store the inserted content in the target table 230. Furthermore, when receiving the input of the node deletion button 1415, the receiving unit 1501 can delete the selected target from the target table 230.

  The display unit 1502 has a function of displaying the goals and actions of the business process model received by the reception unit 1501.

  For example, the display unit 1502 displays the target of the business process model received by the reception unit 1501 on the item input screen 901. Specifically, the display unit 1502 acquires the ID of the business model received from the business model table 210, acquires the record that is the ID acquired by the business model of the parent from the target table 230, and acquires the target of the acquired record. indicate. Furthermore, the display unit 1502 displays the action of the target for which the receiving unit 1501 has received the selection on the item input screen 901. Specifically, the display unit 1502 acquires a record in which the target ID received from the action table 240 is set as the target, and displays the action of the acquired record. Furthermore, the display unit 1502 displays the content of the action area 916 in the action recording area 917 when the receiving unit 1501 receives a click on the append button 918 on the item input screen 901. Furthermore, the display unit 1502 can also record the content of the action area 916 in the action recording table 250.

  Further, for example, the display unit 1502 displays the target of the task model received by the receiving unit 1501 on the task model evaluation screen 1201. Further, for example, the display unit 1502 displays the action of the target for which the receiving unit 1501 has received the selection on the business process model evaluation screen 1201. Further, for example, the display unit 1502 displays the number of diversions, the usefulness, the common keyword, and the new keyword calculated by the evaluation unit 1504 on the task model evaluation screen 1201 in the action evaluation area 1214.

  Further, for example, the display unit 1502 displays the target of the task model received by the receiving unit 1501 on the task model new element screen 1301. Also, for example, the display unit 1502 displays the action of the target for which the receiving unit 1501 has received the selection on the business process new element screen 1301. In addition, for example, the display unit 1502 displays, in the target new element area 1314, the target added by the task model received by the receiving unit 1501. Specifically, the display unit 1502 displays the target of the work model received from the target table 230 as the business model received from the target table 230, and the target of which the diversion source is NULL is displayed in the target new element area 1314. In addition, for example, the display unit 1502 displays, in the action new element area 1315, the added action with the target for which the receiving unit 1501 has received the selection. Specifically, the display unit 1502 displays, on the action new element area 1315, an action whose target is the ID of the target for which the target has received a selection from the action table 240 and whose diversion source is NULL.

  Further, for example, the display unit 1502 displays the target of the task model received by the receiving unit 1501 on the task model editing screen 1401. Further, for example, the display unit 1502 displays the action of the target for which the receiving unit 1501 has received the selection on the business process model editing screen 1401. Furthermore, when the receiving unit 1501 receives a click on the insert button 1418 on the business model editing screen 1401, the display unit 1502 displays the content of the action editing area 1417 in the action area 1416. Furthermore, the display unit 1502 can also record the contents of the action editing area 1417 in the action table 240.

  The editing unit 1503 has a function of receiving an edit from the user on the target and action of the task model received by the receiving unit 1501. For example, the editing unit 1503 accepts editing when the user inputs characters from the keyboard. Also, for example, the editing unit 1503 accepts editing of the action area 916 from the user on the case input screen 901. Also, for example, the editing unit 1503 receives editing of the target in the target area 1412 from the user on the business process model editing screen 1401. Also, for example, the editing unit 1503 accepts editing of the action editing area 1417 from the user on the business process model editing screen 1401.

  The evaluation unit 1504 has a function of evaluating the action of the target of the business process model received by the reception unit 1501. For example, the evaluation unit 1504 compares the target action of the business process model received by the reception unit 1501 with the target action of the business process model diverted to the business process model, thereby using the number of uses, the usefulness, the common keyword, and the new keyword. Calculate

  Specifically, the evaluation unit 1504 can calculate the diversion number as follows. First, the evaluation unit 1504 extracts, from the action table 240, a record whose target is the target ID accepted by the receiving unit 1501 and whose diversion source is NULL, as a record of the diversion source action.

  Next, the evaluation unit 1504 counts, from the action table 240, the number of records in which the diversion source is the ID of the record of the diversion source action. Further, the evaluation unit 1504 counts the number of records in which the diversion source is the ID of the record of the diversion source action from the action record table 250. The evaluation unit 1504 can calculate the diversion number by adding the counted number.

