JP6475287B2 - Order reception system - Google Patents

Description

  The present invention relates to an order reception system used in restaurants and the like.

  In recent years, the number of foreigners visiting Japan has increased, but many restaurants do not support multiple languages. For foreigners visiting Japan, the language barrier is large, and while Japanese food is booming overseas, there is a problem that it is not possible to order their favorite dishes in Japan.

  Patent Document 1 discloses that an order input terminal device corresponding to multiple languages is provided in a store. However, the technique of Patent Document 1 is disadvantageous in that the cost of introduction is high because an expensive order entry terminal device must be installed in a store, and in many cases, a plurality of devices need to be installed.

JP 2015-49763 A

  An object of the present invention is to provide an order receiving system that is inexpensive and supports multiple languages.

  A first aspect of the present invention is an order receiving system for receiving an order from a customer, a server communicable with the mobile device of the customer, and processing of merchandise information stored in the server connected to the server An external management device for connecting the server, an order receiving terminal connected to the server and used by a store clerk, and a printer connected to the server and issuing a receipt. A social networking service (SNS) app or an instant messenger app with a two-dimensional code reading function is installed in the portable device, The two-dimensional code reading function is configured to be able to read the two-dimensional code in conjunction with the camera. The two-dimensional code includes the URL of the server, and the server is connected to the portable device that has read the two-dimensional code by the two-dimensional code reading function, and the social networking service (SNS) application or instant Based on the information of the messenger application, the native language of the customer is determined, and a menu of the determined native language is transmitted to the portable device. The portable device is information on the product selected by the customer from the native language menu. Is transmitted to the server, and the server transmits information on the product selected by the customer to the order receiving terminal, and information on the product selected by the customer is printed in Japanese and the native language of the customer. An instruction to issue a receipt is sent to the printer, and the order receiving terminal notifies that the order has been made. The printer issues a receipt that is printed in the native language of Japanese and the customer.

  According to a second aspect of the present invention, in the order receiving system, payment for a product ordered by the customer is performed by a predetermined settlement system.

  According to a third aspect of the present invention, in the order receiving system, an order history of products by the customer is displayed on the portable device connected to the server.

  According to the present invention, it is possible to introduce a multilingual order receiving system at a low cost.

The figure which shows the structure of the order reception system which concerns on this invention. The figure which shows the flow at the time of utilizing the order reception system which concerns on this invention. The figure which shows an example of the display of the two-dimensional code in the table of a store. (A) is a figure which shows an example of the screen of the portable device in which the menu of the customer's native language was displayed, (b) is a figure which shows an example of the screen of the portable device in the state in which goods were selected. (A) is a figure which shows an example of the confirmation screen of the selected goods in a portable device, (b) is a figure which shows an example of the confirmation screen of the order in a portable device. The figure which shows an example of the selection screen of the payment method of the price in a portable device. The figure which shows an example of the screen of the order receiving terminal on which the information of the goods which the customer ordered was displayed. The figure which shows an example of the receipt of Japanese and a customer's native language. The figure which shows an example of the screen of the portable device on which the notification of order completion was displayed.

  Below, with reference to drawings, order reception system 1 which is one embodiment of the order reception system concerning the present invention is explained.

  The order reception system 1 is a system that allows an order in a native language to be displayed on a portable device owned by a foreign visitor customer by displaying a menu in the native language of the customer.

  In the order reception system 1, a social networking service (SNS) app or an instant messenger app (hereinafter referred to as “communication app”) installed on a mobile device 2 owned by a customer is used as a two-dimensional code displayed on each table in the store. 2), the native language of the customer is automatically determined, and the native language menu is displayed on the portable device.

  As shown in FIG. 1, the order receiving system 1 includes a server 3 that can communicate with a customer's mobile devices 2, 2..., And an external management device that performs processing such as product information stored in the server 3. 4, an order receiving terminal 5 used by a store clerk, and a printer 6 for issuing a receipt.

  The mobile device 2 is a mobile device owned by a customer, such as a smartphone or a tablet personal computer, and is a smartphone in the present embodiment.