  Also, specifically, the evaluation unit 1504 can calculate the degree of usefulness as follows. First, the evaluation unit 1504 extracts, from the action table 240, a record whose target is the target ID for calculating the degree of usefulness received by the reception unit 1501 and whose diversion source is NULL as a record of the diversion source action. Do. Next, the evaluation unit 1504 extracts the record whose diversion source is the ID of the record of the diversion source action from the action table 240 as the record of the diversion destination action.

The evaluation unit 1504 calculates the similarity by comparing the actions of the extracted records. For example, the evaluation unit 1504 can calculate the similarity by cosine similarity. Specifically, cosine similarity finds out the words of two sentences to be compared, and expresses two sentences as vectors X and Y according to the number of occurrences of each word,
cosθ = X · Y / | X || Y |
Calculated by Here, X · Y is the inner product of vector X and vector Y, and | X || Y | is the norm of vector X and vector Y, respectively.

  Furthermore, the evaluation unit 1504 extracts, from the action record table 250, a record whose diversion source is the ID of the record of the action of the diversion source as a record of the action record of the diversion destination. The evaluation unit 1504 calculates the similarity by comparing the action of the diversion source and the action of the record of the action record.

  The evaluation unit 1504 compares the records of the action table 240 where the diversion source is the ID of the record of the action of the diversion source, and all the records of the action record table 250 of which the diversion source is the ID of the record of the action of the diversion source. Calculate the degree of similarity. The evaluation unit 1504 can calculate the usefulness by adding the calculated similarity.

  Here, the work evaluation apparatus 101 can more appropriately determine the evaluation of the action by indicating both the number of applications and the degree of usefulness. For example, when the degree of utility is 0.1 and 0.5, it can be determined that the degree of utility of 0.5 is more useful. However, when the distribution number of actions with a utility level of 0.1 is 100 and the distribution number of actions with a utility level of 2 is 2, the action with a utility level of 0.1 that is often used is more appropriate It can also be determined that the action is

  Specifically, the evaluation unit 1504 can calculate the common keyword as follows. First, the evaluation unit 1504 extracts, from the action table 240, a record whose target is a target ID accepted by the receiving unit 1501 and whose diversion source is NULL, as a diversion source record. The evaluation unit 1504 finds out the word of the action item of the diversion source record.

  Next, the evaluation unit 1504 extracts, from the action table 240, the word of the action of the record whose diversion source is the ID of the diversion source record. The evaluation unit 1504 can calculate a word existing in the word extracted from the diversion source record and existing in the word extracted from the record in which the diversion source is the ID of the diversion source record as a common keyword.

  Further, the evaluation unit 1504 extracts, from the action recording table 250, the word of the action content of the record whose diversion source is the ID of the diversion source record. The evaluation unit 1504 can calculate a word existing in the word extracted from the diversion source record and existing in the word extracted from the record in which the diversion source is the ID of the diversion source record as a common keyword.

  Specifically, the evaluation unit 1504 can calculate a new keyword as follows. First, the evaluation unit 1504 extracts, from the action table 240, a record whose target is a target ID accepted by the receiving unit 1501 and whose diversion source is NULL, as a diversion source record. The evaluation unit 1504 finds out the word of the action item of the diversion source record.

  Next, the evaluation unit 1504 extracts, from the action table 240, the word of the action of the record whose diversion source is the ID of the diversion source record. The evaluation unit 1504 can calculate, as a new keyword, a word that does not exist in the word extracted from the diversion source record but exists in the word extracted from the record in which the diversion source is the ID of the diversion source record.

  Further, the evaluation unit 1504 extracts, from the action recording table 250, the word of the action content of the record whose diversion source is the ID of the diversion source record. The evaluation unit 1504 can calculate, as a new keyword, a word that does not exist in the word extracted from the diversion source record but exists in the word extracted from the record in which the diversion source is the ID of the diversion source record.

(An example of action record editing process procedure)
FIG. 16 is a flowchart of an example of an action record editing process procedure of the task evaluation device 101 according to the embodiment. In FIG. 16, the task evaluation apparatus 101 receives a task model on the case input screen 901 (step S1601). For example, the task evaluation apparatus 101 can receive a task model by the user inputting the item name item 911, the person-in-charge name item 912, and the template name item 913 on the item input screen 901.

  The task evaluation device 101 displays the target of the received task model in the target area 914 of the case input screen 901 (step S1602). For example, the task evaluation device 101 displays the target of the record of the target table 230 in which the ID of the task model name received in the template name item 913 is set in the parent task model.

  The task evaluation device 101 receives the current target in the target area 914 (step S1603). For example, the task evaluation apparatus 101 can receive the current goal by the user selecting the goal displayed in the goal area 914 with a mouse or the like.

  The task evaluation apparatus 101 displays an action for achieving the received goal in the action area 915 of the case input screen 901 (step S1604). For example, the task evaluation device 101 displays the action of the record of the action table 240 in which the received target ID is set as the target.

  The task evaluation apparatus 101 receives an action in the action area 915 (step S1605). For example, the task evaluation apparatus 101 can receive an action when the user selects an action displayed in the action area 915 using a mouse or the like.

  The task evaluation device 101 receives editing of the action copied to the action area 916 (step S1606). For example, the task evaluation device 101 can copy the received action into the action area 916, and the user can edit the action by editing the contents of the action area 916.

  The task evaluation device 101 displays the contents of the action area 916 in the action recording area 917 (step S1607). For example, the task evaluation apparatus 101 copies the date and time of the action area 916, the action to the date and time of the action recording area 917, and the action by clicking the append button 918 with the mouse, and the ID of the action received in the action area 915 Is displayed in the ID of the action recording area 917. For example, the task evaluation device 101 creates a record ID of the action record area 917.

  The task evaluation device 101 adds the content of the action recording area 917 to the action recording table 250 (step S1608). For example, the task evaluation device 101 adds a record in which the ID of the action recording area 917, the date and time, the record ID and the action are respectively set in the diversion source of the action record table 250, the date and time, the ID and the action record.

  The task evaluation device 101 determines whether the action record editing process has ended (step S1609). For example, the task evaluation apparatus 101 can determine that the action record editing process has ended by clicking the end button 919 with the mouse. If the action record editing process has not ended (step S1609: NO), the process of the task evaluation apparatus 101 returns to step S1601. When the action record editing process ends (step S1609: YES), the process of the task evaluation device 101 ends.

  Thus, the series of processes in this flowchart end. By executing this flowchart, the task evaluation device 101 can record the user's action based on the action of the task model in the action record table 250.

(An example of the usefulness degree calculation process procedure)
FIG. 17 is a flowchart of an example of the utility level calculation process procedure of the task evaluation device 101 according to the embodiment. In FIG. 17, the task evaluation device 101 receives a task model on the task model evaluation screen 1201 (step S1701). For example, the task evaluation apparatus 101 can receive the task model when the user inputs the task model name of the task model name item 1211 on the task model evaluation screen 1201.

  The task evaluation device 101 displays the target of the received task model in the target area 1212 and receives a target for calculating the degree of usefulness (step S1702). For example, the task evaluation device 101 displays the target of the record of the target table 230 in which the ID of the task model name input to the task model name item 1211 is set in the parent task model. In addition, for example, the task evaluation device 101 can receive a goal for calculating the degree of usefulness by the user clicking the goal displayed in the goal area 1212 with the mouse.

  The task evaluation apparatus 101 extracts, from the action table 240, an unprocessed record whose target is the target ID accepted in step S1702 and whose diversion source is NULL (step S1703). Here, the extracted record is a record of the diversion source action. In addition, an unprocessed record is a record in which the process after step S1704 has not been performed.

  The task evaluation apparatus 101 extracts an unprocessed record whose diversion source is the ID of the record extracted in step S1703 from the action table 240 (step S1704). Here, the extracted record is a record of the diverted-to action. In addition, an unprocessed record is a record in which the process after step S1705 is not performed.

  The task evaluation apparatus 101 calculates the similarity between the action of the record extracted in step S1703 and the action of the record extracted in step S1704 (step S1705).

  The task evaluation apparatus 101 extracts, from the action record table 250, an unprocessed record whose diversion source is the ID of the record extracted in step S1704 (step S1706). Here, the extracted record is a record of the action record of the diverted destination. In addition, an unprocessed record is a record in which the process after step S1707 is not performed.

  The task evaluation apparatus 101 calculates the similarity between the action of the record extracted in step S1703 and the action record of the record extracted in step S1706 (step S1707).

  The task evaluation device 101 determines whether an unprocessed record whose diversion source is the ID of the record extracted in step S1704 exists in the action record table 250 (step S1708). If there is an unprocessed record (step S1708: YES), the process of the task evaluation apparatus 101 returns to step S1706.

  When there is no unprocessed record (step S1708: No), the task evaluation apparatus 101 determines whether the unprocessed table whose ID is the ID of the record extracted at step S1703 exists in the action table 240. It judges (step S1709). If there is an unprocessed record (step S1709: YES), the process of the task evaluation apparatus 101 returns to step S1704.