The portable device 2 includes a CPU 21, a storage device 22, a camera 23, a display device 24, and an input device 25.
The CPU 21 is a central processing unit of the mobile device 2 and is electrically connected to the storage device 22, the camera 23, the display device 24, and the input device 25.
The storage device 22 is a memory capable of storing various data.
The camera 23 is configured to be able to take an arbitrary image or video, and is used to read a two-dimensional code in the present invention.
The display device 24 is a device such as a liquid crystal display for the user (customer) to visually recognize.
The input device 25 is a device used by a user (customer) to input data. In the present embodiment, a touch panel is used as the input device 25.

A communication app with a two-dimensional code reading function is installed in the mobile device 2. That is, the storage device 22 of the mobile device 2 stores a communication app with a two-dimensional code reading function. The two-dimensional code reading function of the communication app is linked to the camera 23 and can read a predetermined two-dimensional code.
Examples of the two-dimensional code include QR code (registered trademark), PDF417 (registered trademark), DataMatrix (registered trademark), and MaxiCode (registered trademark).
In the present invention, a two-dimensional code is displayed on each table in the store, and the customer reads the two-dimensional code using the two-dimensional code reading function of the communication application.
The two-dimensional code of each table includes the URL of the server 3, and the URL includes a store ID that is an ID indicating a store and a table number that is an individual number indicating a table on which the two-dimensional code is displayed. It is included. In the present embodiment, the customer's mobile device 2 has a configuration in which the URL of the server 3 is acquired from image data in which the URL of the server 3 is described by a character recognition application, wireless communication such as a wireless LAN, and near-field type. The configuration may be such that the URL of the server 3 is acquired by non-contact communication or the like.

As shown in FIG. 1, the mobile devices 2, 2,... The network 7 is a third-generation mobile communication system (so-called “3G”), a fourth-generation mobile communication system (so-called “4G”), or a network using wireless communication such as a wireless LAN.
When the customer activates the two-dimensional code reading function of the communication application installed in the portable device 2 and reads the two-dimensional code displayed on the table using the camera 23, the portable device 2 is connected via the network 7. Connected to server 3.

The server 3 includes a CPU 31 and a storage device 32.
The CPU 31 is a central processing unit of the server 3 and is electrically connected to the storage device 32.
The storage device 32 is a memory capable of storing various data. In the storage device 32, a product code indicating each product (food and drink), an image and a price of each product, and a name of each product corresponding to each language (hereinafter referred to as “product information”) correspond to each other. Attached and memorized. Further, the storage device 32 stores the table number in association with the QR code (registered trademark) of the table. The storage device 32 also includes a program for determining the language of the mobile device 2 (hereinafter referred to as “language determination program”) and a program necessary for receiving an order from the mobile device 2 (hereinafter referred to as “order receiving program”). ), And a program (hereinafter referred to as “product information processing program”) necessary for processing the product information by the external management device 4 is stored.

  The CPU 31 of the server 3 reads the two-dimensional code displayed on the table by the language discrimination program, and based on the information of the communication application installed in the mobile device 2 connected to the server 3, The language, that is, the native language of the customer who is the owner of the mobile device 2 is determined. In the present embodiment, the determined customer's native language is Chinese.

Further, the CPU 31 of the server 3 displays a menu corresponding to the native language of the customer determined as described above for the portable device 2 connected by reading the two-dimensional code displayed on the table by the order receiving program. , For transmission on the display device 24 of the portable device 2.
The customer inputs a desired product via the input device 25 while confirming the menu displayed in the native language on the display device 24 of the mobile device 2. The input product information is transmitted to the server 3.

The server 3 is connected to the external management device 4 through the network 8 so as to be communicable. The network 8 is the Internet, an intranet, a virtual private network (VPN), or the like, and it does not matter whether the transmission path used is wired or wireless.
The CPU 31 of the server 3 processes product information input to the external management device 4 and transmitted from the external management device 4 to the server 3 by the product information processing program.