  If there is no unprocessed record (step S1709: NO), the task evaluation apparatus 101 calculates the usefulness of the action of the record extracted in step S1703 by adding the similarity calculated in step S1705 and step S1707. (Step S1710).

  The task evaluation device 101 displays the calculated degree of utility in the action evaluation area 1214 of the task model evaluation screen 1201 (step S1711). For example, the task evaluation device 101 can associate the action evaluation area 1214 with the action area 1213 to display the usefulness for each action.

  The task evaluation apparatus 101 determines whether the target having the target ID received in step S1702, the diversion source is NULL, and an unprocessed record exists in the action table 240 (step S1712). If there is an unprocessed record (step S1712: YES), the process of the task evaluation apparatus 101 returns to step S1703. When there is no unprocessed record (step S1712: No), the processing of the task evaluation device 101 ends.

  Thus, the series of processes in this flowchart end. By executing this flowchart, the task evaluation apparatus 101 can calculate and display the usefulness of the action for achieving the target of the received task model.

(Example of correction content display processing procedure)
FIG. 18 is a flowchart of an example of a correction content display process procedure of the task evaluation device 101 according to the embodiment. In FIG. 18, the task evaluation device 101 receives a task model on the task model evaluation screen 1201 (step S1801). For example, the task evaluation apparatus 101 can receive the task model when the user inputs the task model name of the task model name item 1211 on the task model evaluation screen 1201.

  The task evaluation device 101 displays the target of the received task model in the target area 1212 and receives the target for displaying the correction content (step S1802). For example, the task evaluation device 101 displays the target of the record of the target table 230 in which the ID of the task model name input to the task model name item 1211 is set in the parent task model. Also, for example, the task evaluation apparatus 101 can receive a target for displaying correction content by the user clicking the target displayed in the target area 1212 with a mouse.

  The task evaluation apparatus 101 extracts, from the action table 240, an unprocessed record whose target is the target ID accepted in step S1802 and whose diversion source is NULL (step S1803). Here, the extracted record is a record of the diversion source action. In addition, an unprocessed record is a record in which the process after step S1804 is not performed.

  The task evaluation apparatus 101 extracts an unprocessed record whose diversion source is the ID of the record extracted in step S1803 from the action table 240 (step S1804). Here, the extracted record is a record of the diverted-to action. In addition, an unprocessed record is a record in which the process after step S1805 is not performed.

  The task evaluation apparatus 101 calculates and displays a word common to the action of the record extracted in step S1803 and the action of the record extracted in step S1804 (step S1805). For example, the task evaluation device 101 can associate the action evaluation area 1214 with the action area 1213 to display a word common to each action as a common keyword.

  The task evaluation apparatus 101 calculates and displays words that do not share the action of the record extracted in step S1803 and the action of the record extracted in step S1804 (step S1806). For example, the task evaluation device 101 can associate the action evaluation area 1214 with the action area 1213 to display a word not common to each action as a new keyword.

  The task evaluation device 101 extracts an unprocessed record whose diversion source is the ID of the record extracted in step S1804 from the action record table 250 (step S1807). Here, the extracted record is a record of the action record of the diverted destination. In addition, an unprocessed record is a record in which the process after step S1808 is not performed.

  The task evaluation apparatus 101 calculates and displays a word common to the action of the record extracted in step S1803 and the action record of the record extracted in step S1807 (step S1808).

  The task evaluation device 101 calculates and displays words that do not share the action of the record extracted in step S1803 and the action record of the record extracted in step S1807 (step S1809).

  The task evaluation device 101 determines whether an unprocessed record whose diversion source is the ID of the record extracted in step S1804 exists in the action record table 250 (step S1810). If there is an unprocessed record (step S1810: YES), the process of the task evaluation apparatus 101 returns to step S1807.

  When there is no unprocessed record (step S1810: No), the task evaluation apparatus 101 determines whether the unprocessed table whose ID is the ID of the record extracted in step S1803 exists in the action table 240. It judges (step S1811). If there is an unprocessed record (step S1811: YES), the process of the task evaluation apparatus 101 returns to step S1804.

  When there is no unprocessed record (step S 1811: No), the task evaluation apparatus 101 sets in the action table 240 the target ID accepted in step S 1802, the diversion source is NULL, and there is an unprocessed record. It is determined whether or not to do (step S1812). If there is an unprocessed record (step S1812: YES), the process of the task evaluation apparatus 101 returns to step S1803. When there is no unprocessed record (step S1812: No), the processing of the task evaluation device 101 ends.

  Thus, the series of processes in this flowchart end. By executing this flowchart, the task evaluation apparatus 101 can calculate and display common words and non-common words of actions for achieving the target of the received task model.

(An example of new goal indication processing procedure)
FIG. 19 is a flowchart illustrating an example of a new target display processing procedure of the task evaluation device 101 according to the embodiment. In FIG. 19, the task evaluation apparatus 101 receives a task model on the task model new element screen 1301 (step S1901). For example, the task evaluation apparatus 101 can receive the task model when the user inputs the task model name of the task model name item 1311 of the task model new element screen 1301.

  The task evaluation apparatus 101 extracts, from the task model table 210, an unprocessed record that is the ID of the task model received by the diversion source (step S1902). Here, the extracted record is a record of the business model of the diverted destination. In addition, an unprocessed record is a record in which the process after step S1903 is not performed.

  The task evaluation device 101 extracts, from the target table 230, an unprocessed record whose parent's task model is the ID of the record extracted in step S1902 (step S1903). Here, the extracted record is a record of the target of the business model of the diversion source. In addition, an unprocessed record is a record in which the process after step S1904 is not performed.

  The task evaluation apparatus 101 determines whether the target of the record extracted in S1903 exists in the target table 230 and the task model of the parent of the existing record is the ID of the received task model (step S1904). If the target of the record extracted in S1903 exists in the target table 230 and the business model of the parent of the existing record is the ID of the business model received (step S1904: YES), the process of the business evaluation device 101 is a step Transfer to S1906.

  If the target of the record extracted in S1903 does not exist in the target table 230, or even if it exists, if the business model of the record's parent is not the ID of the business model received (No at step S1904), the business evaluation device 101 Performs the following processing. The task evaluation device 101 displays the target of the record extracted in step S1903 as a new element (step S1905). For example, the task evaluation device 101 can associate the target new element area 1314 with the target area 1312 to display the target of the new element.

  The task evaluation device 101 determines whether or not there is an unprocessed record in the target table 230, which is the ID of the record whose task model of the parent is extracted in step S1902 (step S1906).

  If there is an unprocessed record (step S1906: YES), the process of the task evaluation apparatus 101 returns to step S1902. If there is no unprocessed record (step S1906: NO), the processing of the task evaluation device 101 ends.

  Thus, the series of processes in this flowchart end. By executing this flowchart, the task evaluation apparatus 101 can display the newly added goal among the goals of the accepted task model.

(An example of new action display processing procedure)
FIG. 20 is a flowchart illustrating an example of a new action display process procedure of the task evaluation device 101 according to the embodiment. In FIG. 20, the task evaluation device 101 receives a task model on the task model new element screen 1301 (step S2001). For example, the task evaluation apparatus 101 can receive the task model when the user inputs the task model name of the task model name item 1311 of the task model new element screen 1301.

  The task evaluation apparatus 101 displays the target of the accepted task model in the target area 1312 of the task model new element screen 1301 and receives the target for displaying the new action (step S2002). For example, the task evaluation device 101 displays the target of the record of the target table 230 in which the ID of the task model name selected in the task model name item 1311 is set in the parent task model. Also, for example, the task evaluation apparatus 101 can receive a target by clicking the target displayed in the target area 1312 with the mouse.

  The task evaluation apparatus 101 extracts, from the action table 240, an unprocessed record whose target is the ID of the target received in step S2002 (step S2003). Here, the extracted record is a record of the business model of the diverted destination. In addition, an unprocessed record is a record in which the process after step S2004 is not performed.

  The work evaluation apparatus 101 determines whether the action of the record extracted in step S2003 exists in the action table 240 and the ID of the existing record is a diversion source of the record extracted in step S2003 (step S2004). ). When the action of the record extracted in step S2003 is present in the action table 240 and the ID of the existing record is a diversion source of the record extracted in step S2003 (step S2004: Yes), the process of the work evaluation apparatus 101 is , Shift to step S2006.

  If the action of the record extracted in step S2003 does not exist in the action table 240 or if the ID of the existing record is not a diversion source of the record extracted in step S2003 (step S2004: No), the task evaluation device 101 Perform the processing of The task evaluation device 101 displays the action of the record extracted in step S2003 as a new element (step S2005). For example, the task evaluation device 101 can associate the action new element area 1315 with the action area 1313 to display the action of the new element.