  The external management device 4 is a device for processing product information stored in the server 3 and is used by the administrator of the order reception system 1. As the external management device 4, a personal computer of any type (desktop, notebook, tablet) or a smartphone can be employed.

The external management device 4 includes a CPU 41, a storage device 42, a display device 43, and an input device 44.
The CPU 41 is a central processing unit of the external management device 4 and is electrically connected to the storage device 42, the display device 43, and the input device 44.
The storage device 42 is a memory capable of storing various data.
The display device 43 is a device such as a liquid crystal display for the administrator of the order reception system 1 to visually recognize.
The input device 44 is a device used by an administrator of the order reception system 1 to input data.

  In the external management device 4, the administrator of the order reception system 1 performs processing such as addition, deletion, and update of product information in the storage device 32 of the server 3 via the input device 44.

The server 3 is communicably connected to the order receiving terminal 5 and the printer 6 via the network 9.
The network 9 is a network using wireless communication such as a wireless LAN.

  The order receiving terminal 5 is a terminal used by the store clerk, and receives information on the product ordered by the customer from the server 3 and notifies the store clerk. As the order receiving terminal 5, a personal computer of any type (desktop, notebook, tablet) or a smartphone can be employed. The number of order receiving terminals 5 is not limited, and at least one order receiving terminal 5 is sufficient.

The order receiving terminal 5 includes a CPU 51, a storage device 52, a display device 53, and a notification device 54.
The CPU 51 is a central processing unit of the order receiving terminal 5, and is electrically connected to the storage device 52, the display device 53, and the notification device 54.
The storage device 52 is a memory capable of storing various data.
The display device 53 is a device such as a liquid crystal display that displays information on a product ordered by a customer.
The notification device 54 is a speaker that notifies the store clerk by voice that the customer has placed an order.

The printer 6 is a printer that issues a receipt of a product ordered by a customer. The printer 6 is configured to be able to receive information about the product ordered by the customer from the server 3 via the network 9 using wireless communication, and to print two languages, Japanese and other languages, simultaneously.
Note that the printer 6 can be used for the same purpose as the display device 53 and the notification device 54 of the order receiving terminal 5. That is, it is also possible to adopt a configuration in which the clerk confirms the receipt issued by the printer 6 so as to grasp the customer's order.

The printer 6 includes a CPU 61, a storage device 62, and a printing device 63.
The CPU 61 is a central processing unit of the printer 6 and is electrically connected to the storage device 62 and the printing device 63.
The storage device 62 is a memory capable of storing various data.
The printing device 63 is a device for printing predetermined information on a receipt.

  Below, the flow at the time of using the order reception system 1 is demonstrated.

  As shown in FIG. 2, first, in step S <b> 1, a foreign customer visiting Japan activates a two-dimensional code reading function attached to a communication app installed in the mobile device 2 owned by the customer.

Next, in step S2, the customer reads the two-dimensional code displayed in the current table using the two-dimensional code reading function.
In this embodiment, as shown in FIG. 3, a QR code (registered trademark) is displayed on a desktop POP installed on each table in the store, and this is read using a two-dimensional code reading function. The method for displaying the two-dimensional code in the table and the type of the two-dimensional code to be displayed are not limited.

  As described above, since the URL of the server 3 is included in the two-dimensional code of each table, the portable device 2 that has read the two-dimensional code is connected to the server 3 via the network 7.

  Subsequently, as shown in FIG. 2, in step S <b> 3, the language of the mobile device 2, i.e., the mobile device 2, based on the information of the communication application installed in the mobile device 2 connected to the server 3. The native language of the owner customer is determined. Then, a menu of the determined customer's native language is transmitted to the mobile device 2.