  The task evaluation apparatus 101 determines whether an unprocessed record whose target is the ID of the target received in step S2002 exists in the action table 240 (step S2006).

  If there is an unprocessed record (step S2006: YES), the process of the task evaluation apparatus 101 returns to step S2003. When there is no unprocessed record (step S2006: No), the processing of the task evaluation device 101 ends.

  Thus, the series of processes in this flowchart end. By executing this flowchart, the task evaluation apparatus 101 can display an action newly added among the actions of the accepted task model.

(Example of task model editing process procedure)
FIG. 21 is a flowchart of an example of a task model editing process procedure of the task evaluation device 101 according to the embodiment. In FIG. 21, the task evaluation apparatus 101 receives the name of the task model to be diverted and the name of the task model to be edited on the task model editing screen 1401 (step S2101). For example, the business evaluation device 101 uses the business model name item 1411 of the business model editing screen 1401 to use the business model name of the business model to be diverted and the business model name of the business model to be edited. Can accept business model to create.

  The task evaluation device 101 displays the target of the task model to be diverted in the target area 1412 (step S2102). For example, the task evaluation apparatus 101 displays the target of the record of the target table 230 in which the ID of the task model name to be diverted input in the task model name item 1411 is set in the item of the parent task model.

  The task evaluation apparatus 101 creates a record of the task model name to be edited in the task model table 210 (step S2103). For example, the task evaluation apparatus 101 generates the ID of the task model table 210, sets the task model name as the task model name of the task model to be edited, and sets the diversion source as the ID of the task model to be diverted to create a record.

  The task evaluation device 101 determines whether a new target has been added to the target area 1412 (step S2104). For example, the task evaluation apparatus 101 can determine that a new target has been added by the user inputting a new target and clicking the node insertion button 1414 with a mouse. When a new target is not added to the target area 1412 (step S2104: No), the processing of the task evaluation device 101 proceeds to step S2106.

  If a new goal is added to the goal area 1412 (step S2104: YES), the task evaluation device 101 creates a record of the added new goal in the goal table 230 (step S2105). For example, the task evaluation device 101 generates the ID of the target table 230, sets the parent task model name as the task model name of the task model to be edited, sets the parent node as the target ID on the added node, and diverts the destination. Make it NULL and create a record.

  The task evaluation apparatus 101 determines whether a target to which a new action is to be added has been received (step S2106). For example, the task evaluation apparatus 101 can receive a target to which a new action is to be added by the user clicking the target displayed in the target area 1412 with a mouse. When the target to add the new action is not received (step S2106: No), the processing of the task evaluation device 101 proceeds to step S2110.

  If a target to which a new action is to be added is received (step S2106: YES), the task evaluation device 101 displays the action of the received target in the action area 1416 (step S2107). For example, the task evaluation device 101 displays the condition and the action of the record of the action table 240 in which the received target ID is set as the target.

  The task evaluation device 101 determines whether a new action has been added to the action editing area 1417 (step S2108). For example, the task evaluation apparatus 101 can determine that a new action has been added by the user inputting a new action and clicking the insert button 1418 with a mouse. When a new action is not added to the action editing area 1417 (step S2108: No), the process of the task evaluation apparatus 101 proceeds to step S2110.

  If a new action is added to the action editing area 1417 (step S2108: YES), the task evaluation apparatus 101 creates a record of the added new action in the action table 240 (step S2109). For example, the task evaluation apparatus 101 generates the ID of the action table 240, sets the target as the ID of the received target, sets the diversion destination to NULL, and creates a record.

  The task evaluation apparatus 101 determines whether or not the task model editing process has ended (step S2110). For example, the task evaluation apparatus 101 can determine that the task model editing process has ended by clicking the end button 1419 with the mouse. When the business process model editing process is not completed (step S2110: No), the process of the business operation evaluation apparatus 101 returns to S2104. If the business process model editing process has ended (step S2110: YES), the process of the business operation evaluation apparatus 101 ends.

  Thus, the series of processes in this flowchart end. By executing this flowchart, the task evaluation apparatus 101 can edit a new task model by diverting the existing task model.

(Example of usefulness evaluation)
FIG. 22 is an explanatory view showing an example of the utility evaluation of the task evaluation apparatus 101 according to the embodiment. Here, the top-level task model is the received task model on the task model evaluation screen 1201, and the lower-level task model is a task model edited using the top-level task model. Further, the action record is an action record corresponding to the action of the lower task model.

  The action 2201 is one record of the action table 240 for achieving the goal of the top-level business model. Also, the action 2202 and the action 2203 are one record of the action table 240 for achieving the goal of the lower level business model. Further, the action 2204 and the action 2205 are actions corresponding to the action 2202 of the lower task model, and the action 2206 is an action corresponding to the action 2203 of the lower task model.

  The task evaluation device 101 compares the action of the action 2201 with the action of the action 2202 to calculate the similarity. The calculation here corresponds to step S1705 in FIG. The task evaluation apparatus 101 calculates the similarity as 1.0 since the action of the action 2201 and the action of the action 2202 are the same.

  In addition, the task evaluation device 101 compares the action of the action 2201 with the action of the action 2203 to calculate the similarity. The task evaluation device 101 calculates the similarity to be 0.5 because “task 2 and task 3” are added to the action of the action 2203.

  Further, the task evaluation device 101 compares the action of the action 2201 with the action record of the action 2204 to calculate the similarity. The calculation here corresponds to step S1707 in FIG. The task evaluation apparatus 101 calculates the similarity to be 1.0, since the action of the action 2201 and the action record of the action 2204 are the same.

  Further, the task evaluation device 101 compares the action of the action 2201 with the action record of the action 2205 to calculate the similarity. The task evaluation device 101 calculates the similarity to be 0.7 because “task 2” is added to the action record of the action 2205.

  In addition, the task evaluation device 101 compares the action of the action 2201 with the action record of the action 2206 to calculate the similarity. The task evaluation device 101 calculates the similarity to be 0.7 because “task 2” is added to the action record of the action 2206.

  Further, the task evaluation device 101 calculates the usefulness of the action 2201 by adding the calculated similarity. The calculation here corresponds to step S1710 in FIG.

  As described above, if the content of the action for calculating the usefulness is the same as the comparison target, the task evaluation apparatus 101 calculates 1.0 as the similarity, and the similarity is lower as the comparison target is added. calculate. For this reason, it can be seen that actions with high degree of usefulness are used without being edited.

  In addition, the task evaluation device 101 adds the calculated similarity to calculate the usefulness. For this reason, it can be understood that the action with high usefulness is used by many users.

  As described above, the task evaluation apparatus 101 receives specification of one of a plurality of task models, outputs a target and an action associated with the received task model, and edits the output action. Accept The task evaluation apparatus 101 also evaluates the action based on the history of editing the action, and outputs the result of the evaluation in association with the action.

  As a result, the operation evaluation apparatus 101 can use the action edited by the business operator using individual work experience for the evaluation of the upper-level action. For this reason, the user can determine whether the action of the business model is appropriate. This makes it possible to modify the business model and maintain the quality of service. Also, by reflecting the actions edited by the business personnel using the individual business experiences in the upper business model, it is possible to systematize the business experiences of each business employee as know-how of the organization and the department.

  Also, the task evaluation apparatus 101 can evaluate an action based on the editing amount for the action. Specifically, the task evaluation apparatus 101 can compare the action whose edit has been accepted with the action, and perform evaluation to lower the evaluation value as the amount of edit is larger.

  As a result, actions that are frequently diverted without correction have high evaluation values. In addition, even if it is corrected, the frequently used action will have a high evaluation value. Therefore, the user can determine that the action is frequently used without being corrected as the evaluation value is higher.

  Also, the task evaluation device 101 can evaluate an action based on the number of edits to the action. Specifically, the task evaluation apparatus 101 can perform evaluation such that the value of the evaluation becomes higher as the number of times of accepting editing for the action increases.

  As a result, actions that are edited a lot will have high evaluation values. Since the action edited a lot is the action used by many users, the user can judge that the action is used more as the evaluation value is higher.

  In addition, the task evaluation device 101 can receive a new action associated with one of the plurality of task models. Further, the task evaluation device 101 can output a new action in a display mode different from the action associated with any task model. Specifically, the task evaluation device 101 can display an action associated with any task model in the display area, and can display a new action in another display area.

  Thereby, the task evaluation device 101 can display the newly added action so that the user can recognize immediately. Therefore, the user can determine the action to be additionally corrected to the upper business model.