Subsequently, in step S4, the menu of the customer's native language transmitted from the server 3 is displayed on the mobile device 2, and the customer inputs an order. In step S5, information on the product ordered by the customer is transmitted to the server 3.
As an example of ordering by the mobile device 2, first, as shown in FIG. 4A, a menu of the customer's native language is displayed, and as shown in FIG. 4B, the customer selects a desired product. . Next, as shown in FIG. 5A, a confirmation screen for the selected product is displayed, and as shown in FIG. 5B, an order confirmation screen is displayed. Finally, as shown in FIG. 6, a payment payment method selection screen is displayed, and the customer selects a desired payment method.
In addition, by combining a predetermined payment system (for example, credit card, debit card, electronic money) with the order reception system 1, the payment by the payment system is selected on the selection screen for the payment method as shown in FIG. It is also possible to configure.

  Subsequently, as shown in FIG. 2, in step S <b> 6, the server 3 receives information on the product ordered by the customer from the mobile device 2. In step S <b> 7, the server 3 transmits information on the product ordered by the customer to the order receiving terminal 5.

  In step S <b> 8, the order receiving terminal 5 receives information on the product ordered by the customer from the server 3. In step S9, the order receiving terminal 5 displays information on the product ordered by the customer on the display device 53, as shown in FIG. 7, and also indicates that the customer has made an order by voice from the notification device 54. Notify the store clerk.

  After step S7, in step S10, the server 3 transmits to the printer 6 an instruction to issue a receipt and information on the product ordered by the customer.

In step S <b> 11, the printer 6 issues a receipt printed in Japanese and the native language of the customer based on the instruction to issue a receipt received from the server 3 and information on the product ordered by the customer. The receipt may be at least two types printed in Japanese and the customer's native language, for example, a store receipt printed in Japanese and a kitchen receipt, and a customer's native language. Three types of customer receipts are also possible.
FIG. 8 shows an example of a receipt in Japanese and the customer's native language.

  After step S10, the server 3 transmits to the portable device 2 a notification that the order has been completed in step S12.

In step S13, as shown in FIG. 9, a screen indicating the completion of the order is displayed on the mobile device 2 that has received the notification that the order has been completed.
In addition, it is also possible to adopt a configuration in which the order history is displayed on the mobile device 2 by a customer operation while the mobile device 2 is connected to the server 3.

  According to the order receiving system 1 configured as described above, an order in the customer's native language can be placed by the mobile device 2 owned by the customer, and therefore it is necessary to install an expensive order input terminal device in the store. No. Therefore, it is possible to realize the reception of orders in the customer's native language at a low cost. In addition, since the customer's native language can be easily ordered by the mobile device 2, the turnover rate of the passenger seat can be increased.

DESCRIPTION OF SYMBOLS 1 Order reception system 2 Portable apparatus 3 Server 4 External management apparatus 5 Order receiving terminal 6 Printer

Claims (3)

An order reception system for receiving orders from customers,
A server capable of communicating with the mobile device of the customer;
An external management device connected to the server for processing product information stored in the server;
An order receiving terminal connected to the server and used by a store clerk;
A printer that is connected to the server and issues a receipt;
The mobile device has a camera for reading a two-dimensional code displayed in a table that the customer is currently arriving at, and the mobile device has a social networking service (SNS) application with a two-dimensional code reading function attached thereto. Alternatively, an instant messenger application is installed, and the two-dimensional code reading function is configured to be able to read the two-dimensional code in conjunction with the camera, and the two-dimensional code includes the URL of the server,
The server is connected to the portable device that has read the two-dimensional code by the two-dimensional code reading function, and determines the native language of the customer based on information of the social networking service (SNS) app or instant messenger app. And send the determined native language menu to the mobile device,
The portable device transmits information on the product selected by the customer from the native language menu to the server,
The server transmits the information on the product selected by the customer to the order receiving terminal and issues a receipt in which the information on the product selected by the customer is printed in Japanese and the customer's native language. To the printer,
The order receiving terminal notifies that an order has been made,
The printer issues a receipt printed in Japanese and the native language of the customer;
Order reception system. Payment for the product ordered by the customer is made by a predetermined settlement system.
The order reception system according to claim 1. An order history of products by the customer is displayed on the mobile device connected to the server.
The order reception system according to claim 1 or 2.