  The business evaluation method described in the present embodiment can be realized by executing a prepared program on a computer such as a personal computer or a workstation. The task evaluation program is recorded on a computer-readable recording medium such as a hard disk, a flexible disk, a CD-ROM, an MO, and a DVD, and is executed by being read from the recording medium by the computer. Also, the business evaluation program may be distributed via a network such as the Internet.

  The following appendices will be further disclosed regarding the embodiment described above.

(Supplementary Note 1) Accepting the designation of any one of a plurality of tasks included in the electronic task manual,
Output the action content associated with any of the accepted tasks,
Accept edits to the output action content,
Evaluating the action content based on the history of editing the action content,
Outputting the result of the evaluation in association with the action content,
A task evaluation method characterized in that a computer executes processing.

(Supplementary Note 2) The process of performing the evaluation is
Evaluating the action content based on the editing amount for the action content
The work evaluation method according to appendix 1, characterized in that

(Supplementary Note 3) The process of performing the evaluation is
The business evaluation method according to claim 2, characterized in that the evaluation is lower as the editing amount to the action content is larger.

(Supplementary Note 4) The process of performing the evaluation is
The action content is evaluated based on the number of edits to the action content.
The business evaluation method according to appendix 1 or 2, characterized in that.

(Supplementary Note 5) The process of performing the evaluation is
The business evaluation method according to claim 4, characterized in that a higher evaluation is performed as the number of edits to the action content is larger.

(Supplementary Note 6)
Accept new action content corresponding to the task for which the designation has been accepted,
Execute the process,
The process of outputting the action content is
Outputting the received new action content in a display mode different from the received action content associated with any of the accepted tasks;
The task evaluation method according to any one of appendices 1 to 5, characterized in that

(Supplementary Note 7) Accepting designation of any one of a plurality of tasks included in the electronic task manual,
Output the action content associated with any of the accepted tasks,
Accept edits to the output action content,
Evaluating the action content based on the history of editing the action content,
Outputting the result of the evaluation in association with the action content,
A task evaluation program that causes a computer to execute processing.

(Supplementary Note 8) A specification of any one of a plurality of operations included in the electronic operation manual is accepted,
Output the action content associated with any of the accepted tasks,
Accept edits to the output action content,
Evaluating the action content based on the history of editing the action content,
Outputting the result of the evaluation in association with the action content,
The computer-readable recording medium characterized in that a business evaluation program which causes a computer to execute processing is recorded.

(Supplementary Note 9) Accepting designation of any one of a plurality of tasks included in the electronic task manual,
Output the action content associated with any of the accepted tasks,
Accept edits to the output action content,
Evaluating the action content based on the history of editing the action content,
Outputting the result of the evaluation in association with the action content,
A task evaluation device characterized by having a control unit.

101 Business Evaluation Device 201 User Terminal 202 Administrator Terminal 1501 Reception Unit 1502 Display Unit 1503 Editing Unit 1504 Evaluation Unit

Claims (6)

Accepts the designation of any of multiple tasks included in the electronic task manual,
Output the action content associated with any of the accepted tasks,
Accept edits to the output action content,
The evaluation value of the action content is calculated based on the result of comparison between the outputted action content and the edited result of editing the action content,
Displaying the calculated evaluation value in association with the action content,
A task evaluation method characterized in that a computer executes processing. The process of calculating the evaluation value is
The evaluation value of the action content is calculated based on the editing amount for the action content,
The business evaluation method according to claim 1, wherein the business evaluation is performed. The process of calculating the evaluation value is
The evaluation value of the action content is calculated based on the number of edits to the action content,
The business evaluation method according to claim 1 or 2, characterized in that: The computer
Accept new action content corresponding to the task for which the designation has been accepted,
Execute the process,
The process of outputting the action content is
Outputting the received new action content in a display mode different from the received action content associated with any of the accepted tasks;
The work evaluation method according to any one of claims 1 to 3, characterized in that: Accepts the designation of any of multiple tasks included in the electronic task manual,
Output the action content associated with any of the accepted tasks,
Accept edits to the output action content,
The evaluation value of the action content is calculated based on the result of comparison between the outputted action content and the edited result of editing the action content,
Displaying the calculated evaluation value in association with the action content,
A task evaluation program that causes a computer to execute processing. Accepts the designation of any of multiple tasks included in the electronic task manual,
Output the action content associated with any of the accepted tasks,
Accept edits to the output action content,
The evaluation value of the action content is calculated based on the result of comparison between the outputted action content and the edited result of editing the action content,
Displaying the calculated evaluation value in association with the action content,
A task evaluation device characterized by having a control unit.

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